16870 Courses

Course Overview Learn the Latest Skills | Acknowledged by CPD & QLS | MCQ Based Exam & Tutor Support | Interactive Video Training  The Physiotherapy Training Course covers all the essentials of physical therapy as a form of body therapy. You will develop key competencies in physiotherapy, including musculoskeletal therapy, alternative therapy techniques like massage or exercise, and treatments for motor neuron diseases (MND). In addition to the medical background of conditions like osteoporosis, motor neuron disease, and other harm to the neuromuscular system, this Physiotherapy Training Course covers all of the essential techniques of the profession, including the use of aromatherapy, hydrotherapy, TENS machines, and therapeutic ultrasound. Please note that this physiotherapy course does not entitle you to join the HCPC register or acknowledged physiotherapist. This course will not make you a physiotherapist but you will come across all the basic guidelines of physiotherapy to boost and shine your knowledge in this particular field. What Will You Learn? Introduction to Physiotherapy Learn about the various types of physiotherapy In-depth knowledge of injury prevention, back pain, and hydrotherapy Discover the types of therapy techniques and treatment methods How to be a physiotherapist What classes are included in this package? Earn a digital certificate upon successful completion There are no set schedules, so you can work at your own pace. Our email and live chat specialists are available to assist you 24 hours a day, 7 days a week. On weekdays, you'll have access to a full-time tutor. Learn in a user-friendly, cutting-edge online learning environment. High-quality e-learning study materials Benefit from instant feedback through mock exams and multiple-choice assessments Who Should Take This Course? The Physiotherapy Training Course is suitable for anyone who wants to gain extensive knowledge, potential experience, and expert skills in the related field. This is a great opportunity for all students from any academic background to learn more about this subject. Career Path Training offered by the Physiotherapy Training Course could potentially benefit a range of roles, but would particularly enhance careers in: Physiotherapist Occupational Therapist Health Nutritionist Physical Therapist Sports Physio Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Mock exams Multiple-choice assessments Assignment Certificate of Achievement After the successful completion of the final assessment, you will receive a CPD-accredited certificate of achievement. The PDF certificate is for £9.99, and it will be sent to you immediately after through e-mail. You can get the hard copy for £15.99, which will reach your doorsteps by post. Endorsed Certificate of Achievement from the Quality Licence Scheme Once the course has been completed and the assessment has been passed, all students are entitled to receive an endorsed certificate. This will provide proof that you have completed your training objectives, and each endorsed certificate can be ordered and delivered to your address for only £99. Please note that overseas students may be charged an additional £10 for postage. Endorsement This course and/or training programme has been endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. This course and/or training programme is not regulated by Ofqual and is not an accredited qualification. Your training provider will be able to advise you on any further recognition, for example progression routes into further and/or higher education. For further information please visit the Learner FAQs on the Quality Licence Scheme website. Method of Assessment On successful completion of the Physiotherapy Training Course, you will be required to sit an online multiple-choice assessment. You will need to score 60% or above to pass the course. After successfully passing the exam, you will be able to apply for a Quality Licence Scheme endorsed certificate of achievement. The assessment will be evaluated automatically and the results will be given to you immediately. Retake fee If you do not pass the exam first time, you can purchase the Retake Exam for £1.99 and try again.

