448 Courses

Imagine yourself as a master of the dining realm, orchestrating seamless experiences and delighting guests at every turn. Elevate your skills with our comprehensive "Restaurant, Hospitality & Catering Management for Restaurant Manager" bundle. Unleash your potential through Restaurant Management insights, crafting unforgettable guest journeys. Dive into the art of profit optimization, harnessing data to set menu prices that boost your bottom line. Delve into eight immersive CPD Accredited courses, each a standalone course: Course 01: Restaurant Management Course 02: How to Analyse & Maximize Restaurant Profits Course 03: Set Menu Prices for your restaurant using data Course 04: Hospitality Management Level 2 Course 05: Catering Management Course 06: Level 1 Food Hygiene and Safety Course 07: Professional Waiter Diploma Course 08: Receptionist Skills Experience the synergy of "Restaurant, Hospitality & Catering Management for Restaurant Manager" and unlock a world where every aspect resonates with success. Embark now on a journey curated to perfection, where your mastery shines. Learning Outcomes Boost earnings through cost analysis, data-based pricing, and strategic management. Craft exceptional guest experiences, driving loyalty and referrals. Able to Plan, execute, and manage successful catering events for client satisfaction. Ensure a safe and clean food service environment with Level 1 Hygiene. Enhance dining with skilled waitstaff, anticipating needs and exceeding expectations. Master communication and organisation as the welcoming face of the establishment. With our Restaurant, Hospitality & Catering Management for Restaurant Manager bundle, you'll gain a comprehensive skill set, a deeper understanding of the industry, and the confidence to lead your team to success. Delve into profit optimization with our first course of the Restaurant, Hospitality & Catering Management for Restaurant Manager bundle, where you'll learn to dissect restaurant operations, strategically manage costs, and set menu prices that strike the perfect balance between value and profitability. Elevate your service game with the Professional Waiter Diploma, mastering the art of guest interactions and anticipation and creating memorable dining experiences that will keep patrons returning for more. Venture into the world of hospitality with our comprehensive Hospitality Management Level 2 course of this unique Restaurant, Hospitality & Catering Management for Restaurant Manager bundle. Uncover the secrets of crafting exceptional guest experiences, fostering customer loyalty, and ensuring that every visit to your establishment is unforgettable. Meanwhile, our Catering Management course equips you with the skills to orchestrate flawless catering events. Safety takes centre stage with the Level 1 Food Hygiene and Safety certification, ensuring that your establishment maintains the highest cleanliness and food safety standards. And as the face of your establishment, the Receptionist Skills course provides that you leave an indelible positive impression on every guest. This Restaurant, Hospitality & Catering Management for Restaurant Manager bundle promises to transform you into that visionary, armed with a versatile skill set that can navigate any challenge and seize every opportunity. CPD 80 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Aspiring Restaurant Managers Hospitality Enthusiasts Catering Professionals Food Industry Entrepreneurs Service-Oriented Individuals Career Changers Career path Restaurant Manager (£30K - £40K) Hospitality Manager (£25K - £35K) Catering Manager (£28K - £38K) Food Service Director (£35K - £45K) Guest Relations Manager (£25K - £35K) Front-of-House Manager (£22K - £32K) Certificates CPD Certificate Of Completion Digital certificate - Included 8 Digital Certificates Are Included With This Bundle CPD Quality Standard Hardcopy Certificate (FREE UK Delivery) Hard copy certificate - £9.99 Hardcopy Transcript - £9.99

Level 3 & 4 Endorsed Diploma | QLS Hard Copy Certificate Included | Plus 5 CPD Courses | Lifetime Access

Medical Secretary - Overview Are you passionate about working in the healthcare industry? Do you want to pursue a career as a Medical Secretary? Well, our Medical Secretary course is designed to equip you with the essential skills and knowledge needed to excel in this dynamic profession. From mastering the responsibilities of a medical secretary to honing your personal qualities such as teamwork, basic IT proficiency, and precision in record-keeping, our Medical Secretary course ensures you are well-prepared for the challenges and responsibilities that come with the role. This course focuses on receptionist training specifically tailored for medical settings, enhancing your communication skills and ensuring seamless interactions with patients and healthcare professionals alike. Plus, the Medical Secretary course will also help you become proficient in medical audio transcription, a fundamental aspect of medical documentation. As you move deeper into the course, you will gain in-depth knowledge of medical terminology and the management of medical records. With modules dedicated to receptionist training, medical terminology, and first aid, you'll develop a versatile skill set that employers value. Furthermore, this Medical Secretary course sheds