121 Courses

***From Tech Novice to IT Hero: Your Journey to IT Support Mastery*** Did you know that the global IT support technician workforce is projected to grow by 11% by 2030? This rising demand highlights the crucial role IT Support Technicians play in keeping businesses and organizations running smoothly. This comprehensive IT Support Technician course equips you with the theoretical knowledge and understanding to excel in this IT Support Technician dynamic field. Our CPD-accredited IT Support Technician course is designed to provide a wide-ranging understanding of the essential theoretical concepts required in this field. From understanding how people use computers to managing files and mitigating IT security threats, this IT Support Technician course covers everything you need to know to become an effective IT Support Technician. Learning Outcomes By the end of this IT Support Technician course, you will be able to: Describe the core components of computer systems and their functionalities. Explain various data storage solutions and network configurations. Navigate different operating systems and manage files effectively. Identify and mitigate common IT security threats. Implement preventative maintenance practices to ensure system stability. Apply systematic troubleshooting methodologies to resolve user issues. Why would you choose the IT Support Technician course from Compliance Central: Lifetime access to IT Support Technician course materials Full tutor support is available from Monday to Friday with the IT Support Technician course Learn IT Support Technician skills at your own pace from the comfort of your home Gain a complete understanding of IT Support Technician course Accessible, informative IT Support Technician learning modules designed by experts Get 24/7 help or advice from our email and live chat teams with the IT Support Technician Study IT Support Technician in your own time through your computer, tablet or mobile device A 100% learning satisfaction guarantee with your IT Support Technician Course This IT Support Technician course is designed to provide a comprehensive and theoretical foundation for a successful career in IT support. Module 01: How People Use Computers This module delves into the basic principles of human-computer interaction, exploring how users interact with different types of computers. You will gain a thorough understanding of user behavior and preferences, which is essential for any IT Support Technician. Module 02: System Hardware Understanding the components of computer hardware is vital. This module covers the various parts of a computer system, including the motherboard, CPU, RAM, and other critical components, providing the foundational knowledge every IT Support Technician needs. Module 03: Device Ports and Peripherals Learn about the different types of ports and peripherals used with computers, including printers, scanners, and external storage devices. Module 04: Data Storage and Sharing Data management is a key skill for any IT Support Technician. This module covers various data storage methods, including hard drives, SSDs, and cloud storage. You will also learn best practices for data sharing and management. Module 05: Understanding Operating Systems Gain a solid theoretical understanding of operating systems, such as Windows and macOS, covering core functionalities, user interfaces, and file management techniques. Module 06: Setting Up and Configuring a PC Learn the steps involved in setting up and configuring a personal computer. This module covers installation processes, system configuration, and optimization techniques, which are essential skills for an IT Support Technician. Module 07: Setting Up and Configuring a Mobile Device Learn about the theoretical foundations of mobile device setup and configuration, covering different operating systems and security considerations. Module 08: Managing Files Master essential file management techniques in this module. You'll learn how to create, organize, search for, and manipulate files and folders on various operating systems. Module 09: Using and Managing Application Software Explore the theoretical aspects of using and managing application software. This module covers software installation, configuration, and troubleshooting techniques. Module 10: Configuring Network and Internet Connectivity Gain a theoretical understanding of network configurations, including network types, internet connectivity, and network devices like routers and switches. Module 11: IT Security Threat Mitigation Understanding IT security is crucial for an IT Support Technician. This module covers common security threats, how to identify them, and best practices for mitigation. Module 12: Computer Maintenance and Management Discover preventative maintenance practices to ensure the optimal performance and stability of computer systems. Module 13: IT Troubleshooting Learn systematic troubleshooting methodologies to identify and resolve user issues related to hardware, software, and network connectivity. Module 14: Understanding Databases This module provides a theoretical introduction to databases, exploring their functionalities and how they are used to store and manage data. Module 15: Developing and Implementing Software Gain a basic theoretical understanding of the software development process, including different programming languages and software implementation strategies. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This IT Support Technician course is ideal for: Individuals with no prior IT experience looking to enter the IT support field. Professionals seeking to develop a strong theoretical foundation in IT support principles. Anyone interested in refreshing their knowledge of core IT concepts. Career changers looking to transition into the IT industry. Individuals seeking to pursue further IT certifications. Those considering a career in IT support roles. Requirements There are no specific prerequisites for this IT Support Technician course. However, a basic understanding of computers and a willingness to learn are beneficial. Career path An IT Support Technician course can open doors to various exciting career paths in the IT field. IT Support Specialist: £20,000 to £35,000 per year Help Desk Technician: £18,000 to £30,000 per year Network Support Engineer: £25,000 to £40,000 per year Systems Administrator: £25,000 to £45,000 per year IT Consultant: £30,000 to £60,000 per year IT Manager: £35,000 