• Professional Development
  • Medicine & Nursing
  • Arts & Crafts
  • Health & Wellbeing
  • Personal Development

1823 Wrap courses in Nottingham delivered Online

Cognitive Behavioural Therapy (CBT) for Eating Disorders

4.3(43)

By John Academy

Cognitive-behavioural therapy (CBT) is a type of psychotherapy that tries to improve your mental health by modifying dysfunctional emotions, behaviour and thoughts. It is an evidence-based practice that helps you to change your perceptions and behave for treating certain problems in your behaviour. The course illustrates the concepts of CBT approach with a special focus on 'eating disorders'. Throughout the course, you will learn to treat 'eating disorders' by applying CBT approach. You will learn to deal with the patients suffering from Anorexia, Bulimia, and Binge Eating Disorder. CBT method helps you to focuses on solutions and encourages your patients to challenge distorted cognitions and change destructive patterns of behaviour. After finishing the course, you will be able to work as a CBT therapist and help people having ' eating disorders'. Who is the course for? Students interested in psychology and/or counselling Individuals interested in career (work) related to 'eating disorders' Individuals who want to use knowledge of CBT and 'eating disorders' in their work Individuals who want to work as professional 'counsellors' or 'therapists' Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognised accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Introduction CBT Eating Disorders Promo FREE 00:02:00 About the Tutor 00:01:00 About the Course 00:02:00 CBT & Therapeutic principles What is CBT (the CBT model) 00:07:00 NICE guidelines 00:04:00 The therapeutic alliance, Trust and Empathy 00:07:00 Ethics of the therapy 00:05:00 The Psychology & Causations of Eating Disorders Eating disorders: Categorisations 00:07:00 Core Psychopathology of Eating Disorders 00:07:00 Co-morbid psychiatric illness 00:07:00 Social and Family factors 00:08:00 Cognitive factors 00:07:00 Emotional factors 00:09:00 The Assessment & Planning First session - Assessment 00:08:00 Dietary and Nutritional issues 00:06:00 Setting Goals with the client 00:07:00 Motivational factors 00:07:00 CBT in Practice Working with Anxiety 00:05:00 The Socratic approach (Socratic questioning) 00:06:00 Psychoeducation 00:04:00 The 'Exposure' technique 00:07:00 Working with Beliefs (shape, weight, food) 00:07:00 Behavioural Experiments 00:07:00 Reviewing & Wrapping up Designing and Reviewing Action plans 00:06:00 Concluding therapy successfully 00:04:00 Follow up and Relapse Prevention 00:05:00 Thank you and Good Bye! 00:03:00 Resources Resources - Cognitive Behavioural Therapy (CBT) for Eating Disorders 00:00:00 Mock Exam Mock Exam - Cognitive Behavioural Therapy (CBT) for Eating Disorders 00:20:00 Final Exam Final Exam - Cognitive Behavioural Therapy (CBT) for Eating Disorders 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Cognitive Behavioural Therapy (CBT) for Eating Disorders
Delivered Online On Demand3 hours 15 minutes
£12

Mastering Public Speaking

4.3(43)

