5248 Writing courses in Selsey delivered Online

Gain a bird's eye view of the Quantity Surveyor's responsibilities. Learn about Cost Management, Quantity Surveying Measurement, Predicting Potential Risk and Management.

In today’s fast-paced world, excellent customer service is the backbone of every successful business. The Customer Service Diploma Level 3 provides a deep dive into the essential principles of exceptional customer care, giving you the tools to stand out in this competitive field. By studying key concepts such as communication, problem-solving, and understanding customer needs, you’ll develop a solid foundation to handle diverse customer scenarios with confidence and professionalism. Whether you're looking to enhance your current career or pursue a new direction, this course is designed to equip you with the core knowledge necessary for long-term success in customer service. The course covers a wide range of topics, from customer expectations to resolving complaints with ease. Understanding the psychology behind customer decisions and learning how to manage difficult conversations can make a significant difference in your career. With flexible, online learning, you can study at your own pace, making it ideal for those balancing other commitments. As customer service continues to evolve, this diploma ensures you stay ahead of the curve, helping you build strong relationships and contribute positively to your organisation’s reputation. So, whether you’re in retail, hospitality, or any service industry, this course will guide you toward a brighter, more rewarding future. ________________________________________________________________________ Learning Outcomes: Recognize the core values and mission of a business. Cultivate a positive mindset for effective customer interactions. Identify and address diverse customer requirements and concerns. Implement strategies for fostering repeat business. Enhance verbal and written communication techniques for customer service. Acquire skills to recover difficult customers and know when to escalate. ________________________________________________________________________ Key Features: CPD Certified Customer Service Diploma Level 3 With Complete Career Guide 10 Instant e-certificate and hard copy dispatch by next working day Fully online, interactive course with audio voiceover Developed by qualified professionals in the field Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum: Module 01: Who We Are and What We Do Module 02: Establishing Your Attitude Module 03: Identifying and Addressing Customer Needs Module 04: Generating Return Business Module 05: In-Person Customer Service Module 06: Giving Customer Service over the Phone Module 07: Providing Electronic Customer Service Module 08: Recovering Difficult Customers Module 09: Understanding When to Escalate Module 10: Communication Skills Module 11: To Do Lists Module 12: Organizing Your Inbox Module 13: Negotiation Techniques ________________________________________________________________________ Complete Career Guide for Customer Service Diploma Level 3 (A to Z) List of career guide courses included in Customer Service Diploma Level 3 With Complete Career Guide: Course 01: Professional CV Writing and Job Searching Course 02: Communication Skills Training Course 03: Career Development Training Course 04: Time Management Course 05: Returning to Work Training Course 06: Level 3 Diploma in Project Management Course 07: Leadership Skills Course 08: Body Language Course 09: Interview and Recruitment Accreditation All of our courses are fully accredited, including this Customer Service Diploma Level 3 Course, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in Customer Service . Certification Once you've successfully completed your Customer Service Diploma Level 3 Course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our Customer Service Diploma Level 3 Course certification has no expiry dates, although we do recommend that you renew them every 12 months. CPD 100 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Customer Service Course can be taken by anyone who wants to understand more about the topic. With the aid of this course, you will be able to grasp the fundamental knowledge and ideas. Additionally, this Customer Service Course is ideal for: Individuals aspiring to excel in customer service roles. Professionals seeking to enhance communication and problem-solving skills. Those working in retail, hospitality, or service-oriented sectors. Individuals aiming to improve their telephone and electronic customer service skills. Anyone looking to develop negotiation techniques and organisational skills. Requirements Learners do not require any prior qualifications to enrol on this Customer Service Course. You just need to have an interest in Customer Service Course. Career path After completing this Customer Service Course you will have a variety of careers to choose from. The following job sectors of Customer Service Course are: Customer Service Representative - £20K to 30K/year. Call Centre Operator - £18K to 25K/year. Retail Supervisor - £22K to 28K/year. Sales Support Coordinator - £24K to 32K/year. Administrative Assistant - £20K to 25K/year. Certificates Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate. Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

