2204 Courses

Overview This comprehensive course on Phone-Based Customer Service will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This Phone-Based Customer Service comes with accredited certification, which will enhance your CV and make you worthy in the job market. So enroll in this course today to fast track your career ladder. Key Features of the Course: FREE Phone-Based Customer Service CPD-accredited certificate Get a free student ID card with Phone-Based Customer Service (£10 applicable for international delivery) Lifetime access to the Phone-Based Customer Service course materials The Phone-Based Customer Service comes with 24/7 tutor support Get instant access to this Phone-Based Customer Service course Learn Phone-Based Customer Service from anywhere in the world The Phone-Based Customer Service is affordable and simple to understand The Phone-Based Customer Service is an entirely online How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is This course for? There is no experience or previous qualifications required for enrolment on this Phone-Based Customer Service. It is available to all students, of all academic backgrounds. Requirements Our Phone-Based Customer Service is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this Phone-Based Customer Service course, it can be studied in your own time at your own pace. Career Path Having these various qualifications of Phone-Based Customer Service will increase the value in your CV and open you up to multiple sectors such as Business & Management, Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 4 sections • 15 lectures • 06:13:00 hours total •Module 1: Introduction to Customer Service •Module 2: What's Different about Good Customer Service •Module 3: Customer Relationship Management •Module 4: Customer Service Communication Strategies •Module 5: Aspects of Phone Etiquette •Module 6: Building Rapport Over the Phone •Module 7: Inbound and Outbound Calls •Module 8: Active Listening and Managing Tough Callers •Module 9: Managing Interoffice Calls and Voicemail •Module 10: Problem Solving over the Phone •Module 11: Intra Organization Dealings •Module 12: Measuring Customer Service •Mock Exam - Phone-Based Customer Service •Final Exam - Phone-Based Customer Service •Order Your Certificate

Overview Enrol in our life saving Canine First Aid and Emergency Care Diploma course, and learn how to be a saviour in an emergency. This course will educate you on the fundamental skills to promote your pet's recovery by promptly dealing with injuries before a vet arrives. It's crucial to check your pet's vital signs periodically. It helps you assess your pet in an emergency, and fasten the process of recovery. After successful completion, you will have developed skills to handle injured pets, perform CPR rescue breathing, and spring into action in emergencies. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is this course for? There is no experience or previous qualifications required for enrolment on this Canine First Aid and Emergency Care Diploma. It is available to all students, of all academic backgrounds. Requirements Our Canine First Aid and Emergency Care Diploma is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible on tablets and smartphones so you can access your course on wifi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management , Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 4 sections • 30 lectures • 05:15:00 total length •Introduction: 00:12:00 •Collapse & Unconsciousness: 00:12:00 •Cardiopulmonary Resuscitation: 00:09:00 •Shock: 00:11:00 •Bleeding: 00:15:00 •Bandaging: 00:12:00 •Fractures: 00:09:00 •Seizures: 00:05:00 •Choking & Drowning: 00:07:00 •Heat Stroke & Hypothermia: 00:05:00 •Burns & Scalds: 00:06:00 •Poisoning: 00:10:00 •Bites & Stings: 00:05:00 •Common Emergencies: 00:17:00 •Managing a First Aid Scenario: 00:05:00 •Pet First Aid Kit: 00:10:00 •Collapse & Unconsciousness: 00:12:00 •Pet CPR: 00:12:00 •Shock: 00:11:00 •Managing a First Aid Scenario: 00:05:00 •Pet First Aid Kit: 00:10:00 •Introduction: 00:06:00 •Legal Requirements: 00:37:00 •Running Your Own Business: 00:16:00 •Marketing: 00:16:00 •Setting Your Prices: 00:10:00 •Business Costs: 00:08:00 •Forms & Record Keeping: 00:15:00 •Pre-Service Visit: 00:07:00 •Assignment - Canine First Aid and Emergency Care Diploma: 00:00:00

Overview This comprehensive course on Logistics of Crude Oil and Petroleum Products will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This Logistics of Crude Oil and Petroleum Products comes with accredited certification, which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast track your career ladder. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is This course for? There is no experience or previous qualifications required for enrolment on this Logistics of Crude Oil and Petroleum Products. It is available to all students, of all academic backgrounds. Requirements Our Logistics of Crude Oil and Petroleum Products is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management, Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 8 sections • 26 lectures • 01:45:00 total length •Learning objectives: 00:04:00 •Introduction to the different methods of transport: 00:05:00 •The different types of tankers: 00:05:00 •The different types of charters: 00:02:00 •The cost of marine transport: 00:04:00 •The price of marine transport: 00:07:00 •Prices and costs of marine transport: 00:05:00 •Regulations : National flag requirement: 00:01:00 •Flags of convenience: 00:01:00 •Operating aspects: 00:04:00 •Controls on loading: 00:07:00 •Administrative formalities: 00:01:00 •The reception of tankers: 00:07:00 •The constraints: 00:05:00 •The cost of transport by pipeline: 00:03:00 •Comparing transport costs: 00:06:00 •Storage and delivery to the refinery: 00:03:00 •Introduction: 00:03:00 •Dispatch by pipeline: 00:07:00 •Dispatch by water: 00:07:00 •Dispatch by rail: 00:06:00 •Dispatch by road: 00:05:00 •Quality: 00:02:00 •Quantities: 00:02:00 •Administrative accounting methods: 00:01:00 •Customs formalities: 00:02:00

