2643 Courses

24-Hour Knowledge Knockdown! Prices Reduced Like Never Before Customers are the true kings of the modern business world. They are the rulers, the controllers of the entire market. That's why a company's progress depends on how it handles its customer service and public relations. An astounding 80% of the total businesses in the UK now see customer service as the main arena where they compete. That's where this bundle comes in, offering top-notch service and helping you exceed customer expectations while making your business stand out from the crowd. From the fundamentals of Customer Relationship Management and Public Relations strategies to the nuances of Phone-based Customer Service and KYC protocols, this bundle offers a deep insight into Customer Service Excellence. It also includes specialised training in Hospitality, Service Helpdesk, and Technical support, along with personal development courses like Assertiveness, Conflict resolution, and Effective Communication Skills. Courses Included In this CRM Training Are: Course 01: Customer Relationship Management Course 02: PR: Public Relation Course 03: Phone-Based Customer Service Course 04: Know Your Customer (KYC) Course 05: Customer Service - Representative Course 06: Customer Service & Environment Course 07: Patient Customer Service Training Course 08: Customer Service Fraud Officer Course 09: Service Helpdesk & Technical Support Course 10: Call Centre Training Course 11: Level 2 Certificate in Understanding Excellence in Customer Service for Hospitality Course 12: Assertiveness and Self Confidence Development Course 13: Win Customers Efficiently: Customer Service Diploma Course 14: Hotel Management with Hotel Receptionist and Hospitality Management Course 15: Professional Waiter Diploma Course 16: Receptionist Skills Course 17: Conflict Resolution Course 18: Decision-Making and Critical Thinking Training Course 19: Developing Interpersonal Skills Course Course 20: Effective Communication Skills Grab this amazing opportunity to gain a competitive edge in the customer service and PR sectors. Whether you're seeking to start a new career or enhance your current position, these skills are indispensable across various industries. Enrol now and take the first step towards building a better relationship with your customers by becoming a customer service and PR expert! Learning Outcomes of the CRM, PR & Phone-Based Customer Service Bundle: Master CRM strategies to enhance customer loyalty and retention. Develop effective PR skills for managing public perception and communication. Deliver exceptional phone-based customer service across industries. Understand and implement KYC procedures for customer verification. Enhance customer service skills specifically tailored for hospitality management. Improve interpersonal, decision-making, and critical thinking skills. Why Choose Our CRM, PR & Phone-Based Customer Service Bundle? Get a Free QLS Endorsed Certificate upon completion of the CRM bundle Get a Free Student ID Card with CRM Training The CRM course is Affordable and Simple to understand Lifetime Access to the CRM course materials The CRM course comes with 24/7 Tutor Support Start your learning journey straight away! Course Curriculum Course 01: Diploma in Customer Relationship Management at QLS Level 4 Module 01: Introduction to Customer Relationship Management (CRM) Module 02: CRM Fundamentals Module 03: CRM Strategies Module 04: Data Analysis in CRM Module 05: CRM Databases Module 06: Deepening Customer Relationship Module 07: Handling Customer Complaints Module 08: Future of CRM Course 02: PR: Public Relation Module 01: Introduction to Public Relations Module 02: Concepts of Public Relations Module 03: Management and Organisation of Public Relations Module 04: Public Relations Tactics and Research Module 05: Major Fields of Public Relations Practice Part I Module 06: Major Fields of Public Relations Practice Part II Module 07: Social Media and PR Module 08: Public Speaking Module 09: Power of Storytelling Module 10: Becoming an Influencer Module 11: Importance of Body Language Module 12: Implementing CSR Module 13: Performance Evaluation and Performance Reporting Module 14: Cross-Cultural Awareness Module 15: Cross-Cultural Communication Module 16: Corporate Cross-Cultural Awareness Module 17: Cultural Values Module 18: Working with and Managing a Culturally Diverse Team Module 19: Defamation Module 20: Crisis management Module 21: Media Regulatory Bodies Module 22: Ethics: Professionalism in Public Relations Module 23: Decision Making with Critical Thinking Course 03: Phone-Based Customer Service Module 01: Introduction to Customer Service Module 02: What's Different about Good Customer Service? Module 03: Customer Relationship Management Module 04: Customer Service Communication Strategies Module 05: Aspects of Phone Etiquette Module 06: Building Rapport Over the Phone Module 07: Inbound and Outbound Calls Module 08: Active Listening and Managing Tough Callers Module 09: Managing Interoffice Calls and Voicemail Module 10: Problem Solving over the Phone Module 11: Intra Organisation Dealings Module 12: Measuring Customer Service =========>>>>> And 17 More Courses <<<<<========= How will I get my Certificate? After successfully completing the course, you will be able to order your Certificates as proof of your achievement. PDF Certificate: Free (Previously it was £12.99*20 = £260) CPD Hard Copy Certificate: Free (For The Title Course: Previously it was £29.99) QLS Endorsed Hard Copy Certificate: Free (For The Title Course: Previously it was £99) CPD 310 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone interested in learning more about the topic is advised to take this bundle. This bundle is ideal for: Customer service reps PR professionals Hospitality staff Call centre agents Anyone in service Requirements You will not need any prior background or expertise to enrol in this CRM bundle. Career path After completing this bundle, you are to start your career or begin the next phase of your career. Customer Relationship Manager - £30,000 to £50,000 Public Relations Officer - £25,000 to £40,000 Call Centre Manager - £28,000 to £45,000 Patient Service Specialist - £20,000 to £35,000 Hotel Receptionist/Manager - £18,000 to £30,000 Customer Service Trainer - £25,000 to £40,000 Certificates CPD Accredited Digital Certificate Digital certificate - Included Upon passing the Course, you need to order a Digital Certificate for each of the courses inside this bundle as proof of your new skills that are accredited by CPD QS for Free. Customer Relationship Management CPD Accredited Certificate Hard copy certificate - Included Please note that International students have to pay an additional £10 as a shipment fee. Diploma in Customer Relationship Management at QLS Level 4 Hard copy certificate - Included Hard copy certificate - Included Please note that International students have to pay an additional £10 as a shipment fee.

PAT Testing - Portable Appliance and Electronics Testing Training In many countries, PAT testing is not a legal requirement per se, but regulations such as the Electricity at Work Regulations 1989 in the UK require employers to ensure the safety of electrical equipment, which often involves PAT testing. The demand for PAT testing and Electronics Testing services has consequently grown, creating job opportunities for qualified individuals in this field. The average salary for PAT testing and Electronics Testing job in the UK ranges from £20,000 to £30,000 per year, depending on factors such as experience, qualifications, and the employer. With the increasing emphasis on safety and regulatory compliance, pursuing a career in PAT testing offers not only stability but also the satisfaction of contributing to public safety in the modern world. Key Features This PAT Testing - Portable Appliance and Electronics Testing Training course Includes: CPD Certified PAT Testing course Free Certificate Developed by PAT Testing Specialist Lifetime Access to PAT Testing Training course Course Curriculum PAT Testing - Portable Appliance and Electronics Testing Training course: Module 01: Introduction To PAT Testing and Electronics Testing Module 02: Relevant Statutory Provisions For PAT Testing and Electronics Testing Module 03: Safety Responsibilities & Maintenance Provisions Module 04: Risk Assessment Module 05: Reducing And Controlling Risks Module 06: Electrical Units And Appliance Classification Module 07: Equipment Coverage & Maintenance Needs Module 08: Initial Visual Examination Module 09: Instruments For PAT and Electronics Testing And Equipment Inspection Module 10: Electrical Installation Testing Module 11: Lead & RCD Testing Module 12: Safety Precautions In Electrical Testing Module 13: Reporting And Record-Keeping Module 14: Testing For New Or Used Equipment Module 15: British Standards And Latest Changes Learning Outcomes PAT Testing - Portable Appliance and Electronics Testing Training course: Apply statutory provisions for PAT Testing in compliance with regulations. Demonstrate safety responsibilities and maintenance provisions in PAT testing. Conduct risk assessments and implement measures for risk reduction. Classify electrical units and appliances using appropriate criteria. Perform initial visual examinations and use PAT testing instruments effectively. Apply British Standards and stay updated on the latest changes of PAT Testing Accreditation All of our courses, including this PAT Testing - Portable Appliance and Electronics Testing Training course, are fully accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in PAT Testing - Portable Appliance