13253 Courses

ITIL® 4 Foundation: In-House Training ITIL® 4 is built on the established core of best practice in the ITIL® guidance. ITIL® 4 provides a practical and flexible approach to move to the new world of digital transformation and embrace an end-to-end operating model for the delivery and operation of products and services. ITIL® 4 also provides a holistic end-to-end picture that integrates frameworks such as Lean IT, Agile, and DevOps. The ITIL® 4 Foundation is based on the exam specifications specified by AXELOS for the ITIL® 4 Foundation certification. The fundamental objective of this course is to help the participants understand the key concepts of service management and the ITIL® 4 service management framework and prepare for the ITIL® 4 Foundation exam. In addition, this course offers a rich learning experience that helps the participants relate ITIL® to their own work environment. The course includes a case study (based on a fictitious organization, 'Axle Car Hire') that will help the participants understand and experience the ITIL® guiding principles, service value, practices through real-world challenges and opportunities. The rich learning experience is supported by additional learning tools such as pre-course reading materials, post-course reading material, and a set of quick reference cards. What You Will Learn At the end of this program, you will be able to: Understand the key concepts of ITIL® service management Understand how ITIL® guiding principles can help an organization to adopt and adapt ITIL® service management Understand the four dimensions of ITIL® service management Understand the purpose and components of the ITIL® service value system, and activities of the service value chain, and how they interconnect Understand the key concepts of continual improvement Learn the various ITIL® practices and how they contribute to value chain activities Course Introduction Let's Get to Know Each Other Course Overview Course Learning Objectives Course Structure Course Agenda Introduction to IT Service Management in the Modern World Introduction to ITIL® 4 Structure and Benefits of ITIL® 4 Case Study: Axle Car Hire Case Study: Meet the Key People at Axle Case Study: The CIOs Vision for Axle Exam Details ITIL® 4 Certification Scheme Service Management - Key Concepts Intent and Context Key Terms Covered in the Module Module Learning Objectives Value and Value Co-Creation Value: Service, Products, and Resources Service Relationships Value: Outcomes, Costs, and Risks Exercise: Multiple-Choice Questions The Guiding Principles Intent and Context Identifying Guiding Principles Key Terms Covered in the Module Module Learning Objectives The Seven Guiding Principles Applying the Guiding Principles Exercise: Multiple-Choice Questions The Four Dimensions of Service Management Intent and Context The Four Dimensions Key Terms Covered in the Module The Four Dimensions and Service Value System Module Learning Objectives Organizations and People Information and Technology Partners and Suppliers Value Streams and Processes External Factors and Pestle Model Exercise: Multiple-Choice Questions Service Value System Intent and Context Service Value System and Service Value Chain Module Learning Objectives Overview of Service Value System Overview of the Service Value Chain Exercise: Multiple-Choice Questions Continual Improvement Intent and Context Key Terms Covered in the Module Introduction to Continual Improvement Module Learning Objectives The Continual Improvement Model Relationship between Continual Improvement and Guiding Principles Exercise: Multiple-Choice Questions The ITIL® Practices Intent and Context ITIL® Management Practices Key Terms Covered in the Module Module Learning Objectives The Continual Improvement Practice The Change Control Practice The Incident Management Practice The Problem Management Practice The Service Request Management Practice The Service Desk Practice The Service Level Management Practice Purpose of ITIL® Practices Exercise: Crossword Puzzle

Our venepuncture training course allows learners to undertake theory-based simulated practice in a classroom environment.

Start your career in Barbering with this Beginners Barbering Course. You will learn to cut and style using the 5 Alan d Foundation haircuts along with clipper work, beard and moustache trimming, scissor-over-comb techniques, client care, shampooing, styling and Barber-shop protocol.

Calling all artists! We're proud to announce that we're opening up a brand-new Craft Tutor Academy, and we want YOU to be there. A 2-week course that gives you the chance to immerse yourself in the art, craft and design disciplines of your choice while gaining a teaching qualification.

