22002 Courses

This training program is designed to support individuals interested in becoming Call Center Agents and introduces the skills that will make anyone stand out from the crowd. In this course, you will have a better understanding of the ways to listen, be heard, and manage relationships with sales prospects successfully. Discover a range of topics explaining telephone etiquette, essential tools and techniques to build rapport with customers, types of questions required to ask, setting goals, key steps that enable to avoid critical mistake while speaking. In addition, you will master to communicate effectively with the customers, learn suitable ways of greetings, transferring calls and closing a conversation. In just 5 hours 40 Minutes you will: Develop the right attitude required to become an excellent Call Center Agent Become a skilled communicator and manage difficult or hostile customers Meet the needs of your customers and overcome the obstacles to your succeed Have a better understanding of the value of call center based customer service Excel in career direction as a Call Center Agent/Call Center Representative Why choose this course Earn an e-certificate upon successful completion. Accessible, informative modules taught by expert instructors Study in your own time, at your own pace, through your computer tablet or mobile device Benefit from instant feedback through mock exams and multiple-choice assessments Get 24/7 help or advice from our email and live chat teams Full Tutor Support on Weekdays Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Mock exams Multiple-choice assessment Certification After the successful completion of the final assessment, you will receive a CPD-accredited certificate of achievement. The PDF certificate is for £9.99, and it will be sent to you immediately after through e-mail. You can get the hard copy for £15.99, which will reach your doorsteps by post. Who is this course for? Level 1 Certificate in Call Center Training is suitable for anyone who want to gain extensive knowledge, potential experience and professional skills in the related field. This course is designed by industry experts so you don't have to worry about the quality. Most importantly, this course does not require any experience or qualification to get enrolled. You will learn everything that is required from this course directly. This is a great opportunity for all student from any academic backgrounds to learn more on this subject. This qualification is ideal for: Customer Service Agents Managers Assistant Managers Call Center Executives Customer Service Representatives Customer Support Associates Freshers Course Content Call Center Training Module One - Getting Started 00:15:00 Module Two - The Basics (I) 00:30:00 Module Three - The Basics (II) 00:15:00 Module Four - Phone Etiquette 01:00:00 Module Five - Tools 01:00:00 Module Six - Speaking Like a Star 00:30:00 Module Seven - Types of Questions 00:15:00 Module Eight - Bench marking 00:20:00 Module Nine - Goal Setting 00:30:00 Module Ten - Key Steps 00:20:00 Module Eleven - Closing 00:30:00 Module Twelve - Wrapping Up 00:15:00 Call Centre & Customer Service Training Course- Activities 00:00:00 Order your Certificates & Transcripts Order your Certificates & Transcripts 00:00:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

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From Curiosity to Clarity: An exciting introduction to NLP Ready to dive into the world of Neuro-Linguistic Programming (NLP)? Join us for an engaging event where you'll discover the power of NLP techniques in communication, personal development, and more. Whether you're a seasoned pro or just curious, this is the perfect opportunity to explore the wonders of NLP.

Course Overview Biomedical science is one of the very important and rich branches of life science. If you want to establish your career in genetics or biochemistry, biomedical science is one of the fundamentals you must know. Learn the basics of biomedical science from this Biomedical Science level 2 course. In this Biomedical Science level 2 course, you will learn about the basic principles and the application of biomedical science. You will be familiarized with various techniques of microbiology, cell biology, genetics and biochemistry. This course will teach you the principles of enzyme discovery, toxicology and synthetic biology. You will be familiarized with Global Health challenges.  The easily understandable and bite-sized lessons will help you to grasp the complicated and difficult lessons easily and enhance your knowledge about biomedical science. This Biomedical Science level 2 course is perfect for those who want to learn and revise their knowledge of biomedical science. Learning Outcomes Learn the fundamentals and principles of Biomedical science Understand the relationship between genetics and biochemistry Learn the principles of microbiology Familiarize with the rules and fundamentals of cell biology Learn how important enzyme Discovery is in biomedical science Know about the importance of toxicology Learn the effect of fine chemicals in the pharmaceutical industry Familiarize with the concepts and basics of synthetic biology Learn about Global Health challenges and how to face them Who is this course for? This comprehensive Biomedical Science level 2 is ideal for those who want to understand the risks of workplace and take necessary safety measures. You will get a clear idea about risk assessment and management from this course. Entry Requirement This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Certification After you have successfully completed the course, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hardcopy at the cost of £39 or in PDF format at the cost of £24. PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry-leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path Biomedical Science level 2 is a useful qualification to possess and would be beneficial for any related profession or industry such as: Analytical Chemists Biotechnologists Lab Technicians Biomedical Researchers Scientists Clinical Scientists Environmental Engineers Forensic Science Technicians Medicinal Chemists Medical Writers Microbiologists Research Scientists Module 01: Introduction to Biomedical Science Introduction to Biomedical Science 00:30:00 Module 02: Genetics and Biochemistry Genetics and Biochemistry 00:19:00 Module 03: Microbiology and Cell Biology Microbiology and Cell Biology 00:26:00 Module 04: Biochemical Engineering and Enzyme Discovery Biochemical Engineering and Enzyme Discovery 00:19:00 Module 05:Toxicology, Pharmaceuticals and Fine Chemicals Toxicology, Pharmaceuticals and Fine Chemicals 00:17:00 Module 06: Systems and Synthetic Biology Systems and Synthetic Biology 00:16:00 Module 07: Global Health Challenges Global Health Challenges 00:12:00 Order Your Certificates and Transcripts Order Your Certificates and Transcripts 00:00:00

