2866 Courses

Overview This comprehensive course on Barista Training will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This Barista Training comes with accredited certification, which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast track your career ladder. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is This course for? There is no experience or previous qualifications required for enrolment on this  Barista Training. It is available to all students, of all academic backgrounds. Requirements Our Barista Training is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management, Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 9 sections • 45 lectures • 05:13:00 total length •Coffee Tree and Brief History of Coffee: 00:15:00 •Coffee Varieties: 00:21:00 •Coffee Growing and Harvest: 00:06:00 •Coffee Processing Methods: 00:08:00 •Coffee Grading: 00:09:00 •First, Second and Third Wave of Coffee: 00:11:00 •Coffee Defects and Sorting: 00:06:00 •Introduction to Espresso Machine: 00:21:00 •Manual, Semi-Auto and Full Auto (Volumetric) Espresso Machines: 00:05:00 •Working Principles of Volumetric Machines: 00:02:00 •Espresso Machines Boiler Types: 00:05:00 •Espresso Grinder: 00:10:00 •Grinder Burrs: 00:03:00 •How to Adjust the Grinder?: 00:03:00 •Dosing: 00:02:00 •Distribution: 00:02:00 •Tamping and Tampers: 00:13:00 •Inserting the Portafilter: 00:03:00 •Starting the Pump: 00:01:00 •Flushing the Group and Cleaning the Portafilter: 00:02:00 •What is Naked Portafilter? Why is it used?: 00:02:00 •The Importance of Water: 00:04:00 •Understanding Time Concept and Practices: 00:15:00 •Under and Over Extraction: 00:10:00 •Chanelling: 00:11:00 •Steam Boiler and Steam Wand: 00:04:00 •Milk Selection: 00:06:00 •Milk Frothing and Heat Targets: 00:17:00 •Milk Splitting: 00:04:00 •The Difference Between Cappuccino and Latte Foam: 00:05:00 •First Half: 00:05:00 •Second Half: 00:07:00 •Maneuvers: 00:04:00 •Heart - Positioning and Cutting: 00:01:00 •Pouring Workouts: 00:07:00 •Espresso Variations: 00:04:00 •Espresso with Water: 00:03:00 •Espresso with Milk: 00:15:00 •Espresso with Ice: 00:03:00 •Coffee Bar Layout: 00:07:00 •Work Flow: 00:06:00 •Clothing & Apparel: 00:04:00 •Hygiene: 00:03:00 •Real Life Scenarios and Simulation: 00:07:00 •Espresso Machine Cleaning and Maintenance: 00:11:00

Duration 5 Days 30 CPD hours This course is intended for Experienced security administrators or network administrators Overview By the end of the course, you should be able to meet the following objectives: Describe the architecture and main components of NSX-T Data Center Explain the features and benefits of NSX-T Data Center Deploy the NSX Management cluster and VMware NSX Edge™ nodes Prepare VMware ESXi™ and KVM hosts to participate in NSX-T Data Center networking Create and configure segments for layer 2 forwarding Create and configure Tier-0 and Tier-1 gateways for logical routing Use distributed and gateway firewall policies to filter east-west and north-south traffic in NSX-T Data Center Configure Advanced Threat Prevention features Configure network services on NSX Edge nodes Use VMware Identity Manager and LDAP to manage users and access Explain the use cases, importance, and architecture of Federation This five-day, fast-paced course provides comprehensive training on how to install, configure, and manage a VMware NSX-T? Data Center environment. This course covers key NSX-T Data Center features and functionality offered in the NSX-T Data Center 3.2 release, including the overall infrastructure, logical switching, logical routing, networking and security services, firewalls and advanced threat prevention, and more. Course Introduction Introductions and course logistics Course objectives VMware Virtual Cloud Network and NSX-T Data Center Introduce the VMware Virtual Cloud Network vision Discuss NSX-T Data Center solutions, use cases, and benefits Explain NSX-T Data Center architecture and components Describe