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Register on the Office Skills and Administration today and build the experience, skills and knowledge you need to enhance your professional development and work towards your dream job. Study this course through online learning and take the first steps towards a long-term career. The course consists of a number of easy to digest, in-depth modules, designed to provide you with a detailed, expert level of knowledge. Learn through a mixture of instructional video lessons and online study materials. Receive online tutor support as you study the course, to ensure you are supported every step of the way. Get an e-certificate as proof of your course completion. The Office Skills and Administration is incredibly great value and allows you to study at your own pace. Access the course modules from any internet-enabled device, including computers, tablet, and smartphones. The course is designed to increase your employability and equip you with everything you need to be a success. Enrol on the now and start learning instantly! What You Get With The Office Skills and Administration Receive a e-certificate upon successful completion of the course Get taught by experienced, professional instructors Study at a time and pace that suits your learning style Get instant feedback on assessments 24/7 help and advice via email or live chat Get full tutor support on weekdays (Monday to Friday) Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Certification Upon successful completion of the course, you will be able to obtain your course completion e-certificate free of cost. Print copy by post is also available at an additional cost of £9.99 and PDF Certificate at £4.99. Who Is This Course For: The course is ideal for those who already work in this sector or are an aspiring professional. This course is designed to enhance your expertise and boost your CV. Learn key skills and gain a professional qualification to prove your newly-acquired knowledge. Requirements: The online training is open to all students and has no formal entry requirements. To study the Office Skills and Administration, all your need is a passion for learning, a good understanding of English, numeracy, and IT skills. You must also be over the age of 16. Course Content Office Skills and Administration Module 01: Personal Assistant Personal Assistant 01:23:00 Module 02: Admin Support Admin Support 01:54:00 Module 03: Administrative Management Administrative Management 00:30:00 Module 04: Organisational Skills Organisational Skills 01:16:00 Module 05: Telephone Etiquette Telephone Etiquette 01:07:00 Module 06: Business Writing Business Writing 01:24:00 Module 07: Time Management Time Management 01:09:00 Module 08: Body Language and Effective Communication Body Language and Effective Communication 01:23:00 Module 09: Meeting Management Meeting Management 01:24:00 Module 10: Excel Basics Navigate the Excel User Interface 00:28:00 Use Excel Commands 00:10:00 Create and Save a Basic Workbook 00:19:00 Enter Cell Data 00:12:00 Use Excel Help 00:05:00 Create Worksheet Formulas 00:15:00 Insert Functions 00:17:00 Reuse Formulas and Functions 00:17:00 Insert, Delete, and Adjust Cells, Columns, and Rows 00:10:00 Search for and Replace Data 00:09:00 Use Proofing and Research Tools 00:07:00 Apply Text Formats 00:16:00 Apply Number Format 00:08:00 Align Cell Contents 00:09:00 Apply Styles and Themes 00:12:00 Apply Basic Conditional Formatting 00:11:00 Create and Use Templates 00:08:00 Preview and Print a Workbook 00:10:00 Set Up the Page Layout 00:09:00 Configure Headers and Footers 00:07:00 Manage Worksheets 00:05:00 Manage Workbook and Worksheet Views 00:07:00 Manage Workbook Properties 00:06:00 Excel Templates 00:00:00 Module 11: PowerPoint Basic Customize the User Interface 00:19:00 Set PowerPoint 2016 Options 00:07:00 Modify Slide Masters and Slide Layouts 00:16:00 Add Headers and Footers 00:05:00 Modify the Notes Master and the Handout Master 00:04:00 Create SmartArt 00:09:00 Write Math Equations 00:07:00 Add Audio to a Presentation 00:09:00 Add Video to a Presentation 00:10:00 Customize Animations and Transitions 00:14:00 Review a Presentation 00:15:00 Store and Share Presentations on the Web 00:06:00 Annotate a Presentation 00:07:00 Set Up a Slide Show 00:08:00 Create a Custom Slide Show 00:03:00 Add Hyperlinks and Action Buttons 00:07:00 Record a Presentation 00:05:00 Secure a Presentation 00:11:00 Broadcast a Slide Show 00:07:00 Create a Video or a CD 00:08:00 PowerPoint Templates 00:00:00 Recommended Materials Workbook - Office Skills and Administration Level 7 Unlimited Assignment Assignment - Office Skills and Administration 00:00:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

