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102 Courses

Housing Officer Best Practices: Navigating Tenant Relations

4.3(43)

By John Academy

Elevate your expertise in housing management with our comprehensive course on 'Housing Officer Best Practices: Navigating Tenant Relations.' Learn the essentials of tenant screening, rent collection, property maintenance, and conflict resolution. Master the art of fostering positive tenant relations, ensuring compliance with legal standards, and creating thriving residential communities. Enroll now to become a proficient housing officer and enhance your skills in managing rental properties effectively.

Housing Officer Best Practices: Navigating Tenant Relations
Delivered Online On Demand
£24.99

Level 3 Award in Housing Practice - CPD Certified

By Wise Campus

Housing Practice: Level 3 Award in Housing Practice Are you seeking to advance your career in this field? Look no further! We have designed a Level 3 Award in Housing Practice course which will provide you with the necessary skills and knowledge. The Level 3 Award in Housing Practice course will teach you how to deliver affordable housing services. This Level 3 Award in Housing Practice course is helpful for learning about equality and diversity in housing. Also, the Level 3 Award in Housing Practice course provides an opportunity for professional practice skills for housing. Enrol in the Level 3 Award in Housing Practice course to open up the opportunity to a rewarding profession. Learning Outcome of Level 3 Award in Housing Practice After completing the Level 3 Award in Housing Practice course, learners will know about: Delivery of affordable housing services from the Level 3 Award in Housing Practice. The Level 3 Award in Housing Practice teaches equality and diversity in housing. Learners will get the opportunity for professional practice skills for housing from this Level 3 Award in Housing Practice course. Special Offers of this Housing Practice: Level 3 Award in Housing Practice Course This Housing Practice: Level 3 Award in Housing Practice Course includes a FREE PDF Certificate Lifetime access to this Housing Practice: Level 3 Award in Housing Practice Course Instant access to this Housing Practice: Level 3 Award in Housing Practice Course Get FREE Tutor Support to this Housing Practice: Level 3 Award in Housing Practice Course Housing Practice: Level 3 Award in Housing Practice Unlock your potential in the housing sector with our Housing Practice: Level 3 Award in Housing Practice course. This program will equip you with the essential skills to deliver affordable housing services efficiently. The Housing Practice: Level 3 Award in Housing Practice also focuses on equality and diversity, ensuring that you can meet the needs of all communities. Additionally, this Housing Practice: Level 3 Award in Housing Practice offers valuable professional practice skills to advance your career in housing management. Enroll in the Housing Practice: Level 3 Award in Housing Practice today and take a step toward a rewarding career in housing! Who is this course for? Housing Practice: Level 3 Award in Housing Practice This Level 3 Award in Housing Practice course is perfect for aspiring housing professionals, current housing practitioners or any career changers. Requirements Housing Practice: Level 3 Award in Housing Practice To enrol in this Housing Practice: Level 3 Award in Housing Practice Course, students must fulfil the following requirements: Good Command over English language is mandatory to enrol in our Housing Practice: Level 3 Award in Housing Practice Course. Be energetic and self-motivated to complete our Housing Practice: Level 3 Award in Housing Practice Course. Basic computer Skill is required to complete our Housing Practice: Level 3 Award in Housing Practice Course. If you want to enrol in our Level 3 Award in Housing Practice Course, you must be at least 15 years old. Career path Housing Practice: Level 3 Award in Housing Practice With the help of our Housing Practice: Level 3 Award in Housing Practice course, you may get highly sought-after abilities that can propel your career forward and open up new opportunities.