the VMware NSXTM product portfolio and features Explain the management, control, data, and consumption planes and function Preparing the NSX-T Data Center Infrastructure Describe NSX Management Cluster Deploy VMware NSXTM ManagerTM nodes on VMware ESXi and KVM hypervisors Navigate through the NSX Manager UI Explain data-plane components such as N-VDS/VDS, transport nodes, transport zones, profiles, and more Perform transport node preparation and establish the data center infrastructure Verify transport node status and connectivity NSX-T Data Center Logical Switching Introduce key components and terminology in logical switching Describe the function and types of L2 segments Explain tunneling and the GENEVE encapsulation Configure logical segments and attach hosts using NSX Manager UI Describe the function and types of segment profiles Create segment profiles and apply them to segments and ports Explain the function of MAC, ARP, and TEP tables used in packet forwarding Demonstrate L2 unicast packet flow Explain ARP suppression and BUM traffic handling NSX-T Data Center Logical Routing Describe the logical routing function and use cases Introduce the two-tier routing architecture, topologies, and components Explain the Tier-0 and Tier-1 Gateway functions Describe the logical router components: Service Router and Distributed Router Discuss the architecture and function of NSX Edge nodes Discuss deployment options of NSX Edge nodes Configure NSX Edge nodes and create NSX Edge clusters Configure Tier-0 and Tier-1 Gateways Examine the single-tier and multitier packet flow Configure static routing and dynamic routing, including BGP and OSPF Enable ECMP on Tier-0 Gateway Describe NSX Edge HA, failure detection, and failback modes Configure VRF Lite NSX-T Data Center Bridging Describe the function of logical bridging Discuss the logical bridging use cases Compare routing and bridging solutions Explain the components of logical bridging Create bridge clusters and bridge profiles NSX-T Data Center Firewalls Describe NSX segmentation Identify the steps to enforce Zero-Trust with NSX segmentation Describe the Distributed Firewall architecture, components, and function Configure Distributed Firewall sections and rules Configure the Distributed Firewall on VDS Describe the Gateway Firewall architecture, components, and function Configure Gateway Firewall sections and rules NSX-T Data Center Advanced Threat Prevention Explain NSX IDS/IPS and its use cases Configure NSX IDS/IPS Deploy the NSX Application Platform Identify the components and architecture of NSX Malware Prevention Configure NSX Malware Prevention for east-west and north-south traffic Describe the use cases and architecture of NSX Intelligence Identify the components and architecture of VMware NSX© Network Detection and Response? Use NSX Network Detection and Response to analyze network traffic events. NSX-T Data Center Services Describe NSX-T Data Center services Explain and configure Network Address Translation (NAT) Explain and configure DNS and DHCP services Describe VMware NSX© Advanced Load Balancer? architecture, components, topologies, and use cases. Configure NSX Advanced Load Balancer Discuss the IPSec VPN and L2 VPN function and use cases Configure IPSec VPN and L2 VPN using the NSX Manager UI NSX-T Data Center User and Role Management Describe the function and benefits of VMware Identity Manager? in NSX-T Data Center Integrate VMware Identity Manager with NSX-T Data Center Integrate LDAP with NSX-T Data Center Identify the various types of users, authentication policies, and permissions Use role-based access control to restrict user access NSX-T Data Center Federation Introduce the NSX-T Data Center Federation key concepts, terminology, and use-cases. Explain the onboarding process of NSX-T Data Center Federation Describe the NSX-T Data Center Federation switching and routing functions. Describe the NSX-T Data Center Federation security concepts.

