304 Vocal courses

Customer Service Essentials 1 Day Training in Manchester

Customer Service Essentials 1 Day Training in Cardiff

Customer Service Essentials 1 Day Training in St Andrews

Assertive behavior is to confidently express what one feels, believes, or thinks while respecting the boundaries of feelings, beliefs, and thoughts of others. Understand the three components of interpersonal communication in more detail, verbal, vocal and visual message. We will show you how to own your thoughts and feelings and take a stand to express your rights or emotions. Learning Objectives Identify the three components of interpersonal communication, Describe the benefits of assertiveness, Explain verbal, vocal, and visual language and behaviors Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Understand the importance of holding the receiver properly to maintain energy and vocal quality and how to vary your rate of speech to maintain listener interest. Adjust your voice to match the purpose of the call. Lowering your vocal range sends a more controlled image. Listen to learn the purpose of the call. Don't interrupt. Ask questions to clarify understanding. Learn how to flawlessly place calls on hold or transfer like a pro. Your customers will appreciate you! Learning Objectives Apply guidelines for physically handling the telephone, Implement voice guidelines, Apply effective telephone greetings, Transfer calls to make great first impressions Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

RECORDING TECHNIQUES STAGE 1 EVERY TUESDAY FOR SIX WEEKS 5pm - 9pm A friendly, in-person course about advanced recording techniques.

Customer Service Essentials 1 Day Training in St Asaph

Customer Service Essentials 1 Day Training in Middlesbrough

Customer Service Essentials 1 Day Training in Exeter

Customer Service Essentials 1 Day Training in Carlisle