Gain the solid skills and knowledge to kickstart a successful career and learn from the experts with this

Duration 2 Days 12 CPD hours This course is intended for Server administrators Network engineers Systems engineers Consulting systems engineers Technical solutions architects Network administrators Storage administrators Network managers Sales engineers Cisco integrators and partners Overview After taking this course, you should be able to: Describe Cisco UCS server hardware Describe Cisco UCS connectivity Describe the Cisco HyperFlex Data Platform, its data writing and reading processes, and data optimization Describe and configure Cisco UCS service profiles Describe and configure Cisco UCS service profile templates Describe and implement iSCSI on Cisco UCS Describe and implement Cisco UCS firmware updates Describe and implement Cisco UCS backups This introductory course shows you how to deploy, secure, operate and maintain the Cisco Unified Computing system (Cisco UCS) B-Series blade server, Cisco UCS C-Series and S-Series rack servers, and Cisco HyperFlex product family, for use in data centers. Describing Cisco UCS Server Hardware Cisco UCS B-Series Blade Servers Cisco UCS C-Series Rack Servers Cisco UCS S-Series Rack Servers Cisco Virtual Interface Cards Hyperconvergence Overview Cisco HyperFlex HX-Series Servers Describing Cisco UCS Connectivity Cisco UCS Fabric Interconnect Cisco UCS B-Series Connectivity Cisco UCS C-Series Connectivity Cisco UCS S-Series Connectivity Cisco HyperFlex Connectivity Architecture Cisco HyperFlex Edge Connectivity Ethernet End-Host Mode Compared to Switching Mode Cisco UCS Fabric Interconnect Uplink Pinning Cisco UCS C-Series Integration Describing the Cisco HyperFlex HX Data Platform Cisco HyperFlex HX Data Platform Software Writing Data to Cisco HyperFlex HX Data Platform Reading Data from Cisco HyperFlex HX Data Platform Data Optimization in Cisco HyperFlex HX Data Platform Configuring Cisco UCS Service Profiles Portability Issue with Nonabstracted Identities Cisco UCS Service Profile Identity Pools Server Pools IP Pools Configuring Cisco UCS Service Profile Templates Service Profile Templates Implementing iSCSI on Cisco UCS iSCSI Addressing Evolution of SCSI from DAS to SAN iSCSI Multipathing Implementing Cisco UCS Firmware Updates Update Cisco UCS C-Series Server Firmware Download Tasks for the Infrastructure Image Download Tasks for Cisco UCS B-Series Firmware Packages Best Practices for Updating Firmware in Cisco UCS Manager Firmware Upgrades Using Auto Install Capability Catalog Updates Host Firmware Packages Driver Updates for Operating Systems and Hypervisors Implementing Cisco UCS Backups Compare Backup Options in Cisco UCS Manager Compare Two Import Types Policy Backup

Duration 1.5 Days 9 CPD hours This course is intended for This course is designed for software developers or anyone interested in building Android applications. Overview Install Android Studio. Writing a Java Program. Run a Java Program. Write a Java Comment. Understand Java Variables and Their Data Types. Acquiring Good Knowledge of Java Control Flow Statements. Understanding The Java Methods and Arrays. Understanding the Object-Oriented Programming (OOP) Concepts and Java Class. Developing applications for Android? systems requires basic knowledge of Java programming language. Introductory course that focuses on the fundamentals of Java programming language, its framework, syntax, and paradigm. First Step in Java The History of Java How Java Programs work? Install Java JDK and JRE Why did Google choose Java over other programming languages? Android OS Structure Install Android Studio Create and Run Java Projects Creating an Android Project (Java Project) Using Android Studio Writing a Java Program Java Methods Running a Java Program Write a Comment Java Variables and Their Data Type Control Flow Statements Introduction IF ? Else Statement If?Else and Else?If... Statement If Else and Logical Operators Switch Statement While Loop Do-while Loop For Loop The Break Statement The Continue Statement Methods and Arrays Introduction Method Structure Call Method by Value Call Method by Reference Arrays Enter Data to Java Program Object-Oriented Programming (OOP) Concepts Java Class Additional course details: Nexus Humans Java Fundamentals for Android Development training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Java Fundamentals for Android Development course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Getting Started   The method of study adopted for the Cybersecurity courses program is intended to guide the learners who wish to enhance their core capacities within the cybersecurity field. The result of the Cyber Security Diploma, an accepted UK qualification, is for the aspirants to expertise in the skills needed by organisations worldwide. All the programs are designed to provide learning based on concepts and practical insights necessary for the present and future companies. Apart from this, we look forward to building up efficient team leaders, managers and leaders through the invention and delivery of learning required for the industry. The qualification will: Prepare learners for employment, and Support a range of senior IT and digital, data and security roles in the workplace.   