14917 Courses

Dealing with Difficult People: Dealing with Difficult People Online Are you struggling to deal with difficult people? Our Dealing with Difficult People: Dealing with Difficult People course can help improve your skills at work. Dealing with Difficult People: Dealing with Difficult People defy logic. Some are blissfully unaware of the negative impact they have on those around them, while others appear to derive satisfaction from causing chaos and pushing other people's buttons. In either case, they add unnecessary complexity, strife and worst of all stress. Stress has long been shown in studies to have a long-term negative impact on the brain. Stress is a formidable threat to your success; when it becomes uncontrollable, your brain and performance suffer. The majority of workplace stressors are easy to identify. Dealing with difficult people is always stressful. We've all been in situations where we had to interact with difficult people, whether at work, school, or over a business lunch. They do exist in the workplace, and the better you become at dealing with them, the happier you will be at work. Dealing with Difficult People: Dealing with Difficult People may take advantage of every opportunity to cause problems, or they may simply use passive resistance to waylay your best efforts to move your agenda forward. While you cannot control others, you can control and improve yourself by doing the following: Recognising your own attitudes and behaviours, creating coping strategies, managing your anger. Through this Dealing with Difficult People: Dealing with Difficult People course, you'll learn how to deal with aggressive, manipulative, undermining, prejudiced, or otherwise difficult people. Main Course: Dealing With Difficult People Course Free Courses included with Dealing with Difficult People: Dealing with Difficult People Course: Along with Dealing With Difficult People Course you will get free Level 5 Report Writing Course Along with Dealing With Difficult People Course you will get free Communication Skills Course Special Offers of this Dealing with Difficult People: Dealing with Difficult People Course: This Dealing with Difficult People: Dealing with Difficult People Course includes a FREE PDF Certificate. Lifetime access to this Dealing with Difficult People: Dealing with Difficult People Course Instant access to this Dealing with Difficult People: Dealing with Difficult People Course 24/7 Support Available to this Dealing with Difficult People: Dealing with Difficult People Course Dealing with Difficult People: Dealing with Difficult People Online Our Dealing with Difficult People: Dealing with Difficult People course has various modules to explain difficult people and their behaviours. How to communicate, solve problems and guide techniques are parts of this Dealing with Difficult People: Dealing with Difficult People course. You also know how to effectively deal with bosses and colleagues are explained in the Dealing with Difficult People: Dealing with Difficult People course. You will be able to make impossible situations possible with this Dealing with Difficult People: Dealing with Difficult People course. Who is this course for? Dealing With Difficult People: Dealing with Difficult People Online This Dealing with Difficult People: Dealing with Difficult People course is ideal for: Anyone involved in communication at work. Executive Assistants or Sales Reps Customer Support Agents Requirements Dealing with Difficult People: Dealing with Difficult People Online To enrol in this Dealing with Difficult People Course, students must fulfil the following requirements: Good Command over English language is mandatory to enrol in our Dealing with Difficult People: Dealing with Difficult People Course. Be energetic and self-motivated to complete our Dealing with Difficult People: Dealing with Difficult People Course. Basic computer Skill is required to complete our Dealing with Difficult People Course. If you want to enrol in our Dealing with Difficult People Course, you must be at least 15 years old. Career path Dealing with Difficult People: Dealing with Difficult People Online The Dealing with Difficult People: Dealing with Difficult People course is intended to help you obtain the skills, knowledge, and career of your dreams!

