10494 Courses

Change Happens! Reframing uncertainty in a changing world Change is inevitable — but that doesn’t mean it’s easy. Whether it’s a corporate restructure, a company merger, or the long-lasting ripple effects of a global pandemic, workplace change can stir up uncertainty, anxiety, and resistance. Our Change Happens! workshop helps teams reframe how they view change — not as a threat, but as an opportunity for growth. This interactive, evidence-based session blends psychology with practical strategies, empowering participants to navigate uncertainty with confidence, resilience, and acceptance. Change happens — but how you respond is what defines the outcome. Let’s make it a positive one. Join us for a workshop that transforms uncertainty into opportunity, and equips your team with the tools to thrive in a changing world. Workshop outline: Spotting the Signs of Change Fatigue — Recognising emotional responses and their impact on wellbeing. The Power of Reframing and Acceptance — Practical strategies to shift your mindset from fear to flexibility, and embrace acceptance when change is unavoidable. Building Personal and Team Resilience — Coping techniques that support both individual and collective wellbeing. Creating Your Change Action Plan — Simple steps to manage uncertainty and stay proactive. 2-hour workshop packages At Mindmaps Wellbeing, we know that every business is unique, and no team is the same. That’s why we’ve developed our range of short, specialist wellbeing and mental health themed workshops—a fully flexible approach to workplace training. With our selection of engaging and impactful 2-hour workshops, you can build a programme that truly meets your organisation’s needs. Whether you’re looking to manage stress, challenge stigma, or avoid burnout, you choose the sessions that suit your team best. Our training courses and workshop collection Book multiple workshops on the same day to save Why Mindmaps Wellbeing? Mindmaps Wellbeing is the trusted training provider for businesses looking to enhance workplace mental health and employee wellbeing. Our training is designed and delivered by registered Mental Health Nurses, ensuring credibility, expertise, and real-world application. Focus on culture change – Our training goes beyond theory transfer, aiming to embed lasting behavioural shifts that foster a positive, mentally healthy workplace Flexible delivery options – We offer in-person, online, and hybrid training solutions to fit your organisation’s needs Proven impact and measurable results – Our training leads to improved employee engagement, productivity, and retention Engaging and actionable – All our courses include interactive activities, case studies, and real-world applications for immediate impact Contact us for more information.

The Property Development and Management Mini Bundle is your key to unlocking opportunities in property management, development, and financial oversight. Tailored with employer needs in mind, it includes critical skills in Finance, MS Excel, Sage, Business Analysis, and Compliance to make you a top candidate in property and asset management sectors. Description Property development and management requires more than just an eye for buildings—it demands financial acuity. Strong Finance skills are the backbone of successful property projects, helping you manage budgets, forecast cash flow, and evaluate investments confidently. A powerful tool in your arsenal is MS Excel. Employers expect property professionals to handle complex spreadsheets, data tracking, and financial modeling with ease. Mastering MS Excel boosts your productivity and accuracy in day-to-day operations. Financial software proficiency is critical, and that’s where Sage shines. Knowledge of Sage allows you to manage accounts, payroll, and compliance efficiently, making you a valuable hire for property firms relying on streamlined software solutions. With Business Analysis, you gain the ability to assess property markets, tenant needs, and operational workflows, enhancing your strategic decision-making. Employers prize candidates who apply Business Analysis to optimize property portfolios and manage risks. Compliance is non-negotiable in property management. The Compliance skills you acquire will ensure you understand and implement legal and regulatory standards, a must for protecting assets and maintaining good standing with authorities. This bundle—covering Finance, MS Excel, Sage, Business Analysis, and Compliance—positions you as a versatile and reliable property professional ready for today’s job market. FAQ Q: What roles does this bundle target? A: Property manager, development analyst, asset manager, financial controller, and compliance officer roles—all requiring Finance, MS Excel, Sage, Business Analysis, and Compliance expertise. Q: Is software experience necessary before starting? A: No, the bundle supports learners at all levels to build proficiency in Sage and MS Excel alongside key analytical skills. Q: How does this bundle enhance my career prospects? A: By equipping you with critical, job-ready skills in finance, analysis, software, and regulation relevant to property development and management sectors.

