133 Courses

Duration 2 Days 12 CPD hours This course is intended for The primary audience for this course is as follows: System engineers Technical support personnel Channel partners and resellers Overview Upon completion of this course, the learner should be able to meet the following objectives: Installing a Cisco Meeting Server in a single combined deployment Installing a Cisco Meeting Server in a single split deployment Troubleshooting tools Integrating Cisco Meeting Server with Cisco TelePresence Video Communication Server (VCS), Cisco Unified Communications Manager and Microsoft Skype for Business In this course, you will learn how to install, troubleshoot, and maintain a single server and single server split deployment of Cisco Meeting Servers This course is designed to establish a minimum level of knowledge and competency among Cisco Meeting Server resale and installation partners. The recently purchased Acano collaboration hardware and software includes video and audio-bridging technology that allows customers to connect video systems from multiple vendors across both cloud and hybrid environments. Cisco has incorporated Acano collaboration technologies into the new Meeting Server tool. Module 1: Cisco Meeting Server Single Server Solution Cisco Meeting Server Solution Reviewing Authentication and Encryption Single Server Solution Preparing for Cisco Meeting Server Installation Installing Cisco Meeting Servers Configuring the Web Admin Configuring the Call Bridge Configuring the Web Bridge Module 2: Troubleshooting Tools Seven call detail record (CDR) record types and the information contained in each Capture server configuration files (.json), crash log files, media and application .dmp files. Cisco Meeting App crash files, and Cisco Meeting App diagnostic logs Employ the built-in commands to identify Cisco Meeting Server solution issues including PKI, DNS Lookup, Ping, and Service Status Common issues for end users using the Cisco Meeting Server solution Module 3: Firewall Traversal and Unified Communications Application Integration Deploying a TURN Server Deploying Firewall and NAT Traversal Integrating with UC Platforms Additional course details: Nexus Humans Cisco Meeting Server Intermediate (COLLAB250) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Cisco Meeting Server Intermediate (COLLAB250) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 2 Days 12 CPD hours This course is intended for Built for IT Professionals working with Citrix Content Collaboration, with little or no previous Content Collaboration experience. Potential students include networking administrators, engineers, and architects interested in learning how to deploy or manage Citrix Content Collaboration. Overview Understand Enterprise File Synchronization, Sharing, and Citrix Content Collaboration architecture How to navigate the Citrix Content Collaboration administration interface and build StorageZones How to manage Citrix Content Collaboration users in an Active Directory environment Different StorageZone deployment considerations and scenarios In this course, you?ll learn about how to use Citrix Content Collaboration to share, sync, and secure content for your organization. You?ll understand the Content Collaboration architecture, StorageZone configurations and deployment options available, how to manage and administer your Content Collaboration environment, Citrix Files applications, and how single sign-on, and how to use the User Management Tool for Content Collaboration Content Collaboration Architecture Overview Introduction to Enterprise File Sync and Sharing (EFSS) including its use cases, legal, and data security considerations Review Content Collaboration architecture, components and storage features Management and Administration Getting Started in Content Collaboration How to configure and manage users, folders, permissions and administrative settings Additional cloud-based features and integrations Storage Zone Deployments and Configuration Overview of Storage Zones architecture and deployment options for customer-managed storage including proof-ofconcept, high-availability, and multi-site deployments Review system, networking, and hosting requirements including steps for server preparation, installation and configuration Manage, monitor, and upgrade Storage Zone deployments for optimal performance Single Sign-on and User Management Overview of SAML 2.0 protocol and single-sign on use cases,security and benefits Single Sign-on settings for Content Collaboration and supported identity provider configurations User provisioning with User Management Tool (UMT) and task scheduling for automated updates synchronization with Active Directory Citrix Files Applications Citrix Files application system requirements, configuration and settings Compare features and functionalities for various use case applications and workflows Lifecycle product version considerations Additional course details: Nexus Humans CSF-202: Citrix Content Collaboration Enterprise Essentials training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the CSF-202: Citrix Content Collaboration Enterprise Essentials course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 2 Days 12 CPD hours This course is intended for This introductory-level course is ideal