Maintaining impeccable food hygiene and safety standards is essential for any business involved in food handling, catering, or hospitality. Our Food Hygiene and Safety Level 2 & 3 CPDQS Accredited Bundle Course offers a detailed exploration of critical food safety principles, designed to enhance knowledge and understanding across all levels of food service operations. This bundle covers a broad range of vital topics, including food safety management, allergen awareness, hygiene ratings, and legal requirements, ensuring learners are well-prepared to maintain safe and sanitary environments in various food-related settings. Delivered entirely through online modules, this course bundle provides flexible learning tailored to meet the needs of busy professionals aiming to deepen their expertise without the constraints of physical attendance. Whether you are managing a restaurant, catering service, or retail food outlet, these carefully developed courses offer essential insights into HACCP principles, food labelling regulations, and advanced hygiene techniques. By completing this bundle, learners will gain a solid foundation in food safety practices aligned with industry standards, helping to foster a culture of diligence and care within any food business. Key Features of Food Hygiene and Safety Bundle CPD Accredited Food Hygiene and Safety Course Instant PDF certificate Fully online, interactive Food Hygiene and Safetycourse Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Enrol now in this Food Hygiene and Safety Bundle course to excel! To become successful in your profession, you must have a specific set of Food Hygiene and Safety skills to succeed in today's competitive world. In this in-depth Food Hygiene and Safetytraining course, you will develop the most in-demand Food Hygiene and Safety skills to kickstart your career, as well as upgrade your existing knowledge & skills. Food Hygiene and Safety Curriculum Course 01: Level 1 Food Hygiene and Safety Certificate Course 02: Level 2 Food Safety Course 03: Level 3 Food Safety Management Certificate Course 04: HACCP Level 2 Course 05: HACCP Training For Catering & Retail Course 06: Achieving Food Hygiene Rating Level 5 Course 07: TACCP Level 2 Food Safety Certificate Course 08: Food Allergens For Business Course 09: Food Safety and Allergenic Hazards Course 10: Essential Law & Safety Measures in Food Business Course 11: Food Labelling Regulations Training Course 12: Catering Management Course 13: Restaurant Management Course 14: Hospitality and Event Management Course 15: Personal Hygiene Course Course 16: Food Technology Course 17: Food Microbiology Course 18: Food & Beverage Course 19: Cleaning Supervisor Level 5 Course 20: Oven Cleaning Training Course Accreditation This Food Hygiene and Safety bundle courses are CPD accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certification Once you've successfully completed your Food Hygiene and Safety course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). CPD 200 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This course is ideal for all employees or anyone who genuinely wishes to learn more about Food Hygiene and Safety basics. Requirements No prior degree or experience is required to enrol in this course. Career path This Food Hygiene and Safety Course will help you to explore avariety of career paths in the related industry. Certificates Digital certificate Digital certificate - Included Hardcopy Certificate Hard copy certificate - Included Hardcopy Certificate (UK Delivery): For those who wish to have a physical token of their achievement, we offer a high-quality, printed certificate. This hardcopy certificate is also provided free of charge. However, please note that delivery fees apply. If your shipping address is within the United Kingdom, the delivery fee will be only £3.99. Hardcopy Certificate (International Delivery): For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10.
