6724 Wellbeing courses in Linlithgow delivered On Demand

Dealing with Angry or Rude Customers   Course Description   Copyright Ross Maynard 2021   Course Description If you work in customer service in any way, then, from time to time, you are going to have to deal with angry or rude customers. This course will help you manage those stressful situations and support the customer as best you can. Anger is a normal and relatively common emotion caused by a perceived hurt or provocation. In some cases a customer’s anger or rude behaviour may be driven by the failings of your organisation or its products and services. In other cases, the problem may be outside your control but you still have to deal with the impact. In this course we look at anger in a customer service situation and how to deal with it. We review the nature and causes of anger; we look at how poor customer service can cause anger and what you can do to prepare your organisation to deal with anger. We cover the warning signs for anger and present a 12 step approach to dealing with an angry customer. We cover questions and short scripts that can help you start a discussion with an angry customer, and we consider why customers might be rude. Finally we look at managing the stress of dealing with an angry customer and finish the course with a review of the key learning points. I hope you find the course helpful.   Key Learning Points  On completion of the course, delegates will be able to: Understand the nature and causes of anger as an emotion. Consider their objectives when dealing with an angry customer. Help prepare their organisation for dealing with angry customers. Identify appropriate customer service metrics Work through a series of steps to deal with an angry customer. Use questions and short scripts to try to help a customer bring their anger under control . Consider why a customer might be rude, and how to deal with that rudeness. Understand how to manage the stress of dealing with angry or rude customers.     Curriculum L1: Anger as an Emotion L2: Your Objectives when Dealing with Anger L3: Poor Customer Service L4: Preparing your Organisation  L5: Warning Signs and What Not to Do L6: The 12 Steps to Dealing with Anger L7: Example Scripts for Angry Customers L8: Dealing with Rude Customers L9: Dealing with Stress, and Key Learning Points     Pre-Course Requirements There are no pre-course requirements     Additional Resources Copy of customer behaviour policy     Course Tutor Your tutor is Ross Maynard. Ross is a Fellow of the Chartered Institute of Management Accountants in the UK and has 30 years’ experience as a process improvement consultant specialising in business processes and organisation development. Ross is also a professional author of online training courses. Ross lives in Scotland with his wife, daughter and Cocker Spaniel

Enhance your professional skills in Health & Care with our Mandatory Refresher Training. Covering critical areas from First Aid to Mental Health, this training is designed to update and deepen your knowledge in Health Care settings. Ensure compliance and excellence in Care with our comprehensive course offerings. Learning Outcomes Administer effective First Aid as a Health Care professional. Apply specialised paediatric First Aid techniques in Care settings. Understand comprehensive Care Certificate standards for Health & Care. Advance in Health & Care with a Level 3 Diploma in Health & Social Care. Fulfill Duty of Care obligations with updated practices. Enhance communication within Health Care settings. Manage information securely and efficiently in Care environments. Implement robust infection control protocols in Health & Care. Promote equality and inclusion within Care settings. Adopt person-centred approaches to improve Care quality. Address mental health issues with confidence in Health Care. This Mandatory Refresher Training Bundle comes up with the following courses:Course 01: First Aid at Work Essentials of First Aid in Health & Care: Equip Health Care professionals with the skills necessary to respond to emergencies effectively. Course 02: Paediatric First Aid Specialised First Aid for Children: Focus on paediatric emergencies and preventative measures in Care settings. Course 03: Care Certificate Foundations of Professional Care: Standardized training fulfilling the Care Certificate requirements to ensure high-quality Health & Care services. Course 04: Level 3 Diploma in Health & Social Care Advanced Practices in Health & Care: Enhance your qualifications with advanced knowledge crucial for Health & Care professionals. Course 05: Duty of Care Ethical and Legal Practices in Care: Understand and apply Duty of Care to safeguard and promote the interests of those receiving Care. Course 06: Communication in Care Settings Effective Communication Techniques: Master communication skills to improve interactions and understanding within Health Care environments. Course 07: Information Handling in Care Settings Confidentiality and Data Management: Training on secure handling of information in compliance with Care standards. Course 08: Infection Prevention and Control in Care Settings Maintaining Safe Care Environments: Strategies to prevent and control infections, critical for patient and staff safety in Health Care settings. Course 09: Equality and Inclusion in Care Settings Promoting Diverse and Inclusive Care: Address and foster equality and inclusion practices within Health Care facilities. Course 10: Person Centred Approaches in Care Settings Individualized Care Strategies: Emphasize the importance of person-centred Care to enhance patient satisfaction and outcomes. Course 11: Mental Health Mental Health Awareness and Support: Equip staff with the skills to recognize and address mental health issues effectively in Health & Care settings.

