1629 Courses

Overview By enroling in Child Protection and Safeguarding, you can kickstart your vibrant career and strengthen your profound knowledge. You can learn everything you need to know about the topic. The Child Protection and Safeguarding course includes all of the most recent information to keep you abreast of the employment market and prepare you for your future. The curriculum for this excellent Child Protection and Safeguarding course includes modules at all skill levels, from beginner to expert. You will have the productivity necessary to succeed in your organisation once you have completed our Child Protection and Safeguarding Program. So enrol in our Child Protection and Safeguarding course right away if you're keen to envision yourself in a rewarding career. Description Enroling in this Child Protection and Safeguarding course can improve your Child Protection and Safeguarding perspective, regardless of your skill levels in the Child Protection and Safeguarding topics you want to master. If you're already a Child Protection and Safeguarding expert, this peek under the hood will provide you with suggestions for accelerating your learning, including advanced Child Protection and Safeguarding insights that will help you make the most of your time. This Child Protection and Safeguarding course will act as a guide for you if you've ever wished to excel at Child Protection and Safeguarding. Why Choose Us? This course is accredited by the CPD Quality Standards. Lifetime access to the whole collection of the learning materials. Online test with immediate results. Enroling in the course has no additional cost. You can study and complete the course at your own pace. Study for the course using any internet-connected device, such as a computer, tablet, or mobile device. Certificate of Achievement Upon successful completion, you will qualify for the UK and internationally-recognised CPD certificate and you can choose to make your achievement formal by obtaining your PDF Certificate at a cost of £4.99 and Hardcopy Certificate for £9.99. Quality Licence Scheme Endorsed Certificate of Achievement Upon successful completion of the course, you will be eligible to order a QLS Endorsed HardCopy Certificate titled 'Diploma in Child Protection and Safeguarding at QLS Level 4', providing tangible proof of your newly acquired skills. These certificates are not just tokens; they can be a valuable addition to your CV, enhancing your employability and opening doors to a myriad of career opportunities in this field. £89 GBP for addresses within the UK. Please note that delivery within the UK is free of charge. Please Note: NextGen Learning is a Compliance Central approved resale partner for Quality Licence Scheme Endorsed courses. Endorsement The Quality Licence Scheme (QLS) has endorsed this course for its high-quality, non-regulated provision and training programmes. The QLS is a UK-based organisation that sets standards for non-regulated training and learning. This endorsement means that the course has been reviewed and approved by the QLS and meets the highest quality standards. Who Is This Course For? This Child Protection and Safeguarding course is a great place to start if you're looking to start a new career in Child Protection and Safeguarding field. This training is for anyone interested in gaining in-demand Child Protection and Safeguarding proficiency to help launch a career or their business aptitude.  Requirements The Child Protection and Safeguarding course requires no prior degree or experience. All you require is English proficiency, numeracy literacy and a gadget with stable internet connection. Learn and train for a prosperous career in the thriving and fast-growing industry of Child Protection and Safeguarding, without any fuss. Career Path This Child Protection and Safeguarding training will assist you develop your Child Protection and Safeguarding ability, establish a personal brand, and present a portfolio of relevant talents. It will help you articulate a Child Protection and Safeguarding professional story and personalise your path to a new career. Furthermore, developing this Child Protection and Safeguarding skillset can lead to numerous opportunities for high-paying jobs in a variety of fields. Order Your Certificate To order CPD Quality Standard Certificate, we kindly invite you to visit the following link: Course Curriculum Child Protection and Safeguarding Module 01: Introduction to Safeguarding 00:21:00 Module 02: Laws and Guidance 00:43:00 Module 03: Child Abuse 00:49:00 Module 04: Child Sexual Exploitation 00:38:00 Module 05: Responding to Disclosure and Reporting 00:25:00 Module 06: Risks and Risk Assessment 00:16:00 Module 07: Things to Do after Referral 00:24:00 Module 08: Record Keeping 00:18:00 Mock Exam Mock Exam - Child Protection and Safeguarding 00:20:00 Final Exam Final Exam - Child Protection and Safeguarding 00:20:00 Order Your QLS Certificate Order Your QLS Certificate 00:00:00

