1567 Courses

Are you someone who is working currently in the Sales Industry? Or are you someone who has their own business? Either way, are you having a hard time increasing your sales? Do you want to increase your sales using proven techniques that have helped thousand of professionals to succeed? If yes, then this course has been tailored for you! People think that making a profit is as easy as buying something for a pound and selling it for two. Well, the 'buying' part is simple especially if you have the money to invest. However, the 'selling' part can get tricky. Many business people go out business because they failed on the 'selling' part. That is because there are more tricks to doing business than meets the eye. This course will prepare you to learn how to increase sales and gain huge results by using simple, powerful and proven techniques. The course will reveal the exact step-by-step strategy that has helped many entrepreneurs to spend thousands while generating millions. You will also learn the  truth about sales, and what separates an expert salesperson from a professional conversationalist. You will learn when and how to offer promos and discounts, how to train your people and make your store presentable for your clients to be able to maximise your sales. Course Highlights Increasing Sales Strategies is an award winning and the best selling course that has been given the CPD Certification & IAO accreditation. It is the most suitable course anyone looking to work in this or relevant sector. It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed Increasing Sales Strategies into 18 modules for teaching you everything you need to become successful in this profession. To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just 11 hours, 15 minutes hours and it is also possible to study at your own pace. We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email. For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website. Why You Should Choose Increasing Sales Strategies Lifetime access to the course No hidden fees or exam charges CPD Accredited certification on successful completion Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential. Who is this Course for? Increasing Sales Strategies is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. Requirements Our Increasing Sales Strategies is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. Module 01 Introduction 00:15:00 Making Additional Sales More Effectively 01:00:00 Up Selling More Effectively 00:30:00 Cross-­Selling More Effectively 00:30:00 Offer Promos And Discounts More Effectively 00:15:00 Offer Freebies At No-­Cost or Little Cost 00:15:00 Module 02 Doing Product Presentation More Effectively 00:30:00 Advertising More Effectively 00:30:00 Absorb Losses More Effectively 02:00:00 Break the Competition More Effectively 01:00:00 Search Engine Optimizing Your Website More Effectively 00:30:00 Making Your Product More Attractive 00:15:00 Module 03 Train Your People More Effectively 01:00:00 Doing Store Presentation More Effectively 01:00:00 Using Perfect Timing To Maximize Sales 00:30:00 Offer After-­Sales Services More Effectively 00:30:00 Miscellaneous Tips 00:30:00 Conclusion 00:15:00 Mock Exam Final Exam

***Become a Product Management Powerhouse*** Product Management is ranked among the top 25 jobs in the U.S. News & World Report's 2024 Best Jobs ranking. Product Managers are the strategic leaders behind the creation and success of some of the world's most transformative products. This Product Management Consultant course equips you with the theoretical knowledge and frameworks to excel in this in-demand field. This comprehensive Product Management Consultant Course dives deep into every stage of the Product Management lifecycle, from understanding different product classifications to crafting effective pricing strategies. You'll gain a thorough understanding of how to develop a winning Product Management plan, manage channels, and analyze product performance. Learning Outcomes By the end of this Product Management Consultant Course, you will be able to: Master the fundamentals of Product Management. Gain a comprehensive understanding of core Product Management principles. Craft a comprehensive Product Management plan for success. Develop new product ideas and navigate the new product development process. Implement effective product pricing strategies. Analyze product and brand performance to make data-driven decisions. Leverage your newfound knowledge to excel in theProduct Management field. This Product Management Consultant course delves into the theoretical underpinnings of successful product management and development. Across ten modules, you'll gain a thorough understanding of what it takes to bring a product from concept to market and ensure its long-term success. Product