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2678 Courses

Boost Customer Satisfaction: Join us 1 Day Training in Caernarfon

By Mangates

Customer Service Essentials 1 Day Training in Caernarfon

Boost Customer Satisfaction: Join us 1 Day Training in Caernarfon
Delivered In-Person + more
£595 to £795

Boost Customer Satisfaction: Join us 1 Day Training in York

By Mangates

Customer Service Essentials 1 Day Training in York

Boost Customer Satisfaction: Join us 1 Day Training in York
Delivered In-Person + more
£595 to £795

Boost Customer Satisfaction: Join us 1 Day Training in Dunfermline

By Mangates

Customer Service Essentials 1 Day Training in Dunfermline

Boost Customer Satisfaction: Join us 1 Day Training in Dunfermline
Delivered In-Person + more
£595 to £795

Boost Customer Satisfaction: Join us 1 Day Training in Cambridge

By Mangates

Customer Service Essentials 1 Day Training in Cambridge

Boost Customer Satisfaction: Join us 1 Day Training in Cambridge
Delivered In-Person + more
£595 to £795

Boost Customer Satisfaction: Join us 1 Day Training in Canterbury

By Mangates

Customer Service Essentials 1 Day Training in Canterbury

Boost Customer Satisfaction: Join us 1 Day Training in Canterbury
Delivered In-Person + more
£595 to £795

Boost Customer Satisfaction: Join us 1 Day Training in Southampton

By Mangates

Customer Service Essentials 1 Day Training in Southampton

Boost Customer Satisfaction: Join us 1 Day Training in Southampton
Delivered In-Person + more
£595 to £795

IMPROVING CUSTOMER SERVICE

5.0(4)

By Improving Communications Uk

Customer service is an organisation's ability to supply its customers' wants and needs. Improved customer service means constantly and consistently exceeding customers' expectations. This course is designed for service industry professionals who aim to maximise their efficiency, develop better customer skills, and increase their value. The focus is on increasing repeat business through customer satisfaction and referrals. Delegates will discover greater levels of productivity, job satisfaction, and potential for advancement. For client-facing service personnel, these areas of development will prove particularly beneficial, leading to increased internal and external customer satisfaction. Throughout the course, delegates will learn how to: Project a UB4me, customer-centred attitude Empower people with respect and control by acknowledging and offering choices Understand customers better and develop emotionally-intelligent methods for managing their fears and reactions Listen more intently to develop the best rapport Communicate clearly with conviction, projecting greater credibility Create positive, diplomatic messages even from negative situations, modelling a problem-solving, can-do attitude Create and refine phone-answering and email templates to appropriately address customer concerns and increase the potential for repeat business This Customer Service Skills course is a 4-hour interactive virtual class for up to 20 delegates. Upon registration, delegates will receive online login instructions prior to the class date. This format allows for a collaborative learning experience from the comfort of one's own home or office.

IMPROVING CUSTOMER SERVICE
Delivered Online
£327

Boost Customer Satisfaction: Join us 1 Day Training in Cardiff

By Mangates

Customer Service Essentials 1 Day Training in Cardiff

Boost Customer Satisfaction: Join us 1 Day Training in Cardiff
Delivered In-Person + more
£595 to £795

Boost Customer Satisfaction: Join us 1 Day Training in St Andrews

By Mangates

Customer Service Essentials 1 Day Training in St Andrews

Boost Customer Satisfaction: Join us 1 Day Training in St Andrews
Delivered In-Person + more
£595 to £795

Boost Customer Satisfaction: Join us 1 Day Training in Carlisle

By Mangates

Customer Service Essentials 1 Day Training in Carlisle

Boost Customer Satisfaction: Join us 1 Day Training in Carlisle
Delivered In-Person + more
£595 to £795