11704 Courses

Course Description Get instant knowledge from this bite-sized Phone-Based Customer Service Part - 2 course. This course is very short and you can complete it within a very short time. In this Phone-Based Customer Service Part - 2 course you will get fundamental ideas of phone-based customer service, the key understanding of building rapport over the phone and so on. Enrol in this course today and start your instant first step towards learning about phone etiquette. Learn faster for instant implementation. Learning Outcome Familiarise with building rapport over the phone Understand aspects of phone etiquette Gain in-depth knowledge of the inbound and outbound calls Deepen your understanding of active listening and managing tough callers How Much Do Customer Service Executives Earn?  Senior - £38,000 (Apprx.) Average - £223,000 (Apprx.) Starting - £14,000 (Apprx.) Requirement Our Phone-Based Customer Service Part - 2 is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Phone-Based Customer Service Part - 2 Module 01: Aspects of Phone Etiquette 00:31:00 Module 02: Building Rapport Over the Phone 00:24:00 Module 03: Inbound and Outbound Calls 00:16:00 Module 04: Active Listening and Managing Tough Callers 00:28:00 Assignment Assignment - Phone-Based Customer Service Part - 2 00:00:00

2 Day Supervising First Aid for Mental Health course is a specialized program catering to leaders and supervisors, equipping them with essential skills to foster a mentally healthy work environment.

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Overview We all know the rule of 'The Customer Comes First', but when do they stay with you? When can a business ensure its customer base to be loyal and retainable? While there are multiple factors at play here, but one of the keys to customer retention is quality customer service.   Businesses nowadays rely heavily on people skilled in customer service and customer satisfaction - which is often hard to come by. To bridge that skill gap, empower human resources with outstanding customer support & service capabilities, and help business owners/managers gather essential knowledge to run & manage the relevant operations smoothly, we have put together this carefully-crafted course with the help of our learning resource development team. If you are someone who wants to build a career in this promising field, our course will be your perfect guide along the road. This course focuses on providing beginners' with the base, helping moderately-skilled learners to level up their understandings, and enabling professionals to fill in the blanks of the updates within the fields of customer experience enhancement.    Reflecting the above-mentioned promises, this Customer Service course focuses on helping the learners develop the following skills: Effective communication & active listening Problem solving Attentiveness Anger Management Time Management Stress Management Conflict resolution Customer relationship management Customer experience enhancement Customer service evaluation Email writing & etiquettes Positive attitude & body language   So, enrol now, develop these in-demand skills of the 21st century and make meaningful connections with your customers around the globe.   Who is this course for? If you run a business or work for one, you have to understand what your customers want, how to serve them properly, and repeat this process - no matter what your job description says or whichever department you work in. Having said that, people falling into either one of the below groups will benefit the most from this course: Jobseekers in fields related to customer service/customer support/customer experience Amateurs or professionals with intermediate skills in the above-mentioned fields Business-owners/managers/team leaders Business students People looking to get certified in customer service   Career Path This Customer Service course paves the way for a handful of career opportunities, with roles such as: Customer Service Representative/Executive/Officer Customer Service Advisor/Specialist Customer Service Manager Also, the job roles related to customer support/customer experience will also be available to you. While the salaries for the above-mentioned jobs vary based on responsibilities, the levelwise breakdown of expected salaries are - Entry level: £16,750 - £20,750 Mid-level: £26,400 - £36,800 Senior level: £35,00 - £50,500 Course Curriculum Module 1 - Basics of Customer Service Basics of Customer Service 00:00 Module 2 - Why Customer Service Matters Why Customer Service Matters 00:00 Module 3 - What's Different about Good Service What's Different about Good Service 00:00 Module 4 - First Steps and Body Language First Steps and Body Language 00:00 Module 5 - Effective Communication Strategies Effective Communication Strategies 00:00 Module 6 - Phone Tone and Etiquette Phone Tone and Etiquette 00:00 Module 7 - Relationship Building Relationship Building 00:00 Module 8 - Turning Complaints into Opportunities Turning Complaints into Opportunities 00:00 Module 9 - E-Mail Etiquette E-Mail Etiquette 00:00 Module 10 - Customer Relationship Management (CRM) Customer Relationship Management (CRM) 00:00 Module 11 - Empowering Great Customer Service Empowering Great Customer Service 00:00 Module 12 - Evaluating and Measuring Customer Service Evaluating and Measuring Customer Service 00:00

