1544 Courses

Are you looking to enhance your Adolescent Psychology & Mental Counselling skills? If yes, then you have come to the right place. Our comprehensive course on Adolescent Psychology & Mental Counselling will assist you in producing the best possible outcome by mastering the Adolescent Psychology & Mental Counselling skills. The Adolescent Psychology & Mental Counselling course is for those who want to be successful. In the Adolescent Psychology & Mental Counselling course, you will learn the essential knowledge needed to become well versed in Adolescent Psychology & Mental Counselling. Our Adolescent Psychology & Mental Counselling course starts with the basics of Adolescent Psychology & Mental Counselling and gradually progresses towards advanced topics. Therefore, each lesson of this Adolescent Psychology & Mental Counselling course is intuitive and easy to understand. Why would you choose the Adolescent Psychology & Mental Counselling course from Compliance Central: Lifetime access to Adolescent Psychology & Mental Counselling course materials Full tutor support is available from Monday to Friday with the Adolescent Psychology & Mental Counselling course Learn Adolescent Psychology & Mental Counselling skills at your own pace from the comfort of your home Gain a complete understanding of Adolescent Psychology & Mental Counselling course Accessible, informative Adolescent Psychology & Mental Counselling learning modules designed by experts Get 24/7 help or advice from our email and live chat teams with the Adolescent Psychology & Mental Counselling Study Adolescent Psychology & Mental Counselling in your own time through your computer, tablet or mobile device A 100% learning satisfaction guarantee with your Adolescent Psychology & Mental Counselling Course Adolescent Psychology & Mental Counselling Curriculum Breakdown of the Adolescent Psychology & Mental Counselling Course Module 01: Counselling and Counsellors Module 02: Understanding Child Development Module 03: Factors That Influence Development Module 04: Cognitive Development Module 05: Social and Emotional Development Module 06: Personality and Intellectual Development in Children Module 07: Theories and Models of Counselling (Part 1) Module 08: Theories and Models of Counselling (Part 2) Module 09: Childhood and Adolescent Psychiatric Disorders Module 10: Counselling Children and Adolescents in Schools Module 11: Legal, Cultural and Ethical Issues in Professional Counselling Module 12: Counselling Stress and Anxiety Disorders Module 13: Counselling Trauma and Substance Abuse Module 14: Counselling Mood Disorders and Depression Module 15: Counselling Eating & Sleeping Disorders Module 16: Counselling Self-Harm and Suicide Module 17: Communication Skills and Empathy in Counselling CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Adolescent Psychology & Mental Counselling course helps aspiring professionals who want to obtain the knowledge and familiarise themselves with the skillsets to pursue a career in Adolescent Psychology & Mental Counselling. It is also great for professionals who are already working in Adolescent Psychology & Mental Counselling and want to get promoted at work. Requirements To enrol in this Adolescent Psychology & Mental Counselling course, all you need is a basic understanding of the English Language and an internet connection. Career path The Adolescent Psychology & Mental Counselling course will enhance your knowledge and improve your confidence in exploring opportunities in various sectors related to Adolescent Psychology & Mental Counselling. Mental Health Support Worker: £20,000 to £28,000 per year School Counsellor: £24,000 to £38,000 per year Youth Worker: £18,000 to £30,000 per year Certificates CPD Accredited PDF Certificate Digital certificate - Included CPD Accredited PDF Certificate CPD Accredited Hard Copy Certificate Hard copy certificate - £10.79 CPD Accredited Hard Copy Certificate Delivery Charge: Inside the UK: Free Outside of the UK: £9.99 each

Cupping Therapy: Cupping Cupping Therapy: Cupping Introducing "Cupping Therapy: Unlocking the Healing Power Within" Are you looking for a natural and effective way to alleviate pain, reduce stress, and promote overall wellness? Look no further! Welcome to Cupping: Cupping Therapy course, the comprehensive online course that will empower you to harness the ancient practice of cupping for optimal health and well-being. Unlock the secrets of Cupping with our comprehensive course! Dive deep into the art and science of Cupping, mastering techniques that enhance wellness and vitality. Learn how to apply Cupping therapy effectively, harnessing its power to relieve tension, improve circulation, and promote relaxation. Our expert instructors will guide you through hands-on sessions, ensuring you grasp the nuances of