By John Academy

Would you like to master the public speaking skills ? Would you like to build more confidence to talk to people to motivate? If one of these questions is what you ask to yourself then you should take this course and master the public speaking skills. Learn how to influence your audience with your abilities in public speaking. Description: With regards to making an accomplishment of any public talking exercise, there are a few reliable techniques that can be effectively received to guarantee all attempts continue easily by keeping in mind the end goal to gather the correct results or reactions from your audience. Public Speaking is a vital method for communication to showcase a person's immediate communication capacities and ways of talking to a target audience and engage with them easily. It may be difficult to warm up to other people and know how to speak in public but it will be simpler for you to change it by grabbing the chance that you will take in the how to impart effectively through this public speaking course. By investigating the numerous and regularly changed systems, the individual will have the capacity to make an educated appraisal as to which 'apparatus' would be most gainful to be utilised as a part of a particular open talking invasion. In the event that you are experiencing issues conveying and interface with your audience, or it's more likely that you are experiencing difficulties making your own particular discourse, then this course will unquestionably help you with that! This course will likewise help you in defeating your feelings of trepidation in broad daylight talking and set yourself up in making visual guides that are powerful in handing-off your message to your gathering of people. Who is the course for? Professionals who want to learn how to communicate effectively through public speaking and to be able to communicate their message to a large audience. Or anyone who have an interest in communication through public speaking. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognised accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: This Mastering Public Speaking course beneficial and helpful to professionals, especially to the following careers: Marketing and Promotions Specialists Marketing Managers Sales Managers Sales and Promotions Specialists Top Executives And Much More! Public Speaking Public Speaking Basics 01:00:00 Know Your Audience 00:30:00 Use The Right Words 00:30:00 Decide What You Want To Convey 00:30:00 Learn How to Communicate 00:30:00 What Happens If Your Don't Connect to Your Audience 00:30:00 Wrapping Up 00:15:00 Public Speaking Techniques Introducing Public Speaking 01:00:00 Public Speaking and The Speakers 03:00:00 Getting Started: The First Speech 01:00:00 Raise The Confidence 01:00:00 Overcome Your Fear 01:00:00 Select The Topic 01:00:00 Analyze The Audience 01:00:00 Organize The Speech 01:00:00 Outline The Speech 00:30:00 Prepare The Visual Aids Effectively 00:30:00 Deliver The Message Effectively 01:00:00 Short Questions with Answers 00:30:00 Mock Exam Mock Exam- Mastering Public Speaking 00:20:00 Final Exam Final Exam- Mastering Public Speaking 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Mastering Public Speaking
Delivered Online On Demand16 hours 55 minutes
£11.99

Customer Service Bundle Course

4.3(43)

By John Academy

Description: Customer service is the assistance provided by a business or company to clients who are interested in their products and services. This is very crucial in any business since this will show your customers and potential clients how you will help them to keep their satisfaction even after their purchases have been made. To become an expert in customer service, you need to have skills in communication which this course will provide. Learn both communication and customer service skills in this complete course that will help you provide your customers with the best customer service they could ever ask for. Who is the course for? Business professionals who want to maintain their integrity through customer service People who are interested in learning more about communication and customer service Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at the cost of £39 or in PDF format at the cost of £24. PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: The Customer Service Bundle Course is a useful qualification to possess, and would be beneficial for the following careers: Call Center Agent Concierge Client Relations Associate Customer Service Representative Front Desk Associate/Receptionist Member Service Specialist Patient Care Coordinator. Basics of Customer Service Customer Service and Retention Templates 01:00:00 Customer Service & Retention Checklist 01:00:00 Customer Service Checklist 01:00:00 Providing Customer Service First Lesson 00:30:00 Second Lesson 01:00:00 Third Lesson 00:30:00 Fourth Lesson 00:30:00 Fifth Lesson 01:00:00 Telephone Etiquette Module One - Getting Started 00:30:00 Module Two - Aspects of Phone Etiquette 01:00:00 Module Three - Using Proper Phone Language 01:00:00 Module Four - Eliminate Phone Distractions 01:00:00 Module Five - Inbound Calls 01:00:00 Module Six - Outbound Calls 01:00:00 Module Seven - Handling Rude or Angry Callers 01:00:00 Module Eight - Handling Interoffice Calls 01:00:00 Module Nine - Handling Voicemail Messages 01:00:00 Module Ten - Methods of Training Employees 01:00:00 Module Eleven - Correcting Poor Telephone Etiquette 01:00:00 Module Twelve - Wrapping Up 00:30:00 Customer Relationship Management Customer Relationship Management 00:10:00 What CRM Is and Who It Serves 00:15:00 Checklist for Success 00:15:00 Requirement Driven Product Selection 00:15:00 Considerations in Tool Selection 00:15:00 Strategies for Customer Retention 00:15:00 Building the Future 00:15:00 Homegrown vs. Application Service Provider 00:15:00 Evaluating and Reviewing Your Program 00:15:00 The Development Team 00:15:00 Mock Exam Mock Exam- Customer Service Bundle Course 00:30:00 Final Exam Final Exam- Customer Service Bundle Course 00:30:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Customer Service Bundle Course
Delivered Online On Demand20 hours 55 minutes
£11.99

