2569 Courses

Based on our extensive work and experience with leaders, both in the private and public sectors, this ILM Level 5 Coaching and Mentoring programme has been designed to develop the capability of leaders to positively impact the performance of individuals and teams. We are experts at unlocking peak performance. Coaching and mentoring improves relationships, performance and engagement. This programme has been created to sharpen a leader's skills - enabling them to balance control, commitment and empowerment through productive conversations with individuals and teams. Scroll down to find out more about this ILM Level 5 qualification, or use the buttons below to jump straight to the scheduled course dates and prices. All of our ILM Programmes are provided in partnership with The BCF Group, which is the ILM Approved Centre we deliver under. Course Syllabus The syllabus of the ILM Level 5 Qualification in Business Coaching and Mentoring is comprised of six modules, covering the following: Module OneIntroduction 1.1) Explore the myths 1.2) What is coaching and mentoring? 1.3) What is business coaching? 1.4) Thoughts and perceptions 1.5) 7 competencies of a coach 1.6) Definitions - Mentoring / Consulting / Coaching / Therapy / Counseling Module TwoModels and Practice 2.1) The Wheel of Life 2.2) Johari's Window 2.3) KASH - Knowledge, Attitude, Skills, Habits of an effective coach 2.4) STAR / GROW model 2.5) Effective use of Paradigm cards 2.6) Practice and feedback Module ThreeBuilding the Relationship 3.1) Self-management 3.2) How motivation works 3.3) Personality & behavioural traits 3.4) Rapport and trust Module FourCommunication and Practice 4.1) Non-verbal communication 4.2) Effective communication 4.3) Questioning through 2nd/3rd/4th level questioning 4.4) Building a bank of coaching questions 4.5) Practice and feedback Module FiveStructure 5.1) Introduction 5.2) The coaching cycle 5.3) How to give feedback 5.4) The COMET model 5.5) Executive coaching 5.6) Psychometrics 5.7) Closing the coaching session Module SixWell-Formed Outcomes 6.1) Challenge and focus steps 6.2) Coaching goals 6.3) Establishing the gap analysis 6.4) Using diagnostic tools 6.5) SMART objectives 6.6) Designing & planning focus steps 6.7) Gaining commitment 6.8) Practice and feedback Who is it for? Business coaching is the skill to have in today's rapidly changing business climate. People and team development through business coaching is fast, efficient and cost effective, and will get you measurable results. The ILM Level 5 Qualifications in Business Coaching and Mentoring are highly accessible and have been designed for all tiers of director, management and supervisory level, or indeed anyone involved in people development. With a business-relevant, tried-and-tested approach, we encourage participants to bring live business issues and case histories with them on the course. Accreditation Upon completion of this programme all attendees will receive the 'ILM Endorsed Programme in Business Coaching & Mentoring' certificate. Participants will also be eligible to receive ILM letters after their name; either AMInstLM (Affiliate/Associate Member Institute Leadership & Management) or MInstLM (Member Institute Leadership & Management). As with all ILM Accredited Programmes, participants will need to complete the post-programme activity in order to achieve their full 'ILM Level 5 Certificate in Coaching and Mentoring in Management' certificate. These elements have been designed in order to show to the Institute of Leadership and Management (ILM) that you are able to put the skills and techniques learned on the programme into practice. Full support and guidance is provided for completing these final elements. Required Activities Pre-Course We ask you to come prepared with issues which you are currently experiencing that you would be happy to discuss and be coached on. We also send out a short document containing questions and exercises which will help our coaches understand you better and work with you in order to receive the best training. Post-Course To achieve this ILM qualification, participants will have to complete the following post-course activities: 3 x work-based assignments need to be completed within 1 year from attendance and registration. Embedded