11489 Courses

Start your Mind Acceleration journey here and explore over the next 30 days how your life can become a whole new wonderful experience.

The MindGYM is a brain training App that works scientifically to develop the neuroplasticity of your mind, so you can become a creative and innovative genius, thinking quicker in super-states of creativity and creative people-solving, whilst in gamma and theta brain waves of flow state and hemispheric synchronisation. You will be able to tap into boundless energy, and develop your physical and mental capabilities. In effect, the app gives you the mind and the body, to manifest into your life of your greatest desire.

The IMI Roadside Safety programme is a blended learning course consisting of an online learning package followed by a face to face training and assessment session. The course is aimed at Truck and Light Vehicle Tyre Technicians involved with working on the roadside and whilst not essential, we advise that candidates should have completed a recognised course in Heavy or Light Vehicle Tyre Fitting and possess good communication skills. Successful candidates will receive the IMI Quality Approved Award in Roadside Safety as well as the NTDA REACT Licence to Work on the Roadside. Course Details:  Online training program to be worked through at the candidates own pace. Up to one day training and assessment session. Course Content Theoretical Identification of essential service vehicle equipment Personal Protective Equipment to be used at the roadside The main requirements of PAS43 and the REACT licence Pre-breakdown planning and dynamic risk assessment Attending a breakdown and making the area safe Clearing up and leaving the scene safely Practical Service vehicle inspection and equipment condition reporting Simulated attendance a motorway breakdown for the purposes of making the scene safe (please note, there is no wheel removal or tyre fitting activities included in this course or test. (Please view the High Performance Car Tyre or Truck Tyre Fitting courses for this) IMI assessment and test A multi-choice theory question paper Two practical assessments, observed by an IMI approved assessor covering a service vehicle and equipment inspection and attending a simulated motorway breakdown. It is required that each candidate supply their own fully equipped service vehicle for this assessment What’s included Fully qualified and experienced trainers Online training program Examinations, Certification and REACT licence fees To find out more, please use the live chat function, visit our contact page or call us on 024 76325880

Duration 2 Days 12 CPD hours This course is intended for Security architects System designers Network administrators Operations engineers Network managers, network or security technicians, and security engineers and managers responsible for web security Cisco integrators and partners Overview After taking this course, you should be able to: Describe Cisco WSA Deploy proxy services Utilize authentication Describe decryption policies to control HTTPS traffic Understand differentiated traffic access policies and identification profiles Enforce acceptable use control settings Defend against malware Describe data security and data loss prevention Perform administration and troubleshooting The Securing the Web with Cisco Web Security Appliance (SWSA) v3.0 course shows you how to implement, use, and maintain Cisco© Web Security Appliance (WSA), powered by Cisco Talos, to provide advanced protection for business email and control against web security threats. Through a combination of expert instruction and hands-on practice, you?ll learn how to deploy proxy services, use authentication, implement policies to control HTTPS traffic and access, implement use control settings and policies, use the solution?s anti-malware features, implement data security and data loss prevention, perform administration of Cisco WSA solution, and more. Describing Cisco WSA Technology Use Case Cisco WSA Solution Cisco WSA Features Cisco WSA Architecture Proxy Service Integrated Layer 4 Traffic Monitor Data Loss Prevention Cisco Cognitive Intelligence Management Tools Cisco Advanced Web Security Reporting (AWSR) and Third-Party Integration Cisco Content Security Management Appliance (SMA) Deploying Proxy Services Explicit Forward Mode vs. Transparent Mode Transparent Mode Traffic Redirection Web Cache Control Protocol Web Cache Communication Protocol (WCCP) Upstream and Downstream Flow Proxy Bypass Proxy Caching Proxy Auto-Config (PAC) Files FTP Proxy Socket Secure (SOCKS) Proxy Proxy Access Log and HTTP Headers Customizing Error Notifications with End User Notification (EUN) Pages Utilizing Authentication Authentication Protocols Authentication