Throughout this course, we explore key topics including the historical context of LGBTQ+ rights, the impact of societal attitudes on mental health, and the importance of affirming practices in therapy. You will also learn about the intersectionality of LGBTQ+ identities with other aspects of diversity, such as race, ethnicity, and socioeconomic status, providing a holistic view of your clients’ experiences. Our goal is to create a deeper understanding and awareness of the LGBTQ+ community, empowering you to build meaningful, respectful relationships with clients and colleagues from all backgrounds. By the end of this course, you will be better equipped to challenge biases, advocate for inclusivity, and support the mental health needs of LGBTQ+ individuals.

🌟 Unlock Your Emotional Potential with the Emotional Mastery Certification Course! 🌟 Are you ready to take control of your emotions and transform your life? Introducing the Emotional Mastery Certification Course - the ultimate guide to understanding, managing, and mastering your emotions for a happier, more fulfilled life!   🚀 Why Emotional Mastery? Emotions are the driving force behind our actions and decisions. Mastering them empowers you to navigate life's challenges with resilience, build healthier relationships, and achieve unparalleled success. Our comprehensive course is designed to equip you with the skills and knowledge needed to achieve emotional mastery in every aspect of your life.   🌈 What You'll Learn: Self-Awareness: Dive deep into understanding your emotions and the underlying triggers that influence your behavior. Emotional Regulation: Learn powerful techniques to manage stress, anxiety, and other challenging emotions, enabling you to respond thoughtfully in any situation. Empathy and Connection: Develop strong interpersonal skills, enhance your empathy, and build meaningful connections with others. Conflict Resolution: Acquire strategies to navigate conflicts gracefully, turning them into opportunities for growth and understanding. Positive Mindset: Cultivate a positive mindset that propels you towards success and fulfillment, both personally and professionally.   🎓 Course Highlights: Expert-Led Content: Benefit from the knowledge of seasoned experts in psychology, emotional intelligence, and personal development. Interactive Modules: Engage with dynamic modules, exercises, and real-life scenarios to apply your newfound skills in practical situations. Community Support: Connect with a vibrant community of like-minded individuals on the same journey to emotional mastery, fostering collaboration and mutual growth. Certification: Earn an internationally recognized certification upon completion, showcasing your expertise in emotional intelligence.   🌟 Who Should Enroll: Professionals seeking a competitive edge in their careers. Individuals committed to personal growth and self-improvement. Leaders aspiring to create positive, high-performing teams. Anyone looking to enhance their emotional well-being and live a more fulfilling life.   Invest in yourself. Transform your life. 🌟 Course Curriculum Introduction to Emotional Intelligence Introduction to the Course 00:00 Introduction to Emotional Intelligence 00:00 The Self-Perception Realm Introduction to the Self-Perception Realm 00:00 Emotional Self-Awareness 00:00 Self-Regard 00:00 Self-Actualization 00:00 The Interpersonal Realm Introduction to the Interpersonal Realm 00:00 Interpersonal Relationships 00:00 Empathy 00:00 Social Responsibility 00:00 The Self-Expression Realm Introduction to the Self-Expression Realm 00:00 Assertiveness 00:00 Independence 00:00 Emotional Expression 00:00 The Stress-Management Realm Introduction to the Stress-Management Realm 00:00 Optimism 00:00 Stress Tolerance 00:00 Flexibility 00:00 The Decision-Making Realm Introduction to the Decision-Making Realm 00:00 Reality Testing 00:00 Impulse Control 00:00 Problem Solving 00:00 Happiness and General Well-Being Happiness and General Well-Being 00:00

🌟 Unlock Tranquil Well-Being with 'Harmony Living: A Journey to Tranquil Well-Being' Online Course! 🌟 Are you ready to embark on a transformative journey towards a life of serenity and balance? Introducing our groundbreaking online course, 'Harmony Living,' designed to guide you on a path to tranquil well-being, where inner peace and harmony become your daily companions.   