You may have heard of Dyslexia often around the UK, but how much do you know about this word? Do you know it is a common disease, and anyone can have this illness without being aware of it? The Dyslexia Awareness training - CPD certified online course will educate you about this disease in detail. This Course at a Glance In the dyslexia awareness training course, the learners will be able to learn the following: Get introduced to Dyslexia. Learn the cause of Dyslexia. Understand How It Feels to Be a Dyslexic. Discover the Characteristics of the Dyslexic Brain and more. Obtain a CPD UK accredited certificate. Learn through engaging video-based training sessions. Continuous tutor support is available 24/7. Dyslexia Awareness Training - CPD Certified Online Course Overview The Dyslexia Awareness Training is developed to raise awareness all around the UK and worldwide. This course will help the learners to identify dyslexia disease. It will teach the learners how to overcome this illness as well. The dyslexia training course will increase learners' knowledge of this issue by openly discussing dyslexia's causes, characteristics, and more. Overall, this course will help you to open your eyes to see the issue that has been unnoticed for a while. You will learn about dyslexia and, at the same time, gain a valuable certificate to join this precious course on Dyslexia. The course is accredited by CPD UK, valued by employers, professional organisations, and academic institutions. Your training provider can advise you on any further recognition, for example, progression routes into further and higher education. For details, please visit the Learner FAQs on our website.  Who should take this course? The dyslexia awareness training course is designed for the following: Any individual who wishes to work as a social worker. Any person who wants to enhance their general knowledge. Parents and caregivers can do this course. Any medical student who wishes to learn every type of disease. The psychologist, therapist, and school teacher as well. Entry Requirements The Dyslexia Awareness Training - CPD Certified Online Course requires no academic qualification. It is accessible to students from diverse backgrounds, and students enthusiastic about learning new things will primarily benefit. However, You need a laptop, desktop, tablet, or smartphone and a reliable internet connection to enter this course on gardening. Assessment On the assessment round, you will participate in the MSQ test to examine your learning from this course. After completing the gardening course's all modules, learners must answer MCQs to complete the assessment procedure. The MCQ test measures how much a learner can grasp from each section. In the assessment test, you must get 60% as a pass mark. Course Curriculum Introduction - What is Dyslexia? ● Meaning of Dyslexia ● Some Important Points Regarding Dyslexia Causes of Dyslexia Main reason for dyslexia is reduced phonological awareness - poorer ability to identify, differentiate and manipulate sounds and to learn how sounds correspond to letters. Identification of Dyslexia ● Signs of Dyslexia Other Learning Difficulties with Dyslexia ● Dyspraxia ● ADHD - Attention Deficit and Hyperactivity Disorder ● Dyscalculia ● Asperger's Syndrome How Does It Feel to Be a Dyslexic ● Difficulties Faced by Dyslexics The Characteristics of the Dyslexic Brain ● An Inefficient Short-Term Memory System, Sometimes Also Called the Working Memory ● A Difficulty in Processing Sounds and Making Sense of Them ● Difficulties with Co-ordination and Motor Skills ● Difficulties with Visual Processing Assessment for Dyslexia ● How does the Assessment Report Prove that you are Dyslexic? ● How does it relate to you? ● The Language of the Assessment ● Responses to having a Diagnostic Assessment ● Some Considerations About Using Your Report Dyslexia in the School or Any Educational Setting ● Problems with Reading ● Problems with Writing Dyslexia in the Workplace ● Understanding Dyslexia Discrimination ● How to Deal with Dyslexia at Work ● Dyslexia Friendly Training ● Dyslexia Friendly Teaching Treatment of Dyslexia ● Is There Help for Dyslexia? ● Education Intervention ● Dyslexia Resources and Technological Techniques ● Psychological Counselling ● Dyslexia in Adults Teaching Dyslexics in Dyslexia-Friendly Learning Environment ● Accommodating Dyslexic Learning Differences in The Classroom ● Best Practices to Help Dyslexic Learners Overcome Difficulties  Teaching Tools  Day-To-Day Teaching Methods  Classroom Management Dyslexia Strengths and Rewards ● Innovative Thinking ● Problem Solving ● Empathy ● Determination ● Reasoning ● Three-Dimensional Thinking ● Storytelling Legal Rights of Dyslexics ● Legislation ● The Equality Act 2010 ● The Equality Act 2010 ● Public Sector Equality Duty Conclusion Recognised Accreditation CPD Certification Service CPD stands for Continuing Professional Development. This term refers to learning activities that professionals undertake to improve their skills and capabilities. Employers and professional organizations globally recognize CPD UK. Thus, a certificate from CPD Certification Service creates value for your professional goal and achievement. Certificate of Achievement Certificate of Achievement from Lead Academy After successfully passing the MCQ exam, you can order your certificate of achievement as proof of your new skill. The certificate of achievement is an official credential that confirms that you successfully finished a course with Lead Academy. The certificate can be obtained in PDF version for £12, and there is an additional fee to receive a printed copy certificate which is £35. FAQs What is Dyslexia? Dyslexia is a brain disorder where the affected people have learning issues that include reading, writing, and spelling problems. Is Dyslexia common in the