Protecting children is one of the most vital responsibilities in any caregiving or educational role. The Safeguarding Children - CPDQS Accredited Bundle Course offers a thorough exploration of child protection, health, and development through a rich selection of specialised modules. This course is designed to deepen your understanding of key safeguarding principles, child psychology, health, safety, and support techniques, all delivered in an accessible online format. Whether you are a childcare professional, nanny, or simply passionate about child welfare, this bundle provides a strong foundation to confidently recognise and respond to safeguarding concerns. With topics ranging from internet safety and child neglect awareness to paediatric first aid and cognitive behavioural therapy, the course equips learners with the knowledge needed to create safer environments for children. Alongside this, modules on child language disorders, mental health, and developmental conditions like autism and ADHD enhance awareness and sensitivity to diverse needs. All courses are structured to allow flexible learning at your own pace, enabling you to gain valuable insights without the need for in-person attendance. This bundle represents a practical step towards advancing your understanding of safeguarding in today’s digital and social landscapes. Key Features of Safeguarding children Bundle CPD Accredited Safeguarding children Course Instant PDF certificate Fully online, interactive Safeguarding childrencourse Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Enrol now in this Safeguarding children Bundle course to excel! To become successful in your profession, you must have a specific set of Safeguarding children skills to succeed in today's competitive world. In this in-depth Safeguarding childrentraining course, you will develop the most in-demand Safeguarding children skills to kickstart your career, as well as upgrade your existing knowledge & skills. Safeguarding children Curriculum Course 01: Safeguarding and Child Protection Training Course 02: Child Care Diploma Level 3 Course 03: Nanny / Governess Course 04: Child Psychology and Mental Health Development Course 05: Childcare and Homeschooling Course 06: Child Health and Safety Course 07: Creating Children's Room Course 08: Safeguarding Children: Internet Safety Course 09: Child Neglect Awareness & Protection Course 10: Child Playwork Course 11: Child Language Disorder (CLD) Course 12: Child Counselling Course 13: How to Save Children from Abuse Course 14: Child Psychology & Development Course 15: Speech Therapy for Children Course 16: Cognitive Behavioural Therapy (CBT) Course 17: Understanding Autism Level 3 Course 18: EYFS Teaching Assistant Course 19: ADHD Awareness Course 20: Paediatric First Aid Level 3 Accreditation This Safeguarding children bundle courses are CPD accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certification Once you've successfully completed your Safeguarding children course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). CPD 200 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This course is ideal for all employees or anyone who genuinely wishes to learn more about Safeguarding children basics. Requirements No prior degree or experience is required to enrol in this course. Career path This Safeguarding children Course will help you to explore avariety of career paths in the related industry. Certificates Digital certificate Digital certificate - Included Hardcopy Certificate Hard copy certificate - Included Hardcopy Certificate (UK Delivery): For those who wish to have a physical token of their achievement, we offer a high-quality, printed certificate. This hardcopy certificate is also provided free of charge. However, please note that delivery fees apply. If your shipping address is within the United Kingdom, the delivery fee will be only £3.99. Hardcopy Certificate (International Delivery): For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10.
Nail Technician Diploma CPD Accredited Life is too short for dull nails! If nail art is one of your passions, it's time you give wings to your creativity. Learn the fundamentals of nail art and work your way towards a profitable nail technician career by taking this Nail Technician Diploma CPD Accredited course. This comprehensive training will give you the knowledge to work with many different clients and be creative with your work. These days, both men and women want their nails to be in perfect shape. Hence, the demand for nail salons is on the rise. A profession as a nail tech would be the most incredible way to take advantage of the circumstance. This Nail Technician Diploma CPD Accredited course will enhance your abilities to kickstart a nail tech career and earn money on the side. This Nail Technician Diploma CPD Accredited course will teach you the skills to maintain and decorate fingernails and toenails. The program will educate you on the anatomy of skin and nails and discuss the various nail disorders. Then, it will take you through the manicure and pedicure process and familiarise you with essential tools in nail care. Furthermore, you'll learn how to create a marble nail effect using water along with creating different nail art styles. The course will also look into the aspects of the acrylic nail application process. Finally, it will provide excellent guidance on starting a nail technician or salon business. Course Preview Learning Outcomes Learn how to clean, cut and shape nails Explore the concepts and techniques of nail art Be able to create different nail art styles Familiarise yourself with the various nail disorders Learn how to provide manicures, pedicures and different nail treatments to clients Know the tools in performing manicure and pedicure Get to know about the acrylic nail application process Be able to provide a client with the aftercare advice Learn how to start a nail salon business Who is the Course for? This Nail Technician Diploma CPD Accredited course is suitable for anyone interested in learning the process of pedicures, manicures, nail art and more. The skills and knowledge gained from the program will help professionals kick start a profitable nail