Cupping with confidence. Explore the diverse applications of Cupping, from traditional Chinese medicine to modern holistic practices, and discover its transformative potential for clients and yourself. Enroll now and elevate your practice with the ancient wisdom of Cupping! Don't miss this opportunity to become a Cupping expert! Join our dynamic course and immerse yourself in the world of Cupping therapy. Delve into the history and philosophy behind Cupping, understanding its role in promoting balance and healing. Through interactive lessons and practical demonstrations, you'll develop proficiency in Cupping techniques that yield remarkable results. Whether you're a seasoned therapist or new to the field, our course offers invaluable insights into the therapeutic benefits of Cupping. Elevate your skills, expand your knowledge, and embark on a journey towards mastery in Cupping therapy today! Why Choose This Cupping: Cupping Therapy Course from Us Cupping Course developed by industry experts. Free PDF certificate as soon as completing the Cupping course. Special Offers of this Cupping: Cupping Therapy Course This Cupping: Cupping Course includes a FREE PDF Certificate. Lifetime access to this Cupping: Cupping Course Instant access to this Cupping: Cupping Course Get FREE Tutor Support from Monday to Friday in this Cupping: Cupping Therapy Course Free Courses with Cupping: Cupping Therapy Course 01: Occupational Therapy Course 02: Hot Stone Massage Therapy [ Note: A free PDF certificate will be provided as soon as complete the Cupping: Cupping Therapy course ] Cupping : Cupping Therapy Industry Experts Designed this Cupping: Cupping Therapy course into 06 detailed modules. Course Curriculum of Cupping: Cupping Therapy Module 01: What Is Cupping Therapy Module 02: Cupping Sets Module 03: Cupping Techniques Module 04: Safety Module 05: Treatment of Sports Injuries And Pain Management Module 06: Treatment of Other Conditions. Assessment Method of Cupping Therapy After completing each module of the Cupping: Cupping Therapy Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification of Cupping Therapy After completing the MCQ/Assignment assessment for this Cupping : Cupping Therapy course, you will be entitled to a Certificate of Completion from Training Tale. Who is this course for? Cupping : Cupping Therapy This Cupping: Cupping Therapy course is appropriate for those who are interested in grow up their knowledge and skills in alternative therapies. This Cupping Therapy: Cupping Therapy course is suitable for: Holistic Practitioners Health Professionals Wellness Enthusiasts Individuals Seeking Career Change Requirements Cupping : Cupping Therapy Students who intend to enrol in this Cupping : Cupping Therapy course must meet the following requirements: Cupping: Cupping: Good command of the English language Cupping: Cupping: Must be vivacious and self-driven Cupping: Cupping: Basic computer knowledge Cupping: Cupping: A minimum of 16 years of age is required Career path Cupping : Cupping Therapy Certificates Certificate of completion Digital certificate - Included

Unlock the secrets of hydrotherapy with our comprehensive training course designed for healthcare professionals and enthusiasts alike. Whether you're looking to expand your therapeutic skills or delve into a new field, our Hydrotherapy Training offers everything you need to know to excel in this rejuvenating practice. Key Features: CPD Certified Free Certificate from Reed CIQ Approved Developed by Specialist Lifetime Access In the Hydrotherapy Training course, learners will delve into the fundamentals of hydrotherapy, exploring its various applications and benefits. They will gain a solid understanding of human anatomy and physiology as it relates to hydrotherapy practices. The course covers different types of hydrotherapy techniques and their specific uses in treating various health conditions. Learners will explore the physiological effects of hydrotherapy on the body, including its therapeutic impacts. Practical applications focus on hydrotherapy techniques tailored for the shoulder and lower limbs, addressing common issues and promoting recovery. Additionally, the course extends its application to hydrotherapy for animals, providing insights into how these techniques can benefit veterinary care. Overall, learners will acquire comprehensive knowledge and skills in applying hydrotherapy effectively, both for human rehabilitation and animal well-being. Course Curriculum Module 01: Introduction to Hydrotherapy Module 02: Anatomy and Physiology Review Module 03: Types of Hydrotherapy Module 04: Common Conditions Treated With Hydrotherapy Module 05: Effects of Hydrotherapy Module 06: Hydrotherapy for Shoulder and Lower Limb Module 07: Hydrotherapy for Animals Learning Outcomes: Identify various types of hydrotherapy