17629 Courses

Wouldn't sales be a 'walk in the park' without challenging customers? Why is it that some customers are so difficult to please, so quick to call 'foul' at the slightest blip and so mean with their gratitude after we've bent over backwards to accommodate them? Whether we are looking at prospective or existing customers, there is a toolkit for dealing with the most challenging of them. This course will help participants: Use broad open questions to give the customer a platform for their opinions or issues Improve listening skills to really understand what's behind the customer's challenging style Probe specific phrases to show listening and earn deeper disclosure Use silence to let challenging customers 'blow off steam' Understand the negative impact of certain phrases on a challenging customer Summarise effectively and reassure the customer of our understanding of their needs Recognise the 'behaviour cycle' and avoid emotional escalation Understand 'transactional analysis' and how to bring people from 'child' to 'adult' state Create loyalty in customers who are slow to give trust 1 What makes a customer 'challenging'? Why customers challenge us - understanding their drivers 'Wearing their shoes' - seeing things from their perspective Understanding our own personality style How to flex with a style that is different from our own Ways to quickly recognise a customer's style The benefits of flexing with a challenging customer's style 2 Practical exercise - forum theatre Participants take it in turns to deal with the trainer (who plays the role of the challenging customer) Observers stop the action when they hear or see something they deem wrong The participant in the seat gets a chance to use a suggested alternative line The participant who makes the suggestion has the chance to occupy the seat and deliver it themselves Frequent feedback from the trainer as to how the participant's words are making him feel Opportunities to rewind the action if an ill-advised line is suggested and delivered Flipchart for capturing what worked, what didn't work and why Mehrabian principle - the importance of body language and tone over words used 3 Questioning and listening skills How to use open questions to get the customer talking What questions to avoid and why The use of pauses and silence to reduce tension and build trust What listening is and what it isn't Question funnelling - how to earn deeper disclosure through probing The power of summary 4 Transactional analysis explained What is transactional analysis (TA)? Exploring the TA states and why people behave in that way under pressure How to bring challenging customers to 'adult' state to reduce tension How 'parent' or 'child' behaviours can be inadvertently triggered Understanding the 'behavioural cycle' and how to break it Mini-role play 'vignettes' to demonstrate real time impact of ill-chosen words 5 How to build trust with challenging customers Techniques for placating current challenging customers Methods that the participants have already used effectively - understanding why those methods worked and how other participants can model them Participants' experiences of trust having been lost - understanding why those experiences had that negative outcome How to 'go the extra mile' with challenging customers 6 Bringing a 'real' challenging customer to life Participants give the trainer a brief profile of a specific challenging customer of theirs 5-10 minute roleplay in which the trainer brings that individual to life Observing participants - without interrupting - make notes on what is and isn't working Trainer stops the action half-way through to give feedback on how he is feeling Participant goes back into the roleplay having recalibrated their approach based on feedback Observers give feedback on what did and didn't work Trainer comes out of character to explain the impact of the participant's words and behaviours 7 Wrap-up Key learnings from each participant Individual action planning - steps that can and will be implemented in the workplace

Public speaking course will help you to learn how to control your nerves, how to speak with confidence and become a good speaker.

Course Description Get instant knowledge from this bite-sized How to Improve Your Food Hygiene Rating Part - 2 course. This course is very short and you can complete it within a very short time. In this How to Improve Your Food Hygiene Rating Part - 2 course you will get fundamental ideas of improving food hygiene, the key understanding of food safety management systems, waste disposal and so on. Enrol in this course today and start your instant first step towards learning food preparation and processing for food manufacturing. Learn faster for instant implementation. Learning Outcome Familiarise with food preparation and processing for food manufacturing Understand food safety management system Understand waste disposal, cleaning and disinfection Learn about cleaning How Much Do Food Safety Managers Earn? Senior - £66,000 (Apprx.) Average - £46,000 (Apprx.) Starting - £29,000 (Apprx.) Requirement Our How to Improve Your Food Hygiene Rating Part - 2 is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. How to Improve Your Food Hygiene Rating Part - 2 Module 01: Food Preparation and Processing for Food Manufacturing 00:25:00 Module 02: Cleaning 00:24:00 Module 03: Waste Disposal, Cleaning and Disinfection 00:32:00 Module 04: Food Safety Management System 00:41:00 Assignment Assignment - How to Improve Your Food Hygiene Rating Part - 2 00:00:00