Overview Start a flourishing career in construction management with our Building Surveying and Construction Management Diploma course.This Building Surveying and Construction Management Diploma course will coach you in building surveying and construction management. It will teach you various aspects of construction management, ranging from cost management to legal topics. It will also train you in building surveying, covering the basics to service inspections, report writing, and more. Enrol today to deepen your understanding of building surveying and construction management. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is this course for? There is no experience or previous qualifications required for enrolment on this Building Surveying and Construction Management Diploma. It is available to all students, of all academic backgrounds. Requirements Our Building Surveying and Construction Management Diploma is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible on tablets and smartphones so you can access your course on wifi, 3G or 4G.There is no time limit for completing this course, it can be studied in your own time at your own pace. Career path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management , Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 3 sections • 23 lectures • 09:03:00 total length •Introduction to Construction Management: 00:16:00 •Cost Estimation: 00:34:00 •Role of Cost Estimator and New Aspects of Cost Estimation: 00:10:00 •Elements and Factors influencing Cost Estimation: 00:16:00 •Elements and Factors influencing Cost Estimation: 00:16:00 •Cost Management: 00:19:00 •Management of Material for construction: 00:20:00 •Building Survey: An Introduction: 00:22:00 •Building Law Principles: 00:28:00 •Building Procurement and Contract Administration: 00:50:00 •Building Information Modelling: 00:33:00 •Building Technology: 00:31:00 •The Procedure of Building Survey and Surveys of Historic Buildings: 00:20:00 •Beginning of the Survey: Foundation and In-Depth Survey in Walls: 00:45:00 •Ground Level Investigation: Floors and Investigation Above the Ground: Roofs and Chimneys: 00:25:00 •Inspection of Joinery and Woodwork: 00:21:00 •Finishes and Surfaces of the Building: 00:16:00 •Services Inspection: 00:16:00 •Building Pathology: 00:22:00 •Building Adaptation: 00:36:00 •Understanding Work Breakdown Structure: 00:13:00 •Report Writing: 00:17:00 •Legal Aspects: 00:17:00

Overview Enter the world of UK accountancy and finance and start a dynamic new career with endless possibilities. This Accounting and Tax course offers you a masterclass in financial management skills, regardless of your current abilities or qualifications. The learning modules will allow you to learn all the fundamental processes of basic Accounting quickly and understand the current processes and standards needed to excel in financial administration. You will attain the capabilities and confidence to produce first-class reports, budgeting analysis, fiscal projections, create company journals, and so much more. The course provides an excellent way to enable an entry-point in any thriving financial organisation. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is this course for? There is no experience or previous qualifications required for enrolment on this Accounting and Tax. It is available to all students, of all academic backgrounds. Requirements Our Accounting and Tax is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible on tablets and smartphones so you can access your course on wifi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management , Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 2 sections • 16 lectures • 05:53:00 total length •Module 01: Tax System and Administration in the UK: 00:26:00 •Module 02: Tax on Individuals: 00:24:00 •Module 03: National Insurance: 00:17:00 •Module 04: How to Submit a Self-Assessment Tax Return: 00:15:00 •Module 05: Fundamentals of Income Tax: 00:32:00 •Module 06: Advanced Income Tax: 00:42:00 •Module 07: Payee, Payroll and Wages: 00:22:00 •Module 08: Capital Gain Tax: 00:29:00 •Module 09: Value Added Tax: 00:28:00 •Module 10: Import and Export: 00:21:00 •Module 11: Corporation Tax: 00:19:00 •Module 12: Inheritance Tax: 00:31:00 •Module 13: Double Entry Accounting: 00:15:00 •Module 14: Management Accounting and Financial Analysis: 00:15:00 •Module 15: Career as a Tax Accountant in the UK: 00:17:00 •Assignment - Accounting and Tax: 00:00:00