This course is for personnel who are required to work at height and already have working at height training with fall protection equipment.

Osteopathic palpation of the involuntary mechanism and paediatric/developmental anatomy of the cranium, membranous/fascial & fluid systems Course Title: OCC Access Course Dates: 14, 15 and 22 September 2024 (minimum 6 contact hours per day) Location: OCC, Canopi Building 7 - 14 Great Dover Street, London, SE1 4YR Osteopaths studying on our postgraduate courses need to have acquired hands-on skills beyond their undergraduate training. Our Access Course provides tailored training to introduce & nurture palpation of the involuntary mechanism and paediatric/developmental anatomy of the cranium, membranous/fascial & fluid systems to prepare less experienced osteopaths for further paediatric training. Our experienced faculty will deliver this 3-day course, which enables osteopaths to reach the required standard for entry onto the OCC courses and does not limit our osteopaths to any one technical style. These days can also be useful to osteopaths who want to refresh or enhance previously acquired skills & can be attended as individual days if space permits. Course Content: Day 1 - Saturday 14th September – Vault & base osteology, applied anatomy & motion – RTM & venous sinuses – Sacral /pelvic anatomy & motion Day 2 - Sunday 15th September – SBS patterns, theory & palpation – Fascia – Fluid – CNS Day 3 - Sunday 22nd September – Viscerocranium anatomy, osteology & motion – Principles of treatment – Intra oral techniques – Condylar parts osteology, applied anatomy & treatment All 3 days will be delivered in small groups to facilitate individual learning and needs. Most of the teaching will take place at the tables with very little lecture material & will include demonstrations interwoven with appropriate practical sessions. This is designed to deliver theory but in a very practical hands-on way. In order to provide this level of supervision numbers will be limited, and places are allocated on a ‘first come first served’ basis. For more info call 0208 875 5291 or email educationregistrar@occ.uk.com Cancellation Policy The OCC/FPO reserves the right to postpone this course if circumstances change. Eventbrite’s processing fee is non-refundable, so in the event that the course is cancelled by the OCC/FPO, all fees (excluding Eventbrite’s fee) will be refunded. Should circumstances mean that you have to cancel your place on this course, the OCC/FPO regrets to inform that no refunds can be given unless we are able to re-sell your place. Please note, the OCC/FPO does not accept responsibility for any expense you incur (such as travel and accommodation costs), so please do consider this before registration. occ.uk.com/continuing-professional-development The Osteopathic Centre for Children is the clinical arm of the Foundation for Paediatric Osteopathy. Registered Charity: 1003934

The "An Understanding of Aspiration and Choking" course is designed to equip participants with essential knowledge and skills related to recognising, responding to, and managing incidents of aspiration and choking. This course is suitable for healthcare professionals, caregivers, parents, educators, and anyone interested in learning how to effectively respond to situations involving aspiration and choking.

Develop a deep understanding of electricity pricing and marginal cost analysis with EnergyEdge's virtual instructor-led training course. Enroll now for a rewarding learning journey!

The Level 3 Award in Education and Training (RQF) formerly known as PTLLS, has been designed to introduce teaching for individuals who aspire or currently work in adult education. This includes FE colleges, training providers, workplace training departments and/or Local Authorities. It is a nationally recognised qualification and is also often the preference for employers to source as an accredited train the trainer qualification. It is recognised by the UK Civil Aviation Authority (CAA) as an acceptable qualification to become a CAA certified trainer. This version of the course has been further developed to meet the requirements of the IATA Train the Trainer syllabus with additional aviation related content, our course is aligned with IATA AHM1110 11.2 (GEN10). This course can also be used to meet the standards of IS-BAH IG 8.1.6. This qualification includes three written assignments and a practical micro-teach session. Free online live sessions are also available.

Laparoscopic suturing course, intensive hands on training for gynaecology, general surgery, urologists of other doctors wanting to progress their laparoscopy skills!