Fundamentals: We begin by exploring the core concepts of Product Management, including product vision, roadmaps, user research, and competitor analysis. You'll gain a solid grasp of the product development process and the various stakeholders involved. Product Strategy & Planning: We'll delve deeper into developing a winning product strategy with Product Management. You'll learn how to classify products, conduct market research, and create a comprehensive product plan that aligns with business goals. Product Development & Management: This section explores the intricacies of the new product development process. We'll cover everything from ideation and user research to product launch and lifecycle management in Product Management Consultant course. Go-to-Market Strategy: Learn how to develop a watertight go-to-market strategy that ensures your product reaches the right audience and achieves market traction. Financial Considerations: We'll explore the financial aspects of Product Management, including product costing, pricing strategies, and return on investment (ROI) analysis. Curriculum Breakdown of the Product Management Consultant Course Module 01: Introduction to Product Management Module 02: Product Classification Module 03: Developing the Product Plan Module 04: New Product Development Module 05: Levels of a Product and Product Life Cycle Module 06: Product Pricing Strategy Module 07: Product and Brand Portfolio Analysis Module 08: Channels Management Module 09: Basics of Marketing for Products Module 10: Financial Analysis for Product Management CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Product Management Consultant Course is ideal for: Aspiring Product Managers seeking a theoretical foundation. Business professionals seeking to transition into Product Management. Entrepreneurs looking to develop and launch their own products. Marketing and sales professionals seeking a deeper understanding of products and product strategy. Individuals seeking to enhance their Product Management knowledge and become a Product Management Consultant. Anyone curious about the exciting world of Product Management. Requirements There are no specific prerequisites for this Product Management Consultant Course. However, a basic understanding of business concepts would be beneficial. Career path A career in Product Management opens doors to a multitude of exciting opportunities. Here are just a few examples: Associate Product Manager Product Manager Senior Product Manager Director of Product Management Vice President of Product With hard work, dedication, and the knowledge gained from this course, you can embark on a rewarding career in the ever-evolving world of Product Management. Certificates CPD Accredited PDF Certificate Digital certificate - Included CPD Accredited PDF Certificate CPD Accredited Hard Copy Certificate Hard copy certificate - £10.79 CPD Accredited Hard Copy Certificate Delivery Charge: Inside the UK: Free Outside of the UK: £9.99 each

Are you looking to enhance your Head of Product Management skills? If yes, then you have come to the right place. Our comprehensive course on Head of Product Management will assist you in producing the best possible outcome by mastering the Head of Product Management skills. The Head of Product Management course is for those who want to be successful. In the Head of Product Management course, you will learn the essential knowledge needed to become well versed in Head of Product Management. Our Head of Product Management course starts with the basics of Head of Product Management and gradually progresses towards advanced topics. Therefore, each lesson of this Head of Product Management course is intuitive and easy to understand. Why would you choose the Head of Product Management course from Compliance Central: Lifetime access to Head of Product Management course materials Full tutor support is available from Monday to Friday with the Head of Product Management course Learn Head of Product Management skills at your own pace from the comfort of your home Gain a complete understanding of Head of Product Management course Accessible, informative Head of Product Management learning modules designed by experts Get 24/7 help or advice from our email and live chat teams with the Head of Product Management Study Head of Product Management in your own time through your computer, tablet or mobile device A 100% learning satisfaction guarantee with your Head of Product Management Course Head of Product Management Curriculum Breakdown of the Head of Product Management Course Course Outline: Module 01: Introduction to Product Management Module 02: Product Classification Module 03: Developing the Product Plan Module 04: New Product Development Module 05: Levels of a Product and Product Life Cycle Module 06: Product Pricing Strategy