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Every food business is legally and morally bound to serve safe foods to its customers and protect their rights. If you own a food business, then you must ensure food safety and comply with the laws and regulations. It's not only about meeting legal requirements but also for gaining customer satisfaction and increasing the reputation of your business.  This Food Safety for Managers and Supervisors Course is designed for those who are involved in a senior position of catering and responsible for a team (or teams) of people that handle, prepare and cook food. If you are a manager or supervisor in food catering, you have to know the rules and regulations regarding food safety, the ways of maintaining a standard food management system and how to lead and manage a team. This course covers all the aspects thoroughly and makes you capable of doing your job properly.  What you'll learn Learn all of the Highfield Level Three food safety syllabus, with a focus on HACCP. Who is this Course for? This course a perfect fit for anyone who is involved in senior positions of food handling and catering such as: Managers Senior food retailers Restaurant and Café owners Head Chefs & Kitchen Managers Supervisory food handlers Requirements Nor formal qualification is required to take this course. This course fully compatible with any kind of device. Whether you are using a Windows computer, Mac, smartphone or tablet, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time, without any kind of limitation. Career Path You will be ready to enter the relevant job market after completing this course and will be equipped with the necessary knowledge and skills required to succeed in this sector. All of our courses are CPD and IAO accredited, so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume.  Prologue: The importance of food safety Prologue: The importance of food safety FREE 00:02:00 Introduction Introduction 00:03:00 Prerequisites Pest Control 00:12:00 Structure and equipment 00:07:00 Cleaning and disinfection 00:07:00 Flow Diagrams Flow Diagrams 00:03:00 Hazard Analysis and Critical Control Points: an introduction. INTRODUCTION TO HACCP 00:05:00 Principle 1. Identify Hazards and Controls Physical, allergenic and chemical contamination 00:06:00 Microbiological contamination 00:05:00 Microbiological multiplication 00:08:00 Microbiological survival 00:03:00 Principle 2: Identify Critical Control Points Identify Critical Control Points 00:03:00 Principle 3: Establish critical limits Establish critical limits 00:05:00 Principle 4: Implement monitoring of CCP's Principle 4: Implement monitoring of CCP's 00:02:00 Principle 5: Establish corrective actions Principle 5: Establish corrective actions 00:02:00 Principle 7: Documentation Principle 7: Documentation 00:02:00 Principle 6: Verification An introduction to verification. 00:02:00 Verification: Monitoring complaints (food poisoning). 00:07:00 Verification: Internal Audits 00:10:00 The Supervisors Role in Food Safety The Supervisors Role in Food Safety 00:01:00 Food Safety Law Food Safety Law 00:08:00 Course Summary and revision Course summary and revision 00:17:00

The hospitality industry has seen continuous growth, with more and more opportunities for individuals who are driven to make a successful career in this field. If you wish to work in the housekeeping department of a hotel, this Diploma in Housekeeping Management course is perfect for you. This diploma course will also help anyone interested in understanding the basics of managing a household.  Throughout this Diploma in Housekeeping Management course, you'll be given a full tour of the fundamental areas of room maintenance and hotel cleaning. You'll also learn essential housekeeping duties like laundry operations, health and safety, sanitation, staffing, budgeting, and inventory control. In a nutshell, this housekeeping management course is designed to equip learners with the knowledge and skills needed in hotel housekeeping to ensure that guests feel welcome and at home.  Enrol in the Diploma in Housekeeping Management course now and get prepared for a management role within the hospitality industry.  Learning Outcome:  Explore housekeeping principles and gain an understanding of staff duties Familiarise with housekeeping duties such as laundry operations, health and safety, cleaning, staffing, budgeting, and inventory control Learn how to plan and schedule housekeeping duties and organise the housekeeping department Familiarise with standard operating procedures in hotel housekeeping Get a solid understanding of household budgeting Learn about carpet, wall, and ceiling maintenance and window cleaning Understand how to maintain health and safety while performing housekeeping duties Learn how to ensure guest satisfaction by delivering a high standard of service Why You Should Choose Diploma in Housekeeping Management Lifetime access to the course No hidden fees or exam charges CPD Qualification Standards certification on successful completion Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential. Who