Risk Management Course

4.3(43)

By John Academy

Description: Risk Management is to evaluate financial risks by identifying the process or system to minimize their negative impacts. This is essential for any businesses to develop and succeed. Knowing the risks and possible consequences will help you evaluate the safety of your business. It is also important to consider the health and safety at your workplace. Avoiding risks and its consequences will also help you avoid liabilities for your business. In this course you will learn the necessary skills, knowledge and information of Risk Management.  Who is the course for? Risks Assessment or any management-related professionals who want to know about risk assessment and management for their business or organization. People who have an interest in knowing how risk management works Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: The Risk Management Course is a useful qualification to possess, and would be beneficial for the following careers: Project Manager Project Coordinator Risk Analyst Risk Assessment Manager Risk Management Assessor. Risk Assessment Module One - Getting Started 00:30:00 Module Two - Identifying Hazards and Risks 01:00:00 Module Three - Seeking Out Problems Before They Happen (I) 01:00:00 Module Four - Seeking Out Problems Before They Happen (II) 01:00:00 Module Five - Everyone's Responsibility 01:00:00 Module Six - Tracking and Updating Control Measures 01:00:00 Module Seven - Risk Management Techniques 01:00:00 Module Eight - General Office Safety and Reporting 01:00:00 Module Nine - Business Impact Analysis 01:00:00 Module Ten - Disaster Recovery Plan 01:00:00 Module Eleven - Summary of Risk Assessment 01:00:00 Module Twelve - Wrapping Up 00:30:00 Activities - Risk Assessment and Management in Care Diploma 00:00:00 Health and Safety at workplace Why Workplace Health & Safety are Important 01:00:00 It Takes Team Effort! 01:00:00 Some Rules are Compulsory 00:30:00 Rewarding Compliance 00:30:00 You Need a Backup Plan Always 01:00:00 Dealing with Issues and Concerns 00:30:00 How to Deal with Noncompliance 00:15:00 Remember What the Workplace is for 01:00:00 Make Your Workplace a Good Place 00:30:00 Conflict Resolution 00:30:00 Are Dress Codes Appropriate? 00:30:00 Minimizing Distractions 01:00:00 People Who Work After Hours 01:00:00 Your Fire Safety Plan 01:00:00 Being Organized 00:30:00 Plan for Emergencies 00:30:00 Promoting a Safe Environment 00:30:00 Do You Need Security Guards? 00:15:00 Mock Exam Mock Exam- Risk Management Course 00:30:00 Final Exam Final Exam- Risk Management Course 00:30:00 Order Your Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Risk Management Course
Delivered Online On Demand24 hours
£11.99

Microsoft Office 2013 Word Intermediate - Complete Video Course

4.3(43)