for project managers, team leaders, and collaboration-focused roles who are already familiar with Jira and are looking to integrate Confluence into their project workflows. Overview Throughout the course you will learn to: Master the fundamentals of Confluence, including understanding its history, navigation, and the distinction between pages and blogs. Gain proficiency in creating, editing, copying, moving, and deleting pages, along with managing file directories and executing advanced editing features. Develop the ability to use and create blueprints and templates, aiding in the standardization and productivity enhancement of your team's work. Understand the collaborative features of Confluence such as sharing links, commenting, mentioning, liking, and watching content to promote a culture of teamwork and collaboration in your organization. Learn how to effectively integrate Confluence with Jira, linking issues and filters, and using auto-links for smoother project management. OPTIONAL: Acquire skills in Confluence administration, including managing notifications and watchers, linking to other applications, customizing the look and feel of your workspace, and creating various types of spaces (public, private, team, etc.) Boost your project management and team collaboration skills with our hands-on, interactive course, Getting Started with Confluence (with Jira). Confluence, as a powerful project collaboration tool, seamlessly integrates with Jira, allowing you to create, share, and collaborate on projects in a more efficient and visually appealing way. This course will equip you with the skills to manage projects, improve workflow efficiency, and promote transparency in your organization. You will gain practical knowledge about Confluence's core features such as creating and editing pages, managing file directories, using tasks, macros, and gadgets, and differentiating between pages and blogs.Working in a hands-on learning environment guided by our expert instructor, you?ll gain experience with Confluence's unique features like using and creating blueprints and templates, enhancing standardization and productivity in your team. The program includes a deep dive into collaborative features of Confluence and its integration with Jira, which will enhance your ability to foster a collaborative environment. Administrative aspects like managing notifications, watchers, linking to other applications, and creating various types of spaces will also be covered.You?ll leave the course with the skills to apply Confluence within your existing Jira environment effectively, ready to use its collaborative tools and features to streamline workflows and boost project productivity. Introduction History Navigation Space Directory Shortcuts Pages VS Blogs Pages Creating Pages Editing Pages File Directory Advanced Editing (Markup, Undefined links, etc.) Copying and Moving Pages Deleting Pages Tasks Macros/Gadgets Macro overview and use Using JIRA Gadgets Editing Existing Macros Blueprints/Templates Working with Blueprints Creating/Using Templates Collaboration Sharing Links Commenting Mentioning 'Liking' Content 'Watching' Content JIRA Integration Linking your JIRA and Confluence Instances Linking Issues and Filters Auto Links Administration Page vs Space vs System Admin Notifications Watchers Linking to Other Applications Workbox Notifications Look and Feel Creating Spaces Public Space Private Space Team Space Technical Documentation Meeting Minutes Blog Additional course details: Nexus Humans Introduction to Confluence (TTDV7545) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Introduction to Confluence (TTDV7545) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 3 Days 18 CPD hours This course is intended for The primary audience for this course is as follows: Channel partners and reseller engineers installing, configuring, and maintaining scalable and resilient deployments of Cisco Meeting Server Channel partners and reseller engineers providing presales support for scalable and resilient Cisco Meeting Server deployments Customer engineers supporting scalable and resilient Cisco Meeting Server deployments Overview Upon completion of this course, the learner should be able to meet the following objectives: Cisco Meeting Server API commands Scalable and resilient deployments Customization Recording In this 3-day course Cisco Meeting Server Advanced (COLLAB350), you will learn advanced techniques in installing, troubleshooting, and maintaining a single server and single server split deployment of Cisco Meeting Servers. The recently purchased Acano collaboration hardware and software includes video and audio-bridging technology that allows customers to connect video systems from multiple vendors across both cloud and hybrid environments. Cisco has incorporated Acano collaboration technologies into the new Meeting Server tool. Module 1: Reviewing Cisco Meeting Server Intermediate Component parts of a Cisco Meeting Solution Configuration steps for a Cisco Meeting Solution Module 2: APIs Purpose of APIs Benefits of APIs Types of APIs Function of the GET, POST, PUT, and DELETE commands Module 3: Configuring Software with an API How a user can interact with software using an API Download and install Chrome Postman Other API software Download the