Key Benefits   The ability to read and utilise relevant technical and security literature (including threat intelligence feeds). To apply subject knowledge & understanding to address familiar and unfamiliar problems. To appreciate the interdisciplinary nature of cyber security within business and service provision and broader operating environments and supply chains. Transferable skills and knowledge - including Project Management and Incident Response Instil a sense of respect and understanding of the global nature of the cyber threat environment. Upon completing this Level 4 diploma, learners can progress to a higher education Level 5 course in Cyber Security. Key Highlights How do you get hired to the next level of your career advancement as a unique team leader, manager or leader in Cyber Security Systems? Then, the Qualifi Level 4 Diploma in Cyber Security is the ideal starting point for your career journey. The course allows individuals to develop a more advanced career in a specific business or public organisation area by developing analytical knowledge and a deeper understanding of several core cybersecurity operational domains. It will also provide helpful generic management and leadership teaching at crucial points to help learners build essential support from within the business. Remember! The assessment for the qualification is done based on assignments only, and you do not need to worry about writing any exam. With the School of Business and Technology London, you can complete the qualification at your own pace, choosing online or blended learning from the comfort of your home. Learning and pathway materials and study guides developed by our Qualifi-approved tutors will be available around the clock in our cutting-edge learning management system. Most importantly, at the School of Business and Technology London, we will provide comprehensive tutor support through our dedicated support desk. If you choose your course with blended learning, you will also enjoy live sessions with an assigned tutor, which you can book at your convenience. Career Pathways The Qualifi Level 4 Level 4 Diploma in Cyber Security can open many career pathways including, but not limited to: Junior Cyber Security Consultant; with an estimated average salary of £44,490 per annum Junior Security Analyst; with an estimated average salary of £45,000 per annum IT Security Analyst; with an estimated average salary of £45,723 per annum Ethical Hackers; with an estimated average salary of £63,600 per annum Forensic Computer Analyst; with an estimated average salary of £44,391 per annum Penetration Tester; with an estimated average salary of £60,000 per annum Cyber Security Analyst; with an estimated average salary of £56,449 per annum Associate- Cyber Security; with an estimated average salary of £52,156 per annum About Awarding Body QUALIFI, recognised by Ofqual awarding organisation has assembled a reputation for maintaining significant skills in a wide range of job roles and industries which comprises Leadership, Hospitality & Catering, Health and Social Care, Enterprise and Management, Process Outsourcing and Public Services. They are liable for awarding organisations and thereby ensuring quality assurance in Wales and Northern Ireland. What is included?   Outstanding tutor support that gives you supportive guidance all through the course accomplishment through the SBTL Support Desk Portal. Access our cutting-edge learning management platform to access vital learning resources and communicate with the support desk team. Quality learning materials such as structured lecture notes, study guides, and practical applications, including real-world examples and case studies, will enable you to apply your knowledge. Learning materials are provided in one of the three formats: PDF, PowerPoint, or Interactive Text Content on the learning portal. The tutors will provide Formative assessment feedback to improve the learners' achievements. Assessment materials are accessible through our online learning platform. Supervision for all modules. Multiplatform accessibility through an online learning platform. This facilitates SBTL in providing learners with course materials directly through smartphones, laptops, tablets or desktops, allowing students to study at their convenience. Live Classes (for Blended Learning Students only) Assessment Time-constrained scenario-based assignments No examinations. Entry Requirements   The qualifications have been made available to all without artificial barriers denying access and progression. The primary requirement is to get through the interview, and they are expected to hold the following: Qualifications at Level 3 and; Some technical and risk management experience in a computing or security business environment and demonstrate ambition with clear career goals; A Level 4 qualification in another discipline and who want to develop their careers in cyber security   Progression   Learners completing the QUALIFI Level 4 Diploma can progress to: A Higher Education Level 5 course in Cyber Security, or Directly into employment in an associated profession. Why gain a QUALIFI Qualification?   