The IT System Support Technician (Online Virtual Classroom) Course will equip candidates with the skills and knowledge to competently carry out routine customer support to a range of Computer users, communicate effectively with support managers, supporting colleagues and external clients.
This module aims to develop knowledge and understanding of the status of an authorised economic operator in the export and in import of goods. This includes the advantages of the status, trusted trader, and the process securing the authorised economic operator status.
Managing Project Scope Although scope is just one part of a project's competing constraints, it has a direct bearing on your project's cost and schedule outcomes. In this course, you will explore and practice straightforward, specific tools and techniques required to effectively manage scope at each phase of the project life cycle. You will also discover common pitfalls and best practices that can significantly hinder or foster the probability of project success. Although scope is just one part of a project's competing constraints, it has a direct bearing on your project's cost and schedule outcomes. So effectively managing project scope is critical, requiring constant vigilance and discipline throughout the entire project life cycle. This especially includes the avoidance of scope creep, a major challenge to deliver successful projects. In this course, you will explore and practice straightforward, specific tools and techniques required to effectively manage scope at each phase of the project life cycle. You will also discover common pitfalls and best practices that can significantly hinder or foster the probability of project success. What you Will Learn At the end of this program, you will be able to: Recognize the relationships among project management deliverables, scope management, stakeholders, and project success Explain the spectrum of interactive processes and documentation impacting scope during the project life cycle Generate an inventory of common pitfalls and best practices during scope management phases Create and develop realistic deliverables reflecting critical phases of scope management, based on a real-world case study Foundation Concepts What is project scope? Project scope management Progressive elaboration and project life cycle Stakeholder management and communication Progressive Elaboration of Scope Progressive elaboration and SDLC example Elaboration process before project initiation Elaboration process after project initiation Developing the WBS, requirements document, & PSOW Monitoring and Controlling Scope Why project control? Project control process & the PM role Control scope Validate scope Project Closeout Project closure overview Close project or phase & scope management Evaluation and lessons learned
Managing Project Scope: In-House Training Although scope is just one part of a project's competing constraints, it has a direct bearing on your project's cost and schedule outcomes. In this course, you will explore and practice straightforward, specific tools and techniques required to effectively manage scope at each phase of the project life cycle. You will also discover common pitfalls and best practices that can significantly hinder or foster the probability of project success. Although scope is just one part of a project's competing constraints, it has a direct bearing on your project's cost and schedule outcomes. So effectively managing project scope is critical, requiring constant vigilance and discipline throughout the entire project life cycle. This especially includes the avoidance of scope creep, a major challenge to deliver successful projects. In this course, you will explore and practice straightforward, specific tools and techniques required to effectively manage scope at each phase of the project life cycle. You will also discover common pitfalls and best practices that can significantly hinder or foster the probability of project success. What you Will Learn At the end of this program, you will be able to: Recognize the relationships among project management deliverables, scope management, stakeholders, and project success Explain the spectrum of interactive processes and documentation impacting scope during the project life cycle Generate an inventory of common pitfalls and best practices during scope management phases Create and develop realistic deliverables reflecting critical phases of scope management, based on a real-world case study Foundation Concepts What is project scope? Project scope management Progressive elaboration and project life cycle Stakeholder management and communication Progressive Elaboration of Scope Progressive elaboration and SDLC example Elaboration process before project initiation Elaboration process after project initiation Developing the WBS, requirements document, & PSOW Monitoring and Controlling Scope Why project control? Project control process & the PM role Control scope Validate scope Project Closeout Project closure overview Close project or phase & scope management Evaluation and lessons learned