Module 07: Product and Brand Portfolio Analysis Module 08: Channels Management Module 09: Basics of Marketing for Products Module 10: Financial Analysis for Product Management CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Head of Product Management course helps aspiring professionals who want to obtain the knowledge and familiarise themselves with the skillsets to pursue a career in Head of Product Management. It is also great for professionals who are already working in Head of Product Management and want to get promoted at work. Requirements To enrol in this Head of Product Management course, all you need is a basic understanding of the English Language and an internet connection. Career path Product Manager: £40,000 to £85,000 per year Senior Product Manager: £60,000 to £120,000 per year Director of Product Management: £80,000 to £150,000 per year Head of Product Management: £90,000 to £180,000 per year Product Owner: £35,000 to £70,000 per year Product Marketing Manager: £45,000 to £90,000 per year Certificates CPD Accredited PDF Certificate Digital certificate - Included CPD Accredited PDF Certificate CPD Accredited Hard Copy Certificate Hard copy certificate - £10.79 CPD Accredited Hard Copy Certificate Delivery Charge: Inside the UK: Free Outside of the UK: £9.99 each

Are you looking to enhance your Product Operations Manager skills? If yes, then you have come to the right place. Our comprehensive course on Product Operations Manager will assist you in producing the best possible outcome by mastering the Product Operations Manager skills. The Product Operations Manager course is for those who want to be successful. In the Product Operations Manager course, you will learn the essential knowledge needed to become well versed in Product Operations Manager. Our Product Operations Manager course starts with the basics of Product Operations Manager and gradually progresses towards advanced topics. Therefore, each lesson of this Product Operations Manager course is intuitive and easy to understand. Why would you choose the Product Operations Manager course from Compliance Central: Lifetime access to Product Operations Manager course materials Full tutor support is available from Monday to Friday with the Product Operations Manager course Learn Product Operations Manager skills at your own pace from the comfort of your home Gain a complete understanding of Product Operations Manager course Accessible, informative Product Operations Manager learning modules designed by experts Get 24/7 help or advice from our email and live chat teams with the Product Operations Manager Study Product Operations Manager in your own time through your computer, tablet or mobile device. A 100% learning satisfaction guarantee with your Product Operations Manager Course Product Operations Manager Curriculum Breakdown of the Product Operations Manager Course Course Outline: Module 01: Introduction to Product Management Module 02: Product Classification Module 03: Developing the Product Plan Module 04: New Product Development Module 05: Levels of a Product and Product Life Cycle Module 06: Product Pricing Strategy Module 07: Product and Brand Portfolio Analysis Module 08: Channels Management Module 09: Basics of Marketing for Products Module 10: Financial Analysis for Product Management CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Product Operations Manager course helps aspiring professionals who want to obtain the knowledge and familiarise themselves with the skillsets to pursue a career in Product Operations Manager. It is also great for professionals who are already working in Product Operations Manager and want to get promoted at work. Requirements To enrol in this Product Operations Manager course, all you need is a basic understanding of the English Language and an internet connection. Career path Product Manager: £40,000 to £80,000 per year Operations Manager: £35,000 to £70,000 per year Supply Chain Manager: £40,000 to £70,000 per year Project Manager: £35,000 to £65,000 per year Business Analyst: £30,000 to £60,000 per year Product Marketing Manager: £35,000 to £70,000 per year Certificates CPD Accredited PDF Certificate Digital certificate - Included CPD Accredited PDF Certificate CPD Accredited Hard Copy Certificate Hard copy certificate - £10.79 CPD Accredited Hard Copy Certificate Delivery Charge: Inside the UK: Free Outside of the UK: £9.99 each

