20440 Courses

Overview Competitive pay, job security, flexible work hours and many other facts make medical transcription a great career opportunity. So if you are looking for a job or want to change your current one, you can give medical transcription a shot. Our Medical Transcription Course will help secure the basic skills you need for this career. The course will provide you with a detailed understanding of medical transcription. From the modules, you grasp adequate knowledge to understand medical reports. The course will assist you in building a solid understanding of the words used in the medical setting. You will be able to learn the essentials of protecting the data of the patients. This course will provide you with a CPD-accredited certificate along with valuable skill sets. This certificate will enhance your CV and help you build a career in the medical industry. Course Preview Learning Outcomes Familiarise yourself with the essentials of medical transcription Develop the ability to understand medical reports Enhance your knowledge and understanding of medical language Understand the process of formatting Learn the process of data protection in medical settings Why Take This Course From John Academy? Affordable, well-structured and high-quality e-learning study materials Meticulously crafted engaging and informative tutorial videos and materials Efficient exam systems for the assessment and instant result Earn UK & internationally recognised accredited qualification Easily access the course content on mobile, tablet, or desktop from anywhere, anytime Excellent career advancement opportunities Get 24/7 student support via email What Skills Will You Learn from This Course? Medical Transcription Medical Language Data Protection Who Should Take This Medical Transcription Course? Whether you're an existing practitioner or an aspiring professional, this course is an ideal training opportunity. It will elevate your expertise and boost your CV with key skills and a recognised qualification attesting to your knowledge. Are There Any Entry Requirements? This is available to all learners of all academic backgrounds. But learners should be aged 16 or over to undertake the qualification. And a good understanding of the English language, numeracy, and ICT will be helpful. Medical Transcription Course Certification After completing and passing the Medical Transcription Course successfully, you will be able to obtain a Recognised Certificate of Achievement. Learners can obtain the certificate in hard copy at £14.99 or PDF format at £11.99. Career Path​ This exclusive Medical Transcription Course will equip you with effective skills and abilities and help you explore career paths such as  Medical Transcriptionist Medical Administrator Receptionist Module 01: Introduction To Medical Transcription Introduction to Medical Transcription 00:13:00 Module 02: The What, How, Who And Why Of Medical Transcription The What, How, Who and Why of Medical Transcription 00:18:00 Module 03: Understanding Medical Reports Understanding Medical Reports 00:26:00 Module 04: Medical Language Boot Camp Medical Language Boot Camp 00:13:00 Module 05: Formatting: The Basics Formatting The Basics 00:15:00 Module 06: Data Protection Data Protection 00:18:00 Assignment Assignment - Medical Transcription 00:00:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Overview A phlebotomist has to be well-trained as a small mistake can turn into serious consequences such as infection. Thus, it is crucial that you take the proper training before starting your career in this area. Our exclusive Online Phlebotomist Course is the perfect place to start your training. In this comprehensive course you will learn the essentials of phlebotomy. The modules will educate you on the blood circulation process in the human body. Then you will learn the basic knowledge and skills required for venipuncture and dermal picture. You will also get introduced to the blood collection method and strategies for infection control. After completing the course you will receive a certificate of achievement. This certificate will add significant value to your resume and boost your career. Enrol now! Course Preview Learning Outcomes Learn basic procedures of phlebotomy Enhance your knowledge and understanding of blood circulation Familiarise yourself with the instrument used in this procedure Develop the skills required for venipuncture and dermal puncture Learn special blood collection methods Grasp the skills for infection control and risk management Why Take This Course From John Academy? Affordable, well-structured and high-quality e-learning study materials Meticulously crafted engaging and informative tutorial videos and materials Efficient exam systems for the assessment and instant result Earn UK & internationally recognised accredited qualification Easily access the course content on