1733 Courses

Learn effective workplace communication skills that will transform your career Includes Open & Closed Questions, Active Listening, Understanding the Message, Body Language and Non-Verbal Messages

Step into the world of small business success with our captivating online course, tailored for the dreamers and doers of today's entrepreneurial landscape.

CPD Accredited | Career Oriented Learning Modules | 24x7 Tutor Support | Lifetime Access

***Don't Spend More; Spend Smart*** Life Just Got Better This Summer! Get Hard Copy + PDF Certificates + Transcript + Student ID Card + e-Learning App as a Gift - Enrol Now Tired of browsing and searching for the course you are looking for? Can't find the complete package that fulfils all your needs? Then don't worry as you have just found the solution. Take a minute and look through this 14-in-1 extensive bundle that has everything you need to succeed in Enterprise Resource Planning (ERP) and other relevant fields! After surveying thousands of learners just like you and considering their valuable feedback, this all-in-one Enterprise Resource Planning (ERP) bundle has been designed by industry experts. We prioritised what learners were looking for in a complete package and developed this in-demand Enterprise Resource Planning (ERP) course that will enhance your skills and prepare you for the competitive job market. Also, our Enterprise Resource Planning (ERP) experts are available for answering your queries and help you along your learning journey. Advanced audio-visual learning modules of these courses are broken down into little chunks so that you can learn at your own pace without being overwhelmed by too much material at once. Furthermore, to help you showcase your expertise in Enterprise Resource Planning (ERP), we have prepared a special gift of 1 hardcopy certificate and 1 PDF certificate for the title course completely free of cost. These certificates will enhance your credibility and encourage possible employers to pick you over the rest. This Enterprise Resource Planning (ERP) Bundle Consists of the following Premium courses: Course 01: Enterprise Resource Planning Course 02: SAP S4HANA Controlling Level 2 Course 03: SAP Controlling (CO) - Product Costing S4HANA Course 04: Quality Management and Strategic Training - ISO 9001 Course 05: Cost Control Process and Management Course 06: Quality Tools and Problem Solving Methods Course 07: Process Improvement: Reduce Waste Course 08: Microsoft Teams Course 09: Facilities Management Level 3 Course 10: People Management Skills Level 3 Course 11: Disruptive Innovation for Business Course 12: Interpersonal Skills in Management Course 13: Effective Communication Skills Diploma Course 14: Time Management Benefits you'll get choosing Apex Learning for this Enterprise Resource Planning (ERP): Pay once and get lifetime access to 14 CPD courses Free e-Learning App for engaging reading materials & helpful assistance Certificates, student ID for the title course included in a one-time fee Free up your time - don't waste time and money travelling for classes Accessible, informative modules designed by expert instructors Learn at your ease - anytime, from anywhere Study the course from your computer, tablet or mobile device CPD accredited course - improve the chance of gaining professional skills How will I get my Certificate? After successfully completing the course you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (For The Title Course) Hard Copy Certificate: Free (For The Title Course) Curriculum of Enterprise Resource Planning (ERP) Bundle Course 01: Enterprise Resource Planning Module 01: Operations of an Economic Entity: Enterprise Resource Planning Module 02: Entrepreneurship Creativity & Innovation Module 03: Enterprise Resource Planning: Internal Priorities Module 04: Operational Indicator, KPI's & Metrics Module 05: Measurement and Presentation Tools Course 02: SAP S4HANA Controlling Level 2 Introduction to the Course Introduction to SAP Controlling Deep-dive to Cost Center Accounting Bonus Lectures Course 03: SAP Controlling (CO) - Product Costing S4HANA Section 1: Introduction Section 2: Material Master Data and Pricing Controls Section 3: BoM, Activities and Routing Section 4: Overheads in Costing Section 5: Costing Sheet Section 6: Costing Variant Section 7: Routing and Work Centres Section 8: Cost Component Structure Section 9: Execution of Standard Cost Estimation Course 04: Quality Management and