4781 Courses

This Level 3 Award in Education and Training is accredited by NCFE and regulated by Ofqual. The National Council for Educational Awarding (NCFE) is a national educational awarding body that is well-known and respected throughout the world, which will improve your prospects of finding employment and showcase your professional growth. Course Curriculum Course Overview Course Overview - Level 3 Award in Education and Training 00:00:00 Lesson 1 - Roles and Responsibilities of Teachers Lesson 1 - Roles and Responsibilities of Teachers 00:05:00 Lesson 2 - Legislation, Regulatory Requirements and Codes of Practice in Teaching Lesson 2 - Legislation, Regulatory Requirements and Codes of Practice in Teaching 00:11:00 Lesson 3 - Factors Contributing to Effective Learning Lesson 3 - Factors Contributing to Effective Learning 00:13:00 Lesson 4 - Identifying Needs Lesson 4 - Identifying Needs 00:12:00 Lesson 5 - Planning in Teaching and Learning Lesson 5 - Planning in Teaching and Learning 00:11:00 Lesson 6 - Augmenting the Learning Process Lesson 6 - Augmenting the Learning Process 00:10:00 Lesson 7 - The Assessment Approach to Learning Lesson 7 - The Assessment Approach to Learning 00:13:00 Lesson 8 - The Evaluation Process in Learning Lesson 8 - The Evaluation Process in Learning 00:12:00 Lesson 9 - Learning Effective Teaching Microteaching Lesson 9 - Learning Effective Teaching Microteaching 00:10:00 Additional Resource Additional Resource - Level 3 Award in Education and Training 00:00:00 Assignment - Mandatory Units Assignment 1: Understanding Roles, Responsibilities and Relationships in Education and Training Assignment 1 - Understanding Roles, Responsibilities and Relationships in Education and Training 00:14:00 Assignment - Optional Units Assignment 2: Understanding and Using Inclusive Teaching and Learning Approaches in Education and Training Assignment 2 - Understanding and Using Inclusive Teaching and Learning Approaches in Education and Training 00:12:00 Assignment 3: Understanding the Principles and Practices of Assessment Assignment 3 - Understanding the Principles and Practices of Assessment 00:07:00 Feedback Feedback 00:00:00

Duration 2 Days 12 CPD hours This course is intended for Operations managers, account representatives, customer service staff, help desk and technical support, and anyone working directly with customer will benefit from this course. Overview Define customer service in relation to both internal and external customers Recognize how your attitude affects customer service Identify your customer\'s needs Generate repeat business with outstanding customer service Build goodwill through in-person customer service Provide outstanding customer service over the phone Connect with customers through online tools Deal effectively with difficult situations This course offers practical tools and techniques to win clients, create loyal advocates for your business, and deliver excellent customer service. Private classes on this topic are available. We can address your organization?s issues, time constraints, and save you money, too. Contact us to find out how. 1. Customer Service - A Baseline Recognizing Your Customers Understanding Your Role in Customer Service 2. Developing A Customer Service Mind-Set Leveraging Your First Impression Feeling Positively About Customers Mastering Moods and Emotions 3. Identifying Customer Needs Understanding the Customer\'s Situation Avoiding Assumption and Prejudgment Meeting Basic Needs Seeking to Exceeding Expectations Building Repeat Relationships 4. Connecting with the Customer Achieving Authenticity through Body Language Responding Effectively to Problems Mastering Online Etiquette Seeking Customer Feedback 5. Dealing with Difficult Situations Effectively Addressing Complaints De-escalating Anger Establishing Common Ground Remaining Calm, Respectful and Objective 6. Effectively Addressing Complaints Creating a Memorable Customer Experience Additional course details: Nexus Humans Providing Outstanding Customer Service training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Providing Outstanding Customer Service course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Boost your self-confidence and unlock your full potential with our comprehensive course on Self Confidence: Empowerment in Everyday Life. Explore the psychology behind confidence, assess your strengths, and learn practical strategies to overcome challenges. From mastering body language to effective communication in the workplace, this course equips you with the tools to build respectful relationships and thrive personally and professionally. Enroll now and embark on a journey to greater self-assurance and empowerment.\

Level 2 NVQ Diploma in Steel Erecting

Email Marketing remains a cornerstone of digital communication, which when used effectively can elevate your brand, foster customer loyalty, and drive remarkable results.

Life coaching package 3 Months relationship guidance (Relationship analysis ascertaining problem areas) Relationship training programme Confidence and Styling / Beauty /Body confidence training 3 Gym sessions per week (1 hour PT session) (The personal trainer will put together a bespoke package for individual this part of the package is optional) M.D.D Whats app Service inclusive in this package. (Includes teeth whitening with celebrity dentist and 2x Harley Street beauty treatments) Get fit and healthy Overhaul your beauty regime Work on improving you and moving On to a new improved you. Learn how to be better in relationships and become a better partner. Find out what your wants and needs are in a relationship. Price on application https://relationshipsmdd.com/product/m-d-d-v-i-p-private-coaching-package/

Soulmates are your best friend and your biggest supporter. If you want to make your relationship with your soulmate work, you really need to learn how to love yourself first. This seminar will teach you how to do just that. You will learn how to develop a strong relationship with yourself, build a foundation of trust and understanding, and keep your relationship fresh and new. Your soul mate is out there waiting for you, so don't miss this opportunity to find them! Register now and start on the path to finding true love today.

