381 Courses

24 Hours Left! Don't Let Year-End Deals Slip Away - Enrol Now! Unlock the power of play with our Play Therapy and Child Counselling course bundle! This comprehensive bundle is designed to provide you with the knowledge and skills needed to make a meaningful impact in the lives of children and young people. The first course in the bundle is QLS-endorsed, and as a bonus, you'll receive a QLS hardcopy certificate for free, highlighting your commitment to professional development. In addition, the remaining 10 courses are CPD-QS accredited, ensuring their relevance and credibility in the field. Throughout the courses, you'll learn how to effectively implement play therapy techniques, understand child protection and safeguarding, explore educational psychology and child development, gain insights into child counselling and youth work, and much more. With a focus on proper application, these courses will equip you with the knowledge and skills necessary to excel in this field. As the demand for qualified professionals in play therapy and child counselling continues to grow, this bundle presents a unique opportunity to enhance your expertise and open doors to various career opportunities. Whether you're a childcare professional, teacher, counsellor, social worker, or youth worker, this bundle is tailored to meet your needs and help you achieve your career goals. This Emotional Intelligence and Human Behaviour Bundle Package includes: Course 01: Diploma in Emotional Intelligence and Human Behaviour and Human Behaviour at QLS Level 5 10 Premium Additional CPD QS Accredited Courses - Course 01: Mindfulness & Emotional Intelligence Training Course 02: Mental Health Awareness Course Course 03: Career Coaching Course 04: Counselling Skills Training Course 05: Leadership and People Management Diploma Course 06: Workplace Team Networking Diploma Course 07: Personal Development Masterclass Course 08: Developing Interpersonal Skills Course Course 09: Conflict Management Training Course 10: Self-Help Psychology: Mental Freedom Why Prefer This Emotional Intelligence and Human Behaviour Bundle? You will receive a completely free certificate from the Quality Licence Scheme Option to purchase 10 additional certificates accredited by CPD Get a free Student ID Card - (£10 postal charges will be applicable for international delivery) Free assessments and immediate success results 24/7 Tutor Support After taking this Emotional Intelligence and Human Behaviour bundle courses, you will be able to learn: Master the principles and techniques of play therapy, utilising toys, games, and creative activities to promote emotional healing and development in children. Gain a deep understanding of child protection and safeguarding, including legal and ethical responsibilities in working with children and young people. Explore educational psychology and child development theories, understanding the impact of environmental factors on children's well-being and learning. Develop skills in child playwork, including planning and facilitating play sessions, managing challenging behaviours, and promoting inclusion and diversity. Acquire knowledge in child counselling and youth work, including assessment techniques, therapeutic interventions, and effective communication skills. Learn strategies for identifying and managing challenging behaviours in children, including behaviour modification and positive discipline techniques. Gain awareness of child neglect and abuse, recognizing signs and symptoms, understanding reporting procedures, and addressing the impact on children's well-being. ***Curriculum breakdown of Emotional Intelligence and Human Behaviour*** Module 01: Human Behaviour and Basic Psychological Process Module 02: Evolutionary Perspective of Human Behaviour Module 03: Human Intelligence Module 04: Intelligence Test and Variations in Intelligence Module 05: Intelligence Test and Variations in Intelligence Module 06: Language and Communication Module 07: Introduction to Emotion Module 08: Emotion Influences Cognition Module 09: Stress, Anger and Conflict Module 10: Emotional Intelligence Module 11: Self-Leadership Module 12: Neuro-Linguistic Programming (NLP) How is the Emotional Intelligence and Human Behaviour Bundle Assessment Process? You have to complete the assignment questions given at the end of the course and score a minimum of 60% to pass each exam. Our expert trainers will assess your assignment and give you feedback after you submit the assignment. You will be entitled to claim a certificate endorsed by the Quality Licence Scheme after you successfully pass the exams. CPD 250 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Childcare professionals, including childminders, nursery workers, and playgroup leaders, looking to enhance their skills and knowledge in play therapy and child counselling. Teachers and teaching assistants working in primary and secondary schools, seeking to understand the psychological and developmental aspects of children and how play therapy can be incorporated in education. Counsellors