Level 3 Award in Housing Practice - CPD Certified
Delivered Online On Demand42 minutes
£12

Online Options

Show all 102

Social Housing Management

By Imperial Academy

Free Level 5 QLS Endorsed Certificate | CPD Accredited | 150 CPD Points | Advanced Learning Materials | Lifetime Access

Social Housing Management
Delivered Online On Demand
£100

Property, Social Housing Management with Conveyancing (QLS)

4.7(26)

By Academy for Health and Fitness

***24 Hour Limited Time Flash Sale*** Property, Social Housing Management with Conveyancing (QLS) Admission Gifts FREE PDF & Hard Copy Certificate| PDF Transcripts| FREE Student ID| Assessment| Lifetime Access| Enrolment Letter Begin your journey towards a rewarding and successful career by enrolling in our all-inclusive bundle of 8 Property, Social Housing Management with Conveyancing (QLS) courses. At UKHF Online, we have carefully selected and combined these courses to equip you with the vital skills and knowledge necessary to thrive in Property, Social Housing Management with Conveyancing (QLS). Whether you're a student, recent graduate, or job seeker, our Property, Social Housing Management with Conveyancing (QLS) bundle is designed to enhance your CV, impress potential employers, and set you apart from the competition. Key Features of the Property, Social Housing Management with Conveyancing (QLS) Bundle: 3 QLS-Endorsed Courses: We proudly offer 3 QLS-endorsed courses within our Property, Social Housing Management with Conveyancing (QLS) bundle, providing you with industry-recognized qualifications. Plus, you'll receive a free hardcopy certificate for each of these courses. QLS Course 01: Property Management QLS Course 02: Conveyancing- Online Diploma Course QLS Course 03: Social Housing Management 5 CPD QS Accredited Courses: Additionally, our bundle includes 5 relevant CPD QS accredited courses, ensuring that you stay up-to-date with the latest industry standards and practices. Course 01: Real Estate Agent Course 02: Property Management Diploma Course 03: Property Law and Taxation Course 04: Property Development Diploma Course 05: Real Estate Investment Training In Addition, you'll get Five Career Boosting Courses absolutely FREE with this Bundle. Course 01: Professional CV Writing Course 02: Job Search Skills Course 03: Self-Esteem & Confidence Building Course 04: Professional Diploma in Stress Management Course 05: Complete Communication Skills Master Class Convenient Online Learning: Our Property, Social Housing Management with Conveyancing (QLS) courses are accessible online, allowing you to learn at your own pace and from the comfort of your own home. Learning Outcomes of the Property, Social Housing Management with Conveyancing (QLS) Bundle: Master the foundational principles and techniques of Property, Social Housing Management with Conveyancing (QLS). Develop advanced proficiency in Property, Social Housing Management with Conveyancing (QLS) methodologies and strategies. Acquire in-depth knowledge of the latest trends and advancements in Property, Social Housing Management with Conveyancing (QLS). Enhance your problem-solving and critical thinking abilities within the context of Property, Social Housing Management with Conveyancing (QLS). Cultivate strong communication and collaboration skills essential for success in Property, Social Housing Management with Conveyancing (QLS). The Property, Social Housing Management with Conveyancing (QLS) bundle is a comprehensive collection of courses that have been meticulously designed to provide you with a well-rounded education in Property, Social Housing Management with Conveyancing (QLS). With a combination of 3 QLS-endorsed courses and 5 CPD QS-accredited courses, this bundle offers you the perfect balance of essential knowledge and valuable skills. What's more, we are proud to offer free hardcopy certificates for each course within the Property, Social Housing Management with Conveyancing (QLS) bundle, giving you the recognition you deserve. CPD 270 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This bundle is ideal for: Individuals interested in pursuing a career in property management or real estate. Property managers looking to enhance their knowledge and skills. Social housing managers and professionals seeking to develop their abilities. Anyone looking to advance their career in the property and social housing management industry. Career path This bundle will be beneficial to anybody planning to start a career as: Property Manager: £25,000 - £45,000 per year Real Estate Agent: £20,000 - £50,000 per year Property Developer: £30,000 - £80,000 per year Project Manager: £30,000 - £65,000 per year Business Analyst: £30,000 - £50,000 per year Social Housing Manager: £25,000 - £45,000 per year So enrol in the bundle right now! Certificates Digital certificate Digital certificate - Included Hard copy certificate Hard copy certificate - Included

Property, Social Housing Management with Conveyancing (QLS)
Delivered Online On Demand3 days
£309