light on human anatomy, medical law, and ethics to ensure that you are becoming skilled enough to handle the complexities of the healthcare industry with confidence and integrity. Enrol in our Medical Secretary course to prepare yourself to serve in the healthcare industry without further delay. Why Choose Teachers Training Some of our website features are: This is a dedicated website for teaching 24/7 tutor support Interactive Content Affordable price Courses accredited by the UK's top awarding bodies 100% online Flexible deadline Entry Requirements No formal entry requirements. You need to have: Passion for learning A good understanding of the English language Be motivated and hard-working Over the age of 16. Certification CPD Certification from The Teachers Training Successfully completing the MCQ exam of this course qualifies you for a CPD-accredited certificate from The Teachers Training. You will be eligible for both PDF copy and hard copy of the certificate to showcase your achievement however you wish. You can get your digital certificate (PDF) for £4.99 only Hard copy certificates are also available, and you can get one for only £10.99 You can get both PDF and Hard copy certificates for just £12.99! The certificate will add significant weight to your CV and will give you a competitive advantage when applying for jobs. Module 1: Medical Secretary Introduction Medical Secretary Introduction 00:12:00 Module 2: Receptionist Training for Medical Secretary Receptionist Training for Medical Secretary 00:21:00 Module 3: Communication Communication Skills 00:33:00 Module 4: Medical Audio Transcription Medical Audio Transcription 00:08:00 Module 5: Medical Volunteer Training Medical Volunteer Training 00:11:00 Module 6: First Aid Training First Aid Training 00:13:00 Module 7: Human Anatomy and Physiology Human Anatomy and Physiology 00:08:00 Module 8: Medical Terminology Medical Terminology 00:11:00 Module 9: Management of Medical Records Management of Medical Records 00:16:00 Module 10: Medical Insurance, Billing and Coding Medical Insurance, Billing and Coding 00:25:00 Module 11: Medical Research Medical Research 00:10:00 Module 12: Medical Law and Ethics Medical Law and Ethics 00:16:00

Are you looking to improve your current abilities or make a career move? Our unique Hotel Management & Administrative Skills Course might help you get there! Expand your expertise with high-quality training - study and get an expertly designed, great-value training experience. Learn from industry professionals and quickly equip yourself with the specific knowledge and skills you need to excel in your chosen career through the Hotel online training course. Students can expect to complete this Hotel Management & Administrative Skills training course in around 7 hours. You'll also get dedicated expert assistance from us to answer any queries you may have while studying our course. This course is broken down into several in-depth modules to provide you with the most convenient and rich learning experience possible. Upon successful completion of this course, you will receive an instant e-certificate as proof of comprehensive skill development and competency. Add these amazing new skills to your resume and boost your employability by simply enrolling on this course. With this comprehensive course, you can achieve your dreams and train for your ideal career. The provides students with an in-depth learning experience that they can work through at their own pace to enhance their professional development. The covers everything you need in order to progress in your chosen career. Enrolling on this course will ensure that you land your dream career faster than you thought possible. Stand out from the crowd and train for the job you want with the program. The Hotel Management & Administrative Skills course has been designed by experts, to create a rich and in-depth training experience for all the students who enrol on it. Enrol on the course now and get instant access to all course materials. Then, enjoy the course materials online from any internet-enabled device and learn when it suits you. Start your learning journey with this course straight away and take a step forward in securing a better future! Why should you choose this course with Academy for Health & Fitness? Opportunity to earn a certificate accredited by CPD after completing this course Student ID card with amazing discounts - completely for FREE! (£10 postal charges will be applicable for international delivery) Globally accepted standard structured lesson planning Innovative and engaging contents and activities Assessments that measure higher-level thinking and skills Complete this program in your own time, at your own pace Each of our students gets full 24/7 tutor support Curriculum of this Course: Our course consists of the following learning modules: Introduction to the Course Course Objectives Module 01: An Overview of Hotel Reception Customer Service Duties Financial Duties Overlap with Concierge Required Skills Promotion Potential Essential Skills for a Receptionist Hotel Receptionist Training Basic Training Technology Training Other Duties Length of Training Become a Successful Hotel Receptionist Learning About the Role Gaining Experience Finding a Job Career Path Ideal Skills Working Hours, Patterns and Environment Career Path and