• Professional Development
  • Medicine & Nursing
  • Arts & Crafts
  • Health & Wellbeing
  • Personal Development

1522 Courses

Dog Behaviour and Training

5.0(1)

By LearnDrive UK

Unlock the secrets to understanding and training dogs with our comprehensive Dog Behaviour and Training course. From the intricacies of dog communication to advanced training techniques and behavior modification, you’ll learn to foster a strong human-dog bond and promote both physical and mental well-being in canines.

Dog Behaviour and Training
Delivered Online On Demand1 hour
£5

Rational Emotive Behaviour Therapy (REBT)

5.0(1)

By Course Gate

Explore Rational Emotive Behavior Therapy (REBT) and learn how to challenge irrational beliefs to improve mental health. Suitable for individuals and professionals looking to integrate REBT into their practice.

Rational Emotive Behaviour Therapy (REBT)
Delivered Online On Demand1 hour 22 minutes
£11.99

Floristry 101: Introduction to the Art of Flowers Course

By Training Express

Explore the enchanting realm of floristry and discover the secrets behind creating stunning floral arrangements. Join our comprehensive course to learn the fundamentals of floral design, gain insights into flower care and treatment, and master the art of crafting captivating bouquets and arrangements. Immerse yourself in the world of flowers and unleash your creativity with Floristry 101. Learning Outcomes: Gain a solid foundation in the art of floristry and its core principles. Understand the range of services offered by professional florists. Explore the characteristics of different flowers and plants. Learn essential techniques for caring for and treating flowers. Discover popular flowers and fillers and develop effective selection skills. Master the elements and principles of design to create stunning floral arrangements. Welcome to Floristry 101: Introduction to the Art of Flowers, an immersive course designed to introduce you to the captivating world of floristry. Throughout this course, you will embark on a journey of creativity and elegance as you explore the fundamentals of floral design and discover the artistry behind working with flowers. Starting with an introduction to floristry, you will gain a comprehensive understanding of the range of services provided by professional florists, from everyday floral arrangements to creating striking displays for weddings and funerals. Then, delve into the fascinating world of flowers and plants as you learn about their unique characteristics and gain insights into caring for and treating them to ensure longevity. The course will guide you through the elements and principles of design, helping you develop an eye for aesthetics and composition. Then, with step-by-step guidance, you will learn essential techniques for creating beautiful floral arrangements that capture the essence of different occasions. From bouquets and corsages to fruit baskets and basket gardens, you will learn to craft stunning displays that evoke emotions and leave a lasting impression. Whether you are an aspiring florist, an individual with a passion for flowers, or someone looking to enhance their creative skills, Floristry 101: Introduction to the Art of Flowers is your gateway to exploring the world of floral design and unleashing your creativity with nature's most exquisite creations. CTA: Nurture your love for flowers and let your creativity blossom. Enrol now in Floristry 101: Introduction to the Art of Flowers and embark on a journey of floral inspiration and artistic expression. Certification Upon successful completion of the course, all learners will be eligible to receive a certificate titled Professional Floristry to acknowledge their achievement. We are delighted to offer two formats for your certificate: PDF and Hardcopy. PDF Certificate: This digital version of your certificate will be available for you to download and print for totally FREE. Hardcopy Certificate (UK Delivery): For those who wish to have a physical token of their achievement, we offer a high-quality, printed certificate. This hardcopy certificate is also provided free of charge. However, please note that delivery fees apply. If your shipping address is within the United Kingdom, the delivery fee will be only £3.99. Hardcopy Certificate (International Delivery): For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The target audience for the course is: Individuals with a keen interest in learning the fundamentals of floristry. Aspiring florists looking to build a solid foundation in floral design. Creatives seeking a new artistic outlet and a deeper understanding of flowers. Event planners and decorators who want to enhance their floral arrangement skills. Gardening enthusiasts are looking to expand their knowledge of flowers and plants. Career path People tend to pursue these career paths in this sector: Florist Assistant (£15,000 - £20,000 per year) Wedding Floral Designer (£20,000 - £30,000 per year) Florist Shop Manager (£20,000 - £30,000 per year) Freelance Florist (£15 - £40 per hour) Floral Event Stylist (£25,000 - £35,000 per year) Floral Business Owner (Salary varies based on business success) Certificates Digital certificate Digital certificate - Included Hard copy certificate Hard copy certificate - Included Hardcopy Certificate (UK Delivery): For those who wish to have a physical token of their achievement, we offer a high-quality, printed certificate. This hardcopy certificate is also provided free of charge. However, please note that delivery fees apply. If your shipping address is within the United Kingdom, the delivery fee will be only £3.99. Hardcopy Certificate (International Delivery): For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10.