By John Academy

Description: This Microsoft Office 2013 Word Intermediate - Complete Video Course series covers the intermediate functions and features of Word 2013. It will provide you with sufficient 2013 Word Intermediate skills to create sophisticated analytical spreadsheets and master advanced formulae. By this course you will learn about working with tables and charts, customizing formats, using images and creating graphics. You will also learn how to use Quick Parts, controlling text flow, and using templates, mail merge and macros. Learn to use Word 2013's advanced editing tools, work with images, including placing and sizing images, wrapping text around images, and using borders and effects, adjust page orientation and layout, work with columns, work with page and section breaks, document views, using the navigation pane, and viewing multiple windows. If you want to take your Microsoft Word 2013 skills to the next level, you should join this course now. Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Microsoft Office 2013 Word Intermediate - Complete Video Course is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Microsoft Office 2013 Word Intermediate - Complete Video Course is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Working with Tables and Charts Sort Table Data FREE 00:05:00 Control Cell Layout 00:09:00 Perform Calculations in a Table 00:09:00 Create a Chart 00:08:00 Customizing Formats Using Styles and Themes Create and Modify Text Styles 00:17:00 Create Custom List or Table Styles 00:09:00 Apply Document Themes 00:06:00 Using Images in a Document Resize an Image 00:08:00 Adjust Image Appearance 00:17:00 Integrate Pictures and Text 00:15:00 Insert and Format Screenshots 00:05:00 Insert Video 00:05:00 Creating Custom Graphic Elements Create Text Boxes and Pull Quotes 00:10:00 Draw Shapes 00:05:00 Add WordArt and Other Text Effects 00:05:00 Create Complex Illustrations with SmartArt 00:06:00 Inserting Content Using Quick Parts Insert Building Blocks 00:09:00 Create and Modify Building Blocks 00:06:00 Insert Fields Using Quick Parts 00:11:00 Controlling Text Flow Control Paragraph Flow 00:07:00 Insert Section Breaks 00:10:00 Insert Columns 00:07:00 Link Text Boxes to Control Text Flow 00:06:00 Using Templates Create a Document Using a Template 00:08:00 Create a Template 00:08:00 Using Mail Merge The Mail Merge Features 00:22:00 Merge Envelopes and Labels 00:06:00 Create a Data Source Using Word 00:05:00 Using Macros Automate Tasks Using Macros 00:08:00 Create a Macro 00:09:00 Mock Exam Mock Exam- Microsoft Office 2013 Word Intermediate - Complete Video Course 00:20:00 Final Exam Final Exam- Microsoft Office 2013 Word Intermediate - Complete Video Course 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Microsoft Office 2013 Word Intermediate - Complete Video Course
Delivered Online On Demand5 hours 1 minutes
£11.99

Complete Guide to Online Business

4.3(43)

By John Academy

Description: Online business is a type of business done through the web. It is now popular since almost everyone is using the internet. Through the internet, anyone could buy various products and avail services without exerting too much effort. If you are interested in venturing into an online business, you need to consider a lot of things before you could start one. You will need to learn the basics and how to start a business. Understand that even without a physical store, an online business will still require focus and could take up a lot of your time. So if you are interested in learning all of these, learning through this complete guided to online business will be beneficial to you. Who is the course for? Professionals who want to learn about starting up an online business People who have an interest in internet and business Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at the cost of £39 or in PDF format at the cost of £24. PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: The Complete Guide to Online Business course will be useful and would be beneficial for every kind of occupations and careers like: Businessmen Business Development Specialist Coaching Instructor Entrepreneur Life Coach Mentor Supervisor. Module 1: Starting up Online Business Introduction 01:00:00 Why Should You Start An Online Business? 01:00:00 The Four Keys To Business Success 01:00:00 Before You Start 00:30:00 How to Set Up Your Business Plan 01:00:00 What Type of Business Is Best For You? 01:00:00 How to Set Up an Online Business 01:00:00 Affiliate Marketing Explained 01:00:00 Online Payment Systems 01:00:00 How To Develop Marketing Your Online Business 00:30:00 Conclusion 00:15:00 Module 2: Focusing on Business Procrastinate Your Way Out of Business 01:00:00 The Importance of Prioritization 01:00:00 Sticking to a Schedule 01:00:00 Learn To Grow Your Business Successfully 01:00:00 Decorate Your Master Plan 00:30:00 Module 3: Building Online Business How Online Businesses Can Benefit You 00:15:00 Laying the Groundwork 00:15:00 Creating a Business Plan 00:30:00 Breaking Down the Plan 00:30:00 Building Your Online Business 01:00:00 Internet Marketing Basics 00:30:00 Module 4: Online Business Synergy Blogging And Social Media Basics 00:30:00 Treat Your Followers The Right Way 01:00:00 Portion Out Your Time 00:30:00 Use Social Media Video To Get People To Your Blog 01:00:00 Build A Community 00:15:00 Direct All Of This To Your Blog 00:15:00 Wrapping Up 00:15:00 Mock Exam Mock Exam- Complete Guide to Online Business 00:30:00 Final Exam Final Exam- Complete Guide to Online Business 00:30:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Complete Guide to Online Business
Delivered Online On Demand21 hours 30 minutes
£11.99

