4921 Writing courses delivered On Demand

Whether you're new to support engineering or looking to sharpen your communication edge, this course covers the essentials every support professional should know. From managing interoffice calls and voicemail to mastering written business communication, you'll gain a well-rounded understanding of how to navigate internal and external communication channels effectively. Each module has been developed to help support engineers handle phone interactions, manage internal dealings, solve problems under pressure, and organise their workload with confidence. You’ll explore topics like customer relationship management, record keeping, invoicing, and even scheduling, with an emphasis on clarity, precision, and professionalism. Whether it's inbound queries, outbound updates, or navigating a tricky conversation with a tough caller, this course offers structured guidance tailored to the everyday responsibilities of support engineers. It's ideal for those seeking to fine-tune their communication, planning, and organisational capabilities in a business environment. Key Benefits Accredited by CPD Instant e-certificate Fully online, interactive course Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Curriculum Module 01: Managing Interoffice Calls and Voicemail Module 02: Aspects of Phone Etiquette Module 03: Business Telephone Skills Module 04: Building Rapport Over the Phone Module 05: Inbound and Outbound Calls Module 06: Active Listening and Managing Tough Callers Module 07: Mail Services and Shipping Module 08: Intra Organisation Dealings Module 09: Problem Solving over the Phone Module 10: Record Keeping and Filing Systems Module 11: Business Writing Skills Module 12: Organisational Skills Module 13: Communication Skills Module 14: Customer Relationship Management Module 15: Effective Planning and Scheduling Module 16: Invoicing/Petty Cash Course Assessment You will immediately be given access to a specifically crafted MCQ test upon completing an online module. For each test, the pass mark will be set to 60%. Certificate Once you've successfully completed your course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our certifications have no expiry dates, although we do recommend that you renew them every 12 months. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Essential Training for Support Engineers training is ideal for highly motivated individuals or teams who want to enhance their skills and efficiently skilled employees. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Learn the essential skills and knowledge you need to excel in your professional life with the help & guidance from our Essential Training for Support Engineers training. Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included

The Operations Operative Insights Course offers a thorough exploration of key operational functions that drive business success. This online course covers essential areas such as project management, supply chain oversight, and quality control, providing a clear understanding of how each element contributes to smooth and efficient operations. From mastering planning and forecasting to navigating risk and recovery, learners gain valuable insights into the strategies and processes that keep organisations moving forward effectively. Beyond technical knowledge, the course also emphasises critical soft skills like communication, negotiation, conflict, and stress management, all crucial for maintaining a productive workplace environment. With a strong focus on performance and talent management, participants develop a well-rounded perspective on managing teams and workflows. Designed for individuals seeking to deepen their operational knowledge through flexible, accessible learning, this course blends theory and strategy to help sharpen decision-making and leadership capabilities in diverse business contexts. Key Benefits Accredited by CPD Instant e-certificate Fully online, interactive course Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Curriculum Module 01: Introduction to Operations Management Module 02: Project Management Module 03: Business Development and Succession Planning Module 04: Process Management Module 05: Supply Chain Management Module 06: Planning & Forecasting Operations Module 07: Procurement & Purchasing Management Module 08: Manufacturing & Delivery Operations Module 09: Quality Management Module 10: Managing Risk and Recovery Module 11: Performance Management Module 12: Talent Management Module 13: Communication Skills Module 14: Negotiation Techniques Module 15: Conflict Management Module 16: Stress Management Module 17: Time Management Module 18: Business Environment Module 19: Business Writing Skills Course Assessment You will immediately be given access to a specifically crafted MCQ test upon completing an online module. For each test, the pass mark will be set to 60%. Certificate Once you've successfully completed your course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our certifications have no expiry dates, although we do recommend that you renew them every 12 months. CPD 15 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Operations Operative Insights training is ideal for highly motivated individuals or teams who want to enhance their skills and efficiently skilled employees. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Learn the essential skills and knowledge you need to excel in your professional life with the help & guidance from our Operations Operative Insights training. Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included