and therapists who wish to specialise in working with children and young people, looking to expand their expertise in play therapy and child counselling techniques. Social workers and support workers involved in child welfare and child protection services, seeking to deepen their understanding of child development, safeguarding, and therapeutic interventions. Youth workers and community workers, looking to incorporate play therapy and child counselling approaches in their work with children and young people. Career path This bundle will give you an edge in various professions, such as: Play Therapist, £35,000 per year Child Counsellor, £30,000 per year Child Protection Officer £40,000 per year Educational Psychologist, £45,000 per year Childcare Manager, £32,000 per year Youth Worker, £26,000 per year Social Worker, £35,000 per year Certificates CPD QS Accredited Certificate Digital certificate - Included Upon successfully completing the Bundle, you will need to place an order to receive a PDF Certificate for each course within the bundle. These certificates serve as proof of your newly acquired skills, accredited by CPD QS. Also, the certificates are recognised throughout the UK and internationally. CPD QS Accredited Certificate Hard copy certificate - Included International students are subject to a £10 delivery fee for their orders, based on their location. Diploma in Emotional Intelligence and Human Behaviour at QLS Level 5 Hard copy certificate - Included

24-Hour Knowledge Knockdown! Prices Reduced Like Never Before [Updated: February 2024] Did you know that 75% of employees report feeling stressed at work in the UK? Imagine being the person who can help them find clarity and direction. Are you ready to become a catalyst for positive change in people's lives? If you're passionate about personal development and empowering others, this comprehensive Diploma in Life Coaching and Counselling could be the perfect starting point for your rewarding career. Our comprehensive programme goes beyond basic life coaching. You'll receive advanced training in areas like transformational leadership, emotional intelligence, and decision-making in high-pressure situations. Develop your interpersonal skills to build strong client relationships, learn how to effectively manage performance, and master the art of public speaking and presentations. This Life Coaching and Counselling Training at QLS Level 7 course is endorsed by The Quality Licence Scheme and accredited by CPD QS (with 180 CPD points) to make your skill development & career progression more accessible than ever! With a single payment, you will gain access to Life Coaching and Counselling course, including 10 premium courses, a QLS Endorsed Hardcopy certificate (for the title course) and 11 PDF certificates for Absolutely free. This Life Coaching and Counselling Bundle Package includes: Main Course: Advanced Diploma in Life Coaching and Counselling at QLS Level 7 10 Additional CPD Accredited Premium Courses - Course 01: Transformational Leadership: Ultimate Leadership Course Course 02: Developing Interpersonal Skills Course Course 03: Becoming Career Smart: How to Sell Yourself Course 04: Diploma in Performance Management Course 05: Coping Skills for Better Life Course 06: Effective Methods of Public Speaking and Presentation Skill Course 07: Presentation Skills Guideline Course 08: Emotional Intelligence and Human Behaviour Course 09: Decision-Making in High-Stress Situations Course 10: Communication Skills Masterclass This Life Coaching and Counselling training can help you to accomplish your ambitions and prepare you for a meaningful career. So, join us today and gear up for excellence! Learning Outcomes of Life Coaching and Counselling Gain expertise in transformational leadership for effective coaching and mentoring. Develop advanced interpersonal skills to build strong professional relationships. Master performance management techniques to drive team success. Learn practical coping strategies for enhancing personal resilience. Acquire public speaking skills to engage and inspire diverse audiences. Understand and apply emotional intelligence for better decision-making and behaviour management. Why Choose Us? Get a Free QLS Endorsed Certificate upon completion of Life Coaching and Counselling Get a free student ID card with Life Coaching and Counselling Training program (£10 postal charge will be applicable for international delivery) The Life Coaching and Counselling is affordable and simple to understand This course is entirely online, interactive lesson with voiceover audio Get Lifetime access to the Life Coaching and Counselling course materials The Life Coaching and Counselling comes with 24/7 tutor support Start your learning journey straightaway! *** Course Curriculum *** Main Course: Advanced Diploma in Life Coaching and Counselling at QLS Level 7 Introduction PART 1: LIFE COACHING CERTIFICATION Coaching Fundamentals Understanding Personalities Coaching Models Explained Why We Will Use The GROW Model Coaching Step 2: Reality Coaching