UK? You will be shocked when you know that over 6.3 million people have dyslexia started by the British Dyslexia Association. What is the possible career path after doing this course? You can pursue various careers after this course, such as working as a social worker, in an international NGO, and more. What causes Dyslexia? Scientists have found many reasons that trigger this issue, but you will learn extensively all causes of brain disorders in the course. So, get enrolled to expand your learning. Can this disease easily be identified? Not really. This illness is only easily identified if it is several. Most of the time, people can not understand the issue and instead treat these kinds of learning difficulties as a minor issue for students. How will I purchase this course? First, select your desired course plan among the multiple existing course plans on the right side of your screen, then select the payment type, and once you made the payment, you can access the course any time you want. I made my payment. How will I get access to the Dyslexia Awareness Training course? A confirmation email will be sent to your registered email after payment. Hereafter anytime, you can start your learning journey with Lead Academy. I am from outside the UK. Will I get access to the Course? Yes, you can. Since it is an e-learning course, anyone from anywhere can enrol in our courses. What is an Accredited course? The professional body approves the procedures if any e-learning platform claims its courses are accredited. What is the benefit of doing an accredited course? You will only realize the benefit of having a CPD-accredited certificate once you face the corporate world. As employees, job places, and more value the CPD-accredited certificate, you must own this certificate by doing the course with us. What do you mean by a CPD course? CPD refers to Continuing Professional Development, and the CPD-accredited course is developed for individuals who want to improve and update their skills within their professional field continuously. This certificate claims that the certificate holder's knowledge is up-to-date in their work area.

Level 5 QLS Endorsed Diploma | 13 CPD Courses & PDF Certificates | 155 CPD Points | CPD Accredited

Getting Started   The method of study adopted for the Cybersecurity courses program is intended to guide the learners who wish to enhance their core capacities within the cybersecurity field. The result of the Cyber Security Diploma, an accepted UK qualification, is for the aspirants to expertise in the skills needed by organisations worldwide. All the programs are designed to provide learning based on concepts and practical insights necessary for the present and future companies. Apart from this, we look forward to building up efficient team leaders, managers and leaders through the invention and delivery of learning required for the industry. The qualification will: Prepare learners for employment, and Support a range of senior IT and digital, data and security roles in the workplace.   Key Benefits   The ability to read and utilise relevant technical and security literature (including threat intelligence feeds). To apply subject knowledge & understanding to address familiar and unfamiliar problems. To appreciate the interdisciplinary nature of cyber security within business and service provision and broader operating environments and supply chains. Transferable skills and knowledge - including Project Management and Incident Response Instil a sense of respect and understanding of the global nature of the cyber threat environment. Upon completing this Level 4 diploma, learners can progress to a higher education Level 5 course in Cyber Security. Key Highlights How do you get hired to the next level of your career advancement as a unique team leader, manager or leader in Cyber Security Systems? Then, the Qualifi Level 4 Diploma in Cyber Security is the ideal starting point for your career journey. The course allows individuals to develop a more advanced career in a specific business or public organisation area by developing analytical knowledge and a deeper understanding of several core cybersecurity operational domains. It will also provide helpful generic management and leadership teaching at crucial points to help learners build essential support from within the business. Remember! The assessment for the qualification is done based on assignments only, and you do not need to worry about writing any exam. With the School of Business and Technology London, you can complete the qualification at your own pace, choosing online or blended learning from the comfort of your home. Learning and pathway materials and study guides developed by our Qualifi-approved tutors will be available around the clock in our cutting-edge learning management system. Most importantly, at the School of Business and Technology London, we will provide comprehensive tutor support through our dedicated support desk. If you choose your course with blended learning, you will also enjoy live sessions with an assigned tutor, which you can book at your convenience. Career Pathways The Qualifi Level 4 Level 4 Diploma in Cyber Security can open many career pathways including, but not limited to: Junior Cyber Security Consultant; with an estimated