Progression Module 02: Hotel Reception Standard Procedures Standard Operating Procedures Most Common Tasks in The Hotel Reception Guest Registration and Check in Process Email Bookings Pre-Arrival Checks Module 03: Customer Service in Hotel Reception Customer Service High Quality Customer Service Module 04: Communication Skills Required for Hotel Reception The Importance of Effective Communication Verbal Communication Visual Communication Benefits of Effective Communication in the Hotel Industry Conduct Staff Training Results of Great Communication Skills Importance of Front Office Communication Interdepartmental Communication Switchboard Operators Do's and Don'ts of Hotel Communication Essential Attributes of Front Office Staff Effective Speaking The Effect of Breath on Voice and Speech Vocal Production Module 05: Telephone Handling in a Hotel Call Handling Greeting the Call Blind Transfer Reservation Enquiries Ending the Call For Reservations For General Enquiries Build Telephone Skills for Telephone Operators Telephone Systems for Hotels An Intelligent, Affordable Phone System for Your Hotel Enhancing Your Guests' Experience Supporting Different Users Drive Down Voice and Data Costs Increasing Your Revenue Module 06: How to Handle Difficult Hotel Guests Dealing with Stressful Situations Dealing with the Noise Issue Patience Is the Key How to Deal with An Angry Hotel Customer Follow Up The Bottom Line Module 07: Administrative Skills as a Hotel Receptionist Skills Why Organizational Skills Are Important Module 08: Computer Skills and Programs Top Computer Skills Module 09: Brand Standards in the Hospitality World Introduction to Branding in the Hospitality Industry The Importance of Branding to Your Hospitality Business Building Your Brand Target Whom You Want to Serve Give Customers a Great Experience at Every Point of Contact Module 10: Being a Team Player: Working with Other Hotel Departments Important Aspects to Encourage Teamwork in Hospitality Qualities that Make a Good Team Player Great Characteristics of a Great Team Player Module 11: Safety and Security in the Hotel Use Intelligent Access Control Systems Move to Mobile Keys Install Advanced Surveillance Technology Train Employees to Know Safety Procedures Keep Your Guests Informed Tighten Cyber Security Some Ways to Help Boost Hotel Security for Guests and Employees Safety and Security of Guests, Employees and Assets Bomb Threat Security Safety and Security Measures for Women Hotel Guests Safety Issues Fire in Hotel Module 12: Sales and Marketing as a Hotel Receptionist Selling Techniques Brainstorming areas for promotion Sales Skills Tools for Marketing Your Hospitality Business Module 13: Dressing the Part: Creating the Professional Look in Hospitality Dressing for a Hospitality Job What to Wear for a Restaurant Job What to Wear for a Hotel Job What to Wear for a Resort or Spa Job What to Wear to a Hospitality Interview Module 14: Keeping Stress Under Control on the Job Stress in the Workplace When is Workplace Stress Too Much? How Managers or Employers Can Reduce Stress at Work Module 15: Legal Issues in Hospitality Hotels Laws UK Importance of Knowledge of Laws in The Hospitality Industry How OSHA Regulations Affect the Hotel Business Module 16: The Future for Hotel Receptionists The Role of the Hotel Receptionist Skills of a Good Receptionist Assessment Process Once you have completed all the modules in the course, your skills and knowledge will be tested with an automated multiple-choice assessment. You will then receive instant results to let you know if you have successfully passed the course. Show off Your New Skills With a Certification of Completion The learners have to successfully complete the assessment of this course to achieve the CPD accredited certificate. Digital certificates can be ordered for only £10. The learner can purchase printed hard copies inside the UK for £29, and international students can purchase printed hard copies for £39. Who is this course for? Is This Hotel Management & Administrative Skills Course Right for You? This course is ideal for anyone interested in this topic and who wants to learn more about it. This course will help you gain a strong understanding of the core concepts and will allow you to gain in-depth knowledge of the subject matter. This course is suitable for everyone. There are no specific entry requirements, and you can access the course materials from anywhere in the world. Requirements There are no previous knowledge requirements for the Hotel Management & Administrative Skills program; this is open to anyone! Any learning enthusiast from anywhere in the world can enrol on this course without any hesitation. All students must have a passion for learning and literacy, as well as being over the age of 16. Browse this 100% online course from any internet device, including your computer, tablet or smartphone. Study at your own pace and earn an industry Skillset with this course. Career path This Hotel Management & Administrative Skills course will help you to kickstart or take your career in the relevant sector to the next level. This course will help you achieve a position of respect and dignity, and you will be able to get ahead of the competition. The certificate will add significant weight to your CV and will help you in procuring jobs in the relevant industry.