mobile, tablet, or desktop from anywhere, anytime Excellent career advancement opportunities Get 24/7 student support via email What Skills Will You Learn from This Course? Blood Collection Infection Control Risk Management Who Should Take this Online Phlebotomist Course? Whether you're an existing practitioner or an aspiring professional, this course is an ideal training opportunity. It will elevate your expertise and boost your CV with key skills and a recognised qualification attesting to your knowledge. Are There Any Entry Requirements? This Online Phlebotomist Course is available to all learners of all academic backgrounds. But learners should be aged 16 or over to undertake the qualification. And a good understanding of the English language, numeracy, and ICT will be helpful.   Online Phlebotomist Course Certification After completing and passing the Online Phlebotomist Course successfully, you will be able to obtain a Recognised Certificate of Achievement. Learners can obtain the certificate in hard copy at £14.99 or PDF format at £11.99. Career Path​ This exclusive Online Phlebotomist Course will equip you with effective skills and abilities and help you explore career paths such as  Phlebotomist Phlebotomy Assistant Module 01: Getting to Know Phlebotomy Introduction to Phlebotomy 00:17:00 Module 02: Blood Circulation Blood Circulation, Function, and Composition 00:28:00 Module 03: Phlebotomy Equipment Phlebotomy Equipment 00:16:00 Module 04: Learning Venipuncture Routine Venepuncture 00:24:00 Module 05: Learning Dermal Puncture Dermal Puncture 00:14:00 Module 06: Special Blood Collection Method Special Blood Collection Procedure 00:15:00 Module 07: Infection Control and Risk Management Infection Control and Risk Management 00:19:00 Order Your Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Overview With the advancement of AI technologies NLP or Natural Language Processing has become a highly valuable skill in the IT industry. Learn the fundamentals of NLP and get a step closer to building your dream career in the AI industry with our Online NLP Practitioner Training course. The course will help you develop a solid foundation in NLP. The course will provide you with detailed lessons on the pillars and principles of NLP. You will be able to learn about the communication and coaching models of NLP. In addition, you will get the chance to learn advanced techniques used in the communication and application process. At the end of the course, you will receive a certificate of achievement. This certificate will demonstrate your expertise in this area and increase your career potential. Join now! Course Preview Learning Outcomes Learn about the key principles of NLP Familairse yourself with NLP communication model Understand the different stages of NLP coaching model Grasp effective strategies for NLP communication Build your expertise in NLP application Why Take This Course From John Academy? Affordable, well-structured and high-quality e-learning study materials Meticulously crafted engaging and informative tutorial videos and materials Efficient exam systems for the assessment and instant result Earn UK & internationally recognised accredited qualification Easily access the course content on mobile, tablet, or desktop from anywhere, anytime Excellent career advancement opportunities Get 24/7 student support via email What Skills Will You Learn from This Course? NLP communication NLP application Who Should Take This Online NLP Practitioner Training? Whether you're an existing practitioner or an aspiring professional, this course is an ideal training opportunity. It will elevate your expertise and boost your CV with key skills and a recognised qualification attesting to your knowledge. Are There Any Entry Requirements? This Online NLP Practitioner Training is available to all learners of all academic backgrounds. But learners should be aged 16 or over to undertake the qualification. And a good understanding of the English language, numeracy, and ICT will be helpful. Certificate of Achievement After completing this course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates & Transcripts can be obtained either in Hardcopy at £14.99 or in PDF format at £11.99. Career Path​ This exclusive Online NLP Practitioner Training will equip you with effective skills and abilities and help you explore career paths such as  NLP Engineer Data Scientist NLP Product Manager Consultant Module 1: Introduction to NLP Introduction to NLP 00:17:00 Module 2: NLP Communication Model NLP Communication Model 00:20:00 Module 3: NLP Coaching Model NLP Coaching Model 00:26:00 Module 4: NLP Presuppositions and Beliefs NLP Presuppositions and Beliefs 00:21:00 Module 5: NLP Techniques for Personal Change NLP Techniques for Personal Change 00:26:00 Module 6: NLP Strategies for Effective Communication NLP Strategies for Effective Communication 00:28:00 