1104 Courses

Duration 5 Days 30 CPD hours This course is intended for This course is intended for Cisco Unified Communications system channel partners and resellers who are responsible for deployment and application engineering for Cisco Unified Contact Center Express customers, System and technical support engineers, Day 1 and Day 2 support personnel, and Customers deploying and maintaining Cisco Unified CCX Overview Upon successful completion of this course, students will be able to create utilize advanced techniques in scripting and Cisco Unified CCX functionality The student will explore advanced techniques in scripting and Cisco Unified CCX functionality. During this five day class students will use advanced scripting to implement features that extend the functionality of Cisco Unified CCX. Cisco Unified CCX Overview Components of the Cisco Unified CCX Environment. Gateways. Routers. Cisco Unified Communications Manager. Cisco Unified CCX. Script Editor. Cisco Finesse. Cisco Unified Intelligence Center. Cisco Unified CCX Agent. External Servers. Cisco Unified CCX System Cluster Components. Engine. Database Server. Call Flow Terms. The Call Flow. The Debug Process Reactive. Non-Reactive Prompt Recording Utilities Prompt Recorder Emergency Message Recorder Basic ACD Routing Review Script Steps used in a Simple ACD Routing Script. Resource Group Routing. Defining the Contact Service Queue. Create a Simple ACD routing script Common Scripting Concepts Prompt Management. Using the Default Script. Terminating a Call and Ending a Script. Abandon Rates. Exception Handling. Script Interruptions. Check Agent Availability before and after entering queue. Using Java Methods for Holiday and Time of Day routing Accessing an External Database Database architecture and supported databases. Setting up the Database Subsystem. Using Database script steps Skills Based Routing Appling skills to agents. Defining the Contact Service Queue. Specifying the CSQ in the Script Advanced ACD Routing Overflow Routing. When to Overflow. How to get the Data Needed for Making Decisions. Describe Methods of Overflowing Basic ACD Callback Options Setup the Email Subsystem. Script for Email Notification. Script for Leaving a Recorded Message. Script for Callback when Queue Times have Decreased Enterprise Data and Session Management Define Enterprise Data in Cisco Finesse. Define a Call Variable Layout in Cisco Finesse. Define ECC Variables in the script editor. Set Enterprise Data in the script. Define Session Management. Setup Session Management. Use Session Management to Pass Variable Information Between Scripts Advanced ACD Callback Options Leave Queued Message with an Option for Callback. Scheduled Callback

Duration 5 Days 30 CPD hours This course is intended for In order to be successful in this class, incoming attendees are required to have current, hands-on experience in developing basic web applications, and be versed in HTML5, CSS3 and JavaScript. This is an intermediate level web development class, designed for experienced web developers, new to Angular, that need to further extend their skills in modern web development. Overview At the end of this five-day course, students will have an application up and running that incorporates components, directives, custom pipes, reactive forms, routes, services, unit testing, and the REST API. They will add authentication, implement the Material library, and learn how to maintain state with NgRX. They will then take a deeper dive including making their own custom directives, lazy loading modules, and E2E testing. They will learn how to enhance their application with animations and create their own Angular library. Working within in an engaging, hands-on learning environment, guided by our expert team, attendees will learn explore: What Angular is and why should you use it How Angular reduces the amount of code that you must write to add rich functionality to both existing and new web pages What TypeScript is, why it is useful, and how to use it with Angular How to facilitate development and deployment using Angular CLI How to work with the various aspects of the Angular architecture to implement clean, responsive web interfaces How Routers can support navigation within a Single Page Application What the best practices are for using Angular so that it works unobtrusively and performs well How to use Angular with HTTP to support JSON, REST, and other services Working with the Ahead of Time compiler including its impact of developers and the development process How to defend against DOM-based XSS How to manage routing decisions based on pre-defined criteria such as a successful authentication How to meet huge data requirements by processing asynchronous data streams with RxJS Simplify server-side rendering How to facilitate unit testing Enhance an Angular user interface with animations and other advanced features Optimize Angular applications with various tools and techniques Maintain state within an Angular application What Angular 9 brings to the table and its relationship to Angular 8 Mastering Angular is a five-day, hands-on course that thoroughly explores the latest Angular features and advances, demonstrating how to solve the traditional challenges of JavaScript web application development. Throughout the course students will build custom components using application routes, form validation, and unit-testing. The course starts with an introduction of Angular CLI and TypeScript, and then delves into component-driven development with Angular components, covering data-binding, directives, services, routing, HTTP, the RxJS library, forms unit testing, and REST. Students will also learn how to add authentication, use