treatments for therapeutic applications. Describe the physiological effects of hydrotherapy on the human body. Apply hydrotherapy techniques specifically for shoulder and lower limb conditions. Recognize common medical conditions treated effectively through hydrotherapy methods. Explain the anatomical structures relevant to hydrotherapy treatments. Explore hydrotherapy applications in veterinary care for different animal conditions. CPD 10 CPD hours / points Accredited by CPD Quality Standards Hydrotherapy Training 1:12:34 1: Module 01: Introduction to Hydrotherapy 09:02 2: Module 02: Anatomy and Physiology Review 10:04 3: Module 03: Types of Hydrotherapy 10:56 4: Module 04: Common Conditions Treated With Hydrotherapy 11:09 5: Module 05: Effects of Hydrotherapy 09:32 6: Module 06: Hydrotherapy for Shoulder and Lower Limb 10:10 7: Module 07: Hydrotherapy for Animals 10:41 8: CPD Certificate - Free 01:00 Who is this course for? Physiotherapists looking to enhance treatment options. Sports therapists interested in holistic rehabilitation methods. Veterinarians seeking alternative therapeutic interventions. Healthcare professionals wanting to broaden therapeutic knowledge. Fitness trainers aiming to expand client rehabilitation techniques. Career path Hydrotherapist in a rehabilitation centre. Physiotherapy assistant with hydrotherapy specialization. Sports therapist focusing on hydrotherapy treatments. Veterinary hydrotherapist for animal rehabilitation. Aquatic therapist in healthcare settings. Hydrotherapy technician in a wellness centre. Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Unlock the secrets of hydrotherapy with our comprehensive training course designed for healthcare professionals and enthusiasts alike. Whether you're looking to expand your therapeutic skills or delve into a new field, our Hydrotherapy Training offers everything you need to know to excel in this rejuvenating practice. Key Features: CPD Certified Free Certificate from Reed CIQ Approved Developed by Specialist Lifetime Access In the Hydrotherapy Training course, learners will delve into the fundamentals of hydrotherapy, exploring its various applications and benefits. They will gain a solid understanding of human anatomy and physiology as it relates to hydrotherapy practices. The course covers different types of hydrotherapy techniques and their specific uses in treating various health conditions. Learners will explore the physiological effects of hydrotherapy on the body, including its therapeutic impacts. Practical applications focus on hydrotherapy techniques tailored for the shoulder and lower limbs, addressing common issues and promoting recovery. Additionally, the course extends its application to hydrotherapy for animals, providing insights into how these techniques can benefit veterinary care. Overall, learners will acquire comprehensive knowledge and skills in applying hydrotherapy effectively, both for human rehabilitation and animal well-being. Course Curriculum Module 01: Introduction to Hydrotherapy Module 02: Anatomy and Physiology Review Module 03: Types of Hydrotherapy Module 04: Common Conditions Treated With Hydrotherapy Module 05: Effects of Hydrotherapy Module 06: Hydrotherapy for Shoulder and Lower Limb Module 07: Hydrotherapy for Animals Learning Outcomes: Identify various types of hydrotherapy treatments for therapeutic applications. Describe the physiological effects of hydrotherapy on the human body. Apply hydrotherapy techniques specifically for shoulder and lower limb conditions. Recognize common medical conditions treated effectively through hydrotherapy methods. Explain the anatomical structures relevant to hydrotherapy treatments. Explore hydrotherapy applications in veterinary care for different animal conditions. CPD 10 CPD hours / points Accredited by CPD Quality Standards Hydrotherapy Training 1:12:34 1: Module 01: Introduction to Hydrotherapy 09:02 2: Module 02: Anatomy and Physiology Review 10:04 3: Module 03: Types of Hydrotherapy 10:56 4: Module 04: Common Conditions Treated With Hydrotherapy 11:09 5: Module 05: Effects of Hydrotherapy 09:32 6: Module 06: Hydrotherapy for Shoulder and Lower Limb 10:10 7: Module 07: Hydrotherapy for Animals 10:41 8: CPD Certificate - Free 01:00 Who is this course for? Physiotherapists looking to enhance treatment options. Sports therapists interested in holistic rehabilitation methods. Veterinarians seeking alternative therapeutic interventions. Healthcare professionals wanting to broaden therapeutic knowledge. Fitness trainers aiming to expand client rehabilitation techniques. Career path Hydrotherapist in a rehabilitation centre. Physiotherapy assistant with hydrotherapy specialization. Sports therapist focusing on hydrotherapy treatments. Veterinary hydrotherapist for animal rehabilitation. Aquatic therapist in healthcare settings. Hydrotherapy technician in a wellness centre. Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