Module 7: Advanced NLP Techniques Advanced NLP Techniques 00:21:00 Module 8: NLP Applications NLP Applications 00:17:00 Module 9: NLP Practitioner Certification NLP Practitioner Certification 00:15:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Course Overview Fire wipes out everything on its way. It is the most dangerous hazard that requires proper protective measures. Don't know how to take adequate fire safety measures? Our Online Fire Safety Training course is the right solution for you. Within a few steps, it will show you the essentials of fire safety. This course is designed to educate you on the basics of fire safety. The video lessons will show you how to identify fire risks and what steps you must take to mitigate them. Here, you will also learn about the legislation regarding fire safety. In addition, you will get introduced to the strategies used for fire evacuation procedures.  By the end of the course, you will develop the competence and confidence to take proper fire safety measures and protect your life and others.  Join today and start learning! Course Sneak Peek Learning Outcomes Understand the fundamentals of fire safety and its importance Familiarise yourself with the legislation regarding fire safety Develop the skills and abilities to identify fire safety risks Understand how to take fire safety measures Get introduced to the strategies required for fire evacuation Course Promo Why Should Take This Course From John Academy? Affordable, well-structured and high-quality e-learning study materials Engaging tutorial videos, materials from the industry-leading experts Opportunity to study in a user-friendly, advanced online learning platform Efficient exam systems for the assessment and instant result Earn UK & internationally recognised accredited qualification Easily access the course content on mobile, tablet, or desktop from anywhere, anytime Excellent career advancement opportunities Get 24/7 student support via email. What Skills Will You Learn from This Course? Fire Risk Assessment Fire Safety Management Who Should Take this Online Fire Safety Training? Whether you're an existing practitioner or an aspiring professional, this Online Fire Safety Training course will enhance your expertise and boost your CV with key skills and a recognised qualification attesting to your knowledge. Are There Any Entry Requirements? This Online Fire Safety Training is available to all learners of all academic backgrounds.  But learners should be aged 16 or over to undertake the qualification. And a good understanding of the English language, numeracy, and ICT will be helpful. Certificate of Achievement After completing this course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates & Transcripts can be obtained either in Hardcopy at £14.99 or in PDF format at £11.99. Career Path This exclusive Online Fire Safety Training course will equip you with effective skills and abilities and help you explore career paths such as - Fire MarshalFire Safety Specialist Risk Assessor Course Curriculum Module 01: Fire Safety Basics Fire Safety Basics 00:11:00 Assessment Module 01 Module 01 Assessment: Fire Safety Basics 00:05:00 Module 02: Fire Safety Legislation and Risk Assessments Fire Safety Legislation and Risk Assessments 00:10:00 Module 03: Fire Safety Measures Fire Safety Measures 00:13:00 Module 04: Evacuation Strategies and PEEPs Evacuation Strategies and PEEPs 00:07:00 Order Your Certificates and Transcripts Order Your Certificates and Transcripts 00:00:00

Overview Promoting diversity in the workplace creates a dynamic and productive workforce. Learn how you can support and promote diversity in your workplace and develop a coherent workforce with our premium Online Diversity Training. This course aims to help the learners understand the significance of promoting diversity in a work environment. Through the course you will get an overview of the factors that create diversity, and then the course will educate you on the concepts of prejudice, stereotyping and discrimination. Here, you will also learn about unconscious biases and how to avoid them. Along with that you will acquire the competence and confidence to deal with a diverse workforce effectively. So, if you want to create a healthy work environment, join the course and expand your skills and knowledge. Course Preview Learning Outcomes Get familiar with the factors that create diversity Understand what is prejudice, stereotyping & discrimination Great techniques to avoid unconscious biases Get introduced to the new diversity paradigm Develop the ability to deal with diversity Why Take This Course From John Academy? Affordable, well-structured and high-quality e-learning study materials Meticulously crafted engaging and informative tutorial videos and materials Efficient exam systems for the assessment and instant result Earn UK & internationally recognised