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Register on the Cat Behavior Rectification & Cat Health Care today and build the experience, skills and knowledge you need to enhance your professional development and work towards your dream job. Study this course through online learning and take the first steps towards a long-term career. The course consists of a number of easy to digest, in-depth modules, designed to provide you with a detailed, expert level of knowledge. Learn through a mixture of instructional video lessons and online study materials. Receive online tutor support as you study the course, to ensure you are supported every step of the way. Get a digital certificate as a proof of your course completion. The Cat Behavior Rectification & Cat Health Care course is incredibly great value and allows you to study at your own pace. Access the course modules from any internet-enabled device, including computers, tablet, and smartphones. The course is designed to increase your employability and equip you with everything you need to be a success. Enrol on the now and start learning instantly! What You Get With The Cat Behavior Rectification & Cat Health Care course Receive a e-certificate upon successful completion of the course Get taught by experienced, professional instructors Study at a time and pace that suits your learning style Get instant feedback on assessments 24/7 help and advice via email or live chat Get full tutor support on weekdays (Monday to Friday) Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Certification After the successful completion of the final assessment, you will receive a CPD-accredited certificate of achievement. The PDF certificate is for £9.99, and it will be sent to you immediately after through e-mail. You can get the hard copy for £15.99, which will reach your doorsteps by post. Who Is This Course For: The course is ideal for those who already work in this sector or are an aspiring professional. This course is designed to enhance your expertise and boost your CV. Learn key skills and gain a professional qualification to prove your newly-acquired knowledge. Requirements: The online training is open to all students and has no formal entry requirements. To study the Cat Behavior Rectification & Cat Health Care course, all your need is a passion for learning, a good understanding of English, numeracy, and IT skills. You must also be over the age of 16. Course Content Introduction Course Introduction 00:02:00 Cat Behavior Issue 1: Scratching Behavior Scratching Behavior 00:07:00 Cat Behavior Issue 2: Intercat Aggression Intercat Aggression 00:05:00 Cat Behavior Issue 3: Attention Seeking Behavior Attention Seeking Behavior 00:08:00 Cat Behavior Issue 4: Petting Induced Aggression Petting Induced Aggression 00:05:00 Cat Behavior Issue 5: Redirected Aggression Redirected Aggression 00:07:00 Cat Behavior Issue 6: Separation Anxiety Separation Anxiety 00:08:00 Cat Behavior Issue 7: Obsessive Compulsive Disorder (OCD) Obsessive Compulsive Disorder (OCD) 00:05:00 Cat Behavior Issue 8: Urine Marking Urine Marking 00:09:00 Cat Behavior Issue 9: Excessive Vocalisation Excessive Vocalisation 00:08:00 Cat Behavior Issue 10: Spilling Water Spilling Water 00:04:00 Cat Behavior Issue 11: Destructive Chewing Destructive Chewing 00:05:00 Cat Behavior Issue 12: Fear in Cats Fear in Cats 00:09:00 Cat Behavior Issue 13: Play Aggression Play Aggression 00:07:00 Cat Health Problem 1: Seizures 1.1 Seizures: Ways to Identify 00:02:00 1.2 Seizures: Causes 00:02:00 1.3 Seizures: Ways to Manage 00:02:00 1.4 Seizures: Preventive Measures 00:01:00 Cat Health Problem 2: Obesity 2.1 Obesity: Ways to Identify 00:02:00 2.2 Obesity: Health Consequences 00:01:00 