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1274 Courses

Certificate on Negotiation Skills

By Online Training Academy

Certificate on Negotiation Skills
Delivered Online On Demand1 hour 6 minutes
£12

Office Manager Diploma

By Compliance Central

Office Manager Diploma
Delivered Online On Demand8 hours
£12

Construction Site Supervisor DIploma Level 2 Course

By Training Express

Construction Site Supervisor DIploma Level 2 Course
Delivered Online On Demand
£12

Logistics Management Course

By Training Express

Logistics Management Course
Delivered Online On Demand
£12

Building Surveyor and Construction Management Course

By One Education

Building Surveyor and Construction Management Course
Delivered Online On Demand8 hours
£19

Implementation and Management of Service Level Agreements

5.0(6)

By Supply Chain Academy

Service Level Agreements (SLAs) are extensively utilised to define the scope of work and key responsibilities between a customer and a service provider. It is fundamental that all relevant personnel are familiar with the defining characteristics of SLAs and how the design and implementation of these contracts can impact operational efficiency and brand reputation. PARTICIPANTS WILL LEARN HOW TO: Understand why SLAs are so important for good business management Apply a process to develop effective SLAs that define service level expectations and drive desired behaviours Identify methods by which the SLA can be measured and performance monitored Have an understanding of KPI’s and the relevance of critical success factors COURSE TOPICS INCLUDE: Procurement cycle, process structure and tendering Best practice contract management and the 3 C’s Supplier performance measurement and KPIs SLA use, benefits and application The SLA development process The monitoring and control of SLAs

Implementation and Management of Service Level Agreements
Delivered in Upminster or UK Wide or OnlineFlexible Dates
Price on Enquiry

Transport Engineering Courses

By Apex Learning

Transport Engineering Courses
Delivered Online On Demand
£100

Asbestos Awareness and Construction Safety

By Apex Learning

Asbestos Awareness and Construction Safety
Delivered Online On Demand
£53

Logistic Management

By Apex Learning

Logistic Management
Delivered Online On Demand18 hours 28 minutes
£12

Travel & Tourism Course

By Training Express

Travel & Tourism Course
Delivered Online On Demand
£30