Overview Admin, Secretarial & PA: Admin, Secretarial & PA Course Online Introducing: Admin, Secretarial & PA Online Course Are you ready to unlock your full potential and take your administrative career to new heights? Look no further! Welcome to the Admin, secretarial & PA: Admin, secretarial & PA Course. This extensive Admin, Secretarial & PA course empowers professionals like you with the essential skills and knowledge needed to excel in today's fast-paced business world. Our Admin, secretarial & PA: Admin, secretarial & PA Course is designed by industry experts and packed with practical insights, our comprehensive Admin, Secretarial & PA course is tailored to meet the unique challenges faced by administrative professionals. Our Admin, secretarial & PA: Admin, secretarial & PA Course covers a wide range of topics, from mastering time management and effective communication to advanced administrative strategies. Our Admin, Secretarial & PA course ensures that you gain the skills and knowledge required to excel in every aspect of your role. Our Admin, secretarial & PA: Admin, secretarial & PA Course content is constantly updated to reflect the latest industry trends and best practices. Stay ahead of the curve by taking the Admin, Secretarial & PA course, the most relevant skills that employers are seeking in administrative professionals today. With our online platform, you can access the Admin, Secretarial & PA course materials at your convenience, fitting your learning around your existing commitments. Main Course: Executive Secretary & PA Training Course Free Courses included with Admin, secretarial & PA: Admin, secretarial & PA Course: Along with Executive Secretary & PA Training Course you will get free Minute Taking Along with Executive Secretary & PA Training Course you will get free Networking Skills Training Along with Executive Secretary & PA Training Course you will get free Communication Skills Course Special Offers of this Admin, secretarial & PA: Admin, secretarial & PA Course: This Admin, secretarial & PA: Admin, secretarial & PA Course includes a FREE PDF Certificate. Lifetime access to this Admin, secretarial & PA: Admin, secretarial & PA Course Instant access to this Admin, secretarial & PA: Admin, secretarial & PA Course 24/7 Support Available to this Admin, secretarial & PA: Admin, secretarial & PA Course Description Admin, Secretarial & PA: Admin, Secretarial & PA Course Online Whether you are an aspiring administrative assistant, an experienced secretary, or a seasoned personal assistant, this Admin, Secretarial & PA course will provide you with the tools you need to thrive as a Admin, Secretarial & PA and make a lasting impact in any organisation. Upon successful completion of the Admin, Secretarial & PA course, you will receive a prestigious certificate of Admin, Secretarial & PA to showcase your new skills and enhance your professional profile. Stand out from the crowd and open doors to exciting career opportunities as an Admin, Secretarial & PA. Who is this course for? Admin, Secretarial & PA: Admin, Secretarial & PA Course Online This Admin, secretarial & PA: Admin, secretarial & PA Course is designed for existing secretarial/administrative workers seeking advancement or newcomers seeking their first professional position. Requirements Admin, Secretarial & PA: Admin, Secretarial & PA Course Online To enrol in this Admin, secretarial & PA: Admin, secretarial & PA Course, students must fulfil the following requirements: Good Command over English language is mandatory to enrol in our Admin, secretarial & PA: Admin, secretarial & PA Course. Be energetic and self-motivated to complete our Admin, secretarial & PA: Admin, secretarial & PA Course. Basic computer Skill is required to complete our Admin, secretarial & PA: Admin, secretarial & PA Course. If you want to enrol in our Admin, secretarial & PA: Admin, secretarial & PA Course, you must be at least 15 years old. Career path Admin, Secretarial & PA: Admin, Secretarial & PA Course Online After completing this Admin, secretarial & PA: Admin, secretarial & PA Course, you may be able to pursue a variety of promising career opportunities, such as: Office Assistant or Executive PA Receptionist Personal Concierge Executive Assistant

Warehouse Management: Warehousing, Manual Handling, Supply Chain Management Course Online Are you ready to take your warehouse management skills to the next level? Introducing Warehouse Management: Warehouse Management Course, the comprehensive Warehouse Management: Warehouse Management course designed to equip you with the knowledge and strategies needed to excel in the dynamic world of modern logistics. In today's fast-paced business environment, efficient and effective warehouse management: warehouse management is crucial for any organization's success. The Warehouse Management: Warehouse Management Course goes beyond the basics, providing you with advanced techniques and insights to optimise your warehouse operations and streamline your supply chain. By enrolling in the Warehouse Management: Warehouse Management Course, you will not only enhance your skills and knowledge but also position yourself as a valuable asset in today's highly competitive job market. This Warehouse Management: Warehouse Management