Do you have a desire to meet new people and form beneficial business relationships? If yes, then enrol now and benefit from this course. Description: If you are in business you require every one of the customers you can get, am I right? If you want to do your best in your professional career then you have to meet and connect with the right people, am I right? You know very well that networking can enable you to do various things, that is why you're taking a look at this outline. This course will provide you with an overview, of a networking procedure. It will also introduce you to some excellent tips and techniques that will help you gain more clients make more money and progress further in your professional career. Who is this course for? Technical or professional - who do not feel entirely comfortable in networking situations. Network marketers with frequent customer contact who require better aptitudes to use potential business openings without selling. Managers with new duties around customer confronting activities who lack confidence. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at the cost of £39 or in PDF format at the cost of £24. PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognised accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career path: Advanced Business Networking Course is a useful qualification to possess, and would be beneficial for the following professionals: Secretary. Receptionist. Office Administrator. Personal Assistant. Office supervisor. Team leader. Office Manager. Advanced Business Networking Course Introduction To Business Networking 00:15:00 How To Run A Successful Multilevel Marketing Business 01:00:00 Tips For Network Marketing Success 01:00:00 Benefits Of Outsourcing 01:00:00 Advantages Of Outsourcing Your Prospecting Efforts In MLM 01:00:00 Process Of Online Outsourcing Work 00:30:00 Outsourcing Tips For Network Marketers 01:00:00 Upgrade Your MLM Campaign With Outsourcing 00:30:00 Where Do Marketers Outsource Their Jobs? 01:00:00 Way To Start With Outsourcing A Job 00:30:00 Way To Pay Your Hired Staff When You Outsource 00:30:00 Building A Team Through Outsourcing Business 01:00:00 How To Make The Most Of Your Outsourcing 01:00:00 About Getting Revisions For Your Outsourced Work 00:30:00 What You Must Never Outsource 00:30:00 Important Tips For Outsourcing 00:30:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Course Overview People are always looking for a way to escape their busy lives for a while. For this reason, the leisure and tourism industry is never out of customers. The Tourism, Travel & Leisure Management course is designed to help you become a part of this promising industry. It will teach you the key skills to ensure a successful career here. The Tourism, Travel & Leisure Management course is divided into easy to follow bite-sized modules to help you grasp all the topics clearly. From this course, you will understand the fundamentals of leisure management. The course will teach you how to direct tours and manage hotels. In addition, the instructor will provide you with effective marketing strategies for the tourism and leisure industry. Within a few steps, you will become competent in this area. The Tourism, Travel & Leisure Management course is the ultimate training guide for aspiring professionals. Enroll in the course and build a brilliant career in the leisure industry. Learning Outcomes Familiarize yourself with the core components of leisure management Understand the techniques and strategies of managing and maintaining a leisure facility Grasp the essential skills for conducting tours Build the knowledge and skills to manage hotel and lodgings Learn practical marketing skills for leisure and recreation Get quality training on human resource management in the leisure industry Who is this course for? The Tourism, Travel & Leisure Management course will be highly beneficial for aspiring professionals in the tourism and leisure industry. Entry Requirement This course is available to all learners of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. A good understanding of the English language, numeracy and ICT are required to attend this course. Certification After you have successfully completed the course, you will be able to obtain an Accredited Certificate of Achievement. You can, however, also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hardcopy at the cost of £39 or in PDF format at the cost of £24. PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry-leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path  The Tourism, Travel & Leisure Management course is a useful qualification to possess and would be beneficial for any related profession or industry such as: Travel agent Tour guide Holiday representative Accommodation booker Concierge manager Information clerk Recreation worker Module 01: Introduction to Leisure Management Introduction to Leisure Management 00:22:00 Module 02: Managing and Maintaining a Leisure Facility Managing and Maintaining a Leisure Facility 00:25:00 Module 03: Travel, Tourism and Leisure Travel, Tourism and Leisure 00:26:00 Module 04: Managing Hotel and Lodging Managing Hotel and Lodging 00:27:00 Module 05: Planning for Leisure Services Planning for Leisure Services 00:20:00 Module 06: Leadership in Leisure Industry Leadership in Leisure Industry 00:18:00 Module 07: Human Resource Management in Leisure Industry Human Resource Management in Leisure Industry 00:15:00 Module 08: Marketing of Leisure and Recreation Marketing of Leisure and Recreation 00:31:00 Module 09: Health, Safety and Welfare Health, Safety and Welfare 00:13:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Are you feeling pain or someone you know is suffering from body pains? Do you have a low tolerance for pain or someone you know has but needs their body pain to be treated? If yes, this course will help you to manage natural pains and acupuncture as a solution to relieve pain! Description: The classic Chinese explanation of acupuncture is that the channels of energy run in even patterns through the body and across its surface. These energy channels, named meridians, are like rivers flowing through the body to irrigate and nutrify the tissues. A blockage in the movement of these energy rivers is like a dike that backs up in others. Remember that comparatively few complications from the utilization of acupuncture have been reported, in light of the millions of individuals treated yearly and the number of acupuncture needles utilized. However, complications have ensued from inadequate sterilization of needles and from unsuitable delivery of treatments can also be possible. If not delivered properly, acupuncture may cause serious adverse effects, including infections and punctured organs, so make sure to do your research when selecting a practitioner and learn more about it in this course! Who is the course for? Professionals who work offering pain relief like massage and acupuncture. People who have an interest in managing pain through acupuncture. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment:  At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: Certificate in Acupuncture is a useful qualification to possess, and would be beneficial for the following careers: Acupuncturist Massage Therapist Pain Management Physicians. Certificate in Acupuncture What Is Acupuncture 00:15:00 How Acupuncture Can Decrease Neck, Shoulder And Back Pain 00:15:00 Avoid Anxiety And Depression As Treated With Acupuncture 00:30:00 Proper Sleep Issues With Acupuncture 00:30:00 Helping Heal Arthritis With Acupuncture 00:15:00 Healing Addictions With Acupuncture 00:15:00 Muscle Pain Can Be Treated With Acupuncture 00:15:00 How Acupuncture Help To Weight Loss And Controlling Obesity 00:30:00 Chronic Fatigue Syndrome And Fibromyalgia Treatment With Acupuncture 00:30:00 Acupuncture Techniques 00:45:00 What you Need To Know To Find a Reputable Practitioner 00:15:00 Conclusion 00:15:00 Mock Exam Mock Exam- Certificate in Acupuncture 00:20:00 Final Exam Final Exam- Certificate in Acupuncture 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