is this Course for? Diploma in Housekeeping Management is CPD Qualification Standards and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. Requirements Our Diploma in Housekeeping Management is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD Qualification Standards so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. Housekeeping Management Introduction to Housekeeping FREE 00:30:00 Housekeeping Principles FREE 00:15:00 Understanding Staff Duties 00:45:00 Cleaning 00:30:00 Inventory Control 00:45:00 Planning & Organising the Housekeeping Department 00:30:00 Understanding Budgeting 00:45:00 Carpet Maintenance 00:30:00 Wall, Ceiling and Window Cleaning and Maintenance 00:30:00 Staffing 00:45:00 Standard Operational Procedures in Hotel Housekeeping 00:15:00 Laundry Operation in Hotel 00:30:00 Health and Safety 00:20:00 Mock Exam Mock Exam - Diploma in Housekeeping Management 00:20:00 Final Exam Final Exam - Diploma in Housekeeping Management 00:20:00

Overview Gain an excellent understanding of forensic science and criminal profiling to prevent future crimes by taking this Forensic Science and Law Enforcement Criminal Profiling course.  The Forensic Science and Law Enforcement Criminal Profiling Course will provide you with a thorough overview of the history of forensic psychology. Then, moving forward, it will introduce you to the research methods in forensic psychology and enrich your knowledge of fire setting behaviour. The course will also give you insights into offender profiling and its effectiveness. Enrol today! Learning Outcomes Discover the research methods in forensic psychology Know the theories of offending Expand your knowledge of offender profiling Determine the effectiveness of offender profiling Understand what works to reduce re-offending Why You Should Choose Forensic Science and Law Enforcement Criminal Profiling Course Lifetime access to the course No hidden fees or exam charges CPD Qualification Standards certification on successful completion Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment, and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential Who is this Course for? The Forensic Science and Law Enforcement Criminal Profiling Course is for anyone interested in improving their knowledge of forensic science and criminal profiling. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Forensic Science and Law Enforcement Criminal Profiling Course is fully compatible with any kind of device. Whether you are using a Windows computer, Mac, smartphone or tablet, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path This course will provide you with the necessary knowledge and skills required to succeed in this sector. You will be ready to enter the relevant job market after completing this course. On top of that, the course will enhance your ability to earn an average salary of £52,500 annually.  Forensic Science and Law Enforcement Criminal Profiling Module: 01 Introduction: About the Course and the Tutor Preview FREE 00:03:00 History of development of Forensic Psychology FREE 00:06:00 Research Design and Methodology FREE 00:12:00 Critical evaluation of psychological research 00:09:00 Introduction to theories of offending 00:06:00 Theories of sexual offending 00:08:00 Theories of violent offending 00:08:00 Module: 02 Theories of fire-setting behaviour 00:08:00 Personal characteristics of offenders 00:06:00 Personality disordered offenders 00:06:00 Psychopathic offenders 00:07:00 Mental Illness and offending 00:07:00 An Introduction to Offender Profiling 00:05:00 Approaches to Offender Profiling 00:05:00 Module: 03 The Effectiveness of Offender Profiling 00:06:00 Eye-witness testimony 00:07:00 Expert witness testimony 00:04:00 Attitudes towards victims 00:06:00 'What works' literature in reducing re-offending 00:06:00 Interventions to reduce risk of re-offending 00:07:00 Incident management (Crisis Negotiation) 00:08:00 Resources Resources - Forensic Science and Law Enforcement Criminal Profiling 00:00:00

Description Emergencies happens everyday and everywhere. Their responses require a dynamic and unique set of skills. Lives hang in the balance. Safety is the bottom-line. If an exciting and extraordinary career is what you're looking for, and if you want to contribute to society in a meaningful way, the Emergency Management Course will give you the opportunity to be the best you can be. Enter the exciting and growing field of Emergency Management. This course is a comprehensive, distance delivered course that will provide you with a fundamental understanding of the opportunities and challenges in this dynamic, rapidly growing field. Practitioners in this area need to have both theoretical knowledge and practical skills in order to effectively mitigate against the risk of harm or loss for industry, public sector, community, individuals and government. You'll tackle risk assessment theory, terrorism, mitigation/prevention, response and recovery techniques. At the end of the day, your career will be a defining part of who you are. Manage your future