Course is suitable for warehouse managers, logistics professionals, supply chain specialists, and anyone aspiring to excel in warehouse management: warehouse management. Don't miss this opportunity to take your career to new heights. Enrol in the Warehouse Management: Warehouse Management Course today and unlock the secrets to achieving operational excellence in the world of logistics. Main Course: Level 5 Warehouse Management Course Free Courses included with Warehouse Management: Warehouse Management Course: Along with Warehouse Management Course you will get free Manual Handling Along with Warehouse Management Course you will get free Supply Chain Management Course Special Offers of this Warehouse Management: Warehouse Management Course; This Warehouse Management: Warehouse Management Course includes a FREE PDF Certificate. Lifetime access to this Warehouse Management: Warehouse Management Course Instant access to this Warehouse Management: Warehouse Management Course 24/7 Support Available to this Warehouse Management: Warehouse Management Course Warehouse Management: Warehousing, Manual Handling, Supply Chain Management Course Online Are you looking to expand your knowledge of warehouse management? You may not be aware, but there is a growing need for knowledgeable and competent warehouse managers. The UK logistics sector is expected to reach £75 billion in revenue by 2023, and with that growth will come a greater demand for skilled warehouse managers. You've found it! You will learn the foundations of warehouse management in this Warehouse Management: Warehouse Management course, along with the skills needed to manage warehouse operations successfully. The e-learning study materials for this Warehouse Management: Warehouse Management course are simple to understand. Who is this course for? Warehouse Management: Warehousing, Manual Handling, Supply Chain Management Course Online Demand for talented warehouse managers is high in recent times. This Warehouse Management: Warehouse Management course could provide you with the edge you need to emerge as the candidate for the job. Whether you’re new to warehouse management or an experienced professional, an endorsed Warehouse Management: Warehouse Management Diploma on your CV could make all the difference. Job opportunities for qualified warehouse management: warehouse management extend to a wide range of industries and sectors, spanning key markets worldwide. Whether you’d prefer to work at home or abroad, this Warehouse Management: Warehouse Management Diploma could broaden your prospects like never before. Requirements Warehouse Management: Warehousing, Manual Handling, Supply Chain Management Course Online To enrol in this Warehouse Management: Warehouse Management Course, students must fulfil the following requirements: Good Command over English language is mandatory to enrol in our Warehouse Management: Warehouse Management Course. Be energetic and self-motivated to complete our Warehouse Management: Warehouse Management Course. Basic computer Skill is required to complete our Warehouse Management: Warehouse Management Course. If you want to enroll in our Warehouse Management: Warehouse Management Course you must be at least 15 years old. Career path Warehouse Management: Warehouse Management Upon completing our Warehouse Management online course, you will gain valuable skills and knowledge about Warehouse Management. Here are some potential career opportunities you can pursue after completing this Warehouse Management course: Warehouse Manager Inventory Control Specialist Logistics Coordinator Supply Chain Analyst Operations Supervisor

Mental Health: Level 5 Mental Health Care - MCA and DOLS Course Online Unlock the Power of Mental Health: Level 5 Mental Health Care - MCA and DOLS Course: Enrol Now! Do you have aspirations to begin a career in Level 5 Mental Health Care - MCA and DOLS or seek to deepen your understanding in this field? This Level 5 Mental Health Care - MCA and DOLS course is an excellent choice if you want to improve your Level 5 Mental Health Care - MCA and DOLS knowledge and abilities. Level 5 Mental Health Care - MCA and DOLS is one of the most popular courses. This Mental Health: Level 5 Mental Health Care - MCA and DOLS Course is designed for those who want to begin a career in mental health and lay a solid foundation of mental health fundamentals. The Mental Health: Level 5 Mental Health Care - MCA and DOLS Course will assist you in assessing work-related mental health issues, determining levels of risk to staff, and implementing strategies to reduce workplace stress. This Mental Health: Level 5 Mental Health Care - MCA and DOLS Course aims to teach you everything you need to know about the Mental Capacity Act (MCA) of 2005 and the Deprivation of Liberty Safeguards (DOLS). Learn about the most recent mental health knowledge to help you excel in your chosen mental health career. With the Mental Health: Level 5 Mental Health Care - MCA and DOLS Course training, you will learn the skills required to assess mental capacity and provide care or treatment to people who lack capacity. Main Course: Level 5 Mental Health Care - MCA and DOLS Course Free courses included with Level 5 Mental Health Care - MCA and DOLS Course: Along