980 Courses

AgilePM® Foundation and Practitioner Passport: On-Demand AgilePM® Foundation and Practitioner Passport is your route to achieving the AgilePM® certification at your own pace. This on-demand course is accredited by APMG to support self-study distance learning for the AgilePM® Foundation and Practitioner examinations. What You Will Learn You'll learn how to: Understand Agile Project Management based on the internationally recognized framework of DSDM Atern Become immediately productive in an agile project environment Identify the difference between simple lightweight agile approaches which typically operate at the solution delivery (or 'work package') level and the greater holistic view of how multiple work streams are coordinated with the appropriate level of governance and control Getting Started Fundamentals and the Philosophy Principles Preparation Lifecycle and Products Team Structures Roles and Responsibilities Communication MoSCoW and Timeboxing Lifecycle Configuration Estimation and Measurement Quality and Maintainability Planning, Control, and Risk Implementing AgilePM® Examination Approaches

Duration 3 Days 18 CPD hours This course is intended for Delegates attending this course must have successfully achieved the ITIL 4 Foundation Qualification; your certificate must be presented as documentary evidence to gain admission to this course. Ideally candidates should have at least two years professional experience working in IT Service Management. The ITIL 4 HVIT Qualification would most likely suit the following delegates: Individuals continuing of their journey in service management ITSM managers and aspiring ITSM managers IT managers and practitioners involved in digital services or working in digital transformation projects, working within or towards high velocity environments Existing ITIL qualification holders wishing to develop their knowledge The above list is a suggestion only. Delegates may take as few or as many Intermediate qualifications as they require, and to suit their needs. Overview This course has been created to help IT service management practitioners working in organizations that are becoming more digitally enabled. The practitioners are familiar with traditional IT service management concepts, and now want to be able to discuss ?digital? with more confidence, to develop practical competences, and to be valued contributors in the digital domain. They want to improve how they and their co-workers: Help get customers? jobs done ? helping customers become who they seek to become Keep raising the bar ? taking things to a significantly higher level Trust and are trusted ? as professional knowledge workers in a healthy workplace Accept ambiguity and uncertainty - not scared of not knowing an answer Commit to continual learning ? all as part of their daily work The scope of the course is the primary activities in the digital value chain. In other words, what the practitioner does and which resources they use across the lifecycle of digital products, in order to: Make the right digital investments Realize and deliver digital products and services quickly Provide digital products and services that are highly resilient to disruption Ensure that the service consumer realizes value from the digital products and services Assure conformance of activities with governance, risk and compliance requirements. Understand and know how to use the key principles and methods of Organizational Change Management to direction, planning and improvement Understand and know how to use the key principles and methods of measurement and reporting in directing, planning and improvement Understand and know how to direct, plan and improve value streams and practices ITIL 4 is a framework for quality IT service management (ITSM) through proven best practice, providing practical and flexible guidance to support your organization on its journey to digital transformation while empowering your IT teams to continue to play a crucial role in the wider business strategy. This course highlights the ways in which digital organizations and digital operating models function in high-velocity environments, including the use of working practices such as Agile and Lean, and technical practices and technologies such as Cloud, Automation, and Automatic Testing. This class includes an exam voucher. Prerequisites ITIL© 4 Foundation 1 - THE NATURE OF HIGH-VELOCITY IN A DIGITAL WORLD Overview of the key ITIL 4 high-velocity terminology Understand when the transformation to high velocity IT is desirable and feasible Understand the five objectives associated with digital products ? to achieve: Valuable investments ? strategically innovative and effective application of IT Fast development - quick realization and delivery of IT services and IT-related products Resilient operations - highly resilient IT services and IT-related products Co-created value - effective interaction between service provider and consumer Assured conformance - to governance, risk and compliance (GRC) requirements. 