🌺 What Awaits You in Harmony Living? ✨ Module 1: Discover Your Inner Harmony Uncover the keys to understanding your inner self, cultivating mindfulness, and embracing the power of positive thinking. Learn to navigate life's challenges with grace and resilience. ✨ Module 2: Nourish Your Mind and Body Explore holistic practices for mental and physical well-being. From mindful eating to rejuvenating exercises, discover how to create a harmonious connection between your mind and body. ✨ Module 3: Cultivate Positive Relationships Foster meaningful connections with others by mastering the art of effective communication, empathy, and conflict resolution. Create a supportive network that elevates your well-being. ✨ Module 4: Design Your Tranquil Space Transform your living environment into a sanctuary of peace. Dive into the principles of Feng Shui, decluttering, and intentional design to create a space that promotes relaxation and rejuvenation.   🌈 Why Choose Harmony Living? Expert Guidance: Our course is crafted by seasoned experts in mindfulness, psychology, and holistic living to ensure you receive the best guidance on your well-being journey. Flexible Learning: Access the course at your own pace, anytime, and from anywhere. Whether you're a busy professional or a stay-at-home parent, Harmony Living fits seamlessly into your lifestyle. Community Support: Join a community of like-minded individuals on the same journey. Share experiences, seek advice, and celebrate victories together in a supportive online environment. Lifetime Access: Enjoy lifetime access to all course materials and updates. Revisit modules whenever you need a refresher or explore new content as we continue to enhance the Harmony Living experience.   Embark on your journey to tranquil well-being today! Transform your life, cultivate harmony, and embrace a future filled with serenity. Don't miss out on this opportunity to invest in your well-being. Join 'Harmony Living' now and take the first step towards a life of lasting tranquility! Course Curriculum Harmony Living: A Journey to Tranquil Well-Being Introduction To A Zen Lifestyle 00:00 The Meaning Of Zen 00:00 The Breath Is Key 00:00 Switch Your Perspective 00:00 Simplifying Your Life 00:00 Being Mindful Of The Present Moment 00:00 Meditating A Little Each Day 00:00 Establishing A Daily Routune 00:00 Respecting & Appreciating Life 00:00 Final Thoughts & Tips 00:00

🌟 Elevate Your Workplace Experience with 'Office Ergonomics Training' 🌟   Are you tired of long hours at your desk, dealing with discomfort and stress? Are you looking to create a workspace that fosters productivity, health, and overall well-being? Look no further! Introducing our comprehensive 'Office Ergonomics Training' - the ultimate solution to transform your workspace into a haven of comfort and efficiency.   🖥️ Module 1: Introduction to Office Ergonomics Desk and Chair Setup Discover the foundations of office ergonomics. Learn the essentials of setting up your desk and chair for optimal comfort and productivity. Bid farewell to aches and pains caused by improper seating arrangements.   👩‍💻 Module 2: Computer Ergonomics and Setup Posture Dive into the intricacies of computer ergonomics. Uncover the secrets to configuring your computer setup to reduce strain and enhance your posture. Say goodbye to neck and back pain with expert tips on screen placement and keyboard positioning.   🌐 Module 3: Creating an Ergonomic Workstation Setup and Remote Work Explore the art of crafting the perfect ergonomic workstation. Whether you're in the office or working remotely, this module equips you with the knowledge to create a comfortable and efficient workspace, ensuring peak performance wherever you are.   💼 Module 4: Ergonomics for Active Workstations and Workplace Stress Management Discover the benefits of active workstations and stress-busting techniques. Improve your energy levels and mental well-being with practical exercises and stress management strategies that seamlessly integrate into your work routine.   🌱 Module 5: Ergonomics for a Sustainable and Eco-Friendly Home Office Setup Go green with our module on sustainable and eco-friendly home office setups. Learn how to reduce your environmental footprint while enhancing your workspace. Discover eco-conscious choices for furniture, lighting, and office supplies.   🏢 Module 6: Ergonomics for Hybrid Work Environments and Additional Resources Navigate the challenges of hybrid work environments with confidence. This module provides insights into maintaining ergonomic practices in varied work settings. Additionally, access a wealth of resources for ongoing support and knowledge.   🚀 Benefits of 'Office Ergonomics Training': Boost productivity and focus Reduce the risk of musculoskeletal issues Enhance overall well-being and job satisfaction Adapt to various work environments with ease Contribute to a sustainable and eco-friendly workspace   🌐 Who Should Enroll: Office workers Remote workers Managers and team leaders Health and safety enthusiasts Anyone seeking a healthier and more comfortable workspace   🎓 Enroll Today and Revolutionize Your Workspace! Invest in your health, comfort, and productivity. Join 'Office Ergonomics Training' and transform your workspace into a haven of well-being. Don't miss this opportunity to create a workspace that works for you!   