Floristry 101: Introduction to the Art of Flowers Course
Delivered Online On Demand
£12

Advanced sales skills (In-House)

By The In House Training Company

Do you hear yourself saying the same thing over and over again? Do you want to bring some new skills to your role? If you have been in a sales role for some time it is easy to fall into a comfortable pattern. This workshop will help you incorporate advanced techniques drawn from NLP, behavioural science and social psychology into your existing skills. This course will help you: Use the consultative sales process to achieve more cross-sales Employ advanced rapport-building skills Assess the buying preferences of a customer Articulate the link between customer goals and needs Identify your customer's needs and wants Use advanced questioning techniques to gather information Resist the temptation to tell when it would be better to ask Identify communication preferences Given various scenarios, present a product to the explicit need of a customer Appreciate the impact of the language used during this stage of the sale and decide what language is appropriate with a variety of customers Handle objections positively Close the sale or gain commitment to further action 1 Introduction Aims and objectives of the training Personal introductions and objectives Self-assessment of existing sales skills Overview of content 2 Understanding yourself and your customers Personal communication style and what this means in a sales situation Wants versus needs What motivates people to buy Using social media tools such as LinkedIn Managing your portfolio to maximise sales Preparing to sell 3 The sales process Overview of the consultative sales process Review personal strengths and weaknesses as a salesperson Habits of top-performing sales people Common pitfalls Articulate sales goals 4 Building rapport 11 decisions that customers make in the first 9 seconds Spotting buyer communication preferences Building rapport with a wide variety of customers Dealing with emotions Keeping control 5 Questioning and listening Assumptions and how they trip us up Structured questioning Looking for cross-sales Honing your listening skills Identifying buyers' motivation Using summaries to move the customer forward 6 Presenting products and services to customers Choosing the right time to present Using features, advantages and benefits Tailoring your presentation of products and services to match buyer preferences and motivations 7 Gaining commitment When to close Dealing with difficult customers 5 things to avoid when handling a customer objection 8 Managing your business The link between service and sales Using customer surveys Winning back lost business 9 Putting it all together Skills practice Personal learning summary and action plans

Advanced sales skills (In-House)
Delivered in Harpenden or UK Wide or OnlineFlexible Dates
Price on Enquiry

Introduction to sales (In-House)

By The In House Training Company

When staff are new to sales it can seem daunting, especially when they have targets to meet. If the staff you need to promote your products and services get it wrong then it can knock their confidence and negatively impact how your customers see you as an organisation. This programme provides staff with the basic skills they need to sell. This course will help participants: Profile customers Research and identify potential new customers Use the consultative sales process Build effective rapport with customers Identify customer needs through effective questioning and listening Position products and services effectively Close the sale or gain commitment to further action Manage their customer portfolio to maximise sales 1 Introduction Aims and objectives of the training Personal introductions and objectives Self-assessment of existing sales skills Overview of content 2 Knowing your customers Who are your customers, and what do they want from you? What are your strengths, compared to your competitors? Who are your new potential customers? How do you communicate with new customers? What do you need to know about your customers before you start to sell? Making the initial approach Planning your pipeline - keeping the customers coming 3 The four-step sales process Overview of the consultative sales process Key benefits of using the consultative sales process Focusing on behaviours not targets The behaviours of a good salesperson Common pitfalls and mistakes Personal strengths and weaknesses 4 Building rapport First impressions - Mehrabian theory of communication Short cuts to building rapport Looking out for clues as to how the customer is thinking Looping back to keep the conversation flowing Acknowledging past communication Dealing with emotions such as anger Setting the agenda to keep control Getting past gatekeepers 5 Questioning and listening How to ask open questions to uncover information Left brain questions When closed question can be useful What stops us listening? The four levels of listening How to develop your listening skills 6 Presenting products and services to customers When to present Using benefits not features Making it personal Using reciprocity The tendency towards the middle Using consistency 7 Gaining commitment Testing the water Dealing with objections using ACLEO Asking for the business Getting referrals Ending with a personalised close Following-up 8 Managing your customer pipeline Spotting opportunities for cross-sales Managing your portfolio Maximising sales proactively Review meetings Customer satisfaction measures and surveys Mystery shopping 9 Putting it all together Skills practice Personal learning summary and action plans