Imagine a world where misplaced documents, complex paper trails, and security vulnerabilities are things of the past. Welcome to the transformative universe of Electronic Document Management (EDM). Our course, 'Electronic Document Management: Efficient Data Handling,' is your gateway to mastering this indispensable realm. Learn how to optimise the flow of digital information, assure compliance with industry regulations, and secure your data assets in the modern world. Dive deep into crucial subjects such as standards, regulations, and the framework to set up an EDM system. Become adept at the electronic document lifecycle, understanding its operations, processes, and control measures. Additionally, our Module 07 on Advanced Topics propels you towards becoming an authority in the field, teaching you nuances that can't be overlooked. Learning Outcomes Acquire a foundational understanding of Electronic Document Management. Gain proficiency in implementing EDM systems compliant with industry regulations. Attain skills to manage the electronic document lifecycle from creation to disposal. Master the operations and processes that govern EDM systems. Learn advanced security measures, document control, and auditing techniques. Why buy this Electronic Document Management: Efficient Data Handling? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Electronic Document Management: Efficient Data Handling there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this Electronic Document Management: Efficient Data Handling for? Individuals interested in document management or data security. Aspiring information managers and compliance officers. Administrative staff wanting to modernise data handling methods. IT enthusiasts desiring a specialization in document management. Entrepreneurs looking to implement EDM in their businesses. Prerequisites This Electronic Document Management: Efficient Data Handling does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Electronic Document Management: Efficient Data Handling was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path Document Controller: Average Salary £30,000 - £35,000 Compliance Officer: Average Salary £40,000 - £50,000 Information Manager: Average Salary £50,000 - £60,000 Data Analyst: Average Salary £35,000 - £42,000 IT Consultant specialising in EDM: Average Salary £60,000 - £70,000 Operations Manager with EDM focus: Average Salary £55,000 - £65,000 Course Curriculum Module 01: Introduction to Electronic Document Management (EDM) Introduction to Electronic Document Management (EDM) 00:21:00 Module 02: Standards, Regulations and Compliance in EDM Standards, Regulations and Compliance in EDM 00:21:00 Module 03: Implementing and Framework of EDM Implementing and Framework of EDM 00:16:00 Module 04: Electronic Document Lifecycle Management Electronic Document Lifecycle Management 00:20:00 Module 05: Operations and Processes in EDM Operations and Processes in EDM 00:19:00 Module 06: Document Control, Security, and Auditing Document Control, Security, and Auditing 00:21:00 Module 07: Advanced Topics in EDM Advanced Topics in EDM 00:23:00

Imagine a world where sustainable energy sources power our lives. Welcome to the 'Renewable Energy Engineering Course,' your gateway to understanding this vital field. Delve deep into various forms of green energy, from solar and wind to geothermal and ocean technologies. With each module, you'll uncover the technologies that are shaping a brighter, greener future. As you progress, you'll explore how these individual energy systems interlink and integrate, ensuring seamless energy flow in our increasingly eco-conscious world. Learning Outcomes Understand the fundamentals and significance of renewable energy engineering. Gain insights into the mechanics and applications of solar and wind energy systems. Explore the principles and applications of bioenergy, biomass, and geothermal energy. Grasp the concepts behind hydroelectric power and ocean energy technologies. Recognise the importance and methods of energy storage and integration for renewable sources. Why buy this Renewable Energy Engineering Course? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards and CIQ after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Unlock career resources for CV improvement, interview readiness, and job success. Who is this Renewable Energy Engineering Course for? Aspiring engineers keen to specialise in the renewable energy sector. Environmentalists aiming to deepen their knowledge in sustainable power sources. Technologists curious about the latest in energy storage and integration. Graduates seeking a foundation in green energy technologies. Entrepreneurs looking to venture into the renewable energy market. Career path Solar Energy Technician: £25,000 - £35,000 Wind Turbine Engineer: £28,000 - £40,000 Biomass Facility Manager: £30,000 - £45,000 Geothermal Energy Specialist: £27,000 - £38,000 Hydroelectric Plant Operator: £26,000 - £36,000 Ocean Energy Researcher: £29,000 - £42,000 Prerequisites This Renewable Energy Engineering Course does not require you to have any prior qualifications or experience. You can just enrol and start learning. This course was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Certification After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Course Curriculum Module 01: Introduction to Renewable Energy Engineering Introduction to Renewable Energy Engineering 00:16:00 Module 02: Solar Energy Technologies Solar Energy Technologies 00:20:00 Module 03: Wind Energy Systems Wind Energy Systems 00:18:00 Module 04: Bioenergy and Biomass Bioenergy and Biomass 00:19:00 Module 05: Geothermal Energy Geothermal Energy 00:18:00 Module 06: Hydroelectric Power Hydroelectric Power 00:17:00 Module 07: Ocean Energy Technologies Ocean Energy Technologies 00:17:00 Module 08: Energy Storage for Renewables Energy Storage for Renewables 00:20:00 Module 09: Renewable Energy Integration Renewable Energy Integration 00:15:00