in the assignments, the Certificate will require delegates to complete 18 hours of coaching or mentoring activity with 2-3 people. The Diploma will require delegates to complete 54 hours of coaching or mentoring with 4-9 people. Tutor guided learning will take on the format of book and video reviews with ongoing tutor guidance and support via phone, Skype or face-to-face. Optional: Self-initiated 2 x 45 min executive coaching sessions per delegate to offer a coaching best practice view. Course Material Each participant will be issued with a workbook to assist them both during and after the course, which will contain information, guidance and forms to assist with the coaching sessions. Participants will also complete a Paradigm psychometric report and receive a year's membership with the Institute of Leadership & Management (ILM). In-House & Classroom Courses Available Online We have developed an alternative to traditional face-to-face training that continues to provide a full learning experience, and allows delegates to learn effectively whilst self-isolating from home. This is how it looks: Delegates booked on Classroom and In-House courses will continue to have access to their trainer online throughout the days that the course is booked to run. Prior to a delegate's course start date, they will be enrolled on our e-learning platform (in partnership with BCF Group) for the course they are booked on to. They will also be given contact information for their trainer, and details of how to access the online workshops. Delegates will not require any special IT equipment. A desktop computer, laptop, tablet, or a mobile phone with internet and audio capability is all that is required. Delegates taking ILM Qualifications will then proceed to the book review, video review and work based assignments with 12 months tutor support as appropriate, and in line with our previous arrangements. We hope you agree that this blended learning experience represents the safest way to continue supporting our clients and delegates during the Coronavirus disruption. Scheduled Courses On-Demand Course - Self-paced The online course option includes a comprehensive course manual, book reviews, useful guides and personalised tutor support. You will also be able to upload assessments online and receive online feedback. Our online training option gives you 24/7 access to our learning platform for the duration of your course. The programme elements and assignments can be completed as quickly as you like, with the only time limit being that the final assignment has to be submitted to ILM within 12 months of your registration on the programme. Diploma: £1,195 + vat | Certificate: £895 + vat Dickson Training Ltd Founded in 1985 in Yorkshire, we have built an impressive and loyal client base. Our partnerships are built by consistently delivering outstanding development solutions and working in close collaboration with our clients, resulting in us becoming a leading UK and international training provider.

10 QLS Endorsed Courses for Business Developer | 10 QLS Endorsed Hard Copy Certificates Included | Lifetime Access | Tutor Support

48-Hour Knowledge Knockdown! Prices Reduced Like Never Before! Looking to enhance your facilitation skills? Our Facilitation Skills Training course can help you become a proficient facilitator and lead successful meetings with ease. This course is part of a bundle of 11 relevant courses that are CPD-QS accredited, providing you with a competitive edge in the job market. The first course is QLS-endorsed, and you will receive a QLS hardcopy certificate for free with it. This certificate is a great way to showcase your skills and demonstrate your commitment to ongoing professional development. Throughout the course, you will learn how to plan, facilitate, and manage meetings effectively, as well as how to handle difficult situations and build consensus among participants. This course is designed to be interactive and engaging, with real-world examples and exercises to reinforce your learning. If you want to develop your facilitation skills and advance your career, this course is perfect for you. With facilitation skills in demand across a range of industries, this course will equip you with the skills you need to succeed. Enrol Now ! This Facilitation Skills Training Bundle Package includes: Course 01: Award in Facilitation Skills at QLS Level 2 10 Premium Additional CPDQS Accredited Courses - Course 01: Operations Management Training Course 02: Project Management Course Course 03: Strategic Planning Process Course 04: Quality Assurance (QA) Manager Course 05: Lean Process and Six Sigma Training Course Course 06: Workplace Health and Safety Course 07: Compliance Risk and Management Course 08: People Management Skills Course 09: Workplace Stress Management Diploma Course 10: Certificate Course in Creativity and Creative Problem Solving Why Prefer This Facilitation Skills Training Bundle? You will receive a completely free certificate from the Quality Licence Scheme Option to purchase 10 additional certificates accredited by CPD Get a free Student ID Card - (£10 postal charges will be applicable for international delivery) Free assessments and immediate success results 24/7 Tutor Support After taking this Facilitation Skills Training bundle courses, you will be able to learn: By the end of this course, you will be able to: Define the role of a facilitator and the key skills required Plan and prepare for effective meetings and workshops Facilitate discussions and manage group dynamics Use effective communication techniques to build consensus and resolve conflicts Apply different facilitation methods to achieve specific outcomes Evaluate the effectiveness of meetings and identify areas for improvement Create an action plan for ongoing personal and professional development ***Curriculum breakdown of Facilitation Skills Training*** Module One: Understanding Facilitation Module Two: Process vs. Content Module Three: Laying the Groundwork Module Four: Tuckman and Jensen's Model of Team Development Module Five: Building Consensus Module Six: Reaching a Decision Point Module Seven: Dealing with Difficult People Module Eight: Addressing Group Dysfunction Module Nine: About Intervention Module Ten: Intervention Techniques How is the Facilitation Skills Training Bundle Assessment Process? You have to complete the assignment questions given at the end of the course and score a minimum of 60% to pass each exam. Our expert trainers will assess your assignment and give you feedback after you submit the assignment. You will be entitled to claim a certificate endorsed by the Quality Licence Scheme after you successfully pass the exams. CPD 160 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Managers and team leaders who want to improve their facilitation skills HR professionals who need to facilitate workshops and meetings Project managers who need to lead effective meetings and workshops Trainers and coaches who want to enhance their facilitation skills Anyone who wants to develop their facilitation skills for personal or professional reasons Career path Operations Manager: £40,000 - £60,000 per year Project Manager: £35,000 - £70,000 per year Quality Assurance Manager: £30,000 - £50,000 per year Health and Safety Manager: £25,000 - £45,000 per year Compliance Manager: £35,000 - £60,000 per year HR Manager: £30,000 - £50,000 per year Training and Development Manager: £30,000 - £50,000 per year Certificates Award in Facilitation Skills at QLS Level 2 Hard copy certificate - Included After successfully completing the Course, you can order an original hardcopy Certificate of Achievement endorsed by the Quality Licence Scheme. This certificate will be delivered to your home, free of charge. To obtain the additional Quality License Scheme Endorsed Certificate, you will need to pay the corresponding fee based on the level of the courses: Level 1: £59 Level 2: £79 Level 3: £89 Level 4: £99 Level 5: £119 Level 6: £129 Level 7: £139 CPD QS Accredited Certificate Digital certificate - £10 Upon successfully completing the Bundle, you will need to place an order to receive a PDF Certificate for each course within the bundle. These certificates serve as proof of your newly acquired skills, accredited by CPD QS and will cost you £10 for each course. Also, the certificates are recognised throughout the UK and internationally. CPD QS Accredited Certificate Hard copy certificate - £29 International students are subject to a £10 delivery fee for their orders, based on their location.