the Material library, learn the NgRX design pattern to implement the NgRX store, make custom directives, enhance their application with animations, write an E2E test, and increase their application's efficiency by lazy loading modules and creating their own Angular library Angular Overview Overview of Angular Architecture Getting Started with Angular Getting Started with TypeScript Bootstrapping with Angular CLI Angular Project Structure Working with Angular Components and Events Third Party Libraries Dynamic Views Pipes Angular Forms Forms and the Forms API Single Page Applications and Routes Single Page Applications Services and Dependency Injection Modules Using RESTful Services Overview of REST Angular and REST Angular Best Practices Angular Style Guide What is New in Angular 9 Reactive Programming in Angular Working with RxJS Security and Authentication DomSanitizer JSON Web Tokens Route Guards Enhancing the Angular App Angular Animations Angular Material Angular Elements Deep Dive into Angular Testing and Angular Deep Dive into Components and Directives Deep Dive into Services and Dependency Injection Optimizing for the Enterprise Lazy Loading Optimizing with Universal Creating Your Own Angular Library Maintain State with NgRX NgRX Store Lesson: ES6+ Sass and SCSS for Angular and Material

Duration 5 Days 30 CPD hours This course is intended for The primary audience for this course is as follows: Cisco Unified Communications system channel partners and resellers who are responsible for deployment and application engineering for Cisco Unified Contact Center Express customers. System and technical support engineers. Day 1 and Day 2 support personnel. Customers deploying and maintaining Cisco Unified CCX Overview Upon completing this course, the learner will be able to meet these overall objectives: Review Cisco Unified CCX environment components Create prompt recording tools Create a helpdesk script Apply common sense principles for scripting and system management, such as: Prompt, document, and grammar management Using the default script Scripting for proper call termination and ending a script Abandon rates Exception handling Check Agent Availability before and after entering queue Using Java Methods for Holiday and Time of Day routing Setup access and use an external database Define and use skills Script for conditional routing Script for basic callback scenarios Setup and use enterprise data and session management Script for queuing and scheduled callback scenarios Building on the knowledge base and scripting experience learned in the UCCXD class, the student will explore advanced techniques in scripting and overall Cisco Unified CCX functionality. During this five day class the students will use advanced scripting to implement features that extend the functionality of Cisco Unified CCX using many of the tools that are already available in the premium version of the product. Students should expect to spend time using the script editor and other tools to create developer tools and enhanced scripts to provide for a more functional and user-friendly customer experience. Activities include creating prompt recording tools, applying common sense scripting principles, creating simple and complex ACD routing scripts, holiday routing, external database access, various callback scenarios such as non-queuing, queuing, and scheduled callbacks, defining and using enterprise data, passing data from one script to another using session management, and much more. Additionally, since this class focuses on complex scripting concepts, it requires the student to learn more about fundamental scripting requirements such as data manipulation and formatting, using variables and array variables, and using Java programming methods. Course Introduction Learner Prerequisite Skills and Knowledge Course Goal Course Objectives Course Flow General Administration Lab Diagram Please Introduce Yourself Lesson 1: Cisco Unified CCX Overview Components of the Cisco Unified CCX Environment Gateways Routers Cisco Unified Communications Manager Cisco Unified CCX Script Editor Cisco Finesse Cisco Unified Intelligence Center Cisco Unified CCX Agent External Servers Cisco Unified CCX System Cluster Components Engine Database Server Call Flow Terms The Call Flow The Debug Process Reactive Non-Reactive Lesson 2: Prompt Recording Utilities Prompt Recorder Emergency Message Recorder Lesson 3: Basic ACD Routing Review Script Steps used in a Simple ACD Routing Script Resource Group Routing Defining the Contact Service Queue Create a Simple ACD routing script Lesson 4: Common Scripting Concepts Prompt Management Using the Default Script Terminating a Call and Ending a Script Abandon Rates Exception Handling Script Interruptions Check Agent Availability before and after entering queue Using Java Methods for Holiday and Time of Day routing Lesson 5: Accessing an External Database Database architecture and supported databases Setting up the Database Subsystem Using Database script steps Lesson 6: Skills Based Routing Appling skills to agents Defining the Contact Service Queue Specifying the CSQ in the Script Lesson 7: Advanced ACD Routing Overflow Routing When to Overflow How to get the Data Needed for Making Decisions Describe Methods of Overflowing Lesson 8: Basic ACD Callback Options Setup the Email Subsystem Script for Email Notification Script for Leaving a Recorded Message Script for Callback when Queue Times have Decreased Lesson 9: Enterprise Data and Session Management Define Enterprise Data in Cisco Finesse Define a Call Variable Layout in Cisco Finesse Define ECC Variables in the script editor Set Enterprise Data in the script Define Session Management Setup Session Management Use Session Management to Pass Variable Information Between Scripts Lesson 10: Advanced ACD Callback Options Leave Queued Message with an Option for Callback Scheduled Callback