average salary of £44,490 per annum Junior Security Analyst; with an estimated average salary of £45,000 per annum IT Security Analyst; with an estimated average salary of £45,723 per annum Ethical Hackers; with an estimated average salary of £63,600 per annum Forensic Computer Analyst; with an estimated average salary of £44,391 per annum Penetration Tester; with an estimated average salary of £60,000 per annum Cyber Security Analyst; with an estimated average salary of £56,449 per annum Associate- Cyber Security; with an estimated average salary of £52,156 per annum About Awarding Body QUALIFI, recognised by Ofqual awarding organisation has assembled a reputation for maintaining significant skills in a wide range of job roles and industries which comprises Leadership, Hospitality & Catering, Health and Social Care, Enterprise and Management, Process Outsourcing and Public Services. They are liable for awarding organisations and thereby ensuring quality assurance in Wales and Northern Ireland. What is included?   Outstanding tutor support that gives you supportive guidance all through the course accomplishment through the SBTL Support Desk Portal. Access our cutting-edge learning management platform to access vital learning resources and communicate with the support desk team. Quality learning materials such as structured lecture notes, study guides, and practical applications, including real-world examples and case studies, will enable you to apply your knowledge. Learning materials are provided in one of the three formats: PDF, PowerPoint, or Interactive Text Content on the learning portal. The tutors will provide Formative assessment feedback to improve the learners' achievements. Assessment materials are accessible through our online learning platform. Supervision for all modules. Multiplatform accessibility through an online learning platform. This facilitates SBTL in providing learners with course materials directly through smartphones, laptops, tablets or desktops, allowing students to study at their convenience. Live Classes (for Blended Learning Students only) Assessment Time-constrained scenario-based assignments No examinations. Entry Requirements   The qualifications have been made available to all without artificial barriers denying access and progression. The primary requirement is to get through the interview, and they are expected to hold the following: Qualifications at Level 3 and; Some technical and risk management experience in a computing or security business environment and demonstrate ambition with clear career goals; A Level 4 qualification in another discipline and who want to develop their careers in cyber security   Progression   Learners completing the QUALIFI Level 4 Diploma can progress to: A Higher Education Level 5 course in Cyber Security, or Directly into employment in an associated profession. Why gain a QUALIFI Qualification?   This suite of qualifications provides enormous opportunities to learners seeking career and professional development. The highlighting factor of this qualification is that: The learners attain career path support who wish to pursue their career in their denominated sectors; It helps provide a deep understanding of the health and social care sector and managing the organisations, which will, in turn, help enhance the learner's insight into their chosen sector. The qualification provides a real combination of disciplines and skills development opportunities. The Learners attain in-depth awareness concerning the organisation's functioning, aims and processes. They can also explore how to respond positively to this challenging and complex health and social care environment. The learners will be introduced to managing the wide range of health and social care functions using theory, practice sessions and models that provide valuable knowledge. As a part of this suite of qualifications, the learners will be able to explore and attain hands-on training and experience in this field. Learners also learn to face and solve issues then and there by exposure to all the Units. The qualification will also help to Apply scientific and evaluative methods to develop those skills. Find out threats and opportunities. Develop knowledge in managerial, organisational and environmental issues. Develop and empower critical thinking and innovativeness to handle issues and difficulties. Practice judgement, own and take responsibility for decisions and actions. Develop the capacity to perceive and reflect on individual learning and improve their social and other transferable aptitudes and skills.   