***Driving Instructor Training*** A career as a driving instructor can be a rewarding and fulfilling profession for individuals who enjoy teaching and helping others. Driving instructors are responsible for teaching individuals how to operate a motor vehicle, typically a car, and helping them become safe and competent drivers. Driving instructors may work for a driving school or may be self-employed. They may teach students of all ages, from those learning to drive for the first time to those seeking to improve their driving skills or prepare for a driving test. Driving instructor salaries in the UK can vary depending on the region and experience. On average, a driving instructor can earn between £20,000 and £35,000 per year. However, some experienced instructors can earn up to £40,000 or more. The job of a driving instructor is to provide quality instruction to their students. This Driving Instructor Bundle will teach the basics of driving, such as how to turn, brake, and accelerate, and more advanced topics, such as driving safety, driving theory tests, defensive driving and driving in different weather conditions. Instructors must also be familiar with the rules of the road and be able to explain them clearly and concisely. Courses are included in the Driving Instructor Bundle: Course 01: Driving Instructor Course 02: Driver Safety Awareness Course 03: Driving Theory Test Preparation Course 04: Hybrid Vehicle Expert Training Course 05: Car Mechanic and Repair Training Course 06: Motorbike Repairing and Maintenance Diploma Course 07: Decision-Making and Critical Thinking Course 08: Effective Communication Skills Diploma Course 09: Time Management Course 10: Healthy Fitness Course 11: First Aid Training Key features of this Driving Instructor course: This Driving Instructor bundle is CPD QS Accredited Learn from anywhere in the world Entirely online Driving Instructor Training Lifetime access So, Enrol now in this Driving Instructor Training to advance your career! A career as a driving instructor is both fascinating and challenging. It requires dedication, patience, and a commitment to helping others become safer drivers. Driving instructors must also be able to stay up to date with the latest driving laws and regulations. The art of self-auditing, identifying your skills and limitations and determining what motivates you are all covered in this course's thorough guide to creating the ideal driving instructor for you. Driving Instructor The detailed curriculum of the Driving Instructor bundle is given in the resources section. How will I get my Driving Instructor Certificate? After successfully completing the Driving Instructor course, you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (Previously, it was £6*11 = £66) Hard Copy Certificate: Free (For The Title Course: Previously it was £10) Enrol Driving Instructor Bundle Today!! CPD 115 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Driving Instructor Course is Perfect for: Aspiring drivers seeking an advantage during their practical test Company drivers who regularly operate irregular automobiles Drivers who experience anxiety when parking or manoeuvring their car Drivers with a history of minor accidents Requirements This Driving Instructor Training Course has been designed to be fully compatible with tablets and smartphones. Career path The following job pathways can be reached by enrolling in this Driving Instructor course: Driving Instructor Truck Driver Trainer Driving School Manager Driving School Proprietor Driving Consultant And many more! Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included You will get the Hard Copy certificate for the title course (Driving Instructor) absolutely Free! Other Hard Copy certificates are available for £10 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.

Looking to enhance your communication skills and provide top-notch customer service? Look no further than our comprehensive Call Centre Training course! This interactive course is designed to equip you with the skills and knowledge needed to excel in a fast-paced call centre environment. From developing effective speaking and active listening skills to handling customer complaints with empathy and professionalism, our training covers it all. You'll receive training in using call centre software and tools and learn how to think critically and creatively to find solutions to customer problems. This training helps you refine your abilities and opens up job opportunities as we provide you with a thorough overview of how to manage call centre sales. Then we look at consumer behaviour patterns to illustrate how to utilise the best language and tools to close more deals. Next, it covers the fundamental expectations for customer conduct during conversations and evaluates different communication channels. Lastly, set out the guidelines for proper phone etiquette, and highlight helpful resources and methods you might employ to excel at a contact centre. We understand the importance of time management in a call centre, so you'll also learn how to manage your time effectively to ensure you are providing excellent customer service while meeting your own performance goals. By the end of the course, you'll be equipped with the skills and knowledge needed to deliver exceptional customer service and drive customer satisfaction. So why wait? Join our Call Centre Training course today and take the first step towards a successful career in the call centre industry! Learning Outcome After this course, you will be able to: Determine what drives customers' purchases and the various conversational tenses. Describe the many methods and instruments that may be applied to leave clients with a favourable impression. Explore the steps involved in defining goals and benchmarks to build an effective call centre team. State the important terms and procedures that can help you get ready for a sales call. Analyse the strategies you may use to overcome the objections and rejections of clients. Determine the procedures necessary to turn calls into sales. Give a definition of "telemarketing" and describe how it became a significant industry. This Call Centre Training Bundle Consists of the following Premium courses: Course 01: Phone-Based Customer Service Course 02: Customer Relationship Management Course 03: Retail Strategy Course 04: Sales: Psychology of Customers Course 05: Telesales Executive Training Course 06: Facilities Management Level 3 Course 07: Data Protection and Data Security Level 2 Course 08: Effective Communication Skills Diploma Course 09: Public Speaking and Presentation Skill Course Course 10: The Formula to Talk with Strangers Course 11: Touch Typing Essential Skills Level 3 Enrol now in Call Centre Training to advance your career, and use the premium study materials from Apex Learning. The bundle incorporates basic to advanced level skills to shed some light on your way and boost your career. Hence, you can strengthen your Call Centre Training expertise and essential knowledge, which will assist you in reaching your goal. Certificate: PDF Certificate: Free (Previously it was £6*11 = £66) Hard Copy Certificate: Free (For The Title Course: Previously it was £10) CPD 120 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Individuals who would benefit from enrolling in our Call Centre Training course include: Aspiring people who want to work in a call centre. Representatives, customer service managers, and technical support specialists. Sales representatives who handle customer interaction. People who want to learn about call centres for future benefits. Requirements This Call Centre Training course has been designed to be fully compatible with tablets and smartphones. Career path Upon successful completion of the course, the learner will have the opportunity to pursue a career in the relevant field. Here are some career choices one could go for: Training Officer: £15,000 to £35,000 Call Centre Operator: £15,000 to £28,000 Receptionist: £15,000 to £22,000 Certificates Certificate of completion Digital certificate - Included

Boost Your Career with Apex Learning and Get Noticed By Recruiters in this Hiring Season! Get Hard Copy + PDF Certificates + Transcript + Student ID Card worth £160 as a Gift - Enrol Digital communication Now Give a compliment to your career and take it to the next level. This Digital Communication will provide you with the essential knowledge and skills required to shine in your professional career. Whether you want to develop skills for your next job or want to elevate skills for your next promotion, this Digital Communication will help you keep ahead of the pack. The Digital Communication incorporates basic to advanced level skills to shed some light on your way and boost your career. Hence, you can reinforce your professional skills and essential knowledge, reaching out to the level of expertise required for your position. Further, this Digital Communication will add extra value to your resume to stand out to potential employers. Throughout the Digital Communication programme, it stresses how to improve your competency as a person in your profession while at the same time it outlines essential career insights in this job sector. Consequently, you'll strengthen your Digital Communication knowledge and skills; on the other hand, see a clearer picture of your career growth in future. By the end of the Digital Communication, you can equip yourself with the essentials to keep you afloat into the competition. Along with this Digital Communication course, you will get 10 other premium courses. Also, you will get an original Hardcopy and PDF certificate for the title course and a student ID card absolutely free. This Digital Communication Bundle Consists of the following Premium courses: Course 01: Social Media Strategist Training Course 02: Working from Home Essentials Course 03: Online Meeting Management Course 04: Introduction to Podcasting Course 05: Blogging Course 06: Facebook Marketing Course 07: Instagram Marketing Course 08: Youtube Marketing Diploma Course 09: Advanced Diploma in Copywriting Course 10: Learning Computers and Internet Level 2 Course 11: Effective Communication Skills Diploma Key features of this Digital Communication Diploma course: This Digital Communication bundle is CPD QS Accredited Learn from anywhere in the world Entirely online Lifetime access Enrol now in Digital Communication to advance your career! Curriculum of the Digital Communication Bundle Course 01: Social Media Strategist Training The Rise of Social Media Conducting Market Analysis Auditing Social Media Setting Goals and Selecting Platforms Creating the Social Media Policy Integrating Marketing Strategies Developing Effective Content Understanding the Popular Platforms Launching Successful Campaigns Managing the Community Providing Customer Service Measuring, Analyzing and Reporting The Social Media Strategist Career How will I get my Digital Communication Certificate? After successfully completing the Digital Communication course you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (Previously it was £10 * 11 = £110) Hard Copy Certificate: Free (For The Title Course) Enrol now in Digital Communication to advance your career! CPD 125 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this Digital Communication bundle. Persons with similar professions can also refresh or strengthen their skills by enrolling in this course. Students can take this Digital Communication course to gather professional knowledge besides their study or for the future. Requirements Our Digital Communication is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this Digital Communication course, it can be studied in your own time at your own pace. Career path Having these various Digital Communication expertise will increase the value in your CV and open you up to multiple job sectors. Enrol now in Digital Communication to advance your career! Certificates Certificate of completion Digital certificate - Included

The course will provide a comprehensive understanding of the coaching process and the skills required to influence positive changes in your professional and personal lives.