Medical Secretary Course Online A Medical Secretary Course is responsible for ensuring that a doctor's office runs smoothly so that patients receive the best possible care. A medical secretary must understand office organisation and standard procedures to provide this secretarial support. They should also be able to use medical terminologies fluently. This Medical Secretary Course will teach you about the medical secretarial profession and the skills needed to do the job successfully. This Medical Secretary Course will teach you about the roles and responsibilities of a medical secretary. You will also learn various medical secretary skills, including an effective filing system, medical transcription, medical writing, maintaining medical records, an appointment system, and more. Furthermore, this comprehensive Medical Secretary Course will teach you the critical concepts of patient confidentiality and other legal aspects of the healthcare industry. Courses are included in this Medical Secretary Bundle Course Course 01: Medical Secretary Course 02: Dealing With Difficult People Course 03: Communication Skills Course Course 04: Level 5 Proofreading & Copy Editing Course 05: Level 2 Customer Service Course 06: Level 1 Certificate in Well-being Course 07: Level 5 Negotiation Skills Course Course 08: Workplace Stress Management Course 09: Level 2 Award in Job Search and Interview Skills Course 10: Anger Management [ Note: Free PDF certificate as soon as completing the Medical Secretary course ] Medical Secretary Course Industry Experts Designed this Medical Secretary Course into 13 detailed modules. Assessment Method of Medical Secretary Course After completing each module of the Medical Secretary Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification of Medical Secretary Course After completing the MCQ/Assignment assessment for this Medical Secretary Course, you will be entitled to a Certificate of Completion from Training Tale. Who is this course for? Medical Secretary Course This Medical Secretary Course is ideal for Health Care Professionals who work and will be working in healthcare settings such as hospitals, clinics, and healthcare facilities. Requirements Medical Secretary Course There are no specific requirements for this Medical Secretary Course because it does not require any advanced knowledge or skills. Career path Medical Secretary Course After completing this Medical Secretary Course, you will have developed a set of skills necessary for career advancement and will be able to pursue a variety of job opportunities, including - Medical Receptionist, Medical Secretary, Healthcare Administrator, GP Receptionist, Patient Coordinator. Certificates Certificate of completion Digital certificate - Included

In the fast-paced world of medical offices, Patient Customer Service Training is vital for ensuring effective communication and organizational efficiency. Imagine a scenario where crucial patient records get misplaced or appointments are mishandled due to poor filing systems. This course addresses the importance of patient customer service training in medical offices, providing practical skills and knowledge to organize schedules, handle difficult customers, and implement effective filing systems. Just as a well-structured filing system ensures seamless access to information, this course equips learners with the tools needed to streamline patient care and enhance customer satisfaction. Learning Outcomes: Understand the significance of patient customer service training in medical offices. Acquire operative skills for organizing schedules and managing appointments. Familiarize oneself with medical jargon and terminology to enhance communication. Implement effective filing systems to ensure quick and accurate retrieval of patient records. Develop soft skills required for patient customer service, such as empathy and active listening. Handle challenging customer interactions with professionalism and confidence. The Filing Systems in Medical Offices course is designed to equip learners with essential knowledge and skills in patient customer service training. Beginning with an introduction to patient customer service, participants will explore the various areas and operative skills involved in providing exceptional service in a medical setting. Organizing schedules and mastering medical jargon and terminology are covered to ensure effective communication and efficient workflow. One of the highlights of this course is the module dedicated to effective filing systems in medical offices. Learners will learn how to develop and implement systems that promote easy retrieval of patient records, ensuring seamless access to critical information when needed. Additionally, the course focuses on honing patient customer service soft skills, such as empathy and active listening, which are crucial for building positive relationships with patients and colleagues. Certification Upon completion of the course, learners can obtain a certificate as proof of their achievement. You can receive a £4.99 PDF Certificate sent via email, a £9.99 Printed Hardcopy Certificate for delivery in the UK, or a £19.99 Printed Hardcopy Certificate for international delivery. Each option depends on individual preferences and locations. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Medical office administrators Receptionists and front desk staff Medical secretaries and assistants Healthcare professionals transitioning into administrative roles Career path Medical Office Administrator: £20,000 - £30,000 per year Medical Receptionist: £18,000 - £25,000 per year Medical Secretary: £22,000 - £35,000 per year Administrative Assistant in a Healthcare Facility: £18,000 - £26,000 per year Patient Services Coordinator: £21,000 - £28,000 per year Healthcare Customer Service Representative: £19,000 - £24,000 per year