This suite of qualifications provides enormous opportunities to learners seeking career and professional development. The highlighting factor of this qualification is that: The learners attain career path support who wish to pursue their career in their denominated sectors; It helps provide a deep understanding of the health and social care sector and managing the organisations, which will, in turn, help enhance the learner's insight into their chosen sector. The qualification provides a real combination of disciplines and skills development opportunities. The Learners attain in-depth awareness concerning the organisation's functioning, aims and processes. They can also explore how to respond positively to this challenging and complex health and social care environment. The learners will be introduced to managing the wide range of health and social care functions using theory, practice sessions and models that provide valuable knowledge. As a part of this suite of qualifications, the learners will be able to explore and attain hands-on training and experience in this field. Learners also learn to face and solve issues then and there by exposure to all the Units. The qualification will also help to Apply scientific and evaluative methods to develop those skills. Find out threats and opportunities. Develop knowledge in managerial, organisational and environmental issues. Develop and empower critical thinking and innovativeness to handle issues and difficulties. Practice judgement, own and take responsibility for decisions and actions. Develop the capacity to perceive and reflect on individual learning and improve their social and other transferable aptitudes and skills.   Learners must request before enrolment to interchange unit(s) other than the preselected units shown in the SBTL website because we need to make sure the availability of learning materials for the requested unit(s). SBTL will reject an application if the learning materials for the requested interchange unit(s) are unavailable. Learners are not allowed to make any request to interchange unit(s) once enrolment is complete. UNIT1- Cyber Security Threat and Risk Reference No : CSEC01 Credit : 20 || TQT : 200 "The unit covers a total of 20 credits, 200 TQT,120 GLH. Cybersecurity is defined as the process of securing essential data's, programs, network from cyber-attacks including harmful viruses and unauthorised logins. A threat to security will put everyone's sensitive information at risk. The module helps to focus on the security dangers threats and vulnerabilities to the organisation and implement security protection against it. " UNIT2- network security and Data Communications Reference No : CSEC02 Credit : 20 || TQT : 200 "The unit covers a total of 20 credits, 200 TQT,120 GLH. This unit takes us to the Research in data communications, networking, and security cover both guided and wireless communications of voice, data, images and video and their impact on the organisations in which they are used. " UNIT3- Database Security and Computer Programming Reference No : CSEC03 Credit : 20 || TQT : 200 "The unit covers a total of 20 credits, 200 TQT,120 GLH. Database security is a complex and challenging endeavour that involves all aspects of information security technologies and practices. The more accessible and usable the database, the more vulnerable it is to security threats; the more secure the database is to threats, the more difficult it is to access. " UNIT4- Incident Response, Investigations and Forensics Reference No : CSEC04 Credit : 20 || TQT : 200 "The unit covers a total of 20 credits, 200 TQT,120 GLH. With the number of devices connected to the Internet exploding in recent years, the incidences of security breaches have likewise become a hot and rather disturbing topic. Within this scope, companies must know how to respond and deal with the consequences. All organisations should have an incident response plan that includes incident detection in addition to a response. From this unit, we get to know about these plans and technique and how to deal with it. " UNIT5- Security Strategy: Laws, Policies and Implementation Reference No : CSEC05 Credit : 20 || TQT : 200 "The unit covers a total of 20 credits, 200 TQT,120 GLH. The purpose of this unit is to investigate potential success factors related to the implementation of information security in organisations, with a specific focus on the role of top management in implementing information security policies in organisations. " UNIT6- Cyber Security Threats and Risk: Banking and Finance Reference No : CSEC06 Credit : 20 || TQT : 200 "The unit covers a total of 20 credits, 200 TQT,120 GLH. Cyber risk has emerged as a critical threat to financial stability, following recent attacks on financial institutions. This unit presents novel documentation of cyber risk around the world for financial institutions by analysing the different types of cyber incidents (data breaches, fraud, and business disruption) and identifying patterns using a variety of datasets. " UNIT7- Cyber Wars Reference No : CSEC07 Credit : 20 || TQT : 200 "The unit covers a total of 20 credits, 200 TQT,120 GLH. The Internet must be considered a very dangerous battlefield. Nobody is secure. It is a paradox that those countries which do not feel vulnerable may be the most threatened by cyberwar. A cyberattack may easily be ordered through the Internet. Such an attack is cheaper than an attack by conventional weapons, and at the same time, it causes more significant economic losses. This unit focuses on the