Realms Tracking User Credentials Explicit (Forward) and Transparent Proxy Mode Bypassing Authentication with Problematic Agents Reporting and Authentication Re-Authentication FTP Proxy Authentication Troubleshooting Joining Domains and Test Authentication Integration with Cisco Identity Services Engine (ISE) Creating Decryption Policies to Control HTTPS Traffic Transport Layer Security (TLS)/Secure Sockets Layer (SSL) Inspection Overview Certificate Overview Overview of HTTPS Decryption Policies Activating HTTPS Proxy Function Access Control List (ACL) Tags for HTTPS Inspection Access Log Examples Understanding Differentiated Traffic Access Policies and Identification Profiles Overview of Access Policies Access Policy Groups Overview of Identification Profiles Identification Profiles and Authentication Access Policy and Identification Profiles Processing Order Other Policy Types Access Log Examples ACL Decision Tags and Policy Groups Enforcing Time-Based and Traffic Volume Acceptable Use Policies, and End User Notifications Defending Against Malware Web Reputation Filters Anti-Malware Scanning Scanning Outbound Traffic Anti-Malware and Reputation in Policies File Reputation Filtering and File Analysis Cisco Advanced Malware Protection File Reputation and Analysis Features Integration with Cisco Cognitive Intelligence Enforcing Acceptable Use Control Settings Controlling Web Usage URL Filtering URL Category Solutions Dynamic Content Analysis Engine Web Application Visibility and Control Enforcing Media Bandwidth Limits Software as a Service (SaaS) Access Control Filtering Adult Content Data Security and Data Loss Prevention Data Security Cisco Data Security Solution Data Security Policy Definitions Data Security Logs Performing Administration and Troubleshooting Monitor the Cisco Web Security Appliance Cisco WSA Reports Monitoring System Activity Through Logs System Administration Tasks Troubleshooting Command Line Interface References Comparing Cisco WSA Models Comparing Cisco SMA Models Overview of Connect, Install, and Configure Deploying the Cisco Web Security Appliance Open Virtualization Format (OVF) Template Mapping Cisco Web Security Appliance Virtual Machine (VM) Ports to Correct Networks Connecting to the Cisco Web Security Virtual Appliance Enabling Layer 4 Traffic Monitor (L4TM) Accessing and Running the System Setup Wizard Reconnecting to the Cisco Web Security Appliance High Availability Overview Hardware Redundancy Introducing Common Address Redundancy Protocol (CARP) Configuring Failover Groups for High Availability Feature Comparison Across Traffic Redirection Options Architecture Scenarios When Deploying Cisco AnyConnect© Secure Mobility Additional course details: Nexus Humans SWSA v3.0-Securing the Web with Cisco Web Security Appliance training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the SWSA v3.0-Securing the Web with Cisco Web Security Appliance course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 3 Days 18 CPD hours This course is intended for Security analyst, threat hunters, or incident responders Security professionals who work with enterprise and endpoint security tools Overview By the end of the course, you should be able to meet the following objectives: Describe the architecture of a Carbon Black EDR implementation Perform the installation, upgrade, and configuration of the Carbon Black EDR server Describe the purpose and use of multiple datastores in the server Perform live queries across endpoints to gather additional data Perform effective searches across the dataset to find security artifacts related to the endpoints Manage Threat Intelligence Feeds and Watchlists Describe connectors in Carbon Black EDR Troubleshoot server and sensor problems Analyze data found in the Heads-Up Display Manage investigations to group and summarize security incidents and artifacts Perform the different response capabilities available to users in Carbon Black EDR Use the Carbon Black EDR API to automate tasks This three-day, hands-on training course provides you with the knowledge, skills, and tools to achieve competency in installing, configuring, and managing the VMware Carbon Black© EDR? environment. This course introduces you to product features, capabilities, and workflows for managing endpoint security. Hands-on labs enable learners to reinforce topics by performing operations and tasks within the product in a training environment. Course Introduction Introductions and course logistics Course objectives Planning and Architecture Describe the architecture and components of Carbon Black EDR Identify the communication requirements for Carbon Black EDR Server Installation, Upgrade, and Administration Install the Carbon Black EDR server Describe the