with Level 5 Mental Health Care - MCA and DOLS Course you will get free Level 5 Mental Health First Aid Certification Along with Level 5 Mental Health Care - MCA and DOLS Course you will get free Mental Health Support Worker Along with Level 5 Mental Health Care - MCA and DOLS Course you will get free Level 2 Certificate in Awareness of Mental Health Problems Special Offers of this Level 5 Mental Health Care - MCA and DOLS Course: This Level 5 Mental Health Care - MCA and DOLS Course includes a FREE PDF Certificate. Lifetime access to this Level 5 Mental Health Care - MCA and DOLS Course Instant access to this Level 5 Mental Health Care - MCA and DOLS Course 24/7 Support Available to this Level 5 Mental Health Care - MCA and DOLS Course Who is this course for? Mental Health: Level 5 Mental Health Care - MCA and DOLS Course Online This Level 5 Mental Health Care - MCA and DOLS Course is ideal for anyone who aspires to work in or currently works in the health care sector, which includes: Registered Mental Health Nurse Mental Health Care Assistant Mental Health Support worker Dementia Care Assistant Primary Care Mental Health Practitioner Requirements Mental Health: Level 5 Mental Health Care - MCA and DOLS Course Online To enrol in this Mental Health: Level 5 Mental Health Care - MCA and DOLS Course, students must fulfil the following requirements: Good Command over English language is mandatory to enrol in our Level 5 Mental Health Care - MCA and DOLS Course. Be energetic and self-motivated to complete our Level 5 Mental Health Care - MCA and DOLS Course. Basic computer Skill is required to complete our Level 5 Mental Health Care - MCA and DOLS Course. If you want to enrol in our Level 5 Mental Health Care - MCA and DOLS Course, you must be at least 15 years old. Career path Mental Health: Level 5 Mental Health Care - MCA and DOLS Course Online Opportunities with this Mental Health: Level 5 Mental Health Care - MCA and DOLS Course include: Mental Health Care Professionals Counselling Psychologist Family Therapist Clinical Social Worker Mental Health Counsellor Mental Health Support Worker

Interior Design: Interior Design Course Online Introducing Interior Design: Interior Design Course - Unleash Your Creative Potential and Master the Art of Interior Design! Are you ready to take your passion for Interior Design: Interior Design Course to the next level? Look no further! The Interior Design: Interior Design Course is your ultimate gateway to becoming a top-notch interior designer. Whether you're a beginner seeking a solid foundation or an experienced professional aiming to enhance your skills, this Interior Design: Interior Design course has got you covered. What sets Interior Design: Interior Design apart from other courses? It's the perfect blend of theoretical knowledge and practical application. With a comprehensive Interior Design: Interior Design course curriculum designed by industry experts, you'll gain an in-depth understanding of the principles, techniques, and trends that define the world of interior design: interior design. Unlock the secrets to building a successful Interior Design: Interior Design Course business with this Interior Design: Interior Design Course. Why choose this Interior Design: Interior Design Course from the School of Health Care? Self-paced course, access available from anywhere in the world. High-quality study materials that are easy to understand. Interior Design: Interior Design Course developed by industry experts. After each module, there will be an MCQ quiz to assess your learning. Assessment results are generated automatically and instantly. 24/7 support is available via live chat, phone call, or email. Free PDF certificate after completing the Interior Design: Interior Design Course. Courses you will get with this Interior Design: Interior Design Course: Course 01: Level 5 Interior Design Course Course 02: Painting and Decorating Course Course 03: British Cleaning Course Special Offers of this Interior Design: Interior Design Course: This Interior Design: Interior Design Course includes a FREE PDF Certificate. Lifetime access to this Interior Design: Interior Design Course Instant access to this Interior Design: Interior Design Course 24/7 Support Available to this Interior Design: Interior Design Course [ Note: Free PDF certificate as soon as completing Interior Design: Interior Design Course] Interior Design: Interior Design Course Online With this Interior Design: Interior Design Course you will learn how to optimise space and create functional layouts that maximise efficiency and flow. Understand the importance of scale, proportion, and ergonomics, and create stunning interiors that strike the perfect balance between beauty and practicality. Unlock the secrets to building a successful interior design: interior design business with this Interior Design: Interior Design Course. Gain insights into effective marketing techniques, client acquisition, and project management strategies. Learn how to stand out in a competitive market and establish a strong personal brand. This Interior Design: Interior Design Course consists of 05 modules. Course Curriculum of Interior Design: Interior Design Module 01: Introduction to Interior Design Module 02: Project Overview Module 