techniques and tools to ensure cyber security. " Delivery Methods School of Business & Technology London provides various flexible delivery methods to its learners, including online learning and blended learning. Thus, learners can choose the mode of study as per their choice and convenience. The program is self-paced and accomplished through our cutting-edge Learning Management System. Learners can interact with tutors by messaging through the SBTL Support Desk Portal System to discuss the course materials, get guidance and assistance and request assessment feedbacks on assignments. We at SBTL offer outstanding support and infrastructure for both online and blended learning. We indeed pursue an innovative learning approach where traditional regular classroom-based learning is replaced by web-based learning and incredibly high support level. Learners enrolled at SBTL are allocated a dedicated tutor, whether online or blended learning, who provide learners with comprehensive guidance and support from start to finish. The significant difference between blended learning and online learning methods at SBTL is the Block Delivery of Online Live Sessions. Learners enrolled at SBTL on blended learning are offered a block delivery of online live sessions, which can be booked in advance on their convenience at additional cost. These live sessions are relevant to the learners' program of study and aim to enhance the student's comprehension of research, methodology and other essential study skills. We try to make these live sessions as communicating as possible by providing interactive activities and presentations. Resources and Support School of Business & Technology London is dedicated to offering excellent support on every step of your learning journey. School of Business & Technology London occupies a centralised tutor support desk portal. Our support team liaises with both tutors and learners to provide guidance, assessment feedback, and any other study support adequately and promptly. Once a learner raises a support request through the support desk portal (Be it for guidance, assessment feedback or any additional assistance), one of the support team members assign the relevant to request to an allocated tutor. As soon as the support receives a response from the allocated tutor, it will be made available to the learner in the portal. The support desk system is in place to assist the learners adequately and streamline all the support processes efficiently. Quality learning materials made by industry experts is a significant competitive edge of the School of Business & Technology London. Quality learning materials comprised of structured lecture notes, study guides, practical applications which includes real-world examples, and case studies that will enable you to apply your knowledge. Learning materials are provided in one of the three formats, such as PDF, PowerPoint, or Interactive Text Content on the learning portal. How does the Online Learning work at SBTL? We at SBTL follow a unique approach which differentiates us from other institutions. Indeed, we have taken distance education to a new phase where the support level is incredibly high.Now a days, convenience, flexibility and user-friendliness outweigh demands. Today, the transition from traditional classroom-based learning to online platforms is a significant result of these specifications. In this context, a crucial role played by online learning by leveraging the opportunities for convenience and easier access. It benefits the people who want to enhance their career, life and education in parallel streams. SBTL's simplified online learning facilitates an individual to progress towards the accomplishment of higher career growth without stress and dilemmas. How will you study online? With the School of Business & Technology London, you can study wherever you are. You finish your program with the utmost flexibility. You will be provided with comprehensive tutor support online through SBTL Support Desk portal. How will I get tutor support online? School of Business & Technology London occupies a centralised tutor support desk portal, through which our support team liaise with both tutors and learners to provide guidance, assessment feedback, and any other study support adequately and promptly. Once a learner raises a support request through the support desk portal (Be it for guidance, assessment feedback or any additional assistance), one of the support team members assign the relevant to request to an allocated tutor. As soon as the support receive a response from the allocated tutor, it will be made available to the learner in the portal. The support desk system is in place to assist the learners adequately and to streamline all the support process efficiently. Learners should expect to receive a response on queries like guidance and assistance within 1 - 2 working days. However, if the support request is for assessment feedback, learners will receive the reply with feedback as per the time frame outlined in the Assessment Feedback Policy.

This course is for young learners who: Have completed Level 3. Know how to read, write and speak Greek at a very good level. Use a variety of words and expressions when speaking with family and friends. Communicate with native speakers in Greek without much strain from either party.

