2454 Courses

Duration 5 Days 30 CPD hours This course is intended for The primary audience for this course is as follows: Cisco Unified Communications system channel partners and resellers who are responsible for deployment and application engineering for Cisco Unified Contact Center Express customers. System and technical support engineers. Day 1 and Day 2 support personnel. Customers deploying and maintaining Cisco Unified CCX Overview Upon completing this course, the learner will be able to meet these overall objectives: Review Cisco Unified CCX environment components Create prompt recording tools Create a helpdesk script Apply common sense principles for scripting and system management, such as: Prompt, document, and grammar management Using the default script Scripting for proper call termination and ending a script Abandon rates Exception handling Check Agent Availability before and after entering queue Using Java Methods for Holiday and Time of Day routing Setup access and use an external database Define and use skills Script for conditional routing Script for basic callback scenarios Setup and use enterprise data and session management Script for queuing and scheduled callback scenarios Building on the knowledge base and scripting experience learned in the UCCXD class, the student will explore advanced techniques in scripting and overall Cisco Unified CCX functionality. During this five day class the students will use advanced scripting to implement features that extend the functionality of Cisco Unified CCX using many of the tools that are already available in the premium version of the product. Students should expect to spend time using the script editor and other tools to create developer tools and enhanced scripts to provide for a more functional and user-friendly customer experience. Activities include creating prompt recording tools, applying common sense scripting principles, creating simple and complex ACD routing scripts, holiday routing, external database access, various callback scenarios such as non-queuing, queuing, and scheduled callbacks, defining and using enterprise data, passing data from one script to another using session management, and much more. Additionally, since this class focuses on complex scripting concepts, it requires the student to learn more about fundamental scripting requirements such as data manipulation and formatting, using variables and array variables, and using Java programming methods. Course Introduction Learner Prerequisite Skills and Knowledge Course Goal Course Objectives Course Flow General Administration Lab Diagram Please Introduce Yourself Lesson 1: Cisco Unified CCX Overview Components of the Cisco Unified CCX Environment Gateways Routers Cisco Unified Communications Manager Cisco Unified CCX Script Editor Cisco Finesse Cisco Unified Intelligence Center Cisco Unified CCX Agent External Servers Cisco Unified CCX System Cluster Components Engine Database Server Call Flow Terms The Call Flow The Debug Process Reactive Non-Reactive Lesson 2: Prompt Recording Utilities Prompt Recorder Emergency Message Recorder Lesson 3: Basic ACD Routing Review Script Steps used in a Simple ACD Routing Script Resource Group Routing Defining the Contact Service Queue Create a Simple ACD routing script Lesson 4: Common Scripting Concepts Prompt Management Using the Default Script Terminating a Call and Ending a Script Abandon Rates Exception Handling Script Interruptions Check Agent Availability before and after entering queue Using Java Methods for Holiday and Time of Day routing Lesson 5: Accessing an External Database Database architecture and supported databases Setting up the Database Subsystem Using Database script steps Lesson 6: Skills Based Routing Appling skills to agents Defining the Contact Service Queue Specifying the CSQ in the Script Lesson 7: Advanced ACD Routing Overflow Routing When to Overflow How to get the Data Needed for Making Decisions Describe Methods of Overflowing Lesson 8: Basic ACD Callback Options Setup the Email Subsystem Script for Email Notification Script for Leaving a Recorded Message Script for Callback when Queue Times have Decreased Lesson 9: Enterprise Data and Session Management Define Enterprise Data in Cisco Finesse Define a Call Variable Layout in Cisco Finesse Define ECC Variables in the script editor Set Enterprise Data in the script Define Session Management Setup Session Management Use Session Management to Pass Variable Information Between Scripts Lesson 10: Advanced ACD Callback Options Leave Queued Message with an Option for Callback Scheduled Callback