Overview The marketing industry is constantly evolving, with global digital marketing spending projected to reach over £500 billion by 2025. Marketing Secrets for High Sales is your gateway to mastering cutting-edge strategies that drive growth and profitability. This course equips you with the tools to excel in key areas such as digital marketing, social media marketing, and content creation. Learn how to enhance brand visibility, understand consumer psychology, and implement successful marketing campaigns. With a focus on SEO, email marketing, and data-driven marketing techniques, you'll be prepared to take on the challenges of the modern business landscape. Whether you're an entrepreneur, marketing professional, or business owner, Marketing Secrets for High Sales will provide the knowledge and skills needed to elevate your marketing efforts and increase sales. Start your journey towards becoming a marketing expert today! Key Features of the Course: FREE Marketing Secrets for High Sales CPD-accredited certificate Get a free student ID card with Marketing Secrets for High Sales training (£10 applicable for international delivery) Lifetime access to the Marketing Secrets for High Sales course materials The Marketing Secrets for High Sales program comes with 24/7 tutor support Get instant access to this Marketing Secrets for High Sales course Learn Marketing Secrets for High Sales training from anywhere in the world The Marketing Secrets for High Sales training is affordable and simple to understand The Marketing Secrets for High Sales training is an entirely online How will I get my certificate? You may have to take a quiz or a written test online during or after the Marketing Secrets for High Sales course. After successfully completing the Marketing Secrets for High Sales course, you will be eligible for the certificate. Who is This course for? There is no experience or previous qualifications required for enrolment on this Marketing Secrets for High Sales. It is available to all students, of all academic backgrounds. Requirements Our Marketing Secrets for High Sales is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this Marketing Secrets for High Sales course, it can be studied in your own time at your own pace. Career Path Unlock diverse career opportunities with Marketing Secrets for High Sales. Explore these lucrative paths: Digital Marketing Specialist Social Media Manager SEO Specialist: Content Marketing Manager Email Marketing Specialist PPC Specialist Marketing Manager Course Curriculum 2 sections • 12 lectures • 00:56:00 total length •Unit 01 - Introduction: 00:03:00 •Unit 02 - Make Sure You're In The Right Niche: 00:03:00 •Unit 03 - You Must Target The Right Client: 00:04:00 •Unit 04 - Unlock The Power Of Segmentation: 00:05:00 •Unit 05 - Case Study - A High Ticket Sale: 00:02:00 •Unit 06 - Know The Big Picture: 00:05:00 •Unit 07 - Get Inside The High-Ticket Buyers Mindset: 00:07:00 •Unit 08 - Conducting A High-Ticket Sales Campaign: 00:08:00 •Unit 09 - The Secret Shortcut To High-Ticket Sales: 00:05:00 •Unit 10 - Fine-Tune Your Reverse Engineered Brand: 00:09:00 •Unit 11 - Picking The Right High Ticket Product Or Service To Sell: 00:05:00 •Resource - Marketing Secrets for High Sales: 00:00:00

Learn visual merchandising best practices with our comprehensive online course. Master retail display design, window dressing, store layouts, promotional techniques, and more. Develop creative skills to increase sales and customer engagement. Gain industry-recognized expertise to start or advance your retail merchandising career.

The Sales Coaching and Training gives sales managers the skills and framework they need to coach sales teams to success, helping them develop mutually beneficial, long-lasting customer relationships. You'll learn how to use collaborative techniques to hold coaching conversations and develop a culture that supports high-performing sales teams. You'll learn a Developmental Sales Coaching Framework to effectively open a coaching dialogue, probe for perceptions and needs, uncover obstacles, create a solution, and close. The course covers building and managing sales teams, basic forecasting and budgeting, setting targets, designing Key Performance Areas for success, compensation designs, managing poor performance, coaching, motivating sales professionals, enabling tools for efficiencies and productivity ramp, drafting and optimizing sales processes, and much more. In addition, the course can be adapted for professional selling skills, consultative and solution selling. Who is this course for? Sales Coaching and Training is suitable for anyone who wants to gain extensive knowledge, potential experience, and professional skills in the related field. This course is CPD accredited so you don't have to worry about the quality. Requirements Our Sales Coaching and Training is open to all from all academic backgrounds and there is no specific requirements to attend this course. It is compatible and accessible from any device including Windows, Mac, Android, iOS, Tablets etc. CPD Certificate from Course Gate  At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £9 and the hard copy for £15. Also, you can order both PDF and hardcopy certificates for £22. Career path This course opens a new door for you to enter the relevant job market and also gives you the opportunity to acquire extensive knowledge along with required skills to become successful. You will be able to add our qualification to your CV/resume which will help you to stand out in the competitive job industry. Course Curriculum Coaching Salespeople Getting Started 00:05:00 What Is a Coach? 