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***24 Hour Limited Time Flash Sale*** Compliance, Risk & Change Management Admission Gifts FREE PDF & Hard Copy Certificate| PDF Transcripts| FREE Student ID| Assessment| Lifetime Access| Enrolment Letter Unlock the Power of Compliance, Risk & Change Management with Our Comprehensive Bundle of Eight Courses! Are you ready to take your career to new heights in the dynamic fields of Compliance, Risk, and Change Management? Look no further! Our specially curated bundle brings you the ultimate opportunity to enhance your knowledge and expertise in these critical domains. Packed with a total of eight courses, including three prestigious QLS-endorsed programs and five CPD QS accredited courses, this bundle is designed to equip you with the essential skills and knowledge needed to thrive in the ever-evolving business landscape. When you enroll in our Compliance, Risk & Change Management bundle, you gain access to three QLS-endorsed courses, each accompanied by a tangible hardcopy certificate. These courses, namely Compliance Management, Risk Management Level 7, and Change Management, provide a solid foundation in their respective disciplines, ensuring that you are well-prepared to navigate complex regulatory frameworks, assess and mitigate risks, and drive successful organizational change. In addition to the QLS-endorsed courses, you will also benefit from five CPD QS accredited courses that delve into crucial topics such as Enterprise Risk Management and ISO 31000, Internal Audit Skills, Corporate Risk and Crisis Management, Financial Risk Management, and Anti Money Laundering (AML). These courses broaden your understanding of key concepts and arm you with the expertise to make informed decisions, safeguard organizational integrity, and effectively manage risks. 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Learning Outcomes: Develop a comprehensive understanding of compliance management principles and practices Acquire advanced skills in risk identification, assessment, and mitigation Gain expertise in managing organizational change and fostering a culture of adaptability Understand the ISO 31000 framework and its application in enterprise risk management Master the art of internal audit and enhance your ability to ensure compliance Acquire the skills to handle corporate risk and crisis situations effectively Learn the principles of financial risk management and apply them in real-world scenarios Our Compliance, Risk & Change Management bundle is a comprehensive collection of eight courses meticulously designed to empower professionals like you with the knowledge and skills required to excel in the ever-evolving fields of compliance, risk management, and change management. 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Professionals working in compliance, risk management, or change management roles Individuals aspiring to pursue careers in these fields Executives and managers responsible for organizational governance and risk mitigation Entrepreneurs seeking to build a strong foundation in compliance and risk management Career path Compliance Manager: £40,000 - £80,000 per year Risk Manager: £45,000 - £90,000 per year Change Manager: £50,000 - £100,000 per year Internal Auditor: £35,000 - £70,000 per year Financial Risk Manager: £60,000 - £110,000 per year Anti Money Laundering (AML) Specialist: £40,000 - £80,000 per year Certificates Digital certificate Digital certificate - Included Hard copy certificate Hard copy certificate - Included

***24 Hour Limited Time Flash Sale*** Supply Chain Management, Commercial law & Logistic Management Admission Gifts FREE PDF & Hard Copy Certificate| PDF Transcripts| FREE Student ID| Assessment| Lifetime Access| Enrolment Letter Introducing our bundle of eight comprehensive courses, perfect for anyone keen on immersing themselves in the world of Supply Chain Management, Commercial Law, and Logistic Management. This unique blend of three QLS-endorsed courses and five CPD QS accredited programs is your key to unlocking endless career possibilities. Dive deep into the art of Supply Chain Management, Commercial Law, and Logistic Management with our top-notch QLS-endorsed courses. Embrace the opportunity to receive a hardcopy certificate upon completion, enhancing your credentials and boosting your professional profile. These courses are designed to equip you with an advanced understanding of commercial law principles, strategic supply chain management techniques, and efficient logistic practices. Expand your knowledge horizon with five additional CPD QS accredited courses covering Retail Management, Transport Manager, Import/Export, Warehouse Management Diploma, and Business Law. These specialized programs bring you a step closer to mastering the broader aspects of commerce, trade, and management. Immerse yourself in this unique learning experience. Your journey to becoming a proficient professional in Supply Chain Management, Commercial Law, and Logistic Management begins here. Let's redefine your career path together. Key Features of the Supply Chain Management, Commercial law & Logistic Management Bundle: 3 QLS-Endorsed Courses: We proudly offer 3 QLS-endorsed courses within our Supply Chain Management, Commercial law & Logistic Management bundle, providing you with industry-recognized qualifications. Plus, you'll receive a free hardcopy certificate for each of these courses. QLS Course 01: Supply Chain