Introduction to sales (In-House)
Delivered in Harpenden or UK Wide or OnlineFlexible Dates
Price on Enquiry

EFT Practitioner and Tapping Training Certification Course for Professionals

By Study Plex

Highlights of the Course Course Type: Online Learning Duration: 1hour 20 minutes Tutor Support: Tutor support is included Customer Support: 24/7 customer support is available Quality Training: The course is designed by an industry expert Recognised Credential: Recognised and Valuable Certification Completion Certificate: Free Course Completion Certificate Included Instalment: 3 Installment Plan on checkout What you will learn from this course? Gain comprehensive knowledge about Microsoft Word Understand the core competencies and principles of Microsoft Word Explore the various areas of Microsoft Word Know how to apply the skills you acquired from this course in a real-life context Become a confident and expert office admin EFT Practitioner and Tapping Training Certification Course for Professionals Master the skills you need to propel your career forward in EFT tapping. This course will equip you with the essential knowledge and skillset that will make you a confident spiritual and emotional healer and take your career to the next level. This comprehensive EFT practitioner and tapping training course is designed to help you surpass your professional goals. The skills and knowledge that you will gain through studying this EFT practitioner and tapping training course will help you get one step closer to your professional aspirations and develop your skills for a rewarding career. This comprehensive course will teach you the theory of effective EFT tapping practice and equip you with the essential skills, confidence and competence to assist you in the EFT tapping industry. You'll gain a solid understanding of the core competencies required to drive a successful career in EFT tapping. This course is designed by industry experts, so you'll gain knowledge and skills based on the latest expertise and best practices. This extensive course is designed for spiritual and emotional healer or for people who are aspiring to specialise in EFT tapping. Enrol in this EFT practitioner and tapping training course today and take the next step towards your personal and professional goals. Earn industry-recognised credentials to demonstrate your new skills and add extra value to your CV that will help you outshine other candidates. Who is this Course for? This comprehensive EFT practitioner and tapping training course is ideal for anyone wishing to boost their career profile or advance their career in this field by gaining a thorough understanding of the subject. Anyone willing to gain extensive knowledge on this EFT tapping can also take this course. Whether you are a complete beginner or an aspiring professional, this course will provide you with the necessary skills and professional competence, and open your doors to a wide number of professions within your chosen sector. Entry Requirements This EFT practitioner and tapping training course has no academic prerequisites and is open to students from all academic disciplines. You will, however, need a laptop, desktop, tablet, or smartphone, as well as a reliable internet connection. Assessment This EFT practitioner and tapping training course assesses learners through multiple-choice questions (MCQs). Upon successful completion of the modules, learners must answer MCQs to complete the assessment procedure. Through the MCQs, it is measured how much a learner could grasp from each section. In the assessment pass mark is 60%. Advance Your Career This EFT practitioner and tapping training course will provide you with a fresh opportunity to enter the relevant job market and choose your desired career path. Additionally, you will be able to advance your career, increase your level of competition in your chosen field, and highlight these skills on your resume. Recognised Accreditation This course is accredited by continuing professional development (CPD). CPD UK is globally recognised by employers, professional organisations, and academic institutions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. Course Curriculum Supplementary Resources Supplementary Resources - Professional EFT Tapping Certification Course Online 00:00:00 introduction to EFT Course Overview 00:01:00 Introduction to Emotional Freedom Technique (EFT) 00:06:00 Introduction to Emotions 00:03:00 Emotional and Psychological Trauma 00:05:00 Foundations of EFT The Mind / Body Connection 00:02:00 Dual Awareness 00:05:00 Window of Tolerance 00:04:00 How EFT Works 00:03:00 Meridian Pathways and Flow 00:03:00 Practical EFT Tapping Points and Pattern 00:08:00 The SUD and VOC Scales 00:03:00 Step-by-Step EFT Session 00:06:00 Obtain Your Certificate Order Your Certificate of Achievement 00:00:00 Get Your Insurance Now Get Your Insurance Now 00:00:00 Feedback Feedback 00:00:00