Health and Safety Management for Construction (UK) Level 1: Abrasive Wheel Safety In "Health and Safety Management for Construction (UK) Level 1: Abrasive Wheel Safety," acquire key insights into abrasive wheels within the scope of Health and Safety Management for Construction. Grasp mounting techniques, handling protocols, and inspection procedures that align with Health and Safety standards in the construction industry. Learning Outcomes: Comprehend abrasive wheels in Health and Safety. Analyze Health and Safety in abrasive wheel safety. Mount abrasive wheels per Health and Safety. Execute Health and Safety-compliant handling. Test and inspect wheels for Health and Safety. More Benefits: LIFETIME access Device Compatibility Free Workplace Management Toolkit Health and Safety Management for Construction (UK) Level 1: Abrasive Wheel Safety Course Syllabus Abrasive Wheels Fundamentals: Delve into the basics of abrasive wheels, integrating them into the broader framework of Health and Safety Management for Construction. Abrasive Wheel Safety: Familiarize yourself with Health and Safety guidelines tailored for abrasive wheels within the construction sector. Mounting of Abrasive Wheels: Master Health and Safety-compliant procedures for the effective mounting of abrasive wheels in construction. Handling of Abrasive Wheels: Acquire Health and Safety techniques for the safe handling of abrasive wheels, mitigating risk in construction environments. Testing of Abrasive Wheels: Learn to conduct rigorous tests on abrasive wheels as part of your Health and Safety Management for Construction responsibilities. Inspections of Abrasive Wheels: Understand Health and Safety protocols for inspecting abrasive wheels, ensuring they meet construction industry safety standards.

Overview By enroling in Foot Health Practitioner, you can kickstart your vibrant career and strengthen your profound knowledge. You can learn everything you need to know about the topic. The Foot Health Practitioner course includes all of the most recent information to keep you abreast of the employment market and prepare you for your future. The curriculum for this excellent Foot Health Practitioner course includes modules at all skill levels, from beginner to expert. You will have the productivity necessary to succeed in your organisation once you have completed our Foot Health Practitioner Program. So enrol in our Foot Health Practitioner course right away if you're keen to envision yourself in a rewarding career. Description Enroling in this Foot Health Practitioner course can improve your Foot Health Practitioner perspective, regardless of your skill levels in the Foot Health Practitioner topics you want to master. If you're already a Foot Health Practitioner expert, this peek under the hood will provide you with suggestions for accelerating your learning, including advanced Foot Health Practitioner insights that will help you make the most of your time. This Foot Health Practitioner course will act as a guide for you if you've ever wished to excel at Foot Health Practitioner. Why Choose Us? After successfully completing the Foot Health Practitioner Course, you will receive a FREE PDF Certificate as evidence of your newly acquired abilities. Lifetime access to the whole collection of Foot Health Practitioner learning materials. Online test with immediate results Enroling in the course has no additional cost. You can study and complete the Foot Health Practitioner course at your own pace. Study for the Foot Health Practitioner course using any internet-connected device, such as a computer, tablet, or mobile device. Who Is This Course For? This Foot Health Practitioner course is a great place to start if you're looking to start a new career in Foot Health Practitioner field. This training is for anyone interested in gaining in-demand Foot Health Practitioner proficiency to help launch a career or their business aptitude.  Requirements The Foot Health Practitioner course requires no prior degree or experience. All you require is English proficiency, numeracy literacy and a gadget with stable internet connection. Learn and train for a prosperous career in the thriving and fast-growing industry of Foot Health Practitioner, without any fuss. Career Path This Foot Health Practitioner training will assist you develop your Foot Health Practitioner ability, establish a personal brand, and present a portfolio of relevant talents. It will help you articulate a Foot Health Practitioner professional story and personalise your path to a new career. Furthermore, developing this Foot Health Practitioner skillset can lead to numerous opportunities for high-paying jobs in a variety of fields. Course Curriculum Foot Health Practitioner Module 01: A Comprehensive Introduction to FHP 00:18:00 Module 02: Anatomy and Physiology of Foot 00:35:00 Module 03: Systems in the Foot 00:35:00 Module 04: Foot Dermatology 00:29:00 Module 05: Examination and Diagnosis in Clinical Management 00:33:00 Module 06: Podiatry Equipment and Instrument 00:59:00 Module 07: Foot Disorders 00:36:00 Module 08: Treating Foot Disorders 00:40:00 Module 09: Diseases of the Nail and Their Treatment 00:44:00 Module 10: Management of High-Risk Patients 00:25:00 Module 11: Diabetic Foot 00:40:00 Module 12: Pedicure 00:29:00 Module 13: Reflexology 00:35:00 Mock Exam Mock Exam - Foot Health Practitioner 00:20:00 Final Exam Final Exam - Foot Health Practitioner 00:20:00