In the heart of every medical establishment, there's a silent pulse that drives the continuous flow of medical communication - Medical Transcription. The Medical Transcription Diploma - Level 3 course is your window into this crucial realm of the medical sector. The course illuminates the world of medical transcription, from its foundational concepts to the nuances of medical language. It won't just make you conversant with medical jargon but also equip you with the crucial know-how of data protection and formatting essentials. Join us, and become part of this indispensable sector. Learning Outcomes: Familiarize with the basics of medical transcription and its role in the healthcare industry. Understand the fundamentals of medical reports and the elements involved in transcription. Acquire proficiency in medical language and terminology essential for transcription accuracy. Master the formatting techniques and guidelines used in medical transcription. Develop a thorough understanding of data protection and confidentiality in medical transcription. Learn about the legal and ethical aspects of handling sensitive medical information. Enhance listening and transcribing skills to accurately interpret medical dictations. Practice transcription exercises to reinforce learning and improve transcription efficiency. Why buy this Medical Transcription Diploma? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments are designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Medical Transcription Diploma - Level 3 Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Who is this Medical Transcription course for? Aspiring medical transcriptionists seeking formal training and certification. Medical students or healthcare professionals interested in transcription career options. Office administrators or clerical staff in medical facilities exploring transcription roles. Individuals looking to start a home-based medical transcription business. Career path Medical Transcriptionist: Average Salary: £23,000 - £28,000 per annum Medical Documentation Specialist: Average Salary: £25,000 - £30,000 per annum Medical Records Clerk: Average Salary: £19,000 - £23,000 per annum Healthcare Document Controller: Average Salary: £20,000 - £26,000 per annum Medical Administrator: Average Salary: £21,000 - £26,000 per annum Clinical Data Coordinator: Average Salary: £24,000 - £29,000 per annum Prerequisites This Medical Transcription Diploma - Level 3 does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Medical Transcription Diploma - Level 3 was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Certification After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Course Curriculum Module 01: Introduction to Medical Transcription Introduction to Medical Transcription 00:13:00 Module 02: The What, How, Who and Why of Medical Transcription The What, How, Who and Why of Medical Transcription 00:18:00 Module 03: Understanding Medical Reports Understanding Medical Reports 00:26:00 Module 04: Medical Language Boot Camp Medical Language Boot Camp 00:13:00 Module 05: Formatting: The Basics Formatting: The Basics 00:15:00 Module 06: Data Protection Data Protection 00:18:00 Assignment Assignment - Medical Transcription Diploma - Level 3 00:00:00

Description Social media, now a day, become part and parcel of everyday life. Every day different types of social apps are launched. So, mastery over social media is challenging now. But, knowing some tactics you can establish your supremacy at present social media. The Social Media Dominance 2018 course provides you with the ingredients to become a successful person. It teaches you how to present your quality, grab the flow of current, age and work on it. It helps you to reshape your ideas and thinking in terms of making decisions. It allows understanding the technical advancement and procedures. It makes you concern showing the different path of reality to hold your personality and popularity in the social media world. It actually improvises your technical, intellectual, and sensual attire for establishing social media dominance in 2018. Assessment: This course does not involve any MCQ test. Students need to answer assignment questions to complete the course, the answers will be in the form of written work in pdf or word. Students can write the answers in their own time. Once the answers are submitted, the instructor will check and assess the work. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Social Media Dominance 2018 is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Social Media Dominance 2018 is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Introduction Who is Elise Quevedo? FREE 00:02:00 Who Is the Course For? 00:01:00 Understanding Social Media It's a New Social Media Revolution! 00:02:00 Social Network Roles 00:02:00 The Essence of Social Media Introduction 00:05:00 Selling an Experience 00:02:00 FACEBOOK: Dos and Don'ts 00:02:00 PINTEREST: Dos and Don'ts 00:03:00 INSTAGRAM: Dos and Don'ts 00:03:00 TWITTER and Maximising Social Media Profiles 00:02:00 YOUTUBE: Dos and Don'ts 00:01:00 Optimising for Success Introduction 00:03:00 The Golden Rules 00:06:00 There Is Magic After All 00:02:00 Benefits for Business 00:04:00 Key Steps to Social Media Dominance Introduction 00:05:00 Did You Get It? 00:02:00 Bonus Lecture: Digital Trends for 2018 00:02:00 Final Note and Thank You 00:02:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Unlock your creative potential with our Interior Design Masterclass: Concepts and Creativity. Dive into the art of space planning, color theory, sustainable design, and more. Elevate your skills with practical knowledge, digital tools, and professional insights. Join us for a transformative journey into the world of interior design.