to £70,000 per year Certificates CPD Accredited PDF Certificate Digital certificate - Included CPD Accredited PDF Certificate CPD Accredited Hard Copy Certificate Hard copy certificate - £10.79 CPD Accredited Hard Copy Certificate Delivery Charge: Inside the UK: Free Outside of the UK: £9.99 each

Are you looking to enhance your IT Support Technician skills? If yes, then you have come to the right place. Our comprehensive course on IT Support Technician will assist you in producing the best possible outcome by mastering the IT Support Technician skills. The IT Support Technician is for those who want to be successful. In the IT Support Technician, you will learn the essential knowledge needed to become well versed in IT Support Technician. Our IT Support Technician starts with the basics of IT Support Technician and gradually progresses towards advanced topics. Therefore, each lesson of this IT Support Technician is intuitive and easy to understand. Why would you choose the IT Support Technician from Compliance Central: Lifetime access to IT Support Technician materials Full tutor support is available from Monday to Friday with the IT Support Technician Learn IT Support Technician skills at your own pace from the comfort of your home Gain a complete understanding of IT Support Technician Accessible, informative IT Support Technician learning modules designed by expert instructors Get 24/7 help or advice from our email and live chat teams with the IT Support Technician course Study IT Support Technician in your own time through your computer, tablet or mobile device. A 100% learning satisfaction guarantee with your IT Support Technician Improve your chance of gaining in demand skills and better earning potential by completing the IT Support Technician IT Support Technician Curriculum Breakdown of the IT Support Technician Section 01: How People Use Computers The Case for Computer Literacy Features Common to Every Computing Device Common General-Purpose Computing Devices Networks of Computing Devices Remotely-Accessed Computer Systems Specialized Computer Systems Specialty I/O Devices Section 02: System Hardware CPUs Passive and Active Cooling RAM and Active Memory Motherboards Power Supplies AMA - Ask Me Anything about System Hardware Section 03: Device Ports and Peripherals Ports and Connectors General Use I/O Devices AMA - Ask Me Anything about I/O, Ports and Peripherals Section 04: Data Storage and Sharing Basics of Binary Storage Technologies Mass Storage Variation AMA - Ask Me Anything about Data Storage and Sharing Section 05: Understanding Operating Systems Operating System Functions Operating System Interfaces AMA - Ask Me Anything about Understanding OS's Section 06: Setting Up and Configuring a PC Preparing the Work Area Setting up a Desktop PC Completing PC Setup AMA - Ask Me Anything about Setting up and Configuring a PC Section 07: Setting Up and Configuring a Mobile Device Personalizing a Tablet AMA - Ask Me Anything about Mobile Devices Part 1 AMA - Ask Me Anything about Mobile Devices Part 2 Section 08: Managing Files File Management Tools File Manipulation Backups AMA - Ask Me Anything about Managing Files Section 09: Using and Managing Application Software Walking Survey of Applications Managing Applications Applications and Extensions AMA - Ask Me Anything about Working with Applications Section 10: Configuring Network and Internet Connectivity Wi-Fi Setup Going High Speed Setting Up and Sharing Printers AMA - Ask Me Anything about Networks and Internet Connectivity Part 1 AMA - Ask Me Anything about Networks and Internet Connectivity Part 2 Section 11: IT Security Threat Mitigation Physical Security Dealing with Malware Password Management Clickworthy Perils of Public Internet AMA - Ask Me Anything about IT Threat Mitigation Part 1 AMA - Ask Me Anything about IT Threat Mitigation Part 2 Section 12: Computer Maintenance and Management Power Management Cleaning and Maintaining Computers Trash it or Stash it? AMA - Ask Me Anything about Computer Maintenance and Management Section 13: IT Troubleshooting Troubleshooting 101 AMA - Ask Me Anything about Troubleshooting Computers Part 1 AMA - Ask Me Anything about Troubleshooting Computers Part 2 Section 14: Understanding Databases Introduction to Databases Database Details AMA - Ask Me Anything about Databases Section 15: Developing and Implementing Software Introduction to Programming Programming with a PBJ Sandwich AMA - Ask Me Anything about Programming CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The IT Support Technician helps aspiring professionals who want to obtain the knowledge and familiarise themselves with the skillsets to pursue a career in IT Support Technician. It is also great for professionals who are already working in IT Support Technician and want to get promoted at work. Requirements To enrol in this IT Support Technician, all you need is a basic understanding of the English Language and an internet connection. Career path The IT Support Technician will enhance your knowledge and improve your confidence in exploring opportunities in various sectors related to IT Support Technician. Certificates CPD Accredited PDF Certificate Digital certificate - Included CPD Accredited PDF Certificate CPD Accredited Hard Copy Certificate Hard copy certificate - £10.79 CPD Accredited Hard Copy Certificate Delivery Charge: Inside the UK: Free Outside of the UK: £9.99

IT Support Assistant Prepare for a career in the high-growth field of IT Support. No experience or degree is required. Get comprehensive IT Support training designed by professionals and get on the fast track to a competitively paid job. There are 140,500 UK job openings in IT Support and a £29,800 average entry-level salary in IT support. The role of IT Support Technician is vital within any business and with our Level 3 Diploma in IT Support Assistant, your skills will be highly in demand. You'll be a valued IT Support member of the team, keeping computers running smoothly and precious data protected. Courses included in this IT Support Assistant Bundle: Course 01: IT Support Technician Training Course 02: IT Asset Department Course 03: Learning Computers and Internet Level 2 Course 04: IT For Recruiters Course 05: Building Your Own Computer Course 06: Electronic & Electrical Devices Maintenance Course 07: Cyber Security Incident Handling and Incident Response Course 08: GDPR Data Protection Level 5 Course 09: Data Center Training Essentials: General Introduction Course 10: Complete Windows 10 Troubleshooting for IT Help Desk Course 11: Computer Networks Security Course 12: Python Programming for Everybody Course 13: Diploma in Computer Programming Course 14: Computer Hacking Forensic Investigator Course 15: Internet of Things Course 16: Information Management Course 17: CompTIA Networking - Level 4 Course 18: CompTIA Network+ Certification Course 19: Cloud Computing / CompTIA Cloud+ (CV0-002) Course 20: Level 2 Microsoft Office Essentials So enrol now in this IT Support Assistant bundle to advance your career! IT Support Assistant Curriculum of IT Support Assistant Course 01: IT Support Technician Training Section 01: How People Use Computers Section 02: System Hardware Section 03: Device Ports and Peripherals Section 04: Data Storage and Sharing Section 05: Understanding Operating Systems Section 06: Setting Up and Configuring a PC Section 07: Setting Up and Configuring a Mobile Device Section 08: Managing Files Section 09: Using and Managing Application Software Section 10: Configuring Network and Internet Connectivity Section 11: Security Threat Mitigation Section 12: Computer Maintenance and Management Section 13: Troubleshooting Section 14: Understanding Databases Section 15: Developing and Implementing Software The detailed curriculum of the IT Support Assistant bundle is given in the resources section. How will I get my Certificate? After successfully completing the IT Support Assistant course, you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (Previously it was £10 * 11 = £110) Hard Copy Certificate: Free (For The Title Course) CPD 130 CPD hours / points Accredited by CPD Quality Standards Who is this course for? IT Support Assistant Anyone from any background can enrol in this IT Support Assistant Training Bundle. Requirements IT Support Assistant This IT Support Assistant Training Course has been designed to be fully compatible with tablets and smartphones. Career path IT Support Assistant This comprehensive IT Support Assistant course is ideal for anyone who wants to take their professional development skills to the next level and fast track their career in any of the following roles: Trainer Manager Support Manager Support Associate Support Technician Customer Support Support Specialist Technical Support Engineer Technician Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included You will get the Hard Copy certificate for the title course (IT Support Technician Training) absolutely Free! Other Hard Copy certificates are available for £10 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.

In today's digital age, it is becoming increasingly important for individuals and businesses to have a strong understanding of information technology (IT). IT training can provide individuals with the skills and knowledge they need to succeed in a variety of industries and positions. From computer programming to networking and cybersecurity, IT Support training can open up a world of career opportunities and help businesses stay competitive in an increasingly digital marketplace. There are several reasons why IT Support training is important for individuals and businesses. First and foremost, a strong understanding of IT Support can help individuals and businesses stay up-to-date with the latest technology and trends. This can be especially important in fast-paced industries where technology is constantly evolving. In addition, IT Support training can help individuals and businesses improve efficiency and productivity by streamlining processes and automating tasks. The demand for IT Support Technician is on the rise as businesses and organisations continue to rely on technology to improve efficiency and stay competitive. This demand is reflected in the growing number of job openings in the field, as well as the increasing salaries being offered to IT professionals. Whether you are a business owner looking to improve your organisation's technological capabilities or an individual looking to enter the IT field, now is the time to start building your skills and knowledge through an IT Support training course. Regardless of your industry or profession, it is becoming increasingly important for everyone to have a basic understanding of IT. From computer basics to cybersecurity, IT Support training can help individuals and businesses protect themselves and their data from cyber threats. In addition, a basic understanding of IT Support can help individuals and businesses stay competitive in an increasingly digital job market. Whether you are a student, a business owner, or a professional looking to improve your skills, enrol in our IT Support Training course and keep yourself updated just as everyone is. Learning Outcome Upon completing this IT Support Training course, you should be able to: Understand the impact and importance of information technology in today's world Learn about different types of communication and networking technologies Explore the skills that will be required in the future in the field of information technology Know about the importance of technology as a foundation skill in various industries Develop proficiency in word processing, presentation, and spreadsheet software Find out how to create and edit databases for storing and organising information from this IT Support course. Understand the basics of project management in the field of information technology FREE Course: ***Information Management*** Module 01: Introduction Module 02: Information Management Strategy Module 03: Databases and Information Management Module 04: Management Information Systems (MIS) Module 05: Auditing Information Systems Module 06: Ethical and Social Issues and Data Protection What will make you stand out? Upon completion of this IT Support online course, you will gain: CPD QS Accredited Proficiency Lifetime access to the whole collection of learning materials. The online test with immediate results You can study and complete the course at your own pace. Study the IT Support course using any internet-connected device, such as a computer, tablet, or mobile device. The IT Support Technician course provides an immersive exploration into the dynamic realm of Information Technology. Tailored to reflect the evolving needs of the industry, this course spotlights the central role of IT Support in ensuring the seamless operation of contemporary, technology-driven enterprises. Delving into the intricacies of effective communication, robust