00:20:00 Coaching 00:20:00 Process 00:15:00 Inspiring 00:20:00 Authentic Leadership 00:20:00 Best Practices 00:15:00 Competition 00:20:00 Data 00:20:00 Maintenance Strategies 00:20:00 Avoid Common Mistakes 00:15:00 Wrapping Up 00:05:00 Sales Module One: Getting Started 00:05:00 Module Two: Effective Traits 00:20:00 Module Three: Know Clients 00:30:00 Module Four: Product 00:30:00 Module Five: Leads 00:20:00 Module Six: Authority 00:30:00 Module Seven: Build Trust 00:20:00 Module Eight: Relationships 00:30:00 Module Nine: Communication 00:30:00 Module Ten: Self-Motivation 00:20:00 Module Eleven: Goals 00:20:00 Module Twelve: Wrapping Up 00:05:00 Sales Training Getting Started 00:05:00 In-Person Sales 00:15:00 Examples of In-Person Sales 00:25:00 Sales Funnel 00:20:00 Prepare 00:25:00 Presentation 00:20:00 Engage 00:20:00 Commitment 00:20:00 Sale 00:20:00 Loyalty 00:25:00 Expand 00:15:00 Wrapping Up 00:10:00 Psychology of Sales How to Make More Money Through Sales Psychology 00:08:00 Why Sales Could be the Most Profitable Skill in the World 00:04:00 How to Reduce the Number of Times You Hear the Word 'No' 00:08:00 One of the Most Powerful Weapons in the Professional Sales Person's Arsenal 00:06:00 The Secret of Why 'Always Be Closing' Works 00:07:00 How to Use the Powerful and Subtle Technique of 'Assuming the Sale' 00:12:00 The Most Powerful Negotiating Tool Ever 00:07:00 How to Never Overcome an Objection Again 00:07:00 A Little Known Sales Secret Used by Only the Top 1% of Sales People 00:07:00 Sales Success Secrets How to Succeed Without Relying On 'Techniques' 00:06:00 How the Psychology of Sales SAVES You Money in Your Everyday Life 00:06:00 How to Make Prospects Like You 00:09:00 How to Be Persistent Without Irritating the Prospect 00:11:00 How to Avoid EVER Being Annoying! 00:08:00 The Most Important Idea in Sales 00:10:00 How to Create a Powerful Self Image in the Eyes of the Prospect 00:08:00 The True Power of Psychology in Sales 00:03:00 A Summary of These Powerful Techniques and Ideas 00:08:00 Mock Exam Mock Exam- Sales Coaching and Training 00:30:00 Final Exam Final Exam- Sales Coaching and Training 00:30:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00

In this competitive job market, you need to have some specific skills and knowledge to start your career and establish your position. This Customer Service Manager will help you understand the current demands, trends and skills in the sector. The course will provide you with the essential skills you need to boost your career growth in no time. The Customer Service Manager will give you clear insight and understanding about your roles and responsibilities, job perspective and future opportunities in this field. You will be familiarised with various actionable techniques, career mindset, regulations and how to work efficiently. This course is designed to provide an introduction to Customer Service Manager and offers an excellent way to gain the vital skills and confidence to work toward a successful career. It also provides access to proven educational knowledge about the subject and will support those wanting to attain personal goals in this area. Learning Objectives Learn the fundamental skills you require to be an expert Explore different techniques used by professionals Find out the relevant job skills & knowledge to excel in this profession Get a clear understanding of the job market and current demand Update your skills and fill any knowledge gap to compete in the relevant industry CPD accreditation for proof of acquired skills and knowledge Who is this Course for? Whether you are a beginner or an existing practitioner, our CPD accredited Customer Service Manager is perfect for you to gain extensive knowledge about different aspects of the relevant industry to hone your skill further. It is also great for working professionals who have acquired practical experience but require theoretical knowledge with a credential to support their skill, as we offer CPD accredited certification to boost up your resume and promotion prospects. Entry Requirement Anyone interested in learning more about this subject should take this Customer Service Manager. This course will help you grasp the basic concepts as well as develop a thorough understanding of the subject. The course is open to students from any academic background, as there is no prerequisites to enrol on this course. The course materials are accessible