2 - ITIL OPERATING MODEL ? DIGITAL PRODUCT LIFECYCLE Understand how high velocity IT relates to: The four dimensions of service management The ITIL service value system The service value chain The digital product lifecycle 3 - FUNDAMENTAL CONCEPTS FOR DELIVERING HVIT Understand the following concepts: Ethics Safety culture Toyota Kata Lean / Agile / Resilient / Continuous Service-dominant logic Design thinking Complexity thinking Use the principles, models and concepts to contribute to: Help get customers? jobs done Trust and be trusted Commit to performance Deal with uncertainty Improve by being inquisitive 4 - ACHIEVING VALUE WITH DIGITAL PRODUCTS Know how the service provider ensures valuable investments are achieved. Know how to use the following practices to contribute to achieving valuable investments: Portfolio management Relationship management Know how the service provider ensures fast deployment is achieved Know how to use the following practices to contribute to achieving fast deployment: Architecture management Business analysis Deployment management Service validation and testing Software development and management Know how the service provider ensures resilient operations are achieved Know how to use the following practices to contribute to achieving resilient operations: Availability management Capacity and performance management Monitoring and event management Problem management Service continuity management Infrastructure and platform management Know how the service provider ensures co-created value is achieved Know how to use the following practices to contribute to achieving co-created value with the service consumer: Relationship management Service design Service desk Know how the service provider ensures assured conformance is achieved Know how to use the following practices to contribute to achieving assured conformance: Information security management Risk management

The role of an MLRO is one of high responsibility, with financial and personal consequences if something goes wrong. As an MLRO or Deputy MLRO, you need the confidence and practical skills to tackle the unique challenges these roles present.  Part of the ICA Practitioner Series, this unique certification is written by MLROs for MLROs and provides a practical framework and toolkit that gives you the knowledge and skills to: navigate the complex role of a Money Laundering Reporting Officer mitigate risks make changes and set goals challenge stakeholders make informed decisions and demonstrate the rationale manage relationships with boards and regulators effectively. This qualification covers the following topics: Interview questions and wider due diligence before taking up an MLRO / Deputy MLRO position Governance - senior management responsibilities - prescribed responsibilities Management information & report writing Risk assessment and risk appetite Policies, procedures & operational implementation Staff, training, leading and influencing/psychological models to develop interpersonal skills Quality of oversight - obtaining trusted data First 100 days - main risks and expectations Form A - FCA Registration, fit & proper interview Building Trust - stakeholder management, committees, management information, regulatory interaction, the MLRO Report Problem shooting and escalation pathways

Unlock the intricacies of the UK's pension system with our comprehensive course on UK Pension Laws and Regulations. Whether you're a financial professional, a human resources specialist, or simply looking to deepen your understanding of the pension landscape, this course is designed to provide you with the essential knowledge and insights you need. Key Features: CPD Certified Free Certificate from Reed CIQ Approved Developed by Specialist Lifetime Access The "UK Pension Laws and Regulations" course provides a comprehensive understanding of the UK pension system. Learners will gain insights into the various types of pension schemes available, and the laws and regulations that govern them. They will explore the structure and operation of pension regulations, including the roles and responsibilities of regulatory bodies. The course also covers pension fund governance, highlighting the importance of effective management and oversight. Additionally, learners will identify key challenges facing the UK pension system and examine potential solutions. By the end of the course, participants will have a solid grasp of the regulatory landscape, be able to navigate the complexities of pension schemes, and understand the governance required for managing pension funds effectively. This knowledge is essential for anyone involved in pensions, whether as a professional in the field or an individual planning for retirement. Course Curriculum Module 01: Overview of the UK Pension System Module 02: Types of Pension Schemes Module 03: Laws and Regulation of the Pension System in the UK Module 04: Pension Regulation Module 05: Pension Fund Governance Module 06: Key Challenges in the UK Pension System Learning Outcomes: Understand the structure of the UK Pension System comprehensively. Identify various types of pension schemes in the UK. Learn the laws and regulations governing UK pensions. Explore the framework of pension regulation in the UK. Gain insights into pension fund governance practices. Recognize key challenges within the UK pension system. CPD 10 CPD hours / points Accredited by CPD Quality Standards UK Pension Laws and Regulations 1:13:30 1: Module 01: Overview of the UK Pension System 08:33 2: Module 02: Types of Pension Schemes 10:52 3: Module 03: Laws and Regulation of the Pension System in the UK 11:12 4: Module 04: Pension Regulation 18:38 5: Module 05: Pension Fund Governance 13:23 6: Module 06: Key Challenges in the UK Pension