03: Design Elements Module 04: Room by Room Design Module 05: Starting an Interior Design Business Assessment Method of Interior Design: Interior Design Course After completing Interior Design: Interior Design Course, you will get quizzes to assess your learning. You will do the later modules upon getting 60% marks on the quiz test. Certification of Interior Design: Interior Design Course After completing the Interior Design: Interior Design Course, you can instantly download your certificate for FREE. Who is this course for? Interior Design: Interior Design Course Online There are no particular requirements for this Interior Design: Interior Design Course because it doesn't call for any specialized training. Requirements Interior Design: Interior Design Course Online To enrol in this Interior Design: Interior Design Course, students must fulfil the following requirements: Good Command over English language is mandatory to enrol in our Interior Design: Interior Design Course. Be energetic and self-motivated to complete our Interior Design: Interior Design Course. Basic computer Skill is required to complete our Interior Design: Interior Design Course. If you want to enrol in our Interior Design: Interior Design Course, you must be at least 15 years old. Career path Interior Design: Interior Design Course Online

Security Management & IT Security with Cyber Security Level 5 Introducing the Ultimate Cyber Security Course: Safeguard Your Digital World! Are you concerned about the rising threats in the digital landscape? Do you want to protect yourself and your organisation from cyber attacks? Look no further! Our cutting-edge Cyber Security Course is here to equip you with the skills and knowledge you need to defend against the ever-evolving threats lurking in cyberspace. In today's interconnected world, cyber attacks pose a significant risk to individuals, businesses, and governments. The need for skilled professionals who can combat these threats has never been greater. Our comprehensive Cyber Security course is designed to empower you with the expertise needed to mitigate risks and secure your digital assets. Our Cyber Security course is crafted by industry experts with extensive experience in the field of cyber security. You will learn from professionals who have battled against real-world threats and can provide you with practical insights and strategies. The Cyber Security course covers a wide range of topics, from the fundamentals of cyber security to advanced techniques used by seasoned professionals. Whether you are a beginner or an experienced IT professional, our Cyber Security course has something to offer everyone. Upon successful completion of the Cyber Security course, you will receive a prestigious certification that demonstrates your expertise in the field of cyber security. This credential will enhance your professional profile and open doors to exciting career opportunities. The Cyber Security course offers flexible learning options. You can learn the Cyber Security course that best suits your schedules and learn at your own pace. Invest in your future and gain the knowledge and skills to protect yourself and your organisation from cyber threats. Enrol in our Cyber Security Course today and join the ranks of skilled professionals safeguarding the digital world. Don't let cybercriminals take advantage of your vulnerabilities. Take control of your digital destiny with our comprehensive Cyber Security Course. Courses Are Included In This Team Management, Leadership, and Time Management Skills for Admin and Document Control Bundle: Security Management IT Security Level 5 Diploma in Cyber Security Special Offers of this Cyber Security: Cyber Security Course: This Cyber Security: Cyber Security Course includes a FREE PDF Certificate. Lifetime access to this Cyber Security: Cyber Security Course Instant access to this Cyber Security: Cyber Security Course 24/7 Support Available to this Cyber Security: Cyber Security Course [ Note: Free PDF certificate as soon as completing the Cyber Security: Cyber Security Course] Security Management & IT Security with Cyber Security Level 5 Unlock your potential with our Cyber Security course, designed for flexible learning to fit your schedule and pace. This Cyber Security course empowers you with the critical knowledge and skills to protect both yourself and your organization from evolving cyber threats. By enrolling in this Cyber Security course, you're investing in a future where you join the elite ranks of skilled professionals dedicated to safeguarding the digital world. Don’t wait—secure your path to expertise in Cyber Security today and make a meaningful impact in a field that’s more essential than ever. Requirements Security Management & IT Security with Cyber Security Level 5 To enrol in this Cyber Security: Cyber Security Course, students must fulfil the following requirements: Good Command over English language is mandatory to enrol in our Cyber Security: Cyber Security Course. Be energetic and self-motivated to complete our Cyber Security: Cyber Security Course. Basic computer Skill is required to complete our Cyber Security: Cyber Security Course. If you want to enrol in our Cyber Security: Cyber Security Course, you must be at least 15 years old.