Overview Two skills which are vital to an administration specialist are Touch Typing and Shorthand. Master these abilities and stand out in any organisation. This popular Touch Typing Essential Skills Level 3 course will teach you the techniques that make these two essential abilities achievable and boost your CV's contents. Both Touch Typing (Keyboard) and Shorthand (Writing) allow an individual to increase the accuracy and productivity of the work they produce. When you pass this certified course and assessments, you will be able to set yourself up for numerous career opportunities. From journalist to a stenographer, and from Personal Assistant to Bookkeeper, all career paths will be possible. How will I get my certificate? At the end of the course there will be an online MCQ test which you can take either during or after the course. After successfully completing the test you will be able to order your certificate, these are included in the price. Who is this course for? There is no experience or previous qualifications required for enrolment on this Touch Typing Essential Skills Level 3. It is available to all students, of all academic backgrounds. Requirements Our Touch Typing Essential Skills Level 3 is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible on tablets and smartphones so you can access your course on wifi, 3G or 4G.There is no time limit for completing this course, it can be studied in your own time at your own pace. Career path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management , Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 1 sections • 12 lectures • 01:00:00 total length •Module 01: Getting Started: 00:05:00 •Module 02: DRILL 1 The home keys: 00:05:00 •Module 03: DRILL 2 e and i, g and h: 00:05:00 •Module 04: DRILL 3 o and n, shift keys and t: 00:05:00 •Module 05: DRILL 4 extra practice . and y: 00:05:00 •Module 06: DRILL 5 , and w: 00:05:00 •Module 07: DRILL 6 m and u: 00:05:00 •Module 08: DRILL 7 v and x: 00:05:00 •Module 09: DRILL 8 sentence drills: 00:05:00 •Module 10: DRILL 9 figures: 00:05:00 •Module 11: DRILL 10 alphabetical paragraphs: 00:05:00 •Module 12: Recap: 00:05:00

Overview This comprehensive course on Financial Analysis will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This Financial Analysis comes with accredited certification which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast track your career ladder. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is this course for? There is no experience or previous qualifications required for enrolment on this Financial Analysis. It is available to all students, of all academic backgrounds. Requirements Our Financial Analysis is fully compatible with PC's, Mac's, Laptop,Tablet and Smartphone devices. This course has been designed to be fully compatible on tablets and smartphones so you can access your course on wifi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management, Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 6 sections • 22 lectures • 02:42:00 total length •Financial Statement Analysis Objectives: 00:02:00 •Financial Analysis Methods in Brief: 00:10:00 •Ratio Analysis: 00:05:00 •Gross Profit Operating Margin Ratios: 00:10:00 •Net Profit Expense Control Ratios: 00:05:00 •ClassRoom Discussion for some other expenses: 00:07:00 •Use of Profitability Ratio to Understand Competitive advantage and Business Models: 00:08:00 •Return on Assets and FIxed Assets: 00:11:00 •Return on Capital Employed: 00:08:00 •Case Study Analysis of three telecom companies: 00:15:00 •Cautions for using return ratios on face value: 00:04:00 •Ratios which help to understand how efficiently assets are used: 00:17:00 •How we measure utlisation of assets not recorded in Balance Sheet: 00:09:00 •Liquidity Ratio to understand Risk inherent in companies: 00:05:00 •Long Term Liquidity Ratios: 00:06:00 •Financial Analysis Measure meant to understand efficiency in other operations: 00:04:00 •Summarise - Ratios use for operational analysis: 00:03:00 •Dupont Analysis to understand opportunities in optimising return on equity: 00:04:00 •Detecting Manipulation in accounts - Fake Sales: 00:11:00 •Detecting Manipulation - Wrong Depreciation and others: 00:06:00 •Pricing Decisions: 00:07:00 •How to make Capex Decisions: 00:05:00

Overview This comprehensive course on Air Cabin Crew Online Diploma Course will deepen your understanding on this topic.After successful completion of this course you can acquire the required skills in this sector. This Air Cabin Crew Online Diploma Course comes with accredited certification, which will enhance your CV and make you worthy in the job market.So enrol in this course today to fast track your career ladder. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is This course for? There is no experience or previous qualifications required for enrolment on this Air Cabin Crew Online Diploma Course. It is available to all students, of all academic backgrounds. Requirements Our Air Cabin Crew Online Diploma Course is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management, Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 22 sections • 22 lectures • 13:04:00 total length •Introduction to Aircraft Cabin Crew: 00:19:00 •Understanding Different Types of Airlines: 00:29:00 •Role of Regulatory Bodies and Trade Associations: 00:30:00 •Things to Know about a Cabin Crew Life: 00:32:00 •Advantages and Disadvantages of a Cabin Crew Career: 00:28:00 •Recruitment Preparation for Pursuing a Cabin Crew Career: 00:49:00 •Cabin Crew Interview Formats: 00:41:00 •Training Procedures: 00:30:00 •Aviation Abbreviation and Airport Codes: 00:32:00 •The Layout of a Commercial Aircraft: 00:44:00 •Cabin Familiarisation for a Cabin Crew: 00:38:00 •Departments of Airlines and their Interconnection with Cabin Crew: 00:52:00 •Knowledge of Currencies, 24 Hour Clock and Phonetic Alphabet: 00:14:00 •Duties of a Cabin Crew: 00:30:00 •Communication with the Passenger: 00:34:00 •Aircraft Galley: 00:23:00 •Emergency Evacuation System: 00:39:00 •Tackling the Event of a Fire: 00:29:00 •Medical First Aid: 00:49:00 •Personal Grooming of Cabin Crew: 00:53:00 •Cabin Crew Fatigue Management: 00:43:00 •Crew Resource Management: 00:46:00