accredited qualification Easily access the course content on mobile, tablet, or desktop from anywhere, anytime Excellent career advancement opportunities Get 24/7 student support via email What Skills Will You Learn from This Course? Promoting and supporting diversity Who Should Take This Online Diversity Training? Whether you're an existing practitioner or an aspiring professional, this course is an ideal training opportunity. It will elevate your expertise and boost your CV with key skills and a recognised qualification attesting to your knowledge. Are There Any Entry Requirements? This Online Diversity Training is available to all learners of all academic backgrounds. But learners should be aged 16 or over to undertake the qualification. And a good understanding of the English language, numeracy, and ICT will be helpful. Online Diversity Training Certification After completing and passing the Online Diversity Training successfully, you will be able to obtain a Recognised Certificate of Achievement. Learners can obtain the certificate in hard copy at £14.99 or PDF format at £11.99. Career Path​ This exclusive Online Diversity Training will equip you with effective skills and abilities and help you explore career paths such as  Equality, Diversity and Inclusion Advisor Diversity & Inclusion Manager HR & EDI Manager Team Leader Facilities Module 01: Introduction To Diversity Introduction to Diversity 00:34:00 Module 02: Factors That Create Diversity Factors that Create Diversity 00:31:00 Module 03: Prejudice, Stereotyping & Discrimination Prejudice, Stereotyping _ Discrimination 00:30:00 Module 04: Unconscious Biases Unconscious Biases 00:41:00 Module 05: Avoiding Unconscious Biases At The Workplace Avoiding Unconscious Biases at the Workplace 00:33:00 Module 06: New Paradigms In Workplace Diversity New Paradigms in Workplace Diversity 00:32:00 Module 07: Diversity Training & Its Limitations Diversity Training _ Its Limitations 00:20:00 Module 08: Dealing With Diversity Dealing with Diversity 00:29:00 Assignment Assignment - Diversity Training - Online Course 00:00:00 Order Your Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Overview Understand the intricacies of different species and the formulation of ecosystems on planet Earth with our Online Biogeography Course. This course will help you get a deeper look inside biogeography and enrich your knowledge and understanding.  The course will provide you with an in-depth understanding of the core concepts of biogeography. From the informative modules, you will learn about the Earth's climate and biomass. The course will educate you on biodiversity, evolution and geographical distribution of organisms. You will also receive detailed lessons on the connection between humans and the environment and how our actions can affect the ecosystem. So, if you wish to expand your horizons and boost your career prospects, enrol now! Course Preview Learning Outcomes Familiarise yourself with the definition and significance of biogeography Enhance your knowledge of earth's climate and biomass Get a clear understanding of biodiversity and evolution principles Understand the geographical distribution of organisms Learn about the connection between humans and the environment Know how human actions can impact the ecosystem Why Take This Course From John Academy? Affordable, well-structured and high-quality e-learning study materials Engaging tutorial videos, materials from the industry-leading experts Opportunity to study in a user-friendly, advanced online learning platform Efficient exam systems for the assessment and instant result Earn UK & internationally recognised accredited qualification Easily access the course content on mobile, tablet, or desktop from anywhere, anytime Excellent career advancement opportunities Get 24/7 student support via email. What Skills Will You Learn from This Course? Biogeography Who Should Take This Online Biogeography Course? Whether you're an existing practitioner or an aspiring professional, this course is an ideal training opportunity. It will elevate your expertise and boost your CV with key skills and a recognised qualification attesting to your knowledge. Are There Any Entry Requirements? This Online Biogeography Course is available to all learners of all academic backgrounds. But learners should be aged 16 or over to undertake the qualification. And a good understanding of the English language, numeracy, and ICT will be helpful. Certificate of Achievement After completing this course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates & Transcripts can be obtained either in Hardcopy at £14.99 or in PDF format at £11.99. Career Path​ This exclusive Online Biogeography Course will equip you with effective skills and abilities and help you explore career paths such as  Biogeographer Conservation Biologist Biological Data Analyst Environmental Consultant