Step 3: Options & Obstacles Coaching Step 4: Will & Action Planning How To Structure Your Coaching Sessions Client Coach Relationship Advanced Coaching Strategies PART 2: HOLISTIC HEALTH COACHING CERTIFICATION Diet & Nutrition Fundamentals Diet & Nutrition Coaching Exercise Coaching: Cardio Exercise Coaching: Resistance Training Hormone Health Explained Supplements Health & Fitness Motivation Health & Fitness FAQ Answered PART 3: WELLNESS COACHING CERTIFICATION Stress Management Sleep Emotional Self Care Course 01: Transformational Leadership: Ultimate Leadership Course Introduction Foundational Concepts For Leaders Powerfull Cutting- Edge Leadership Tips - Foundational Powerfull Cutting- Edge Leadership Tips - Intermediate Powerfull Cutting- Edge Leadership Tips - Advanced Final Thoughts For Wise Leaders Course 02: Developing Interpersonal Skills Course Module One: What Are Soft Skills? Module Two: Communication Module Three: Teamwork Module Four: Problem-Solving Module Five: Time Management Module Six: Attitude And Work Ethic Module Seven: Adaptability/Flexibility Module Eight: Self-Confidence (Owning It) Module Nine: Ability To Learn From Module Ten: Networking =========>>>>> And 8 More Courses <<<<<========= How will I get my Certificate? After successfully completing the course, you will be able to order your QLS Endorsed Certificates and CPD Accredited Certificates as proof of your achievement. PDF Certificate: Free (Previously it was £12.99*11 = £143) QLS Endorsed Hard Copy Certificate: Free (For The Title Course: Previously it was £139) CPD 285 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone interested in learning more about the topic is advised to take this bundle. This bundle is ideal for: Aspiring Coaches Career Changers Helping Professionals Therapists HR Professionals Business Leaders Requirements You will not need any prior background or expertise to enrol in this bundle. Career path After completing this bundle, you are to start your career or begin the next phase of your career. Life Coach Life Skills Coach Personal development trainer Counsellor education Motivational speaker MENTOR Young Entrepreneurs Life hacks trainer Certificates Advanced Diploma in Life Coaching and Counselling at QLS Level 7 Hard copy certificate - Included Please note that International students have to pay an additional £10 as a shipment fee. CPD Accredited Digital Certificate Digital certificate - Included Upon passing the Course, you need to order a Digital Certificate for each of the courses inside this bundle as proof of your new skills that are accredited by CPD QS for Free. CPD Accredited Hard Copy Certificate Hard copy certificate - Included Please note that International students have to pay an additional £10 as a shipment fee.

Are you willing to develop your interpersonal skills and become successful in life? Then you don't have to worry! You will be able to learn and acquire the right interpersonal skills you need in this very comprehensive and well-designed course. Description: Interpersonal skills are one of the important requirement if you want to become a dynamic and charismatic person. Being able to charm your way with your potential clients will be very helpful. If you are having a hard time with interpersonal skills, then you will learn it through this course. You will know the importance of verbal skills of asking questions and communicating with power. You will also learn about nonverbal communication through this course. Learn how to make a powerful impact that will last and help in the success of your career and the organisation you are working with. Who is the course for? Entrepreneurs or any professionals who need to acquire interpersonal skills. People who have an interest in knowing what interpersonal skills are. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognised accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: Developing Interpersonal Skills Course would be beneficial for the following careers: Businessmen Entrepreneur Director Project Manager Supervisor Team Leader. Developing Interpersonal Skills Course Module One - Getting Started 00:30:00 Module Two - Verbal Communication Skills 01:00:00 Module Three - Non-Verbal Communication Skills 01:00:00 Module Four - Making Small Talk and Moving Beyond 01:00:00 Module Five - Moving the Conversation Along 00:30:00 Module Six - Remembering Names 01:00:00 Module Seven - Influencing Skills 01:00:00 Module Eight - Bringing People to Your Side 01:00:00 Module Nine - Sharing Your Opinion 01:00:00 Module Ten - Negotiation Basics 01:00:00 Module Eleven - Making an Impact 01:00:00 Module Twelve - Wrapping Up 00:30:00 Activities Developing Interpersonal Skills Course- Activities 00:00:00 Mock Exam Mock Exam- Developing Interpersonal Skills Course 00:20:00 Final Exam Final Exam- Developing Interpersonal Skills Course 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