Course Overview The Level 3 Diploma in Health and Social Care provides a comprehensive introduction to the fundamental principles, practices, and responsibilities involved in supporting individuals across health and social care settings. This course covers communication techniques, safeguarding, professional ethics, legal frameworks, and risk management, offering a thorough understanding essential for a successful career. Learners will gain the knowledge needed to promote equality, uphold rights, and support the wellbeing of vulnerable individuals. Designed to prepare learners for employment or further study, this diploma develops critical skills valued within the sector, including decision-making, professional conduct, and awareness of care standards. Upon completion, learners will be well-equipped to contribute meaningfully to a range of health and social care environments, ensuring they make a positive impact on service users' lives and outcomes. The course offers strong foundations for those aspiring to work confidently and ethically within one of the UK's most important industries. Course Description The Level 3 Diploma in Health and Social Care offers in-depth training across key areas crucial for effective practice within the sector. The curriculum includes an exploration of communication strategies, safeguarding procedures, professional standards, legal obligations, and ethical considerations. Learners will develop a clear understanding of their role as caregivers and healthcare professionals, learning how to promote diversity, equality, and the rights of those in their care. Through a structured learning journey, students will build essential skills such as critical thinking, risk assessment, and compliance with health and safety responsibilities. The course provides an engaging learning experience that fosters personal development, enhances industry-relevant knowledge, and prepares learners to meet the demands of various care settings. Whether aiming for immediate employment or progression to further qualifications, this diploma serves as a stepping stone to a rewarding career supporting others and improving health and social care services across the community. Course Modules Module 01: Introduction to Health and Social Care Module 02: Communication and its Relevance Module 03: Rights and Responsibilities as a Health and Social Care Worker Module 04: Role as A Caregiver and Healthcare Professional Module 05: Working in Health and Social Care; Promoting Equality, Diversity and Rights Module 06: Important Principles and Policies in Health and Social Care Work Module 07: Understanding Legal, Professional Standards of Practice and Ethical Aspects of Health Care Part – 1 Module 08: Understanding Legal, Professional Standards of Practice and Ethical Aspects of Health Care Part – 2 Module 09: Safeguarding Vulnerable Individuals Module 10: Health and Safety Responsibilities Module 11: Risk Management in Health and Social Care (See full curriculum) Who is this course for? Individuals seeking to build foundational knowledge in health and social care. Professionals aiming to enhance their understanding of industry regulations and ethical practice. Beginners with an interest in pursuing a career in health and social care. Career changers looking to enter the health and social care sector. Career Path Healthcare Support Worker Care Coordinator Social Care Worker Residential Care Officer Healthcare Assistant Community Support Worker Welfare Support Worker Mental Health Support Worker

Course Overview The Hospitality Management Level 5 course offers a comprehensive insight into the dynamic and fast-paced world of hospitality. Designed to build a strong foundation in management practices, service excellence, and operational efficiency, the course equips learners with the knowledge and leadership skills required for success in the industry. Covering critical areas such as front office operations, food and beverage management, customer satisfaction, and marketing in travel and tourism, it ensures a well-rounded understanding of hospitality business functions. The curriculum also embraces modern developments such as e-hospitality and the use of technology in operations. Upon completion, learners will have developed key competencies in managing service quality, human resources, and financial aspects of hospitality enterprises. This qualification is ideal for those seeking career progression or wishing to enter this vibrant sector, offering valuable insights into creating memorable guest experiences and efficient business practices within hotels, resorts, and related hospitality organisations. Course Description The Hospitality Management Level 5 course delves deeper into the essential principles, operational challenges, and strategic approaches within the hospitality sector. Learners will explore the structure and evolution of the hotel industry, the importance of efficient recruitment and training processes, and