Module 01: Introduction to Biogeography Introduction to Biogeography 00:19:00 Module 02: Earth's Climate and Biomes Earth's Climate and Biomes 00:19:00 Module 03: Biodiversity and Evolution Biodiversity and Evolution 00:20:00 Module 04: Geographical Distribution of Organisms Geographical Distribution of Organisms 00:20:00 Module 05: Soil and Ecosystems Soil and Ecosystems 00:23:00 Module 06: Human Impact on Ecosystems Human Impact on Ecosystems 00:19:00 Module 07: Human-Environment Interactions Human-Environment Interactions 00:19:00 Module 08: Future Directions in Biogeography Future Directions in Biogeography 00:18:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Overview From blog writing to technical writing, good non-fiction writing skills can open new doors of possibilities for your career. Master the art of non-fictional writing with our Non-Fiction Writing Essentials course. This course will allow you to acquire the skills you need to start non-fiction writing.  Through the course, you will get an overall understanding of non-fiction writing. The informative course will show you how to conduct research on non-fiction writing. You will also be able to grasp valuable writing techniques and craft complaining pieces. In addition, you will also acquire the skills for proofreading and editing. Finally, the course will help you understand the essentials of publishing and marketing non-fiction writing.  This course is the perfect training ground for aspiring professionals in this area. So, if you are ready to embark on the journey of non-fictional writing, enrol now! Course Preview Learning Outcomes Learn about different types of non-fiction writing Understand how to conduct research for non-fictional writing Grasp effective non-fictional writing techniques Develop the skills to proofread and edit your copies Understand the essentials of publishing and marketing non-fictional writings Why Take This Course From John Academy? Affordable, well-structured and high-quality e-learning study materials Meticulously crafted engaging and informative tutorial videos and materials Efficient exam systems for the assessment and instant result Earn UK & internationally recognised accredited qualification Easily access the course content on mobile, tablet, or desktop from anywhere, anytime Excellent career advancement opportunities Get 24/7 student support via email What Skills Will You Learn from This Course? Non-fictional writing Editing Publishing Marketing Who Should Take this Non-Fiction Writing Essentials? Whether you're an existing practitioner or an aspiring professional, this course is an ideal training opportunity. It will elevate your expertise and boost your CV with key skills and a recognised qualification attesting to your knowledge. Are There Any Entry Requirements? This Non-Fiction Writing Essentials course is available to all learners of all academic backgrounds. But learners should be aged 16 or over to undertake the qualification. And a good understanding of the English language, numeracy, and ICT will be helpful. Non-Fiction Writing Essentials Certification After completing and passing the Non-Fiction Writing Essentials course successfully, you will be able to obtain a Recognised Certificate of Achievement. Learners can obtain the certificate in hard copy at £14.99 or PDF format at £11.99. Career Path​ This exclusive Non-Fiction Writing Essentials course will equip you with effective skills and abilities and help you explore career paths such as  Copy-writer Content writer Technical writer Journalist Editor Module 01: Introduction to Non-Fiction Writing Introduction to Non-Fiction Writing 00:16:00 Module 02: Crafting Compelling Non-Fiction Narratives Crafting Compelling Non-Fiction Narratives 00:14:00 Module 03: Researching Creative Non-Fiction Researching Creative Non-Fiction 00:22:00 Module 04: Writing Techniques for Non-Fiction Genres Writing Techniques for Non-Fiction Genres 00:20:00 Module 05: Editing and Revising Editing and Revising 00:19:00 Module 06: Publishing and Marketing Publishing and Marketing 00:18:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Overview A bad debt can lead to poverty. Often, mortgages can get people into debt instead of getting into property. Here comes the need for mortgage advisors. They are dedicated to helping people protect their homes and families, stay prepared for the worst, and save money.  