Public Housing Management

By NextGen Learning

Our extensive Public Housing Management course is developed thoroughly for you to indulge and learn all Public Housing Management topics with utmost clarity and thorough explanation. This Public Housing Management course includes not only one course but THREE courses within the bundle. So you are getting two extra courses for the price of one, no extra money! Our course aims to provide detailed insight into the Public Housing Management with full support from our teachers. So if you are looking for a convenient way to boost your knowledge further of the Public Housing Management topic but are too busy to go to a class, then enrol in this course and you are sorted! Our in-depth course has no time limit and can be accessed from anywhere in the world. You'll pick up a ton of fresh information, whether you're a novice or an advanced. The mega course's sheer size and breadth speak for itself! So, do not delay any further; we are excited and looking forward to letting you in our CPD Accredited course as much as you are! The following courses will not only fast-track your career but also make it even more rewarding: Course 01: Social Housing Management Course 02: Mortgage Advisor Course 03: Property Law Learning Outcome From this interactive Public Housing Management course, you will be able to: Deep dive into the basics of Public Housing Management. Learn how to improve your skills in general. Increase your ability to reason and solve problems. Utilise the Public Housing Management to boost output. Gain confidence and clarity in your communication. Explore different career routes in this field. This comprehensive three-in-one Public Housing Management course equips you with critical guidance, methods, and strategies for increasing both employee and professional development. The Public Housing Management course from Next Generation's easy-to-digest and deliverable modules will provide you with the most essential and useful knowledge for growing your profession, from setting personal development goals to forming a cross-functional team. You may use the knowledge you've gained in this extensive course package in your everyday life. You may take this self-paced online course from the convenience of your home. Our courses are well-researched and created by trainers with exceptional skills. The program will enhance your competence in the field you choose to pursue. The interactive lessons in the course are straightforwardly designed, so understanding them won't be difficult. Show off your new skills with a certificate of completion Once you complete the Public Housing Management course, you will be eligible to request a digital certificate for free. For Printed Transcript & Hardcopy Certificate- 4.99 GBP (Inside the UK Postal Fee) 8.99 GBP (International Delivery Fee) CPD 30 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This comprehensive three-in-one bundled Public Housing Management course has no restrictions for people registering for it. Anyone between the age of above sixteen can apply for the course. So whether you are an eager learner to explore the deeper unknown facts of the subject or a skilled individual in this field who wishes to enhance their career prospects further can take this course. Requirements No previous knowledge of the Public Housing Management is required to enrol in this training. Career path The aim of this exclusive bundle Public Housing Management course is to help you toward your dream career. So, complete this course and enhance your skills to explore opportunities in relevant areas.

Public Housing Management
Delivered Online On Demand13 hours
£12

Social Housing Management

4.5(3)

By Studyhub UK

Overview Uplift Your Career & Skill Up to Your Dream Job - Learning Simplified From Home! Kickstart your career & boost your employability by helping you discover your skills, talents and interests with our special Social Housing Management Course. You'll create a pathway to your ideal job as this course is designed to uplift your career in the relevant industry. It provides professional training that employers are looking for in today's workplaces. The Social Housing Management Course is one of the most prestigious training offered at StudyHub and is highly valued by employers for good reason. This Social Housing Management Course has been designed by industry experts to provide our learners with the best learning experience possible to increase their understanding of their chosen field. This Social Housing Management Course, like every one of Study Hub's courses, is meticulously developed and well researched. Every one of the topics is divided into elementary modules, allowing our students to grasp each lesson quickly. At StudyHub, we don't just offer courses; we also provide a valuable teaching process. When you buy a course from StudyHub, you get unlimited Lifetime access with 24/7 dedicated tutor support. Why buy this Social Housing Management? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Social Housing Management there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for free. Original Hard Copy certificates need to be ordered at an additional cost of £8. Who is this course for? This Social Housing Management course is ideal for Students Recent graduates Job Seekers Anyone interested in this topic People already working in the relevant fields and want to polish their knowledge and skill. Prerequisites This Social Housing Management does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Social Housing Management was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path As this course comes with multiple courses included as bonus, you will be able to pursue multiple occupations. This Social Housing Management is a great way for you to gain multiple skills from the comfort of your home. Course Curriculum Social Housing Management Module 01: Introduction to Social Housing Introduction to Social Housing 00:16:00 Module 02: Tenant Selection and Tenant Management Tenant Selection and Tenant Management 00:29:00 Module 03: Managing Rental Income and Arrears Managing Rental Income and Arrears 00:25:00 Module 04: Maintenance, Safety, and Security of Social Housing Maintenance, Safety, and Security of Social Housing 00:34:00 Module 05: Resident Involvement in Social Housing Resident Involvement in Social Housing 00:32:00 Module 06: Dealing with Anti-Social Behaviours Dealing with Anti-Social Behaviours 00:40:00 Module 07: Career Prospects of Social Housing Manager Career Prospects of a Social Housing Manager 00:25:00