If you've ever considered working as a Assistant Quantity Surveyor but felt like you lack the knowledge and skills to launch your career, this course might be what you want! The Assistant Quantity Surveyor course will allow you to equip yourself with a solid foundation and develop more advanced skills on that foundation. Enrol today to learn all the required knowledge and skills to pursue a rewarding career in the relative industry. The Assistant Quantity Surveyor course is for both beginners and those already working in the field. It covers gradually from basics to advanced concepts of being a successful Assistant Quantity Surveyor. Anyone passionate about learning can take this course and develop skills and a portfolio to have a competitive edge in the job market. Also, upon completing our Assistant Quantity Surveyor course, you will get a widely respected accreditation and a deeper knowledge of the topic. Key Benefits Accredited by CPD Instant e-certificate Fully online, interactive course Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Curriculum Module 01: Quantity Survey: An Introduction Module 02: Development of the Quantity Surveyor Module 03: Quantity Surveying Measurement Module 04: Cost Management Module 05: Pricing and Operational Estimation Module 06: Contract Management and Tendering Module 07: Procurement and Bill Preparation Module 08: Predicting Potential Risk and Management Module 09: Regulation and Control Module 10: Report Writing Course Assessment You will immediately be given access to a specifically crafted MCQ test upon completing an online module. For each test, the pass mark will be set to 60%. Certificate Once you've successfully completed your course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our certifications have no expiry dates, although we do recommend that you renew them every 12 months. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Assistant Quantity Surveyor training is ideal for highly motivated individuals or teams who want to enhance their skills and efficiently skilled employees. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Learn the essential skills and knowledge you need to excel in your professional life with the help & guidance from our Assistant Quantity Surveyor training. Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included

Plumbing: Plumbing Course Online Plumbers are skilled professionals who install and maintain piping and water systems in residential and commercial buildings. Do you want to start a plumbing career or do you want to advance your plumbing skills? Then our Plumbing: Plumbing Course will help you to learn the fundamental skills and knowledge required to advance your career as a professional plumber. This Plumbing: Plumbing Course will provide you with a solid foundation to become a confident plumber and develop more advanced skills, whether you are self-taught and want to fill in the gaps for improved efficiency and productivity. This course is appropriate for both beginners and those who are already working as plumbers. The Plumbing: Plumbing Course will provide you with the necessary skills and experience for the job. Plumbers fit and maintain water systems in buildings. This includes toilets, baths, showers, sinks, washing machines and dishwashers. Our Plumbing: Plumbing Course will teach you how to do these things, what the differences are, and how to do them well in simple and practical ways. This course will also teach you how to install central heating systems as well as how to work with gas boilers. The Professional Plumbing Course teaches you everything about the topic with detailed information, so you can earn a professional certificate to show off your achievements in the workplace. We will walk you through the fundamentals of this Professional Plumbing Course. This course will teach you how to perform and assist unresponsive casualties. You will also learn to deal with common issues and basic maintenance. This comprehensive Professional Plumbing Course is intended for setting up your plumbing career. This course will provide you with a competitive advantage in your career, allowing you to stand out from the rest of applicants and employees. This Professional Plumbing Course is a great medium to improve your skills and understanding; it is one of the most popular courses. Why choose this Plumbing: Plumbing Course from the School of Health Care? Self-paced course, access available from anywhere in the world. High-quality study materials that are easy to understand. Plumbing: Plumbing Course developed by industry experts. After each module, there will be an MCQ quiz to assess your learning. Assessment results are generated automatically and instantly. 24/7 support is available via live chat, phone call, or email. Free PDF certificate after completing the Plumbing: Plumbing Course.. Main Course: Professional Plumbing Course FREE COURSES: Course 01: Communication Skills Course 02: Level 5 Negotiation Skills Course 03: Anger Management [ Note: Free PDF certificate will provide as soon as completing the Plumbing: Plumbing Course] Plumbing: Plumbing Course Online Course Curriculum of Plumbing: Plumbing Course Online Module 01: Introduction to Plumbing Module 02: Plumbing Terminologies Module 03: Water supply Module 04: Materials/Equipment Assessment Method of Plumbing: Plumbing Course After completing Plumbing: Plumbing Course, you will get quizzes to assess your learning. You will do the later modules upon getting 60% marks on the quiz test. Apart from this, you do not need to sit for any other assessments. Certification of Plumbing: Plumbing Course After completing the Plumbing: Plumbing Course, you can instantly download your certificate for FREE. The hard copy of the certification will also be delivered to your doorstep via post, which will cost £13.99. Who is this course for? Plumbing: Plumbing Course Online This comprehensive Plumbing: Plumbing Course is ideal for anyone looking to advance their career or improve their job prospects in the plumbing industry. This Plumbing: Plumbing Course is perfect for those who want to excel at their jobs. Whether you are new to the field or an aspiring professional, the Plumbing: Plumbing Course will help you open doors to a variety of professions within your chosen field, allowing you to stand out to employers with up-to-date skills that can be used to enhance your CV. Requirements Plumbing: Plumbing Course Online To enrol in this Plumbing: Plumbing Course, students must fulfil the following requirements: Good Command over English language is mandatory to enrol in our Plumbing: Plumbing Course. Be energetic and self-motivated to complete our Plumbing: Plumbing Course. Basic computer Skill is required to complete our Plumbing: Plumbing Course. If you want to enrol in our Plumbing: Plumbing Course, you must be at least 15 years old. Career path Plumbing: Plumbing Course Online The Plumbing: Plumbing Course is designed to help you get your dream job or even the promotion you've always wanted. With the assistance and guidance of our Plumbing: Plumbing Course, you will learn the necessary skills and knowledge to excel in your professional life.