Learners must request before enrolment to interchange unit(s) other than the preselected units shown in the SBTL website because we need to make sure the availability of learning materials for the requested unit(s). SBTL will reject an application if the learning materials for the requested interchange unit(s) are unavailable. Learners are not allowed to make any request to interchange unit(s) once enrolment is complete. UNIT1- Cyber Security Threat and Risk Reference No : CSEC01 Credit : 20 || TQT : 200 "The unit covers a total of 20 credits, 200 TQT,120 GLH. Cybersecurity is defined as the process of securing essential data's, programs, network from cyber-attacks including harmful viruses and unauthorised logins. A threat to security will put everyone's sensitive information at risk. The module helps to focus on the security dangers threats and vulnerabilities to the organisation and implement security protection against it. " UNIT2- network security and Data Communications Reference No : CSEC02 Credit : 20 || TQT : 200 "The unit covers a total of 20 credits, 200 TQT,120 GLH. This unit takes us to the Research in data communications, networking, and security cover both guided and wireless communications of voice, data, images and video and their impact on the organisations in which they are used. " UNIT3- Database Security and Computer Programming Reference No : CSEC03 Credit : 20 || TQT : 200 "The unit covers a total of 20 credits, 200 TQT,120 GLH. Database security is a complex and challenging endeavour that involves all aspects of information security technologies and practices. The more accessible and usable the database, the more vulnerable it is to security threats; the more secure the database is to threats, the more difficult it is to access. " UNIT4- Incident Response, Investigations and Forensics Reference No : CSEC04 Credit : 20 || TQT : 200 "The unit covers a total of 20 credits, 200 TQT,120 GLH. With the number of devices connected to the Internet exploding in recent years, the incidences of security breaches have likewise become a hot and rather disturbing topic. Within this scope, companies must know how to respond and deal with the consequences. All organisations should have an incident response plan that includes incident detection in addition to a response. From this unit, we get to know about these plans and technique and how to deal with it. " UNIT5- Security Strategy: Laws, Policies and Implementation Reference No : CSEC05 Credit : 20 || TQT : 200 "The unit covers a total of 20 credits, 200 TQT,120 GLH. The purpose of this unit is to investigate potential success factors related to the implementation of information security in organisations, with a specific focus on the role of top management in implementing information security policies in organisations. " UNIT6- Cyber Security Threats and Risk: Banking and Finance Reference No : CSEC06 Credit : 20 || TQT : 200 "The unit covers a total of 20 credits, 200 TQT,120 GLH. Cyber risk has emerged as a critical threat to financial stability, following recent attacks on financial institutions. This unit presents novel documentation of cyber risk around the world for financial institutions by analysing the different types of cyber incidents (data breaches, fraud, and business disruption) and identifying patterns using a variety of datasets. " UNIT7- Cyber Wars Reference No : CSEC07 Credit : 20 || TQT : 200 "The unit covers a total of 20 credits, 200 TQT,120 GLH. The Internet must be considered a very dangerous battlefield. Nobody is secure. It is a paradox that those countries which do not feel vulnerable may be the most threatened by cyberwar. A cyberattack may easily be ordered through the Internet. Such an attack is cheaper than an attack by conventional weapons, and at the same time, it causes more significant economic losses. This unit focuses on the techniques and tools to ensure cyber security. " Delivery Methods School of Business & Technology London provides various flexible delivery methods to its learners, including online learning and blended learning. Thus, learners can choose the mode of study as per their choice and convenience. The program is self-paced and accomplished through our cutting-edge Learning Management System. Learners can interact with tutors by messaging through the SBTL Support Desk Portal System to discuss the course materials, get guidance and assistance and request assessment feedbacks on assignments. We at SBTL offer outstanding support and infrastructure for both online and blended learning. We indeed pursue an innovative learning approach where traditional regular classroom-based learning is replaced by web-based learning and incredibly high support level. Learners enrolled at SBTL are allocated a dedicated tutor, whether online or blended learning, who provide learners with comprehensive guidance and support from start to finish. The significant difference between blended learning and online learning methods at SBTL is the Block Delivery of Online Live Sessions. Learners enrolled at SBTL on blended learning are offered a block delivery of online live sessions, which can be booked in advance on their convenience at additional cost. These live sessions are relevant to the learners' program of study and aim to enhance the student's comprehension of research, methodology and other essential study skills. We try to make these live sessions as communicating as possible by providing interactive activities and presentations. Resources and Support School of Business & Technology London is dedicated to offering excellent support on every step of your learning journey. School of Business & Technology London occupies a centralised tutor support desk portal. Our support team liaises with both tutors and learners to provide guidance, assessment feedback, and any other study support adequately and promptly. Once a learner raises a support request through the support desk portal (Be it for guidance, assessment feedback or any