from an internet enabled device at anytime of the day. CPD Certificate from Course Gate At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £9 and the hard copy for £15. Also, you can order both PDF and hardcopy certificates for £22. Career path The Customer Service Manager will help you to enhance your knowledge and skill in this sector. After accomplishing this course, you will enrich and improve yourself and brighten up your career in the relevant job market. Course Curriculum Module 01: Who We Are and What We Do Who We Are and What We Do 00:17:00 Module 02: Establishing Your Attitude Establishing Your Attitude 00:12:00 Module 03: Identifying and Addressing Customer Needs Identifying and Addressing Customer Needs 00:12:00 Module 04: Generating Return Business Generating Return Business 00:14:00 Module 05: In-Person Customer Service In-Person Customer Service 00:10:00 Module 06: Giving Customer Service over the Phone Giving Customer Service over the Phone 00:12:00 Module 07: Providing Electronic Customer Service Providing Electronic Customer Service 00:12:00 Module 08: Recovering Difficult Customers Recovering Difficult Customers 00:15:00 Module 09: Understanding When to Escalate Understanding When to Escalate 00:14:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00

Maintain the commitments and quality of your work by managing your product properly. Your products define your dedication and hard work before the whole world. Learn the steps of production and how to manage the production quality and procedures from the Product Management course. This course will teach you the step by step process of production and product management. You will learn the skills and knowledge you need to work in the production sector from this course. This Product Management course features easy-to-digest modules that break down each topic and ensure all our students receive an unparalleled and thorough learning experience. Our Product Management Course lessons were prepared by experts and feature interactive activities. You'll learn how you can use various devices effectively from industry experts. This Product Management Course has been divided into understandable and manageable sections to help you grasp each concept- from the basic to advanced course components. Learn from industry experts today and enhance your skills and knowledge in no time. This Product Management course will increase your possibility to get your desired job and boost your personal growth. In the Product Management course, we guarantee that you will gain relevant skills and acquire tremendous knowledge on the subject. After completing the Product Management course, the certificate you'll achieve will help you land the job you want in a related field. Enjoy a pleasant and professional 100% online learning experience. Enrol in our Product Management course today and take control of your career! Please note: This course will only provide you with the theoretical knowledge to excel in this field. This Product Management course doesn't entitle you to practise as a professional in this specific field. Learning Objectives Learn the principles of product management Understand the types of products and how to monitor their production Identify the demand of the consumers Learn about the pricing and packaging methods Grasp the skills to handle emergencies Be able to understand the importance of product management Know about the shipment procedures and significant dealings Who is this Course for? The Product Management course is ideal for aspiring individuals who wish to enhance their professional skills and train for the job they want! Also, this course is highly beneficial for people who want to have some in-depth knowledge on this topic and keep up to date with the latest information. So, you can enrol in this course if you are: Product Managers Product Designers Marketing Executives Production Engineers Managing Directors Manufacturers Study the Product Management course today and enhance your professional skillset from the comfort of your home! Entry Requirement Anyone interested in learning more about this subject should take this Product Management course. This course will help you grasp the basic concepts as well as develop a thorough understanding of the subject. The course is open to students from any academic background, as there is no prerequisites to enrol on this course. The course materials are accessible from an internet enabled device at anytime of the day. CPD Certificate from Course Gate At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £4.99 and the hard copy for £9.99. Also, you can order both PDF and hardcopy certificates for £12.99. Career path The Product Management will help you to enhance your knowledge and skill in this sector. After accomplishing this course, you will enrich and