Duration 4 Days 24 CPD hours This course is intended for System installersSystem integratorsSystem administratorsNetwork administratorsSolutions designers Overview After completing this course, you should be able to:Explain transactional service activation and how it relates to business requirementsExplain the benefits and uses of Cisco NSOExplain how Cisco NSO communicates with network devicesUnderstand the NETCONF protocol and be able to read and write simple YANG modelsInstall NSO and describe how NSO uses NETCONF and the Device Manager componentUnderstand the difference between devices that are fully NETCONF capable and those that are less or not NETCONF capableExplain the YANG service model structureDescribe how YANG is used with NSO, create and deploy a service, and explain NSO FASTMAPDesign and manage services with YANG modelsPerform NSO configuration and basic troubleshooting, and describe the following NSO features: integration options, alarms and reporting, scalability and performance options, and available function packsUse logs to troubleshoot the Cisco NSO deployment and check NSO communication with network devicesExplain the mapping logic of service parameters to device models and consequently to device configurationsDescribe the use of different integration options and APIsExplain the use of Reactive FASTMAP for manipulating and implementing advanced Network Functions Virtualization (NFV) componentsDescribe the use of feature components and function packsDefine and explain the European Telecommunications Standards Institute (ETSI) Open Source NFV Management and Orchestration (MANO) principles and solutionWork with the alarm console, and understand the NSO alarm structure and how it conforms to modern network operations procedures The Cisco NSO Essentials for Programmers and Network Architects (NSO201) course introduces you to Cisco© Network Services Orchestrator (NSO). You will learn to install Cisco NSO and use it to manage devices and create services based on YANG templates with XPath. This course provides a brief overview of NSO as a network automation solution, as well as an introduction to NETCONF, YANG, and XPath. You will learn about service packages, network element drivers, and Application Programming Interfaces (APIs). The course also covers service creation, device and configuration management, NSO maintenance, NSO options and integrations, and basic NSO troubleshooting. Introduction to Cisco NSO Meeting Challenges with Orchestration Challenges of Network Management Challenges of Network Orchestration NSO Features and Benefits That Meet Challenges Standardized Approach What Is NSO? Logical Architecture Components What Does NSO Do? Orchestration Use Cases How Does NSO Work? Introduction to NETCONF and YANG Packages Mapping Logic Network Element Drivers (NEDs) Resources and Training Resources Training Get Started with Cisco NSO Installing Cisco NSO Setup Overview Cisco NSO Local Installation Installing NEDs Using NetSim NETCONF Overview Challenges of Network Management Introduction to NETCONF NETCONF Operation Device Manager Device Manager Overview Device Configuration Management Device Connection Management Templates and Groups Other Device Management Tools Service Manager Essentials YANG Overview Introduction to YANG Other Representations of YANG Data Types XPath Overview Basic YANG Statements Can You Spot the Error? Using Services Package Architecture Creating a Service Package Sample Service Configuration Service Template YANG Service Model Deploying a Service Model-to-Model Mapping Mapping Introduction Mapping Logic FASTMAP Template Processing Service Design and Cisco NSO Programmability Service Design Service Design Overview Top-Down Approach Bottom-Up Approach Device Configuration Service Model Service Management Service Management Tasks Service Lifecycle Management Guidelines NSO Programmability Introduction NSO Programmability Overview Python Service Skeleton Creating a Service YANG Model Creating a Service Template Template Processing with Python Cisco NSO Flexibility System Configuration and Troubleshooting System Configuration System Troubleshooting Integration Integration Options NETCONF Server Web Integration SNMP Agent Alarm Management and Reporting Alarm Management Reporting Scalability and Performance High Availability High-Availability Cluster Communications Clustering Layered Service Architecture Addressing Performance Limitations Components and Function Packs Function Packs NFV Orchestration Reactive FASTMAP

Duration 4 Days 24 CPD hours This course is intended for System installers System integrators System administrators Network administrators Solutions designers Overview After completing this course, you should be able to: Explain transactional service activation and how it relates to business requirements Explain the benefits and uses of Cisco NSO Explain how Cisco NSO communicates with network devices Understand the NETCONF protocol and be able to read and write simple YANG models Install NSO and describe how NSO uses NETCONF and the Device Manager component Understand the difference between devices that are fully NETCONF capable and those that are less or not NETCONF capable Explain the YANG service model structure Describe how YANG is used with NSO, create and deploy a service, and explain NSO FASTMAP Design and manage services with YANG models Perform NSO configuration and basic troubleshooting, and describe the following NSO features: integration options, alarms and reporting, scalability