network management, and adeptness in various software tools, participants are primed to become proficient IT Support technicians. As technology's footprint expands in every sector, the demand for skilled IT Support personnel rises. This course serves as a comprehensive guide, arming learners with the expertise needed to navigate and excel in this ever-changing domain. Elevate your skills, understanding, and career prospects by mastering the critical aspects of IT Support through our comprehensive course. Enrol today and begin your journey towards becoming an indispensable asset in the IT domain, ensuring smooth technological operations in contemporary digital landscapes. CPD 20 CPD hours / points Accredited by CPD Quality Standards Module 01: Introduction: A Transforming Technology 16:00 1: Introduction: A Transforming Technology 16:00 PDF Module 02: Importance of Information Technology 08:00 2: Importance of Information Technology 08:00 PDF Module 03: Communication and Network 17:00 3: Communication and Network 17:00 PDF Module 04: Future Skills Required in Information Technology 10:00 4: Future Skills Required in Information Technology 10:00 PDF Module 05: Technology as a Foundation Skill Area 07:00 5: Technology as a Foundation Skill Area 07:00 PDF Module 06: Word Processing Software 17:00 6: Word Processing Software 17:00 PDF Module 07: Presentation Software 18:00 7: Presentation Software 18:00 PDF Module 08: Creating and Editing Spreadsheet Part 1 11:00 8: Creating and Editing Spreadsheet (Part 1: The Basics of Spreadsheets) 11:00 PDF Module 09: Creating and Editing Spreadsheet Part 2 16:00 9: Creating and Editing Spreadsheet (Part 2: Navigation and Edit) 16:00 PDF Module 10: Storing Database 16:00 10: Storing Database 16:00 PDF Module 11: Information Technology Project Management 11:00 11: Information Technology Project Management 11:00 PDF ***FREE Course : Information Management 1:22:19 12: Introduction to Information Management 18:08 13: Information Management Strategy 10:28 14: Databases and Information Management 17:08 15: Management Information Systems (MIS) 09:17 16: Auditing Information Systems 09:18 17: Ethical and Social Issues and Data Protection 18:00 Assignment (Optional) - IT Support 04:00 18: Assignment On IT Course 04:00 PDF Order Your CPD Quality Standard Certificate (Optional) 01:00 19: Order Your CPD Quality Standard Certificate (Optional) 01:00 PDF Who is this course for? This IT Support course is suitable for anyone interested in learning about information technology and developing skills in this field, including: Students studying computer science, information technology, or a related field Professionals working in the IT field looking to update their knowledge and skills Business owners or entrepreneurs who want to improve their understanding of technology and how it can be used in their business Individuals interested in pursuing a career in the field of information technology Requirements Without any formal requirements, you can delightfully enrol in this IT Support course. Career path Upon completing this course, individuals may pursue a career in the following fields: IT Support Technician IT Support Manager IT Support Technician IT Administrator IT Support Analyst IT Teacher IT Support Engineer IT Support Helpdesk Analyst Certificates CPD Quality Standard Certificate Digital certificate - £4.99 Hardcopy Certificate (FREE UK Delivery) Hard copy certificate - £9.99 Hardcopy Transcript: £9.99

IT User Skills Level 2 - CPD Certified Essential IT Skills Level 2 | IT Support Technician Training | Internet of Things Hacking | Learning Computers and Internet Level 2 | Building Your Own Computer | Electronic & Electrical Devices Maintenance | Cyber Security Incident Handling and Incident Response | GDPR Data Protection and much more... Did you know that 95% of jobs require some level of IT skills? And with the rapid advancement of technology, these skills are becoming more and more crucial in the job market. Our IT User Skills Level 2 bundle, which includes 12 CPD-certified courses, will equip you with the necessary skills to stay ahead of the game. The courses in this bundle cover a range of essential IT skills, from Essential IT Skills Level 2 to Cyber Security Incident Handling and Incident Response and GDPR Data Protection Level 5. You'll also learn how to build your own computer, maintain electronic and electrical devices, troubleshoot Windows 10, and much more. By the end of these courses, you'll have a comprehensive understanding of IT and be ready to take on any challenges in the field. One of the standout courses in this bundle is the ChatGPT Training course. This course focuses on natural language processing, a field that is rapidly growing and transforming the IT industry. You'll learn how to use Prompts and artificial intelligence effectively to have conversations with chatbots like ChaptGPT to get the best possible outcome. This course will not only enhance your IT skills but also make you stand out in the job market as an innovative and forward-thinking candidate. Investing in your IT skills is investing in your career. Don't miss out on the opportunity to gain the knowledge and expertise needed to succeed in today's job market. Enrol in our IT User Skills Level 2 bundle and take the first step towards a brighter future. Learning Outcomes: Upon completion of the courses, you will be able to: Develop essential IT skills to stay ahead in the job market Learn how to build your own computer and maintain electronic and electrical devices Understand cyber security incident handling and GDPR data protection Learn how to troubleshoot Windows 10 and other computer issues Gain knowledge on cloud computing and CompTIA Cloud+ Become knowledgeable in natural language processing with the ChatGPT Training course Learn about hacking and data centre training essentials Develop skills in IT support technician training Along with this IT User Skills Level 2 course, you will get 10 premium courses, an original hardcopy, 11 PDF certificates (Main Course + Additional Courses) Student ID card as gifts. This IT User Skills Level 2 Bundle Consists of the following Premium courses: Course 01: Essential IT Skills Level 2 Course 02: IT Support Technician Training Course 03: Internet of Things Hacking Course 04: Learning Computers and Internet Level 2 Course 05: Building Your Own Computer Course 06: Electronic & Electrical Devices Maintenance Course 07: Cyber Security