the management of core areas including front office, housekeeping, food and beverage, and security operations. In addition, the programme highlights the significance of customer satisfaction, quality service delivery, marketing strategies, and financial management within hospitality environments. Contemporary topics such as e-hospitality and technology adoption are also integrated to reflect current industry trends. Throughout the course, participants will gain valuable knowledge, analytical capabilities, and management techniques that are crucial for sustaining high service standards and fostering business growth. The course structure is designed to cater to a wide range of learners, providing the flexibility to support both career advancement and entry into this dynamic field. Course Modules Module 01: Introduction to Hospitality Management Module 02: An Overview of Hotel Industry Module 03: The Process of Selection and Recruitment in Hospitality Industry Module 04: The Process of Development and Training in Hospitality Industry Module 05: Management of Front Office Operations Module 06: Management of Housekeeping, Engineering and Security Operations Module 07: Management of Food and Beverage Operations Module 08: Management of Service Quality in Hospitality Industry Module 09: Marketing in Travel and Tourism Business Module 10: Accounting in Hospitality Industry Module 11: Customer Satisfaction Module 12: E-Hospitality and Technology (See full curriculum) Who is this course for? Individuals seeking to start a career in hospitality management. Professionals aiming to enhance their expertise in hospitality leadership and operations. Beginners with an interest in the hospitality and tourism industries. Entrepreneurs planning to launch or manage hospitality ventures. Employees wishing to transition into supervisory or management roles within hospitality. Career Path Hotel Manager Front Office Manager Food and Beverage Manager Guest Relations Manager Hospitality Operations Manager Housekeeping Manager Resort Manager Travel and Tourism Consultant Event Coordinator within Hospitality Industry Hospitality and Tourism Marketing Executive

R&D work is often carried out in entrepreneurial companies with the aim of developing solutions to scientific or technological problems for a wide range of customers. Projects can include longer term 'frontiers of science' research, medium term product development/manufacturing or more immediate troubleshooting or contract research assignments. In all these contexts, the ability to create innovative solutions in a timely and cost-effective manner is the essence of successful R&D. Whilst R&D groups typically excel in technical expertise, those involved often recognise that there is scope for improving the way that projects are managed. The aim of this training programme is to address this need whilst ensuring that the creative, entrepreneurial spirit that is fundamental to good R&D continues to flourish. MODULE 1: Creating the foundations for success Off-line video tutorials and exercises Total time ~ 1 - 1.5 hours Video 1: Making the most of project management in R&D Characterising R&D projects Applying project management to R&D work Exploiting the potential of project management in R&D Video 2: Promoting success in R&D project management Modelling successful project management Evaluating performance and promoting success The role and skills of the project manager/leader MODULE 2: Initiating and defining R&D projects Live interactive sessions (via Zoom): Session 1: 10:00 - 12:00 Session 2: 14:00 - 15:30 Session 1: Selecting and initiating projects Recognising worthwhile opportunities; initiating projects Identifying stakeholders and their goals Characterising and engaging stakeholders Session 2: Defining goals and agreeing deliverables Establishing the full scope of the project Clarifying and prioritising project deliverables Defining and agreeing deliverable specifications MODULE 3: Planning R&D projects Live interactive sessions (via Zoom): Session 1: 10:00 - 12:00 Session 2: 14:00 - 15:30 Session 1: Identifying and organising activities Creating effective plans; avoiding planning pitfalls Identifying tasks and assigning responsibilities Sequencing tasks and estimating durations Session 2: Developing the timeline and resource plan Identifying the 'critical path'; creating a resource plan Dealing with estimating uncertainty Accelerating the programme MODULE 4: Leadership and teamwork in R&D projects Off-line video tutorials and exercises Total time ~ 1 - 1.5 hours Video 1: Working effectively in project teams Building teamwork in contemporary organisations Recognising each other's skills; building synergy Building good working relationships; handling conflict Video 2: The role of the R&D project team leader Building teamwork: the role of leadership Creating an effective team culture Delegating work and motivating team members MODULE 5: Managing uncertainty in R&D projects