and performance options, and available function packs Use logs to troubleshoot the Cisco NSO deployment and check NSO communication with network devices Explain the mapping logic of service parameters to device models and consequently to device configurations Describe the use of different integration options and APIs Explain the use of Reactive FASTMAP for manipulating and implementing advanced Network Functions Virtualization (NFV) components Describe the use of feature components and function packs Define and explain the European Telecommunications Standards Institute (ETSI) Open Source NFV Management and Orchestration (MANO) principles and solution Work with the alarm console, and understand the NSO alarm structure and how it conforms to modern network operations procedures The Cisco NSO Essentials for Programmers and Network Architects (NSO201) v. 4.0 course introduces you to Cisco© Network Services Orchestrator (NSO). You will learn to install Cisco NSO and use it to manage devices and create services based on YANG templates with XPath. This course provides an overview of NSO as a network automation solution, as well as introductions to NETCONF, YANG, and XPath. You will learn about managing devices and creating device templates, service management and service package creation, network element drivers, interfacing with other systems using APIs, configuring and troubleshooting system settings, managing alarms and reporting, configuring NSO for scalability and performance, and capabilities that can be added to Cisco NSO. Introduction to Cisco NSO Meeting Challenges with Orchestration Challenges of Network Management Challenges of Network Orchestration NSO Features and Benefits That Meet Challenges Standardized Approach What Is NSO? Logical Architecture Components What Does NSO Do? Orchestration Use Cases How Does NSO Work? Introduction to NETCONF and YANG Packages Mapping Logic Network Element Drivers (NEDs) Resources and Training Resources Training Get Started with Cisco NSO Installing Cisco NSO Setup Overview Cisco NSO Local Installation Installing NEDs Using NetSim NETCONF Overview Challenges of Network Management Introduction to NETCONF NETCONF Operation Device Manager Device Manager Overview Device Configuration Management Device Connection Management Templates and Groups Other Device Management Tools Service Manager Essentials YANG Overview Introduction to YANG Other Representations of YANG Data Types XPath Overview Basic YANG Statements Can You Spot the Error? Using Services Package Architecture Creating a Service Package Sample Service Configuration Service Template YANG Service Model Deploying a Service Model-to-Model Mapping Mapping Introduction Mapping Logic FASTMAP Template Processing Service Design and Cisco NSO Programmability Service Design Service Design Overview Top-Down Approach Bottom-Up Approach Device Configuration Service Model Service Management Service Management Tasks Service Lifecycle Management Guidelines NSO Programmability Introduction NSO Programmability Overview Python Service Skeleton Creating a Service YANG Model Creating a Service Template Template Processing with Python Cisco NSO Flexibility System Configuration and Troubleshooting System Configuration System Troubleshooting Integration Integration Options NETCONF Server Web Integration SNMP Agent Alarm Management and Reporting Alarm Management Reporting Scalability and Performance High Availability High-Availability Cluster Communications Clustering Layered Service Architecture Addressing Performance Limitations Components and Function Packs Function Packs NFV Orchestration Reactive FASTMAP

In a world focused on digital media, 24-hour news channels and social channels, it’s really important to communicate with your audience – there are lots of opportunities to do this if you are interviewed by journalists. There’s the chance to deliver expert comments or take part in in-depth features or give a quote about your business or organisation. The media wants to stay relevant and engaged with its audience and you can play a part in that and talk to your audience. In our Broadcast Media Training Courses, we will teach you the best ways to share your story, how to answer those difficult questions and present yourself with confidence and style. This means you will capitalise on every opportunity. Our broadcast media and media interview training courses include: Exploiting the opportunity The world of digital media means there are lots of opportunities to appear online, on radio or on TV, as an expert or commentator and gain invaluable exposure for your business and organisation. You may meet journalists at industry events or be contacted for a comment on an issue. You may also need media training because you have to protect your business’ reputation by reacting proactively if you become involved in a news story. Media training will help you handle interviews with journalists, content creators and other media professionals. You need to communicate positively and effectively and make sure your message reaches the audience. It means speaking consistently, and with style and confidence. You’ll also need to know how to handle challenging questions and make sure you positively manage your reputation. Contemporary Media Training Our media training is interactive, engaging and importantly, carried out by experienced journalist trainers. Our team has worked at the highest levels of journalism and broadcasting and will give you an invaluable insight into how to maximise the opportunity of a media appearance. We will take you through the background of what journalists want and need, and give you a clear understanding of how to prepare and deliver your messages and