Having only a degree is not enough to get a job nowadays! Employers expect job seekers to have job-related skills. Also, skilled employees are more likely to get promotions and enjoy job security as they are invaluable to their organisations. So, whether you are a fresher who wants to showcase Caretaker skills to potential employers, a professional who wants to flourish in their profession, or an organisation who wants their employees to be up to date with the latest industry skills, then this course is for you. Learn everything on Caretaker thoroughly from scratch so you can achieve a certificate for free to showcase your achievement in professional life. This course is comprehensive, instructor-guided, and designed to provide a detailed understanding of the nature of the related sector and your key roles within it. Key Features of this Course: Instant e-certificate and Fully online, interactive course with audio voiceover Developed by qualified professionals in the field Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Our Course Bundle Curriculum Outline: Course 01: Caretaker Course 02: Security Course 03: Safeguarding Level 3 Cpurse 04: Office Skills *** Additional Gifts *** Free Life Coaching Course Course Includes: 4 Courses Bundle 4 Free PDF Certificate Free Retake Exam Lifetime Access Instant Access *** (Offer Ends Soon) *** Course Curriculum Breakdown: Course Bundle Curriculum Outline: Course 01: Caretaker Course 02: Security Course 03: Safeguarding Level 3 Cpurse 04: Office Skills Course Curriculum The curriculum outline of our course is as follows: Module 01: Housekeeping Module 02: Housekeeping Principles Module 03: Cleaning Module 04: Inventory Control Module 05: Carpet Maintenance Module 06: Wall, Ceiling and Window Cleaning and Maintenance Module 07: Health and Safety Module 08: Key Conveyancing Fundamentals Module 09: The Basics of Fire Safety Module 10: Logistic Management Module 11: Manual handling techniques Module 12: Security Management Module 13: Response to Immediate Crisis Module 14: Handyperson Skills Module 15: Basic Tools and Equipment Module 16: Electrical Work Module 17: Plumbing Skills Module 18: Appliances Module 19: General Carpentry Module 20: Basic Maintenance Skills Course Curriculum of Security The detailed curriculum outline of our course is as follows: Module 01: Definition and Importance of Security Module 02: Career Prospect of Security Guard in the UK Module 03: Security Risk Analysis and Risk Reduction Module 04: Physical and Information Security Protection Module 05: Response to Immediate Crisis Module 06: The Use of Technology for Managing Security Module 07: General Patrol Tactics and Techniques Module 08: Public Relations and Traffic Control Module 09: Violence in the Workplace Module 10: Laws and Regulations Module 11: Introduction to Security Management Module 12: Organisational Security Management Module 13: Business Resilience and Crisis Management Module 14: Cyber Security and Fraud Prevention Module 15: Security Investigations and Threat Awareness Course Curriculum of Safeguarding Level 4 The detailed curriculum outline of our course is as follows: Module 01: Introduction to Safeguarding Module 02: Laws and Guidance Module 03: Child Abuse Module 04: Sexual Abuse Module 05: The Impact of Domestic Violence and Abuse on Children Module 06: Risks and Risk Assessment Module 07: Social and Emotional Development Module 08: Personality and Intellectual Development of Children Module 09: Responding to Disclosure and Reporting Module 10: Things to Do after Referral Module 11: Record Keeping Module 12: Safeguarding of Vulnerable Adults Module 13: Safeguarding Legislations Module 14: Understanding Abuse and Neglect Module 15: Safeguarding Vulnerable Adults: Policy, Roles and Responsibilities Module 16: Importance of Communication in Care Module 17: Sharing Information and Responding to a Disclosure Module 18: Reporting Your Concern Course Curriculum of Office Skills The detailed curriculum outline of our course is as follows: Module 01: Core Office Skills Module 02: Self-Management Module 03: Organizing and Planning (i) Module 04: Organizing and Planning (ii) Module 05: Rapport Building Accreditation All of our courses, including this course, are fully accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certification Once you've successfully completed your course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our certifications have no expiry dates, although we do recommend that you renew them every 12 months. Assessment At the end of the course, there will be an online assessment, which you will need to pass to complete the course. Answers are marked instantly and automatically, allowing you to know straight away whether you have passed. If you haven't, there's no limit on the number of times you can take the final exam. All this is included in the one-time fee you paid for the course itself. Who is this course for? Anyone with a knack for learning new skills can take this course. While this comprehensive training is popular for preparing people for job opportunities in the relevant fields, it also helps to advance your career for promotions. Requirements Please be noted: This course does not qualify you to work as a professional in this specific sector. Instead, this course will assist you in understanding the fundamentals so that you can improve your knowledge in the relevant field. Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included You will get the hard copy certificates for Free! The delivery charge of the hard copy certificate inside the UK is £3.99 each.