Advanced Diploma in Customer Relationship Management

4.3(43)

By John Academy

Description: Customer relationship management refers to the set of practices, methods, strategies, and technologies used by businesses to manage customer's relations. This is important since customers are important for the success of the business. If you want to learn how to efficiently communicate with their customer, clients to understand their demands and needs, then you need to acquire customer relations skills. You could learn this through formal education or register through a course like this one. In this course you will learn the necessary skills, knowledge and information of Customer Relationship Management.  Who is the course for? Business professionals who want to understand the importance of customer relationship People who are interested in learning more about customer relationship management Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at the cost of £39 or in PDF format at the cost of £24. PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: The Advanced Diploma in Customer Relationship Management course is a useful qualification to possess, and would be beneficial for the following careers: Call Center Agent Concierge Client Relations Associate Customer Service Representative Front Desk Associate/Receptionist Member Service Specialist Patient Care Coordinator. Relationship with Customers Good Customer Relationship - Why is it Important? 01:00:00 Understanding Your Customers 01:00:00 How to Calculate Customer's Lifetime Value 00:30:00 How to Keep Your Customers Happy? 01:00:00 How to Get Your Customers to Say 'Wow!' 01:00:00 Proven Methods of Customer Retention 01:00:00 The Art of Customer Follow-up 01:00:00 Loyalty Marketing Program 00:30:00 Promotional Items to Enhance Customer Relations 01:00:00 Handling Customer's Complaints 01:00:00 How to Deal with Difficult Customers 00:30:00 Introducing the Seven Deadly Sins of Customer Service! 01:00:00 Customer Relationship Management (CRM) Software - The Benefits 01:00:00 Choosing a CRM Program 00:30:00 Customer Service over the Phone 01:00:00 Customer Relations and Dealing Module One - Getting Started 00:30:00 Module Two - The Right Attitude Starts with You 01:00:00 Module Three - Stress Management (Internal Stressors) 01:00:00 Module Four - Stress Management (External Stressors) 00:30:00 Module Five - Transactional Analysis 01:00:00 Module Six - Why are Some Customers Difficult 01:00:00 Module Seven - Dealing with the Customer Over the Phone 01:00:00 Module Eight - Dealing with the Customer In Person 01:00:00 Module Nine - Sensitivity in Dealing with Customers 01:00:00 Module Ten - Scenarios of Dealing with a Difficult Customer 01:00:00 Module Eleven - Following up With a Customer Once You Have Addressed Their Issue 01:00:00 Module Twelve - Wrapping Up 00:30:00 Mock Exam Mock Exam- Advanced Diploma in Customer Relationship Management 00:30:00 Final Exam Final Exam- Advanced Diploma in Customer Relationship Management 00:30:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Advanced Diploma in Customer Relationship Management
Delivered Online On Demand24 hours
£11.99

Level 2: Certificate in Teacher Training

4.3(43)

