9206 Courses

LEARN TO FOCUS ON INTERPERSONAL SKILLS, BEHAVIOR, AND ENVIRONMENT AND HOW TO PROMOTE DIVERSITY-POSITIVE INTERACTIONS. You will be able to focus on interpersonal skills, behavior, and environment, to see how they promote diversity-positive interactions, as well as learn causes for discriminatory practices and create an action plan for increasing workplace acceptance and harmony. Uncover and discard beliefs and attitudes that foster or block progress. By discovering your strengths as well as liabilities, you can build on the positive and move toward minimizing the negative. As a result, you will gain greater personal and professional satisfaction. PART I – BROADENING THE VIEW Find new perspectives and ways to turn challenges into opportunities. Become skilled at ways to further develop self-awareness and sensitivity. PART II – FAIR STANDARDS Learn about how attitudes expressed in speech and behavior promote or hinder a positive work environment. Determine and apply steps for getting past prejudice for greater productivity. PART III – ORGANIZATIONAL UNITY Discover value in diverse perspectives and personalities and their benefits. Strategize ways to strengthen relationships and turn negative into positive interactions. ATTENDEES WILL BE ABLE TO: Discover new ways to “see things differently;” Use Emotional Intelligence to strengthen relationships and increase awareness of self and others; Define Diversity and uncover ways in which it is significantly useful in an organization; Develop best practices (rooted in honor and law) to use Diversity in planning, problem solving, and decision-making); Manage conflict through unity, using the organization’s mission, vision, values, and goals; and Understand and communicate value to staff. Online Class—Diversity – Building a Thriving Business Environment is a 4-hour interactive virtual class.    Register for this class and you will be sent ONLINE login instructions prior to the class date. Improving Communications brought our organization to realize how important our employees—our people—are to Baystate Dental. By helping us to develop a more thoughtful and sensitive nature, we now relate better with each other and our patients. Dr. Kevin Coughlin, DMD, FAGD, MBABaystate Dental

CUSTOMER SERVICE IS AN ORGANIZATION’S ABILITY TO SUPPLY ITS CUSTOMERS’ WANTS AND NEEDS. IMPROVED CUSTOMER SERVICE IS CONSTANTLY AND CONSISTENTLY EXCEEDING THE CUSTOMERS’ EXPECTATIONS. This class is for service industry professionals who want to maximize their efficiency, develop better customer skills, and increase their value. The focus of the Improving Customer Service class is to increase repeat business because of customer satisfaction and referral. Participants will find a greater level of productivity, job satisfaction and the potential for advancement. For client-facing service personnel, these areas of development will be very beneficial. Improved Customer Service means increased internal and external customer satisfaction. Attendees will be able to: Focus on others to project a UB4I, customer-centered attitude; Empower people with respect (acknowledging) and control (offering choices); Understand customers better and develop emotionally-intelligent methods for managing their fears and reactions; Listen more intently to develop the best rapport; Communicate clearly with conviction, projecting greater credibility; Create positive, diplomatic messages even from negative, modeling a problem-solving, can-do attitude; and Create and refine phone-answering and email templates, to appropriately address customer concerns and increase the potential for repeat business. Online Format—Improving Customer Service is a 4-hour interactive virtual class for up to 20 people. Register for this class and you will be sent ONLINE login instructions prior to the class date. Improving Communications brought our organization to realize how important our employees—our people—are to Baystate Dental. By helping us to develop a more thoughtful and sensitive nature, we now relate better with each other and our patients. Dr. Kevin Coughlin, DMD, FAGD, MBABaystate Dental

Who Should Attend Those working towards their King's Badge (16 to 18 years old). Course Description Young people are required to participate in a practical course focusing on developing new and existing skills for work towards the King's Badge. The course is designed to help prepare and support the young person in an element of their King's Badge programme. Participants take part in problem solving, games and group activities. (Other courses are available through local Battalions). The cost is £9 per participant, you can pay by card while booking or select cash and we will invoice on receipt of entries. The venue for each of these courses is Battalion HQ.

Art & Wine Painting Evening with Edinburgh artist Suzanne Kemplay at The Arienas Collective in Edinburgh's historic New Town city centre.

This training gives an opportunity to focus on how to embed effective approaches to meeting emotional needs in schools. We explore a range of ways into meeting emotional needs of pupils across a school. We focus on including pupils with extreme emotional needs. Course Category Meeting emotional needs Description This training gives an opportunity to focus on how to embed relevant ideas and materials in schools. We explore how to make these materials really come to life as we explore a range of ways into meeting emotional needs of pupils across a school. We focus on including pupils with extreme emotional needs. There are lots of opportunities for personal and professional reflection on engagement with challenging pupils as we provide processes to support reflection, visioning and problem solving. Testimonials ‘Thank you so much for the work you did with us yesterday – I have since been in 2 schools today and have spoken to an number of other colleagues who were present – all were totally overwhelmed by the session – they loved it.”NOTTINGHAM SEAL COORDINATOR “I was totally blown away, when I realised how passionate people were about SEAL” “So nice to reflect and realise what a long way we have come” “That was so powerful and motivational”.’ Learning Objectives Shared vision of a school that is truly meeting all social and emotional needs Access to a wider range of practical strategies to impact on meeting emotional and behaviour problems Deeper understanding of how to embed positive Mental Health approaches in a school Opportunity to reflect on professional attitudes and behaviour towards children with emotional challenge Who Is It For? All practitioners who are leading on Mental Health work in schools or on behalf of a Local Authority Full range of agencies committed to meeting social and emotional needs in schools Course Content The training explores the questions: What would a school look like when Mental Health was truly part of everything that was happening, a shared vision? How can we truly embed Mental Health approaches and materials in our school? What can we do to meet complex and challenging emotional needs in schools? Can we learn a process to understand at a deeper level highly complex social and emotional needs? This training will cover: Bringing positive Mental Health approaches to life in schools: creating a shared vision and a set of grounded goals together Circle of Adults process for self-reflection and understanding emotional needs of high profile pupils. We will model and teach how this process links in and strengthens PSHE work in schools. If you liked this try: FRESH APPROACHES TO BEHAVIOUR AND RELATIONSHIPS or: RESTORATIVE INTERVENTIONS

If you’re looking for a career in education and training, then the Level 3 Award in Education and Training (L3 AET) is the best choice for you.

, The Intravenous Route, Bioavailability, the First Pass Effect, IV drug administration Vascular Access Devices Care & Management: Peripheral Cannula, Midline, Catheter, different Central Venous Access(care of Hickman line), PICC, Implantable Port, UVC and subcutaneous infusion, VAD Assessment, Risk & Complication of IV Therapy, Infection control, Allergy, Fluids & Electrolytes and Drug Calculations. Total Parenteral Nutrition –TP, Solution content, Administration, Routes for delivery,

Enhance your knowledge of exploration and production in oil & gas with EnergyEdge's course. Ideal for new engineers and non-technical professionals.