System 09:52 7: CPD Certificate - Free 01:00 Who is this course for? Those interested in UK pensions. Individuals working in pension management. Policy makers in the pension sector. Students studying finance or law. Pension fund trustees and administrators. Career path Pension Scheme Administrator Pension Fund Manager Pension Policy Advisor Pension Consultant Pension Compliance Officer Pension Governance Specialist Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Unlock the intricacies of the UK's pension system with our comprehensive course on UK Pension Laws and Regulations. Whether you're a financial professional, a human resources specialist, or simply looking to deepen your understanding of the pension landscape, this course is designed to provide you with the essential knowledge and insights you need. Key Features: CPD Certified Free Certificate from Reed CIQ Approved Developed by Specialist Lifetime Access The "UK Pension Laws and Regulations" course provides a comprehensive understanding of the UK pension system. Learners will gain insights into the various types of pension schemes available, and the laws and regulations that govern them. They will explore the structure and operation of pension regulations, including the roles and responsibilities of regulatory bodies. The course also covers pension fund governance, highlighting the importance of effective management and oversight. Additionally, learners will identify key challenges facing the UK pension system and examine potential solutions. By the end of the course, participants will have a solid grasp of the regulatory landscape, be able to navigate the complexities of pension schemes, and understand the governance required for managing pension funds effectively. This knowledge is essential for anyone involved in pensions, whether as a professional in the field or an individual planning for retirement. Course Curriculum Module 01: Overview of the UK Pension System Module 02: Types of Pension Schemes Module 03: Laws and Regulation of the Pension System in the UK Module 04: Pension Regulation Module 05: Pension Fund Governance Module 06: Key Challenges in the UK Pension System Learning Outcomes: Understand the structure of the UK Pension System comprehensively. Identify various types of pension schemes in the UK. Learn the laws and regulations governing UK pensions. Explore the framework of pension regulation in the UK. Gain insights into pension fund governance practices. Recognize key challenges within the UK pension system. CPD 10 CPD hours / points Accredited by CPD Quality Standards UK Pension Laws and Regulations 1:13:30 1: Module 01: Overview of the UK Pension System 08:33 2: Module 02: Types of Pension Schemes 10:52 3: Module 03: Laws and Regulation of the Pension System in the UK 11:12 4: Module 04: Pension Regulation 18:38 5: Module 05: Pension Fund Governance 13:23 6: Module 06: Key Challenges in the UK Pension System 09:52 7: CPD Certificate - Free 01:00 Who is this course for? Those interested in UK pensions. Individuals working in pension management. Policy makers in the pension sector. Students studying finance or law. Pension fund trustees and administrators. Career path Pension Scheme Administrator Pension Fund Manager Pension Policy Advisor Pension Consultant Pension Compliance Officer Pension Governance Specialist Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Duration 4 Days 24 CPD hours This course is intended for Students in this course are interested in Microsoft Teams or in passing the Microsoft Teams Administrator Associate certification exam. A Microsoft Teams administrator plans, deploys, configures, and manages Microsoft Teams to focus on efficient and effective collaboration and communication in a Microsoft 365 environment. A Microsoft Teams administrator must be able to plan, deploy, and manage teams, chat, apps, channels, meetings, audio/video conferencing, live events, calling, and Teams certified devices. A Microsoft Teams administrator has experience integrating Microsoft Teams with SharePoint, OneDrive, Exchange, Microsoft 365 Groups, and other Microsoft, third-party, and custom apps. A Microsoft Teams administrator understands and collaborates with other workloads and roles, such as Network, Voice, Identity, Access, Devices, Licensing, Security, Compliance, Information management, and User Adoption. Overview What is Microsoft Teams and how the components work together How to implement Governance, Security and Compliance for Microsoft Teams How to prepare an organizations environment for a Microsoft Teams deployment How to deploy and manage teams How to manage collaboration and communication experiences in Microsoft Teams Techniques to manage and troubleshoot communication in Microsoft Teams The Managing Microsoft Teams course is designed for persons who are aspiring to the Microsoft 365 Teams Admin role. A Microsoft Teams administrator plans, deploys, configures, and manages Microsoft Teams to focus on efficient and effective collaboration and communication in a Microsoft 365 environment. In this course, you will learn about various Teams management tools, security and compliance feature for Teams, network requirement for Teams deployment as well as different Teams settings and policies for managing collaboration and communication experience in Teams. Prerequisites A proficient understanding of basic functional experience with Microsoft 365 services. A proficient understanding of general IT practices, including using PowerShell. 