ideas. We will then carry out a number of media style interviews which our technical team will record and playback so you can see and hear yourself. We will then support you with practical, inclusive and useful feedback for you to put into practice for the next interview. We provide copies of all your recordings and useful notes after the training. Locations that suit you We deliver training at our facilities in Birmingham or London or at your location, bringing our technical equipment and cameras with us. You can have a half day training session for up to 4 people or a full day training for a larger group. We also deliver training online for small groups which can be useful when teams are spread around the country. Expert Journalist Trainers We pride ourselves on two things at Coherent Comms – delivering contemporary media training and our supportive inclusive feedback. We know there are lots of media training companies out there but our clients tell us they work with us because we listen. We don’t tell you what training you need or hark back to the old days. We take on board your communication needs and deliver bespoke training. Our associates are working in digital communications, carrying out interviews for news online sites and our contacts are producing digital content for a 21st century audience. We’ll talk to you about TV and radio but we understand the wider media landscape and how to navigate it. And we’re really proud of our feedback – we want to take you from good to great and believe confidence building with tips and ideas that will work for you is the best way to develop your skills. We will help you design the course you want All our media training is bespoke and designed to exactly suit your needs. We have lots of ideas of how it might work but we want to hear from you and what you want! So get in touch with our friendly team by phone on 0754 533 4269 or fill in our contact form and we will get back to you. We’d love to hear how you hope to improve your media and communication skills.

One of the best things in life is having a healthy, happy dog but sometimes our lifestyles are unable to provide what your “best friend” needs. The stimulation achieved from walking and exercising your dog provides much more benefit than outside space alone can, so if, for whatever reason you cannot afford the time because of work or other commitments may have, we can step in and walk your dog for you. Cheshire Dog Services will collect your dog in our fully ventilated vehicle, which has individual cages for your dog’s safety. Following a good walk, we will return your dog back to your home, happy, socialised and tired. If you’re looking for a dog walker… GET IN TOUCH If you have ever seen any of the TV shows relating to dog behaviour, you will know that walking is so essential to your dog’s wellbeing. They need both mental and physical stimulation and lack of these stimuli can often result in behavioural problems such as barking, chewing or just general nuisance behaviour, which is not what you want from your dog. During our daily walks your dog can do what dogs want to do, they will get the chance to have a really good run around whilst socialising with us and the other dogs. The locations/routes taken are varied so that the walks always remain interesting. Walking your dog in a pack could therefore provide a good proportion of the social interaction and physical exercise your dog requires to have a well-balanced disposition. We can walk either on the lead or simply allow them to run free; it depends on what your dog needs & what you instruct us to do. Your dog should then return home happy, tired and just about ready for a good rest! Prior to your dog’s first walk, we will come and meet him /her to get to know the character whilst at the same time allowing you to ask any questions you may have. All dogs will undergo a free assessment prior to joining Cheshire Dog Services. This places you under no obligation, just the opportunity to meet us before you make any decisions. If you wish to go ahead with our walking service, your dog may then be walked on a one to one basis for the first few walks, just so we can get to know your dog a little better and gauge how your dog reacts in different situations. We will then suggest that your dog would be suited to one of the following. Walking in a “pack” with dogs of a similar temperament or breed, which will help to socialise & stimulate your dog. We walk no more than five dogs at once but prefer a maximum of four smaller breed or three larger breed dogs as we feel this is the number that allows us to give them the attention they need and for their safety and confidence too. OR Recommend for ‘1 to 1 walks‘. Any issues that arise will be discussed with you in detail. We recognise that all dogs are different and have individual needs, so our descriptions are used as a guide only. We can personalise any of our services to suit your (or your dog’s) requirements so if you don’t find exactly what you are looking for or have any questions, CONTACT US and we will do our very best to meet your needs. We are able to offer special rates if you would like us to look after additional dogs from the same household and weekly bookings. Cheshire Dog Services are DBS certified and fully insured. Please contact us for prices (they vary depending on what’s required)

Train to become a Driving Instructor with Driving Skills Academy and earn up to £40,000 + per annum after meeting all your business and car expenses. If you want to be your own boss and are looking for a well-paid job that you can fit in and around your lifestyle then becoming a driving instructor could be the ideal full time or part time career.