In the bustling realm of customer service, mastery isn't merely an option; it's the golden ticket to unlocking unparalleled success. Picture this: every interaction, a chance to dazzle and delight, transforming ordinary moments into extraordinary experiences. Welcome to the realm where every conversation holds the potential to forge lasting connections and elevate brand loyalty to unprecedented heights. Key Features: CPD Certified Free Certificate from Reed CIQ Approved Developed by Specialist Lifetime Access Within these carefully crafted modules lies the blueprint for customer service excellence. Explore the intricacies of communication, from the subtle nuances of phone etiquette to the art of building unwavering rapport over the airwaves. Navigate the ebb and flow of inbound and outbound calls with finesse, mastering the delicate dance of active listening and gracefully managing even the toughest of callers. Beyond the realms of mere conversation, delve into the realm of problem-solving prowess, equipped with the tools to navigate any challenge that comes your way. Here, each module is a stepping stone towards a deeper understanding of the intricate tapestry that is customer relationship management, culminating in the ability to measure success not just in metrics, but in the smiles of satisfied customers. Welcome to a world where every call is an opportunity, and excellence is not just a goal but a way of life. Course Curriculum Module 01: Introduction to Customer Service Module 02: What's Different about Good Customer Service? Module 03: Customer Relationship Management Module 04: Customer Service Communication Strategies Module 05: Aspects of Phone Etiquette Module 06: Building Rapport Over the Phone Module 07: Inbound and Outbound Calls Module 08: Active Listening and Managing Tough Callers Module 09: Managing Interoffice Calls and Voicemail Module 10: Problem Solving over the Phone Module 11: Intra Organisation Dealings Module 12: Measuring Customer Service Learning Outcomes: Identify key principles of effective phone-based customer service strategies. Apply techniques for building rapport and managing tough callers effectively. Demonstrate active listening skills and handle inbound and outbound calls proficiently. Utilize problem-solving strategies to address customer inquiries and concerns. Manage interoffice calls, voicemail, and intra-organisation dealings professionally. Evaluate customer service performance through effective measurement techniques. CPD 10 CPD hours / points Accredited by CPD Quality Standards Phone-Based Customer Service Training 2:49:55 1: Module 01: Introduction to Customer Service 13:13 2: Module 02: What's Different about Good Customer Service? 06:30 3: Module 03: Customer Relationship Management 06:30 4: Module 04: Customer Service Communication Strategies 14:06 5: Module 05: Aspects of Phone Etiquette 16:17 6: Module 06: Building Rapport Over the Phone 12:49 7: Module 07: Inbound and Outbound Calls 11:39 8: Module 08: Active Listening and Managing Tough Callers 16:03 9: Module 09: Managing Interoffice Calls and Voicemail 07:17 10: Module 10: Problem Solving over the Phone 35:10 11: Module 11: Intra Organisation Dealings 22:22 12: Module 12: Measuring Customer Service 06:59 13: CPD Certificate - Free 01:00 Who is this course for? Customer service representatives seeking to enhance phone-based communication skills. Call centre agents aiming to improve customer interactions and satisfaction. Sales professionals interested in refining their phone etiquette and communication strategies. Frontline staff members tasked with handling inbound and outbound calls effectively. Team leaders or supervisors responsible for managing and monitoring phone-based customer service. Career path Customer Service Advisor Call Centre Operator Sales Representative Receptionist Customer Support Specialist Telecommunications Operator Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Take on a transformative journey towards a more mindful and purposeful life. Discover the profound principles of Acceptance and Commitment Therapy (ACT) that transcend conventional approaches. Unearth the secrets of psychological flexibility, equipping yourself with invaluable tools to navigate life's challenges. Key Features: CPD Certified Free Certificate from Reed CIQ Approved Developed by Specialist Lifetime Access Explore the intricacies of human suffering and unveil the art of embracing it. Elevate your mental well-being through the application of ACT's powerful processes. Immerse yourself in practical exercises designed for daily integration, fostering enduring change. Embrace a holistic approach to mental health management, unlocking a realm of