24-Hour Knowledge Knockdown! Prices Reduced Like Never Before The UK financial industry is a prime target for money launderers, with an estimated £100 billion of illicit funds flowing through the country each year, with 90% of businesses unsure of their ability to detect and prevent money laundering. Financial crimes pose a significant threat to both global economies and local businesses. Our Certificate in Anti Money Laundering (AML) bundle empowers you to become a part of this critical force, equipping you with the expertise to identify, prevent, and report money laundering activities. This bundle combines foundational and advanced topics like Anti-Money Laundering, Know Your Customer (KYC) principles, GDPR UK Training for data protection compliance, and techniques for Financial Investigation. Through these courses, learners will gain a robust understanding of AML frameworks, the importance of customer due diligence, the impact of GDPR on financial data, and the skills necessary to conduct thorough financial investigations to uncover and report illicit financial activities. Courses Are Included in this Certificate in Anti Money Laundering (AML) Bundle: Course 01: Diploma in Anti-Money Laundering (AML) at QLS Level 4 Course 02: Know Your Customer (KYC) Course 03: GDPR UK Training Course 04: Financial Investigator This Certificate in Anti Money Laundering (AML) bundle equips you with in-depth knowledge of AML regulations. This AML course bundle will not only enhance your understanding and skills in financial crime prevention but also significantly boost your career prospects in the financial sector. So, take the leap today and become a vital asset in the fight against money laundering! Learning Objectives of Certificate in Anti Money Laundering (AML) Bundle: Understand comprehensive AML regulatory frameworks and their application. Apply KYC principles effectively to prevent financial crimes. Navigate GDPR implications on financial data protection and compliance. Develop skills necessary for conducting detailed financial investigations. Recognise and report suspicious financial activities accurately. Enhance career prospects in financial compliance and investigation. Why Prefer this Course? Get a Free QLS Endorsed Certificate upon completion of the course Get a Free Student ID Card with this training program The course is Affordable and Simple to understand Get Lifetime Access to the course materials The training program comes with 24/7 Tutor Support Start your learning journey straight away! Course Curriculum Course 01: Diploma in Anti-Money Laundering (AML) at QLS Level 4 Module 01: Introduction to Money Laundering Module 02: Proceeds of Crime Act 2002 Module 03: Development of Anti-Money Laundering Regulation Module 04: Responsibility of the Money Laundering Reporting Office Module 05: Risk-based Approach Module 06: Customer Due Diligence Module 07: Record Keeping Module 08: Suspicious Conduct and Transactions Module 09: Awareness and Training Course 02: Know Your Customer (KYC) Module 01: Introduction to KYC Module 02: Customer Due Diligence Module 03: AML (Anti-Money Laundering) Module 04: KYC, AML, and Data Privacy Regulations for Businesses Operations in the United Kingdom Module 05: Regulations to be Complied by Industries Module 06: Methods for carrying out KYC and AML and the Future of KYC Compliance Course 03: GDPR UK Training Module 01: The Purpose and Principles of the UK GDPR Module 02: The Legal Foundations of GDPR Module 03: The Governance of GDPR Module 04: Protecting Personal Data Module 05: Exemptions to GDPR Module 06: International Transactions and National Security Course 04: Financial Investigator Module 01: Introduction to Financial Investigator Module 02: Introduction to Financial Investigation Module 03: Characteristics of Financial Crimes Module 04: Categories of Financial Crimes Module 05: Financial Crime Response Plan Module 06: Collecting, Preserving and Gathering Evidence Module 07: Laws against Financial Fraud Assessment Process Once you have completed all the modules on the course, you can assess your skills and knowledge with an optional assignment. Our expert trainers will