🌟 Elevate Your Customer Service to Extraordinary Heights! 🌟   Are you ready to revolutionize the way you interact with your customers? Welcome to the 'Customer Service Masterclass - An Unforgettable Support Experience' - the ultimate online course designed to transform your customer service from ordinary to extraordinary!   🚀 Why Choose Our Masterclass?   ✨ Create Unforgettable Experiences: Learn the art of crafting memorable interactions that leave a lasting impression on your customers. From first contact to issue resolution, discover the secrets to building meaningful connections.   ✅ Master Proactive Problem-Solving: Anticipate your customers' needs before they even realize it! Uncover proven strategies to address concerns efficiently and effectively, turning potential problems into opportunities to showcase your stellar service.   🌐 Navigate the Digital Landscape with Ease: In today's digital age, customer service goes beyond face-to-face interactions. Gain insights into managing online inquiries, social media interactions, and virtual support channels with finesse.   🔥 Boost Customer Satisfaction and Loyalty: Happy customers are loyal customers. Uncover the techniques that will not only meet but exceed customer expectations, fostering loyalty that lasts a lifetime.   📈 Measure and Improve: Dive into the world of analytics and feedback to continuously enhance your service. Discover how to turn data into actionable insights, driving ongoing improvements for an ever-evolving customer experience.   🎓 What You'll Learn: The Psychology of Customer Satisfaction Effective Communication Strategies Handling Challenging Situations with Grace Implementing Proactive Customer Service Harnessing Technology for Seamless Support Building a Customer-Centric Culture within Your Team   🎁 Exclusive Bonuses: Enroll now and receive: 📚 Comprehensive Course Materials 🗣️ Access to a Thriving Community of Like-Minded Professionals 📈 Practical Tools and Templates for Immediate Implementation   👩‍💻 Who Should Enroll: Customer Service Representatives Support Team Leaders Entrepreneurs and Small Business Owners Anyone Passionate about Delivering Exceptional Service   💡 Ready to Stand Out in a Crowded Marketplace? Don't miss out on the chance to take your customer service to new heights. Join the 'Customer Service Masterclass' and unlock the key to creating an unforgettable support experience for your customers. Enroll now and let excellence become your standard!   🚀 Transform today, thrive tomorrow! 🚀   Course Curriculum

Customer Service Level 2: In today's competitive landscape, customer service isn't just a nice-to-have; it's a critical component of business success. The ability to provide exceptional customer service can be the difference between thriving and merely surviving in the market. Building upon the foundational principles covered in Customer Service Level 1, our comprehensive Customer Service Level 2 course delves deeper into advanced strategies and techniques to elevate your customer experience to new heights.   Module 1: Introduction to Customer Service The foundation of exceptional customer service begins with a thorough understanding of its principles and importance. In this module, participants will gain insights into the fundamental concepts of customer service, including its role in business success, the impact of positive customer experiences, and the psychology of customer satisfaction. Through interactive lessons and case studies, learners will develop a solid understanding of why customer service excellence is crucial for organizations across industries. Module 2: Customer Needs Assessment and Problem Solving Anticipating and addressing customer needs effectively is a cornerstone of outstanding customer service. This module equips participants with the skills to assess customer requirements accurately and proactively identify potential issues before they escalate. Through role-playing exercises and real-world scenarios, learners will hone their problem-solving abilities and learn how to tailor solutions to meet the unique needs of each customer. Module 3: Effective Customer Engagement and Relationship Management Building strong and lasting relationships with customers is essential for fostering loyalty and driving repeat business. In this module, participants will discover strategies for engaging customers effectively across various touchpoints, including in-person interactions, phone calls, emails, and social media platforms. Through practical tips and best practices, learners will learn how to cultivate trust, empathy, and rapport with customers, leading to enhanced satisfaction and loyalty. Module 4: Handling Complaints and Service Recovery Even the best organizations encounter challenges and complaints from customers. However, it's how these issues are addressed and resolved that truly sets companies apart. In this module, participants will learn proven techniques for managing customer complaints with professionalism and empathy. From active listening and de-escalation strategies to offering appropriate solutions and service recovery, learners will gain the confidence and skills needed to turn negative experiences into opportunities for customer delight. Module 5: Multi-Channel and Global Customer Service In today's interconnected world, customers expect seamless service experiences across multiple channels and geographic locations. This module explores the complexities of providing customer service in a global, multi-channel environment. Participants will learn how to leverage technology effectively to streamline communication and support processes, while also respecting cultural nuances and preferences. Through case studies and practical exercises, learners will gain insights into best practices for delivering exceptional customer service in diverse settings.   Course Features: Interactive Learning: Engaging multimedia content, including videos, quizzes, and simulations, keeps participants actively involved throughout the course. Expert Instruction: Our experienced instructors bring a wealth of knowledge and real-world experience to guide learners through each module. Practical Applications: From role-playing exercises to case studies, participants will have ample opportunities to apply their newfound knowledge in realistic scenarios. Flexible Learning: Access the course anytime, anywhere, via our user-friendly online platform, allowing participants to learn at their own pace and convenience. Certification: Upon successful completion of the course, participants will receive a certificate, recognizing their commitment to excellence in customer service.   Conclusion: Customer Service Level 2 is designed for professionals who are committed to delivering exceptional customer experiences and driving business success. Through a comprehensive curriculum covering advanced topics such as needs assessment, problem-solving, relationship management, complaint handling, and global service delivery, participants will emerge with the skills and confidence needed to excel in today's competitive marketplace. Join us on this transformative journey and elevate your customer service to the next level. Course Curriculum Module 1 Introduction to Customer Service Introduction to Customer Service 00:00 Module 2 Customer Needs Assessment and Problem Solving Customer Needs Assessment and Problem Solving 00:00 Module 3 Effective Customer Engagement and Relationship Management Effective Customer Engagement and Relationship Management 00:00 Module 4 Handling Complaints and Service Recovery Handling Complaints and Service Recovery 00:00 Module 5 Multi-Channel and Global Customer Service Multi-Channel and Global Customer Service 00:00