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Plumbing: Plumbing Course Online Plumbers are skilled professionals who install and maintain piping and water systems in residential and commercial buildings. Do you want to start a plumbing career or do you want to advance your plumbing skills? Then our Plumbing: Plumbing Course will help you to learn the fundamental skills and knowledge required to advance your career as a professional plumber. This Plumbing: Plumbing Course will provide you with a solid foundation to become a confident plumber and develop more advanced skills, whether you are self-taught and want to fill in the gaps for improved efficiency and productivity. Now is the time to enrol in this Plumbing: Plumbing Course, learn from the best in the field, and stand out from all other applicants and employees to develop your career in this Plumbing: Plumbing Course by demonstrating exceptional qualities! Courses you will GET: Course 01: Plumber Plumbing Training Course 02: First Aid at Work Course 03: Level 5 Health and Safety at Work [ Note: Free PDF certificate as soon as completing the Plumbing: Plumbing Course] lumbing: Plumbing Course Online Curriculum of Plumbing: Plumbing Course Module 01: Introduction to Plumbing Module 02: Plumbing Terminologies Module 03: Water supply Module 04: Materials/Equipment Assessment Method of Plumbing: Plumbing Course After completing Plumbing: Plumbing Course, you will get quizzes to assess your learning. You will do the later modules upon getting 60% marks on the quiz test. Apart from this, you do not need to sit for any other assessments. Certification of Plumbing: Plumbing Course After completing the Plumbing: Plumbing Course, you can instantly download your certificate for FREE. The hard copy of the certification will also be delivered to your doorstep via post, which will cost £13.99. Who is this course for? Plumbing: Plumbing Course Online This comprehensive Plumbing: Plumbing Course is ideal for anyone looking to advance their career or improve their job prospects in the plumbing industry. This Plumbing: Plumbing Course is perfect for those who want to excel at their jobs. Requirements Plumbing: Plumbing Course Online To enrol in this Plumbing: Plumbing Course, students must fulfil the following requirements: Good Command over English language is mandatory to enrol in our Plumbing: Plumbing Course. Be energetic and self-motivated to complete our Plumbing: Plumbing Course. Basic computer Skill is required to complete our Plumbing: Plumbing Course. If you want to enrol in our Plumbing: Plumbing Course, you must be at least 15 years old. Career path Plumbing: Plumbing Course Online The Plumbing: Plumbing Course is designed to help you get your dream job or even the promotion you've always wanted. With the assistance and guidance of our Plumbing: Plumbing Course, you will learn the necessary skills and knowledge to excel in your professional life.