options during the installation process Install a Carbon Black EDR sensor Confirm data ingestion in the Carbon Black EDR server Identify built-in administration tools Manage sensor groups Manage users and teams Server Datastores Describe the datastores used in Carbon Black EDR Interact with the available datastores Live Query Describe live query capabilities Perform queries across endpoints Searching and Best Practices Describe the capabilities and data available in the process search Perform process searches to find specific endpoint activity Describe the capabilities and data available in the binary search Perform binary searches to find application data Describe the query syntax and advanced use cases Perform advanced queries across the dataset Threat Intelligence Feeds and Watchlists Define Threat Intelligence Feeds Manage the available Threat Intelligence Feeds Describe the use of Watchlists Manage Watchlists in the environment Connectors in Carbon Black EDR Configure connectors in Carbon Black EDR Troubleshoot connectors Troubleshooting Identify the available troubleshooting scripts in the Carbon Black EDR server Run troubleshooting scripts to identify problems Generate a sensor log bundle Identify the location of sensor registry keys Head-Up Display Identify panels relating to endpoint data Analyze endpoint data provided by the panels Identify panels relating to operations data Analyze operations data provided by the panels Identify panels relating to server data Analyze server data provided by the panels Define alert generation in Carbon Black EDR Manage alerts Investigations Describe investigations Explore data used in an investigation Manage investigations Manage investigation events Responding to Endpoint Incidents Describe isolation in Carbon Black EDR Manage isolating endpoints Describe live response capabilities Manage live response sessions Describe hash banning Manage banned hashes Overview of Postman and the Carbon Black EDR API Explain the use of the API Differentiate the APIs available for Carbon Black EDR Explain the purpose of API tokens Create an API token Explain the API URL Create a valid API request Import a collection to Postman Initiate an API request from Postman Perform operations manually using Postman Analyze the use cases for Postman Show basic automation tasks using the API and curl Compare the usage of curl with Postman Additional course details:Notes Delivery by TDSynex, Exit Certified and New Horizons an VMware Authorised Training Centre (VATC) Nexus Humans VMware Carbon Black EDR: Install, Configure, Manage [V7.x] training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the VMware Carbon Black EDR: Install, Configure, Manage [V7.x] course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 3 Days 18 CPD hours This course is intended for The primary audience for this course is as follows: Channel partners and reseller engineers installing, configuring, and maintaining scalable and resilient deployments of Cisco Meeting Server Channel partners and reseller engineers providing presales support for scalable and resilient Cisco Meeting Server deployments Customer engineers supporting scalable and resilient Cisco Meeting Server deployments Overview Upon completion of this course, the learner should be able to meet the following objectives: Cisco Meeting Server API commands Scalable and resilient deployments Customization Recording In this 3-day course Cisco Meeting Server Advanced (COLLAB350), you will learn advanced techniques in installing, troubleshooting, and maintaining a single server and single server split deployment of Cisco Meeting Servers. The recently purchased Acano collaboration hardware and software includes video and audio-bridging technology that allows customers to connect video systems from multiple vendors across both cloud and hybrid environments. Cisco has incorporated Acano collaboration technologies into the new Meeting Server tool. Module 1: Reviewing Cisco Meeting Server Intermediate Component parts of a Cisco Meeting Solution Configuration steps for a Cisco Meeting Solution Module 2: APIs Purpose of APIs Benefits of APIs Types of APIs Function of the GET, POST, PUT, and DELETE commands Module 3: Configuring Software with an API How a user can interact with software using an API Download and install Chrome Postman Other API software Download the Cisco Meeting Server API guide Module 4: Configuring Spaces with the Cisco Meeting Server API Cisco Meeting Server API structure Use Chrome Postman for information on calls and spaces with the GET command Use Chrome Postman to post a new call space with the POST command Use Chrome Postman to place changes in a space, including adding a member, with the PUT command Use Chrome Postman