Description: Customer Service is an essential issue for the organization which works or deals with the customers. The efficient customer service can increase the number of customers. On the other hand, poor manner can decrease the number of customers. Efficient customer service not only increases the total number of customers but also affects positivity to the career that has such skill. The Customer Service Skills - Video Training Course deals with the basic concepts of Customer Servicing. The course starts with defining the customer service and the procedures for identifying customers' expectation. The course also teaches the basic telephone etiquette so that you can able to handle the telephone calls and can able to give customer service through the telephone. Finally, the course will guide you how to handle the customer clients and how to answer them politely. The course will help you to know the ways of enduring stress. Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Customer Service Skills - Video Training Course is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Customer Service Skills - Video Training Course is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Understanding Customer Service Understanding Customer Service FREE 00:17:00 Identifying Customer Expectations 00:06:00 Providing Excellent Customer Service 00:07:00 Focusing on the Customer Focusing on the Customer 00:08:00 Customer Service and the Telephone Customer Service and the Telephone 00:08:00 Handling Complaints Handling Complaints 00:12:00 Enduring Stress Enduring Stress 00:13:00 Mock Exam Mock Exam- Customer Service Skills - Video Training Course 00:20:00 Final Exam Final Exam- Customer Service Skills - Video Training Course 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Overview By enroling in Residential Lettings Course, you can kickstart your vibrant career and strengthen your profound knowledge. You can learn everything you need to know about the topic. The Residential Lettings Course course includes all of the most recent information to keep you abreast of the employment market and prepare you for your future. The curriculum for this excellent Residential Lettings Course course includes modules at all skill levels, from beginner to expert. You will have the productivity necessary to succeed in your organisation once you have completed our Residential Lettings Course Program. So enrol in our Residential Lettings Course course right away if you're keen to envision yourself in a rewarding career. Description Enroling in this Residential Lettings Course course can improve your Residential Lettings Course perspective, regardless of your skill levels in the Residential Lettings Course topics you want to master. If you're already a Residential Lettings Course expert, this peek under the hood will provide you with suggestions for accelerating your learning, including advanced Residential Lettings Course insights that will help you make the most of your time. This Residential Lettings Course course will act as a guide for you if you've ever wished to excel at Residential Lettings Course. Why Choose Us? After successfully completing the Residential Lettings Course Course, you will receive a FREE PDF Certificate as evidence of your newly acquired abilities. Lifetime access to the whole collection of Residential Lettings Course learning materials. Online test with immediate results Enroling in the course has no additional cost. You can study and complete the Residential Lettings Course course at your own pace. Study for the Residential Lettings Course course using any internet-connected device, such as a computer, tablet, or mobile device. Who Is This Course For? This Residential Lettings Course course is a great place to start if you're looking to start a new career in Residential Lettings Course field. This training is for anyone interested in gaining in-demand Residential Lettings Course proficiency to help launch a career or their business aptitude.  Requirements The Residential Lettings Course course requires no prior degree or experience. All you require is English proficiency, numeracy literacy and a gadget with stable internet connection. Learn and train for a prosperous career in the thriving and fast-growing industry of Residential Lettings Course, without any fuss. Career Path This Residential Lettings Course training will assist you develop your Residential Lettings Course ability, establish a personal brand, and present a portfolio of relevant talents. It will help you articulate a Residential Lettings Course professional story and personalise your path to a new career. Furthermore, developing this Residential Lettings Course skillset can lead to numerous opportunities for high-paying jobs in a variety of fields. Course Curriculum Residential Lettings Course A Look Inside a Letting Agency 00:22:00 Keeping Tenants Long Term 00:12:00 Legal Requirements for Letting Agents 00:20:00 Listing Properties and Marketing 00:25:00 Operating Cost 00:17:00 The Letting Process and Tenancy Agreement 00:32:00 The Property Management Process 00:33:00