A medical secretary is responsible for ensuring that a doctor's office runs smoothly so that patients receive the best possible care. A medical secretary must understand office organisation and standard procedures to provide this secretarial support. They should also be able to use medical terminologies fluently. This coursewill teach you about the medical secretarial profession and the skills needed to do the job successfully. This coursewill teach you about the roles and responsibilities of a medical secretary. You will also learn various medical secretary skills, including an effective filing system, medical transcription, medical writing, maintaining medical records, an appointment system, and more. Furthermore, this comprehensive course will teach you the critical concepts of patient confidentiality and other legal aspects of the healthcare industry. Learning Outcomes After completing this course, learner will be able to: Understand the fundamentals of the National Health Service. Understand the roles and responsibilities of a medical secretary. Know how to organise schedules and manage appointment systems. Gain a clear understanding of the Law, Ethics and Medicine. Gain a thorough understanding of the effective filing system in medical offices. Familiarise yourself with the concept of patient confidentiality and its dos and don'ts. Become skilled at controlling and ordering stocks and supplies. Gain in-depth knowledge of Medical Terminology and Clinical Aspects. Know the importance of health and safety in the healthcare sector. Have a solid understanding of Complementary Medicine Why Choose Diploma in Medical Receptionist and Secretary from Us Self-paced course, access available from anywhere. Easy to understand, high-quality study materials. This Course developed by industry experts. MCQ quiz after each module to assess your learning. Automated and instant assessment results. 24/7 support via live chat, phone call or email. Free PDF certificate as soon as completing medical secretary Course. **Courses are included in this Diploma in Medical Secretary Bundle Course Course 01: Diploma in Medical Secretary Course 02: Dealing With Difficult People Course 03: Communication Skills Course Course 04: Level 5 Report Writing Course Course 05: Level 5 Proofreading & Copy Editing Course 06: Level 1 Certificate in Well-being Course 07: Mental Health Support Worker Course 08: Level 3 Diploma in Healthcare Support Course 09: Workplace Stress Management Course 10: Level 2 Award in Job Search and Interview Skills Course 11: Anger Management ***Others Included of Diploma in Medical Secretary Bundle Course Free 11 PDF Certificate Access to Content - Lifetime Exam Fee - Totally Free Free Retake Exam [ Note: Free PDF certificate as soon as completing the course ] Detailed course curriculum of the Diploma in Medical Secretary: Module 1: The National Health Service Module 2: Patient (Customer) Care Module 3: Communication Module 4: Law, Ethics and Medicine Module 5: Health & Safety in a Clinical Environment Module 6: Practical Reception Skills in General Practice Module 7: The Hospital Service Module 8: Private Medicine Module 9: Forms, Fees and Finances in General Practises Module 10: Using Information Technology Module 11: Medical Terminology and Clinical Aspects Module 12: Audit, Health Economics and Ensuring Quality for the Medical Receptionist and Secretary Module 13: Complementary Medicine ------------------- Assessment Method After completing each module of the Diploma in Medical Secretary, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Once you complete all the modules in this manner, you will be qualified to request your certification. Certification After completing the MCQ/Assignment assessment for this Diploma in Medical Secretary, you will be entitled to a Certificate of Completion from Training Tale. It will act as proof of your extensive professional development. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? Diploma in Medical Secretary is ideal for Health Care Professionals who work and will be working in healthcare settings such as hospitals, clinics, and healthcare facilities. Requirements Students who intend to enrol in this Diploma in Medical Secretary must meet the following requirements: Good command of the English language Must be vivacious and self-driven Basic computer knowledge A minimum of 16 years of age is required Career path After completing this Diploma in Medical Secretary, you will have developed a set of skills necessary for career advancement and will be able to pursue a variety of job opportunities, including - Medical Receptionist Medical Secretary Healthcare Administrator GP Receptionist Patient Coordinator Certificates Certificate of completion Digital certificate - Included

Build your communication skills to boost the productivity of office administration. Learn Business Etiquette, Organisational Skills, Effective Planning and Scheduling.