to delete a space with the DELETE command Module 5: Customization Configuration Create and modify a user profile and assign users Create and modify a dual-tone multifrequency (DTMF) profile and apply to a user profile Modify the interactive voice response (IVR), color scheme, and background Module 6: Planning a Resilient and Scalable Cisco Meeting Server Deployment Resilient server solutions Scalable server solutions Geographically dispersed configurations and GeoDNS Domain Name System (DNS) records required for a resilient and scalable solution Certificate requirements for a resilient and scalable solution Module 7: Configuring a Database Cluster Relationship between cluster master and cluster slaves in a database cluster Certificate requirements for a secure database cluster Configure the certificates for a database cluster Configure a database cluster Module 8: Configuring a Call Bridge Cluster Relationship between the Call Bridge and the Database How cross-cluster spaces behave Configure certificates for Call Bridge clustering Storage of configuration when entering with the API and the individual web interfaces for Lightweight Directory Access Protocol (LDAP) and Call Bridge clustering Configure a Call Bridge Cluster Connect XMPP server to multiple Call Bridges Module 9: Configuring Load Balancers and Trunks Relationship between the XMPP server, Trunk and Load Balancer Configure certificates for multiple trunks and load balancers Configure multiple Trunks to multiple Load Balancers Module 10: Configuring Multiple Web Bridges Relationship between multiple Web Bridges and Call Bridges Internal and external DNS records support for both internal and external Web Bridges Configure certificates for multiple Web Bridges Configure multiple Web bridges Connect multiple Call Bridges to multiple Web Bridges Module 11: Configuring Multiple TURN Servers Relationship between multiple TURN servers and multiple Call Bridges Configure certificates for multiple TURN servers Configure multiple TURN servers Connect multiple Call Bridges to multiple TURN servers Module 12: Configuring Multiple Recorders Features of the recording capability Software, hardware, and licensing requirements for recording DNS records Configure the Recorder Relationship between multiple Recorders and multiple Call Bridges Configure a Call Bridge to use a Recorder Configure certificates for multiple Recorders servers Configure multiple Recorder servers Connect multiple Call Bridges to multiple Recorder servers Module 13: Integrating with a Resilient and Scalable Cisco Meeting Server Deployment Integration with Cisco TelePresence Video Communication Server (VCS) or Cisco Unified Communications Manager and multiple Call Bridges Integration with Cisco Expressway technology and multiple Call Bridges Integration with Microsoft Skype for Business and multiple Call Bridges Integration with Cisco TelePresence Management Suite and multiple Call Bridges Module 14: Deploying an H.323 Gateway Cisco preferred architecture for H.323 and Session Initiation Protocol (SIP) interoperability Functionality of the Cisco Meeting Server H.323 gateway Configuration the Cisco Meeting Server H.323 gateway Module 15: Multitenancy Options Purpose of the multitenancy capabilities Options for multitenancy capabilities on the Cisco Meeting Server Module 16: Customization Options Options available to customize Cisco Meeting Apps License keys required for customization Web Server requirements for customization Options available to customize recorded messaging Customization options available for invitation text

Duration 2 Days 12 CPD hours This course is intended for This class is primarily intended for the following participants: Technical employees using GCP, including customer companies, partners and system integrators deployment engineers, cloud architects, cloud administrators, system engineers , and SysOps/DevOps engineers. Individuals using GCP to create, integrate, or modernize solutions using secure, scalable microservices architectures in hybrid environments. Overview Connect and manage Anthos GKE clusters from GCP Console whether clusters are part of Anthos on Google Cloud or Anthos deployed on VMware. Understand how service mesh proxies are installed, configured and managed. Configure centralized logging, monitoring, tracing, and service visualizations wherever the Anthos GKE clusters are hosted. Understand and configure fine-grained traffic management. Use service mesh security features for service-service authentication, user authentication, and policy-based service authorization. Install a multi-service application spanning multiple clusters in a hybrid environment. Understand how services communicate across clusters. Migrate services between