Social Housing Management
Delivered Online On Demand3 hours 21 minutes
£10.99

Public Housing Management

4.8(9)

By Skill Up

Gain the skills and credentials to kickstart a successful career and learn from the experts with this step-by-step

Public Housing Management
Delivered Online On Demand3 hours 57 minutes
£25

Social Housing Management

5.0(2)

By Institute of Beauty & Makeup

CPD Accredited | Career Oriented Learning Modules | 24x7 Tutor Support | Lifetime Access

Social Housing Management
Delivered Online On Demand1 hour
£12

Social Housing Management: Part 1

By iStudy UK

Course Description Get instant knowledge from this bite-sized Social Housing Management: Part 1 course. This course is very short and you can complete it within a very short time. In this Social Housing Management: Part 1 course you will get fundamental ideas of social housing management, the key understanding of tenant selection, tenant management and so on. Enrol in this course today and start your instant first step towards learning about social housing. Learn faster for instant implementation. Learning outcome  Familiarise with social housing Deepen your understanding of managing rental income and arrears Learn about tenant selection and tenant management How Much Do Housing Managers Earn? Senior - £50,000(Appx.) Average - £34000(Appx.) Starting - £23,000(Appx.) Requirement Our Social Housing Management: Part 1 is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Social Housing Management: Part 1 Module 01: Introduction to Social Housing 00:15:00 Module 02: Tenant Selection and Tenant Management 00:28:00 Module 03: Managing Rental Income and Arrears 00:24:00 Assignment Assignment - Social Housing Management: Part 1 00:00:00