possibilities. Experience the synergy of theory and application, cultivating a resilient and agile mindset. Join us on this empowering expedition towards mindful living with ACT, where each revelation is a step closer to your authentic self. Course Curriculum Module 1: Understanding Acceptance and Commitment Therapy (ACT) Module 2: The Six Core Processes of ACT Module 3: Dilemma of Human Suffering Module 4: Developing Psychological Flexibility Module 5: ACT for Managing Mental Health Module 6: ACT-Based Exercises for Daily Practice Learning Outcomes: Master the essence of Acceptance and Commitment Therapy principles effortlessly. Navigate the six core processes of ACT with confidence and precision. Grasp the profound nature of the human suffering dilemma. Cultivate unwavering psychological flexibility for enhanced resilience in life. Apply ACT strategies effectively for managing and optimizing mental health. Engage in daily ACT-based exercises, fostering a mindful and purposeful existence. CPD 10 CPD hours / points Accredited by CPD Quality Standards Mindful Living with Acceptance and Commitment Therapy (ACT) 26:02 1: Module 1: Understanding Acceptance and Commitment Therapy (ACT) 03:17 2: Module 2: The Six Core Processes of ACT 04:03 3: Module 3: Dilemma of Human Suffering 04:43 4: Module 4: Developing Psychological Flexibility 03:37 5: Module 5: ACT for Managing Mental Health 04:19 6: Module 6: ACT-Based Exercises for Daily Practice 05:03 7: CPD Certificate - Free 01:00 Who is this course for? Individuals seeking transformative personal growth and enhanced self-awareness. Professionals in mental health, psychology, or counseling keen on expanding their methodologies. Anyone passionate about cultivating a resilient mindset and embracing life's challenges. Those eager to integrate mindfulness into their daily routines for holistic well-being. Individuals committed to fostering a purposeful life and making lasting positive changes. Career path Mindfulness Coach Mental Health Counselor Psychiatric Rehabilitation Worker Behavioural Therapist Wellness Programme Coordinator Life Coach Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

The Stress Management Awareness Program Course is essential in today's world where stress has become pervasive. Learning effective stress management techniques is crucial not only for maintaining mental and physical well-being but also for enhancing productivity in both personal and professional spheres. By mastering stress management, you gain invaluable skills that can significantly impact your daily life and career prospects. Employers in the UK increasingly value candidates who possess these skills, as evidenced by the growing demand for stress management training in job listings. Individuals trained in stress management can expect competitive salaries, reflecting the high demand for such expertise. This Stress Management Awareness Program course equips you with a comprehensive understanding of stress fundamentals, causes, coping mechanisms, and therapeutic approaches, preparing you to lead a balanced, stress-free life while also improving your employability in various sectors where stress management is paramount. In an environment where stress-related issues are on the rise, acquiring these skills ensures you stay ahead in a challenging job market, with opportunities for career growth and advancement. Key Features: CPD Certified Stress Management Course Free Certificate from Reed CIQ Approved Stress Management Course Developed by Specialist Lifetime Access Course Curriculum Module 01: Stress Fundamentals: An Overview Module 02: Stress Causes in Work and Daily Life Module 03: Reactions and Coping Mechanisms for Stress Module 04: Cognitive Behavioural Therapy (CBT) Approaches Module 05: Strategies in Physical Therapy for Stress Management Module 06: Emotional Therapy Techniques for Stress Relief Module 07: Practical Recommendations for a Stress-Free Lifestyle Learning Outcomes: Identify stress fundamentals, grasping the overall impact on personal well-being. Analyze causes of stress in both work and daily life contexts. Implement effective reactions and coping mechanisms to manage stress proactively. Apply Cognitive Behavioural Therapy (CBT) approaches for stress reduction strategies. Utilize physical therapy strategies to effectively manage and alleviate stress. Apply emotional therapy techniques for comprehensive stress relief and well-being. CPD 10 CPD hours / points Accredited by CPD Quality Standards Stress Management Awareness Program 1:41:54 1: Module 01: Stress Fundamentals: An Overview Preview 11:08 2: Module 02: Stress Causes in Work and Daily Life 16:00 3: Module 03: Reactions and Coping Mechanisms for Stress 14:22 4: Module 04: Cognitive Behavioural Therapy (CBT) Approaches 13:09 5: Module 05: Strategies in Physical Therapy