clusters. Install Anthos Config Management, use it to enforce policies, and explain how it can be used across multiple clusters. This two-day instructor-led course prepares students to modernize, manage, and observe their applications using Kubernetes whether the application is deployed on-premises or on Google Cloud Platform (GCP). Through presentations, and hands-on labs, participants explore and deploy using Kubernetes Engine (GKE), GKE Connect, Istio service mesh and Anthos Config Management capabilities that enable operators to work with modern applications even when split among multiple clusters hosted by multiple providers, or on-premises. Anthos Overview Describe challenges of hybrid cloud Discuss modern solutions Describe the Anthos Technology Stack Managing Hybrid Clusters using Kubernetes Engine Understand Anthos GKE hybrid environments, with Admin and User clusters Register and authenticate remote Anthos GKE clusters in GKE Hub View and manage registered clusters, in cloud and on-premises, using GKE Hub View workloads in all clusters from GKE Hub Lab: Managing Hybrid Clusters using Kubernetes Engine Introduction to Service Mesh Understand service mesh, and problems it solves Understand Istio architecture and components Explain Istio on GKE add on and it's lifecycle, vs OSS Istio Understand request network traffic flow in a service mesh Create a GKE cluster, with a service mesh Configure a multi-service application with service mesh Enable external access using an ingress gateway Explain the multi-service example applications: Hipster Shop, and Bookinfo Lab: Installing Open Source Istio on Kubernetes Engine Lab: Installing the Istio on GKE Add-On with Kubernetes Engine Observing Services using Service Mesh Adapters Understand service mesh flexible adapter model Understand service mesh telemetry processing Explain Stackdriver configurations for logging and monitoring Compare telemetry defaults for cloud and on-premises environments Configure and view custom metrics using service mesh View cluster and service metrics with pre-configured dashboards Trace microservice calls with timing data using service mesh adapters Visualize and discover service attributes with service mesh Lab: Telemetry and Observability with Istio Managing Traffic Routing with Service Mesh Understand the service mesh abstract model for traffic management Understand service mesh service discovery and load balancing Review and compare traffic management use cases and configurations Understand ingress configuration using service mesh Visualize traffic routing with live generated requests Configure a service mesh gateway to allow access to services from outside the mesh Apply virtual services and destination rules for version-specific routing Route traffic based on application-layer configuration Shift traffic from one service version to another, with fine-grained control, like a canary deployment Lab: Managing Traffic Routing with Istio and Envoy Managing Policies and Security with Service Mesh Understand authentication and authorization in service mesh Explain mTLS flow for service to service communication Adopt mutual TLS authentication across the service mesh incrementally Enable end-user authentication for the frontend service Use service mesh access control policies to secure access to the frontend service Lab: Managing Policies and Security with Service Mesh Managing Policies using Anthos Config Management Understand the challenge of managing resources across multiple clusters Understand how a Git repository is as a configuration source of truth Explain the Anthos Config Management components, and object lifecycle Install and configure Anthos Config Management, operators, tools, and related Git repository Verify cluster configuration compliance and drift management Update workload configuration using repo changes Lab: Managing Policies in Kubernetes Engine using Anthos Config Configuring Anthos GKE for Multi-Cluster Operation Understand how multiple clusters work together using DNS, root CA, and service discovery Explain service mesh control-plane architectures for multi-cluster Configure a multi-service application using service mesh across multiple clusters with multiple control-planes Configure a multi-service application using service mesh across multiple clusters with a shared control-plane Configure service naming/discovery between clusters Review ServiceEntries for cross-cluster service discovery Migrate workload from a remote cluster to an Anthos GKE cluster Lab: Configuring GKE for Multi-Cluster Operation with Istio Lab: Configuring GKE for Shared Control Plane Multi-Cluster Operation

Ensuring an efficient flow of goods and services between manufacturers and their skilled trade customer base.