assess your assignment and give you feedback afterwards. How will I get my Certificate? After successfully completing the course, you will be able to order your Certificates as proof of your achievement. PDF Certificate: Free (Previously it was £12.99*4 = £52) CPD 180 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone interested in learning more about the topic is advised to take this bundle. This bundle is ideal for: Compliance officers Financial analysts Bank employees Legal professionals Data protection officers Career switchers Requirements You will not need any prior background or expertise to enrol in this course. Career path After completing this bundle, you are to start your career or begin the next phase of your career. AML Compliance Officer - £30,000 to £60,000 Financial Investigator - £35,000 to £55,000 KYC Analyst - £25,000 to £40,000 Data Protection Officer - £30,000 to £50,000 Compliance Analyst - £28,000 to £45,000 Risk Manager - £40,000 to £70,000 Certificates CPD Accredited Digital Certificate Digital certificate - Included Upon passing the Course, you need to order a Digital Certificate for each of the courses inside this bundle as proof of your new skills that are accredited by CPD QS for Free. CPD Accredited Hard Copy Certificate Hard copy certificate - £29 Please note that International students have to pay an additional £10 as a shipment fee. Diploma in Anti-Money Laundering (AML) at QLS Level 4 Hard copy certificate - £99 Please note that International students have to pay an additional £10 as a shipment fee.

Processing payroll and maintaining employee records is an essential part of HR. This HR Assistant and Payroll Manager Training course explores the fundamentals of payroll management and the recruitment process, to equip you with the skills to kick-start your career in this field.  This HR training course explores the duties of a human resource assistant, HR roles and responsibilities and payroll management in detail. You will learn how to maintain employee records, screen candidates' resumes, pay employees, calculate tax deductions and much more. Throughout the course, you will develop essential payroll manager skills and will familiarise with UK payroll systems and software to ensure that financial records are adequately maintained. Learning Outcomes of The HR and Payroll Manager Course:  Get a complete overview of human resource management Familiarise with the HR planning, recruitment and selection processes Understand the role of the HR department and its fundamental responsibilities Learn the definition of organisational culture and why it is essential to workplace productivity Explore strategies for motivating colleagues and new hires Gain a solid understanding of the functions of performance appraisals Develop essential skills in leadership, communication, time management and organisation Learn how to process payroll and familiarise with key payroll management software Understand the basics of record-keeping and employee data protection Why Choose This Course Earn an e-certificate upon successful completion. Accessible, informative modules taught by expert instructors Study in your own time, at your own pace, through your computer tablet or mobile device Benefit from instant feedback through mock exams and multiple-choice assessments Get 24/7 help or advice from our email and live chat teams Full Tutor Support on Weekdays Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Mock exams Multiple-choice assessment Certification Upon successful completion of the course, you will be able to obtain your course completion e-certificate. Print copy by post is also available at an additional cost of 9.99 and PDF Certificate at 4.99. Course Content Module 01: Human Resource Management Module 02: Introduction to Payroll Management Module 03: The UK Payroll System Module 04: Brightpay Module 05: Paye, Tax, NI Module 06: Conclusion and Next Steps