Course Curriculum Module 1- Introduction to Office Ergonomics Desk and Chair Setup Introduction to Office Ergonomics Desk and Chair Setup 00:00 Module 2- Computer Ergonomics and Setup Posture Computer Ergonomics and Setup Posture 00:00 Module 3- Creating an Ergonomic Workstation Setup and Remote Work Creating an Ergonomic Workstation Setup and Remote Work 00:00 Module 4- Ergonomics for Active Workstations and Workplace Stress Management Ergonomics for Active Workstations and Workplace Stress Management 00:00 Module 5- Ergonomics for a Sustainable and Eco-Friendly Home Office Setup Ergonomics for a Sustainable and Eco-Friendly Home Office Setup 00:00 Module 6- Ergonomics for Hybrid Work Environments and Additional Resources Ergonomics for Hybrid Work Environments and Additional Resources 00:00

The MindGYM is a brain training App that works scientifically to develop the neuroplasticity of your mind, so you can become a creative and innovative genius, thinking quicker in super-states of creativity and creative people-solving, whilst in gamma and theta brain waves of flow state and hemispheric synchronisation. You will be able to tap into boundless energy, and develop your physical and mental capabilities. In effect, the app gives you the mind and the body, to manifest into your life of your greatest desire.

Overview With the ever-increasing demand for Emotional Inteligence in personal & professional settings, this online training aims at educating, nurturing, and upskilling individuals to stay ahead of the curve - whatever their level of expertise in Emotional Inteligence may be. Learning about Emotional Inteligence or keeping up to date on it can be confusing at times, and maybe even daunting! But that's not the case with this course from Compete High. We understand the different requirements coming with a wide variety of demographics looking to get skilled in Emotional Inteligence . That's why we've developed this online training in a way that caters to learners with different goals in mind. The course materials are prepared with consultation from the experts of this field and all the information on Emotional Inteligence is kept up to date on a regular basis so that learners don't get left behind on the current trends/updates. The self-paced online learning methodology by compete high in this Emotional Inteligence course helps you learn whenever or however you wish, keeping in mind the busy schedule or possible inconveniences that come with physical classes. The easy-to-grasp, bite-sized lessons are proven to be most effective in memorising and learning the lessons by heart. On top of that, you have the opportunity to receive a certificate after successfully completing the course! Instead of searching for hours, enrol right away on this Emotional Inteligence course from Compete High and accelerate your career in the right path with expert-outlined lessons and a guarantee of success in the long run. Who is this course for? While we refrain from discouraging anyone wanting to do this Emotional Inteligence course or impose any sort of restrictions on doing this online training, people meeting any of the following criteria will benefit the most from it: Anyone looking for the basics of Emotional Inteligence , Jobseekers in the relevant domains, Anyone with a ground knowledge/intermediate expertise in Emotional Inteligence , Anyone looking for a certificate of completion on doing an online training on this topic, Students of Emotional Inteligence , or anyone with an academic knowledge gap to bridge, Anyone with a general interest/curiosity Career Path This Emotional Inteligence course smoothens the way up your career ladder with all the relevant information, skills, and online certificate of achievements. After successfully completing the course, you can expect to move one significant step closer to achieving your professional goals - whether it's securing that job you desire, getting the promotion you deserve, or setting up that business of your dreams. Course Curriculum Module 1 Introduction to Emotional Intelligence Introduction to Emotional Intelligence 00:00 Module 2 Self-Awareness Self-Awareness 00:00 Module 3 Self-Management Self-Management 00:00 Module 4 Social Awareness Social Awareness 00:00 Module 5 Relationship Management Relationship Management 00:00 Module 6 Self-Regulation Self-Regulation 00:00 Module 7 Leadership Leadership 00:00

