6.30 pm to 7.30 pm for Intermediate and Advanced The class is suitable for Year 7 + and Adults In these sessions, we would focus on routines based on styles such as Commercial, Hip Hop, Afro Beats and Street Dance
We all have experienced difficult conversations in our life. In particular, difficult conversations transpire in all spheres of our life, and they surely are at the core of our professional life. The Difficult Conversations: How To Become a Master of Them course is an attempt to demonstrate how to master difficult conversations at work. You'll focus on both the skillset and the confidence you need to manage difficult conversations successfully. You'll learn how to identify the factors that direct to difficult conversations and get plenty of tips and ideas to ensure both sides have the best possibility of leaving the conflict feeling content. Besides, learn practical ways of handling difficult conversations. Difficult conversations are a significant part of every leader's job. Therefore, this course will be perfect for potential leaders and managers who are responsible to help every team member improve, and handling these conversations. What Will I Learn? Understand the circumstances that lead to difficult conversations Learn ways of handling difficult conversations Understand how to use empathy to facilitate a conversation Ask open and supportive questions Focus on facts, not personalities Use tone and body language to great effect Handle challenges whilst remaining calm Learn how to reach agreement and close the conversation gracefully Requirements: No prerequisites Difficult Conversations Introduction - Welcome from Alan Stevens FREE 00:02:00 Why Are Some Conversations Difficult? FREE 00:02:00 Preparation 00:02:00 Set-Up and Room Layout 00:03:00 How to Start the Conversation 00:02:00 Active Listening and Responding 00:02:00 Ask Open and Supportive Questions 00:02:00 Focus on Facts, Not Personalities 00:02:00 Use of Tone and Body Language 00:02:00 Exploring Alternative Solutions 00:01:00 Handling Challenge 00:03:00 How to Close a Difficult Conversation 00:02:00 Conclusion Summary - What We've Covered 00:01:00 Thank You and Next Steps 00:01:00 Course Certification
Discover the benefits of our EnergyEdge course focusing on prospect maturation. Enroll now to advance your knowledge in the energy industry.
Businesses Succeed by Focusing on Quality In this one-hour session, we will discuss tips to promote quality management and leadership within an organization and learn what leaders should do to promote quality and help make quality and process thinking part of the business culture. Quality should be a core value for most companies. Customers expect high-quality products and services from companies they frequent; otherwise they will go somewhere else. So it is essential to meet and exceed customer and employee expectations in order to not only survive but to thrive as a business. Therefore, an emphasis on quality improvement is crucial. This course will focus on how a structured approach to addressing and focusing on quality will enable your company to continuously improve quality and thus satisfy the all-important customer. What You Will Learn Discuss tips to promote quality management and leadership within an organization Suggest ideas for leaders to promote the topic of quality Emphasize the importance of process thinking as part of the business culture Quality Culture Quality Measurement, Metrics, and Decision Making Quality Projects and Project Tools Monthly Quality Results Meetings Leadership Support