EFT Practitioner and Tapping Training Certification Course for Professionals
Delivered Online On Demand
£19

NLP - Neuro Linguistic Programming - The Ultimate NLP Guide

By Study Plex

Highlights of the Course Course Type: Online Learning Duration: 1 to 2 hours Tutor Support: Tutor support is included Customer Support: 24/7 customer support is available Quality Training: The course is designed by an industry expert Recognised Credential: Recognised and Valuable Certification Completion Certificate: Free Course Completion Certificate Included Instalment: 3 Installment Plan on checkout What you will learn from this course? Gain comprehensive knowledge about neuro-linguistic programming Understand the core competencies and principles of neuro-linguistic programming Explore the various areas of neuro-linguistic programming Know how to apply the skills you acquired from this course in a real-life context Become a confident and expert therapist NLP - Neuro Linguistic Programming - The Ultimate NLP Guide Course Master the skills you need to propel your career forward in neuro-linguistic programming. This course will equip you with the essential knowledge and skillset that will make you a confident therapist and take your career to the next level. This comprehensive NLP - neuro linguistic programming course is designed to help you surpass your professional goals. The skills and knowledge that you will gain through studying this NLP - neuro linguistic programming course will help you get one step closer to your professional aspirations and develop your skills for a rewarding career. This comprehensive course will teach you the theory of effective neuro-linguistic programming practice and equip you with the essential skills, confidence and competence to assist you in the neuro-linguistic programming industry. You'll gain a solid understanding of the core competencies required to drive a successful career in neuro-linguistic programming. This course is designed by industry experts, so you'll gain knowledge and skills based on the latest expertise and best practices. This extensive course is designed for therapist or for people who are aspiring to specialise in neuro-linguistic programming. Enrol in this NLP - neuro linguistic programming course today and take the next step towards your personal and professional goals. Earn industry-recognised credentials to demonstrate your new skills and add extra value to your CV that will help you outshine other candidates. Who is this Course for? This comprehensive NLP - neuro linguistic programming course is ideal for anyone wishing to boost their career profile or advance their career in this field by gaining a thorough understanding of the subject. Anyone willing to gain extensive knowledge on this neuro-linguistic programming can also take this course. Whether you are a complete beginner or an aspiring professional, this course will provide you with the necessary skills and professional competence, and open your doors to a wide number of professions within your chosen sector. Entry Requirements This NLP - neuro linguistic programming course has no academic prerequisites and is open to students from all academic disciplines. You will, however, need a laptop, desktop, tablet, or smartphone, as well as a reliable internet connection. Assessment This NLP - neuro linguistic programming course assesses learners through multiple-choice questions (MCQs). Upon successful completion of the modules, learners must answer MCQs to complete the assessment procedure. Through the MCQs, it is measured how much a learner could grasp from each section. In the assessment pass mark is 60%. Advance Your Career This NLP - neuro linguistic programming course will provide you with a fresh opportunity to enter the relevant job market and choose your desired career path. Additionally, you will be able to advance your career, increase your level of competition in your chosen field, and highlight these skills on your resume. Recognised Accreditation This course is accredited by continuing professional development (CPD). CPD UK is globally recognised by employers, professional organisations, and academic institutions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. Course Curriculum Introduction What is NLP? 00:06:00 Modeling - A Powerful Tool For Rapid Success! 00:15:00 Learning Styles - Gain the Edge! 00:06:00 Value Systems - The Driving Force! 00:06:00 Eye Movements - Windows To The Soul - Truth Detector 00:04:00 Powerful Communication - The KEY to Success! 00:21:00 Anchoring - Connecting With Your Power 00:09:00 Scrambling Techniques - Rid Yourself Of Negative Emotions 00:07:00 Building Unshakable Confidence! 00:00:00 Final Thoughts & Tips! 00:07:00 BONUS Lecture & Demo - LIVE 00:08:00 WOW! 2nd BONUS Video & Demo 00:07:00 Supplementary Resources Supplementary Resources - NLP - Neuro Linguistic Programming - The Ultimate NLP Guide 00:00:00 Obtain Your Certificate Certificate of Achievement 00:00:00 Get Your Insurance Now Get Your Insurance Now 00:00:00 Feedback Feedback 00:00:00