By John Academy

Do you want to learn all the techniques that make you one of the freshest, cutting edge and skilled teacher trainer? If yes, then enrol now and benefit from this course. Description: Welcome to the teacher training course. Regardless of whether you are getting ready to be an expert coach, or you are somebody who gives a bit of training as a part of their responsibilities, you'll need to be set up for the training that you do. This course will provide you with a broad range of training tools to help you make and convey engaging, convincing workshops that will urge learners to come back for more. Who is this course for? Existing teachers. Individuals who want to do a part-time job as a trainer. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at the cost of £39 or in PDF format at the cost of £24. PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognised accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career path: The Level 2: Certificate in Teacher Training will be very beneficial and helpful, especially to the following careers: Teacher trainer. Lecturer. Blogger. Fundamentals of Teaching Understanding the Development of Children and Young Person 01:00:00 Communication and Professional Relationships with Pupils and Family 01:00:00 Safeguarding the Welfare of Children and Young Person 01:00:00 Teaching in UK Teaching in the UK 00:30:00 Teachers Pay 00:30:00 Teachers' Standards in UK 00:30:00 The English School System 00:30:00 Evaluation of Schools and Teachers 00:30:00 School Governance 00:15:00 Inclusive Teaching 00:15:00 Teacher Training Module One - Getting Started 02:00:00 Module Two - Understanding Training and Facilitation 02:00:00 Module Three - Gathering Materials 00:30:00 Module Four - Creating a Lesson Plan 02:00:00 Module Five - Choosing Activities 00:30:00 Module Six - Preparing for the Workshop 00:30:00 Module Seven - Getting Off on the Right Foot 00:30:00 Module Eight - Delivery Tips and Tricks 02:00:00 Module Nine - Keeping it Interactive 00:30:00 Module Ten - Dealing With Difficult Participants 00:30:00 Module Eleven - Tackling Tough Topics 01:00:00 Module Twelve - Wrapping Up 01:00:00 SEN Teaching Introduction to Special Educational Needs (SEN) 00:30:00 Understand Constructivism in the Classroom and Know Your Role as a Teacher 01:00:00 SEN Code of Practice 01:00:00 Get an Understanding on SENCO 01:00:00 Classroom Management Strategies for Children with Special Needs 00:30:00 Physical Difficulties, Sensory Difficulties, Cognitive Impairments of Pupils 01:00:00 How to Deal with Pupils with Autism 00:30:00 Understanding Learning Difficulties 01:00:00 Anger Management Methods for Pupils With Special Needs 00:30:00 Teaching Children with Down Syndrome 00:30:00 Conclusion SEN 00:30:00 Activities Activities 00:00:00 Mock Exam Mock Exam- Level 2: Certificate in Teacher Training 00:20:00 Final Exam Final Exam- Level 2: Certificate in Teacher Training 00:20:00

Level 2: Certificate in Teacher Training
Delivered Online On Demand27 hours
£11.99

Stock Market and Forex Trading Diploma

4.3(43)

By John Academy

In simple terms, Forex trading is a trading option for currency, where you buy one currency for a given price and sell it for more money when the exchange rate is in your favour. If you want to learn more about how the process works then consider getting this course. By getting an introductory understanding of both basics of stock market & forex trading, you will learn about stock market trends, understand currency conversion, statistics, forex volatility and market expectation. You will also discover more about aspects of trade, risk management, and trading options. Next part focuses on a variety of topics including forex pairs, market size, liquidity, spot marketing, futures trading and more. Entry Requirement This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment:  At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Stock Market Basics Introduction To Stocks Basics 00:30:00 About Share Basics 00:30:00 The Difference Between Stocks And Shares 00:30:00 Concept Of Fundamentals Of The Stock Market 00:30:00 How Exactly Do Stock Prices Get Determined? 00:30:00 Benefits Of Using Stocks And Shares 01:00:00 When To Get Out Of The Stock Market 00:30:00 Wrapping Up 00:15:00 Stock Market Statistics Understanding the stock market 01:00:00 Identifying trends 01:00:00 What is Forex? 01:00:00 Basics of currency conversion 01:00:00 Understanding Statistics 01:00:00 Forex Volatility And Market Expectation 01:00:00 Aspects Of The Trade 01:00:00 Risk Management 01:00:00 'Buzz' Words 01:00:00 Expert Trading Options 01:00:00 Other Trading Options 01:00:00 In Review 01:00:00 One Final Option 00:30:00 Forex Trading Simplified What Is Forex? 00:30:00 About The New York Stock Exchange 00:30:00 What Is Trading? 00:30:00 What Are Forex Pairs? 00:30:00 About The Market Size And Liquidity 00:30:00 What is A Spot Market? 01:00:00 What Is Futures Trading? 00:30:00 What are Options Trading? 00:30:00 What Are Exchange-traded Funds? 00:30:00 The Dangers Of Trading If You Don't Know How to Cope with It 00:30:00 Practical Forex Trading How a Forex system operates in real time? 00:30:00 The secret to success in forex trading 00:15:00 What is a Spot Market? 00:15:00 How Do You Make Money Trading Forex? 00:30:00 Know Your P's and L's 00:30:00 Opening a Trading Account 00:15:00 Types of Trading 00:15:00 Mock Exam Mock Exam- Stock Market and Forex Trading Diploma 00:20:00 Final Exam Final Exam - Stock Market and Forex Trading Diploma 00:20:00 Order Your Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Stock Market and Forex Trading Diploma
Delivered Online On Demand25 hours
£11.99