Social Housing Management: Part 1
Delivered Online On Demand1 hour 7 minutes
£25

Social Housing Management Training

By Online Training Academy

Enrolling in a Social Housing Management Training Course is crucial in today's world, especially with the growing demand for affordable housing. Learning the ins and outs of social housing, from tenant selection and management to handling anti-social behaviors, equips you with the skills necessary to make a positive impact in communities. This training is essential for anyone looking to pursue a career in social housing management, as it prepares you to manage rental incomes, maintain safety and security, and engage with residents effectively. With a solid foundation in social housing, you'll open up numerous job opportunities in the UK, where social housing managers can earn an average salary of £30,000 to £40,000 per year. The social housing sector is expanding, with a projected growth of 3-5% annually, reflecting the increasing need for professionals in this field. By completing this Social Housing Management Training course, you'll gain valuable skills that not only enhance your professional career but also contribute to improving living conditions and community well-being. Join this growing sector and make a difference with your expertise in social housing. Key Features: CPD Certified Social Housing Management Course Free Certificate from Reed CIQ Approved Social Housing Management Course Developed by Specialist Lifetime Access Course Curriculum: Module 01: Introduction to Social Housing Module 02: Tenant Selection and Tenant Management Module 03: Resident Involvement in Social Housing Module 04: Managing Rental Income and Arrears Module 05: Dealing with Anti-Social Behaviours Module 06: Maintenance, Safety, and Security of Social Housing Module 07: Career Prospects of a Social Housing Manager Learning Outcomes: Understand the fundamentals of social housing management and its key principles. Learn effective tenant selection processes and tenant management strategies. Explore methods for resident involvement in social housing operations. Gain skills in managing rental income and addressing arrears. Develop strategies for dealing with anti-social behaviours in social housing. Ensure maintenance, safety, and security of social housing properties. CPD 10 CPD hours / points Accredited by CPD Quality Standards Social Housing Management Training 1:41:19 1: Module 01: Introduction to Social Housing Preview 07:11 2: Module 02: Tenant Selection and Tenant Management 14:42 3: Module 03: Resident Involvement in Social Housing 15:43 4: Module 04: Managing Rental Income and Arrears 12:34 5: Module 05: Dealing with Anti-Social Behaviours 20:25 6: Module 06: Maintenance, Safety, and Security of Social Housing 15:11 7: Module 07: Career Prospects of a Social Housing Manager 13:33 8: CPD Certificate - Free 01:00 9: Leave A Review 01:00 Who is this course for? This Social Housing Management Training course is accessible to anyone eager to learn more about this topic. Through this course, you'll gain a solid understanding of Social Housing Management Training. Moreover, this course is ideal for: Aspiring social housing managers. Current housing officers seeking advancement. Local government employees. Community housing workers. Social service coordinators. Requirements There are no requirements needed to enrol into this Social Housing Management Training course. We welcome individuals from all backgrounds and levels of experience to enrol into this Social Housing Management Training course. Career path After finishing this Social Housing Management Training course you will have multiple job opportunities waiting for you. Some of the following Job sectors of Social Housing Management Training are: Social Housing Manager Tenant Liaison Officer Housing Officer Community Housing Worker Rental Income Manager Maintenance Coordinator in Social Housing Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Social Housing Management Training
Delivered Online On Demand1 hour 42 minutes
£12

Social Housing Management

4.8(9)

By Skill Up

Gain the skills and credentials to kickstart a successful career and learn from the experts with this step-by-step

Social Housing Management
Delivered Online On Demand3 hours 14 minutes
£25

Social Housing Management: Part 2

By iStudy UK

Course Description Get instant knowledge from this bite-sized Social Housing Management: Part 2 course. This course is very short and you can complete it within a very short time. In this Social Housing Management: Part 2 course you will get fundamental ideas of social housing management, the key understanding of career prospects of social housing managers and so on. Enrol in this course today and start your instant first step towards learning about the maintenance, safety, and security of social housing. Learn faster for instant implementation. Learning outcome  Understand maintenance, safety, and security of social housing Gain in-depth knowledge of the resident involvement in social housing Deepen your understanding of dealing with anti-social behaviours Understand the career prospects of social housing managers How Much Do Housing Managers Earn? Senior - £50,000(Appx.) Average - £34,000(Appx.) Starting - £23,000(Appx.) Requirement Our Social Housing Management: Part 2 is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Social Housing Management: Part 2 Module 01: Maintenance, Safety, and Security of Social Housing 00:33:00 Module 02: Resident Involvement in Social Housing 00:31:00 Module 03: Dealing with Anti-Social Behaviours 00:39:00 Module 04: Career Prospects of Social Housing Manager 00:25:00 Assignment Assignment - Social Housing Management: Part 2 00:00:00

Social Housing Management: Part 2
Delivered Online On Demand2 hours 8 minutes
£25

Educators matching "housing management"