additional assistance), one of the support team members assign the relevant to request to an allocated tutor. As soon as the support receives a response from the allocated tutor, it will be made available to the learner in the portal. The support desk system is in place to assist the learners adequately and streamline all the support processes efficiently. Quality learning materials made by industry experts is a significant competitive edge of the School of Business & Technology London. Quality learning materials comprised of structured lecture notes, study guides, practical applications which includes real-world examples, and case studies that will enable you to apply your knowledge. Learning materials are provided in one of the three formats, such as PDF, PowerPoint, or Interactive Text Content on the learning portal. How does the Online Learning work at SBTL? We at SBTL follow a unique approach which differentiates us from other institutions. Indeed, we have taken distance education to a new phase where the support level is incredibly high.Now a days, convenience, flexibility and user-friendliness outweigh demands. Today, the transition from traditional classroom-based learning to online platforms is a significant result of these specifications. In this context, a crucial role played by online learning by leveraging the opportunities for convenience and easier access. It benefits the people who want to enhance their career, life and education in parallel streams. SBTL's simplified online learning facilitates an individual to progress towards the accomplishment of higher career growth without stress and dilemmas. How will you study online? With the School of Business & Technology London, you can study wherever you are. You finish your program with the utmost flexibility. You will be provided with comprehensive tutor support online through SBTL Support Desk portal. How will I get tutor support online? School of Business & Technology London occupies a centralised tutor support desk portal, through which our support team liaise with both tutors and learners to provide guidance, assessment feedback, and any other study support adequately and promptly. Once a learner raises a support request through the support desk portal (Be it for guidance, assessment feedback or any additional assistance), one of the support team members assign the relevant to request to an allocated tutor. As soon as the support receive a response from the allocated tutor, it will be made available to the learner in the portal. The support desk system is in place to assist the learners adequately and to streamline all the support process efficiently. Learners should expect to receive a response on queries like guidance and assistance within 1 - 2 working days. However, if the support request is for assessment feedback, learners will receive the reply with feedback as per the time frame outlined in the Assessment Feedback Policy.

In today’s fast-paced world, excellent customer service is the backbone of every successful business. The Customer Service Diploma Level 3 provides a deep dive into the essential principles of exceptional customer care, giving you the tools to stand out in this competitive field. By studying key concepts such as communication, problem-solving, and understanding customer needs, you’ll develop a solid foundation to handle diverse customer scenarios with confidence and professionalism. Whether you're looking to enhance your current career or pursue a new direction, this course is designed to equip you with the core knowledge necessary for long-term success in customer service. The course covers a wide range of topics, from customer expectations to resolving complaints with ease. Understanding the psychology behind customer decisions and learning how to manage difficult conversations can make a significant difference in your career. With flexible, online learning, you can study at your own pace, making it ideal for those balancing other commitments. As customer service continues to evolve, this diploma ensures you stay ahead of the curve, helping you build strong relationships and contribute positively to your organisation’s reputation. So, whether you’re in retail, hospitality, or any service industry, this course will guide you toward a brighter, more rewarding future. ________________________________________________________________________ Learning Outcomes: Recognize the core values and mission of a business. Cultivate a positive mindset for effective customer interactions. Identify and address diverse customer requirements and concerns. Implement strategies for fostering repeat business. Enhance verbal and written communication techniques for customer service. Acquire skills to recover difficult customers and know when to escalate. ________________________________________________________________________ Key Features: CPD Certified Customer Service Diploma Level 3 With Complete Career Guide 10 Instant e-certificate and hard copy dispatch by next working day Fully online, interactive course with audio voiceover Developed by qualified professionals in the field Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum: Module 01: Who We Are and What We Do Module 02: Establishing Your Attitude Module 03: Identifying and Addressing Customer