Course Overview Learn the Latest Skills | Accredited by CPD | MCQ Based Exam & Tutor Support | Interactive Video Training  The Advanced Diploma in Office Administration is intended for ambitious individuals who are interested in either starting a new career or developing their current administrative position. This course is ideal for you if you’re looking to advance in your job. People will learn how to use the appropriate administrative tools, procedures, and instructions. Additionally, you will learn how to manage an office, comprehend bookkeeping and payroll, and write reports and letters. What Will You Learn? Learn the basic computer software you need to know to perform at your best on a daily basis Learn organisational, time management and meeting management skills Learn the basic principles of business writing Enrich your expertise in MS Word, PowerPoint, and Excel Learn to keep the books in order and proper telephone etiquette What classes are included in this package? Earn a digital certificate upon successful completion There are no set schedules, so you can work at your own pace. Our email and live chat specialists are available to assist you 24 hours a day, 7 days a week. On weekdays, you’ll have access to a full-time tutor. Learn in a user-friendly, cutting-edge online learning environment. High-quality e-learning study materials Benefit from instant feedback through mock exams and multiple-choice assessments Who Should Take This Course? This course is ideal for those who want to work in administrative support roles in public or private sector organisations or those who wish to improve their managerial and supervisory skills. Career Path Training offered by the Advanced Diploma In Office Administration could potentially benefit a range of roles, but would particularly enhance careers in: Administrator Support Staff Personal Assistant Receptionist Office Administrator Secretary HR Personnel Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Mock exams Multiple-choice assessments Assignment Certificate of Achievement After the successful completion of the final assessment, you will receive a CPD-accredited certificate of achievement. The PDF certificate is for £9.99, and it will be sent to you immediately after through e-mail. You can get the hard copy for £15.99, which will reach your doorsteps by post. Endorsed Certificate of Achievement from the Quality Licence Scheme Once the course has been completed and the assessment has been passed, all students are entitled to receive an endorsed certificate. This will provide proof that you have completed your training objectives, and each endorsed certificate can be ordered and delivered to your address for only £99. Please note that overseas students may be charged an additional £10 for postage. Endorsement This course and/or training programme has been endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. This course and/or training programme is not regulated by Ofqual and is not an accredited qualification. Your training provider will be able to advise you on any further recognition, for example progression routes into further and/or higher education. For further information please visit the Learner FAQs on the Quality Licence Scheme website. Method of Assessment On successful completion of the Advanced Diploma in Office Administration, you will be required to sit an online multiple-choice assessment. You will need to score 60% or above to pass the course. After successfully passing the exam, you will be able to apply for Quality Licence Scheme endorsed certificate of achievement. The assessment will be evaluated automatically and the results will be given to you immediately. Retake fee If you do not pass the exam first time, you can purchase the Retake Exam for £1.99 and try again. Course Contents Module 01: Introduction to Office Administration Module 02: Skills of an Effective Administrator Module 03: Business Writing Skills Module 04: Communication Skills Module 05: Meeting Management Module 06: Organisational Skills Module 07: Telephone Etiquette Module 08: Negotiation Techniques Module 09: Conflict Management Module 10: Stress Management Module 11: Time Management

Gain professional skills to start a wedding and event planning career with our accredited online course. Learn logistics, budgeting, styling, contracts, and more. Develop the expertise to coordinate memorable weddings, corporate functions, celebrations, and other special events successfully.

Register on the Child Care, Child Protection & Special Needs today and build the experience, skills and knowledge you need to enhance your expert development and work towards your dream job. Study this course through online learning and take the first steps towards a long-term career. The course consists of a number of easy to digest, in-depth modules, designed to provide you with a detailed, expert level of knowledge. Learn through a mixture of instructional video lessons and online study materials. Receive online tutor support as you study the course, to ensure you are supported every step of the way. Get a digital certificate as a proof of your course completion. The Child Care, Child Protection & Special Needs course is incredibly great value and allows you to study at your own pace. Access the course modules from any internet-enabled device, including computers, tablet, and smartphones. The course is designed to increase your employability and equip you with everything you need to be a success. Enrol on the now and start learning instantly! What You Get With The Child Care, Child Protection & Special Needs course Receive a e-certificate upon successful completion of the course Get taught by experienced, expert instructors Study at a time and pace that suits your learning style Get instant feedback on assessments 24/7 help and advice via email or live chat Get full tutor support on weekdays (Monday to Friday) Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Mock exams Multiple-choice assessment Certificate of Achievement Endorsed Certificate of Achievement from the Quality Licence Scheme Once the course has been completed and the assessment has been passed, all students are entitled to receive an endorsed certificate. This will provide proof that you have completed your training objectives, and each endorsed certificate can be ordered and delivered to your address for only £99.00. Please note that overseas students may be charged an additional £10 for postage. CPD Certificate of Achievement from Janets Upon successful completion of the course, you will be able to obtain your course completion e-certificate free of cost. Print copy by post is also available at an additional cost of £9.99 and PDF Certificate at £4.99. Endorsement This course and/or training programme has been endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. This course and/or training programme is not regulated by Ofqual and is not an accredited qualification. Your training provider will be able to advise you on any further recognition, for example progression routes into further and/or higher education. For further information please visit the Learner FAQs on the Quality Licence Scheme website. Method of Assessment To successfully complete the course, students will have to take an automated multiple-choice exam. This exam will be online and you will need to score 60% or above to pass the course. After successfully passing the exam, you will be able to apply for Quality Licence Scheme endorsed certificate of achievement. To verify your enhanced skills in the subject, we recommend that you also complete the assignment questions. These can be completed at any time which is convenient for yourself and will be assessed by our in-house specialised tutors. Full feedback will then be given on your current performance, along with any further advice or support. Who Is This Course For: The course is ideal for those who already work in this sector or are an aspiring expert. This course is designed to enhance your expertise and boost your CV. Learn key skills and gain an expert lesson to prove your newly-acquired knowledge. Requirements: The online training is open to all students and has no formal entry requirements. To study the Child Care, Child Protection & Special Needs course, all your need is a passion for learning, a good understanding of English, numeracy, and IT skills. You must also be over the age of 16.