Live interactive sessions (via Zoom): Session 1: 10:00 - 12:00 Session 2: 14:00 - 15:30 Session 1: Characterising uncertainty; identifying risks Exploring uncertainty; applying risk management Focusing the risk management process Identifying and defining risk events Session 2: Managing and controlling risks to the project Evaluating risk events Selecting between risk strategies; setting contingencies Updating and controlling exposure to risk MODULE 6: Implementing and controlling R&D projects Live interactive sessions (via Zoom): Session 1: 10:00 - 12:00 Session 2: 14:00 - 15:30 Session 1: Initiating assignments and managing changes Creating a pro-active implementation and control culture Establishing effective implementation and control procedures Assigning work and managing changes Session 2: Monitoring, managing and developing performance Adopting meaningful monitoring techniques Responding to problems; building performance Managing and controlling multiple project assignments

This two-day programme gives the key insights and understanding of contracting principles and the impact they have on business and operations. The course is designed for individuals involved in or supporting contracting who want to improve their commercial management skills; individuals in functions such as project management, business development, finance, operations who need practical training in commercial management; general audiences wanting to gain a basic understanding of commercial management. This is an assessed programme, leading to the International Association for Contracts & Commercial Management (IACCM)'s coveted Contract and Commercial Management Associate (CCMA) qualification. The programme addresses 31 different subject areas, across the five stages of the contracting process. By the end of the course the participants will be able, among other things, to: Develop robust contract plans, including scope of work and award strategies Conduct effective contracting activities, including ITT, RFP, negotiated outcomes Negotiate effectively with key stakeholders, making use of the key skills of persuading and influencing and to work with stakeholders to improve outcomes Set up and maintain contract management systems Take a proactive approach to managing contracts Make effective use of lessons learned to promote improvements from less than optimal outcomes, using appropriate templates Develop and monitor appropriate and robust Key Performance Indicators to manage the contractor and facilitate improved performance Understand the approvals process and how to develop and present robust propositions Make appropriate use of best practice contract management tools, techniques and templates DAY ONE 1 Introductions Aims Objectives Plan for the day 2 Commercial context Explaining the contracting context Define the key objective The importance of contact management Impact upon the business 3 Stakeholders How to undertake stakeholder mapping and analysis Shared vision concept, How to engage with HSE, Finance, Operations 4 Roles and responsibilities Exploring the key roles and responsibilities of contract administrators, HSE, Finance, Divisional managers, etc 5 Initiating the contract cycle Overview of the contracting cycle Requirement to tender Methods Rationale and exceptions 6 Specifications Developing robust scope of works Use of performance specifications Output based SOW 7 Strategy and award criteria Developing a robust contract strategy Award submissions/criteria 8 Managing the tender process Review the pre-qualification process Vendor registration rules and processes Creation of bidder lists Evaluation, short listing, and how to use of the 10Cs© model template and app 9 Types of contract Classify the different types of contracts Call-offs Framework agreement Price agreements Supply agreements 10 The contract I: price Understanding contract terms Methods of compensation Lump sum, unit price, cost plus, time and materials, alternative methods Cost plus a fee, target cost, gain share contracts Advanced payments Price escalation clauses DAY TWO 11 Risk How to manage risks Risk classification Mitigation of contractual risks 12 Contractor relationship management session Effectively managing relationships with contractors, Types of relationships Driving forces? Link between type of contract and style of relationship 13 Disputes Dealing with disputes Conflict resolution Negotiation Mediation Arbitration 14 Contract management Measuring and improving contract performance Using KPIs and SLAs Benchmarking Cost controls 15 The contract II: terms and conditions Contract terms and conditions Legal aspects Drafting special terms 16 Managing claims and variations How to manage contract and works variations orders Identifying the causes of variations Contractor claims process 17 Completion Contract close-out process Acceptance/completion Capture the learning/HSE Final payments, evaluation of performance 18 Close Review Final assessment