Strategic Training - ISO 9001 Course Structure Critical Definitions Who is Responsible Quality Management Principles Major Changes Process Approach Context of the Organization Quality Objectives Performance Evaluation Now What Helpful Tools See you soon Course 05: Cost Control Process and Management Introduction & Fundamentals Cost Control process Production Control and Tests Test and Checks in Cost Control Monitoring via reports and Checklist Course 06: Quality Tools and Problem Solving Methods Introduction Tool 1 : The Checksheet Tool 2 : The Brainstorming Tool 3 : The Cause & Effect diagram Tool 4:The Histogram Tool 5:The Pareto diagram Tool 6-A:The Control chart Tool 6-B:The Scatter plot Tool 7 : Flowchart /Process Mapping The Problem Solving Process Method 1: The A3 Method 2:The 8D Method 3-A:The PDCA Method 3-B:The 5 why Method 4: Six Sigma Method 5: The Shainin Methodology Problem Solving methods Tool 1:The FMEA Tool 2:The Control Plan Conclusion Course 07: Process Improvement: Reduce Waste Section 01: Introduction Section 02: Fundamentals of Waste Section 03: The 8 Wastes Section 04: VA vs. NVA Section 05: Process Mapping Tools Section 06: Case Study Section 07: Close Out Course 08: Microsoft Teams Microsoft Teams - Introduction Mastering Microsoft Teams Top Microsoft Teams Tips Course 09: Facilities Management Level 3 Module 01: Introduction to Facility Management Module 02: Space Management Module 03: Managing Workplace Services Module 04: Human Resource and Contract Management Module 05: Lease Purchase and Vendor Management Module 06: Health and Safety at Work Module 07: Sustainable Facility Management Module 08: Maintenance and Repairs Module 09: Project Management Module 10: Business Development and Succession Planning Bonus Material Course 10: People Management Skills Level 3 Module 01: Introduction to Human Resources Module 02: Employee Recruitment and Selection Procedure Module 03: Employee Training and Development Process Module 04: Performance Appraisal Management Module 05: Employee Relations Module 06: Motivation and Counselling Module 07: Ensuring Health and Safety at the Workplace Module 08: Employee Termination Module 09: Employer Records and Statistics Module 10: Essential UK Employment Law Course 11: Disruptive Innovation for Business Module 01: Introduction Disruptive Innovations for Business Module 02: The Three Key Difficulties Module 03: Six Insight on How to grow Disruptive Innovations next to core Course 12: Interpersonal Skills in Management Module 01: What are Soft Skills? Module 02: Communication Module 03: Teamwork Module 04: Problem-Solving Module 05: Time Management Module 06: Attitude and Work Ethic Module 07: Adaptability/Flexibility Module 08: Self-Confidence (Owning It) Module 09: Ability to Learn From Module 10: Networking Module 11: Employee Relations Module 12: Motivation and Counselling Course 13: Effective Communication Skills Diploma Module 01: Business Communication Module 02: Verbal and Non-verbal Communication Module 03: Written Communication Module 04: Electronic Communication Module 05: Communicating with Graphic Module 06: Effectively Working for Your Boss Course 14: Time Management Identifying Goals Effective Energy Distribution Working with Your Personal Style Building Your Toolbox Establishing Your Action Plan CPD 140 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this Enterprise Resource Planning (ERP) bundle. Persons with similar professions can also refresh or strengthen their skills by enrolling in this course. Students can take this course to gather professional knowledge besides their study or for the future. Requirements Our Enterprise Resource Planning (ERP) is fully compatible with PC's, Mac's, laptops, tablets and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so that you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course; it can be studied in your own time at your own pace. Career path Having this various expertise will increase the value of your CV and open you up to multiple job sectors. Certificates Certificate of completion Digital certificate - Included You will get the PDF Certificate for the title course (Enterprise Resource Planning) absolutely Free! Certificate of completion Hard copy certificate - Included You will get the Hard Copy certificate for the title course (Enterprise Resource Planning) absolutely Free! Other Hard Copy certificates are available for £10 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.