Register on the Sports Nutrition today and build the experience, skills and knowledge you need to enhance your expert development and work towards your dream job. Study this course through online learning and take the first steps towards a long-term career. The course consists of a number of easy to digest, in-depth modules, designed to provide you with a detailed, expert level of knowledge. Learn through a mixture of instructional video lessons and online study materials. Receive online tutor support as you study the course, to ensure you are supported every step of the way. Get a digital certificate as a proof of your course completion. The Sports Nutrition course is incredibly great value and allows you to study at your own pace. Access the course modules from any internet-enabled device, including computers, tablet, and smartphones. The course is designed to increase your employability and equip you with everything you need to be a success. Enrol on the now and start learning instantly! Why Choose this Course? Receive a e-certificate upon successful completion of the course Get taught by experienced, expert instructors Study at a time and pace that suits your learning style Get instant feedback on assessments 24/7 help and advice via email or live chat Get full tutor support on weekdays (Monday to Friday) Description (including method of assessment and certificate): The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Mock exams Multiple-choice assessment Certificate of Achievement Endorsed Certificate of Achievement from the Quality Licence Scheme Once the course has been completed and the assessment has been passed, all students are entitled to receive an endorsed certificate. This will provide proof that you have completed your training objectives, and each endorsed certificate can be ordered and delivered to your address for only £99.00. Please note that overseas students may be charged an additional £10 for postage. CPD Certificate of Achievement from Janets Upon successful completion of the course, you will be able to obtain your course completion e-certificate free of cost. Print copy by post is also available at an additional cost of £9.99 and PDF Certificate at £4.99. Endorsement This course and/or training programme has been endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. This course and/or training programme is not regulated by Ofqual and is not an accredited qualification. Your training provider will be able to advise you on any further recognition, for example progression routes into further and/or higher education. For further information please visit the Learner FAQs on the Quality Licence Scheme website. Method of Assessment In order to ensure the Quality Licensing scheme endorsed and CPD acknowledged certificate, learners need to score at least 60% pass marks on the assessment process. After submitting assignments, our expert tutors will evaluate the assignments and give feedback based on the performance. After passing the assessment, one can apply for a certificate. Who Is This Course For: The Sports Nutrition is ideal for those who already work in this sector or are an aspiring experts. This Sports Nutrition course is designed to enhance your expertise and boost your CV. Learn key skills and gain a expert lesson to prove your newly-acquired knowledge. Requirements: The Sports Nutrition is open to all students and has no formal entry requirements. To study the Sports Nutrition course, all your need is a passion for learning, a good understanding of English, numeracy, and IT skills. You must also be over the age of 16. Career Path: This Sports Nutrition course will assist you to get your desired job in the relevant field. The course will also progress your career, regardless of your present job status. You could explore a number of job roles for you to fill as you complete this Sports Nutrition course.