24-Hour Knowledge Knockdown! Prices Reduced Like Never Before Do you know what type of business analysis it takes to succeed in ecommerce? In 2023, ecommerce sales surged by nearly 40% in the UK thanks to proper business analysis. This Ecommerce & Business Analysis bundle equips learners with the vital skills and insights needed to analyse, strategize, and drive success in the ever-evolving Ecommerce landscape. With a single payment, you will gain access to Ecommerce & Business Analysis course, including 10 premium courses, a QLS Endorsed Hardcopy certificate and 11 PDF certificates for Absolutely free. This Ecommerce and Business Analysis Bundle Package includes: Course 01: Advanced Diploma in Business Development at QLS Level 7 10 Additional CPDQS Accredited Premium Courses - Course 01: Commercial Law Course 02: Lean Process & Six Sigma Training Course Course 03: Creative Marketing Plan Course 04: Ecommerce Management Course 05: Financial Analysis Course 06: Diploma in Performance Management Course 07: Customer Service Training Course 08: Developing Interpersonal Skills Course Course 09: Critical Thinking Training Course 10: Decision-Making in High-Stress Situations Our Ecommerce & Business Analysis training course is your gateway to thriving in today's business landscape. Acquire knowledge of Ecommerce Management, Commercial Law, and Creative Marketing. Gain insights into Financial Analysis, Performance Management, Customer Service, Interpersonal Skills and much more. Learning Outcomes Of this Bundle Master ecommerce strategies and Business Analysis techniques. Apply lean processes for optimised Business Analysis operations. Create effective marketing plans for ecommerce success. Make Business Analysis with financial data with Ecommerce knowledge. Develop decision-making skills in high-stress situations. Enrol in our Ecommerce & Business Analysis bundle to advance your career as an ecommerce Specialist or business analyst, paving the way for business success. Why Choose Our this Bundle? Get a Free QLS Endorsed Certificate upon completion of Ecommerce & Business Analysis Get a free student ID card with Ecommerce & Business Analysis Training Get instant access to this Ecommerce & Business Analysis course. Learn Ecommerce & Business Analysis from anywhere in the world The Ecommerce & Business Analysis is affordable and simple to understand Lifetime access to the Ecommerce & Business Analysis course materials The Ecommerce & Business Analysis comes with 24/7 tutor support Start your learning journey straightaway! This Ecommerce & Business Analysis's curriculum has been designed by Ecommerce & Business Analysis experts with years of Ecommerce & Business Analysis experience behind them. The Ecommerce & Business Analysis course is extremely dynamic and well-paced to help you understand Ecommerce & Business Analysis with ease. Assessment Process You will be entitled to claim a certificate endorsed by the Quality Licence Scheme after you have completed all of the Advanced Diploma in Business Development at QLS Level 7 exams. CPD 280 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Ecommerce & Business Analysis bundle is perfect for highly motivated people who want to improve their technical skills and prepare for the career they want! Requirements No prior background or expertise is required to enrol in this Ecommerce and Business Analysis Training. Career path The Ecommerce & Business Analysis bundle will boost your CV and aims to help you get the job or even the long-awaited promotion of your dreams. Certificates Advanced Diploma in Business Development at QLS Level 7 Hard copy certificate - Included CPDQS Accredited PDF Certificate Digital certificate - Included

The PROUD Principle® 1 Day online workshop. An innovative and powerful Customer Service model, providing customer service excellence.

24-Hour Knowledge Knockdown! Prices Reduced Like Never Before Did you know that over 11 million people in the UK experience hearing loss? That's 1 in 6 of the population! If you're interested in a career helping people overcome hearing challenges and improve their quality of life, then this Audiology bundle is for you. This Audiology training bundle equips you with the knowledge and skills to excel in this rewarding field. Learn about the auditory system, hearing loss, assessment, rehabilitation, hearing aids, counseling, deaf awareness, BSL, public health, and more in our Audiology bundle. Gain the confidence to make a real difference in the lives of others. Get FREE 1 QLS Endorsed Certificate Course with 10 Additional CPD Accredited Bundle Courses In A Single Payment. This BSL: Audiology Bundle Package includes: Main Course: Diploma in Audiology at QLS Level 5 10 Additional CPD Accredited Premium Courses - Course 01: Deaf Awareness Course Course 02: British Sign Language (BSL) for British Sign Language Communicator Course 03: Speech and Language Therapy Course 04: Understanding Autism Level 3 Course 05: Child Psychology Course 06: Public Health Course 06: Social Media in Healthcare Course 07: Mental Health Awareness Course Course 08: Diabetes Awareness Course Course 09: Epidemic and Pandemic Disease Awareness Each lesson in this Audiology course is