today. Certification: After completing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Level 2 Certificate in Emergency Management is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Level 2 Certificate in Emergency Management is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Introduction Welcome FREE 00:03:00 Meet your trainers 00:04:00 Is this course for you 00:04:00 Workbook 00:00:00 Potential Emergencies for Venues Emergency Planning, identification and Analysis. Plus Fire Emergen 00:05:00 Bomb Threats 00:05:00 Active Shooter and Terrorism 00:03:00 Crowd Related Emergencies 00:02:00 Emergency Control Organisation ECO Considerations 00:06:00 Emergency Response Procedures Notification, Communication, Control, Response, Evacuation 00:08:00 Human Behaviour and Children 00:05:00 Lifts and Escalators, Media, People with Disabilities 00:04:00 Personal Effects, Emergency Colour Codes, Recovery 00:01:00 Warden Skills Leadership and Communication in Emergencies 00:05:00 Being Calm Under Pressure and Situational Awareness 00:01:00 Tactical Decision Games, Drills and Exercises 00:09:00 Wrap Up Wrap Up 00:01:00 Course Certification Order Your Certificate 00:00:00 Order Your Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Description: Change is inevitable, however, that does not mean it comes easy. Many people fear change but are unable to see its benefits. Now with the help of this Change Management Certificate Course Level 2 course, you will learn how to deal with change and not let fear overcome you. This course will help you understand what is meant by change, the change cycle, observe human reaction to change and how to adapt to it. You will also discover the pace of change, ways to deal with resistance, strategies to deal with anger and manage stress. So don't fear change anymore, accept it with this course. Learning Outcomes: Approve that there are no normal or abnormal paths of responding to change, nevertheless, we have to begin it from where we are., Learn that change is not something to be scared of and halted but as a crucial component of the world to be granted. Réalisé that adjusting to change is attitudinal rather than technical Change is something that does not belong to the intellectual fact but it hints at what you are. Identify that before we can encounter the way things will be, we may undergo a system of grieving, and let the things go in their usual way View change as chance for self-motivation and inventing newer ideas Figure out plans for assisting change to be approved and executed at the workplace Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Change Management Certificate Course Level 2 is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Change Management Certificate Course Level 2 is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Course Overview 00:15:00 What is Change? 00:30:00 The Change Cycle 00:30:00 The Human Reaction to Change 00:15:00 The Pace of Change 00:30:00 The Four Room Apartment 00:15:00 Dealing with Resistance 00:15:00 Adapting to Change 00:15:00 Strategies for Dealing with Anger 00:30:00 Managing Stress 00:45:00 Mock Exam Mock Exam- Change Management Certificate Course Level 2 00:20:00 Final Exam Final Exam- Change Management Certificate Course Level 2 00:20:00 Order Your Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Description Learn to speak with confidence by gaining skills and knowledge from the Voice Improvement Training course. The course will help you to become an eloquent speaker. You will be able to identify the problems in your voice and talking style that will help you to make decisions for solving the problem. The course teaches you how to diagnose the problem and solve accordingly. One of the common reasons for voice problems is anxiety and nervousness. The course helps you to overcome the obstacles of tension and prepare you for becoming a confident speaker. Throughout the course, you will explore how to make your voice healthy and create the best sound possible. Apart from these, the course guides you on how to avoid the most common problems of sounding such as boring and monotone. You will also learn the strategies of speaking with energy and know the ways of making your sound more conversational. However, the course is not designed for the people who have the severe neurological voice problem. Upon completion, you will be able to speak with clarity. Assessment: This course does not involve any MCQ test. Students need to answer assignment questions to complete the course, the answers will be in the form of written work in pdf or word. Students can write the answers in their own time. Once the answers are submitted, the instructor will check and assess the work. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Voice Improvement Training is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Voice Improvement Training is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. You Can Learn to Love Your Voice How to Improve Your Voice Promo FREE 00:01:00 How to Improve Your Voice Overview 00:01:00 How to Improve Your Voice Famous Bad Voices 00:02:00 How to Improve You Voice Record Your Voice 00:02:00 Problems With Voices and How to Deal With Them How to Improve Your Voice Diagnosis Your Own Voice 00:01:00 How to Improve Your Voice Feedback from Others 00:02:00 How to Improve Your Voice Defining Your Exact Problems 00:05:00 How to Improve Your voice Listen to Natural conversation 00:05:00 Solutions How to Improve Your Voice Practice Again and Record 00:03:00 How to Improve Your Voice Don't Lower Your Voice 00:07:00 How to Improve Your Voice practice on Video 00:04:00 How to Improve Your Voice Other Techniques 00:02:00 Conclusion How to Improve Your Voice Conclusions 00:01:00 Feedback 00:01:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Description: To maintain your company's reputation, you have to keep your customers satisfied. An experienced and efficient customer service can easily maintain your customers. This Level 2 Certificate in Customer Service Management will teach the aspects managing customer service. In this course, you will learn to identify links between excellence in customer service and your business policies. You will also learn to develop skills and practices that are essential elements of customer service, recognize what are employees and customers are looking for, etc. Finally, you will understand the true meaning of leadership, managing performance, and practices. Learning Outcomes: Recognise means to settle connectivities between excellence in customer service as well as your business and policies Improvise the skills and practices essential for a customer service-focused manager Detect the customers as well as what they are searching for being truly involved Recognise who are your customers and what their interests are Improve plans for generating engaged employees and satisfied customers in the related business units that you manage Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Level 2 Certificate in Customer Service Management is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Level 2 Certificate in Customer Service Management is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Customer Service Management - Updated Version Who We Are and What We Do 00:17:00 Establishing Your Attitude 00:13:00 Identifying and Addressing Customer Needs 00:12:00 Generating Return Business 00:14:00 In-Person Customer Service 00:10:00 Giving Customer Service over the Phone 00:12:00 Providing Electronic Customer Service 00:12:00 Recovering Difficult Customers 00:15:00 Understanding When to Escalate 00:14:00 Customer Service Management - Old Version Course Overview 00:05:00 Six Critical Elements 00:30:00 Understanding Leadership 00:30:00 Five Practices of Leadership 00:45:00 Mock Exam Mock Exam- Level 2 Certificate in Customer Service Management 00:20:00 Final Exam Final Exam- Level 2 Certificate in Customer Service Management 00:20:00 Order Your Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Description: Proposals are persuasive documents that are to acquire funding officially. So, it is imperative that you know how to make a convincing proposal for your personal and professional benefit. Business Proposal Making Course will help you with just that. This course has a number of tips and techniques to increase the potential success of your proposals. You will learn about the different types of funding, proposals, ten steps of proposal writing, key elements, resources, activities, and evaluation, etc. By this techniques, you will frequently make successful proposals which will further promote your value in your organization. Learning Outcomes: Identify worthy funders for your organizations on the internet to use assessable skill so that you can recognize the effectiveness of funding connected to their individual organization Explain the necessity of matching funders interests with Narrate the utilities of matching funders' interests with organizational requirements to apply this knowledge to make decisions about the legality to submit a proposal Explain and realize the fundamental components to write proposals for non-profit organizations Relate as well as realize the fundamental procedures to write proposals successfully. Elaborate proficient bondage building plans to get involved with funders and apply this information for writing a funding proposal Narrate five reasons in the least for what funding proposals could be unacceptable. Plan, write and submit a proposal in response to funders guidelines Make a strategy, write a proposal to submit for the funders' guidelines Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Business Proposal Making Course is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Business Proposal Making Course is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Modules Course Overview 00:15:00 Sources of Funding 00:15:00 Types of Proposals 00:30:00 Proposals as a Relationship Builder 00:30:00 RFPs/RFQs (Requests for Proposals or Request for Quote) 00:30:00 The Ten Steps of Proposal Writing 00:15:00 Defining the Needs and Desired Results 00:15:00 Resources and Activities and Evaluation 00:15:00 Sustainability