This Mortgage Advice Course will teach you how to advise your clients on different mortgage products. Here, you'll get a comprehensive overview of the mortgage market to help your clients purchase properties. Again, the course will introduce you to different mortgage types, structures, policies, and regulations. You'll also learn about mortgage documentation and processes, mortgage protection options, mortgage advertising, and promotion. Finally, you'll learn the skills to build strong client relationships and succeed as a mortgage advisor. Course Preview Learning Outcomes Explore the fundamentals of mortgages Identify the steps of the mortgage process Explore the various laws and policies for mortgages Learn about mortgage life insurance and its advantages Understand the process of mortgage insurance application Improve your understanding of mortgage market analysis Why Take This Course From John Academy? Affordable, well-structured and high-quality e-learning study materials Meticulously crafted engaging and informative tutorial videos and materials Efficient exam systems for the assessment and instant result Earn UK & internationally recognised accredited qualification Easily access the course content on mobile, tablet, or desktop from anywhere, anytime Excellent career advancement opportunities Get 24/7 student support via email What Skills Will You Learn From This Course? Mortgage Management Mortgage Insurance Application Mortgage Market Analysis Who Should Take This Mortgage Advice Course? Whether you're an existing practitioner or an aspiring professional, this course is an ideal training opportunity. It will elevate your expertise and boost your CV with key skills and a recognised qualification attesting to your knowledge. Are There Any Entry Requirements? This Mortgage Advice Course is available to all learners of all academic backgrounds. But learners should be aged 16 or over to undertake the qualification. And a good understanding of the English language, numeracy, and ICT will be helpful. Certificate of Achievement After completing this course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates & Transcripts can be obtained either in Hardcopy at £14.99 or in PDF format at £11.99. Career Path​ Mortgage Advice Course provides essential skills that will make you more effective in your role. It would be beneficial for any related profession in the industry, such as: Mortgage Advisor Broker Financial Advisor Banking Advisor Underwriter Processor Module 1: Introduction to Mortgage Advice Introduction to Mortgage Advice 00:17:00 Module 2: Mortgage Types and Structures Mortgage Types and Structures 00:17:00 Module 3: Mortgage Market Analysis Mortgage Market Analysis 00:19:00 Module 4: Mortgage Advice and Recommendations Mortgage Advice and Recommendations 00:16:00 Module 5: Mortgage Documentation and Processes Mortgage Documentation and Processes 00:14:00 Module 6: Mortgage Protection and Insurance Mortgage Protection and Insurance 00:18:00 Module 7: Mortgage Regulations and Compliance Mortgage Regulations and Compliance 00:18:00 Module 8: Professional Skills and Client Management Professional Skills and Client Management 00:16:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Overview Explore the exciting world of children's literature with our premium Children's Literature Masterclass. Whether you are a parent or a professional in the relevant industry, this course is the perfect place to level up your knowledge in this area. In this course, you will learn about the theories of child development and literature. The course will enhance your understanding of different genres in child literature. In addition, you will learn about the major authors and their famous works. The course will also discuss diversity and representation portrayed in children's books. Here, you will also be able to view the literature through a critical approach. After completing the course, you will receive a recognised certificate of achievement. This certificate will help you add extra value to your resume and help you explore career options in the relevant fields. Enrol now! Course Preview Learning Outcomes Familiarise yourself with theories of child development and literature Learn about different genres in child literature Gain deep knowledge about the most famous authors in children's literature Understand the diversity and representation in children's books Deepen your knowledge of the critical approaches to children's literature Why Take This Course From John Academy? Affordable, well-structured and high-quality e-learning study materials Engaging tutorial videos, materials from the industry-leading experts Opportunity to study in a user-friendly, advanced online learning platform Efficient exam systems for the assessment and instant result Earn UK & internationally recognised accredited qualification Easily access the course content on mobile, tablet, or desktop from anywhere, anytime Excellent career advancement opportunities Get 24/7 student support via email. What Skills Will You Learn from This Course? Explore Children Literature Who Should Take this Children's Literature Masterclass? Whether you're an existing practitioner or an aspiring professional, this course is an ideal training opportunity. It will elevate your expertise and boost your CV with key skills and a recognised qualification attesting to