Overview This comprehensive course on Dialectal Behaviour Therapy (DBT) will deepen your understanding on this topic.After successful completion of this course you can acquire the required skills in this sector. This Dialectal Behaviour Therapy (DBT) comes with accredited certification which will enhance your CV and make you worthy in the job market.So enrol in this course today to fast track your career ladder. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is this course for? There is no experience or previous qualifications required for enrolment on this Dialectal Behaviour Therapy (DBT). It is available to all students, of all academic backgrounds. Requirements Our Dialectal Behaviour Therapy (DBT) is fully compatible with PC's, Mac's, Laptop,Tablet and Smartphone devices. This course has been designed to be fully compatible on tablets and smartphones so you can access your course on wifi, 3G or 4G.There is no time limit for completing this course, it can be studied in your own time at your own pace. Career path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management, Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 7 sections • 25 lectures • 02:47:00 total length •About the Instructor: 00:02:00 •About the Course: 00:06:00 •Definition of Counselling: 00:07:00 •Counselling & Psychotherapy: 00:07:00 •Approaches in Counselling & Psychotherapy: 00:12:00 •What is DBT?: 00:05:00 •What is 'dialectical'?: 00:06:00 •History & Philosophy of DBT: 00:06:00 •What is 'Mindfulness': 00:08:00 •What is 'Distress Tolerance': 00:00:00 •What is 'Emotion regulation': 00:11:00 •What is 'Interpersonal Effectiveness': 00:06:00 •Multistage approach of DBT: 00:11:00 •The Stages of Treatment in DBT: 00:06:00 •Prioritising Treatments Targets: 00:05:00 •How to set up 'learning environment' for the client: 00:07:00 •How to conduct 'Behavioural Analysis': 00:11:00 •Uses of DBT: 00:03:00 •DBT in the treatment of Borderline Personality Disorder: 00:07:00 •DBT in the treatment of Depression: 00:09:00 •DBT for treatment of Anxiety & OCD: 00:08:00 •DBT for treatment of 'Eating Disorders': 00:08:00 •How effective is DBT?: 00:07:00 •Criticism and Limitations of DBT: 00:05:00 •Thank You and Good Bye!: 00:04:00

Overview This comprehensive course on Professional Eyelash Extension Course will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This Professional Eyelash Extension Course comes with accredited certification, which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast track your career ladder. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is This course for? There is no experience or previous qualifications required for enrolment on this Professional Eyelash Extension Course. It is available to all students, of all academic backgrounds. Requirements Our Professional Eyelash Extension Course is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management, Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 6 sections • 30 lectures • 01:12:00 total length •Introduction: 00:01:00 •Theory explained: 00:29:00 •Length, thickness and curl explained: 00:02:00 •Tools and materials needed: 00:01:00 •Hand wash: 00:01:00 •Gel patch application: 00:01:00 •Gel patch application: 00:01:00 •Fix gel patches in place: 00:01:00 •Primer and patches: 00:02:00 •Choosing the right effect: 00:01:00 •Tweezers: 00:01:00 •Eyelash Placement: 00:01:00 •Direction of placement: 00:01:00 •Glue: 00:01:00 •Position of an Eyelash: 00:01:00 •Shake the glue: 00:01:00 •Start: 00:01:00 •The process: 00:10:00 •Fast forward process: 00:01:00 •Patch removal: 00:02:00 •Finilizing the treatment: 00:04:00 •Brush: 00:01:00 •Reaction: 00:01:00 •Reaction 2: 00:01:00 •Retouch: 00:01:00 •Banana split method: 00:01:00 •Single eyelash removal with the remover product: 00:01:00 •Full removal: 00:02:00 •Resources - Professional Eyelash Extension Course: 00:00:00 •Assignment - Professional Eyelash Extension Course: 00:00:00