Fall into Savings. Enjoy the biggest price fall this Autumn! Life Just Got Better This Summer! Get Hard Copy + PDF Certificates + Transcript + Student ID Card + e-Learning App as a Gift - Enrol Now! People are becoming increasingly busier these days. They prefer ordering food or other stuff online instead of spending hours in stores or restaurants. Therefore, drivers who bring meals, groceries, packages, and freight to homes and businesses are essential to the economy. On top of that, you don't need any degrees and can work in your suitable schedule as a delivery driver. So, to provide you with the relevant information and training, we give this comprehensive Delivery Driver bundle for you. Our Delivery Driver bundle consists of 14 relevant courses for delivery. Along with the title course 'Delivery Driver Training', you will also get large goods vehicle, freight consultant training and transport management, to name some. Furthermore, since one of your primary responsibilities as a delivery driver is driving a car, this bundle covers driving and car-repair training courses. Furthermore, to help you showcase your expertise in Delivery Driver, we have prepared a special gift of 1 hardcopy certificate and 1 PDF certificate for the title course completely free of cost. These certificates will enhance your credibility and encourage possible employers to pick you over the rest. This Delivery Driver Bundle Consists of the following Premium courses: Course 01: Delivery Driver Training Course 02: Large Goods Vehicle (LGV) Course 03: Transport Management Diploma Course 04: Freight Consultant Training Course 05: Logistic Management Course 06: Import/Export Processing Course 07: Operations Management Course 08: Car Mechanic and Repair Training Course 09: Driver Safety Awareness Certificate - CPD Certified Course 10: Engine Lubricant System Training - Level 4 Course 11: Warehouse Course 12: Manual Handling Level 2 Course 13: Spill Management Training Course 14: Emergency First Aid and Incident Management at Work Learning Outcome Be capable of handling and moving a variety of materials and items Recognise the significance of route planning and record keeping Organise commitments and fulfil eligibility conditions Understand the principles of Logistics and how they can be applied to business models Learn how to operate huge vehicles safely, and follow traffic laws Read and comprehend all the road signs and markings that include driver-related information. Avoid potential risks while learning how to drive in bad weather and on bad roads Benefits you'll get choosing Apex Learning: Pay once and get lifetime access to 14 CPD courses Free e-Learning App for engaging reading materials & helpful assistance Certificates, student ID for the title course included in a one-time fee Accessible, informative modules designed by expert instructors Learn at your ease - anytime, from anywhere CPD accredited course - improve the chance of gaining professional skills How will I get my Certificate? After successfully completing the course you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (For The Title Course) Hard Copy Certificate: Free (For The Title Course) Curriculum: Course 01: Delivery Driver Training Introduction to the Delivery Driving Delivery and Collection Maintaining Records Effective Route Planning Stress Management Driver CPC Maintain Traffic Laws Parking and Reversing Driving in Adverse Weather Condition Safety Regulations and Hygiene Vehicle Maintenance and Safety Zero Contact Delivery Methods CPD 120 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this Delivery Driver bundle. Requirements This Delivery Driver course has been designed to be fully compatible with tablets and smartphones. Career path The following are a few potential job paths that you can pursue after completing this Delivery Drive training course - Delivery Driver - £25,000 per year LGV Driver - £34,954 per year Transport Consultant - £35,000 per year Certificates Certificate of completion Digital certificate - Included You will get the PDF Certificate for the title course (Delivery Driver Training) absolutely Free! Certificate of completion Hard copy certificate - Included You will get the Hard Copy certificate for the title course (Delivery Driver Training) absolutely Free! Other Hard Copy certificates are available for £10 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.