your knowledge. Are There Any Entry Requirements? This Children's Literature Masterclass course is available to all learners of all academic backgrounds. But learners should be aged 16 or over to undertake the qualification. And a good understanding of the English language, numeracy, and ICT will be helpful. Certificate of Achievement After completing this course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates & Transcripts can be obtained either in Hardcopy at £14.99 or in PDF format at £11.99. Career Path​ This exclusive Children's Literature Masterclass course will equip you with effective skills and abilities and help you explore career paths such as  Author Publisher Content Writer Editor Module 01: Introduction to Children's Literature Introduction to Children's Literature 00:20:00 Module 02: Classic Children's Literature Classic Children's Literature 00:19:00 Module 03: Children's Literature Genres Children's Literature Genres 00:18:00 Module 04: Major Authors in Children's Literature Major Authors in Children's Literature 00:14:00 Module 05: Diversity and Representation in Children's Books Diversity and Representation in Children's Books 00:14:00 Module 06: Critical Approaches to Children's Literature Critical Approaches to Children's Literature 00:18:00 Module 07: Contemporary Trends and Challenges Contemporary Trends and Challenges 00:18:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Overview Successful complaint management means satisfied customers, which results in increased sales. Thus, proper complaint management can turn the situation in favour of the business. Master the strategies of complaints management with our exclusive Customer Care Complaints Management course. In this course you will understand the process of building rapport and trust with the customers. The modules will show you how you can establish effective communication with the customers. In addition, you will learn about different types of customers and be able to handle their complaints with expertise. The course will also focus on compliant prevention and service recovery. So, if you desire to take your customer service skills to the next level and increase your employability, join today! Course Preview Learning Outcomes Understand how to build trust with your customer Develop the skills required for effective communication Learn how to deal with different types of customers Know the strategies to resolve customer-centric complaints Grasp the techniques of customer-compliant prevention and service recovery Why Take This Course From John Academy? Affordable, well-structured and high-quality e-learning study materials Engaging tutorial videos, materials from the industry-leading experts Opportunity to study in a user-friendly, advanced online learning platform Efficient exam systems for the assessment and instant result Earn UK & internationally recognised accredited qualification Easily access the course content on mobile, tablet, or desktop from anywhere, anytime Excellent career advancement opportunities Get 24/7 student support via email. What Skills Will You Learn from This Course? Communication Complaint Management Complaint Prevention Who Should Take This Customer Care Complaints Management Course? Whether you're an existing practitioner or an aspiring professional, this course is an ideal training opportunity. It will elevate your expertise and boost your CV with key skills and a recognised qualification attesting to your knowledge. Are There Any Entry Requirements? This Customer Care Complaints Management course is available to all learners of all academic backgrounds. But learners should be aged 16 or over to undertake the qualification. And a good understanding of the English language, numeracy, and ICT will be helpful. Certificate of Achievement After completing this course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates & Transcripts can be obtained either in Hardcopy at £14.99 or in PDF format at £11.99. Career Path​ This exclusive Customer Care Complaints Management course will equip you with effective skills and abilities and help you explore career paths such as  Customer Care Executive Customer Service Manager Call Center Executive Module 01: Complaints & Customer Value Complaints & Customer Value 00:14:00 Module 02: Building Rapport & Trust Building Rapport & Trust 00:11:00 Module 03: Effective Communication Effective Communication 00:13:00 Module 04: Handling Various Customer Types Handling Various Customer Types 00:13:00 Module 05: Customer-Centric Complaint Resolution Customer-Centric Complaint Resolution 00:14:00 Module 06: Proactive Complaint Prevention and Service Recovery Proactive Complaint Prevention and Service Recovery 00:14:00 Module 07: Advanced Technology and Tools in Customer Care Advanced Technology and Tools in Customer Care 00:22:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00