and Electronics Testing. Salaries in the UK The salaries for PAT Testing - Portable Appliance and Electronics Testing professionals vary depending on their experience and qualifications. However, most professionals in this field can expect to earn a competitive salary. The average salary for a PAT Testing Trainer in the UK is £45,000 per year. Satisfaction A recent survey found that 75% of PAT Testing - Portable Appliance and Electronics Testing Training professionals are satisfied with their jobs. The most common reasons given for job satisfaction were: Variety and autonomy in PAT Testing - Portable and Electronics Testing Testing Training Technical skills development Making a tangible difference as a PAT Testing - Portable and Electronics Testing Testing Training professional Potential for international work Requirements Learners do not require any prior qualifications to enrol on this PAT Testing - Portable Appliance and Electronics Testing Training course. You just need to have an interest in PAT Testing - Portable Appliance Testing Training. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This PAT Testing - Portable Appliance and Electronics Testing Training course can be taken by anyone who wants to understand more about the topic. With the aid of this course, you will be able to grasp the fundamental knowledge and ideas. Additionally, this complete PAT Testing - Portable Appliance Testing Training course is ideal for: Electrical technicians seeking PAT testing expertise. Health and safety professionals involved in equipment compliance. Facility managers responsible for appliance maintenance. Individuals transitioning to PAT testing roles. Electricians enhancing their knowledge in appliance testing. Career path After completing this PAT Testing - Portable Appliance and Electronics Testing Training course you will have a variety of careers to choose from. The following job sectors of PAT Testing - Portable Appliance Testing Training are: Appliance Tester Health and Safety Officer Facility Maintenance Manager Electrical Compliance Specialist Risk Assessment Consultant Testing and Inspection Engineer Certificates Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Overview of Adults Safeguarding Unlocking a Safe and Empowered Future for Vulnerable Adults! Assume a world where everyone lives with dignity and respect, regardless of age or vulnerability, free from harm and neglect. This vision drives the growing field of adult safeguarding, a sector with opportunities to make a tangible difference in lives. Consider these statistics: in the UK alone, an estimated 1.5 million adults experience some form of abuse or neglect annually. This translates to a staggering one person every minute. The Adults Safeguarding course equips you with the knowledge and skills to participate in the solution. Through its comprehensive curriculum, you'll delve into the intricacies of safeguarding legislation, explore diverse forms of abuse and neglect, and understand your crucial role in reporting concerns and advocating for vulnerable individuals. Join us on this empowering journey and become a champion of safety, respect, and autonomy. Whether you're a seasoned professional seeking to sharpen your expertise or a newcomer eager to break into this meaningful field, this course holds the key to unlocking a rewarding career path and, most importantly, shaping a brighter future for those who need it most. This Adults Safeguarding Course will help you to learn: Recognise signs and types of abuse against vulnerable adults. Understand legislation and policies for safeguarding vulnerable adults. Know how to respond and report concerns about abuse. Be able to communicate effectively in care situations. Understand information-sharing principles in safeguarding cases. Know the roles and responsibilities for safeguarding vulnerable adults. This course covers the topic you must know to stand against the tough competition. The future is truly yours to seize with this Adults Safeguarding. Enrol today and complete the course to achieve a certificate that can change your career forever. Details Perks of Learning with IOMH One-To-One Support from a Dedicated Tutor Throughout Your Course. Study Online - Whenever and Wherever You Want. Instant Digital/ PDF Certificate. 100% Money Back Guarantee. 12 Months Access. Process of Evaluation After studying the course, an MCQ exam or assignment will test your skills and knowledge. You have to get a score of 60% to pass the test and get your certificate. Certificate of Achievement Certificate of Completion - Digital / PDF Certificate After completing the Adults Safeguarding course, you can order your CPD Accredited Digital / PDF Certificate for £5.99.  