415 Courses

Presentation Skills 1 Day Workshop in Bolton

Presentation Skills 1 Day Workshop in Inverness

Customer service is an organisation's ability to supply its customers' wants and needs. Improved customer service means constantly and consistently exceeding customers' expectations. This course is designed for service industry professionals who aim to maximise their efficiency, develop better customer skills, and increase their value. The focus is on increasing repeat business through customer satisfaction and referrals. Delegates will discover greater levels of productivity, job satisfaction, and potential for advancement. For client-facing service personnel, these areas of development will prove particularly beneficial, leading to increased internal and external customer satisfaction. Throughout the course, delegates will learn how to: Project a UB4me, customer-centred attitude Empower people with respect and control by acknowledging and offering choices Understand customers better and develop emotionally-intelligent methods for managing their fears and reactions Listen more intently to develop the best rapport Communicate clearly with conviction, projecting greater credibility Create positive, diplomatic messages even from negative situations, modelling a problem-solving, can-do attitude Create and refine phone-answering and email templates to appropriately address customer concerns and increase the potential for repeat business This Customer Service Skills course is a 4-hour interactive virtual class for up to 20 delegates. Upon registration, delegates will receive online login instructions prior to the class date. This format allows for a collaborative learning experience from the comfort of one's own home or office.

Whetstone Communications and comms2point0 are pleased to bring you the Data Bites series of free webinars. Our aim is to boost interest and levels of data literacy among not-for-profit communicators.

Presentation Skills 1 Day Workshop in Warwick

Presentation Skills 1 Day Workshop in Ipswich

Presentation Skills 1 Day Workshop in Bournemouth

🌟 Discover the Path to Workplace Wellness and Stress Reduction! 🌟   Welcome to our transformative online course: 'Workplace Wellness and Stress Reduction Program.' Are you ready to reclaim balance, enhance productivity, and foster a more fulfilling work-life? This course is your guide to achieving just that!   🚀 MODULE 01: Introduction Get started on your wellness journey as we lay the foundation for understanding the significance of workplace wellness and stress reduction. 🌟 MODULE 02: Calling Forward Your True Self to Lead Unlock your potential by tapping into your authentic self, empowering you to lead with confidence and purpose. 🔍 MODULE 03: Becoming Aware of Your Blind Spots (FEARS) Identify and address the blind spots that hinder your growth and success, focusing on overcoming fears that impede progress. 💪 MODULE 04: Preparing Your Body to Reduce Stress Explore techniques and practices to equip your body physically and mentally, fostering resilience against stressors. 🌻 MODULE 05: Taking Care of Your Blind Spots (FEARS) Dive deeper into strategies tailored to address and overcome your specific fears, promoting personal and professional growth. 🎯 MODULE 06: Blueprint to Manage Your Work Stress - Putting it All Together Construct a comprehensive blueprint to effectively manage work-related stress, synthesizing the knowledge gained throughout the course.   🌈 What You'll Gain: Strategies to mitigate stress in the workplace Techniques to enhance self-awareness and authenticity in leadership Methods to identify and overcome personal blind spots and fears Practical tools for physical and mental well-being A personalized blueprint to manage work stress effectively   🌟 Why Choose Us? Expert-led curriculum designed by industry professionals Actionable and practical modules for immediate implementation Engaging exercises, assessments, and resources for comprehensive learning Flexible learning schedule to suit your pace and commitments Supportive community for shared experiences and growth   🌟 Who Is This Course For? This course is perfect for professionals seeking to thrive in their careers while prioritizing their well-being. Whether you're a team leader, entrepreneur, or employee, this program equips you with invaluable skills for success and fulfillment. Don't let stress hold you back from achieving your true potential! Enroll now and embark on a journey towards workplace wellness, empowered leadership, and a more fulfilling work life. Start your transformation today! 🚀 Join our Workplace Wellness and Stress Reduction Program and take charge of your well-being and success! 🚀 Course Curriculum Module 01: Introduction Introduction 09:03 Module 02: Calling Forward Your True Self to Lead Calling Forward Your True Self to Leadx 23:41 Module 03: Becoming Aware of Your Blind Spots (FEARS) Becoming Aware of Your Blind Spots (FEARS) 15:41 Module 04: Preparing Your Body to Reduce Stress Preparing Your Body to Reduce Stress 22:03 Module 05: Taking Care of Your Blind Spots (FEARS) Taking Care of Your Blind Spots (FEARS) 37:17 Module 06: Blueprint to Manage Your Work Stress - Putting it All Together Blueprint to Manage Your Work Stress - Putting it All Together 21:18

Presentation Skills 1 Day Workshop in Bracknell

Presentation Skills 1 Day Workshop in Kingston upon Hull