for Stress Management 14:29 6: Module 06: Emotional Therapy Techniques for Stress Relief 14:56 7: Module 07: Practical Recommendations for a Stress-Free Lifestyle 16:50 8: CPD Certificate - Free 01:00 Who is this course for? This Stress Management course is accessible to anyone eager to learn more about this topic. Through this course, you'll gain a solid understanding of Stress Management. Moreover, this course is ideal for: Individuals seeking practical strategies for managing stress in daily life. Employees striving to enhance stress management skills in the workplace. Students navigating academic pressures and looking for effective coping mechanisms. Health and wellness enthusiasts committed to maintaining a balanced, stress-free lifestyle. Anyone interested in understanding and proactively managing stress for personal growth. Requirements There are no requirements needed to enrol into this Stress Management course. We welcome individuals from all backgrounds and levels of experience to enrol into this Stress Management course. Career path After finishing this Stress Management course you will have multiple job opportunities waiting for you. Some of the following Job sectors of Stress Management are: Mental Health Nurse - £24K to 40K/year. Occupational Therapist - £25K to 35K/year. Wellness Coach - £20K to 50K/year. Physiotherapist - £25K to 35K/year. Counsellor - £22K to 40K/year. Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

In the bustling realm of customer service, mastery isn't merely an option; it's the golden ticket to unlocking unparalleled success. Picture this: every interaction, a chance to dazzle and delight, transforming ordinary moments into extraordinary experiences. Welcome to the realm where every conversation holds the potential to forge lasting connections and elevate brand loyalty to unprecedented heights. Key Features: CPD Certified Free Certificate from Reed CIQ Approved Developed by Specialist Lifetime Access Within these carefully crafted modules lies the blueprint for customer service excellence. Explore the intricacies of communication, from the subtle nuances of phone etiquette to the art of building unwavering rapport over the airwaves. Navigate the ebb and flow of inbound and outbound calls with finesse, mastering the delicate dance of active listening and gracefully managing even the toughest of callers. Beyond the realms of mere conversation, delve into the realm of problem-solving prowess, equipped with the tools to navigate any challenge that comes your way. Here, each module is a stepping stone towards a deeper understanding of the intricate tapestry that is customer relationship management, culminating in the ability to measure success not just in metrics, but in the smiles of satisfied customers. Welcome to a world where every call is an opportunity, and excellence is not just a goal but a way of life. Course Curriculum Module 01: Introduction to Customer Service Module 02: What's Different about Good Customer Service? Module 03: Customer Relationship Management Module 04: Customer Service Communication Strategies Module 05: Aspects of Phone Etiquette Module 06: Building Rapport Over the Phone Module 07: Inbound and Outbound Calls Module 08: Active Listening and Managing Tough Callers Module 09: Managing Interoffice Calls and Voicemail Module 10: Problem Solving over the Phone Module 11: Intra Organisation Dealings Module 12: Measuring Customer Service Learning Outcomes: Identify key principles of effective phone-based customer service strategies. Apply techniques for building rapport and managing tough callers effectively. Demonstrate active listening skills and handle inbound and outbound calls proficiently. Utilize problem-solving strategies to address customer inquiries and concerns. Manage interoffice calls, voicemail, and intra-organisation dealings professionally. Evaluate customer service performance through effective measurement techniques. CPD 10 CPD hours / points Accredited by CPD Quality Standards Phone-Based Customer Service Training 2:49:55 1: Module 01: Introduction to Customer Service 13:13 2: Module 02: What's Different about Good Customer Service? 06:30 3: Module 03: Customer Relationship Management 06:30 4: Module 04: Customer Service Communication Strategies 14:06 5: Module 05: Aspects of Phone Etiquette 16:17 6: Module 06: Building Rapport Over the Phone 12:49 7: Module 07: Inbound and Outbound Calls 11:39 8: Module 08: Active Listening and Managing Tough Callers 16:03 9: Module 09: Managing Interoffice Calls and Voicemail 07:17 10: Module 10: Problem Solving over the Phone 35:10 11: Module 11: Intra Organisation Dealings 22:22 12: Module 12: Measuring Customer Service 06:59 13: CPD Certificate - Free 01:00 Who is this course for? Customer service representatives seeking to enhance phone-based communication skills. Call centre agents aiming to improve customer interactions and satisfaction. Sales professionals interested in refining their phone etiquette and communication strategies. Frontline staff members tasked with handling inbound and outbound calls effectively. Team leaders or supervisors responsible for managing and monitoring phone-based customer service. Career path Customer Service Advisor Call Centre Operator Sales Representative Receptionist Customer Support Specialist Telecommunications Operator Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