Certificate of Completion - Hard copy Certificate You can get the CPD Accredited Hard Copy Certificate for £12.99. Shipping Charges: Inside the UK: £3.99 International: £10.99 Who Is This Course for? Care Workers and Support Staff: Deepen your understanding of safeguarding procedures and confidently navigate potential risks in your daily practice. Social Workers and Community Support Workers: Equip yourself with the specialised knowledge and skills to identify and respond to abuse in vulnerable communities effectively. Healthcare Professionals: Learn to recognise and report signs of abuse in your patients, safeguarding their well-being within healthcare settings. Police Officers and Law Enforcement Personnel: Gain valuable insights into safeguarding protocols and enhance your ability to investigate and protect vulnerable individuals. Anyone with a Passion for Protecting Vulnerable Adults: Whether you're a volunteer, family member, or a concerned citizen, this course empowers you to play a vital role in building a safer society. Requirements There is no prerequisite to enrol in this course. You don't need any educational qualification or experience to enrol in the Adults Safeguarding course. Do note: you must be at least 16 years old to enrol. Any internet-connected device, such as a computer, tablet, or smartphone, can access this online course. Career Path Social Worker: £27K to £50K/year. Mental Health Nurse: £24K to £40K/year. Safeguarding Lead/Officer: £28K to £48K/year. Police Officer: £31K to £60K/year. Independent Safeguarding Consultant: £35K to £65K/year. Course Curriculum Adults Safeguarding Module 01: An Introduction to Safeguarding of Vulnerable Adults 00:15:00 Module 02: Safeguarding Legislations 00:25:00 Module 03: Understanding Abuse and Neglect 00:25:00 Module 04: Safeguarding Vulnerable AdultsPolicy, Roles and Responsibilities 00:23:00 Module 05: Understanding the Importance of Communication in Care 00:20:00 Module 06: Sharing Information and Responding To a Disclosure 00:20:00 Module 07: Reporting Your Concern 00:17:00 Assignment Assignment - Adults Safeguarding 00:00:00

Boost Your Career with Apex Learning and Get Noticed By Recruiters in this Hiring Season! Get Hard Copy + PDF Certificates + Transcript + Student ID Card worth £160 as a Gift - Enrol Employment Law Now Employment Law provides direction to both employers and employees to an extent. Because of Employment Law, both parties are better aware of their obligations and boundaries. This saves big time conflicts between employers and employees. This Employment Law UK course has everything you need to do your job smoothly without any dispute in the workplace. There are many great job opportunities relating Employment Law in the UK. However, on a daily basis, many companies shut down, and employees get fired because they unintentionally go against the law. Hence, it is crucial for both employers and employees to be aware of Employment Law. Throughout this course, you will discover how Employment Law ultimately shapes an organisation and the experience of employees. Additionally, you will be acquainted with insurance contract laws and holiday funds. Moreover, you will also acquire Employment Law knowledge about HR and payroll management. Furthermore, you will find solutions for any contract breach, learn appropriate office skills and everything in between. This Employment Law bundle is made up of 11 popular courses: Course 1: UK Employment Law and Employee Rights Diploma Course 2: Law and Contracts - Level 2 Course 3: HR Management Course 4: HR And Recruitment Consultant Training - Level 4 Course 5: Office Administration Certificate Course 6: GDPR Course 7: Performance Management Course 8: Payroll Management - Diploma Course 9: Workplace Confidentiality Course 10: Personal Development Masterclass Course 11: Anti Money Laundering (AML) Regulation for AML Officers Diploma Key features of this Employment Law course: This Employment Law bundle is CPD QS Accredited Learn from anywhere in the world Entirely online Lifetime access So, enrol Employment Law now to advance your career! UK Employment Law and Employee Rights Diploma Get an overview of Employment Law Know how to deal with discrimination in the workplace Understand health and safety at work Law and Contracts - Level 2 Familiarise with the UK Law Be aware of Insurance Law Comprehend contracts for employees HR Management Learn about employee recruitment and selection procedure Acquire knowledge about employee relations Find out about the employee termination process HR And Recruitment Consultant Training - Level 4 Get an overview of the recruitment industry Pick up client strategy in the recruitment sector Know the steps to start and run a successful recruiting service Office Administration Certificate Possess skills of an effective administrator Get hold of communication skills Learn the basics of telephone etiquette GDPR Be aware of the lawful basis for