technician career. Entry Requirement This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy, and ICT are required to attend this course. Why Choose Us? Affordable, well-structured and high-quality e-learning study materials Engaging tutorial videos, materials from the industry-leading experts Opportunity to study in a user-friendly, advanced online learning platform Efficient exam systems for the assessment and instant result UK & internationally recognised accredited qualification Access the course content on mobile, tablet, or desktop from anywhere, anytime Excellent career advancement opportunities 24/7 student support via email. Assessment At the end of the course, you will be required to sit for an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. Certificate of Achievement After completing this course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates & Transcripts can be obtained either in Hardcopy at £14.99 or in PDF format at £11.99. Career Path Nail Technician Diploma CPD Accredited Course provides useful skills to possess, and would be beneficial for the following professionals: Manicurist Pedicurists Nail Technician Beauty Salon Employee/Business Updated Version-Nail Technician Diploma CPD Accredited Nail Technician 101 00:43:00 General Anatomy 00:32:00 Skin Structure, Growth, And Nutrition 00:27:00 Anatomy Of Nail 00:44:00 Equipment For The Technician 00:35:00 Tools And Techniques 00:30:00 Basics Of Chemistry And Chemicals 00:27:00 Nail Product Chemistry 00:35:00 Manicure 00:43:00 Pedicure 00:46:00 Nail Diseases And Skin Problems 00:32:00 Artificial Nails 00:40:00 Nail Art 00:42:00 Safety Practices 00:28:00 Career Prospect And Business Preparations 00:31:00 Order Your Certificates and Transcripts Order Your Certificates and Transcripts 00:00:00 Old Version-Nail Technician Diploma CPD Accredited Introduction to Nail Technology 00:30:00 The Nail Salon Basics 00:30:00 The Anatomy of the Skin 00:15:00 The Anatomy of the Nail 00:15:00 Nail Diseases & Disorders 00:15:00 The Manicuring Process 00:30:00 Manicure Tools and Equipment 01:00:00 How to Do Nail Art 01:00:00 Create a Marble Nail Effect Using Water 00:30:00 Galaxy Nail Art 00:15:00 Ombre Nails 00:30:00 The Process of Performing a Pedicure 00:30:00 Scrub Pedicure 00:15:00 Hydration Pedicure 00:15:00 Aromatherapy Pedicure 00:30:00 Gel Manicures and Pedicures 01:00:00 Acrylic Nail/Tip Application Process 00:30:00 Acrylic Powders 00:15:00 Professional Nail Tips 00:15:00 Nail Care Products 00:30:00 Trouble shooting acrylic nails 00:15:00 Your Skills 00:30:00 Client Consultation and Aftercare 00:15:00 Infection Control and Hygiene 00:15:00 Health, Hygiene & Safety 01:00:00 Salon Safety 00:15:00 How to Create a Successful Nail Technician Business 00:45:00 Business Plan 00:30:00 Clients 01:00:00 Marketing 01:00:00 How to Start a Nail Salon Business 00:30:00 Nail Salon Professionalism 00:30:00 Ways to Increase Your Profit 00:30:00 Refer A Friend Refer A Friend 00:00:00 Mock Exam Mock Exam- Nail Technician Diploma CPD Accredited 00:20:00 Final Exam Final Exam- Nail Technician Diploma CPD Accredited 00:20:00
48-Hour Knowledge Knockdown! Prices Reduced Like Never Before! Are you looking to improve your current abilities or make a career move? Our unique Administration Coordinator course might help you get there! Expand your expertise with high-quality training - study the Administration Coordinator course and get an expertly designed, great-value training experience. Learn from industry professionals and quickly equip yourself with the specific knowledge and skills you need to excel in your chosen career through the Administration Coordinator online training course. The Administration Coordinator course is broken down into several in-depth modules to provide you with the most convenient and rich learning experience possible. Upon successful completion of the Administration Coordinator course, an instant e-certificate will be exhibited in your profile that you can order as proof of your skills and knowledge. Add these amazing new skills to your resume and boost your employability by simply enrolling in this course. This Administration Coordinator training can help you to accomplish your ambitions and prepare you for a meaningful career. So, join us today and gear up for excellence! Why Prefer Us? Opportunity to earn a certificate accredited by CPDQS. Get a free student ID card!(£10 postal charge will be applicable for international delivery) Innovative and Engaging Content. Free Assessments 24/7 Tutor Support. Take a step toward a brighter future! *** Course Curriculum *** Here is the curriculum breakdown of the Administration Coordinator course: >> Coordinator << Module 1: Introduction to Office Administration Module 2: Skills of an Effective Administrator Module 3: Business Etiquette Module 4: Business Telephone Skills Module 5: Mail Services and Shipping Module 6: Travel Arrangements Module 7: Organising Meeting and Conferences Module 8: Record Keeping and Filing Systems Module 9: Effective Planning and Scheduling Module 10: Invoicing/Petty Cash Module 11: Business Writing Skills Module 12: Time Management Module 13: Organisational Skills Module 14: Communication Skills Module 15: Negotiation Techniques Module 16: Conflict Management Assessment Process Once you have completed all the modules in the course, your skills and knowledge will be tested with an automated multiple-choice assessment. You will then receive instant results to let you know if you have successfully passed the Administration Coordinator course. hard copies for £39. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone interested in learning more about the topic is advised to take this Administration Coordinator course. This course is open to everybody. Requirements You will not need any prior background or expertise to enrol in this course. Career path After completing this course, you are to start your career or begin the next phase of your career. Certificates CPD Accredited Certificate Digital certificate - £10 CPD Accredited Certificate Hard copy certificate - £29 If you are an international student, then you have to pay an additional 10 GBP as an international delivery charge.
