17735 Courses

With the recent pandemic, infection prevention and control has never been so important. This regulated and nationally recognised qualification provides learners with the opportunity to develop their knowledge of the principles of infection prevention and control, and how best to protect those around them. The QA Level 2 Award in Infection Prevention and Control (RQF) has been specifically designed for those who have a responsibility in infection prevention and control within their job roles, such as: care assistants, health care workers or other healthcare environments.

Goalkeeper Specific Coaching by FA accredited and fully insured coaches.

Goalkeeper Specific Coaching by FA accredited and fully insured coaches.

Goalkeeper Specific Coaching by FA accredited and fully insured coaches.

Evidence suggests great virtual training can can be dramatically more effective than face-to-face. In fact, the Neuroleadership Institute’s research suggests that a smart virtual learning programme is around 6 times more likely to get people to take actions than an in-person course! Harness that power by building your staff’s skills in these key areas: Understanding the role of training and development Learning theories and styles The thinking environment – active vs passive Methodologies and techniques – why do we do what we do? Setting great aims and objectives Lesson planning and effective timing Activities that give your virtual courses the edge

Your grumpiest customers can become your biggest advocates if you solve their problems quickly, effectively and permanently. We supply the top tips for dealing with tricky customers so your teams can create positive outcomes from every interaction with some simple techniques that make a difference to relationships straight away. Bespoke courses include: Customer needs and expectations Communication styles and how to influence them Assertiveness The 4 psychological fears Dealing with difficult customer behaviour The power of your behaviour Five steps to customer problem solving

Understanding cultural differences in the global sales environment is critical to your salespeople’s success. Developing their intercultural communication skills and knowledge of the sales and negotiation techniques of different cultures and nationalities, will help them to ensure relationships are as effective and rewarding as possible. Bespoke courses include: The impact of language and cultural differences on the sales environment Communication techniques in international sales Effective sales questions A global mindset Culture and its impact on sales Delivering on different cultural expectations Perceptions of time across cultures and the impact on sales cycles and timelines

Evening classes are weekly 7pm to 10pm. Limited to 8 actors. Scripts are emailed in advance. You are on camera every week.

Our Legionella/Water Quality Risk Management – General Awareness course offers a basic introduction to Legionnaires' disease Management and Control.

This workshop is a creative problem solving session that is based on the principles of design thinking. It consists of engaging, collaberative activities to stimulate innovation.