The Sales Accelerator programme is a fresh approach to improving business development productivity. It focuses on identifying and using a series of business productivity metrics in order to build a clear action plan for improving sales results - typically within 90 days. The metrics are grouped under three headings: The basic principle is that a small improvement in each area can lead to a significant increase in sales results and productivity. And the object of the programme is to show how best to achieve that. The programme therefore looks at each of these three areas in turn, spending a day on each. Suitable for any and all businesses and all levels of experience and expertise, this is a remarkably practical and hands-on programme. During the workshop, participants discuss, review and apply many proven sales and marketing techniques and personal selling ideas. The goal is to generate and commit to changes and actions that can lead to a 10-30% increase in the next three to six months. There's also a consultancy option, rather than the workshop-based programme. See below for details. Day one - Activity Key objective This first module introduces the Sales Accelerator model. The goal here is to show participants how to increase their pro-active activity levels by around 10%. It covers all aspects of creating new business opportunities, from existing customers and non-customers alike, and is linked to personal activity improvement goals. Main elements Improve the productivity, accuracy and effectiveness of your business approach by using new and unique models and techniques. Different methods of creating and generating new business opportunities in the short, medium and long term. This includes sourcing new business, up-selling, cross-selling, warm calling and gaining referrals. Using organised persistence to track and build new customer revenue. Managing your sales time effectively. Key learning points Sales productivity - understand the dynamics of increasing the combination of activity levels, deal value and conversion rate of proposals/quotations to orders and implement an improvement plan. Sales goal setting: setting business development objectives for quantity and quality - plus tips and tricks of top performers. Maintain a peak activity level, on a consistent basis using 'organised persistence' and structured business development tracking methodology. How to prioritise opportunities and manage your time when sourcing new business. Identify potential new customers - and particularly the decision-makers and influencers - with greater accuracy. Make outbound business or appointment calls with improved confidence, control and results. Day two - Value Key objective To be able to better anticipate, identify, create, and develop business opportunities using a customer / client-focused communication-based business model and consultative skills. Main elements How to develop sales more effectively from new and existing customers; and managing the first appointment with a new customer. Use structured and assertive drawing-out skills to identify, develop and formalise business opportunities and to gain commitment. How to better position your company and your products and services against your main competitors. Create and deliver persuasive business messages based on specific need areas, criteria and value. Key learning points Advanced consultative selling - use a variety of structured and advanced questioning techniques to confidently and efficiently uncover opportunities, need areas and business criteria - confidently and efficiently. Involve the customer/client at all times, and to a far greater degree, and keep better control of business development process. Value message - differentiate your solutions clearly and accurately with customer/client-matched value statements. Presenting the right USPs, features and benefits and making them relevant and real to the customer. Qualification and reading buying signals. Day three (held around four weeks after the first module) - Conversion Key objective This module looks at how to improve the final qualification, progression and conversion of opportunities in your sales pipeline. Also includes price negotiation, overcoming objections and obstacles to gaining agreement. The module begins with a learning review, sharing participants' experiences over the last four weeks in applying the new techniques and skills acquired during the first two modules. This is an opportunity to revisit particularly challenging areas as well as to share and celebrate successes. Main elements Structuring and preparing for negotiating a deal and knowing when and how to move into the 'end-game' mode. Anticipate and answer customer objections and questions more confidently. Build more credibility and proof into your business process to reduce 'buyer's remorse' and speed-up decision-making. Being more assertive and developing better instincts and strategic thinking in progressing quotations and proposals. Key learning points Smart ways to position price, emphasise value and be a strong player without being the cheapest. Becoming more assertive in closing deals, and the importance of organised follow-up on the telephone. Qualify pipeline opportunities with more accuracy, using a proven check-list. Use an 'option generator' to simplify complex proposals, increase business value and close business faster. Writing more effective sales proposal documents and quotations. How best to draw-out, understand, isolate and answer customer objections, negotiate points and concerns. Practical methods of asking for agreement and closing a sale

The Office Admin and Customer Service Diploma is designed to prepare you for an exciting career in office administration by increasing your skill level in computer applications, public speaking, interpersonal relations, and information management. In addition to skill development, employment preparation is also covered, including resume and cover letter writing, mock interviews, and job shadowing. You will also be able to learn the structures and objectives involved in conducting of admin assistant and customer service. Why choose this course Earn an e-certificate upon successful completion. Accessible, informative modules taught by expert instructors Study in your own time, at your own pace, through your computer tablet or mobile device Benefit from instant feedback through mock exams and multiple-choice assessments Get 24/7 help or advice from our email and live chat teams Full Tutor Support on Weekdays Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Mock exams Multiple-choice assessment Certification After the successful completion of the final assessment, you will receive a CPD-accredited certificate of achievement. The PDF certificate is for £9.99, and it will be sent to you immediately after through e-mail. You can get the hard copy for £15.99, which will reach your doorsteps by post. Who is this course for? Office Admin and Customer Service Diploma is suitable for anyone who want to gain extensive knowledge, potential experience and professional skills in the related field. This is a great opportunity for all student from any academic backgrounds to learn more on this subject. Career path Training offered by the Office Admin and Customer Service Diploma could potentially benefit a range of roles, but would particularly enhance careers in Office Administration Sales Customer Service Receptionist and Secretarial Work Business Management Marketing Other professional admin roles