LOOKING FOR: MG, YA, ADULT FICTION, NON-FICTION Thérèse is a Literary and Rights Agent at Susanna Lea Associates and Director of the London branch, @SLALondon. Born and raised in Belgium, on a diet of frites and Tintin she moved to England in her late teens with her family, then stayed in London to do a History degree and Masters at University College London. Having been brought up bilingual, translation rights seemed like her logical next step. She started off in the rights department at Bloomsbury Publishing, before hopping across the square to Ed Victor’s agency, and found experiencing both the publishing and agency side of publishing incredibly valuable. She has been building her own list of authors alongside selling translation rights since early 2016, which she has hugely enjoyed; working with authors right from the book’s conception, while also experiencing the thrill of selling her own authors’ works in the UK and US as well as in translation to publishers across the globe. In terms of adult fiction, Thérèse has a huge soft spot for historical fiction, having read Early Modern History at university, but is also very much on the hunt for crime/thrillers, bookclub, high-concept love stories and literary fiction. She loves strong female characters, in particular when they go through an evolution or journey as the story progresses and gradually find that inner strength. On the children’s fiction front, Thérèse is all about finding a fresh, new voice. She loves all things funny, fantasy and adventure – across lands, time and space, and involving strong friendships and strong lead characters - and wants to be transported straight away when reading a manuscript. She likes very vivid, well-crafted and imaginative worlds, such as stories set in a toy factory or in an underwater world. Thérèse would love some more adventures set in space, mysteries, quirky characters, explorers and imaginary friends. And last, but not least, in non-fiction, history features heavily in her interests, but Thérèse would also love to see books about big ideas, culture, sociology, science, anthropology and memoir. Anything that helps expand the mind and questions or informs the way in which we view ourselves, the world and how we fit into it, all written in an engaging and accessible manner. Thérèse would like you to submit a covering letter, 1 page synopsis and the first three chapters or 5,000 words of your manuscript in a single word document. (In addition to the paid sessions, Thérèse is kindly offering one free session for low income/under-represented writers. Please email agent121@iaminprint.co.uk to apply, outlining your case for this option which is offered at the discretion of I Am In Print).  By booking you understand you need to conduct an internet connection test with I Am In Print prior to the event. You also agree to email your material in one document to reach I Am In Print by the stated submission deadline and note that I Am In Print take no responsibility for the advice received during your agent meeting. The submission deadline is: Monday 30th June 2025

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What does this course cover? This is an online course for developing history leadership in primary teaching. This term, we will be piloting the course as an immersive programme covering the key elements of primary history subject leadership, enabling all involved in history leadership at primary to carry out their role effectively. How is this course structured and delivered? Sessions 1, 8 and 10 are compulsory to attend live. Participants will be required to complete a gap task after each session and contribute to an online reflection diary. The other sessions will be recorded for participants to work through at their convenience. Who is this course for? This programme is designed for anyone who is a subject coordinator or subject leader for history in their primary school. You may have just been appointed as a subject leader, or be more experienced but looking for formal training or fresh inspiration and direction. What are the outcome? This course will: equip you fully for the demands of history leadership in primary schools increase your confidence to develop an innovative, inclusive and effective history curriculum in your school develop your understanding of efficient action planning and how to make a wider impact help you to make the case for history with senior leaders enable you to enthuse others and lead staff meetings about history develop your understanding of current issues in primary history education The course will include a chance to share resources and assessment approaches, plus much more What will each session cover? Session 1: Introductory meeting (Live attendance) Wednesday 15 October 2025, 4pm–5.30pm Introduction and aims Reflection activity on the current state of history in your school Key responsibilities of the history subject leader Current Ofsted implications for the subject and what to expect in an inspection How the HA and latest Ofsted material can support you Session 2: What makes an effective history subject leader? (Recorded) How to effectively support teachers and learners as a history leader How to create a vision, lead change, and manage time Effective action planning and improvement Auditing your history provision and building your evidence trail Developing an innovative, inclusive and effective