Incident Handling and Incident Response Course 08: GDPR Data Protection Level 5 Course 09: Data Center Training Essentials: General Introduction Course 10: Complete Windows 10 Troubleshooting for IT HelpDesk Course 11: Cloud Computing / CompTIA Cloud+ (CV0-002) Course 12: Level 2 Microsoft Office Essentials Course 13: Chat GPT Crush Course Enrol now in IT User Skills Level 2 to advance your career and use the premium study materials from Apex Learning. The IT User Skills Level 2 - CPD Certified bundle incorporates basic to advanced level skills to shed some light on your way and boost your career. Hence, you can strengthen your IT User Skills Level 2 expertise and essential knowledge, which will assist you in reaching your goal. Moreover, you can learn from any place in your own time without travelling for classes. Essential IT Skills Module 01: Introduction: A Transforming Technology Module 02: Importance of Information Technology Module 03: Communication and Network Module 04: Future Skills Required in Information Technology Module 05: Technology as a Foundation Skill Area Module 06: Word Processing Software Module 07: Presentation Software Module 08: Creating and Editing Spreadsheet (Part 1: The Basics of Spreadsheets) Module 09: Creating and Editing Spreadsheet (Part 2: Navigation and Edit) Module 10: Storing Database Module 11: Information Technology Project Management Certificate: PDF Certificate: Free (Previously it was £6*11 = £66) Hard Copy Certificate: Free (For The Title Course: Previously it was £10) CPD 120 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The IT User Skills Level 2 - CPD Certified course is perfect for individuals who have an interest in or are currently employed in this industry. However, it is important to recognize that this IT User Skills Level 2 - CPD Certified course is not regulated. If you want to become certified, you must register for the programs listed below: BCS Level 1 Award in IT User Skills (ECDL Essentials) (ITQ) BCS Level 2 Certificate in IT User Skills (ECDL Core) BCS Level 2 Certificate in IT User Skills (ECDL Extra) (ITQ) BCS Level 2 ECDL Award in IT User Skills BCS Level 2 ECDL Certificate in IT User Skills BCS Level 3 Certificate in IT User Skills (ICDL Advanced) (ITQ) NCFE Level 3 Diploma in Skills for Business: IT Requirements This IT User Skills Level 2 course has been designed to be fully compatible with tablets and smartphones. Career path Our IT User Skills Level 2 will prepare you for a range of careers, including: IT Support Technician (£17k-£31k) Cyber Security Analyst (£25k-£50k) Cloud Computing Engineer (£25k-£70k) IT Helpdesk Manager (£25k-£45k) Data Centre Technician (£20k-£35k) IT Consultant (£20k-£60k) Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included You will get the Hard Copy certificate for the title course (IT Support Technician Training) absolutely Free! Other Hard Copy certificates are available for £10 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.

Boost Your Career with Apex Learning and Get Noticed By Recruiters in this Hiring Season! Get Hard Copy + PDF Certificates + Transcript + Student ID Card worth £160 as a Gift - Enrol Now Are you looking to enhance your Service Helpdesk & Technical Support Skills and make yourself a valuable asset in today's job market? Look no further, because our online course is designed to help you achieve just that! Our Service Helpdesk & Technical Support Skills course is ideal for professionals who want to enhance their existing skill set, beginners who want to kickstart their career, or even freelancers who want to start a new business on housekeeping. With this course, you'll gain practical knowledge and skills that are essential for anyone working in customer service and technical support. Learning Outcome of Service Helpdesk & Technical Support: Effective communication skills: Learn how to communicate clearly and effectively with customers and colleagues. Phone etiquette: Master the art of answering and making calls, and build a positive rapport with customers. Active listening: Learn how to listen actively and respond appropriately to customer needs. Problem-solving: Develop problem-solving skills to help you quickly and effectively resolve customer issues. Organisational skills: Learn how to manage your workload and stay organised in a fast-paced work environment. Customer relationship management: Learn how to build and maintain strong customer relationships over time. Business writing skills: Develop effective business writing skills to create clear, concise, and professional written communications. This Service Helpdesk & Technical Support Skills Bundle Consists of the following Premium courses: Course 01: Service Helpdesk & Technical Support Course Course 02: IT Support Technician Training Course 03: Email Writing Training Course 04: Workplace Safety Course 05: Dealing With Difficult People Training Course Course 06: Document Control Course 07: GDPR Course 08: Level 2 Microsoft Office Essentials Course 09: Minute Taking Essentials Level 2 Course 10: Workplace Confidentiality Course 11: Customer Relationship Management Service Helpdesk & Technical Support Skills Curriculum of Service Helpdesk & Technical Support Skills Bundle Course 01: Service Helpdesk & Technical Support Course Module 01: Managing Interoffice Calls and Voicemail Module 02: Aspects of Phone Etiquette Module 03: Business Telephone Skills Module 04: Building Rapport Over the Phone Module 05: Inbound and Outbound Calls module 06: Active Listening and Managing Tough Callers Module 07: Mail Services and Shipping Module 08: Intra Organisation Dealings Module 09: Problem Solving over the Phone Module 10: Record Keeping and Filing Systems Module 11: Business Writing Skills Module 12: Organisational Skills Module 13: Communication Skills Module 14: Customer Relationship Management Module 15: Effective Planning and Scheduling Module 16: Invoicing/Petty Cash How will I get my Certificate? After successfully completing the Service Helpdesk & Technical Support Skills course, you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificates: Free (Previously it was £10*11= £110) Hard Copy Certificates: Free (Previously it was £20*11= £220) So, enrol now in this Service Helpdesk & Technical Support Skills course to advance your career! CPD 140 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Service Helpdesk & Technical Support Skills Anyone from any background can enrol in this Service Helpdesk & Technical Support Skills bundle. Requirements Service Helpdesk & Technical Support Skills Our Service Helpdesk & Technical Support Skills is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. Career path Service Helpdesk & Technical Support Skills Having these various expertise will increase the value in your CV and open you up to multiple job sectors. Certificates Certificate of completion Digital certificate - Included