Imagine a journey through the digital landscape of professional networking, where mastering LinkedIn becomes your key to unlocking endless career opportunities. 'Creating a Professional LinkedIn Profile' isn't just a course; it's a gateway to transforming your digital identity. Through our comprehensive curriculum, learners discover the art of crafting a captivating LinkedIn presence, ensuring each login leads to a new horizon of possibilities. From understanding the nuances of LinkedIn UK's job market to leveraging the power of LinkedIn Sales Navigator, participants gain invaluable insights into the platform's multifaceted capabilities. This course isn't just about finding jobs; it's about becoming a magnetic presence in the digital professional world, attracting opportunities and connections seamlessly. The final stages of the course emphasise sustainable management of your LinkedIn profile. It's about evolving with the platform, adapting to new features, and maintaining a dynamic, engaging presence. By the end of this journey, not only will your LinkedIn login open a portal to jobs, but it will also be a reflection of your professional evolution, a testament to your journey in the digital professional sphere. Learning Outcomes of Creating a Professional LinkedIn profile Mastery of LinkedIn profile creation and optimisation. Strategic networking and connection-building skills. Proficient use of LinkedIn Jobs for career advancement. Effective management and updating of LinkedIn profiles. Advanced navigation and utilisation of LinkedIn Sales Navigator. Why buy this Creating a Professional LinkedIn profile? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards and CIQ after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Unlock career resources for CV improvement, interview readiness, and job success. Certification After studying the course materials of the Creating a Professional LinkedIn profile there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this Creating a Professional LinkedIn profile course for? Individuals seeking to enhance their online professional presence. Job seekers aiming to utilise LinkedIn for career opportunities. Professionals keen on expanding their network. Users looking to fully utilise the platform's features. Marketing and sales professionals targeting LinkedIn for business growth. Prerequisites This Creating a Professional LinkedIn profile does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Creating a Professional LinkedIn profile was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path Digital Marketing Manager: £40,000 - £60,000 Per Annum Sales Manager: £35,000 - £55,000 Per Annum Human Resources Specialist: £30,000 - £50,000 Per Annum Social Media Strategist: £28,000 - £48,000 Per Annum Recruitment Consultant: £22,000 - £40,000 Per Annum Course Curriculum Unit 01: Class Introduction Introduction 00:03:00 Why consider using LinkedIn as a business tool 00:02:00 Who should consider using LinkedIn as a business tool 00:04:00 Unit 02: A deep overview of the various sections of a professional LinkedIn Profile The Prerequisites to building a Professional LinkedIn Profile 00:04:00 Understanding who your target audience or Most Important Viewer 00:04:00 Defining your keywords 00:03:00 Choose your style of writing your Professional LinkedIn Profile 00:03:00 An overview of the Top 10 Tips of creating a Professional LinkedIn Profile 00:06:00 The Primary Areas of a Professional LinkedIn Profile 00:05:00 Unit 03: Managing your professional LinkedIn profile Managing your Professional LinkedIn Profile Introduction Section 00:03:00 Writing your about section 00:02:00 Adding your work experience to your Professional LinkedIn Profile 00:05:00 Education, Licenses, Certifications & Volunteer areas of the LinkedIn Profile 00:04:00 The Skills section of your Professional LinkedIn Profile 00:04:00 See this live in LinkedIn 00:06:00 Unit 04: Closing Remarks and Resources Closing Remarks 00:06:00 Assignment Assignment - Creating a Professional LinkedIn profile 00:00:00

Insects are everywhere—on land, in water, even in the air. They’re tiny engineers, pollinators, recyclers and occasionally, household annoyances. This Entomology: Insect Studies Course opens the door to understanding the fascinating and sometimes mind-boggling world of insects. Whether it's how bees navigate, how ants organise their colonies like expert planners, or how dragonflies have been flying around since before dinosaurs roamed, this course brings insects into sharp focus—with zero need for a magnifying glass. From the basics of insect anatomy to their role in ecosystems and agriculture, the content is clear, detailed and surprisingly fun. You’ll explore how insects communicate, defend themselves, and even how some mimic their way out of danger. Designed for anyone with an interest in nature, science or just a curiosity for things with six legs, this course helps you see insects not as pests, but as puzzle pieces in the web of life. And yes, it’s all online—so you’ll never have to chase a beetle around the living room. Would you like the learning outcomes next?. Key Features CPD Accredited FREE PDF + Hardcopy certificate Fully online, interactive course Self-paced learning and laptop, tablet and smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum Module 1: Introduction to Entomology Module 2: Systematics and Taxonomy of Insects