Boost Your Career with Apex Learning and Get Noticed By Recruiters in this Hiring Season! Save Up To £4,169 and get Hard Copy + PDF Certificates + Transcript + Student ID Card worth £160 as a Gift - Enrol Now Name any organisation from any industry. Whichever organisation comes to your mind, it will definitely have a Security Guard. From amusement parks to banks, every entity needs at least one security guard. The need for a Security Guard is universal. With that, the demand for Security Guards is constantly rising. Security Guards not only earn a good amount of salary (£20,000 to £ 70,000) but also make people feel safe. This brings a sense of contentment. Moreover, this job is usually a shift work. This means a Security Guard has the luxury of a flexible schedule. Through this job, you will come across many individuals, which will help broaden and strengthen your network. Sign up for this bundle now and find out all the other benefits! This bundle consists of 11 in-demand courses: Course 01: Security Guard Course Level 3 Course 02: Close Protection Course 03: Criminal Law and Criminology Course 04: English Law and Legal System Level 3 Course 05: Emotional Intelligence and Human Behaviour Course 06: GDPR Data Protection Level 5 Course 07: Workplace Confidentiality Course 08: Cyber Security Incident Handling and Incident Response Course 09: Functional Skills - Fitness Course 10: Decision Making and Critical Thinking Course 11: Online Workplace First Aid Level 3 Course From this course, you will uncover all the information and skills required to be an ideal Security Guard, including- Discover career prospect Get hands-on general patrol tactics and techniques Acquire knowledge about public relations and traffic control Get a detailed introduction to human behaviour and basic psychological process Discover evolutionary perspective of human behaviour and self-leadership Familiarise with emotional intelligence and Neuro-Linguistic Programming (NLP) What You Get Out Of Studying With Apex Learning? Lifetime access Full tutor support available from Monday to Friday Free up your time - don't waste time and money travelling for classes Curriculum Course 01: Security Guard Course Level 3 Module 01: Definition and Importance of Security Module 02: Career Prospect in the UK Module 03: Security Risk Analysis and Risk Reduction Module 04: Physical and Information Security Protection Module 05: Response to Immediate Crisis Module 06: The Use of Technology for Managing Security Module 07: General Patrol Tactics and Techniques Module 08: Public Relations and Traffic Control Module 09: Violence in the Workplace Module 10: Laws and Regulations How will I get my Certificate? After successfully completing the course you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (Previously it was £6*11 = £66) Hard Copy Certificate: Free (For The Title Course: Previously it was £10) CPD 110 CPD hours / points Accredited by CPD Quality Standards Who is this course for? There is no experience or previous qualifications required for enrolment on this training. It is available to all students, of all academic backgrounds. Requirements This course is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible on tablets and smartphones so you can access your course on wifi, 3G or 4G. Career path Having these various CPD certificate will increase the value in your CV and open you up to multiple sectors. Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included You will get the Hard Copy certificate for the title course (Security Guard Course Level 3) absolutely Free! Other Hard Copy certificates are available for £10 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.

You will not only learn a few lines of code in this course but will also understand the principles of programming. Learn the fundamentals of JavaScript with the latest JavaScript versions (ES6/ES7/ES8/ES9/ES10/ESNext) and you will be well on your way to being a Grandmaster programmer in any language.

Learn about the jQuery library from scratch and stretch your journey from a beginner-level to advanced-level professional with a step-by-step and comprehensive course. A basic understanding of the JavaScript Document Object Model and CSS is suggested as a prerequisite to this course.

This is NOT a Programming course, the Goal is to understand the theory behind the creation of games. You will learn about many different aspects of Game Design and how they work, such as: What a Game is (Goal, Interaction, Obstacles, and Rules) Types of Games (Digital, Analog, and Gamification) Game Loops Game Arcs Game Roles Game Industry (Publishers, Game Studios and Indie Game Studios) Game Purposes Layers of a Digital Game Tutorials (Explicit, Implicit) Licensing (Royalty free, Creative Commons) Game Design Document (+ Template) Crowdfunding Publishing Games (Google Play, App Store, Steam and Itch io) By the end of some classes, I'll challenge you to do some exercises, to help you learn better. They are not mandatory, but they can make you become a better game designer. You will also answer some Quizzes, to help you memorize what you learnt even more. You'll also be able to download the presentation used in this course. This course will help you create a bionic eye, after your know how games are made, playing them will never be the same again. What you'll learn Understand what makes a game be a game Get to know in which area the student fits better Know the differences between the different types of Game Producers Know the different Games Purposes Learn how to adjust and choose the best tutorial for each Target Audience Find free assets to use in their games, even commercially Fill a basic Game Design Document for their own games Choose the best Store to publish games, according to the team's goal Requirements There are absolutely no prerequisites to take this course. Who is the target audience? People who want to learn about the Game Industry People who want to understand Game Theory Anyone who plans to work with Games in any area Humans that want to create a Bionic eye and play games as a Game Designer Teams who want to learn how to earn money by making games Game Structure Introduction 00:01:00 What Is A Game 00:06:00 Game Types 00:06:00 Game Loops 00:06:00 Game Arcs 00:04:00 Game Indutry Game Roles - Part 1 00:07:00 Game Roles - Part 2 00:07:00 Game Industry 00:06:00 Game Purposes 00:04:00 Game Layers Game Layers 00:06:00 Tutorials 00:06:00 Licensing 00:06:00 Development Game Design Document and Game Design Canvas 00:06:00 Crowdfunding 00:05:00 Publishing 00:04:00 Top 10 Game Designer Mistakes 00:06:00 Thank You And Congratulations 00:01:00 Resources Resources - Welcome To Game Design - Introduction to Game Design Theory 00:00:00 Course Certification