Overview 🚧 Unlock a Safe and Thriving Work Environment with Our Occupational Health and Safety Course! 🚀 Are you ready to elevate your career to new heights while ensuring the safety and well-being of your colleagues and workplace? Look no further! Our comprehensive Occupational Health and Safety Course is your ticket to mastering the essential skills and knowledge needed to create a secure and healthy work environment. ️ Why Occupational Health and Safety Matters ️ In today's fast-paced and dynamic work environments, prioritizing occupational health and safety isn't just a legal obligation-it's a moral imperative. Businesses that neglect safety protocols risk facing severe consequences, including legal liabilities, financial losses, and, most importantly, harm to employees. By investing in proper training, individuals and organizations can mitigate risks, prevent accidents, and foster a culture of safety and well-being.   📚 What You'll Gain from Our Course 📚   📣 Frequently Asked Questions (FAQs) 📣 Q: What is Occupational Health and Safety (OHS)? A: Occupational Health and Safety (OHS) refers to the practice of ensuring the health, safety, and welfare of individuals engaged in work or employment. It involves identifying and addressing workplace hazards, implementing safety measures, and complying with relevant regulations to prevent accidents, injuries, and illnesses. Q: Why is Occupational Health and Safety important? A: Occupational Health and Safety is important for several reasons. Firstly, it helps protect the physical and mental well-being of employees, reducing the risk of work-related injuries and illnesses. Secondly, it enhances productivity and efficiency by creating a safe and conducive work environment. Lastly, it ensures compliance with legal requirements and helps organizations avoid costly penalties and liabilities associated with workplace accidents. Q: Who should take an Occupational Health and Safety course? A: Occupational Health and Safety courses are suitable for a wide range of professionals across industries, including safety officers, human resources managers, facility managers, operations supervisors, health and safety consultants, and small business owners. Anyone responsible for workplace safety or seeking to establish a career in occupational health and safety can benefit from such training. Q: What will I learn in an Occupational Health and Safety course? A: In an Occupational Health and Safety course, you will learn essential concepts, regulations, and best practices related to workplace safety. Topics typically covered include hazard identification, risk assessment, safety legislation, emergency response procedures, safety management systems, and workplace ergonomics. Q: How will completing an Occupational Health and Safety course benefit my career? A: Completing an Occupational Health and Safety course can benefit your career in several ways. It enhances your knowledge and skills in safety management, making you a valuable asset to employers. It also increases your employability and opens up opportunities for advancement in roles such as safety manager, occupational health specialist, compliance officer, and risk analyst. Q: Is certification required to work in Occupational Health and Safety? A: While certification is not always mandatory, it is highly recommended for professionals working in Occupational Health and Safety. Certification demonstrates your competence and commitment to workplace safety, increasing your credibility and marketability in the field. Many employers prefer to hire certified individuals for roles involving safety management and compliance. 📣 Frequently Asked Questions (FAQs) 📣 Q: What is Occupational Health and Safety (OHS)? A: Occupational Health and Safety (OHS) refers to the practice of ensuring the health, safety, and welfare of individuals engaged in work or employment. It involves identifying and addressing workplace hazards, implementing safety measures, and complying with relevant regulations to prevent accidents, injuries, and illnesses. Q: Why is Occupational Health and Safety important? A: Occupational Health and Safety is important for several reasons. Firstly, it helps protect the physical and mental well-being of employees, reducing the risk of work-related injuries and illnesses. Secondly, it enhances productivity and efficiency by creating a safe and conducive work environment. Lastly, it ensures compliance with legal requirements and helps organizations avoid costly penalties and liabilities associated with workplace accidents. Q: Who should take an Occupational Health and Safety course? A: Occupational Health and Safety courses are suitable for a wide range of professionals across industries, including safety officers, human resources managers, facility managers, operations supervisors, health and safety consultants, and small business owners. Anyone responsible for workplace safety or seeking to establish a career in occupational health and safety can benefit from such training. Q: What will I learn in an Occupational Health and Safety course? A: In an Occupational Health and Safety course, you will learn essential concepts, regulations, and best practices related to workplace safety. Topics typically covered include hazard identification, risk assessment, safety legislation, emergency response procedures, safety management systems, and workplace ergonomics. Q: How will completing an Occupational Health and Safety course benefit my career? A: Completing an Occupational Health and Safety course can benefit your career in several ways. It enhances your knowledge and skills in safety management, making you a valuable asset to employers. It also increases your employability and opens up opportunities for advancement in roles such as safety manager, occupational health specialist, compliance officer, and risk analyst. Q: Is certification required to work in Occupational Health and Safety? A: While certification is not always mandatory, it is highly recommended for professionals working in Occupational Health and Safety. Certification demonstrates your competence and commitment to workplace safety, increasing your credibility and marketability in the field. Many employers prefer to hire certified individuals for roles involving safety management and compliance. Course Curriculum Module 01 What is Construction Management Module 01 What is Construction Management 00:00 Module 02 Construction Operations and Job Site Management Module 02 Construction Operations and Job Site Management 00:00 Module 03 Project Performance, Quality _ Safety Module 03 Project Performance, Quality _ Safety 00:00 Module 04 Health and Safety Management Module 04 Health and Safety Management 00:00 Module 05 Engineering Safety Module 05 Engineering Safety 00:00 Module 06 Fire and Electrical Safety Module 06 Fire and Electrical Safety 00:00 Module 07 Occupational Health and Personal Protective Equipment Module 07 Occupational Health and Personal Protective Equipment 00:00

🌟 Unlock Your Full Potential with the Energetic Wellness Certification Course! 🌟 Transform your life and the lives of others with our groundbreaking Energetic Wellness Certification course. Discover the power within you to heal and thrive, while gaining the knowledge and skills to guide others on their journey to vibrant well-being.   🌈 Why Energetic Wellness? In a world filled with stress and challenges, it's time to tap into the incredible energy that surrounds us. Energetic Wellness is the key to unlocking your body's natural ability to heal and flourish. This certification course will empower you to harness the transformative energy that promotes balance, resilience, and radiant health.   🌐 What You'll Learn: ✨ Foundations of Energy Healing: Delve into the principles of energy anatomy, chakras, and meridians to understand the subtle forces that influence our physical, mental, and emotional well-being. ✨ Practical Techniques: Learn hands-on techniques for energy healing, meditation, and mindfulness to cultivate a powerful and positive energy flow in yourself and others. ✨ Holistic Health Integration: Explore the connection between energetic wellness and overall health, bridging the gap between traditional and alternative medicine. ✨ Client-Centered Approaches: Develop the skills to create personalized energetic wellness plans for individuals, guiding them toward a harmonious and balanced life.   💡 What Sets Our Course Apart: 🚀 Comprehensive Curriculum: Our expertly crafted curriculum covers a wide range of topics, ensuring you gain a deep understanding of energetic wellness from both theoretical and practical perspectives. 🚀 Interactive Learning: Engage in hands-on exercises, case studies, and live demonstrations that enhance your learning experience and provide real-world application. 🚀 Lifetime Access: Enjoy unlimited access to course materials, updates, and a supportive community of like-minded individuals passionate about energetic wellness. 🚀 Certification and Credibility: Upon completion, receive a globally recognized Energetic Wellness Certification, solidifying your expertise in the field.   🌟 Invest in Yourself and Others! Embark on a journey of self-discovery and transformation. Join the Energetic Wellness Certification course and become a beacon of light, guiding others toward a life filled with vitality, balance, and joy.   🔥 Don't miss this opportunity to revolutionize your life and the lives of those around you. Enroll now and become a certified Energetic Wellness Practitioner! 🔥 Course Curriculum Introduction to Emotional Freedom Technique (EFT) Opening Video - EFT 00:00 Introduction to Emotions 00:00 Emotional and Psychological Trauma 00:00 Foundations of EFT The Mind-Body Relationship 00:00 Dual Awareness 00:00 Window of Tolerance 00:00 How EFT Works 00:00 Meridian Pathways and Flow 00:00 Practical EFT The SUD and VOC Scales 00:00