Duration 1 Days 6 CPD hours This course is intended for Employees not working in a centralized office. Overview The Telework and Telecommuting workshop will cover strategies to help participants learn skills required for working outside the office that include proper self-management, manage time efficiently, know different methods of organization and planning, identify various forms of communication and address and resolve challenges that teleworkers can face. The Telework and Telecommuting workshop will cover strategies to help participants learn skills required for working outside the office that include proper self-management, manage time efficiently, know different methods of organization and planning, identify various forms of communication and address and resolve challenges that teleworkers can face. Getting Started Workshop Objectives Pre-Assignment Core Skills Required Self-Management Time Management Organizing and Planning Communication Self-Management (I) Solving Problems on Your Own Being and Staying Motivated You Have More Freedom ? Don?t Abuse It You and Only You are Accountable Self-Management (II) Recognize and Remove Bad Habits Reflect on Mistakes and Learn from Them Establish Good Habits Be Assertive with Yourself Time Management (I) Build a Little Flexibility into Your Schedule Identify and Remove Time Wasters Working with Time Zones Using Free Time Wisely Time Management (II) The Urgent/Important Matrix Setting and Sticking to Deadlines The Glass Jar: Rocks, Pebbles, Sand and Water Recognize When You Are Procrastinating Organizing and Planning (I) Plan for Additional Stress When to Seek Help Being Proactive ? Not Reactive Establish Priorities and Attainable Goals Organizing and Planning (II) Setting Up Your Home Office Remove Unneeded or Distracting Items When Technology Fails Develop a Normal Working Day Communication (I) Stay in the Loop Use the Correct Medium Be Clear and to the Point Virtual Communication Can Be Impersonal Communication (II) Open and Frequent Communication Share Your Information Have a Collaborative Attitude Setting Expectations with Family and Friends Additional Challenges Building Trust and Rapport Feeling Isolated Always in the Office Lack of or Less Feedback Wrapping Up Words from the Wise

Duration 1 Days 6 CPD hours This course is intended for It is essential information for beginning IT Asset Managers and other IT professionals involved in asset management, resource budgeting, finance, software licensing, contract management and strategic planning. Overview During this course, students learn best practices in Software Asset Management Reducing Risk Increasing Accountability Uncovering Savings Gaining Control of the IT Environment The IAITAM Certified Software Asset Manager (CSAM) Course is a foundational education program that ensures students are able to manage software assets. Students also learn about the ever-changing variables throughout our industry. From software piracy and compliance issues to legislation and organizational challenges, it is necessary to evaluate both the internal and external influences that bring about change in how organizations manage their IT assets. A successful Software Asset Manager must look at the overall goals of the organization and determine where Software Asset Management will be a strategic influence in achieving those goals. This course also includes the exam for CSAM certification. Course Outline The Scope of Software Strategic License Management Software Harvesting License Documentation The Right to Audit Proactive vs. Reactive SAM Developing Goals Savings Opportunities ITAM Compliance Audit Letter Examples of License Data Documentation Compliance Enforcement Understanding the EULA Due Diligence for Compliance The Art of Negotiation Ts & Cs Advice ITAM Automation Selecting a Discovery Tool ITAM Repository Hardware & Organizational Impacts Additional course details: Nexus Humans Certified Software Asset Manager (CSAM) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Certified Software Asset Manager (CSAM) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.