Compliance Manager course teaches you everything on the topic thoroughly from scratch so you can claim a certificate of achievement for free to showcase your achievement in professional life. This course is a comprehensive, instructor-guided course, designed to provide a detailed understanding of the nature of the related sector and your key roles within it. To become successful in your profession, you must have a specific set of skills to succeed in today's competitive world. In this in-depth training course, you will develop the most in-demand skills to kickstart your career, as well as upgrade your existing knowledge & skills. The training materials of this course are available online for you to learn at your own pace and fast-track your career with ease. Certificate in Compliance This teaches you everything on the topic thoroughly from scratch so you can claim a certificate of achievement for free to showcase your achievement in professional life. This is a comprehensive, instructor-guided course, designed to provide a detailed understanding of the nature of the related sector and your key roles within it. GDPR Training Course The EU General Data Protection Regulation (GDPR) is the most important update in data privacy regulation in 20 years. Having added more responsibilities to the Data Protection Act 1998, on the 25th May 2018, it is mandatory that all businesses that handle personal data must be aware of the new rules. Anti-Money Laundering (AML) - Level 3 This training course is for anyone who wants to learn more about money laundering and the career opportunities in this field. It provides up-to-date information to protect your organisation from suspicious activity, with step-by-step training on how to conduct a client risk assessment. Business Law This teaches you everything on the topic thoroughly from scratch so you can claim a certificate of achievement for free to showcase your achievement in professional life. This is a comprehensive, instructor-guided course, designed to provide a detailed understanding of the nature of the related sector and your key roles within it. UK Employment Law This course is designed to provide learners with an in-depth understanding of the basics of employment law. During this course, you will learn the role of an employment lawyer and the rights of both employees and employers. Additionally, it covers the different types of employment contracts, the legal recruitment process and the employee handbook in detail. Key Features of the Compliance Manager Course: Instant e-certificate Fully online, interactive course with audio voiceover Developed by qualified professionals in the field Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases *** Additional Gifts *** Free Life Coaching Course *** (Offer Ends Soon) *** Course Curriculum of Certificate in Compliance The detailed curriculum outline of this course is as follows: Introduction to Compliance Compliance Management System Basic Elements of Effective Compliance Compliance Audit Compliance and Ethics Introduction to Risk and Basic Risk Types Further Risk Types Introduction to Risk Management Risk Management Process Risk Assessment and Risk Treatment Types of Risk Management Course Curriculum of GDPR Training Course The detailed curriculum outline of this course is as follows: GDPR Basics GDPR Explained Lawful Basis for Preparation Rights and Breaches Responsibilities and Obligations Ethical and Social Issues and Data Protection Course Curriculum of Anti-Money Laundering (AML) - Level 3 The detailed curriculum outline of this course is as follows: Introduction to Money Laundering Proceeds of Crime Act 2002 Development of Anti-Money Laundering Regulation Responsibility of the Money Laundering Reporting Officer Risk-based Approach Customer Due Diligence Record Keeping Suspicious Conduct and Transactions Awareness and Training Course Curriculum of Business Law The detailed curriculum outline of this course is as follows: Understanding Business Law European Community Law The Court System Civil and Alternative Dispute Resolution Contract & Business Law Employment Law Agency Law Consumer Law and Protection Law of Tort Business Organizations Company Law Business Property Competition Law Course Curriculum of UK Employment Law The detailed curriculum outline of this course is as follows: Basic of Employment Law Legal Recruitment Process Employment Contracts Employee Handbook Disciplinary Procedure National Minimum Wage & National Living Wage Parental Right, Sick Pay & Pension Scheme Discrimination in the Workplace Health & Safety at Work Dismissal, Grievances and Employment Tribunals Workplace Monitoring & Data Protection Certification Once you've successfully completed your course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our certifications have no expiry dates, although we do recommend that you renew them every 12 months. Assessment At the end of the course, there will be an online assessment, which you will need to pass to complete the course. Answers are marked instantly and automatically, allowing you to know straight away whether you have passed. If you haven't, there's no limit on the number of times you can take the final exam. All this is included in the one-time fee you paid for the course itself. CPD 40 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone with a knack for learning new skills can take this Compliance Manager course. While this comprehensive training is popular for preparing people for job opportunities in the relevant fields, it also helps to advance your career for promotions. Requirements Learners do not require any prior qualifications to enrol on this course. Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included You will get the hard copy certificates for Free! The delivery charge of the hard copy certificate inside the UK is £3.99 each.