improve yourself and brighten up your career in the relevant job market. Course Curriculum Module 01: Introduction to Product Management Introduction to Product Management 00:19:00 Module 02: Product Classification Product Classification 00:28:00 Module 03: Developing the Product Plan Developing the Product Plan 00:24:00 Module 04: New Product Development New Product Development 00:24:00 Module 05: Levels of a Product and Product Life Cycle Levels of a Product and Product Life Cycle 00:19:00 Module 06: Product Pricing Strategy Product Pricing Strategy 00:25:00 Module 07: Product and Brand Portfolio Analysis Product and Brand Portfolio Analysis 00:30:00 Module 08: Channels Management Channels Management 00:27:00 Module 09: Basics of Marketing for Products Basics of Marketing for Products 00:23:00 Module 10: Financial Analysis for Product Management Financial Analysis for Product Management 00:27:00 Assignment Assignment - Product Management 00:00:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00

Overview We all know the rule of 'The Customer Comes First', but when do they stay with you? When can a business ensure its customer base to be loyal and retainable? While there are multiple factors at play here, but one of the keys to customer retention is quality customer service.   Businesses nowadays rely heavily on people skilled in customer service and customer satisfaction - which is often hard to come by. To bridge that skill gap, empower human resources with outstanding customer support & service capabilities, and help business owners/managers gather essential knowledge to run & manage the relevant operations smoothly, we have put together this carefully-crafted course with the help of our learning resource development team. If you are someone who wants to build a career in this promising field, our course will be your perfect guide along the road. This course focuses on providing beginners' with the base, helping moderately-skilled learners to level up their understandings, and enabling professionals to fill in the blanks of the updates within the fields of customer experience enhancement.    Reflecting the above-mentioned promises, this Customer Service course focuses on helping the learners develop the following skills: Effective communication & active listening Problem solving Attentiveness Anger Management Time Management Stress Management Conflict resolution Customer relationship management Customer experience enhancement Customer service evaluation Email writing & etiquettes Positive attitude & body language   So, enrol now, develop these in-demand skills of the 21st century and make meaningful connections with your customers around the globe.   Who is this course for? If you run a business or work for one, you have to understand what your customers want, how to serve them properly, and repeat this process - no matter what your job description says or whichever department you work in. Having said that, people falling into either one of the below groups will benefit the most from this course: Jobseekers in fields related to customer service/customer support/customer experience Amateurs or professionals with intermediate skills in the above-mentioned fields Business-owners/managers/team leaders Business students People looking to get certified in customer service   Career Path This Customer Service course paves the way for a handful of career opportunities, with roles such as: Customer Service Representative/Executive/Officer Customer Service Advisor/Specialist Customer Service Manager Also, the job roles related to customer support/customer experience will also be available to you. While the salaries for the above-mentioned jobs vary based on responsibilities, the levelwise breakdown of expected salaries are - Entry level: £16,750 - £20,750 Mid-level: £26,400 - £36,800 Senior level: £35,00 - £50,500 Course Curriculum Module 1 - Basics of Customer Service Basics of Customer Service 00:00 Module 2 - Why Customer Service Matters Why Customer Service Matters 00:00 Module 3 - What's Different about Good Service What's Different about Good Service 00:00 Module 4 - First Steps and Body Language First Steps and Body Language 00:00 Module 5 - Effective Communication Strategies Effective Communication Strategies 00:00 Module 6 - Phone Tone and Etiquette Phone Tone and Etiquette 00:00 Module 7 - Relationship Building Relationship Building 00:00 Module 8 - Turning Complaints into Opportunities Turning Complaints into Opportunities 00:00 Module 9 - E-Mail Etiquette E-Mail Etiquette 00:00 Module 10 - Customer Relationship Management (CRM) Customer Relationship Management (CRM) 00:00 Module 11 - Empowering Great Customer Service Empowering Great Customer Service 00:00 Module 12 - Evaluating and Measuring Customer Service Evaluating and Measuring Customer Service 00:00