***24 Hour Limited Time Flash Sale*** Accountancy at QLS Level 5 Diploma Admission Gifts FREE PDF & Hard Copy Certificate| PDF Transcripts| FREE Student ID| Assessment| Lifetime Access| Enrolment Letter Are you a professional feeling stuck in your career, struggling to keep up with the ever-changing demands of the industry? Or perhaps you're a beginner, unsure of where to start or how to break into your desired field. Whichever stage you're in, our exclusive Accountancy at QLS Level 5 Diploma Bundle provides unique insights and tools that can help you achieve your goals. Designed to cater to the needs of both seasoned professionals and aspiring newcomers, our Accountancy at QLS Level 5 Diploma bundle is a comprehensive program that will equip you with the essential skills and knowledge you need to succeed. Whether you're looking to advance in your current role or embark on a new career journey, this bundle has everything you need to take your professional life to the next level. But that's not all. When you enrol in Accountancy at QLS Level 5 Diploma Online Training, you'll receive 25 CPD-Accredited PDF Certificates, Hard Copy Certificates, and our exclusive student ID card, all absolutely free. Courses Are Included In this Accountancy at QLS Level 5 Diploma Career Bundle: Course 01: Accountancy at QLS Level 5 Diploma Course 02: Managerial Accounting Training Course 03: Applied Accounting Course: Mastering Financial Management Course 04: Payroll: Payroll Management Course 05: Xero Accounting - Complete Training Course 06: Sage 50 Accounts Course 07: Making Budget & Forecast Course 08: Cost Control Process and Management Course 09: Anti-Money Laundering (AML) Course 10: Corporate Finance: Working Capital Management Course 11: Level 4 Diploma Accounting and Business Finance Course 12: Financial Modelling for Decision Making and Business plan Course 13: Financial Accounting Course 14: Tax Accounting Diploma Course 15: Commercial Law Course 16: Introduction to VAT Online Training Course 17: Microsoft Excel Training: Depriciation Accounting Course 18: Concept of Charity Accounting Course 19: Understanding Financial Statements and Analysis Course 20: Finance Assistant Training: Level 1 & 2 Certification Course 21: Negotiation Skills Certificate Course 22: Document Control Course 23: Advanced Diploma in Microsoft Excel Course 24: Online Time Management Training Course 25: Risk Assessment & Management With Level 7 in Strategic Learning & Development, you'll embark on an immersive learning experience that combines interactive lessons with voice-over audio, ensuring that you can learn from anywhere in the world, at your own pace. And with 24/7 tutor support, you'll never feel alone in your journey, whether you're a seasoned professional or a beginner. Don't let this opportunity pass you by. Enrol in Accountancy at QLS Level 5 Diploma today and take the first step towards achieving your goals and dreams. Why buy this Level 7 in Strategic Learning & Development? Free CPD Accredited Certificate upon completion of Level 7 in Strategic Learning & Development Get a free student ID card with Level 7 in Strategic Learning & Development Lifetime access to the Accountancy at QLS Level 5 Diploma course materials Get instant access to this Accountancy at QLS Level 5 Diploma course Learn Accountancy at QLS Level 5 Diploma from anywhere in the world 24/7 tutor support with the Accountancy at QLS Level 5 Diploma course. Start your learning journey straightaway with our Accountancy at QLS Level 5 Diploma Training! Accountancy at QLS Level 5 Diploma premium bundle consists of 25 precisely chosen courses on a wide range of topics essential for anyone looking to excel in this field. Each segment of the Accountancy at QLS Level 5 Diploma is meticulously designed to maximise learning and engagement, blending interactive content and audio-visual modules for a truly immersive experience. Certification You have to complete the assignment given at the end of the Accountancy at QLS Level 5 Diploma course. After passing the Accountancy at QLS Level 5 Diploma exam You will be entitled to claim a PDF & Hardcopy certificate accredited by CPD Quality standards completely free. CPD 250 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Accountancy at QLS Level 5 Diploma course is ideal for: Students seeking mastery in Level 7 in Strategic Learning & Development Professionals seeking to enhance Accountancy at QLS Level 5 Diploma skills Individuals looking for a Level 7 in Strategic Learning & Development-related career. Anyone passionate about Level 7 in Strategic Learning & Development Requirements This Accountancy at QLS Level 5 Diploma doesn't require prior experience and is suitable for diverse learners. Career path This Accountancy at QLS Level 5 Diploma bundle will allow you to kickstart or take your career in the related sector to the next stage. Certificates CPD Accredited Digital Certificate Digital certificate - Included CPD Accredited Hard Copy Certificate Hard copy certificate - Included If you are an international student, you will be required to pay an additional fee of 10 GBP for international delivery, and 4.99 GBP for delivery within the UK, for each certificate

Gain the solid skills and knowledge to kickstart a successful career and learn from the experts with this