Level 5 QLS Endorsed Course | Endorsed Certificate Included | Plus 5 Career Guided Courses | CPD Accredited

Performance Coaching Diploma is yet another 'Teacher's Choice' course from Teachers Training for a complete understanding of the fundamental topics. You are also entitled to exclusive tutor support and a professional CPD-accredited certificate in addition to the special discounted price for a limited time. Just like all our courses, this Performance Coaching Diploma and its curriculum have also been designed by expert teachers so that teachers of tomorrow can learn from the best and equip themselves with all the necessary skills. Consisting of several modules, the course teaches you everything you need to succeed in this profession. The course can be studied part-time. You can become accredited within 05 Hours studying at your own pace. Your qualification will be recognised and can be checked for validity on our dedicated website. Why Choose Teachers Training Some of our website features are: This is a dedicated website for teaching 24/7 tutor support Interactive Content Affordable price Courses accredited by the UK's top awarding bodies 100% online Flexible deadline Entry Requirements No formal entry requirements. You need to have: Passion for learning A good understanding of the English language Be motivated and hard-working Over the age of 16. Certification CPD Certification from The Teachers Training Successfully completing the MCQ exam of this course qualifies you for a CPD-accredited certificate from The Teachers Training. You will be eligible for both PDF copy and hard copy of the certificate to showcase your achievement however you wish. You can get your digital certificate (PDF) for £4.99 only Hard copy certificates are also available, and you can get one for only £10.99 You can get both PDF and Hard copy certificates for just £12.99! The certificate will add significant weight to your CV and will give you a competitive advantage when applying for jobs. Performance Coaching Diploma Module 01: Introduction to Performance Coaching 00:15:00 Module 02: The Coach/Client Relationship 00:19:00 Module 03: Coaching and Mentoring Models 01:02:00 Module 04: Ethical Aspects of Coaching and Mentoring 00:34:00 Module 05: Effective Communication Skill 00:23:00 Module 06: Personal Skills 00:22:00 Module 07: Management Skills 00:25:00 Module 08: Organisational Skills 00:22:00 Module 09: Motivation and Mindset 00:24:00 Module 10: Key Themes of NLP 00:21:00 Module 11: The Relationship Between Stress and Performance: The Inverted-U Theory 00:18:00 Module 12: Leadership Under Pressure 00:17:00 Module 13: Setting Up as a Coach 00:24:00

24 Hours Left! Don't Let Year-End Deals Slip Away - Enrol Now! Are you looking to enhance your reception skills and office admin expertise? Look no further! Our comprehensive course bundle offers you the opportunity to acquire essential skills that will make you a valuable asset in any professional setting. With a mix of QLS-endorsed and CPD-accredited courses, you'll gain knowledge and expertise that are highly sought after in today's job market. The first course in this bundle is QLS-endorsed, and upon completion, you'll receive a QLS hardcopy certificate for free. This certificate holds significant value and can be a valuable addition to your resume, demonstrating your commitment to professional development. The remaining ten courses are also relevant and CPD-QS accredited, ensuring that you receive high-quality training throughout the bundle. Learn how to excel in various aspects of reception skills and office admin, including executive and personal assistant training, effective minute taking, meeting management, workplace professionalism, customer service, body language, confidence building, assertiveness, cross-cultural awareness, communication skills, and time management. These skills are essential in today's dynamic business environment and will equip you with the knowledge and tools needed to excel in your career. With a strong focus on real life application, you'll gain the confidence and competence to handle real-world situations. We will guide you through each course, providing valuable insights and pro tips that you can implement immediately in your workplace. This bundle is designed to be accessible to learners at all levels of experience, whether you're just starting your career or looking to upskill. This Reception Skills and Office Admin Bundle Package includes: Course 01: Advanced Diploma in Office Admin