Cisco Meeting Server API guide Module 4: Configuring Spaces with the Cisco Meeting Server API Cisco Meeting Server API structure Use Chrome Postman for information on calls and spaces with the GET command Use Chrome Postman to post a new call space with the POST command Use Chrome Postman to place changes in a space, including adding a member, with the PUT command Use Chrome Postman to delete a space with the DELETE command Module 5: Customization Configuration Create and modify a user profile and assign users Create and modify a dual-tone multifrequency (DTMF) profile and apply to a user profile Modify the interactive voice response (IVR), color scheme, and background Module 6: Planning a Resilient and Scalable Cisco Meeting Server Deployment Resilient server solutions Scalable server solutions Geographically dispersed configurations and GeoDNS Domain Name System (DNS) records required for a resilient and scalable solution Certificate requirements for a resilient and scalable solution Module 7: Configuring a Database Cluster Relationship between cluster master and cluster slaves in a database cluster Certificate requirements for a secure database cluster Configure the certificates for a database cluster Configure a database cluster Module 8: Configuring a Call Bridge Cluster Relationship between the Call Bridge and the Database How cross-cluster spaces behave Configure certificates for Call Bridge clustering Storage of configuration when entering with the API and the individual web interfaces for Lightweight Directory Access Protocol (LDAP) and Call Bridge clustering Configure a Call Bridge Cluster Connect XMPP server to multiple Call Bridges Module 9: Configuring Load Balancers and Trunks Relationship between the XMPP server, Trunk and Load Balancer Configure certificates for multiple trunks and load balancers Configure multiple Trunks to multiple Load Balancers Module 10: Configuring Multiple Web Bridges Relationship between multiple Web Bridges and Call Bridges Internal and external DNS records support for both internal and external Web Bridges Configure certificates for multiple Web Bridges Configure multiple Web bridges Connect multiple Call Bridges to multiple Web Bridges Module 11: Configuring Multiple TURN Servers Relationship between multiple TURN servers and multiple Call Bridges Configure certificates for multiple TURN servers Configure multiple TURN servers Connect multiple Call Bridges to multiple TURN servers Module 12: Configuring Multiple Recorders Features of the recording capability Software, hardware, and licensing requirements for recording DNS records Configure the Recorder Relationship between multiple Recorders and multiple Call Bridges Configure a Call Bridge to use a Recorder Configure certificates for multiple Recorders servers Configure multiple Recorder servers Connect multiple Call Bridges to multiple Recorder servers Module 13: Integrating with a Resilient and Scalable Cisco Meeting Server Deployment Integration with Cisco TelePresence Video Communication Server (VCS) or Cisco Unified Communications Manager and multiple Call Bridges Integration with Cisco Expressway technology and multiple Call Bridges Integration with Microsoft Skype for Business and multiple Call Bridges Integration with Cisco TelePresence Management Suite and multiple Call Bridges Module 14: Deploying an H.323 Gateway Cisco preferred architecture for H.323 and Session Initiation Protocol (SIP) interoperability Functionality of the Cisco Meeting Server H.323 gateway Configuration the Cisco Meeting Server H.323 gateway Module 15: Multitenancy Options Purpose of the multitenancy capabilities Options for multitenancy capabilities on the Cisco Meeting Server Module 16: Customization Options Options available to customize Cisco Meeting Apps License keys required for customization Web Server requirements for customization Options available to customize recorded messaging Customization options available for invitation text

Duration 5 Days 30 CPD hours This course is intended for This section specifies the primary and secondary target audiences of this course by job roles and notes the relevance to each job role. Collaboration Engineers and Administration Primary audiences: Collaboration engineers involved in the design, implementation, and troubleshooting of Cisco collaboration core technologies. Secondary audiences: Administration involved in support and troubleshooting of Cisco collaboration technologies. Overview Upon completing this course, you will be able to meet these objectives: Describe the Cisco Expressway - C features and functionality within the collaboration architecture Configure and troubleshoot Cisco Unified Communications Manager and Cisco expressway Series integration Describe the Cisco Expressway - C additional features Configure and troubleshoot Cisco Collaboration solutions for B2B calls Describe how to secure B2B communication with Cisco Expressway Series Describe the MRA feature Describe the Cisco Expressway MRA security and integration options, including integration with Cisco Unity Connection and Cisco IM&P Configure Cisco Webex Hybrid Services This course provides students knowledge about Cisco Expressway Series solutions, such as B2B calls, Cisco Mobile and Remote Access for remote workers, authentication