crafted for easy understanding, enabling you to become proficient in Audiology. Whether you are a beginner or looking to sharpen your existing skills, this Audiology is the ideal choice. Learning Outcomes of Audiology Gain a comprehensive understanding of the auditory system and how it works. Learn to perform a variety of hearing tests and assessments. Develop the skills to diagnose and treat different types of hearing loss. Provide effective counseling and support to patients with hearing loss. Stay up-to-date on the latest advancements in audiology technology. Develop the communication and interpersonal skills essential for working with patients and their families. So enrol now in this Audiology Today to advance your career! Why Choose Our Bundle? Get a free QLS endorsed Certificate upon completion of Audiology Training Get a free student ID card with Audiology Training Get instant access to this Audiology course. Learn Audiology from anywhere in the world The Audiology is affordable and simple to understand The Audiology is an entirely online, interactive lesson with voiceover audio Lifetime access to the Audiology course materials The Audiology comes with 24/7 tutor support ****Course Curriculum of Diploma in Audiology**** Module-1: Introduction to Audiology Module-2: Anatomy and Physiology of the Ear Part One Module-3: Anatomy and Physiology of the Ear Part Two Module-4: Acoustics and Psycho-acoustics Module-5: Pure tone audiometry Part One Module-6: Pure tone audiometry Part Two Module-7: Pure tone audiometry Part Three Module-8: Audiological Disorders Part One Module- 9: Audiological Disorders Part Two Module-10: Audiological Disorders Part Three Module-11: Disorders of the Auditory Nervous System Module-12: Rehabilitation for Hearing Impairment Part One Module-13: Rehabilitation for Hearing Impairment Part Two How is this Audiology Bundle Assessment Process? You have to complete the assignment questions given at the end of the Audiology course and score a minimum of 60% to pass each exam. Our expert trainers will assess your assignment and give you feedback after you submit the assignment. You will be entitled to claim a certificate endorsed by the Quality Licence Scheme after you have completed the Diploma in Audiology at QLS Level 5 exams. CPD 250 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Audiology package training is perfect for highly motivated people who want to improve their technical skills and prepare for the career they want! Requirements The Audiology Bundle has no formal entry criteria, and everyone is welcome to enrol! Career path This Audiology bundle will allow you to kickstart or take your career in the related sector to the next stage. Audiologist Hearing Therapist Assistive Technology Specialist Audiology Researcher Private Practice Owner Public Health Advocate Certificates CPDQS Accredited QLS Certificate Digital certificate - Included Diploma in Audiology at QLS Level 5 Hard copy certificate - Included

24 Hours Left! Don't Let Year-End Deals Slip Away - Enrol Now! Are you interested in a career in the thriving UK real estate industry? Look no further than our Residential Property Sales course bundle! This comprehensive package of 11 courses covers all aspects of real estate sales, letting, property management, and construction, providing you with the skills and knowledge needed to succeed in a variety of roles. The first course is QLS-endorsed and comes with a QLS hardcopy certificate, which is essential for demonstrating your expertise to potential employers. The remaining 10 courses are CPD-QS accredited, ensuring that you receive the most up-to-date and relevant training available. Throughout the courses, you will learn how to identify, evaluate, and market residential properties, negotiate deals, manage contracts, and provide excellent customer service. You'll also gain valuable insights into construction industry schemes, letting and property management, and contracts law in the UK. Investing in this course bundle is a smart choice for anyone looking to break into the real estate industry or advance their existing career. With a wealth of information at your fingertips, you'll be prepared to tackle any challenge that comes your way. Enrol now! This Residential Property Sales Bundle Package includes: Course 01: Diploma in Residential Property Sales at QLS Level 4 10 Premium Additional CPD QS Accredited Courses - Course 01: Diploma in Basic Real Estate Agents Training at QLS Level 5 Course 02: Real Estate Investor Training Course 03: UK Property Development & Law Course Course 04: Contracts Law UK Course 05: Diploma in Construction Industry Scheme (CIS) Course 06: Letting Agent & Property Management Training Course 07: Negotiation Skills Certificate Course 08: Level 3 Diploma in Customer Service Course 09: Developing Interpersonal Skills Course Course 10: Diploma in Business Proposal Writing Why Prefer This Residential Property Sales Bundle? You will receive a completely free certificate from the Quality Licence Scheme Option to purchase 10 additional certificates