and Budget 00:30:00 Conclusion, Introduction, and Executive Summary 00:30:00 Mock Exam Mock Exam- Business Proposal Making Course 00:20:00 Final Exam Final Exam- Business Proposal Making Course 00:20:00 Order Your Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Description: The practical trainer supervises and assesses all the participant's learning activities. He ensures a good learning environment within the training company, so that the workplace is also a place for learning. It is important that the participant's activities match as far as possible the occupation for which the participant is training. In this Practical Trainer Skills Training you will get the skills you need so that your students not only learn, but also enjoy the process, retain information shared, and use their new skills back in the workplace. So, learn more by taking this course and be the great trainer. Learning Outcomes: Exhibit your realisation of learning process and how to exploit all four learning methods in the classroom Exploit the major fundamentals of effective communication to launch a workshop. Apply different training methods to provoke participation Make a strategy and get ready for an productive training session Clarify the different stages of assessment and when to apply them Recognise upgraded improvement for tough circumstances Execute your eligibility to apply for a team presentation Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Practical Trainer Skills Training is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Practical Trainer Skills Training is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Course Overview 00:15:00 Defining a Successful Training Program 00:05:00 What Makes a Successful Trainer? 00:15:00 A Word About Adult Learning 00:05:00 The Learning Process 00:05:00 Principles of Adult Learning 00:15:00 What's Your Type? How About Mine? 01:00:00 Applying the Learning Cycle 00:15:00 Extroverts and Introverts 00:15:00 The Training Process 00:15:00 Planning Training 00:15:00 Choosing Training Methods 00:15:00 Adding Games 00:15:00 Presentation Skills 01:00:00 Dealing with Difficult Trainees 00:15:00 On-the-Job Training 00:15:00 Mock Exam Mock Exam- Practical Trainer Skills Training 00:20:00 Final Exam Final Exam- Practical Trainer Skills Training 00:20:00 Order Your Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Description: Do you have a passion for customer service? Or want to upgrade your skills as a Hotel receptionist? Enrol the Hotel Receptionist Diploma course and master the strategies for becoming a successful hotel receptionist. The course is divided into several sections. Throughout these step by step sections, you will master the strategies of managing and handling the duties and responsibilities of a hotel receptionist. At first, you will gain an overall understanding about hotel reception process that will be followed by the discussion on standard hotel reception procedures and customer service. Then, you will know how to handle the difficult customers and how to manage their problems and complain. The course also covers the essential communication skill, computer skills, telephone etiquette, handling telephone calls and respond to customer's queries over phone and face-to-face conversation. Next, the course illustrates the essential administrative skills for a Hotel receptionist. Finally, the course explains the safety and security issues, legal issues in hospitality, future of Hotel receptionists and more. Shortly, you will learn almost all the essential skills and information for becoming an efficient Hotel receptionist. Assessment: This course does not involve any MCQ test. Students need to answer assignment questions to complete the course, the answers will be in the form of written work in pdf or word. Students can write the answers in their own time. Once the answers are submitted, the instructor will check and assess the work. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Hotel Receptionist Diploma is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Hotel Receptionist Diploma is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Hotel Receptionist Diploma An Overview of Hotel Reception 01:00:00 Hotel Reception Standard Procedures 00:30:00 Communication Skills Required for Hotel Reception 01:00:00 Customer Service in Hotel Reception 00:30:00 Telephone Handling in a Hotel 01:00:00 How to Handle Difficult Hotel Guests 00:30:00 Administrative Skills as a Hotel Receptionist 00:30:00 Computer Skills and Programs 00:15:00 Brand Standards in the Hospitality World 00:15:00 Being a Team Player: Working with Other Hotel Departments 00:15:00 Safety and Security in the Hotel 01:00:00 Sales and Marketing as a Hotel Receptionist 00:30:00 Dressing the Part: Creating the Professional Look in Hospitality 00:15:00 Keeping Stress Under Control on the Job 00:30:00 Legal Issues in Hospitality 00:30:00 The Future for Hotel Receptionists 00:30:00 Assessment Assignment - Hotel Receptionist Diploma 00:00:00 Order Your Certificates and Transcripts Order Your Certificates and Transcripts 00:00:00