Get Hard Copy + PDF Certificates + Transcript + Student ID Card worth £160 as a Gift - Enrol Now Know how to protect personal data and ensure that neither you nor your clients experience fraud or serious criminal acts. This comprehensive course delivers all the information needed to follow the UK's Data Protection Act and safeguard confidential details from exposure. The Data Protection Level 5 bundle is an invaluable overview of crucial data legislation for commercial businesses and individuals. You will be made aware of the latest threats and methods by which a computer can be illegally accessed, and vital material can be stolen. Alongside this, you will be enlightened as to the available security protocols, and the actions that you must legally take. With a single payment, you will gain access to Data Protection Level 5 including 10 premium courses, an original hardcopy certificate, transcript and a student ID card which will allow you to get discounts on things like music, food, travel and clothes etc. This Data Protection and Data Security Level 2 Bundle Consists of the following Premium courses: Course 01: GDPR Data Protection Level 5 Course 02: Data Protection and Data Security Level 2 Course 03: CompTIA Security+ (SY0-601) Course 04: Cyber Security Incident Handling and Incident Response Course 05: IT Support Technician Training Course 06: Encryption Course 07: CyberSecurity Law Online Course Course 08: Network Security Level 2 Course 09: Introduction to Data Analysis Course 10: Data Structures Complete Course Course 11: Criminal Law and Criminology Diploma Take this course anywhere and at any time. Don't let your lifestyle limit your learning or your potential. Data Protection and Data Security Level 2 will provide you with the CPD certificate that you'll need to succeed. Gain experience online and interact with experts. This can prove to be the perfect way to get noticed by a prospective employer and stand out from the crowd. Data Protection and Data Security Level 2 has been rated and reviewed highly by our learners and professionals alike. We have a passion for teaching, and it shows. All of our courses have interactive online modules that allow studying to take place where and when you want it to. The only thing you need to take Data Protection and Data Security Level 2 is Wi-Fi and a screen. You'll never be late for class again. Experienced tutors and mentors will be there for you whenever you need them, and solve all your queries through email and chat boxes. Data Protection Course Curriculum Data Protection: Course 01: GDPR Data Protection Level 5 Module 01: GDPR Basics Module 02: GDPR Explained Module 03: Lawful Basis for Preparation Module 04: Rights and Breaches Module 05: Responsibilities and Obligations Course 02: Data Protection and Data Security Level 2 GDPR Basics GDPR Explained Lawful Basis for Preparation Rights and Breaches Responsibilities and Obligations Course 03: CompTIA Security+ (SY0-601) Section 01: Introduction Section 02: Risk Management Section 03: Cryptography Section 04: Identity and Account Management Section 05: Tools of the Trade Section 06: Securing Individual Systems Section 07: The Basic LAN Course 04: Cyber Security Incident Handling and Incident Response Section 01: An Introduction to Incident Handling Section 02: Preparation for an Incident Section 03: Identification Section 04: Containment Section 05: Eradication Course 05: IT Support Technician Training Section 01: How People Use Computers Section 02: System Hardware Section 03: Device Ports and Peripherals Section 04: Data Storage and Sharing Section 05: Understanding Operating Systems Course 06: Encryption Section 01: Introduction Section 02: Basics of Common Encryption Section 03: Technical Aspects of Encryption Section 04: AES Basic Tech Demo Section 05: File and System Encryption Section 06: Conclusion Course 07: Cyber Security Law Online Course Module 01: Introduction to Cyber Law Module 02: Cyber Law, Cyber Ethics and Online Gambling Module 03: Cyber Crime, Cyber Security and Trust in Cyberspace Module 04: Threat Factors: Computer as a Target Course 08: Network Security Level 2 Security and Risk Management Asset Security Security Engineering Communication and Network Security Identity and Access Management Course 09: Introduction to Data Analysis Module 01: Introduction Module 02: Agenda and Principles of Process Management Module 03: The Voice of the Process Module 04: Working as One Team for Improvement Module 05: Exercise: The Voice of the Customer Course 10: Data Structures Complete Course Unit 01: Introduction Unit 02: Arrays Unit 03: Liked List Unit 04: Stack Unit 05: Queues Course 11: Criminal Law and Criminology Diploma Module 1: Classification of Crime Module 2: UK Law & Legal System Module 3: Understanding Criminal Psychology Module 4: Dealing with Crime Module 5: Forensic Science How will I get my Certificate? After successfully completing the course you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (Previously it was £6*11 = £66) Hard Copy Certificate: Free (For The Title Course: Previously it was £10) CPD 145 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this Data Protection bundle. Requirements This Data Protection course has been designed to be fully compatible with tablets and smartphones. Career path Having these various CPD certificate will increase the value in your CV and open you up to multiple sectors such as Business & Management, Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included You will get the Hard Copy certificate for the title course (GDPR Data Protection Level 5) absolutely Free! Other Hard Copy certificates are available for £10 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost

Receptionist: Office Admin and Reception No matter the type or the size of an organisation, every office needs a receptionist and someone to take care of the administrative tasks. Therefore, if you can train yourself in administrative and receptionist work, you will have a lot of job opportunities knocking at your door. The Office Admin and Receptionist bundle will provide you with quality training. It will equip you with the essential skills and confidence to carry out the responsibilities. The Office Admin and Receptionist Course will help you acquire the essential skills to become a proficient receptionist or an office admin. In this bundle, you will learn how to represent your company in the best possible manner. The easy-to-follow modules will help you in developing your telephone skills. Furthermore, you will become competent in record keeping and filing. In addition, this valuable bundle will teach you organisation skills, communication skills, time management skills, and more. Most importantly, this bundle will provide you with quality training in MS Excel. Along with this Receptionist: Office Admin and Reception Training course, you will get 10 additional premium courses, Course 01: Office Admin and Reception Course 02: Conflict Management Course 03: Minute Taking Essentials Level 2 Course 04: Document Control Course 05: Effective Communication Skills Course 06: GDPR Course 07: MS Word Diploma Course 08: Facilities Management Level 3 Course 09: IT Support Technician Training Course 10: Leadership & Management Diploma Course 11: Workplace Health and Safety Diploma Course 12: Time Management Whether you are looking to brighten up your CV, just starting out in the industry, looking for a career change or just fancy learning something new, this online Receptionist: Office Admin and Reception is perfect! The Receptionist: Office Admin and Reception bundle incorporates basic to advanced level skills to shed some light on your way and boost your career. Hence, you can strengthen your Receptionist: Office Admin and Reception expertise and essential knowledge, which will assist you in reaching your goal. Moreover, you can learn Receptionist: Office Admin and Reception from any place in your own time without travelling for classes. SO enrol now in this Receptionist: Office Admin and Reception bundle to advance your career! Receptionist: Office Admin and Reception You'll discover how to master the Receptionist skill while exploring relevant and essential topics. Course Curriculum of Receptionist: Office Admin and Reception Bundle Course 01: Office Admin and Reception Business Telephone Skills Representing Your Boss and Company Mail Services and Shipping Travel Arrangements Organizing Meetings and Conferences Time Management Record Keeping and Filing Systems Business Writing Skills Organizational Skills Communication Skills Customer Service Effective Planning and Scheduling Invoicing/Petty Cash Business Environment Advanced MS Excel How will I get my Receptionist: Office Admin and Reception Certificate? After successfully completing the Receptionist: Office Admin and Reception course, you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (Previously it was £6*11 = £66) Hard Copy Certificate: Free (For The Title Course: Previously it was £10) CPD 150 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this Receptionist: Office Admin and Reception bundle. Requirements Receptionist: Office Admin and Reception This Receptionist : Office Admin and Reception bundle has been designed to be fully compatible with tablets and smartphones. Career path Having this Receptionist: Office Admin and Reception expertise will increase the value of your CV and open you up to multiple job sectors. Certificates Certificate of completion Hard copy certificate - Included You will get the Hard Copy certificate for the title course (Office Admin and Reception) absolutely Free! Other Hard Copy certificates are available for £10 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost. Certificate of completion Digital certificate - Included Certificate of completion is included in course price

------------------------NEW YEAR SALE ENDS TODAY------------------------ Get Hard Copy + PDF Certificates + Transcript + Student ID Card worth £160 as a Gift - Enrol Now The CompTIA Network course provides advanced-level knowledge and experience with personal computer operating systems and networks to present fundamental skills and concepts. The content of the course is to prepare you for the job related to networking career. The course includes Network Theory including OSI layers, LANs and WANs, network types and transmissions. You will also learn about the Bounded Network Media like cables, fibre optics, and converters and connectors. You will also be introduced to Network implementations, network communication protocols, IPv4, special addresses, CIDR, IPv6, Routing, TCP/IP services, WANinfrastructure and Cloud Virtualization Technologies. The CompTIA Network also focuses on the Network Security System, Remote Networking, and Networking Management. Finally, the course will provide you with information about the Troubleshooting Network and the basics of SOHO (Small Office Home Office) Network. Develop the skills to thrive in the IT industry by enrolling today! Along with this CompTIA Network Level 4, you will get 10 additional Career development courses, an original hardcopy certificate, a transcript and a student ID card which will allow you to get discounts on things like music, food, travel and clothes etc. What other courses are included with this CompTIA Network Level 4? Course 01: CompTIA Networking - Level 4 Course 02: CompTIA Network+ Certification Course 03: Network Security Level 2 Course 04: CompTIA Security+ (SY0-601) Course 05: CompTIA Network (N10-007) Course 06: CompTIA CySA+ Cybersecurity Analyst (CS0-002) Course 07: CompTIA PenTest+ (Ethical Hacking) Course 08: CompTIA IT Fundamentals ITF+ (FCO-U61) Course 09: Encryption Course 10: Secure Programming of Web Applications Course 11: IT Support Technician Training Gain computer networking expertise and build an outstanding career in IT infrastructure by attending the highly advanced CompTIA Networking - Level 4 course. CompTIA Network Level 4 will provide you with the CPD certificate that you'll need to succeed. Gain experience online and interact with experts. This can prove to be the perfect way to get noticed by a prospective employer and stand out from the crowd. Experienced tutors and mentors will be there for you whenever you need them, and solve all your queries through email and chat boxes. Benefits you'll get choosing Apex Learning for this course: One payment, but lifetime access to 11 CPD courses Certificates, student ID for the title course included in a one-time