Step into the dynamic world of customer care complaint resolution and unlock a pathway to success with our comprehensive diploma course. In an ever-evolving market, businesses are in constant need of skilled professionals adept at handling customer complaints with finesse. According to recent statistics, the UK customer service sector is booming, with a significant demand for trained individuals. Our course provides a deep dive into various modules, including complaints handling, customer relationship management, patient customer service, and retail customer service, equipping you with the essential skills to thrive in this industry. With a focus on effective communication, problem-solving, and building rapport, you'll emerge as a sought-after asset in the job market. Whether you're looking to kickstart your career or enhance your existing skill set, our diploma offers a strategic pathway to success in customer care complaint resolution. Enroll now and embark on a fulfilling journey towards professional growth and lucrative opportunities. Key Features: CPD Certified Instant e-certificate and hard copy dispatch by next working day Fully online, interactive course with audio voiceover Developed by qualified professionals in the field Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum: Complaints Handling for Customer Care Module 01: Complaints & Customer Value Module 02: Building Rapport & Trust Module 03: Effective Communication Module 04: Handling Various Customer Types Module 05: Customer-Centric Complaint Resolution Module 06: Proactive Complaint Prevention and Service Recovery Module 07: Advanced Technology and Tools in Customer Care Customer Service Advisor Module 01: Introduction to Customer Relationship Management (CRM) Module 02: CRM Fundamentals Module 03: CRM Strategies Module 04: CRM Databases Module 05: Deepening Customer Relationship Module 06: Handling Customer Complaints Module 07: Introduction to Customer Service Module 08: What's Different about Good Customer Service? Module 09: Customer Service Communication Strategies Module 10: Building Rapport Over the Phone Module 11: Active Listening and Managing Tough Callers Module 12: Problem Solving over the Phone Module 13: Time Management Module 14: Record Keeping and Filing Systems Patient Customer Service Module 01: Introduction to Patient Customer Service Module 02: Effective Patient Customer Service Training Module 03: Areas of Patient Customer Service Module 04: Customer Service Operative Skills Module 05: Organising Schedules Module 06: Medical Jargon and Terminology Module 07: Effective Filing Systems in Medical Offices Module 08: Patient Customer Service Soft Skills Module 09: What Customer Service Is to Different Medical Professionals Module 10: Providing Customer Service and Support to Colleagues Module 11: Handling Difficult Customers Customer Service Training Module 01: Introduction to Customer Service Assessment Module 01 Module 02: Characteristics of Good Customer Service Assessment Module 02 Module 03: Customer Relationship Management Assessment Module 03 Module 04: Communicate with Customers Assessment Module 04 Module 05: Handling Customer Complaints Assessment Module 05 Module 06: Problem Solving Over Phone Assessment Module 06 Module 07: Improving Customer Service Assessment Module 07 Retail Customer Service - Level 3 Module 01: Who We Are and What We Do Module 02: The Sales Process and Dealing with Customers at the Checkout Module 03: Importance of Consumer Behaviour Module 04: Taking Trends and Targeting Customers Effectively Module 05: The Importance of Communicating with Customers Module 06: Identifying and Addressing Customer Needs Module 07: Generating Return Business Module 08: In-Person Customer Service Module 09: Giving Customer Service over the Phone Module 10: Providing Electronic Customer Service Module 11: Recovering Difficult Customers Module 12: Understanding When to Escalate Learning Outcomes: Master complaints handling for diverse customer needs. Cultivate trust and rapport for effective communication. Employ proactive strategies for complaint prevention and resolution. Utilize advanced technology tools for enhanced customer care. Demonstrate expertise in patient customer service within medical settings. Implement retail customer service techniques for generating return business. Accreditation All of our courses are fully accredited, including this