Overview Unlock your full potential and excel in a career in the Anxiety Management Course field. Everything you need to get started is available in this Anxiety Management course. You will get step-by-step lessons from experts. Enrol today and complete the course to achieve a CPD Accredited certificate that can uplift your career. Become proficient in Anxiety Management Course by grasping all the essential knowledge from our top-quality course step by step. Enrol now to ensure that your Anxiety Management Course mastery is not limited to only conceptual frameworks! This course will assist you in standing out from the crowd and being more efficient in your chosen area of expertise. Furthermore, if you require assistance with the course, we will provide experts who will support and guide you. So, add this course to your cart and boost your personal and career development. In this course, you will: Sharpen your skills to help you advance your career. Acquire a comprehensive understanding of various related topics and tips from industry experts. Learn in-demand knowledge and skills in high demand among UK employers, which will help to kickstart your career. Enrolling in the Anxiety Management course can assist you in getting into your desired career faster than you ever imagined. So without further ado, start now! The future is truly yours to seize with this Anxiety Management Course. Enrol today and complete the course to achieve a Anxiety Management Course certificate that can change your professional career forever. Additional Perks of Buying a Course From Institute of Mental Health Study online - whenever and wherever you want. One-to-one support from a dedicated tutor throughout your course. Certificate immediately upon course completion 100% Money back guarantee Exclusive discounts on your next course purchase from Institute of Mental Health Enrolling in the Anxiety Management Course can assist you in getting into your desired career quicker than you ever imagined. So without further ado, start now. Process of Evaluation After studying the Anxiety Management Course, your skills and knowledge will be tested with a MCQ exam or assignment. You must get a score of 60% to pass the test and get your certificate.  Certificate of Achievement Upon successfully completing the Anxiety Management Course, you will get your CPD accredited digital certificate immediately. And you can also claim the hardcopy certificate completely free of charge. All you have to do is pay a shipping charge of just £3.99. Who Is This Course for? This Anxiety Management Course is suitable for anyone aspiring to start a career in Anxiety Management Course; even if you are new to this and have no prior knowledge on Anxiety Management Course, this course is going to be very easy for you to understand.  And if you are already working in the Anxiety Management Course field, this course will be a great source of knowledge for you to improve your existing skills and take them to the next level.  Taking this Anxiety Management Course is a win-win for you in all aspects.  This course has been developed with maximum flexibility and accessibility, making it ideal for people who don't have the time to devote to traditional education. Requirements This Anxiety Management Course has no prerequisite.  You don't need any educational qualification or experience to enrol in the Anxiety Management Course. Do note: you must be at least 16 years old to enrol. Any internet-connected device, such as a computer, tablet, or smartphone, can access this online Anxiety Management Course. Moreover, this course allows you to learn at your own pace while developing transferable and marketable skills. Course Curriculum Introduction & First Concepts Introduction 00:02:00 How To Overcome Your Stuck Points 00:08:00 How To Face Your Inner Demons 00:08:00 Understanding & Beating Anxiety Overcoming Your Resistance To Change 00:08:00 Acceptance Is Key 00:09:00 Acting Against Angst 00:08:00 More Anti-Anxiety Skills & Concepts Self Imposed Obstacles 00:07:00 Preventing Burnout 00:07:00 Banish Worry & Live Panic Free! 00:06:00 Conclusion Conclusion 00:01:00