This course is the ultimate resource for developers of all levels looking to master Express Framework, SQL, and the powerful combination of Passport.js and Auth0. Whether you are starting out with web development or working in the field for years, this course will provide you with the skills and knowledge you need in order to build robust, dynamic web applications.

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With 24/7 tutor support, you'll never feel alone in your journey, whether you're a seasoned professional or a beginner. Don't let this opportunity pass you by. Enrol in Statistics for Data Science & Machine Learning Level 7 Advanced Diploma today and take the first step towards achieving your goals and dreams. Why buy this Advanced Diploma? Free CPD Accredited Certificate upon completion of Statistics for Data Science & Machine Learning Level 7 Advanced Diploma Get a free student ID card with Statistics for this Course. Lifetime access to the course materials Get instant access to this course Learn Statistics for Data Science & Machine Learning Level 7 Advanced Diploma from anywhere in the world 24/7 tutor support with the Statistics for Data Science & Machine Learning Level 7 Advanced Diploma course. Start your learning journey straightaway with our Statistics for Data Science & Machine Learning Level 7 Advanced Diploma Training! Statistics for Data Science & Machine Learning Level 7 Advanced Diploma premium bundle consists of 20 precisely chosen courses on a wide range of topics essential for anyone looking to excel in this field. Each segment of Statistics for Data Science & Machine Learning Level 7 Advanced Diploma is meticulously designed to maximise learning and engagement, blending interactive content and audio-visual modules for a truly immersive experience. Certification You have to complete the assignment given at the end of the Statistics for Data Science & Machine Learning Level 7 Advanced Diploma course. After passing the Statistics for Data Science & Machine Learning Level 7 Advanced Diploma exam You will be entitled to claim a PDF & Hardcopy certificate accredited by CPD Quality standards completely free. CPD 200 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This course is ideal for: Students seeking mastery in this field Professionals seeking to enhance their skills Anyone who is passionate about this topic Requirements This Statistics for Data Science & Machine Learning Level 7 Advanced Diploma doesn't require prior experience and is suitable for diverse learners. Career path This Statistics for Data Science & Machine Learning Level 7 Advanced Diploma bundle will allow you to kickstart or take your career in the related sector to the next stage. Certificates CPD Accredited Digital certificate Digital certificate - Included CPD Accredited Hard copy certificate Hard copy certificate - Included If you are an international student, then you have to pay an additional 10 GBP for each certificate as an international delivery charge.

For pupils aged 9 - 16 | Delivered in UK Schools by Real World App and Games Developers Our micro:bit Workshop teaches your class about the micro:bit, making some apps and games with them during the workshop (we bring our own micro:bits too if your school doesn't yet have any!). We’ll introduce them to MakeCode, the coding language that the micro:bit uses, and teach them the fundamentals of coding before we work on some really fun projects! For older students, we can even use Python with the micro:bit!