Diploma in Implementing Customer Care Complaint ResolutionCourse, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in Implementing Customer Care Complaint Resolution. Certification Once you've successfully completed your Diploma in Implementing Customer Care Complaint Resolution Course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our Diploma in Implementing Customer Care Complaint Resolution Course certification has no expiry dates, although we do recommend that you renew them every 12 months. CPD 50 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Aspiring customer service professionals seeking specialised training. Individuals aiming to enhance their communication and problem-solving skills. Medical office staff desiring to excel in patient customer service. Retail employees looking to advance their career in customer service. Anyone interested in a lucrative career in complaint resolution. Requirements Learners do not require any prior qualifications to enrol on this Course. You just need to have an interest in this Course. Career path Customer Service Representative - £18K to 24K/year. Retail Sales Associate - £16K to 20K/year. Medical Receptionist - £18K to 22K/year. Customer Care Advisor - £18K to 24K/year. Customer Service Manager - £24K to 30K/year. Certificates Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate. Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

The Pet Sitting and Dog Walking is a wonderful learning opportunity for anyone who has a passion for this topic and is interested in enjoying a long career in the relevant industry. It's also for anyone who is already working in this field and looking to brush up their knowledge and boost their career with a recognised certification. This Pet Sitting and Dog Walking consists of several modules that take around 6 hours to complete. The course is accompanied by instructional videos, helpful illustrations, how-to instructions and advice. The course is offered online at a very affordable price. That gives you the ability to study at your own pace in the comfort of your home. You can access the modules from anywhere and from any device. Why choose this course Earn an e-certificate upon successful completion. Accessible, informative modules taught by expert instructors Study in your own time, at your own pace, through your computer tablet or mobile device Benefit from instant feedback through mock exams and multiple-choice assessments Get 24/7 help or advice from our email and live chat teams Full Tutor Support on Weekdays Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Mock exams Multiple-choice assessment Certification Upon successful completion of the course, you will be able to obtain your course completion PDF Certificate at £9.99. Print copy by post is also available at an additional cost of £15.99 and the same for PDF and printed transcripts. Course Content Module 01: Pet Sitting and Dog Walking Diploma Introduction to Pet Sitting 00:11:00 The Importance of Safety 00:10:00 Dog Walking 00:18:00 Module 02: Service Pre-Service Visit 00:10:00 Module 03: Responsibilities Forms and Record Keeping 00:06:00 Pet Sitting Duties & Time Allocation 00:05:00 Module 04: Safety and Food The Importance of Securing Animals During Transport 00:12:00 What kind of food will you choose for your pets? 00:15:00 Module 05: Pet in High Temperature Preventing your pet from high temperature in warm hot months 00:20:00 Module 06: Nutrients and Quality Food Nutrients to Supply Pets with Food Made at Homes 01:00:00 Tips to Make Excellent Quality Food 00:30:00 Module 07: Fish Rabbits Guinea Pigs, Reptiles, Lizards and Turtles Classification of Fish 00:25:00 The Process of Caring for Rabbits and Guinea Pigs 00:15:00 REPTILES, LIZARDS AND TURTLES 00:15:00 Module 08: Care for Birds Birds Care 00:12:00 Module 09: Ailments, Symptoms and Emergency Care Understanding Pets Ailments and Symptoms 00:15:00 Emergency Care 01:00:00 Module 10: Pet Sitting and Dog Walking Business Setting up your Pet Sitting and Dog Walking business 00:18:00 Marketing Strategies 00:08:00 Pricing & Costs 00:11:00 Order your Certificates & Transcripts Order your Certificates & Transcripts 00:00:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

CPD Accredited | Career Oriented Learning Modules | 24x7 Tutor Support | Lifetime Access

CPD Accredited | Career Oriented Learning Modules | 24x7 Tutor Support | Lifetime Access