Management QLS Course 02: Commercial law QLS Course 03: Logistic Management 5 CPD QS Accredited Courses: Additionally, our bundle includes 5 relevant CPD QS accredited courses, ensuring that you stay up-to-date with the latest industry standards and practices. Course 01: Retail ManagementCourse 02: Transport ManagerCourse 03: Import/ExportCourse 04: Warehouse Management DiplomaCourse 05: Business Law In Addition, you'll get Five Career Boosting Courses absolutely FREE with this Bundle. Course 01: Professional CV WritingCourse 02: Job Search SkillsCourse 03: Self Esteem & Confidence BuildingCourse 04: Professional Diploma in Stress ManagementCourse 05: Complete Communication Skills Master Class Convenient Online Learning: Our Supply Chain Management, Commercial law & Logistic Management courses are accessible online, allowing you to learn at your own pace and from the comfort of your own home. Learning Outcomes of the Supply Chain Management, Commercial law & Logistic Management Bundle: By the end of this Supply Chain Management, Commercial law & Logistic Management bundle course, learners will be able to: Gain an in-depth understanding of Supply Chain Management principles and their application in various sectors. Develop a comprehensive understanding of Commercial Law, including contract law, corporate law, and intellectual property rights. Understand the intricacies of Logistic Management and how it impacts business operations. Gain insights into Retail Management, including planning, control, and coordination. Understand the role and responsibilities of a Transport Manager. Learn the fundamentals of Import/Export, including trade laws, regulations, and customs. Understand the essentials of Warehouse Management and how to optimize storage and distribution. Develop knowledge of Business Law and its application in a corporate setting. This bundle of eight courses offers a well-rounded theoretical understanding of essential business operations. It opens up new vistas in Supply Chain Management, Commercial Law, and Logistic Management, imparting knowledge that's crucial to success in these sectors. The in-depth study of topics such as contract law, supply chain strategies, logistics, retail planning, transport management, and more, will enable learners to make informed decisions in business scenarios. Not only do these courses offer a thorough grounding in their respective subjects, but they also provide a wide-reaching understanding of commerce, trade, and management. They equip learners with a holistic view of the business landscape, ensuring that they can confidently navigate and lead in these sectors. This bundle brings immense value, empowering you with the ability to understand and address complex business situations, thereby advancing your career. CPD 250 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Supply Chain Management, Commercial law & Logistic Management bundle course is ideal for: Individuals aspiring for a career in Supply Chain Management, Commercial Law, or Logistic Management. Existing professionals in the business sector looking to upgrade their knowledge and skills. Graduates seeking a well-rounded understanding of commerce and trade operations. Entrepreneurs who want to understand business law and supply chain management to better manage their ventures. Career path Supply Chain Manager: Salary range in the UK: £40,000 - £80,000. Commercial Lawyer: Salary range in the UK: £60,000 - £120,000. Logistic Manager: Salary range in the UK: £30,000 - £55,000. Retail Manager: Salary range in the UK: £25,000 - £50,000. Certificates Digital certificate Digital certificate - Included Hard copy certificate Hard copy certificate - Included

Overview Uplift Your Career & Skill Up to Your Dream Job - Learning Simplified From Home! Kickstart your career & boost your employability by helping you discover your skills, talents, and interests with our special 120 hours TEFL (TESOL) Advanced Diploma Course. You'll create a pathway to your ideal job as this course is designed to uplift your career in the relevant industry. It provides the professional training employers seek in today's workplaces. The 120 hours TEFL (TESOL) Advanced Diploma Course is one of the most prestigious training offered at Skillwise and is highly valued by employers for good reason. This 120 hours TEFL (TESOL) Advanced Diploma Course has been designed by industry experts to provide our learners with the best learning experience possible to increase their understanding of their chosen field. This 120 hours TEFL (TESOL) Advanced Diploma Course, like every one of Skillwise's courses, is meticulously developed and well-researched. Every one of the topics is divided into elementary modules, allowing our students to grasp each lesson quickly. At Skillwise, we don't just offer courses; we also provide a valuable teaching process. When you buy a course from Skillwise, you get unlimited Lifetime access with 24/7 dedicated tutor support. Why buy this 120 hours TEFL (TESOL) Advanced Diploma? Lifetime access to the course forever Digital Certificate, Transcript, and student ID are all included in the price Absolutely no hidden fees Directly receive CPD Quality Standards accredited qualifications after course completion Receive one-to-one assistance every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the 120 hours TEFL (TESOL) Advanced Diploma there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for free. Original Hard Copy certificates need to be ordered at an additional cost of £8. Who is