1 - Explore Microsoft Teams Explore capabilities in Microsoft Teams Explore Microsoft Teams integration with Microsoft 365 Explore Microsoft Teams integration with Microsoft Power Platform Illustrate Microsoft Teams architecture Describe Microsoft Teams with Microsoft 365 Groups Describe Microsoft Teams with SharePoint and OneDrive Describe Microsoft Teams with Exchange Understand Microsoft Teams certified solutions 2 - Plan and deploy Microsoft Teams Designate Teams admin roles Understand Teams management tools Plan for Teams rollout Plan for Teams adoption Plan for Teams licensing Deploy Microsoft Teams clients 3 - Implement lifecycle management and governance for Microsoft Teams Plan for lifecycle management Plan for Teams governance Manage Microsoft 365 Groups creation Configure Microsoft 365 Groups expiration policy Configure Microsoft 365 Groups naming policy Plan policy assignment for users and groups Create and manage policy packages Manage Teams preview features using Teams update policies Create and manage teams templates and template policies 4 - Monitor your Microsoft Teams environment Monitor Microsoft Teams usage reports Monitor Microsoft 365 usage reports Interpret Microsoft Adoption Score Manage user access with Azure Active Directory access reviews Monitor the Microsoft 365 network connectivity dashboard Manage Teams notifications and alerts Manage feedback policies 5 - Manage access for external users Understand features in Azure Active Directory Work with external users in Microsoft Teams Manage access for external users Manage external collaboration in Azure AD Manage external collaboration in Microsoft 365 Manage external access in Microsoft Teams Manage guest access in Microsoft Teams Manage file sharing in SharePoint and OneDrive 6 - Implement security for Microsoft Teams Configure conditional access and multifactor authentication for Microsoft Teams Configure Safe Attachments for Microsoft Teams Configure Safe Links for Microsoft Teams Examine the Defender for Cloud Apps Monitor security reports for Microsoft Teams Plan and configure enhanced encryption policies 7 - Implement compliance for Microsoft Teams Create and manage sensitivity labels Create and manage retention policies Create and manage Data Loss Prevention policies Deploy communication compliance Enable scoped directory search Create information barrier policy Create security and compliance alerts for Microsoft Teams 8 - Plan and configure network settings for Microsoft Teams Examine network requirements for Microsoft Teams Plan for network deployment using Network Planner Configure network ports and protocols for Microsoft Teams Implement Quality of Service Configure reporting labels for location-enhanced Call Analytics reports Configure tenant data for Call Quality Dashboard reports Assess network readiness Manage network topology 9 - Create and manage teams Create teams Create a team from existing resources Plan and create org-wide teams Manage teams Manage users in a team Configure dynamic membership Archive restore and delete a team 10 - Manage collaboration experiences for chat and channels Create and manage channels in a team Create and manage Teams policies for channels Configure teams settings Create and manage messaging policies Manage channel moderation Manage access to channels 11 - Manage apps for Microsoft Teams Explore apps in Microsoft Teams Describe admin settings for Teams apps Manage access to Teams apps at the organization level Create and manage app permission policies Create and manage app setup policies Manage permissions and consent for Teams apps Plan and configure connectors Manage custom apps uploads Publish custom apps to Microsoft Teams Manage purchasing of apps in the Microsoft Teams app store Customize the organization's app store Customize the branded experience of an app 12 - Introduction to Teams meetings and calling Overview of Teams meetings and events Overview of Teams Phone Overview of auto attendants and call queues Overview of Teams devices 13 - Manage meetings and events experiences Explore meetings and events in Microsoft Teams Configure meeting settings Create and manage meeting policies Configure audio conferencing Create and manage meeting templates and template policies Create and manage meetings customization policies Configure live events settings Create and manage live events policies Examine live events across Microsoft 365 14 - Plan for Microsoft Teams Rooms and Surface Hub Determine license requirements for Microsoft Teams Rooms and shared devices Understand differences between Microsoft Teams Rooms on Android and Windows Understand Microsoft Teams Rooms on Surface Hub 2S Understand and plan Teams Room accessories, components, and peripherals Understand Teams Rooms management options 15 - Configure, deploy, and manage Teams devices Manage Microsoft Teams Phones Manage Microsoft Teams Room Systems Microsoft Teams Rooms management options Manage Surface Hub 2S devices Configure Microsoft Teams SIP gateway Manage Microsoft Teams displays Remote provisioning and sign in for Teams Phones Update Microsoft Teams devices remotely Manage Microsoft Teams device tags 16 - Plan for Teams Phone Plan to deploy Teams Phone Plan for Teams Phone PSTN connectivity Determine license requirements Plan for Teams