Module 3: Insect Anatomy and Physiology Module 4: Reproduction and Development Module 5: Insect Behaviour and Communication Module 6: Insect Defence Mechanisms and Adaptations Module 7: Insects and Human Interactions Module 8: Insects in Ecosystems Module 9: Insect Evolution and Diversity Module 10: Applied Entomology Module 11: Research Methods in Entomology Module 12: Current Trends and Future Directions in Entomology Learning Outcomes: Analyse insect anatomy and physiology for comprehensive entomological understanding. Apply knowledge of insect behaviour to address real-world ecological challenges. Evaluate the impact of insects on human interactions and societal well-being. Investigate the diversity of insects, exploring their evolutionary trajectories. Demonstrate proficiency in entomological research methods for insightful contributions. Integrate applied entomology principles into various professional and environmental contexts. Accreditation This course is CPD Quality Standards (CPD QS) accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certificate After completing this course, you will get a FREE Digital Certificate from Training Express. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Biology enthusiasts seeking specialised knowledge. Environmentalists interested in ecosystem dynamics. Students pursuing careers in agriculture or pest control. Wildlife researchers exploring insect life. Educators enhancing biology curriculum. Individuals curious about insect-human interactions. Conservationists striving for sustainable practices. Professionals looking to diversify their biological expertise. Career path Entomologist in Agricultural Research. Pest Control Specialist in Environmental Agencies. Wildlife Conservation Officer in Nature Reserves. Research Scientist in Biology Institutes. Biology Educator in Schools or Colleges. Ecological Consultant in Environmental Consultancies. Certificates Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate. Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

Duration 4 Days 24 CPD hours This course is intended for This course is for people who have on the job experience doing project management activities and running projects, regardless of their job title. It is for those who wish to become certified project managers, or those that want to build or reinforce a foundation in project management. This course is ideal for a person who wants to grow and formalize their project management skills on an industry neutral, global standard, the Project Management Institute. Overview After completing this course, students will be able to: Demonstrate an understanding of the various project life cycles and processes. Distinguish between predictive and adaptive approaches. Demonstrate an understanding of project management planning. Demonstrate an understanding of project roles and responsibilities. Explain the importance of the role the project manager plays. Determine how to follow and execute and respond to planned strategies or frameworks (e.g., communication, risks, etc.). Demonstrate an understanding of common problem-solving tools and techniques. Identify the suitability of a predictive, plan-based approach for the organizational structure (e.g., virtual, colocation, matrix structure, hierarchical, etc.). Determine and give examples of the activities within each process. Demonstrate an understanding of a project management plan schedule. Determine how to document project controls of predictive, plan-based projects. Explain when it is appropriate and sustainable to use an adaptive approach for the organizational structure. Compare the pros and cons of adaptive and predictive, plan-based projects. Identify the suitability of adaptive approaches for the organizational structure (e.g., virtual, colocation, matrix structure, hierarchical, etc.). Identify organizational process assets and environmental factors that facilitate the use of adaptive approaches. Determine how to plan project iterations. Determine how to document project controls for an adaptive project. Distinguish between the components of different adaptive methodologies (e.g., Scrum, Extreme Programming (XP), Scaled Adaptive Framework (SAFe), Kanban, etc.). Determine how to prepare and execute task management steps. Demonstrate an understanding of business analysis (BA) roles and responsibilities. Demonstrate the importance of communication for a business analyst between various teams and stakeholders. Determine how to gather requirements and using the best approach for a situation. Explain the application of a product roadmap. Determine how project methodologies influence business analysis processes. Validate requirements through product delivery. Every career in project management has a beginning and that is the purpose of this course. You will learn the fundamentals of project management. This includes project performance, when to use the predictive or adaptive methodologies, business analysis domains, and frameworks, as well as the proper use of one of the various adaptive frameworks. Every career in project management has a beginning and that is the purpose of this course. You will learn the fundamentals of project management. This includes project performance, when to use the predictive or adaptive methodologies, business analysis domains, and frameworks, as well as the proper use of one of the various adaptive frameworks.