Show all 2
Wrexham Foyer

wrexham foyer

Denbighshire,

In this document the expression ‘we’ refers to, ClwydAlyn Housing Limited, Tir Tai Limited, PenArian Limited and Tai Elwy Limited, that provides housing and related services across North Wales. Each entity is the controller of its own personal data although data may be processed by other Group members on its behalf This privacy notice sets out how ClwydAlyn collects and uses information about you. Please read this privacy notice carefully to understand how we will use your personal information. If you have any questions or queries in relation to this privacy notice, you can contact our Data Protection Officer at: datacontroller@clwydalyn.co.uk 72 Ffordd William Morgan, St Asaph Business Park, St Asaph, Denbighshire, LL17 0JD 0800 1835757 (freephone from a landline) or 01745 536800 This privacy notice explains: What information we may collect about you How we use your information Contacting you Sharing your information Our legal basis for collecting, holding and using your information Security and storage of your information Your rights 1.What information we may collect about you The information we collect about you depends on why we are dealing with you. For example, if you make a housing application or become one of our tenants, we will need more information from you than if you are merely making an enquiry. We may collect the information about you in the following circumstances: If you call our Contact Centre When you call our contact centre we collect Calling Line Identification (CLI) information. We use this information to help improve its efficiency and effectiveness. We record calls for training and monitoring purposes. Additionally, our call handlers will make a record of your call in order to manage your query. We may need to share information with other organisations within or outside ClwydAlyn in order to respond to your call, for example so that we can organise maintenance or repairs or other support. We will usually tell you if it is necessary for us to pass information on to other organisations. If you email us Any email sent to us, including any attachments, may be monitored and used by us for reasons of security and for monitoring compliance with office policy. Email monitoring or blocking software may also be used. Please be aware that you have a responsibility to ensure that any email you send to us is within the bounds of the law. If you make a complaint to us When we receive a complaint from a person we make up a file containing the details of the complaint. This normally contains the identity of the complainant and any other individuals involved in the complaint. We will only use the personal information we collect to process the complaint and to check on the level of service we provide. If a complainant doesn’t want information identifying him or her to be disclosed to any person that the complaint is about, we will try to respect that. However, it may not be possible to handle a complaint on an anonymous basis. Similarly, where enquiries are submitted to us we will only use the information supplied to us to deal with the enquiry and any subsequent issues and to check on the level of service we provide. If you use our services We hold the details of the people who request and use our services so that we can provide these services and for other closely related purposes. For example, we use information about our service users to develop and improve our services and to make sure we are delivering services to different groups fairly. If you apply for housing or become a tenant, there is certain information that we require in order to process your application and manage your tenancy. If you do not provide us with this information, we will not be able to progress your application. When you visit our websites We automatically collect certain information when you visit one of our websites. Please see Use of Cookies below for more information about this. When you use our customer portal, you are able to view information held in our housing management system, including personal details, account statements, tenancy information, repair history and pay your rent / service charges. Please note that we use a third party provider, Verseone to support our customer portal. Information we receive from others We work closely with other organisations, such as local councils, police forces, voluntary sector organisations, other housing providers and our contractors, and we may receive information about you from them. If you visit our premises We may ask you to sign in and out if you visit staff or residents at our premises. Access is controlled for the purposes of building and occupant security. Access is recorded to assist with fire and other evacuation procedures. Furthermore, your image may be captured on CCTV to monitor and collect visual images for the purpose of security and the prevention and detection of crime. If you use our Wi-Fi or computer to access our IT systems, access and activity may be monitored to prevent misuse of Group property, according to our IS Corporate policies. Job applicants When individuals apply to work for us, we will only use the information they supply to us to process their application and to monitor recruitment statistics. Where we want to disclose information to a third party, for example where we want to take up a reference or obtain a ‘disclosure’ from the Criminal Records Bureau we will not do so without informing them beforehand unless the disclosure is required by law. Personal information about unsuccessful candidates will be held for 12 months after the recruitment exercise has been completed; it will then be destroyed or deleted. We retain de-personalised statistical information about applicants to help inform our recruitment activities, but no individuals are identifiable from that data. Once a person has taken up employment with us, we will compile a file relating to their employment. The information contained in this will be kept secure and will only be used for purposes directly relevant to that person’s employment. Once their employment with us has ended, we will retain the file in accordance with the requirements of our retention schedule and then delete it. If you are a member of one of our Boards, Committees or Panels We may ask for personal details for managing and statistical purposes. 