Overview Gain the necessary skills and knowledge to become a competent Transport and Logistics Manager, and learn fundamental project management and supply chain management principles, with the complete Transport & Logistic Management course. Designed by industry experts, this Transport & Logistic Management training course will guide you through every stage of your career, from understanding how the supply chain works, to the elements of a strong and efficient supply chain. You'll also learn about procurement and the relationship between supply chain and logistics management. Fast track your career today by learning specialist industry skills, and ensure your complete career progression, with a recognised qualification in transport and logistics management. Why buy this Transport & Logistic Management? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Transport & Logistic Management you will be able to take the MCQ test that will assess your knowledge. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this course for? This Transport & Logistic Management does not require you to have any prior qualifications or experience. You can just enrol and start learning.  Prerequisites This Transport & Logistic Management was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path As this course comes with multiple courses included as bonus, you will be able to pursue multiple occupations. This Transport & Logistic Management is a great way for you to gain multiple skills from the comfort of your home. Course Curriculum Transport Management An Introduction to Successful Transport Management 00:20:00 The UK's Travel Infrastructure - Road and Rail 00:10:00 Road Freight and Transport Management 00:30:00 Passenger Road Transport and its Management 00:30:00 Rail and Transport Management 00:15:00 Transport Management for Ports and Inland Waters 00:15:00 Transport Management for Airlines 00:10:00 Trends, Challenges and Best Practice in Transport Management 00:10:00 Transport Management and Health and Safety 00:10:00 SAP Transportation Management ECC TM EWM Shipment Integrated Scenario 00:30:00 SAP Transportation Domestic Scenario 00:22:00 SAP Transportation Management (TM) Integrated Scenario 00:15:00 TM Overview + End to End Process Flow 00:43:00 SAP TM Uncontrolled Shipment Scenario 00:28:00 SAP TM - Air Way bill ID Generation 00:26:00 Effective SAP TM for perfect order fulfillment! 00:56:00 Mock Exam Mock Exam- Transport & Logistic Management 00:20:00 Final Exam Final Exam- Transport & Logistic Management 00:20:00

Businesses will always require sharp minds to navigate the intricate maze of regulations and predict potential threats. Acting as the watchdogs of an organisation,Compliance and Risk Management professionals ensure all procedures align with legislative standards and anticipate risks that could threaten business stability. According to UK statistics, there's a soaring 15% demand for experts in Compliance and Risk Management. In fact, the salary range lies between £40,000 to £100,000 per annum, depending on experience and roles. Our Compliance and Risk Management course dives deep into the fundamental topics of this discipline: from understanding the basics of compliance to the intricacies of compliance and risk management. With a Compliance and Risk Management comprehensive curriculum covering eight vital modules, including Compliance Audit, Ethics, and the Risk Management Process, our course offers a thorough theoretical grounding. By the end of your journey with us, you'll have a robust understanding, preparing you for a prosperous career in Compliance and Risk Management. Compliance and Risk Management Course Learning Outcomes: Master key concepts in Compliance and Risk Management. Comprehend Compliance's Five Essential Elements. Explore the intricacies of Compliance Management System (CMS). Decode the Compliance Audit methodology. Emphasise Ethics within Compliance and Risk Management frameworks. Identify diverse Risk categories in Compliance and Risk Management. Understand the Compliance and Risk Management procedural flow. Join today, be skilled, learn Compliance and Risk Management with positive energy and enthusiasm, create an excellent career using your full potential! Become the best in the Compliance and Risk Management business. Get Started Now. Upon completing this comprehensive Compliance and Risk Management course, you will be able to: Gain in-depth knowledge on what compliance is and the importance of compliance Get familiar with the five basic elements of compliance and processes Get introduced to Compliance Management System along with the elements of CMS Know the compliance audit in detail and acquire the skills to conduct a audit Explore the differences between ethics and compliance Be aware of what risk is and all the different types of risks Have a deep understanding of risk management, its objectives and concepts Gain intensive knowledge and skills to carry out a risk management process Diploma in Compliance and Risk Management Course Curriculum Course Curriculum : Module 1: Introduction to Compliance Module 2: Five Basic Elements of Compliance Module 3: Compliance Management System (CMS) Module 4: Compliance Audit Module 5: Compliance and Ethics