Phone devices Plan and design Teams Phone features Plan for voicemail 17 - Configure and deploy Teams Phone Configure emergency calling for Teams Calling Plans Manage and configure Microsoft PSTN numbers Configure Operator Connect and Teams Phone Mobile Configure Teams Phone policies Create and manage Teams policies Configure Audio Conferencing 18 - Configure and manage voice users Enable users for Teams Phone Enable users for Direct Routing with Teams Phone Enable additional calling features for Teams Phone Enable users for Teams Phone Mobile 19 - Configure auto attendants and call queues Design call flows for auto attendants and call queues Configure auto attendants and call queues Deploy a channel-based call queue Configure resource accounts Configure Microsoft 365 groups for voicemail Interpret call queue conference modes Interpret call queue routing methods Configure holidays for auto attendants and call queues Configure custom music on hold 20 - Troubleshoot audio, video, and client issues Troubleshoot Teams Collect and identify logs Clear Microsoft Teams client cache Identify issues with call analytics Identify issues with Call Quality Dashboard Use Power BI to analyze Call Quality Dashboard data Identify issues with the Direct Routing Health Dashboard Additional course details: Nexus Humans MS-700T00 Managing Microsoft Teams training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the MS-700T00 Managing Microsoft Teams course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Discover Microsoft Fabric's architecture, master Data Engineering with OneLake and Spark, and elevate your skills in data warehousing and real-time processing. Compare SQL and KQL for better insights, and improve storytelling using Power BI. Finally, you will end with practical data science techniques and data management methods.

The Essentials of National and International Healthcare Policies course seeks to investigate crucial legislation, objectives, and challenges within healthcare policies. It assesses their influence and suggests solutions for their impact. After the successful completion of the course, you will be able to learn about the following, Identify and describe governing legislation and agreements, including constitutional provisions, laws, regulations, and treaties. Summarize objectives, principles, and provisions of national and international healthcare policies. Evaluate the impact of political, legal, and cultural factors on policy design and enforcement. Analyze challenges in healthcare policy implementation, covering governance, financing, delivery, and evaluation. Identify solutions, encompassing best practices, innovations, and international cooperation. Discuss the implications of these factors on healthcare policies, systems, and their design and implementation. Uncover the intricacies of healthcare policies, from constitutional provisions to international treaties. Summarize national and international policy objectives and principles. Evaluate the impact of political, legal, and cultural factors on policy design and enforcement. Analyze challenges in governance, financing, delivery, and evaluation, and explore solutions through best practices, innovations, and international collaboration. Delve into the core of national and international healthcare policies, dissecting governing legislation, policy objectives, and the nuanced influence of political, legal, and cultural factors. Assess challenges in policy implementation across governance, financing, delivery, and evaluation, exploring solutions through best practices, innovations, and international collaboration. Gain insights into the implications of these factors on healthcare policies, systems, and their design and implementation. Course Structure and Assessment Guidelines Watch this video to gain further insight. Navigating the MSBM Study Portal Watch this video to gain further insight. Interacting with Lectures/Learning Components Watch this video to gain further insight. National and International Healthcare Policies Self-paced pre-recorded learning content on this topic. Essentials of National and International Healthcare Policies Put your knowledge to the test with this quiz. Read each question carefully and choose the response that you feel is correct. All MSBM courses are accredited by the relevant partners and awarding bodies. Please refer to MSBM accreditation in about us for more details. There are no strict entry requirements for this course. Work experience will be an added advantage to understanding the content of the course. The certificate is designed to enhance the learner's knowledge in the field. This certificate is for everyone eager to know more and get updated on current ideas in their respective field. We recommend this certificate for the following audience. Healthcare Policy Analyst Policy Researcher in Global Health International Health Policy Consultant Healthcare Legislation Specialist Global Health Governance Advisor Health Policy Advocacy Manager Healthcare Compliance Officer International Health Regulations Coordinator Policy Implementation Strategist Legislative Affairs Specialist in Healthcare Average Completion Time 2 Weeks Accreditation 3 CPD Hours Level Advanced Start Time Anytime 100% Online Study online with ease. Unlimited Access 24/7 unlimited access with pre-recorded lectures. Low Fees Our fees are low and easy to pay online.