The Level 2 Gardening Course, Horticulture, and Plant Nutrition Training provides essential knowledge and skills in gardening and horticulture. Participants will learn about botany, plant classification, soil science, and plant nutrition requirements. The course also covers organic gardening concepts, plant propagation, weed control, and the selection and care of indoor plants, lawns, and native plants. Learning Outcomes: Understand the fundamentals of botany, including plant structures, growth, and reproduction. Classify different plants based on their characteristics, taxonomy, and botanical families. Comprehend the importance of soil science and its impact on plant growth and health. Identify the essential nutrients required for plant nutrition and understand how to provide proper nutrition to plants. Recognize common plant pests, diseases, and problems and learn effective measures for their prevention and control. Gain knowledge of organic gardening principles and practices, promoting environmentally friendly and sustainable gardening methods. Learn various techniques of plant propagation, including seeds, cuttings, grafting, and division, to propagate plants effectively. Understand the importance of amenity horticulture and its application in selecting and maintaining plants for aesthetic and functional purposes. Discover the best practices for caring for indoor plants, lawns, and native plants, ensuring their health and beauty. Develop skills in weed control techniques to manage unwanted plants and maintain a clean garden environment. Why buy this Level 2 Gardening Course, Horticulture and Plant Nutrition Training? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Level 2 Gardening Course, Horticulture and Plant Nutrition Training you will be able to take the MCQ test that will assess your knowledge. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this course for? This Level 2 Gardening Course, Horticulture and Plant Nutrition Training does not require you to have any prior qualifications or experience. You can just enrol and start learning.  Prerequisites This Level 2 Gardening Course, Horticulture and Plant Nutrition Training was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path As this course comes with multiple courses included as bonus, you will be able to pursue multiple occupations. This Level 2 Gardening Course, Horticulture and Plant Nutrition Training is a great way for you to gain multiple skills from the comfort of your home. Course Curriculum Module: 01 Basic Botany 00:30:00 Plant Classification 00:15:00 Soil Science 00:30:00 Plant Nutrition Requirements 00:30:00 Plant Pests, Diseases & Problems 00:30:00 Module: 02 Basic Concepts of Organic Gardening 00:30:00 Weed Control 00:15:00 Plant Propagation 02:00:00 Amenity Horticulture, Plant Selection and Native Plants 01:00:00 Indoor Plants 00:45:00 Lawns 00:30:00 Updated Audio Version Basic Botany 00:28:00 Plant Classification 00:11:00 Soil Science 00:23:00 Plant Nutrition Requirements 00:22:00 Plant Pests and Diseases 00:41:00 Basic Concepts of Organic Gardening 00:21:00 Weed Control 00:20:00 Plant Propagation Part 01 00:31:00 Plant Propagation Part 02 00:42:00 Amenity Horticulture, Plant Selection and Native Plants 00:36:00 Exotic Plants 00:35:00 Indoor Plants 00:30:00 Lawns 00:13:00 Planting and Plant Care 00:10:00 Plant Nodes and Indigenous Plants 00:21:00 Plant Protection, Landscaping and Garden Design 00:23:00 Ornamental Horticulture 00:20:00 Permaculture 00:16:00 Arboriculture 00:11:00 Horticulture Statistics 00:33:00 Results from the 2018 Seasonal Labour in Horticulture End of Year 00:35:00

*** Don't Spend More; Spend Smart*** Get Hard Copy + PDF Certificates + Transcript + Student ID Card + e-Learning App as a Gift - Enrol Now Tired of browsing and searching for a Call Centre Training course you are looking for? Can't find the complete package that fulfils all your needs? Then don't worry as you have just found the solution. Take a minute and look through this extensive bundle that has everything you need to succeed. After surveying thousands of learners just like you and considering their valuable feedback, this all-in-one Call Centre Training bundle has been designed by industry experts. We prioritised what learners were looking for in a complete package and developed this in-demand Call Centre Training course that will enhance your skills and prepare you for the competitive job market. Also, our experts are available for answering your queries on Call Centre Training and