Module 6: Risk and Types of Risk Module 7: Introduction to Risk Management Module 8: Risk Management Process CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Compliance Central aims to prepare efficient human resources for the industry and make it more productive than ever. This helpful course is suitable for any person who is interested in Compliance and Risk Management. There are no pre-requirements to take it. You can attend the course if you are a student, an enthusiast or a Employee Employer Manager Supervisor Entrepreneur Business Professional Company Leader HR Professional Requirements This Compliance and Risk Management course has no requirements. Career path This Compliance and Risk Management course will help you with the fundamentals of compliance and risk management. This course will provide all the essential competencies to explore a plethora of exciting work opportunities, such as - Consultant Officer Risk Manager Risk & Compliance Investigator These opportunities pay an average of £20,000 to £65,000 a year in the UK. Certificates CPD Accredited PDF Certificate Digital certificate - Included CPD Accredited Hard Copy Certificate Hard copy certificate - £10.79 CPD Accredited Hard Copy Certificate Delivery Charge: Inside the UK: Free Outside of the UK: £9.99 each

In the bustling realm of customer service, mastery isn't merely an option; it's the golden ticket to unlocking unparalleled success. Picture this: every interaction, a chance to dazzle and delight, transforming ordinary moments into extraordinary experiences. Welcome to the realm where every conversation holds the potential to forge lasting connections and elevate brand loyalty to unprecedented heights. Key Features: CPD Certified Free Certificate from Reed CIQ Approved Developed by Specialist Lifetime Access Within these carefully crafted modules lies the blueprint for customer service excellence. Explore the intricacies of communication, from the subtle nuances of phone etiquette to the art of building unwavering rapport over the airwaves. Navigate the ebb and flow of inbound and outbound calls with finesse, mastering the delicate dance of active listening and gracefully managing even the toughest of callers. Beyond the realms of mere conversation, delve into the realm of problem-solving prowess, equipped with the tools to navigate any challenge that comes your way. Here, each module is a stepping stone towards a deeper understanding of the intricate tapestry that is customer relationship management, culminating in the ability to measure success not just in metrics, but in the smiles of satisfied customers. Welcome to a world where every call is an opportunity, and excellence is not just a goal but a way of life. Course Curriculum Module 01: Introduction to Customer Service Module 02: What's Different about Good Customer Service? Module 03: Customer Relationship Management Module 04: Customer Service Communication Strategies Module 05: Aspects of Phone Etiquette Module 06: Building Rapport Over the Phone Module 07: Inbound and Outbound Calls Module 08: Active Listening and Managing Tough Callers Module 09: Managing Interoffice Calls and Voicemail Module 10: Problem Solving over the Phone Module 11: Intra Organisation Dealings Module 12: Measuring Customer Service Learning Outcomes: Identify key principles of effective phone-based customer service strategies. Apply techniques for building rapport and managing tough callers effectively. Demonstrate active listening skills and handle inbound and outbound calls proficiently. Utilize problem-solving strategies to address customer inquiries and concerns. Manage interoffice calls, voicemail, and intra-organisation dealings professionally. Evaluate customer service performance through effective measurement techniques. CPD 10 CPD hours / points Accredited by CPD Quality Standards Phone-Based Customer Service Training 2:49:55 1: Module 01: Introduction to Customer Service 13:13 2: Module 02: What's Different about Good Customer Service? 06:30 3: Module 03: Customer Relationship Management 06:30 4: Module 04: Customer Service Communication Strategies 14:06 5: Module 05: Aspects of Phone Etiquette 16:17 6: Module 06: Building Rapport Over the Phone 12:49 7: Module 07: Inbound and Outbound Calls 11:39 8: Module 08: Active Listening and Managing Tough Callers 16:03 9: Module 09: Managing Interoffice Calls and Voicemail 07:17 10: Module 10: Problem Solving over the Phone 35:10 11: Module 11: Intra Organisation Dealings 22:22 12: Module 12: Measuring Customer Service 06:59 13: CPD Certificate - Free 01:00 Who is this course for? Customer service representatives seeking to enhance phone-based communication skills. Call centre agents aiming to improve customer interactions and satisfaction. Sales professionals interested in refining their phone etiquette and communication strategies. Frontline staff members tasked with handling inbound and outbound calls effectively. Team leaders or supervisors responsible for managing and monitoring phone-based customer service. Career path Customer Service Advisor Call Centre Operator Sales Representative Receptionist Customer Support Specialist Telecommunications Operator Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.