Customer Service Essentials 1 Day Training in Windsor Town

Overview Networking has become a crucial factor in the modern workplace. It is the most effective method of developing your business or career and is a key component of your personal brand. This one day course will teach you how to be able to build strong business relationships, develop a level of personal credibility and increase your network of contacts in order to enhance your visibility and create opportunities for yourself and your organisation. Description This training course will help your participants build a professional reputation and develop a network of connections through the two key methods available to them; face-to-face and online. Attendees will discover how to effectively combine these two approaches and create a strategy for networking success that will generate their own community and actively grow their personal network. This will result in an improved performance in their approach to networking and consequently provide opportunities and prospects that will increase their business success. The training provides them with the tools and techniques to both plan a successful, strategic approach to networking and develop their personal communication skills, which will ensure they build effective business relationships. Topics covered: Why Network? – Establishing the importance of networking with some shocking statistics and an activity that defines the importance of networking to the individual. This is followed by some insight into the key aims of a networking strategy, what puts people off, as well as some personal revelations about networking. Increase Your Business Presence – Looking at the components of a strong business presence, including; credibility, personal brand, visibility and social capital. Developing a Networkers Attitude – An exercise that clarifies the perfect attitudes and behaviours of great networkers and comparing the participants against this. Thus identifying areas for development. Face to Face Networking – An overview and insight into the main types of face to face networking opportunities available with the benefits and pitfalls of each. Online Networking – An overview of the different social media and online networking tools and how to get the best out of them. Includes; LinkedIn, Twitter, Facebook and online forums. Communication Skills for Networking Success – Ensuring a good first impression, creating an opening sound bite and writing an online profile that promotes and engages. Developing a Conversation – Building on the opening sound bite and developing a conversation through good questioning techniques and following a selection of key networking rules. Including an activity to test and practice the skills. Working a Room – A fun activity that embeds and develops learning while encouraging practice and communication. This activity covers 10 of the main skills required to work a room. Breaking into a Group – Identifying body language to spot when a group or pair is open to new people entering the conversation or would rather not encourage participation. Knowing how to break into a group, what to say and how to remain professional. Exiting a Conversation – Developing some techniques to extricate oneself from a conversation without causing embarrassment or rudeness. The Follow-Up – Using a structure to identify the most important contacts created and establishing when and how to follow up with each group. Includes example follow-up email and a chance to develop their own. Creating a Network Plan – Participants are provided with a networking action plan to review and complete. This sets them on the journey of developing their networking skills and ensures they have a strategy and goals to target. Who should attend Anyone who is looking to improve their networking performance, or the networking performance of a management or sales team. Requirements for Attendees No pre-requisites required.

Overview Networking has become a crucial factor in the modern workplace. It is the most effective method of developing your business or career and is a key component of your personal brand. This one day course will teach you how to be able to build strong business relationships, develop a level of personal credibility and increase your network of contacts in order to enhance your visibility and create opportunities for yourself and your organisation. Description This training course will help your participants build a professional reputation and develop a network of connections through the two key methods available to them; face-to-face and online. Attendees will discover how to effectively combine these two approaches and create a strategy for networking success that will generate their own community and actively grow their personal network. This will result in an improved performance in their approach to networking and consequently provide opportunities and prospects that will increase their business success. The training provides them with the tools and techniques to both plan a successful, strategic approach to networking and develop their personal communication skills, which will ensure they build effective business relationships. Topics covered: Why Network? – Establishing the importance of networking with some shocking statistics and an activity that defines the importance of networking to the individual. This is followed by some insight into the key aims of a networking strategy, what puts people off, as well as some personal revelations about networking. Increase Your Business Presence – Looking at the components of a strong business presence, including; credibility, personal brand, visibility and social capital. Developing a Networkers Attitude – An exercise that clarifies the perfect attitudes and behaviours of great networkers and comparing the participants against this. Thus identifying areas for development. Face to Face Networking – An overview and insight into the main types of face to face networking opportunities available with the benefits and pitfalls of each. Online Networking – An overview of the different social media and online networking tools and how to get the best out of them. Includes; LinkedIn, Twitter, Facebook and online forums. Communication Skills for Networking Success – Ensuring a good first impression, creating an opening sound bite and writing an online profile that promotes and engages. Developing a Conversation – Building on the opening sound bite and developing a conversation through good questioning techniques and following a selection of key networking rules. Including an activity to test and practice the skills. Working a Room – A fun activity that embeds and develops learning while encouraging practice and communication. This activity covers 10 of the main skills required to work a room. Breaking into a Group – Identifying body language to spot when a group or pair is open to new people entering the conversation or would rather not encourage participation. Knowing how to break into a group, what to say and how to remain professional. Exiting a Conversation – Developing some techniques to extricate oneself from a conversation without causing embarrassment or rudeness. The Follow-Up – Using a structure to identify the most important contacts created and establishing when and how to follow up with each group. Includes example follow-up email and a chance to develop their own. Creating a Network Plan – Participants are provided with a networking action plan to review and complete. This sets them on the journey of developing their networking skills and ensures they have a strategy and goals to target. Who should attend Anyone who is looking to improve their networking performance, or the networking performance of a management or sales team. Requirements for Attendees No pre-requisites required.