preparation Make head or tail of rights and breaches Understand responsibilities and obligations Performance Management Get an elaborate introduction to performance management Identify key performance indicators Master the art of reporting Workplace Professionalism and boundaries - Level 2 Learn to position yourself as a professional Enhance your professional image Expand and polish your skills Personal Development Masterclass What's Your Self Image and How It Affects Your Self Esteem Causes for Low Self Esteem Changing Your Mindset to Overcome Limiting Beliefs Anti Money Laundering (AML) Regulation for AML Officers Diploma Grasp the concept of the risk-based approach Adapt the skill of record-keeping Be aware of suspicious conduct and transactions ------------------------------------------------------------------------- How will I get my Employment Law Certificate? After successfully completing the Employment Law course you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (Previously it was £10 * 11 = £110) Hard Copy Certificate: Free (For The Title Course) If you want to get hardcopy certificates for other courses, generally you have to pay £20 for each. But this Fall, Apex Learning is offering a Flat 50% discount on hard copy certificates, and you can get each for just £10! P.S. The delivery charge inside the U.K. is £3.99 and the international students have to pay £9.99. CPD 110 CPD hours / points Accredited by CPD Quality Standards Who is this course for? There is no experience or previous qualifications required for enrolment on this Employment Law Level 3. It is available to all students, of all academic backgrounds. Requirements Our Employment Law course is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. Career path This Employment Law course will help you to explore many different career opportunities. Enrolling on this Employment Law course can lead you to the following career paths: Human Resource HR Advisor HR Assistant Recruiter Recruitment Agency And many more! Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included You will get the Hard Copy certificate for the title course (UK Employment Law and Employee Rights Diploma) absolutely Free! Other Hard Copy certificates are available for £10 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.

Do you want to acquire the knowledge that will Help you Understand & Cope with your Asperger's Child? Asperger's syndrome is a developmental disorder that affects a child's ability to socialise and communicate effectively with others. Children with Asperger's syndrome typically present social awkwardness and an all-absorbing interest in specific topics. This course is designed for people who are caregivers for autistic individuals (Parents and Educators). This course aims to help you comprehend the world of Asperger's syndrome, spot the signs and symptoms of the syndrome spectrum so that you can help someone living with such a condition to live a richer life. Course Highlights Asperger Syndrome Awareness is an award winning and the best selling course that has been given the CPD Certification & IAO accreditation. It is the most suitable course anyone looking to work in this or relevant sector. It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed Asperger Syndrome Awareness into 6 modules for teaching you everything you need to become successful in this profession. To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just 1 hour, 59 minutes and it is also possible to study at your own pace. We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email. For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website. Why You Should Choose Asperger Syndrome Awareness Lifetime access to the course No hidden fees or exam charges CPD Accredited certification on successful completion Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential. Who is this Course for? Asperger Syndrome Awareness is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. Requirements Our Asperger Syndrome Awareness is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. Credit Control Module 01: Introduction To Credit Control 00:16:00 Module 02: Credit Management 00:14:00 Module 03: Risk Assessment and Credit Scoring 00:15:00 Module 04: Debt Management 00:13:00 Module 05: Customer Communication 00:13:00 Module 06: Credit Control Compliance 00:14:00 Module 07: Financial Analysis And Reporting 00:18:00 Module 08: Credit Control Tools And Technologies 00:16:00

Do you need a qualification in data protection or are you thinking about learning more about data protection for your organisation? The BCS Foundation Certificate in Data Protection designed for those who need to have an understanding of data protection, and the GDPR in particular, to do their job and knowledge of data protection law would be effective in their role.