options, and additional Cisco Expressway Series features. Configuring and Troubleshooting the Cisco Expressway Series Cisco Expressway Series Architecture Discovery 1: Deploy virtualized Cisco Expressway Discovery 2: Perform the initial Cisco Expressway series configuration Describe SIP and H.323 in the Cisco Expressway series Describe interworking in the Cisco Expressway series Discovery 3: Register endpoints on Cisco Expressway series Zones Digital string manipulation Search rules Transforms Discovery 4: Call search history and registrations Troubleshoot call processing on Cisco Expressway series Discovery 5: Troubleshooting tools Backup and restore Rerference Configuring Cisco Expressway Additional Freatures Describe bandwidth management Hardening local endpoint registrations Discovery 6: Configure Cisco Expressway series bandwidth management and registration restrictions Discovery 7: Troubleshoot Cisco Expressway series endpoint registration and local dial plan Describe Cisco Expressway security and clustering features Discovery 8: Configure Cisco Expressway series security features Configuring and Troubleshooting Cisco Unified Communications Manager and Cisco Expressway Series Cisco unified communications manager and Cisco Expressway-C integration overview Dian plan overview Call policy Discovery 9: Configure Cisco unified communications manager to connect with Cisco Expressway-C Troubleshooting options for Cisco unified communications manager and Cisco Expressway-C intergration Discovery 10: Troubleshoot Cisco unified communications manager and Cisco Expressway series integration Discovery 11: Configure and troubleshoot Cisco unified communications manager and Cisco Expressway series integration (practice activity) References Configuring and Troubleshooting Cisco Collaboration Solutions for Bussiness-to-Bussiness Describe supported services for B2B collaboration Describe prerequisites for business to business collaboration Call flow including Cisco unified communications manager endpoints Network address translation in a collaboration environment Discovery 12: Implement a B2B Cisco collaboration solution Cisco Expressway series B2B call troubleshooting Discovery 13: Troubleshoot B2B calls on the Cisco Expressway series References Discovery 14: Troubleshoot B2B calls on the Cisco Expressway series (practice activity) Securing Business-Business Communication Firewall Traversal Secure media Secure media between Cisco unified communications manager and Cisco Expressway series Toll fraud prevention Discovery 15: Secure a B2B Cisco collaboration communication Refrences Configuring and Troubleshooting Mobile and Remote Access Describe prerequisites for mobile and remote access Describe service discovery Explore Expressway settings for MRA Certificates HTTP proxy Cisco jabber registration procedure Cisco jabber registration procedure in Hybrid deployment Cisco jabber configuration file Discovery 16: Configure MRA on the Cisco Expressway series MRA troubleshooting Discovery 17: Troubleshoot MRA on the Cisco Expressway series Integrating and Securing Mobile and Remote Access Secure Cisco unified communications integration Cisco unity connection integration Cisco MRA access control options Additional Cisco MRA features Discovery 18: Configure MRA with additional application integrations References Configuring Cisco Webex Hybrid Services Cisco Webex teams Describe Cisco Webex control hub Describe Cisco Webhex hybrid media services Describe Cisco Expressway requirements for using hybrid call service connect Explore Cisco Expressway requirements for using hybrid call service connect Describe Cisco Webex video mesh Discovery 19: Prepare for Cisco Webex teams integration Discovery 20: Configure Cisco Webex hybrid services Additional course details: Nexus Humans Cisco Implementing Cisco Collaboration Cloud and Edge Solutions v1.0 (CLCEI) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Cisco Implementing Cisco Collaboration Cloud and Edge Solutions v1.0 (CLCEI) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 5 Days 30 CPD hours This course is intended for The primary audience for this course is as follows: Administrator IT support personnel Helpdesk support staff The secondary audience for this course is as follows: Network Engineering Staff Overview Upon completing this course, the learner can meet these overall objectives: Demonstrate an overall understanding of the Cisco Unified Communications Manager (CUCM) system and its environment Configure CUCM to support IP Phones Configure Cisco Unified Communications Manager and IM&Presence to support Cisco Jabber soft client. Configure CUCM to route calls to internal and PSTN destinations Configure User accounts and multi-level administration Demonstrate the use of Self Care Portal functionality Configure user features, including Hunt Groups, Call Pickup, and Call Park. Define the capabilities of and demonstrate the Bulk Administration Tool Define the SMART Licensing model for Cisco Unified Communications Demonstrate the use of the Unified Reporting tool Demonstrate the use of the Dialed Number Analyzer Explain the function of Cisco Unity Connection and the various interfaces that are used to access the system Describe the components that are required for user call processing by Cisco