Course Overview This practical, one-day course is designed to equip participants with the essential skills, tools and confidence to effectively facilitate discussions, meetings, and workshops. Whether you're guiding a team brainstorming session, leading a stakeholder workshop, or managing a complex meeting, strong facilitation skills can dramatically improve outcomes and engagement. Participants will learn how to plan and structure sessions, manage group dynamics, keep discussions on track, and handle challenging behaviours—all while creating a collaborative and inclusive environment. The course combines theory with hands-on activities, group discussions, and real-world scenarios to build practical, transferable skills. Who Should Attend This course is ideal for: Project managers Team leaders and supervisors Business analysts Community engagement officers Policy officers Trainers and consultants Anyone responsible for leading meetings or workshops No prior facilitation experience is necessary. Learning Outcomes By the end of the course, participants will be able to: Understand the role and mindset of an effective facilitator Plan and design structured facilitation sessions Use a range of facilitation tools and techniques to encourage participation Manage group dynamics, including difficult participants and off-topic conversations Apply active listening, summarising and questioning techniques Create safe, inclusive and engaging environments for diverse groups Maintain neutrality and guide discussions to achieve desired outcomes Course Content 1. Introduction to Facilitation What is facilitation? Key differences between facilitation, presentation and training The mindset of an effective facilitator 2. Planning for Success Clarifying session purpose and outcomes Structuring the session: openings, transitions, closings Selecting the right tools and approaches for your audience 3. Core Facilitation Techniques Questioning strategies (open, probing, clarifying) Active listening and reflection Encouraging balanced participation Visual facilitation basics (whiteboards, templates, sticky notes) 4. Managing Group Dynamics Reading the room and adapting your approach Handling dominant or disengaged participants Dealing with conflict or resistance constructively Techniques for decision-making and consensus-building 5. Practice and Feedback Facilitated role-plays and group exercises Constructive peer and trainer feedback Personal action planning Delivery Method This course is delivered in a highly interactive, face-to-face or virtual format. It includes a blend of short presentations, group work, facilitated discussions and hands-on activities to embed learning. Inclusions Comprehensive participant workbook and toolkit Facilitator guides and templates Certificate of completion Optional post-course coaching (available on request)

Course Overview This practical, one-day course is designed to equip participants with the essential skills, tools and confidence to effectively facilitate discussions, meetings, and workshops. Whether you're guiding a team brainstorming session, leading a stakeholder workshop, or managing a complex meeting, strong facilitation skills can dramatically improve outcomes and engagement. Participants will learn how to plan and structure sessions, manage group dynamics, keep discussions on track, and handle challenging behaviours—all while creating a collaborative and inclusive environment. The course combines theory with hands-on activities, group discussions, and real-world scenarios to build practical, transferable skills. Who Should Attend This course is ideal for: Project managers Team leaders and supervisors Business analysts Community engagement officers Policy officers Trainers and consultants Anyone responsible for leading meetings or workshops No prior facilitation experience is necessary. Learning Outcomes By the end of the course, participants will be able to: Understand the role and mindset of an effective facilitator Plan and design structured facilitation sessions Use a range of facilitation tools and techniques to encourage participation Manage group dynamics, including difficult participants and off-topic conversations Apply active listening, summarising and questioning techniques Create safe, inclusive and engaging environments for diverse groups Maintain neutrality and guide discussions to achieve desired outcomes Course Content 1. Introduction to Facilitation What is facilitation? Key differences between facilitation, presentation and training The mindset of an effective facilitator 2. Planning for Success Clarifying session purpose and outcomes Structuring the session: openings, transitions, closings Selecting the right tools and approaches for your audience 3. Core Facilitation Techniques Questioning strategies (open, probing, clarifying) Active listening and reflection Encouraging balanced participation Visual facilitation basics (whiteboards, templates, sticky notes) 4. Managing Group Dynamics Reading the room and adapting your approach Handling dominant or disengaged participants Dealing with conflict or resistance constructively Techniques for decision-making and consensus-building 5. Practice and Feedback Facilitated role-plays and group exercises Constructive peer and trainer feedback Personal action planning Delivery Method This course is delivered in a highly interactive, face-to-face or virtual format. It includes a blend of short presentations, group work, facilitated discussions and hands-on activities to embed learning. Inclusions Comprehensive participant workbook and toolkit Facilitator guides and templates Certificate of completion Optional post-course coaching (available on request)