help you along your learning journey. Advanced audio-visual learning modules of these Call Centre Training courses are broken down into little chunks so that you can learn at your own pace without being overwhelmed by too much material at once. Furthermore, to help you showcase your expertise in Call Centre Training, we have prepared a special gift of 1 hardcopy certificate and 1 PDF certificate for the title course completely free of cost. These certificates will enhance your credibility and encourage possible employers to pick you over the rest. This Call Centre Training Bundle Consists of the following Premium courses: Course 01: Phone-Based Customer Service Course 02: Customer Relationship Management Course 03: Retail Strategy Course 04: Public Speaking and Presentation Skill Course Course 05: Sales: Psychology of Customers Course 06: Telesales Executive Training Course 07: Facilities Management Level 3 Course 08: Data Protection and Data Security Level 2 Course 09: Effective Communication Skills Diploma Course 10: The Formula to Talk with Strangers Course 11: Emotional Intelligence and Human Behaviour Course 12: Content Management Course 13: Touch Typing Essential Skills Level 3 Course 14: Stress Management Training Benefits you'll get choosing Apex Learning for this Call Centre Training: Pay once and get lifetime access to 14 CPD courses Free e-Learning App for engaging reading materials & helpful assistance Certificates, student ID for the title course included in a one-time fee Free up your time - don't waste time and money travelling for classes Accessible, informative modules designed by expert instructors Learn at your ease - anytime, from anywhere Study the course from your computer, tablet or mobile device CPD accredited course - improve the chance of gaining professional skills Gain valuable knowledge without leaving your home How will I get my Certificate? After successfully completing the course you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (For The Title Course) Hard Copy Certificate: Free (For The Title Course) The bundle incorporates basic to advanced level skills to shed some light on your way and boost your career. Hence, you can strengthen your Call Centre Training expertise and essential knowledge, which will assist you in reaching your goal. Curriculum: Course 01: Phone-Based Customer Service Module 1: Introduction to Customer Service Module 2: What's Different about Good Customer Service? Module 3: Customer Relationship Management Module 4: Customer Service Communication Strategies Module 5: Aspects of Phone Etiquette Module 6: Building Rapport Over the Phone Module 7: Inbound and Outbound Calls Module 8: Active Listening and Managing Tough Callers Module 9: Managing Interoffice Calls and Voicemail Module 10: Problem Solving over the Phone Module 11: Intra Organisation Dealings Module 12: Measuring Customer Service Course 02: Customer Relationship Management Module 01: Introduction to Customer Relationship Management (CRM) Module 02: CRM Fundamentals Module 03: CRM Strategies CRM Strategies Module 04: Data Analysis in CRM Module 05: CRM Databases Module 06: Deepening Customer Relationship Module 07: Handling Customer Complaints Module 08: Future of CRM Course 03: Retail Strategy Module 01: Introduction to Retail Management Module 02: Retail Strategy Module 03: Retail Buying and Merchandising Module 04: Retail Pricing Module 05: Supply Chain Management in Retailing Module 06: The Sales Process and Dealing with Customers at the Checkout Module 07: Importance of Consumer Behaviour Module 08: Taking Trends and Targeting Customers Effectively Module 09: The Importance of Communicating with Customers Module 10: Choosing a Retail Location Module 11: Retail Psychology Module 12: Negotiate the Right Deal with Suppliers Module 13: Develop Store Security Procedures Module 14: Management Skills for Leading Your Team Module 15: Selling in Multiple Channels Module 16: Retail Brand Management Module 17: Health & Safety for Retail Stores Module 18: Consumer Rights Act Course 04: Public Speaking and Presentation Skill Course Introduction QUICK UNLEARNING Before Starting this "SKILL" IS THIS HAPPENED WITH YOU???? Impressive Methods of Hooking Audience, even before your Speech or Presentation 6 Highly Impressive Methods of Starting any Speech or Presentation!! Body Language: 6 Methods for Impressive Body Language for Speech or Presentation Vocal Variety: 3 Methods (VST) for POWERFUL Vocal Variety Effective Methods of Ending Any Speech or Presentation