this course for? This 120 hours TEFL (TESOL) Advanced Diploma course is ideal for Students Recent graduates Job Seekers Anyone interested in this topic People already working in the relevant fields and want to polish their knowledge and skills. Prerequisites This 120 hours TEFL (TESOL) Advanced Diploma does not require you to have any prior qualifications or experience. You can just enroll and start learning. This 120 hours TEFL (TESOL) Advanced Diploma was made by professionals and it is compatible with all PCs, Macs, tablets, and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path As this course comes with multiple courses included as a bonus, you will be able to pursue multiple occupations. This 120 hours TEFL (TESOL) Advanced Diploma is a great way for you to gain multiple skills from the comfort of your home. TESOL/TEFL Module 01: Introduction to English Language Teaching & Learning 00:16:00 Module 02: Linguistics 00:46:00 Module 03: English Pronunciation 00:32:00 Module 04: Teaching Grammar and Vocabulary 00:36:00 Module 05: Language Teaching Methodologies 00:25:00 Module 06: Teaching Receptive Skills: Reading 00:20:00 Module 07: Teaching Productive Skills: Writing 00:18:00 Module 08: Teaching Receptive Skills: Listening 00:14:00 Module 09: Teaching Productive Skills: Speaking 00:18:00 Module 10: Lesson Planning and Creating Materials 00:30:00 Module 11: Use of Games and Activities 00:16:00 Module 12: Technology in Second Language Teaching & Learning 00:23:00 Module 13: Classroom Management and Student Motivation 00:34:00 Module 14: Teaching English: Situational Approach 00:38:00 Module 15: Professional Development and Employment 00:30:00 Mock Exam Final Exam Assignment Assignment - 120 hours TEFL (TESOL) Advanced Diploma 04:20:00 Recommended Materials Workbook - 120 hours TEFL (TESOL) Advanced Diploma 06:30:00

Overview Uplift Your Career & Skill Up to Your Dream Job - Learning Simplified From Home! Kickstart your career & boost your employability by helping you discover your skills, talents, and interests with our special Basic Chinese ABC Course. You'll create a pathway to your ideal job as this course is designed to uplift your career in the relevant industry. It provides the professional training that employers are looking for in today's workplaces. The Basic Chinese ABC Course is one of the most prestigious training offered at Skillwise and is highly valued by employers for good reason. This Basic Chinese ABC Course has been designed by industry experts to provide our learners with the best learning experience possible to increase their understanding of their chosen field. This Basic Chinese ABC Course, like every one of Study Hub's courses, is meticulously developed and well-researched. Every one of the topics is divided into elementary modules, allowing our students to grasp each lesson quickly. At Skillwise, we don't just offer courses; we also provide a valuable teaching process. When you buy a course from Skillwise, you get unlimited Lifetime access with 24/7 dedicated tutor support. Why buy this Basic Chinese ABC? Lifetime access to the course forever Digital Certificate, Transcript, and student ID are all included in the price Absolutely no hidden fees Directly receive CPD QS-accredited qualifications after course completion Receive one-to-one assistance every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Basic Chinese ABC there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for free. Original Hard Copy certificates need to be ordered at an additional cost of £8. Who is this course for? This Basic Chinese ABC course is ideal for Students Recent graduates Job Seekers Anyone interested in this topic People already working in the relevant fields and want to polish their knowledge and skills. Prerequisites This Basic Chinese ABC does not require you to have any prior qualifications or experience. You can just enroll and start learning. This Basic Chinese ABC was made by professionals and it is compatible with all PCs, Macs, tablets, and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path As this course comes with multiple courses included as a bonus, you will be able to pursue multiple occupations. This Basic Chinese ABC is a great way for you to gain multiple skills from the comfort of your home. Unit 01: Chinese is Easy, Let's begin to talk Introduction Basic Greetings 00:12:00 The Basic Vocabularies You must know 00:27:00 Unit 02: The Big Picture of Chinese Language The Overview of Chinese Language 00:17:00 Unit 03: Chinese is a game, a LEGOOOOO game How does Chinese language build up like the LEGOO game? 00:10:00 Unit 04: Pinyin (Pronunciation System, "Spell Sound" literally) Our Unique way to learn Pin Yin in 10 Minutes 00:14:00 Unit 05: Grammar Basic Chinese Grammar 00:01:00 Unit 06: The Writing System How to write Chinese Characters in 5 Minutes? 00:13:00 Unit 07: Your Next Step to your mandarin learning journey smooth and FUN! HSK 1 Advance Level- Test Your Chinese Vocabulary Level according HSK V2020-05 00:01:00 03 Learn How to Speak Mandarin Chinese in 10 Hours Part 3 Date and Time 00:01:00 HSK 1 H10902 L1 Q01-05 Listen and Choose the Correct Answer 00:01:00 Unit 08: Resource Resource Assignment Assignment -Basic Chinese ABC 00:58:00 Order Your Certificate Order Your Certificate QLS