Besides hard work, motivation plays a vital role in your success. It enables you to overcome different barriers and obstacles. It also insists you to never give up until you achieve your goal. Sometimes, you fail to get inspired. Your unique motivational procedures do not work anymore. Don't worry! Look at our Psychology of Motivation course and learn all effective techniques to inspire you again to reach your goal. The contents of the course teach you how to set your goal, mind, and plan considering the circumstances. Besides, it instructs you how to distinguish the situation to take right decision decreasing your stress and cling to your aim. Additionally, it enhances your mental ability to overcome fear and bring the utmost success. However, the course assists you to learn all the effective methods to motivate you and other frustrated too to reach the acme of a goal. Who is this course for? Psychology of Motivation is suitable for anyone who wants to gain extensive knowledge, potential experience, and professional skills in the related field. This course is CPD accredited so you don't have to worry about the quality. Requirements Our Psychology of Motivation is open to all from all academic backgrounds and there are no specific requirements to attend this course. It is compatible and accessible from any device including Windows, Mac, Android, iOS, Tablets etc. CPD Certificate from Course Gate  At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £9 and the hard copy for £15. Also, you can order both PDF and hardcopy certificates for £22. Career path This course opens a new door for you to enter the relevant job market and also gives you the opportunity to acquire extensive knowledge along with required skills to become successful. You will be able to add our qualification to your CV/resume which will help you to stand out in the competitive job industry. Course Curriculum Introduction About the Course FREE 00:03:00 About the Instructor 00:03:00 Get 'Focused' on Your Business 6 Characteristics of Entrepreneurs (or 'are you in the right business'?) 00:08:00 How to manage your time effectively 00:07:00 How to get Super-Focused on tasks & stop procrastinating 00:10:00 How to make the 'right' decision each time 00:07:00 Exercise Lesson 1 00:02:00 Keeping your motivation 'high' at all times Mental Preparation: Your Self-Motivation is Crucial! 00:05:00 5 Life-Coaching Questions for Entrepreneurs 00:07:00 How to motivate yourself at all times 00:09:00 How to be positive about your dream 00:07:00 5 Easy Ways for Entrepreneurs to boost motivation every day 00:09:00 Exercise Lesson 2 00:03:00 How to be Positive when Things Don't Go Well How to remain enthusiastic and confident about your business 00:07:00 How to keep yourself positive when things go 'too slow' 00:07:00 How to recognise your stress symptoms 00:08:00 How to deal with stress and anxiety 00:06:00 Exercise Lesson 3 00:02:00 Developing Successful Mindset How to develop successful mindset 00:09:00 Your vision and persistence is the key to your success 00:05:00 How to get the perfect work-life balance 00:09:00 How to appear 'professional' and 'credible' 00:09:00 How to become 'known', 'liked' and 'trusted' 00:06:00 Exercise lesson 4 00:06:00 How to become an 'Online Coach' 00:04:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00

Often time's people hear about call centre jobs but are never sure if they will be able to do them. You should not be worried given though given that any call centre usually provides a manuscript in order to help you provide unparalleled service. And this course will do a similar thing to get you trained up for this kind of job. With this Call Centre Agents Training Course course, you will learn how to communicate verbally, understand your customer base, improve listening skills, identify tools to facilitate communication and so much more. So if you want to succeed in this field, get this course now. Learning Outcomes : The nuances of body language and verbal skills. Aspects of verbal communication such as tone, cadence, and pitch. Questioning and listening skills. Ways of delivering bad news and saying no. Effective ways to negotiate. The importance of creating and delivering meaningful messages. Tools to facilitate communication. The value of personalizing interactions and developing relationships. Vocal techniques that enhance speech and communication ability. Techniques for managing stress. Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Call Centre Agents Training Course is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Call Centre Agents Training Course is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Course Curriculum Call Centre & Customer Service Training Course Course Overview (Call Centre Agents Training Course) 00:05:00 What's Missing in Telephone Communication? 00:15:00 Verbal Communication Techniques 00:15:00 Who are Your Customers? 00:15:00 To Serve and Delight 00:05:00 Did You Hear Me? 00:15:00 Asking the Right Questions 00:15:00 Saying No 00:05:00 Sales by Phone 00:10:00 Taking Messages 00:05:00 Staying Out of Voice Mail Jail 00:05:00 Closing Down the Voice 00:10:00 Cold and Warm Calls 00:15:00 Developing a Script 00:15:00 Perfecting the Script 00:15:00 Handling Objections 00:30:00 Negotiation Techniques 00:15:00 It's More Than Just a Phase 00:15:00 Phone Tag and Getting the Call Back 00:15:00 This is My Mentor 00:05:00 Stress Busting 00:05:00 News from Within 00:15:00 Mock Exam Mock Exam- Call Centre Agents Training Course 00:20:00 Final Exam Final Exam- Call Centre Agents Training Course 00:20:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00