[vc_row][vc_column][vc_column_text] Description: Is your life in need of direction and purpose? Goal setting is immensely important as it helps us to create and visualise our desired destination in life. Imagine life without goals - what will drive you into working and improving yourself? A life without motivation will leave anyone feeling lost and uninspired. Goals encourage you to do well as you look forward to a promising future. This Personal Development Course: Goal Setting is designed to help you to set realistic life goals through expert strategies that actually work. This online course will also help you discover new and innovative ways to achieve your goals and understand how to prioritise goals by level of importance. Throughout this course, you will learn practical exercises that will provide you with all the essential tools you need to start making positive changes to your life. You will also develop communication skills and learn the importance of time management in setting short-term and long-term goals. Who is the course for? People who want to set specific, effective, and attainable goals and want to have a good understanding of the goal setting methods. Anyone who wants to become a goal-oriented person and who looks to get more out of life, more joy, more happiness and achievable dreams. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be ages 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment:  At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognised accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: This course will be useful and would be beneficial for every kind of occupations and careers like: General Managers Management Directors Top Executives And other Employees. [/vc_column_text][/vc_column][/vc_row] Module 01 Understanding Goal Setting Theory 00:30:00 Motivation and Goal Setting 00:30:00 Importance of Goal Setting 00:30:00 Setting Goals and Objectives 00:30:00 Goal Setting Techniques 01:00:00 Goal Setting Strategy 01:00:00 Tips on Goal Setting 01:00:00 Module 02 Self-Understanding 00:15:00 Laying the Foundation 00:15:00 What's In Your Bucket? 00:15:00 Getting Down to Business 00:30:00 Getting Started Today 00:30:00 Dealing with Setbacks 00:15:00 Mock Exam Mock Exam- Personal Development Course: Goal Setting 00:20:00 Final Exam Final Exam- Personal Development Course: Goal Setting 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00