history curriculum in your school Disciplinary knowledge: What is history? What do historians do? Suggested gap task: Conducting teacher and/or pupil voice questionnaires. Compulsory gap task: Add to your reflection diary for the programme. If relevant, reflect on how you will use the teacher questionnaire or pupil voice. Session 3: What makes effective teaching of history? (Recorded) The role of the teacher Supporting SEND pupils Securing substantive knowledge and concepts across the curriculum How to support colleagues by identifying core knowledge How to involve the whole staff in mapping out and embedding the progression of concepts across the curriculum Suggested gap task: Consider SEND in your curriculum. Compulsory gap task: Add to your reflection diary for the programme reflecting on SEND. Session 4: Curriculum and practice at EYFS (Recorded) Unpicking and supporting the requirements of the EYFS curriculum and Development Matters Developing historical and chronological understanding in EYFS as part of Understanding the world Progression and transition from EYFS to Key Stage 1 Ensuring coherence: how to start developing concepts Making use of the local history on your doorstep for EYFS and KS1 Accessing resources and support for EYFS Suggested gap task: Fact finding and liaison. Compulsory gap task: Add to your reflection diary for the programme reflecting on current EYFS practice. Session 5: Curriculum and practice at Key Stage 1 (Recorded) Unpicking and supporting the requirements of the National Curriculum for KS1 Progression: building upon transition from EYFS What do KS1 require before KS2? Ensuring coherence: further developing the school’s chosen substantive concepts How to develop disciplinary concepts Developing appropriate chronological understanding in KS1 Enhancing and engaging children’s knowledge and retention through enquiry The use of working walls in KS1 to support learning Accessing resources and support for KS1 Suggested gap task: Check your KS1 curriculum for coverage and progression, building upon what they have learnt in EYFS. Compulsory gap task: Add to your reflection diary for the programme reflecting on KS1 practice in your setting. Session 6: Curriculum and practice at Key Stage 2 (Recorded) Unpicking and supporting the requirements of the National Curriculum for KS2 How to incorporate local history with progression in KS2 What do we want the children in Year 6 to leave with? Developing appropriate chronological understanding in KS2 Preparing for transition to Key Stage 3 Ensuring coherence: building upon the school’s chosen concepts for progression What the HA can do to support the teaching of KS2 units? Resources and support for KS2 Suggested gap task: Check your KS2 curriculum for coverage and progression, building upon what they have learnt in EYFS and KS1. Compulsory gap task: Add to your reflection diary for the programme reflecting on KS2 practice in your setting. Session 7: Approaching sensitive issues in history (Recorded) What do we mean by diversity in history and why is it important? How to ensure a wider diversity in your history teaching Barriers to making the curriculum more diverse and how to overcome them Approaches to sensitive issues in history lessons, including: - Refugees and migration history - War - Climate change Suggested gap task: Consider opportunities for increasing diverse voices and raising climate issues in your curriculum. Compulsory gap task: Add to your reflection diary for the programme considering how you might address the sensitive or current issues raised in this session. Session 8: Interim review meeting (Live attendance) Monday 19 January 2026, 4pm–5.30pm A review session allowing subject leaders to reflect upon their progress so far Opportunity to respond to suggestions, clarify information, or raise issues from the previous sessions Time to ask questions, share good practice or recommended resources with the rest of the cohort Suggested gap task: Time to follow up on anything raised in this session or to complete any previous tasks, following clarification and inspiration from this session. Compulsory gap task: Add to your reflection diary for the programme, reflecting on your priorities and actions using suggestions from the presenter or other delegates. Session 9: Assessment and evidence (Recorded) Assessment and expectations A word about writing Triangulating the evidence What to look for in a work scrutiny Suggested gap task: Conduct a work scrutiny on one aspect to check across the school, in conjunction with a focused pupil voice on the same aspect. Compulsory gap task: Add to your reflection diary considering how you will conduct a work scrutiny and what you will focus on – or, if relevant, reflect on what you discovered and how you will address any issues. Session 10: Final meeting (Live attendance) Wednesday 11 February 2026, 4pm–5.30pm Following up any requests arising from the interim meeting (Session 8) Discussion or clarification of any issues arising from previous sessions Discussion of priorities, next steps and any issues Sharing ideas for enthusing others and leading staff meetings: “What worked for me?” Communicating with headteachers, governors, colleagues and parents Are you ready for the HA Quality Mark? Suggested gap task: Identifying your school’s next steps Compulsory gap task: Complete your final piece in your reflection diary.