The Performance Under Pressure - Mastering Human Interactions Course is vital in today's fast-paced world, where managing stress and effective communication are crucial. Learning Performance Under Pressure is essential for navigating high-stress environments, both personally and professionally. This course covers essential topics such as understanding pressure, coping strategies, and effective communication under pressure, making it invaluable. Mastering Performance Under Pressure equips individuals with skills to maintain composure, enhance performance, and lead effectively. These abilities significantly boost job prospects in the UK, where demand for stress-resilient professionals is high. With average salaries for such roles around £35,000 annually, proficiency in Performance Under Pressure opens lucrative career paths. Key benefits include improved leadership, team resilience, and reduced work-related stress. Enroll in this Performance Under Pressure course to gain essential knowledge and excel in managing Performance Under Pressure effectively. Key Features: CPD Certified Free Certificate from Reed CIQ Approved Developed by Specialist Lifetime Access Course Curriculum: Module 01: Understanding Pressure Module 02: Understanding How Pressure Affects Our Psychology and Behavior Module 03: The Relationship Between Stress and Performance The Inverted-U Theory Module 04: Strategies to Cope With Pressure Module 05: Cognitive Behavioral Therapy (CBT) Module 06: Effective Communication Under Pressure Part 1 Module 07: Effective Communication Under Pressure Part 2 Module 08: Leadership Under Pressure Module 09: Team Resilience to Work Under Pressure Module 10: Work-Related Stress by HSA and HSE Learning Outcomes: Analyze the impact of pressure on psychological and behavioural responses effectively. Implement strategies for coping with pressure to enhance individual performance. Apply Cognitive Behavioral Therapy techniques for stress management and performance improvement. Demonstrate effective communication skills under pressure in diverse professional settings. Showcase leadership qualities and decision-making prowess in high-pressure scenarios. Foster team resilience, ensuring collective performance thrives under challenging work conditions. CPD 10 CPD hours / points Accredited by CPD Quality Standards Performance Under Pressure - Mastering Human Interactions 2:11:29 1: Module 01: Understanding Pressure Preview 09:49 2: Module 02: Understanding How Pressure Affects Our Psychology and Behavior 09:23 3: Module 03: The Relationship Between Stress and Performance The Inverted-U Theory 13:06 4: Module 04: Strategies to Cope With Pressure 15:54 5: Module 05: Cognitive Behavioral Therapy (CBT) 13:58 6: Module 06: Effective Communication Under Pressure Part 1 17:25 7: Module 07: Effective Communication Under Pressure Part 2 07:07 8: Module 08: Leadership Under Pressure 09:45 9: Module 09: Team Resilience to Work Under Pressure 17:20 10: Module 10: Work-Related Stress by HSA and HSE 16:42 11: CPD Certificate - Free 01:00 Who is this course for? This Performance Under Pressure - Mastering Human Interactions course is accessible to anyone eager to learn more about this topic. Through this course, you'll gain a solid understanding of Performance Under Pressure - Mastering Human Interactions. Moreover, this course is ideal for: Professionals in high-pressure environments seeking enhanced performance resilience. Managers aiming to lead teams effectively amid challenging work situations. Individuals aspiring to master effective communication and leadership under pressure. Team members looking to build resilience and excel in stressful work environments. Those interested in understanding the relationship between stress and individual/team performance. Requirements There are no requirements needed to enrol into this Performance Under Pressure - Mastering Human Interactions course. We welcome individuals from all backgrounds and levels of experience to enrol into this Performance Under Pressure - Mastering Human Interactions course. Career path After finishing this Performance Under Pressure course you will have multiple job opportunities waiting for you. Some of the following Job sectors of Performance Under Pressure are: Mental Health Nurse - £24K to 40K/year. Occupational Psychologist - £35K to 50K/year. Human Resources Manager - £30K to 60K/year. Corporate Trainer - £25K to 45K/year. Stress Management Consultant - £30K to 55K/year. Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Step into a world where empathy meets expertise, and every interaction is a step towards transforming lives. Explore the intricate landscape of substance misuse and outreach work through a meticulously crafted curriculum that delves deep into the heart of human experiences. Unravel the complexities of substance abuse and the myriad factors driving individuals towards these patterns. From the biological to the societal, every facet is illuminated, equipping you with profound insights to guide your journey towards effective intervention. Key Features: CPD Certified Free Certificate from Reed CIQ Approved Developed by Specialist Lifetime Access Dive into the physiological and psychological impacts of substance misuse, understanding the intricate dance between mind and body. Grasp the nuances of implementing policies and strategies, wielding knowledge as your most potent tool. Navigate through treatment scenarios with finesse, addressing the unique needs of diverse demographics, including vulnerable groups like children. Empower yourself with a comprehensive understanding of pharmacological interventions, sculpting a path towards holistic care. Embark on a voyage where prevention and awareness stand as stalwart guardians against the tide of addiction, shaping communities with resilience and resolve. Elevate your capabilities across all realms of social work, carving out a niche where compassion meets competence. Embrace a future where every decision is steeped in wisdom, and every action is a testament to your dedication to the betterment of society. Course Curriculum Module 01: Substance Misuse and Outreach Worker Module 02: Substances: Drugs, Alcohol and Others Module 03: Abuses of Substance Misuse Module 04: Why People Use Drug and Alcohol? Module 05: The Nature of Substance Misuse: Biological, Psychological and Social Perspectives Module 06: Understand Possible Causes of Substance and Drug Abuse Module 07: Implementing Substance Use Policy Module 08: Effects of Drugs on the Body and Mind Module 09: Specific Treatment Situations Module 10: Substance Misusers: Children Module 11: Risk Factors Module 12: Pharmacological Agents Used in the Management of Substance Misuse Problems Module 13: Planning and Implementing a Practice Improvement Subject Module 14: Prevention and Awareness Module 15: Substance Use Capabilities Across All Level of Social Work Module 16: Career Consultancy Learning Outcomes: Identify types of substances and their effects on individuals. Analyze reasons behind substance abuse from biological, social perspectives. Implement substance use policies in relevant organizational settings effectively. Understand pharmacological agents for managing substance misuse problems. Plan and implement practices to improve substance misuse interventions. Enhance prevention and awareness strategies regarding substance misuse. CPD 10 CPD hours / points Accredited by CPD Quality Standards Substance Misuse Outreach Worker Training 2:12:18 1: Module 01: Substance Misuse and Outreach Worker 11:07 2: Module 02: Substances: Drugs, Alcohol and Others 03:16 3: Module 03: Abuses of Substance Misuse 10:22 4: Module 04: Why People Use Drug and Alcohol? 11:59 5: Module 05: The Nature of Substance Misuse: Biological, Psychological 15:46 6: Module 06: Understand Possible Causes of Substance and Drug Abuse 08:02 7: Module 07: Implementing Substance Use Policy 09:37 8: Module 08: Effects of Drugs on the Body and Mind 10:09 9: Module 09: Specific Treatment Situations 10:41 10: Module 10: Substance Misusers: Children 04:50 11: Module 11: Risk Factors 04:20 12: Module 12: Substance Misuse Management: Pharmacological Solutions 05:06 13: Module 13: Planning and Implementing a Practice Improvement Subject 05:15 14: Module 14: Prevention and Awareness 15:14 15: Module 15: Substance Use Capabilities Across All Level of Social Work 01:11 16: Module 16: Career Consultancy 04:23 17: CPD Certificate - Free 01:00 Who is this course for? Social workers seeking expertise in substance misuse outreach. Healthcare professionals aiming to specialize in substance misuse support. Individuals interested in understanding substance misuse and its complexities. Educators looking to enhance their knowledge of substance misuse issues. Community workers striving to address substance misuse challenges effectively. Career path Substance Misuse Outreach Worker Addiction Counsellor Substance Misuse Support Worker Youth Substance Misuse Worker Substance Misuse Educator Community Outreach Coordinator Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.