Duration 5 Days 30 CPD hours This course is intended for Anyone whose position requires CCSP certificationIndividuals whose responsibilities involve procuring, securing, and managing cloud environments or purchased cloud services Overview In-depth coverage of the six domains required to pass the CCSP exam:Architectural concepts and design requirementsCloud data securityCloud platform and infrastructure securityCloud application securityOperationsLegal and compliance This course is the most comprehensive review of cloud security concepts and industry best practices covering the six domains of the CCSP Common Body of Knowledge (CBK). You will gain knowledge in identifying the types of controls necessary to administer various levels of confidentiality, integrity, and availability, with regard to securing data in the cloud. You will identify the virtual and physical components of the cloud infrastructure with regard to risk management analysis, including tools and techniques necessary for maintaining a secure cloud infrastructure. You will gain an understanding in cloud software assurance and validation, utilizing secure software, and the controls necessary for developing secure cloud environments. You will identify privacy issues and audit processes utilized within a cloud environment, including auditing controls, assurance issues, and the specific reporting attributes. Architectural Concepts and Design Requirements Cloud Data SecurityCloud Platform and Infrastucture Security Cloud Application SecurityOperations Legal and compliance

Gain the skills and credentials to kickstart a successful career and learn from the experts with this step-by-step

Unlock your potential in the world of finance with our 'Business Account Manager' course. Dive into the intricacies of financial management, master accounting standards, and gain hands-on experience in account preparation.

Learning Outcomes Understand the importance of customer relationship management in modern business and its impact on customer satisfaction and loyalty Learn about different types of CRM software and how to select and implement a suitable solution for a particular business Develop skills in managing customer interactions and communication across various channels, including email, phone, and social media Gain knowledge in data analytics and reporting to better track customer behaviour and identify trends and patterns Explore strategies for using CRM to improve sales and marketing efforts, such as targeting and segmentation Develop skills in managing customer complaints and resolving conflicts to maintain positive relationships with customers Understand the legal and ethical considerations surrounding customer data and privacy in the context of CRM Learn how to measure and evaluate the success of a CRM program and make improvements over time Description For those looking to develop their abilities in managing client interactions, strengthen their relationships with customers, and expand their businesses, our Customer Relationship Management (CRM) course is ideal for them. In this course, students will obtain a thorough understanding of the function of CRM in contemporary business and how it may affect client loyalty and satisfaction through the course. Participants will get knowledge about several CRM tool types and how to pick and use the best option for their particular business needs. Also, they will learn how to manage customer contacts and communication through a variety of platforms, including email, phone, and social media. Their ability to better monitor customer behaviour, spot trends and patterns, and use data analytics and reporting to make defensible judgements will all be elevated by this training. The course will also address how to manage customer complaints and settle disputes to preserve strong relationships, as well as ways for using CRM to improve sales and marketing efforts, including targeting and segmentation. Also, students will learn about the moral and legal issues that arise when dealing with customer privacy and data in the context of CRM. Certificate of Achievement After the successful completion of the final assessment, you will receive a CPD-accredited certificate of achievement. The PDF certificate is for 9.99, and it will be sent to you immediately after through e-mail. You can get the hard copy for 15.99, which will reach your doorsteps by post.  Method of Assessment In order to successfully complete the Customer Relationship Management course, students will be required to sit for a final assessment. After they submit their assignment, our expert team will evaluate and provide instant feedback. Career Path Here are some potential career paths for individuals who take a Customer Relationship Management (CRM) course in the UK, along with the annual salary range for each: CRM Manager: £46,000 to £66,000 per year Customer Success Manager: £35,000 to £50,000 per year Sales Manager: £36,000 to £71,000 per year Marketing Manager: £35,000 to £65,000 per year Course Content Module 01: Customer Relationship Management Module 02: What CRM Is and Who It Serves Module 03: Checklist for Success Module 04: Requirement Driven Product Selection Module 05: Considerations in Tool Selection Module 06: Strategies for Customer Retention Module 07: Building the Future Module 08: Homegrown vs. Application Service Provider Module 09: The Development Team Module 10: Evaluating and Reviewing Your Program