Our telephone training takes place in your normal working situation, using the actual telephones and software, and the programming software clients that trainees will use when fully trained. Our trainers will travel anywhere in the world to train you face to face, or if you prefer, we can offer our whole training catalogue remotely using Teams or Zoom. On-site and live remote telecoms training sessions have a general reputation as most effective for trainees to continue to efficiently carry out their telecoms usage, programming and own in-house training of future new employees. On-site training involves employees training at their place of work while they are doing their actual job, or in pre-organised classroom training sessions, based around hands-on interaction, trainer Q&A and all carried out using your own site telephone system. Our telephone trainers also offer consultations on your new or current telephone systems: looking into how you currently use your system, making suggestions on how programming could be tweaked and changed to improve your current usage, how to improve on call handling methods, and informing you of additional products which may be available on your system that you may not be aware of. This could help improve the level of communication across your company and interactions with your customers. We believe telephone handset and voicemail training sessions are essential to the smooth and efficient running of your company, making sure your staff are aware of all the features and benefits that the telephone handsets can offer, and ensuring calls are dealt with quickly and effectively. System administration training is available to teach new administrators how to manage and control a variety of system features. This type of training is especially important when new administrators have little or no previous telecom knowledge or experience, but it is equally important at all levels to ensure the new system is utilised to its maximum capability. Administration days or Call Centre Software training days take one full day to complete. Full Day Example: 9:30 - 16:00 Day Structure  09:30 - 10:45 Handset & VM session for up to 8 people 10:45 - 12:00 Handset & VM session for up to 8 people 12:00 - 12:45 Lunch  12:45 - 14:00 Handset & VM session for up to 8 people 14:00 - 15:15 Handset & VM session for up to 8 people 15:15 - 16:30 Handset & VM session for up to 8 people Half Day Example: 9:30 - 13:00 Switchboard training takes half a day (3-4 hours for up to 3 people). If you want to train more than 3 people, you may need to extend the day to a full day, to ensure everyone gets to have hands-on training on the switchboard. Super Users and Train the Trainer Sessions Super User sessions can also be organised to show advanced system features in order to provide an ongoing training service to their colleagues, once the trainers have left the site.

Duration 4 Days 24 CPD hours This course is intended for This is an intermediate-level programming course, designed for experienced .Net developers who wish to get up and running on developing well defended software applications. Real world programming experience with .Net is required. Overview Students who attend Attacking and Securing .Net Web Applications will leave the course armed with the skills required to recognize actual and potential software vulnerabilities and implement defenses for those vulnerabilities. This course begins by developing the skills required to fingerprint a web application and then scan it for vulnerabilities and bugs. Practical labs using current tools and techniques provide students with the experience needed to begin testing their own applications. Students also gain a deeper understanding of how attackers probe applications to understand the runtime environment as well as find potential weaknesses. This course the introduces developers to the most common security vulnerabilities faced by web applications today. Each vulnerability is examined from a .Net perspective through a process of describing the threat and attack mechanisms, recognizing associated vulnerabilities, and, finally, designing, implementing effective defenses. Practical labs reinforce these concepts with real vulnerabilities and attacks. Students are then challenged to design and implement the layered defenses they will need in defending their own applications. There is an emphasis on the underlying vulnerability patterns since the technologies, use cases, and methods of attack as constantly changing. The patterns remain the same through all the change and flux. This 'skills-centric' course is about 50% hands-on lab and 50% lecture, designed to train attendees in secure web application development, coding and design, coupling the most current, effective techniques with the soundest industry practices. Our instructors and mentors are highly experienced practitioners who bring years of current 'on-the-job' experience into every classroom. This lab-intensive course provides hands-on .Net security training that offers a unique look at .Net application security. Beginning with penetration testing and hunting for bugs in .Net web applications, you thoroughly examine best practices for defensively coding web applications, covering all the OWASP Top Ten as well as several additional prominent vulnerabilities. You will repeatedly attack and then defend various assets associated with fully functional web applications and services, driving home the mechanics of how to secure .Net web applications in the most practical of terms. Bug Hunting Foundation Why Hunt Bugs? Safe and Appropriate Bug Hunting/Hacking Scanning Web Applications Scanning Applications Overview Moving Forward from Hunting Bugs Removing Bugs Foundation for Securing Applications Principles of Information Security Bug Stomping 101 Unvalidated Data Injection Broken Authentication Sensitive Data Exposure XML External Entities (XXE) Broken Access Control Bug Stomping 102 Security Misconfiguration Cross Site Scripting (XSS) Deserialization/Vulnerable Components Insufficient Logging and Monitoring Spoofing, CSRF, and Redirects Moving Forward with Application Security Applications: What Next? .NET Issues and Best Practices Making Application Security Real Time Permitting Topics Cryptography Overview .NET Cryptographic Services