and Reception Skills at QLS Level 7 10 Premium Additional CPD QS Accredited Courses - Course 01: Executive and Personal Assistant Training Course Course 02: Effective Minute Taking Training Course 03: Diploma in Meeting Management Course 04: Workplace Professionalism Course 05: Customer Service Diploma - CPD Accredited Course 06: The Secrets of Body Language Course 07: Confidence Building & Assertiveness Course 08: Cross-Cultural Awareness Training Course 09: Communication Skills Masterclass Course 10: Time Management Why Prefer This Reception Skills and Office Admin Bundle? You will receive a completely free certificate from the Quality Licence Scheme Option to purchase 10 additional certificates accredited by CPD Get a free Student ID Card - (£10 postal charges will be applicable for international delivery) Free assessments and immediate success results 24/7 Tutor Support After taking this Reception Skills and Office Admin bundle courses, you will be able to learn: Upon completing this course bundle, you will be able to: Excel in various aspects of reception skills and office admin, including executive and personal assistant duties, minute taking, meeting management, workplace professionalism, customer service, body language, confidence building, assertiveness, cross-cultural awareness, communication skills, and time management. Apply techniques to handle real-world situations in a professional setting. Demonstrate a high level of competence and confidence in your reception and office admin skills. Use effective communication and assertiveness techniques to manage difficult situations and conflicts. Understand the importance of body language and cross-cultural awareness in professional settings. Enhance your professional image and reputation through workplace professionalism. Utilise time management strategies to increase productivity and efficiency. ***Curriculum breakdown of Office Admin and Reception Skills*** Module 01: Introduction to Reception and Receptionist Module 02: Business Telephone Skills Module 03: Representing Your Boss and Company Module 04: Mail Services and Shipping Module 05: Travel Arrangements Module 06: Organising Meeting and Conferences Module 07: Time Management Module 08: Record Keeping and Filing Systems Module 09: Business Writing Skills Module 10: Organisational Skills Module 11: Communication Skills Module 12: Customer Service Module 13: Effective Planning and Scheduling Module 14: Invoicing/Petty Cash Module 15: Business Environment Module 16: Advanced MS Excel How is the [Reed_Title] Bundle Assessment Process? You have to complete the assignment questions given at the end of the course and score a minimum of 60% to pass each exam. Our expert trainers will assess your assignment and give you feedback after you submit the assignment. You will be entitled to claim a certificate endorsed by the Quality Licence Scheme after you successfully pass the exams. CPD 280 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This course bundle is ideal for: Individuals looking to enter or advance in the field of reception skills and office admin. Professionals seeking to upskill and enhance their abilities in reception and admin roles. Individuals looking to excel in customer service roles. Those interested in improving their communication, assertiveness, and time management skills in a professional setting. Anyone looking to enhance their cross-cultural awareness and body language skills. Career path This bundle will give you an edge in various professions, such as: Receptionist Office Administrator Executive Assistant Personal Assistant Customer Service Representative Meeting Coordinator Communications Specialist With salaries in the UK ranging from £20,000 to £40,000 per year on average, these roles offer lucrative career opportunities for skilled professionals. Certificates Advanced Diploma in Office Admin and Reception Skills at QLS Level 7 Hard copy certificate - Included CPD QS Accredited Certificate Digital certificate - Included Upon successfully completing the Bundle, you will need to place an order to receive a PDF Certificate for each course within the bundle. These certificates serve as proof of your newly acquired skills, accredited by CPD QS and will cost you £10 for each course. Also, the certificates are recognised throughout the UK and internationally. CPD QS Accredited Certificate Hard copy certificate - Included International students are subject to a £10 delivery fee for their orders, based on their location.