APM Project Management Qualification (PMQ): In-House Training The APM Project Management Qualification (PMQ) (IPMA Level D) is a knowledge-based qualification that allows candidates to demonstrate knowledge of all elements of project management. Candidates will be able to demonstrate an understanding of how these elements interact and how their project fits into their strategic and commercial environment. The course will cover the 67 assessment criteria defined by APM and prepare you to sit the examination on the fifth and final day. In addition to the instructor-led sessions, you should also expect to complete some self-directed study in the evenings. The APM Project Management Qualification (PMQ) examination is a three-hour paper where candidates must answer 10 out of 16 questions that can cover all 67 assessment criteria topics. What you will Learn You'll learn how to: Provide organizations with a proven project management methodology that will allow individuals to plan, organize, and control the successful implementation of projects Achieve the APM Project Management Qualification (PMQ), the UK's leading project management qualification Provide practical skills and techniques to help further your career in project management Getting Started Introductions Course structure Course goals and objectives Overview of the APM Project Management Qualification (PMQ) examination Structure of Organizations and Projects Organization structures Project sponsorship Organization roles Project Office Governance Legislation Project Lifecycle Project Lifecycles Handover and closure Project reviews Situational Context of Projects Project Management Programme Management Portfolio Management The Project Environment Communication Communication Conflict Management Negotiation Leadership and Teamwork Leadership Teamwork Planning for Success Business Case Investment Appraisal Success and Benefits Management Information Management and Reporting Project Management Plan Estimating Earned Value Management Stakeholder Management Scope Management Scope Management Requirements Management Change Control Configuration Management Schedule and Resource Management Schedule Management Resource Management Budgeting and Cost Management Procurement Procurement Contracts Provider Selection and Management Risk Management and Issue Management Risk Management Issue Management Quality Management and Examination Preparation Quality Management Preparation and Examination Preparation and examination briefing APM Project Management Qualification (PMQ) examination

APM Project Management Qualification (PMQ) The APM Project Management Qualification (PMQ) (IPMA Level D) is a knowledge-based qualification that allows candidates to demonstrate knowledge of all elements of project management. Candidates will be able to demonstrate an understanding of how these elements interact and how their project fits into their strategic and commercial environment. The course will cover the 67 assessment criteria defined by APM and prepare you to sit the examination on the fifth and final day. In addition to the instructor-led sessions, you should also expect to complete some self-directed study in the evenings. The APM Project Management Qualification (PMQ) examination is a three-hour paper where candidates must answer 10 out of 16 questions that can cover all 67 assessment criteria topics. What you will Learn You'll learn how to: Provide organizations with a proven project management methodology that will allow individuals to plan, organize, and control the successful implementation of projects Achieve the APM Project Management Qualification (PMQ), the UK's leading project management qualification Provide practical skills and techniques to help further your career in project management Getting Started Introductions Course structure Course goals and objectives Overview of the APM Project Management Qualification (PMQ) examination Structure of Organizations and Projects Organization structures Project sponsorship Organization roles Project Office Governance Legislation Project Lifecycle Project Lifecycles Handover and closure Project reviews Situational Context of Projects Project Management Programme Management Portfolio Management The Project Environment Communication Communication Conflict Management Negotiation Leadership and Teamwork Leadership Teamwork Planning for Success Business Case Investment Appraisal Success and Benefits Management Information Management and Reporting Project Management Plan Estimating Earned Value Management Stakeholder Management Scope Management Scope Management Requirements Management Change Control Configuration Management Schedule and Resource Management Schedule Management Resource Management Budgeting and Cost Management Procurement Procurement Contracts Provider Selection and Management Risk Management and Issue Management Risk Management Issue Management Quality Management and Examination Preparation Quality Management Preparation and Examination Preparation and examination briefing APM Project Management Qualification (PMQ) examination