Unity Connection Implement the various features and options that are available to users in Cisco Unity Connection Explore Cisco Unity Connection version features and functions Use the various applications, tools, and reports that are available in Cisco Unity Connection Administering Collaboration Environments (CLACE) is an instructor-led course presented by Skyline-ATS to system administrators and customers involved with the Cisco Unified Communications Manager and Cisco Unity Connection product's day-to-day operation. The CLACE course is the replacement for the CMA / UCA courses. CLACE is a lab-intensive course. The primary focus is learning by performing the configuration tasks. The amount of theory is limited to allow more time for discovery exercises. This course introduces you to the CUCM system, the necessary procedures for administering IP Phones and Users, understanding the Dial Plan, and implementing Features. The course also covers Jabber administration and Cisco Unity Connection administration features, options, and configuration settings. In addition to instructor-led lectures and discussions, you will configure CUCM and Cisco IP Phones in the lab, either in a live classroom or WebEx remote classroom environment. While the CUCM and CUC software used in the class is version 12.5.1, the course material applies to versions 8.x, 9.x, 10.x, 11.x, or 12.x of the applications. The concepts and the lab tasks are the same for most of the software versions. Define Collaboration Technology and Benefits Define Collaboration Benefits Describe On-Premise, Cloud, and Hybrid Deployments Describe On-Premise Collaboration Deployments Describe Cisco's Collaboration Endpoints Describe Cisco Collaboration On-Premise Edge Solutions Describe Cisco's Collaboration On-Premise Conferencing Solutions Describe Cisco Cloud Services Administering Initial Parameters for Cisco Unified Communications Manager Understand the On-Premise Collaboration Deployment Models Describe The Cisco Unified CM Cluster Services Define Network requirements for Collaboration Define Network Services for Collaboration Navigate Cisco Unified CM Discovery 1: Configure Cisco Unified Communications Manager Initial Parameters Explore Cisco Unified CM Groups Discovery 2: Configure the Cisco UCM Core Systems Settings Exploring Endpoints and the Registration Process Identify Cisco Endpoint Solutions Explore the Boot up Process of an Endpoint Describe Power Over Ethernet Discovery 3: Configure an Access Switch for an Endpoint Describe IP Network Settings Discovery 4: Deploy an IP Phone Through Auto and Manual Registration Discovery 5: Administer Endpoints in Cisco Unified Communications Manager Managing Users in Cisco Unified Communications Manager Analyze Cisco UCM Users Types and Settings Describe Methods for Authenticating Cisco UCM Users Discovery 6: Create Local User Accounts Discovery 7: Adding Users in Cisco Unified Communications Manager Describing a Basic Dial Plan Describe the Concepts of a Dial Plan and Call Routing Describe Elements of Call Routing Explore Digit Manipulation and Translation Patterns Discovery 8: Create a Basic Dial Plan Describing Class of Service Explore the Concepts of Class of Control Discovery 9: Explore Partitions and Calling Search Spaces Discovery 10: Explore Private Line Automatic Ringdown (PLAR) Enabling Endpoints and Features Configure a Cisco Jabber Endpoint in Cisco UCM Discovery 11: Implementing Common Endpoint Features (Configuring Hunt Groups and Call Coverage) Explore Mobility Discovery 12: Implement Mobility Implementing Media Resources in Cisco Unified Communications Manager Media Resource Overview Media Resource Selection and Access Control Audio and Video Conference Bridge Devices Audio and Video Conference Bridge Integration Options Discovery 13: Configuring Media Resources Reporting and Maintenance Explore the Troubleshooting Process Describe Reporting and Maintenance Tools Describe the Cisco Real-Time Monitoring Tool Discovery 14: Use Reporting and maintenance Tools Describing Cisco Instant Messaging and Presence Describe Cisco IM and Presence Features and Architecture Clustering Describe Cisco IM and Presence Components and Communication Flows Enabling Jabber Cisco Jabber Deployment Modes Discovery 15: Deploy an On-Premise Cisco Jabber Client for Windows Configure Unity Connection Integration Overview of Cisco Unity Connection Integration SIP Integration Typical Integration Mistakes Integration Considerations Discovery 16: Configure the integration between Cisco Unity Connection and Cisco UCM Discovery 17: Configure Voicemail Users Configuring Cisco Unity Connection Call Handlers Call handler Overview System Call Handler Caller Input Operator Call Handler Goodbye Call Handler Directory Handler Interview Handler Troubleshooting Cisco Unity Connection Overview of Cisco Unity Connection Troubleshooting Options Integration Troubleshooting Tools Cisco Real-Time Monitoring Tool Discovery 18: Troubleshoot Cisco Unity Connection Additional course details: Nexus Humans Cisco Administering Collaboration Environments (CLACE) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Cisco Administering Collaboration Environments (CLACE) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 1 Days 6 CPD hours This course is intended for This course