Risk Management for IT Projects: Virtual In-House Training IT projects may have direct bottom-line impact on the organization, cost millions of dollars, cause organizational change and change the way the organization is perceived by clients. Many IT projects are notoriously hard to predict and are filled with risk. IT Risk Management takes a comprehensive look at IT project risk management using PMI's PMBOK® Guide Risk Management Model in the context of IT Project Life Cycle phases. The goal of this course is to arm the practitioner with a rigorous, common-sense approach to addressing uncertainty in projects. This approach includes the ability to influence project outcomes, avoid many potential project risks, and be ready to calmly and efficiently respond to unavoidable challenges. What you will Learn You'll learn how to: Describe the risk management process, using the PMBOK® Guide's standard models and terminology Discuss the potential barriers to managing risk effectively in IT project organizations Develop an effective risk management plan for IT projects Identify project risks using IT-specific, practical tools Analyze individual risk events and overall project risk using IT-specific, practical approaches Plan effective responses to IT-specific risk based on the results of risk analysis and integrate risk responses into project schedules and cost estimates Manage and control risk throughout the IT project life cycle Implement selected elements of IT project risk management on your next project Foundation Concepts Basic concepts and purpose Risk and project constraints Risk and corporate cultures Risk management and IT PLC standards Plan Risk Management for IT Projects Plan Risk management process Plan Risk management activities Design a standard template Assess the project-specific needs Tailor the template Produce a project-specific risk management plan Gain consensus and submit as part of overall project plan A risk management plan of IT projects Identify Risks for IT Projects Identify risk process overview Risk categories and examples Risk identification tools Risk events by project life-cycle phases Perform Risk Analysis for IT Projects Perform qualitative risk analysis overview Core qualitative tools for IT projects Auxiliary qualitative tools for cost and schedule estimates When to use quantitative analysis for IT projects Plan Risk Response for IT Projects Plan risk response overview Active risk response strategies for IT projects (Threat and Opportunity) Acceptance and contingency reserves Contingency planning for IT projects Plan risk responses for IT projects Implement Risk Response for IT Projects Implement Risk Responses Executing Risk Response Plans Techniques and Tools Used Continuous Risk Management Monitor Risks for IT Projects Monitor risks overview Monitor risks tips for IT projects Technical performance measurement systems Risk management implementation for IT projects
Improving Communications UK offers an Advanced Presentation Skills course designed to enhance public speaking abilities and improve the use of presentation software. This course provides delegates with the opportunity to refine their skills in a supportive environment. As delegates deliver their presentations, they are coached on key areas such as body language, posture, word choice, confidence, eye contact, volume, and reducing verbal tics and filler words. This comprehensive approach ensures that delegates can effectively engage their audience and convey their message with clarity and confidence. The course also focuses on enhancing content and visual aids, typically using software like PowerPoint. Delegates learn how to: Clearly state their purpose Reduce text on slides Create user-friendly messages Select impactful graphics to support their message By the end of the course, delegates will be able to deliver organised and engaging presentations that motivate audiences, craft streamlined messages, enhance their stage presence, and convince listeners with compelling evidence in speech and visuals. This course is ideal for those seeking to improve their presentation skills and make a lasting impact. The Advanced Presentation Skills course is a 4-hour interactive virtual class for up to six delegates. Upon registration, delegates will receive online login instructions prior to the class date. This format allows for a personal and interactive learning experience from the comfort of one's own home.
Politics and Project Management - Turn Project Politics into a Positive Force for Project Objectives: On-Demand The goal of this course is to provide project managers with a strong working ability to recognize and successfully navigate organizational politics for the good of projects. What You Will Learn You'll learn how to: Explain how positive politics are a valuable method for getting things done in projects Apply positive political principles and techniques in an ethical manner Use politically sound strategies, tools, and techniques for positive achievement of project objectives Getting Started Introductions Course structure Course goals and objectives Introduction to Project Politics Framing project politics Characterizing project politics Distinguishing self-interest from project politics Political Skills in Projects Embracing positive politics Identifying political competencies in projects Exploring personal political competencies Politics and Power in Projects Positioning power in projects Exploring sources of power Comparing power and influence Developing strategies for power and influence Project Politics and Conflict Facing conflict - a fact of life Turning conflict into a positive force Channeling conflict into good decisions Resolving conflict in and around project politics Tackling deeper conflicts Managing conflict that escalates Summary What did we learn and how can we implement this in our work environments? Creating your own personal action plan