NLP - Neuro Linguistic Programming - The Ultimate NLP Guide
Delivered Online On Demand
£19

Bereavement and Grief Counselling: Helping Individuals Cope with Loss

4.5(3)

By Studyhub UK

In the complex tapestry of human emotions, grief and loss cast a profound shadow that can overwhelm and paralyze. Our course, 'Bereavement and Grief Counselling: Helping Individuals Cope with Loss,' is your guiding light through this challenging terrain. Through twelve meticulously crafted modules, we delve into the heart of grief, equipping you with the knowledge and empathy needed to support individuals in their darkest moments. As you embark on this transformative journey, you'll first grasp the fundamental concept of counseling, setting the stage for a deeper exploration of bereavement and grief in life. Discover when grief begins, and unravel the intricacies of sudden death and mourning specific losses. Dive into the complexities of complicated grief reactions, understanding both their essence and resolution. Special issues in grief, including children and grief, are demystified, and you'll explore avenues of professional help for adults. Ethical considerations in grief counseling practice round off your comprehensive education, preparing you to be a beacon of comfort and support in times of profound sorrow. Learning Outcomes nderstand the core principles of counseling and their application in grief counseling. Identify the stages of grief and recognize when the grieving process begins. Comprehend the unique challenges posed by sudden death and mourning specific losses. Address complicated grief reactions and guide individuals toward resolution. Navigate special issues in grief, including children's grief, and provide professional assistance for adults. Why buy this Bereavement and Grief Counselling: Helping Individuals Cope with Loss for? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Bereavement and Grief Counselling: Helping Individuals Cope with Loss there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this Bereavement and Grief Counselling: Helping Individuals Cope with Loss course for? Aspiring grief counselors and therapists Healthcare professionals seeking to expand their expertise Individuals interested in supporting those dealing with loss Psychologists and social workers Anyone passionate about making a positive impact on grieving individuals' lives. Prerequisites This Bereavement and Grief Counselling: Helping Individuals Cope with Loss does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Bereavement and Grief Counselling: Helping Individuals Cope with Loss was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path Grief Counselor: £25,000 - £40,000 per annum Clinical Psychologist: £30,000 - £55,000 per annum Social Worker: £25,000 - £45,000 per annum Psychotherapist: £30,000 - £50,000 per annum Bereavement Support Worker: £20,000 - £35,000 per annum Mental Health Counselor: £25,000 - £45,000 per annum Course Curriculum Module 01: Concept of Counselling Concept of Counselling 00:12:00 Module 02: Bereavement and Grief in Life Bereavement and Grief in Life 00:11:00 Module 03: When Does Grief Begin When Does Grief Begin 00:10:00 Module 04: Effect of Sudden Death Effect of Sudden Death 00:09:00 Module 05: Mourning Specific Losses Mourning Specific Losses 00:08:00 Module 06: Complicated Grief Reactions Part 1 Complicated Grief Reactions Part 1 00:10:00 Module 07: Complicated Grief Reactions Part 2 Complicated Grief Reactions Part 2 00:11:00 Module 08: Special Issues in Grief Special Issues in Grief 00:12:00 Module 09: Children and Grief Children and Grief 00:10:00 Module 10: Professional Help for Adults Professional Help for Adults 00:09:00 Module 11: Grief Counselling and Grief Resolution Grief Counselling and Grief Resolution 00:09:00 Module 12: Ethical Issues in Grief Counselling Practice Ethical Issues in Grief Counselling Practice 00:09:00

Bereavement and Grief Counselling: Helping Individuals Cope with Loss
Delivered Online On Demand2 hours
£10.99

Leadership Skills Training: Become an Inspiring Team Leader

4.5(3)