2.How we use your information We process your personal information primarily in connection with managing our housing services. If you are a tenant, this includes managing your tenancy and dealing with any applications, queries or complaints that you make. Examples of how we use your information include: to confirm your identity to assess your suitability to access any of our services to manage your tenancy, care or support to ensure our properties are appropriately maintained and in accordance with legal obligations, such as periodic gas safety checks to notify you about important changes to our services to let you know about other relevant services, both ours and those of other parties whose products and services we have agreed should be made available to you (see the section below on 'Contacting you' for more information about this) to update and correct our records to carry out statistical and market analyses, including benchmarking exercises, to enable us to understand you better and improve our services, and in accordance with our operating Regulations to develop, test and improve our systems to ensure that content of our website is presented in the most effective manner for you and for your computer to administer our website and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes to comply with other legal obligations, such as Health and Safety laws or safeguarding vulnerable people We may combine information we receive from other sources with information you give to us for the purposes set out above (depending on the types of information we receive). 3.Contacting you We will use your contact information to send you important information via letters, emails, text messages, or otherwise to telephone you. We may record telephone calls for security and training purposes. We may use the information we hold about you in order to provide you with information about our services which we feel may interest you. You can opt out of receiving marketing communications at any time, although please note that we will continue to send you important messages about your tenancy. If you have changed your mind about being contacted for marketing purposes, please contact our Customer Services Team on 0800 1835757 (freephone from a landline) or 01745 536800 to update your preferences. 4.Sharing your information We do not sell your information to any third party, but in certain limited circumstances we may disclose your personal information to: any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 736 of the UK Companies Act 1985; and/or other third parties in the following circumstances: if we are under a duty to disclose or share your personal data in order to comply with any legal obligation; in order to enforce or apply our terms and conditions and other agreements; to protect the rights, property, or safety of ClwydAlyn, our customers, or others; to investigate or prevent a crime. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction; to obtain any professional advice; and/or with your consent. 5.Our legal basis for collecting, holding and using your information Data protection law sets out various lawful legal bases (or ‘conditions’) which allow us to collect, hold and use your personal information: Where you have entered into a contract or contracts with us, we may need to use your information to provide you with our services. An example of this is where you have a tenancy with us. Where we are under a legal obligation which requires us to process your personal information. For example, notifications of Health and Safety incidents. We will sometimes use your personal information based upon your consent. We will always tell you where this is the case and ask you to agree before we process your information. An example of using your personal information with your consent is publishing your image as part of a photograph on our website. Finally, sometimes it is necessary to process your personal information for the purposes of our own legitimate interests. We will only do so where these interests are not overridden by the interests and fundamental rights or the freedoms of the individuals concerned. An example of this is when we may contact you about your experience of contacting our Customer Services Team or a recent repair to your property. Data protection law recognises certain "special categories" of personal information, which is information revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, genetic information, biometric information for uniquely identifying a person, information concerning health, and information concerning a person's sex life or sexual orientation. Information about criminal offences and records is placed in a similar category. These special categories of personal information are considered particularly sensitive and so we will only collect and use this information where you have given us your explicit consent or where we consider it necessary to do so. 6.Security and storage of your personal information The information about you that we collect may be transferred to, and stored at, a destination outside the European Economic Area (EEA). It may also be processed by staff operating outside the EEA who work for one of our suppliers. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy. We will generally keep personal information about you no longer than is needed for as per our Retention Policy. 7.Your rights You have the right to request from us access to your own personal information. This is sometimes known as a 'subject access request'. You also have the right to ask us not to process your personal data for direct marketing purposes. We will tell you if we intend to use your data for this purpose or if we intend to disclose your information to any third party for this purpose. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data or by contacting our Customer Services Team on 0800 1835757 (freephone from a landline) or 01745 536800. From 25 May 2018, you will have additional rights to request from us: That any inaccurate information we hold about you is corrected That your information is deleted That we stop using your personal information for certain purposes That your information is provided to you in a portable format That decisions about you are not made by wholly automated means Many of the rights listed above are limited to certain defined circumstances and we may not be able to comply with your request. We will tell you if this is the case. If you choose to make a request to us, we will aim to respond to you within one month. We will not charge a fee for dealing with your request.