accredited by CPD Get a free Student ID Card - (£10 postal charges will be applicable for international delivery) Free assessments and immediate success results 24/7 Tutor Support After taking this Residential Property Sales bundle courses, you will be able to learn: Understand the basics of real estate sales, letting, and property management Evaluate the market value of residential properties Use negotiation skills to close deals effectively Manage contracts and understand UK contract law Develop excellent customer service skills Understand construction industry schemes and regulations Write effective business proposals ***Curriculum breakdown of Residential Property Sales*** Module 01: Introduction to Residential Property Sales Module 02: Valuation of Real Estate Module 03: Law Relating to Residential Property Sales Module 04: Residential Agency Module 05: Finances Involved in Buying and Selling Property Module 06: Property Appraisal and Basic Building Construction and Defects Module 07: Records and Systems Module 08: UK Tax on Property How is the Residential Property Sales Bundle Assessment Process? You have to complete the assignment questions given at the end of the course and score a minimum of 60% to pass each exam. Our expert trainers will assess your assignment and give you feedback after you submit the assignment. You will be entitled to claim a certificate endorsed by the Quality Licence Scheme after you successfully pass the exams. CPD 220 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Our Residential Property Sales course bundle is ideal for: Anyone looking to break into the UK real estate industry Existing real estate professionals looking to advance their careers Construction industry professionals looking to broaden their skillset Business owners or entrepreneurs interested in property investment Anyone interested in improving their negotiation, customer service, or proposal writing skills Career path This bundle will give you an edge in various professions, such as: Real Estate Salesperson - Average UK Salary £26k-£60k Property Manager - Average UK Salary £25k-£40k Letting Agent - Average UK Salary £18k-£28k Construction Manager - Average UK Salary £33k-£68k Proposal Writer - Average UK Salary £27k-£41k Customer Service Manager - Average UK Salary £28k-£44k Certificates CPD QS Accredited Certificate Digital certificate - Included Upon successfully completing the Bundle, you will need to place an order to receive a PDF Certificate for each course within the bundle. These certificates serve as proof of your newly acquired skills, accredited by CPD QS. Also, the certificates are recognised throughout the UK and internationally. CPD QS Accredited Certificate Hard copy certificate - Included International students are subject to a £10 delivery fee for their orders, based on their location. Diploma in Residential Property Sales at QLS Level 4 Hard copy certificate - Included

2 QLS Endorsed Courses | CPD Certified | Free PDF & Hard Copy QLS Certificates | 180 CPD Points | Lifetime Access

24-Hour Knowledge Knockdown! Prices Reduced Like Never Before Customers are the true kings of the modern business world. They are the rulers, the controllers of the entire market. That's why a company's progress depends on how it handles its customer service and public relations. An astounding 80% of the total businesses in the UK now see customer service as the main arena where they compete. That's where this bundle comes in, offering top-notch service and helping you exceed customer expectations while making your business stand out from the crowd. From the fundamentals of Customer Relationship Management and Public Relations strategies to the nuances of Phone-based Customer Service and KYC protocols, this bundle offers a deep insight into Customer Service Excellence. It also includes specialised training in Hospitality, Service Helpdesk, and Technical support, along with personal development courses like Assertiveness, Conflict resolution, and Effective Communication Skills. Courses Included In this CRM Training Are: Course 01: Customer Relationship Management Course 02: PR: Public Relation Course 03: Phone-Based Customer Service Course 04: Know Your Customer (KYC) Course 05: Customer Service - Representative Course 06: Customer Service & Environment Course 07: Patient Customer Service Training Course 08: Customer Service Fraud Officer Course 09: Service Helpdesk & Technical Support Course 10: Call Centre Training Course 11: Level 2 Certificate in Understanding Excellence in Customer Service for Hospitality Course 12: Assertiveness and Self Confidence Development Course 13: Win Customers Efficiently: Customer Service Diploma Course 14: Hotel Management with Hotel Receptionist and Hospitality Management Course 15: Professional Waiter Diploma Course 16: Receptionist Skills Course 17: Conflict Resolution Course 18: Decision-Making and Critical Thinking Training Course 19: Developing Interpersonal Skills Course Course 20: Effective Communication Skills Grab this amazing opportunity to gain a