Overview: Become a vital part of the UK Healthcare system and ensure that your community can expect support and excellent customer service. This comprehensive Pharmacy Assistant course provides the full training needed to excel as a Pharmacy Assistant and provide support and stability for the team. The Pharmacy Assistant course delivers the ideal amounts of knowledge and skills needed for this essential role, with the ability to counsel, advise and dispense medicinal expertise. You can be expected to be taught essential Medical practises and prescription techniques, alongside tuition in common Pharmaceutical terminology, and the responsibilities for stock control and patient confidentiality. Kickstart a career as a Pharmacy Assistant in Healthcare by enrolling now. ** Completing this course does not imply that you are qualified to work as a Pharmacy Technician or Pharmacist. If you are seeking a course that fits The General Pharmaceutical Council's standards, please contact The General Pharmaceutical Council. ** Key Features of the Pharmacy Assistant Course: FREE Pharmacy Assistant CPD-accredited certificate Get a free student ID card with Pharmacy Assistant training (£10 applicable for international delivery) Lifetime access to the Pharmacy Assistant course materials The Pharmacy Assistant program comes with 24/7 tutor support Get instant access to this Pharmacy Assistant course Learn Pharmacy Assistant training from anywhere in the world The Pharmacy Assistant training is affordable and simple to understand The Pharmacy Assistant training is entirely online How will I get my Pharmacy Assistant certificate? You may have to take a quiz or a written test online during or after the Pharmacy Assistant course. After successfully completing the Pharmacy Assistant course, you will be eligible for the certificate. Who is this Pharmacy Assistant course for? There is no experience or previous qualifications required for enrolment in this Pharmacy Assistant. It is available to all students, of all academic backgrounds. Requirements Our Pharmacy Assistant is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This Pharmacy Assistant course has been designed to be fully compatible on tablets and smartphones so you can access your course on wifi, 3G or 4G. There is no time limit for completing this Pharmacy Assistant course, it can be studied in your own time at your own pace. Career path Having this Pharmacy Assistant qualification will increase the value of your CV and open you up to multiple sectors. Course Curriculum 2 sections • 11 lectures • 02:56:00 total length •Module 1: Introduction to Pharmacy Assistant and Pharmacy Technician: 00:14:00 •Module 2: Job Role of Pharmacy Technicians: 00:24:00 •Module 3: Pharmacy Assistant Patient Counselling Guide: 00:19:00 •Module 4: Communication in Pharmacy Settings: 00:15:00 •Module 5: The Pharmacy Team and Practices: 00:16:00 •Module 6: Prescription and Dispensing in Pharmacies: 00:19:00 •Module 7: Dispensing Methods, EPS, Minimising Dispensing Errors in Pharmacies: 00:18:00 •Module 8: Inventory Control and Management in Pharmacies: 00:19:00 •Module 9: Standard Operating Procedures (SOPs): 00:12:00 •Module 10: Health and Safety Risks Assessment and Pharmaceutical Terminology: 00:20:00 •Assignment - Pharmacy Assistant: 00:00:00
Duration 2 Days 12 CPD hours This course is intended for This course is a must-have for the Business Analyst, Business Systems Analyst, Systems Analyst, and Requirements Engineer. The Business Sponsor and the Project Manager who are actively involved with specifying requirements for their project will also benefit from this workshop. Overview Describe the planning, techniques, and partnerships that are vital to the success of requirements elicitationIdentify and differentiate between the different types of requirements that need to be elicitedDescribe the importance of documenting business objectives and project scope before eliciting requirementsUtilize a context diagram to scope the requirementsUtilize a process, techniques, and templates for stakeholder identification and analysisApply industry best practices to common issues with Stakeholders during requirements elicitationPlan and conduct a good InterviewIntroduce standards in process modelingPlan and develop a prototype to elicit requirements In this interactive 2-day course, you will learn how to enhance and refine your elicitation skills. Working in small groups, you will practice new techniques and discuss strategies that your organization should be using to better define stakeholder needs. Day 1 Unit 1: Course Introduction Unit 2: Fundamentals of Requirements Elicitation Unit 3: Understanding the Project Objectives and Scope Unit 4: Identifying and Analyzing Your Stakeholders Unit 5: Interviewing Techniques Day 2 Unit 6: Facilitation Techniques Unit 7: Process Modeling Unit 8: Prototyping Unit 9: Document Analysis, Interface analysis, and Reverse Engineering Unit 10: Course Summary Additional course details: Nexus Humans BA26 - Requirements Elicitation training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the BA26 - Requirements Elicitation course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.