Needs Module 04: Generating Return Business Module 05: In-Person Customer Service Module 06: Giving Customer Service over the Phone Module 07: Providing Electronic Customer Service Module 08: Recovering Difficult Customers Module 09: Understanding When to Escalate Module 10: Communication Skills Module 11: To Do Lists Module 12: Organizing Your Inbox Module 13: Negotiation Techniques ________________________________________________________________________ Complete Career Guide for Customer Service Diploma Level 3 (A to Z) List of career guide courses included in Customer Service Diploma Level 3 With Complete Career Guide: Course 01: Professional CV Writing and Job Searching Course 02: Communication Skills Training Course 03: Career Development Training Course 04: Time Management Course 05: Returning to Work Training Course 06: Level 3 Diploma in Project Management Course 07: Leadership Skills Course 08: Body Language Course 09: Interview and Recruitment Accreditation All of our courses are fully accredited, including this Customer Service Diploma Level 3 Course, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in Customer Service . Certification Once you've successfully completed your Customer Service Diploma Level 3 Course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our Customer Service Diploma Level 3 Course certification has no expiry dates, although we do recommend that you renew them every 12 months. CPD 100 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Customer Service Course can be taken by anyone who wants to understand more about the topic. With the aid of this course, you will be able to grasp the fundamental knowledge and ideas. Additionally, this Customer Service Course is ideal for: Individuals aspiring to excel in customer service roles. Professionals seeking to enhance communication and problem-solving skills. Those working in retail, hospitality, or service-oriented sectors. Individuals aiming to improve their telephone and electronic customer service skills. Anyone looking to develop negotiation techniques and organisational skills. Requirements Learners do not require any prior qualifications to enrol on this Customer Service Course. You just need to have an interest in Customer Service Course. Career path After completing this Customer Service Course you will have a variety of careers to choose from. The following job sectors of Customer Service Course are: Customer Service Representative - £20K to 30K/year. Call Centre Operator - £18K to 25K/year. Retail Supervisor - £22K to 28K/year. Sales Support Coordinator - £24K to 32K/year. Administrative Assistant - £20K to 25K/year. Certificates Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate. Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

Gain the skills and credentials to kickstart a successful career and learn from the experts with this step-by-step

Life can be messy, and even chaotic as we grow up to be adults. As life happens, we

Gain a bird's eye view of the Quantity Surveyor's responsibilities. Learn about Cost Management, Quantity Surveying Measurement, Predicting Potential Risk and Management.

Gain the solid skills and knowledge to kickstart a successful career and learn from the experts with this

Overview Learn how to make learning spaces run smoothly and effectively and kickstart your career as an outstanding school administrator by enrolling in our Level 4- Office Management course. In this course, you will be swiftly educated in the fundamental skills to instil students with a desire to learn that goes well beyond imparting knowledge. Effective administration underpins all areas of student care. After your successful completion, you will be equipped with strongly developed skills to create and maintain the school culture. You will have the expertise to assist students and faculty, maintain academic records, safeguard students, create strategies for handling complaints, and much more. Enrol today to kickstart your career. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is this course for? There is no experience or previous qualifications required for enrolment on this Level 4- Office Management. It is available to all students, of all academic backgrounds. Requirements Our Level 4- Office Management is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible on tablets and smartphones so you can access your course on wifi, 3G or 4G.There is no time limit for completing this course, it can be studied in your own time at your own pace. Career path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management , Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 13 sections • 13 lectures • 05:34:00 total length •Module 01: Introduction to Office Administration: 00:16:00 •Module 02: Skills of an Effective Administrator: 00:17:00 •Module 3: Mail Services and Shipping: 00:28:00 •Module 04: The Language of Coaching: 01:00:00 •Module 5: Organising Meeting and Conferences: 00:28:00 •Module 6: Business Writing Skills: 00:42:00 •Module 7: Time Management: 00:35:00 •Module 8: Stress Management: 00:18:00 •Module 9: Business Telephone Skills: 00:21:00 •Module 10: Communication Skills: 00:25:00 •Module 11: Conflict Management: 00:16:00 •Module 12: Business Etiquette: 00:21:00 •Module 13: Microsoft Office Skills: 00:07:00