fee Full tutor support available from Monday to Friday Free up your time - don't waste time and money travelling for classes Accessible, informative modules taught by expert instructors Learn at your ease - anytime, from anywhere Study the course from your computer, tablet or mobile device CPD accredited course - improve the chance of gaining professional skills Gain valuable knowledge without leaving your home In the comprehensive CompTIA Networking - Level 4 course, you'll be equipped with advanced computer networking knowledge and skills. You'll learn about network types, layers, bounded/unbounded media, implementation, and routing credentials. You'll learn about WAN infrastructure, network security breaches, network management and troubleshooting issues, and many more. Our expert educators will thoroughly train you on every module to give you an in-depth understanding of all topics. Curriculum: Course 01: CompTIA Networking - Level 4 Network Theory Bounded Network Media Unbounded Network Media Network Implementations TCP/IP Addressing and Data Delivery Routing TCP/IP Services WAN Infrastructure Cloud and Virtualization Technologies Network Security Basics Preventing Security Breaches Responding to Security Incidents Remote Networking Network Management Troubleshooting Network Issues Planning and Implementing a SOHO Network The detailed curriculum of the bundle is given in the resources section. How will I get my Certificate? After successfully completing the course you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (Previously it was £6*11 = £66) Hard Copy Certificate: Free (For The Title Course: Previously it was £10) If you want to get hardcopy certificates for other courses, generally you have to pay £20 for each. But this Fall, Apex Learning is offering a Flat 50% discount on hard copy certificates, and you can get each for just £10! P.S. The delivery charge inside the U.K. is £3.99 and the international students have to pay £9.99. CPD 155 CPD hours / points Accredited by CPD Quality Standards Who is this course for? There is no experience or previous qualifications required for enrolment on this course. It is available to all students, of all academic backgrounds. Requirements Our courseis fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. Career path Having this CPD certificate will increase the value in your CV and open you up to multiple sectors such as Business & Management, Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included You will get the Hard Copy certificate for the title course (CompTIA Networking - Level 4) absolutely Free! Other Hard Copy certificates are available for £10 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.

Microsoft Office Specialist (MOS) is the world's most admired suite of business productivity tools. Its Word, Excel, and PowerPoint products set the standard for word processing, spreadsheet and data use and business presentations, respectively. Microsoft Office is required for about 40% of all job postings. This Microsoft Office Specialist (MOS) course teaches learners all they need to know about word, Excel, PowerPoint, Outlook, and Access. Business operations and office support positions are among the fastest-growing career areas in the current economy. From administrative assistants to specialists in business presentations, data analysis and document publishing, many of today's most promising career areas involve expertise in Microsoft Office products. Microsoft Office Specialist (MOS) is most valuable to students, teachers, schools and office systems. For students, the Microsoft Office Specialist (MOS) course boosts academic performance and preps them for college and careers. For educators, the Microsoft Office Specialist (MOS) course provides targeted training and support with every step of the way. For Administrators, the Microsoft Office Specialist (MOS) course improves institutional results. Courses are included in this Microsoft Office Specialist (MOS) Bundle: Course 01: MS Word Diploma Course 02: Microsoft Excel Level 3 Course 03: PowerPoint Diploma Course 04: Microsoft Teams Course 05: Financial Modeling Using Excel Course 06: Office Skills and Administration Management Diploma Course 07:Team Management Course 08: Touch Typing Essentials Course 09: Minute Taking Essentials Level 2 Course 10: Document Control Course 11: Data Protection and Data Security Level 2 Along with this Microsoft Office Specialist (MOS) course, you will get 10 other premium courses. Also, you will get an original Hardcopy and PDF certificate for the title course and a student ID card absolutely free. Key features of this Microsoft Office Specialist (MOS) course: This Microsoft Office Specialist (MOS) bundle is CPD QS Accredited Learn from anywhere in the world Lifetime access Microsoft Office Specialist (MOS) is entirely online 24/7 Learner support So, enrol now in this Microsoft Office Specialist (MOS) to advance your career! The Microsoft Office Specialist (MOS) bundle incorporates basic to advanced level skills to shed some light on your way and boost your career. Hence, you can strengthen your Microsoft Office Specialist (MOS) expertise and essential knowledge, which will assist you in reaching your goal. Moreover, you can learn Microsoft Office Specialist (MOS) from any place in your own time without travelling for classes. How will I get my Microsoft Office Specialist (MOS) Certificate? After successfully completing the Microsoft Office Specialist (MOS) course, you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (Previously it was £6*11 = £66) Hard Copy Certificate: Free (For The Title Course: Previously it was £10) CPD 120 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this Microsoft Office Specialist (MOS) bundle. Requirements Our Microsoft Office Specialist (MOS) course is fully compatible with PCs, Macs, laptops, tablets and Smartphone devices. Career path Microsoft Office Specialist (MOS) help qualify you for a variety of positions, including: Office Manager. Executive Assistant. Administrative Assistant. IT Support Technician. SharePoint Specialist. Database Specialist. Workbook Developer. Research Analyst. These jobs, on average, pay between £22,000 to £80,000. Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included You will get the Hard Copy certificate for the title course (MS Word Diploma) absolutely Free! Other Hard Copy certificates are available for £10 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.