Course Overview Outstanding customer service doesn’t happen by accident- it’s the result of clear communication, empathy, consistency, and a strong customer-focused mindset. This practical one-day course helps participants develop the mindset, skills and strategies needed to provide exceptional service and handle difficult situations with confidence and professionalism. Through real-world scenarios, role plays and interactive discussions, participants will learn how to build rapport, respond to customer needs, and create positive experiences that leave a lasting impression—whether communicating face-to-face, by phone, email, or online. Who Should Attend This course is ideal for: Frontline staff in retail, hospitality, healthcare, call centres, or public service Administration or reception staff Technical support or helpdesk officers Any team member who interacts with customers, clients or stakeholders No previous training in customer service is required. Learning Outcomes By the end of the course, participants will be able to: Understand what excellent customer service looks like and why it matters Communicate clearly, professionally and confidently in different situations Build rapport with a wide range of customers Show empathy and listen actively to understand customer needs Handle complaints, concerns and difficult conversations calmly and constructively Maintain a positive attitude, even under pressure Represent their organisation in a consistent and professional way Course Content 1. Foundations of Customer Service Excellence What is excellent customer service? First impressions and the customer journey Attitude, tone and mindset 2. Communicating with Confidence The power of words, tone and body language Active listening and questioning skills Managing expectations and saying "no" professionally 3. Creating Positive Connections Building rapport and trust quickly Adapting your style for different customers Service recovery: turning complaints into opportunities 4. Handling Difficult Situations Staying calm under pressure Responding to frustration, complaints or anger The LEAPS model for difficult conversations (Listen, Empathise, Apologise, Provide solution, Summarise) 5. Service Across Channels Delivering service via phone, email and online Professional email and message tone Tips for consistency across different platforms 6. Practical Application and Action Planning Real-life scenarios and role plays Personal action planning for immediate workplace impact Sharing service tips and best practices Delivery Method The course is delivered in an engaging, interactive format and includes: Short trainer-led discussions Scenario-based activities Role plays with coaching Group discussions and shared insights Available as a face-to-face or live virtual workshop. Inclusions Participant workbook and tools Practical checklists and communication templates Certificate of completion Access to optional post-course coaching support

Course Overview Outstanding customer service doesn’t happen by accident- it’s the result of clear communication, empathy, consistency, and a strong customer-focused mindset. This practical one-day course helps participants develop the mindset, skills and strategies needed to provide exceptional service and handle difficult situations with confidence and professionalism. Through real-world scenarios, role plays and interactive discussions, participants will learn how to build rapport, respond to customer needs, and create positive experiences that leave a lasting impression—whether communicating face-to-face, by phone, email, or online. Who Should Attend This course is ideal for: Frontline staff in retail, hospitality, healthcare, call centres, or public service Administration or reception staff Technical support or helpdesk officers Any team member who interacts with customers, clients or stakeholders No previous training in customer service is required. Learning Outcomes By the end of the course, participants will be able to: Understand what excellent customer service looks like and why it matters Communicate clearly, professionally and confidently in different situations Build rapport with a wide range of customers Show empathy and listen actively to understand customer needs Handle complaints, concerns and difficult conversations calmly and constructively Maintain a positive attitude, even under pressure Represent their organisation in a consistent and professional way Course Content 1. Foundations of Customer Service Excellence What is excellent customer service? First impressions and the customer journey Attitude, tone and mindset 2. Communicating with Confidence The power of words, tone and body language Active listening and questioning skills Managing expectations and saying "no" professionally 3. Creating Positive Connections Building rapport and trust quickly Adapting your style for different customers Service recovery: turning complaints into opportunities 4. Handling Difficult Situations Staying calm under pressure Responding to frustration, complaints or anger The LEAPS model for difficult conversations (Listen, Empathise, Apologise, Provide solution, Summarise) 5. Service Across Channels Delivering service via phone, email and online Professional email and message tone Tips for consistency across different platforms 6. Practical Application and Action Planning Real-life scenarios and role plays Personal action planning for immediate workplace impact Sharing service tips and best practices Delivery Method The course is delivered in an engaging, interactive format and includes: Short trainer-led discussions Scenario-based activities Role plays with coaching Group discussions and shared insights Available as a face-to-face or live virtual workshop. Inclusions Participant workbook and tools Practical checklists and communication templates Certificate of completion Access to optional post-course coaching support