Diploma in Human Resource Management

4.3(43)

By John Academy

Description: If you are part or will be part of Human Resource Management you just don't need to know the functions of your department. You need to learn also about the functions of other departments since you'll be the one who will help in finding people perfect for it. In this course, you will learn the necessary skills, knowledge, and information about Human Resource Management and the implications of a different aspect of Human Resources with the daily responsibilities of people in this department. Who is the course for? Human Resources Management officers who want to learn more about their department People who have an interest in knowing about human resources management. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at the cost of £39 or in PDF format at the cost of £24. PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: The Diploma in Human Resource Management course is a useful qualification to possess, and would be beneficial for the following careers: Businessmen Consultant Human Resource Officer Labour Relations Officer Recruitment and Hiring Manager Relations Manager. Human Resource Management Module One - Getting Started 00:30:00 Module Two - Human Resources Today 01:00:00 Module Three - Recruiting and Interviewing 01:00:00 Module Four - Retention and Orientation 01:00:00 Module Five - Following Up With New Employees 01:00:00 Module Six - Workplace Health & Safety 01:00:00 Module Seven - Workplace Bullying, Harassment, and Violence 01:00:00 Module Eight - Workplace Wellness 01:00:00 Module Nine - Providing Feedback to Employees 01:00:00 Module Ten - Disciplining Employees 01:00:00 Module Eleven - Terminating Employees 01:00:00 Module Twelve - Wrapping Up 00:30:00 HR Training Defining Human Resources 00:15:00 Performing a Skills Inventory 00:15:00 Forecasting Techniques 00:15:00 Job Analysis 00:00:00 Identifying Job Competencies 00:30:00 Position Profiles and Job Descriptions 00:30:00 Do You Really Need to Hire? 00:30:00 Finding Candidates HR 00:00:00 Advertising Guidelines HR 00:30:00 Screening Resumes HR 00:30:00 Preparing for the Interview 00:15:00 Conducting the Interview 01:00:00 After the Interview 00:15:00 Employee Orientation and Onboarding 00:30:00 Follow the Leader 00:15:00 Planning Training 00:15:00 Working With External Providers 00:15:00 Performance Reviews 01:00:00 Attendance Management 00:30:00 Managing a Diverse Workforce 00:30:00 Privacy Issues 00:15:00 Compensation and Benefits 01:00:00 Managing Disciplinary Issues 00:30:00 Terminating Employees 00:15:00 Exit Interviews 00:15:00 Activities Activities - Advanced Diploma in Human Resource Management 00:00:00 Mock Exam Mock Exam - Diploma in Human Resource Management 00:20:00 Final Exam Final Exam - Diploma in Human Resource Management 00:20:00 Order Your Certificates and Transcripts Order Your Certificates and Transcripts 00:00:00

Diploma in Human Resource Management
Delivered Online On Demand21 hours 55 minutes
£11.99