competitive edge in the customer service and PR sectors. Whether you're seeking to start a new career or enhance your current position, these skills are indispensable across various industries. Enrol now and take the first step towards building a better relationship with your customers by becoming a customer service and PR expert! Learning Outcomes of the CRM, PR & Phone-Based Customer Service Bundle: Master CRM strategies to enhance customer loyalty and retention. Develop effective PR skills for managing public perception and communication. Deliver exceptional phone-based customer service across industries. Understand and implement KYC procedures for customer verification. Enhance customer service skills specifically tailored for hospitality management. Improve interpersonal, decision-making, and critical thinking skills. Why Choose Our CRM, PR & Phone-Based Customer Service Bundle? Get a Free QLS Endorsed Certificate upon completion of the CRM bundle Get a Free Student ID Card with CRM Training The CRM course is Affordable and Simple to understand Lifetime Access to the CRM course materials The CRM course comes with 24/7 Tutor Support Start your learning journey straight away! Course Curriculum Course 01: Diploma in Customer Relationship Management at QLS Level 4 Module 01: Introduction to Customer Relationship Management (CRM) Module 02: CRM Fundamentals Module 03: CRM Strategies Module 04: Data Analysis in CRM Module 05: CRM Databases Module 06: Deepening Customer Relationship Module 07: Handling Customer Complaints Module 08: Future of CRM Course 02: PR: Public Relation Module 01: Introduction to Public Relations Module 02: Concepts of Public Relations Module 03: Management and Organisation of Public Relations Module 04: Public Relations Tactics and Research Module 05: Major Fields of Public Relations Practice Part I Module 06: Major Fields of Public Relations Practice Part II Module 07: Social Media and PR Module 08: Public Speaking Module 09: Power of Storytelling Module 10: Becoming an Influencer Module 11: Importance of Body Language Module 12: Implementing CSR Module 13: Performance Evaluation and Performance Reporting Module 14: Cross-Cultural Awareness Module 15: Cross-Cultural Communication Module 16: Corporate Cross-Cultural Awareness Module 17: Cultural Values Module 18: Working with and Managing a Culturally Diverse Team Module 19: Defamation Module 20: Crisis management Module 21: Media Regulatory Bodies Module 22: Ethics: Professionalism in Public Relations Module 23: Decision Making with Critical Thinking Course 03: Phone-Based Customer Service Module 01: Introduction to Customer Service Module 02: What's Different about Good Customer Service? Module 03: Customer Relationship Management Module 04: Customer Service Communication Strategies Module 05: Aspects of Phone Etiquette Module 06: Building Rapport Over the Phone Module 07: Inbound and Outbound Calls Module 08: Active Listening and Managing Tough Callers Module 09: Managing Interoffice Calls and Voicemail Module 10: Problem Solving over the Phone Module 11: Intra Organisation Dealings Module 12: Measuring Customer Service =========>>>>> And 17 More Courses <<<<<========= How will I get my Certificate? After successfully completing the course, you will be able to order your Certificates as proof of your achievement. PDF Certificate: Free (Previously it was £12.99*20 = £260) CPD Hard Copy Certificate: Free (For The Title Course: Previously it was £29.99) QLS Endorsed Hard Copy Certificate: Free (For The Title Course: Previously it was £99) CPD 310 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone interested in learning more about the topic is advised to take this bundle. This bundle is ideal for: Customer service reps PR professionals Hospitality staff Call centre agents Anyone in service Requirements You will not need any prior background or expertise to enrol in this CRM bundle. Career path After completing this bundle, you are to start your career or begin the next phase of your career. Customer Relationship Manager - £30,000 to £50,000 Public Relations Officer - £25,000 to £40,000 Call Centre Manager - £28,000 to £45,000 Patient Service Specialist - £20,000 to £35,000 Hotel Receptionist/Manager - £18,000 to £30,000 Customer Service Trainer - £25,000 to £40,000 Certificates CPD Accredited Digital Certificate Digital certificate - Included Upon passing the Course, you need to order a Digital Certificate for each of the courses inside this bundle as proof of your new skills that are accredited by CPD QS for Free. Customer Relationship Management CPD Accredited Certificate Hard copy certificate - Included Please note that International students have to pay an additional £10 as a shipment fee. Diploma in Customer Relationship Management at QLS Level 4 Hard copy certificate - Included Hard copy certificate - Included Please note that International students have to pay an additional £10 as a shipment fee.

Level 5 QLS Endorsed | 150 CPD Points| +Gifts: QLS Certificate + PDF Certificate | Lifetime Access| 24/7 Learner Support