is intended for students who want to use more advanced functionalities in Word, including image manipulation, collaboration and revision tracking, cross-referencing and linking, document security, forms, and process automation through macros. Overview In this course, you will learn to use the advanced capabilities of Word 2021. You will: Use images in a document. Create custom graphic elements. Collaborate on documents. Add reference marks and notes. Secure a document. Create and manipulate forms. Create macros to automate tasks. Microsoft© Word enables you to do far more than simple word processing. Word includes advanced image manipulation tools, collaboration features, cross-referencing and linking tools, entry forms and data collection, security features, and tools to automate document production. This course covers Microsoft Office Specialist Program exam objectives to help you prepare for the Word Associate (Office 365 and Office 2021): Exam MO-100 and Word Expert (Office 365 and Office 2021): Exam MO-101 certifications. Manipulating Images Topic A: Integrate Pictures and Text Topic B: Adjust Image Appearance Topic C: Insert Other Media Elements Using Custom Graphic Elements Topic A: Create Text Boxes and Pull Quotes Topic B: Add WordArt and Other Text Effects Topic C: Draw Shapes Topic D: Create Complex Illustrations with SmartArt Collaborating on Documents Topic A: Prepare a Document for Collaboration Topic B: Mark Up a Document Topic C: Review Markups Topic D: Merge Changes from Other Documents Adding Document References and Links Topic A: Add Captions Topic B: Add Cross-References Topic C: Add Bookmarks Topic D: Add Hyperlinks Topic E: Insert Footnotes and Endnotes Topic F: Add Citations and a Bibliography Securing a Document Topic A: Suppress Information Topic B: Set Formatting and Editing Restrictions Topic C: Restrict Document Access Topic D: Add a Digital Signature to a Document Using Forms to Manage Content Topic A: Create Forms Topic B: Modify Forms Automating Repetitive Tasks with Macros Topic A: Automate Tasks by Using Macros Topic B: Create a Macro

Duration 1 Days 6 CPD hours This course is intended for This course is intended for business users and knowledge workers in a variety of roles and fields who have competence in a desktop-based Microsoft Office productivity suite, and who are now extending Microsoft Office to a collaborative cloud-based Office 365 environment. Overview In this course, you will build upon your knowledge of the Microsoft Office desktop application suite to work productively in the cloud-based Microsoft Office 365 environment. You will: Sign in, navigate, and identify components of the Office 365 environment. Create, edit, and share documents with team members using the Office Online apps, SharePoint, OneDrive for Business, and Teams Collaborate using Teams. Configure Teams. This course introduces several productivity apps including SharePoint, OneDrive and Teams that can be used in combination by teams for communication and collaboration. Outline for Teams About What is Microsoft Teams? Overview How to Access Microsoft Teams Etiquette for using teams Integration Capabilities SharePoint OneDrive Interface Storage ? OneDrive & SharePoint Permissions & Access Owner, Member & Guest Communication and Collaboration Team Conversations Private conversations Mentions Inviting people Search Settings and Customization Use the search tool to find specific messages, files or people Working with Files Create new files Upload files Attaching or sharing Files Edit and Collaborate on files Open files in SharePoint OneDrive for personal files Administration (Champions) Add members to a Team Access administrator settings Meetings and calls Initiate a meeting on demand Schedule a meeting and invite attendees Meetings and Outlook Introduction to SharePoint What is SharePoint Understanding your permissions Logging into SharePoint Working with SharePoint sites Working with SharePoint sites Navigate, browse and search in a site Follow a site Working with documents Navigate a library Open and edit a document Upload or create a document in a library Share a file Set alerts for files Use checkout and check-in Team collaboration Versioning Getting Started (OneDrive Outline) Sign in, access and navigate Working with files and folders Upload files Organize files and folders Rename. Copy and download files Delete and recover files Search Use OneDrive with Office Save an office file online to OneDrive Use OneDrive with desktop office Versioning Share files Co-authoring