By Studyhub UK

The 'Leadership Skills Training: Become an Inspiring Team Leader' course is designed to equip individuals with the essential qualities and skills of a good leader, enhancing their leadership competencies and promoting creativity in leadership. It covers topics such as communication, negotiation, emotional intelligence, inclusion, and belonging, empowering participants to evolve as effective leaders in the UK's management landscape. Learning Outcomes: Understand the fundamental concepts and importance of leadership in various contexts. Identify the qualities and characteristics of an effective and inspiring team leader. Foster creativity in leadership to encourage innovative approaches in problem-solving. Develop organizational skills to manage tasks, resources, and team members efficiently. Enhance leadership skills and competencies to build and lead successful teams. Improve communication skills for effective interaction and collaboration with team members. Learn negotiation techniques to address conflicts and reach mutually beneficial agreements. Cultivate inclusion, belonging, and engagement within the team to foster a positive work environment. Establish strong leadership foundations based on leadership theories and practices. Develop emotional intelligence to better understand and manage emotions within oneself and others. Evolve as a leader by continuously learning, adapting, and improving leadership abilities. Gain insights into the specific context of leadership and management practices in the UK. Why buy this Leadership Skills Training: Become an Inspiring Team Leader? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Leadership Skills Training: Become an Inspiring Team Leader there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this course for? This Leadership Skills Training: Become an Inspiring Team Leader course is ideal for Students Recent graduates Job Seekers Anyone interested in this topic People already working in the relevant fields and want to polish their knowledge and skill. Prerequisites This Leadership Skills Training: Become an Inspiring Team Leader does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Leadership Skills Training: Become an Inspiring Team Leader was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path As this course comes with multiple courses included as bonus, you will be able to pursue multiple occupations. This Leadership Skills Training: Become an Inspiring Team Leader is a great way for you to gain multiple skills from the comfort of your home. Course Curriculum Module 01: Introduction to Leadership Introduction to Leadership 00:23:00 Module 02: Qualities of a Good Leader and Leadership Qualities of a Good Leader and Leadership 00:13:00 Module 03: Creativity in Leadership Creativity in Leadership 00:19:00 Module 04: Organisational Skills Organisational Skills 00:26:00 Module 05: Leadership Skills and Competencies Leadership Skills and Competencies 00:30:00 Module 06: Communication Skills Communication Skills 00:27:00 Module 07: Negotiation Techniques Negotiation Techniques 00:15:00 Module 08: Cultivating Inclusion, Belonging, and Engagement Cultivating Inclusion, Belonging, and Engagement 00:25:00 Module 09: Leadership Foundations Leadership Foundations 00:24:00 Module 10: Emotional Intelligence Emotional Intelligence 00:19:00 Module 11: Evolve as a Leader Evolve as a Leader 00:14:00 Module 12: Leadership & Management in the UK Leadership & Management in the UK 00:17:00 Assignment Assignment - Leadership Skills Training: Become an Inspiring Team Leader! 00:00:00

Leadership Skills Training: Become an Inspiring Team Leader
Delivered Online On Demand4 hours 12 minutes
£10.99

Mastering Critical Conversations: In-House Training

By IIL Europe Ltd

Mastering Critical Conversations: In-House Training We will explore various obstacles to delivering 'challenging' messages effectively, including those that come from the external environment as well as those we encounter internally. After gaining insight into the brain science behind the biology of conflict and emotion, we will then examine a 5-step framework for delivering difficult messages. Paired and small group activities comprise a large portion of this interactive course, which culminates in a role play. What You Will Learn At the end of this program, you will be able to: Recognize how a perceived threat by the brain translates into a physiological response of fight, flight, or freeze Utilize various techniques to mitigate an 'amygdala hijack' state Leverage a 5-step model to deliver 'challenging' news effectively Managing Difficult Conversations Obstacles to managing difficult conversations Understanding human nature Brain Science and the Biology of Emotion The unique challenge of social and emotional learning The limbic system and the amygdala hijack Self-regulation strategy for the amygdala hijack Delivering Challenging Messages Managing difficult conversations 5 steps for delivering a challenging message Verbal active listening techniques Preparing to deliver a challenging message (scenarios) Conversations Involving Emotion and Conflict Two types of conflict Spectrum of responses to conflict Psychological type preferences and conflict Creating an action plan

Mastering Critical Conversations: In-House Training
Delivered in London or UK Wide or OnlineFlexible Dates
£395