Course 05: Sales: Psychology of Customers Introduction Introducing A.S.K - concentrating on 'A' for ATTRACT. Section 3 The 'S' of A.S.K. - SERVING Section 4 The K of A.S.K Section 5 ...And lastly... Course 06: Telesales Executive Training Module 1: Introduction to Tele Sales Executive Training Module- 2: All About Telemarketing Module 3: Elevate Sales on Telephone Module 4: Prospective Telephone-Sales Expert Module 5: The Right Words and Phrases to Use on a Sales Call Module 6: Preparing The Call Module 7: Opening The Call Module 8: Structuring The Call Module 9: Verbal Communication Skills Module 10: Dealing with Objections Module 11: Closing the Sale/ Gaining Commitment Module 12: Dealing with Rejection Module 13: Close a Sale Call Module 14: Increasing your Earnings by Expanding Sales Course 07: Facilities Management Level 3 Module 01: Introduction to Facility Management Module 02: Space Management Module 03: Managing Workplace Services Module 04: Human Resource and Contract Management Module 05: Lease Purchase and Vendor Management Module 06: Health and Safety at Work Module 07: Sustainable Facility Management Module 08: Maintenance and Repairs Module 09: Project Management Module 10: Business Development and Succession Planning Course 08: Data Protection and Data Security Level 2 GDPR Basics GDPR Explained Lawful Basis for Preparation Rights and Breaches Responsibilities and Obligations Course 09: Effective Communication Skills Diploma Module 01: Business Communication Module 02: Verbal and Non-verbal Communication Module 03: Written Communication Module 04: Electronic Communication Module 05: Communicating with Graphic Module 06: Effectively Working for Your Boss Course 10: The Formula to Talk with Strangers Section 01: Course Overview Section 02: The Formula Section 03: Summary Section 04: End Course 11: Emotional Intelligence and Human Behaviour Module 01: Human Behaviour and Basic Psychological Process Module 02: Evolutionary Perspective of Human Behaviour Module 03: Human Intelligence Module 04: Intelligence Test and Variations in Intelligence Module 05: Learning and Conditioning Module 06: Language and Communication Module 07: Introduction to Emotion Module 08: Emotion Influences Cognition Module 09: Stress, Anger and Conflict Module 10: Emotional Intelligence Module 11: Self-Leadership Module 12: Neuro-Linguistic Programming (NLP) Course 12: Content Management Module 01: Introduction to Content Management Module 02: Content Management System (CMS) Module 03: Basics of Content Management Systems Module 04: Content Strategy Module 05: Content Marketing Module 06: Content Marketing Tools and Tactics Module 07: Content Marketing Strategy Course 13: Touch Typing Essential Skills Level 3 Module 01: Getting Started Module 02: DRILL 1 The home keys Module 03: DRILL 2 e and i, g and h Module 04: DRILL 3 o and n, shift keys and t Module 05: DRILL 4 extra practice . and y Module 06: DRILL 5 , and w Module 07: DRILL 6 m and u Module 08: DRILL 7 v and x Module 09: DRILL 8 sentence drills Module 10: DRILL 9 figures Module 11: DRILL 10 alphabetical paragraphs Module 12: Recap Course 14: Stress Management Training Beginning Concepts Specific Stress Management Techniques MORE Stress Reduction Strategies Still MORE Stress Reduction Techniques - Part 1 Still MORE Stress Reduction Techniques - Part 2 Still MORE Stress Reduction Techniques - Part 3 BONUS Video & Wrap Up! Special LIVE Bonus Video! CPD 140 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this Call Centre Training bundle. Requirements Our Call Centre Training course is fully compatible with PCs, Macs, laptops, tablets and Smartphone devices. Career path Having this Call Centre Training expertise will increase the value of your CV and open you up to multiple job sectors. Certificates Certificate of completion Digital certificate - Included You will get the PDF Certificate for the title course (Phone-Based Customer Service) absolutely Free! Certificate of completion Hard copy certificate - Included You will get the Hard Copy certificate for the title course (Phone-Based Customer Service) absolutely Free! Other Hard Copy certificates are available for £10 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.

Embark on a journey of creativity and sustainability with our Garden Design & Planning course. Learn the art of garden aesthetics, practical planting techniques, and maintenance strategies to transform any space into a thriving, beautiful garden. Ideal for aspiring garden designers and enthusiasts.