Do you need to learn more about workplace management and be an expert in it? If you are searching to learn about management to practice it in your organisation, this course will help you to become a management expert. Description: Anyone who wants to have a successful workplace needs to have proper management skills, especially civility. In this course, you will learn what civility is and what its behavioural indicators are? You will understand the costs of civility and its rewards for your workplace. You will know the proper workplace etiquettes and the basic styles of conflict resolution. Acquire the skills in diagnosing causes of uncivil behaviour and understand the role of forgiveness. Gain the ability to recommend the procedure for systematising civil behaviour suited for your workplace.In this course you will learn the necessary skills, knowledge and information about Workplace Management for your business or organisation to succeed.  Who is the course for? Professionals who are in need of management skills. People who have an interest in knowing workplace management. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at the cost of £39 or in PDF format at the cost of £24. PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognised accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: The Level 2 Certificate in Workplace Management: Civility is a useful qualification to possess, and would be beneficial for the following careers: Businessmen Entrepreneur Executive Director Senior Manager Team Leader. Level 2 Certificate in Workplace Management: Civility Module One - Getting Started 00:30:00 Module Two - Introduction 01:00:00 Module Three - Effective Work Etiquette 01:00:00 Module Four - Costs and Rewards 01:00:00 Module Five - Conflict Resolution 00:30:00 Module Six - Getting to the Cause 01:00:00 Module Seven - Communication 01:00:00 Module Eight - Negotiation 00:30:00 Module Nine - Identifying Your Need 01:00:00 Module Ten - Writing a Civility Policy 01:00:00 Module Eleven - Implementing the Policy 01:00:00 Module Twelve - Wrapping Up 00:30:00 Activities Activities 00:00:00 Mock Exam Mock Exam- Level 2 Certificate in Workplace Management: Civility 00:20:00 Final Exam Final Exam- Level 2 Certificate in Workplace Management: Civility 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Course Overview Amp up your project management skills to meet your project requirements and shape your organisation's success. Project managers are responsible for the successful planning and execution of projects. This Functional Skills English Level 2 course is designed to help you learn the proven project management skills and techniques to manage projects from beginning to end. The course will give you clear ideas on project management basics, different project types, and the techniques applied to project activities for successful project completion. During the course, you'll gain insights into project management steps, such as project initiation, execution, monitoring, and closing. On top of that, you'll explore the steps involved in project team building and acquire knowledge of earned value management to measure project performance. Learning Outcomes Discover the crucial steps to project success Familiarise yourself with different types of projects Identify the steps involved in project initiation, execution, monitoring and closing Understand what makes a successful project management team Learn about Earned Value Management (EVM) for project performance measurement Determine what is a change control process in project management Who is the Functional Skills English Level 2 Course for? This Functional Skills English Level 2 course is perfect for aspiring professionals in the relevant industry, such as people with careers in: Project Manager Project Executive Project Administrator Project Co-ordinator Project Lead It will deepen their knowledge and help them establish the fundamental skills for project management. Why Choose this Diploma in Functional Skills English Level 2 Course? Affordable, well-structured and high-quality e-learning study materials Engaging tutorial videos, materials from the industry-leading experts Opportunity to study in a user-friendly, advanced online learning platform Efficient exam systems for the assessment and instant result The UK & internationally recognised accredited qualification Access the course content on mobile, tablet, or desktop from anywhere, anytime Excellent career advancement opportunities 24/7 student support via email. Entry Requirement This course is available to all learners of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. A good understanding of the English language, numeracy, and ICT are required to attend this course. Assessment At the end of the course, you will be required to sit for an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. Certification After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. However, you can also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at the cost of £39 or in PDF format at £24. PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days. Functional Skills English Level 2 Module 01: Linguistics 00:42:00 Module 02: Teaching Grammar and Vocabulary 00:34:00 Module 03: The Basics of Sentence 00:08:00 Module 04: Structure of Sentence 00:16:00 Module 05: Question 00:11:00 Module 06: Punctuation & Capitalisation 00:21:00 Module 07: Spelling 00:24:00 Module 08: English Pronunciation 00:29:00 Module 09: Teaching Receptive Skills: Reading 00:17:00 Module 10: Teaching Productive Skills: Writing 00:15:00 Module 11: Teaching Receptive Skills: Listening 00:16:00 Module 12: Teaching Productive Skills: Speaking 00:14:00 Order Your Certificates and Transcripts Order Your Certificates and Transcripts 00:00:00