🌟 Unlock a Safer Tomorrow with Radiation Safety Training Course! 🌟   Are you ready to empower your team with the knowledge and skills to navigate the complexities of radiation safety? Our comprehensive course, 'Radiation Safety Training,' is designed to equip individuals and organizations with the expertise needed to foster a culture of safety, compliance, and preparedness. Let's delve into the transformative modules that make this training indispensable: Module 1: Introduction to Radiation Safety Detection and Measurement Techniques Discover the fundamentals of radiation safety, covering the essentials of detection and measurement techniques. From understanding radiation sources to mastering state-of-the-art measurement tools, this module lays the groundwork for a robust safety foundation. Module 2: Radiation Protection Strategies and Emergency Preparedness Prepare your team for any eventuality with Module 2, focusing on radiation protection strategies and emergency preparedness. Explore best practices in shielding, containment, and response protocols to ensure a swift and effective reaction to any unforeseen circumstances. Module 3: Radiation Safety Culture and Safety Audits Build a culture of safety within your organization. Module 3 emphasizes the importance of instilling a radiation safety culture and conducting regular safety audits. Learn how to assess, improve, and maintain a proactive approach to radiation safety. Module 4: Radiation Safety Training and Radiation Safety Program Management Take a deep dive into the intricacies of training programs and program management. Module 4 provides insights into crafting effective training sessions, ensuring compliance, and efficiently managing your radiation safety program for long-term success. Module 5: Radiation Monitoring and Radiation Emergency Preparedness Equip your team with the tools and knowledge to monitor radiation levels effectively. Module 5 addresses real-time monitoring techniques and drills into emergency preparedness strategies to mitigate risks and safeguard your personnel. Module 6: Radiation Waste Management and Maintaining a Strong Radiation Safety Culture Navigate the complexities of radiation waste management while emphasizing the importance of maintaining a robust safety culture. Module 6 ensures that your team not only manages waste responsibly but also upholds a strong commitment to radiation safety principles.   🚀 Key Benefits: Comprehensive Knowledge: Gain in-depth insights into radiation safety principles. Compliance Assurance: Ensure adherence to industry standards and regulations. Emergency Response Mastery: Develop skills to respond effectively to radiation emergencies. Cultivate Safety Culture: Instill a proactive safety culture within your organization. Expert-Led Training: Learn from industry experts with real-world experience.   🎓 Enroll today and empower your team with the expertise to navigate the world of radiation safety confidently. Secure a safer future with 'Radiation Safety Training' - where knowledge meets preparedness! 🌐 Course Curriculum Module 1- Introduction to Respiratory Protection and Types Introduction to Radiation Safety Detection and Measurement Techniques 00:00 Module 2- Respirator Use and Fit Testing Procedures Radiation Protection Strategies and Emergency Preparedness 00:00 Module 3- Respirator Training and Respiratory Hazard Assessments Radiation Safety Culture and Safety Audits 00:00 Module 4- Storage Equipment Fit Checks and Seal Checks Radiation Safety Training and Radiation Safety Program Management 00:00 Module 5- Inspection and Removal of Disposal Respiratory Equipment Radiation Monitoring and Radiation Emergency Preparedness 00:00 Module 6- Emergency Response and Respiratory Protection Program Evaluation Radiation Waste Management and Maintaining a Strong Radiation Safety Culture 00:00

Are you ready to start gentle slow Yoga online? ​Beginners and Seniors welcome Best Yoga classes if you feel nervous about Yoga, especially Online Yoga​ Best Yoga classes if you feel stiff and have sore aching stiff joints This Yoga is not gymnastics. You dont have to be flexible or touch your toes

This course will explore ways to support and enhance the quality of care provided to the individual approaching end of life, their families and their carers.