Overview Become a qualified first aider and gain the practical skills to take action in the case of a first aid emergency, with the complete Paediatric First Aid. This 2 course bundle training program covers fundamental first aid procedures that every qualified first aider must know. It includes practical training on life-saving techniques for infants, children and adults, from CPR to stopping a person from choking. Our expert instructor will take you through common primary and secondary illnesses, as well as minor and major injuries, with step-by-step guidance on how to deal with each one professionally. Gain life-saving skills and take control in the event of a first aid emergency by enrolling in this accredited course today Why buy this Paediatric First Aid? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Paediatric First Aid you will be able to take the MCQ test that will assess your knowledge. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this course for? This Paediatric First Aid does not require you to have any prior qualifications or experience. You can just enrol and start learning. Prerequisites This Paediatric First Aid was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path As this course comes with multiple courses included as bonus, you will be able to pursue multiple occupations. This Paediatric First Aid is a great way for you to gain multiple skills from the comfort of your home. Course Curriculum Module 01: Introduction to Paediatric First Aid Introduction to Paediatric First Aid 00:18:00 Module 02: Assessment and Assistance Assessment and Assistance 00:22:00 Module 03: Loss of Responsiveness and CPR Loss of Responsiveness and CPR 00:20:00 Module 04: Paediatric First Aid for Common Illnesses, Injuries and Incidents Paediatric First Aid for Common Illnesses, Injuries and Incidents 00:38:00 Module 05: First Aid for Acute Medical Conditions First Aid for Acute Medical Conditions 00:22:00 Module 06: Call for an Emergency Call for an Emergency 00:24:00
The 'English Spelling, Punctuation, Grammar & Pronunciation Diploma' course is a comprehensive program aimed at improving participants' English language skills. It covers essential aspects such as spelling, punctuation, grammar, sentence structure, questions, and capitalization. Additionally, it focuses on pronunciation and offers insights into common mistakes along with strategies to enhance overall language proficiency. Learning Outcomes: Master the fundamentals of English grammar, punctuation, and sentence structure. Develop a strong understanding of proper question formation and capitalization rules. Enhance spelling skills and learn techniques to avoid common spelling errors. Improve pronunciation for clear and effective verbal communication. Identify and rectify common mistakes in written and spoken English. Apply learned grammar and punctuation rules to construct accurate and well-structured sentences. Gain confidence in written and verbal communication, presenting ideas with clarity and precision. Why buy this English Spelling, Punctuation, Grammar & Pronunciation Diploma? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards and CIQ after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Unlock career resources for CV improvement, interview readiness, and job success. Certification After studying the course materials of the English Spelling, Punctuation, Grammar & Pronunciation Diploma you will be able to take the MCQ test that will assess your knowledge. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this course for? This English Spelling, Punctuation, Grammar & Pronunciation Diploma does not require you to have any prior qualifications or experience. You can just enrol and start learning. Prerequisites This English Spelling, Punctuation, Grammar & Pronunciation Diploma was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path As this course comes with multiple courses included as bonus, you will be able to pursue multiple occupations. This English Spelling, Punctuation, Grammar & Pronunciation Diploma is a great way for you to gain multiple skills from the comfort of your home. Course Curriculum English Spelling, Punctuation, Grammar & Pronunciation Introduction to the Course 00:13:00 Basics of Grammar 00:16:00 The Basics of Sentence 00:11:00 Structure of Sentence 00:19:00 Questions 00:13:00 Punctuation and Capitalisation 00:24:00 Spelling 00:27:00 Common Mistakes and Ways to Improve 00:21:00