Medical Secretary: Medical Secretary Would you like to earn a professional qualification as a medical secretary? Our unique medical secretary diploma program offers thorough instruction in clerical and administrative duties unique to healthcare environments. Our diploma program for medical secretaries teaches students electronic health record management, scheduling and billing protocols, and medical terminology. Additionally, this medical secretary diploma program improves the communication abilities required for productive patient interactions. Participants in the diploma in medical secretary course gain expertise in managing patient inquiries and scheduling appointments through hands-on activities and realistic scenarios. Furthermore, this medical secretary diploma course teaches how to accurately and discreetly handle medical documentation. Basic office administration and regulatory compliance pertinent to healthcare settings are also included in this diploma program for medical secretaries. If you wish to help medical institutions run smoothly and provide high-quality patient care, enroll in our diploma program for medical secretaries. Learning outcome of diploma in medical secretary Upon completing the diploma in medical receptionist and secretary course, students will: Acquire proficiency in medical terminology, billing procedures, and electronic health record management. This diploma in medical secretary helps to develop effective communication and interpersonal skills for patient interaction and team collaboration. Master scheduling, appointment coordination, and administrative tasks specific to healthcare settings are included in this diploma in medical secretary. Also, this diploma in medical receptionist and secretary demonstrates accuracy and confidentiality in handling medical documentation and patient information. Through our diploma in medical secretary, you can gain knowledge of office management practices and regulatory compliance relevant to healthcare administration. Special Offers of this Medical Secretary: Medical Secretary Course: This Medical Secretary: Medical Secretary Course includes a FREE PDF Certificate. Lifetime access to this Medical Secretary: Medical Secretary Course Instant access to this Medical Secretary: Medical Secretary Course 24/7 Support Available to this Medical Secretary: Medical Secretary Course Medical Secretary: Medical Secretary Take your administrative skills to the next level with our Diploma in Medical Secretary: Medical Secretary program! This comprehensive training equips you with critical expertise as a Medical Secretary: Medical Secretary, including medical terminology, scheduling, billing, and electronic health record administration. The Medical Secretary: Medical Secretary diploma enhances your communication skills, enabling effective patient interactions and streamlined support in healthcare settings. Through immersive activities and real-life scenarios, you'll gain hands-on experience managing patient inquiries and scheduling with confidence. Plus, this Medical Secretary: Medical Secretary program teaches you how to handle medical records with precision and discretion, preparing you to thrive in a vital healthcare role. Who is this course for? Medical Secretary: Medical Secretary For health care professionals who currently or will work in healthcare environments, this diploma in medical secretary: medical secretary is perfect. Requirements Medical Secretary: Medical Secretary To enrol in this Medical Secretary: Medical Secretary Course, students must fulfil the following requirements: Good Command over English language is mandatory to enrol in our Medical Secretary: Medical Secretary Course. Be energetic and self-motivated to complete our Medical Secretary: Medical Secretary Course. Basic computer Skill is required to complete our Medical Secretary: Medical Secretary Course. If you want to enrol in our Medical Secretary: Medical Secretary Course, you must be at least 15 years old. Career path Medical Secretary: Medical Secretary This diploma in medical secretary: medical secretary course can help students pursue careers as medical receptionists, medical secretary: medical secretary, or administrative assistants in healthcare facilities, clinics, hospitals, or medical offices.

In this 10 minute video course, we explain the importance of delivering excellent customer service. There are a number of things every person in the organisation can do to provide great service. It is not just the responsibility of the customer service team or receptionist. every one in the business should be looking to provide great service to all customers - external and internal.