Description: Managing a workspace is not an easy task by any means. Employers require vast experience to understand how to work with people of various mindset. This course brings you the opportunity to learn and understand these different mindsets and help you skillful in managing your workspace. This course will give you an insight on how every person is unique and accustomed to having their own way of living. Yet, we all need to work together to make something happen. You get to learn about the factors that effect the work environment, both positive and negative. Moreover, this course highlights on how substance abuse may lead to unhealthy work environment for the co-workers. Learning Outcomes: Realise about marijuana along with the other genres of cannabis and of their uses Decode the ways of marijuana use and the effect an individual physically, psychologically, as well as in his behavior Identify the symptoms of marijuana uses Allot a definition to its related issues as it creates at the workplace Understand the legal rights of employers and employees with regards to cannabis use in the workplace Figure out the valid rights of the employers as well as the employees with respect to cannabis usage at the workplace Make your response to the events of the accused marijuana usage at the workplace Improve a positive workplace drug along with an alcohol code of conducts Identify the advantages to having tough conversations Describe the components of an effective behavior modification conversation Use your organization's resources to help you deal with hygiene issues Overcome barriers that employees put up when discussing hygiene problems Resolve hygiene issues such as bad hair days, inappropriate piercings and body art, poor clothing choices, bad breath, body odor, excessive gas, and incontinence Nip poor hygiene habits in the bud Identify ways to encourage good hygiene at your workplace Define frame of reference Establish a positive intent and the desired outcome Use good communication skills during a conversation Draft a script for a difficult conversation Use specific steps to carry out a difficult conversation Access additional resources as required Maintain safety in a conversation Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Controversial Workplace Management is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Controversial Workplace Management is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Module 1 Drugs and the Workplace 00:15:00 Marijuana 00:15:00 Workplace Impacts 00:15:00 Medical Marijuana 00:30:00 How to Intervene 00:30:00 Drug and Alcohol Policy 01:00:00 Module 2 Let's Talk About It! 00:15:00 Guidelines for Difficult Conversations 00:15:00 Overcoming Objections 00:30:00 Bad Hair Days (And Weeks and Months) 00:15:00 Addressing Piercings and Body Artwork 00:15:00 Helping Employees Dress for Success 00:15:00 Bad Breath 00:15:00 Gastrointestinal Issues 00:15:00 Body Odor 00:15:00 Module 3 Choosing to Have the Conversation 00:30:00 Toolkit for Successful Conversations 00:30:00 Choosing the Time and Place 00:15:00 Framework for Difficult Conversations 00:30:00 Staying Safe 00:30:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Transformers Themed Activity Day at Derbyshire Hill Family & Community Centre for children and teens aged 7+ Come and join us for an exciting HAF Activity themed around Transformers which includes graffiti art, djing, parkour, obstacle courses and games with our talented team from Powered by Hip Hop (UC Crew) Children aged 7+ and parents/carers/grandparents who are eligible for free HAF activities are all welcome to join us for our FREE funded activity day.

Overview   With the ever-increasing demand for Mentoring in personal & professional settings, this online training aims at educating, nurturing, and upskilling individuals to stay ahead of the curve - whatever their level of expertise in Mentoring may be.   Learning about Mentoring or keeping up to date on it can be confusing at times, and maybe even daunting! But that's not the case with this course from Compete High. We understand the different requirements coming with a wide variety of demographics looking to get skilled in Mentoring. That's why we've developed this online training in a way that caters to learners with different goals in mind. The course materials are prepared with consultation from the experts of this field and all the information on Mentoring is kept up to date on a regular basis so that learners don't get left behind on the current trends/updates.   The self-paced online learning methodology by Compete High in this Mentorship Training course helps you learn whenever or however you wish, keeping in mind the busy schedule or possible inconveniences that come with physical classes. The easy-to-grasp, bite-sized lessons are proven to be most effective in memorising and learning the lessons by heart. On top of that, you have the opportunity to receive a certificate after successfully completing the course!   Instead of searching for hours, enrol right away on this Mentorship Training course from Compete High and accelerate your career in the right path with expert-outlined lessons and a guarantee of success in the long run.   Who is this course for?   While we refrain from discouraging anyone wanting to do this Mentorship Training course or impose any sort of restrictions on doing this online training, people meeting any of the following criteria will benefit the most from it: Anyone looking for the basics of Mentoring, Jobseekers in the relevant domains, Anyone with a ground knowledge/intermediate expertise in Mentoring, Anyone looking for a certificate of completion on doing an online training on this topic, Students of Mentoring, or anyone with an academic knowledge gap to bridge, Anyone with a general interest/curiosity   Career Path   This Mentorship Training course smoothens the way up your career ladder with all the relevant information, skills, and online certificate of achievements. After successfully completing the course, you can expect to move one significant step closer to achieving your professional goals - whether it's securing that job you desire, getting the promotion you deserve, or setting up that business of your dreams. Course Curriculum Module 1 - Basics of Coaching Basics of Coaching 00:00 Module 2 - Life Coaching : An Overview Life Coaching : An Overview 00:00 Module 3 - Developing Your Coaching Skills Developing Your Coaching Skills 00:00 Module 4 - Inspiration and Leadership Inspiration and Leadership 00:00 Module 5 - Setting Goals and Time Management Setting Goals and Time Management 00:00 Module 6 - Body Language and Effective Communication Body Language and Effective Communication 00:00 Module 7 - Self Esteem and Assertiveness Skills Self Esteem and Assertiveness Skills 00:00