Duration 3 Days 18 CPD hours This course is intended for This course is intended for intermediate to advanced Business Analysts who are looking to improve their skills for eliciting, analyzing, documenting, validating, and communicating requirements. Overview Obtain a thorough understanding of the core responsibilities of the business analyst Understand the main professional associations and standards supporting business analysts in the industry Discuss and explore the components of each of the domains/knowledge areas that comprise the work of business analysis Recognize the importance of properly defining the business need prior to engaging in requirements activities Formulate a strong understanding of the concepts that comprise strategy analysis Obtain experience with identifying and analyzing stakeholders Decipher between project and product scope and successfully use models to communicate scope Thoroughly understand and identify the various requirements categories and be able to recognize requirements of various types Explore business rules analysis Understand the benefits of process modeling and the common modeling language of BPMN Discuss process models and how the techniques can capture details about the as-is/to-be environment Learn how to properly prepare and conduct interviews Explore the components of use cases Learn what it means to package requirements Obtain hands-on experience with a number of business analysis techniques and gain hands-on experience eliciting, defining, and writing requirements. This course provides students a clear understanding of all the facets of the business analysis role, including a thorough walkthrough of the various domain/knowledge areas that comprise the business analysis profession. Students are provided an opportunity to try their hand at several business analysis techniques to assist with improving their skills in stakeholder identification, scope definition, and analyzing, documenting, and modeling requirements. Introduction to Business Analysis What is business analysis Benefits and challenges of business analysis Project success factors A Closer Look at the Business Analyst Role Definition of a business analyst Responsibilities of a business analyst Importance of communication/collaboration BA role vs. PM role Project roles involved in requirements IIBA/PMI and the goals of a professional association Purpose for having a BA standard IIBA?s BABOK© Guide and PMI?s Practice Guide in Business Analysis Business analysis beyond project work Business analysis core concepts Business analysis perspectives IIBA and PMI certifications for business analysts Workshop: Choose Your Project Supporting the Project Portfolio (Enterprise Analysis) Define Strategy Analysis When to perform Strategy Analysis Components of Strategy Analysis Defining the business need Envisioning the Product and Project Defining business requirements The importance of stakeholders Stakeholder identification Tips for analyzing stakeholders Techniques for managing stakeholder lists Discussion: Who is involved in strategy analysis? Workshops: Define the Business Need, Write Business Requirements, and Identify Stakeholders Understanding and Defining Solution Scope Defining solution scope Techniques for defining solution scope Applying the brainstorming technique Project scope vs. Product scope Finding solution boundaries The Context Diagram Actors and key information Workshop: Draw a Context Diagram Understanding Requirements What is a requirement? Requirement types Business, Stakeholder, Solution, and Transition requirements Assumptions and constraints Business rules Taxonomy of business rules Decision tables How to write simple calculations Requirements vs. business rules Document requirements Workshop ? Document Requirements Elicitation and Process Modeling Why do we model processes? What is Business Process Management? Using a modeling notation ?As Is? vs. ?To Be? modeling Why use BPMN? Basic BPM notation Business Process Modeling ? A case study Business Process Realignment ?As Is? vs. ?To Be? activity diagrams Workshop: Create a Business Process Model Planning & Eliciting Requirements Interviewing ? what and why? Preparing for an effective interview Types of questions to ask Sequencing questions Active listening techniques Planning for elicitation Conducting the interview Establishing rapport Active Listening Feedback techniques Types of elicitation techniques Workshops: Planning for Elicitation and Conducting an Elicitation Session Use Case & User Story Analysis What is an Actor? Types of Actors How to ?find? Use Cases? Diagramming Use Cases Tips on naming Use Cases Explaining scenarios The use case template Components of a use case Scenario examples Best practices for writing Use Cases Scenarios and flows Alternate and exception flows Exercises: Drawing a Use Case Diagram, Writing the Main Success Scenario, and Writing Alternate and Exception Scenarios Analyzing & Documenting Requirements Requirements and Use Cases Non-Functional requirements User Interface Requirements UI Data Table Reporting requirements Data requirements Data accessibility requirements Characteristics of good requirements The business requirements document (BRD) BRD vs. Functional Requirements Specification Preparing the requirements package Requirements traceability Workshops: Develop a User Interface, Analyzing Requirements, and Tracing requirements Additional Resources Useful books and links on writing effective requirements