Duration 4 Days 24 CPD hours This course is intended for Security-operations (SecOps), or security, orchestration, automation, and response (SOAR) engineers, managed security service providers (MSSPs), service delivery partners, system integrators, and professional services engineers Overview This training is designed to enable a SOC, CERT, CSIRT, or SOAR engineer to start working with Cortex XSOAR integrations, playbooks, incident-page layouts, and other system features to facilitate resource orchestration, process automation, case management, and analyst workflow. The course includes coverage of a complete playbook-development process for automating a typical analyst workflow to address phishing incidents. This end-to-end view of the development process provides a framework for more focused discussions of individual topics that are covered in the course. The Cortex? XSOAR 6.8: Automation and Orchestration (EDU-380) course is four days of instructor-led training that will help you: Configure integrations, create tasks, and develop playbooks Build incident layouts that enable analysts to triage and investigate incidents efficiently Identify how to categorize event information and map that information to display fields Develop automations, manage content, indicator data, and artifact stores, schedule jobs, organize users and user roles, oversee case management, and foster collaboration This class is powered by Cloud Harmonics. Course Outline Module 1 - Core Functionality and Feature Sets Module 2 - Enabling and Configuring Integrations Module 3 - Playbook Development Module 4 - Classification and Mapping Module 5 - Layout Builder Module 6 - Solution Architecture Module 7 - Docker Module 8 - Automation Development and Debugging Module 9 - The Marketplace and Content Management Module 10 - Indicators and Threat Intelligence Management Module 11 - Jobs and Job Scheduling Module 12 - Users and Role-Based Access Controls (RBAC) Module 13 - Integration Development Additional course details: Nexus Humans Palo Alto Networks: Cortex XSOAR 6.8: Automation and Orchestration(EDU-380) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Palo Alto Networks: Cortex XSOAR 6.8: Automation and Orchestration(EDU-380) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 2 Days 12 CPD hours This course is intended for Designed for individuals new to the business analyst role or those who supervise and/or work with business analysts. Overview Understand the role of the business analyst Discuss industry standards/resources for obtaining more information about business analysis Acquire a solid understanding of the various tasks/activities that comprises business analysis Recognize the pre and post project business analysis activities Learn how to plan, elicit, analyze, model, and test requirements This is an introductory course designed to provide students with a basic understanding of the benefits, functions and impact a business analyst has within an organization. The course discusses the business analysis process as it is applied throughout a project as well as the pre-project activities that comprise strategy analysis. Students learn how a business analyst supports the project throughout the solution development life cycle, from defining business needs and solution scope to validating that requirements have been met in the testing phase and ensuring the solution continues to provide value after implementation. Introduction to Business Analysis Business analysis defined The activities that comprise business analysis IIBA/PMI and the goals of a professional association IIBA?s BABOK© Guide and PMI?s Practice Guide in Business Analysis Exercise: Requirements challenges The IIBA? and the role of the Business Analyst Business analyst defined BA role vs. PM role Importance of communication/collaboration The deliverables produced as part of business analysis The BA career path Exercise: Review case Study Strategy Analysis and Change The definition of Strategy Analysis Components of Strategy Analysis Identifying stakeholders and business needs Exercises: Business Need development and RACI Stakeholder Identification Understanding and Defining Solution Scope Defining Solution Scope Project scope vs. product scope Defining a problem statement Techniques for defining scope Exercises: Conduct a brainwriting session and create a context diagram Optional exercise: Create a Use Case Diagram Understanding Requirements Define the term requirement Understand requirement types Present the requirements process Requirements vs. specifications and business rules Exercise: Identify Requirements Planning & Eliciting Requirements The Requirements Work Plan (RWP) Components of the RWP Identifying good questions for elicitation Active listening Categories and types of elicitation techniques Exercise: Planning for elicitation Analzying & Documenting Requirements Understanding requirements analysis The Business Requirements Document (BRD) The BRD vs. the functional requirements specification BRD components The purpose of packaging requirements Exercise: Analyzing Requirements Elicitation & Process Modeling Why models are created Objectives of modeling What is process management Understanding process modeling Modeling using BPMN AS-IS vs. TO-BE modeling BPMN subclasses BPMN simple structure Prototyping Business Process Modeling case study Exercises: Modeling and create a Prototype of your application Verifying & Validating Requirements The difference between validation and verification Characteristics of good requirements Risks associated with requirements Types of testing approaches Creating a test plan Requirements traceability matrix Verified and validated requirements Exercise: Testing Requirements Additional Resources Helpful links for obtaining additional business analysis information Additional course details: Nexus Humans BA01 - Business Analysis Essentials training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the BA01 - Business Analysis Essentials course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.