2.3 Obesity: Causes 00:01:00 2.4 Obesity: Ways to Manage 00:02:00 Cat Health Problem 3: Hearing Loss 3.1 Hearing Loss: Ways to Identify 00:02:00 3.2 Hearing Loss: Causes 00:02:00 3.3 Hearing Loss: Ways to Manage 00:03:00 3.4 Hearing Loss: Preventive Measures 00:01:00 Cat Health Problem 4: Feline Cognitive Dysfunction (FCD) / Memory Loss 4.1 FCD / Memory Loss: Ways to Identify 00:05:00 4.2 FCD / Memory Loss: Causes 00:01:00 4.3 FCD / Memory Loss: Ways to Manage 00:04:00 Cat Health Problem 5: Urinary Incontinence 5.1 Urinary Incontinence: Ways to Identify 00:01:00 5.2 Urinary Incontinence: Causes 00:01:00 5.3 Urinary Incontinence: Ways to Manage 00:03:00 Cat Health Problem 6: Arthritis / Joint Pain 6.1 Arthritis / Joint Pain: Ways to Identify 00:03:00 6.2 Arthritis/ Joint Pain: Causes 00:01:00 6.3 Arthritis: Ways to Manage 00:04:00 Cat Health Problem 7: Vision Loss 7.1 Vision Loss: Ways to Identify 00:05:00 7.2 Vision Loss: Causes 00:01:00 7.3 Vision Loss: Ways to Manage 00:03:00 7.4 Vision Loss: Preventive Measures 00:01:00 Cat Health Problem 8: Diabetes 8.1 Diabetes: Ways to Identify 00:03:00 8.2 Diabetes: Ways to Manage 00:02:00 Cat Health Problem 9: Cancer 9.1 Cancer: Ways to Identify 00:03:00 9.2 Cancer: Causes 00:03:00 9.3 Cancer: Preventive Measures 00:02:00 Cat Health Problem 10: Dental Diseases 10.1 Dental Diseases: Ways to Identify 00:03:00 10.2 Dental Diseases: Preventive Measures 00:02:00 Cat Health Problem 11: Fatty Liver Disease 11.1 Fatty Liver Disease: Ways to Identify 00:02:00 11.2 Fatty Liver Disease: Causes 00:02:00 11.3 Fatty Liver Disease: Ways to Manage 00:02:00 11.4 Fatty Liver Disease: Preventive Measures 00:02:00 Cat Health Problem 12: Heart Diseases 12.1 Heart Diseases: Ways to Identify 00:02:00 12.2 Heart Diseases: Causes 00:02:00 12.3 Heart Diseases: Preventive Measures 00:01:00 Cat Health Problem 13: Hyperthyroidism 13.1 Hyperthyroidism: Ways to Identify 00:03:00 13.2 Hyperthyroidism: Causes 00:01:00 13.3 Hyperthyroidism: Ways to Manage 00:01:00 Cat Health Problem 14: Kidney Diseases 14.1 Kidney Diseases: Ways to Identify 00:02:00 14.2 Kidney Diseases: Health Consequences 00:02:00 14.3 Kidney Diseases: Causes 00:01:00 14.4 Kidney Diseases: Ways to Manage 00:02:00 Cat Health Problem 15: Lactose Intolerance 15.1 Lactose Intolerance: Ways to Identify and Causes 00:02:00 15.2 Lactose Intolerance: Ways to Manage 00:03:00 Cat Health Problem 16: Feline Distemper Disease (Vaccination) 16.1 Feline Distemper Disease: Causes 00:02:00 16.2 Feline Distemper Disease: Health Consequences 00:01:00 16.3 Feline Distemper Disease: Ways to Manage 00:01:00 16.4 Feline Distemper Disease: Preventive Measures 00:02:00 Cat Health Problem 17: Rabies 17.1 Rabies: Ways to Identify 00:03:00 17.2 Rabies: Management & Prevention 00:04:00 Conclusion: Ways to Boost Immunity of your Cat Ways to Boost Immunity of your Cat 00:03:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

Overview of Ornithology (Study of Birds) Course Build a comprehensive understanding of the anatomy and psychology of birds by taking this Ornithology (Study of Birds) Course. This Ornithology (Study of Birds) Course aims to teach you about the scientific study of birds. It covers many topics, including bird anatomy, physiology, behaviour, habitats, and conservation. Again, you'll understand how different birds communicate and discover the intriguing aspects of bird migration and navigation. You'll also identify the threats to bird population and understand the significance of bird conservation. Course Preview Learning Outcomes Get a detailed overview of ornithology and its importance Discover the different types of bird migration Understand how birds navigate when they migrate Familiarise yourself with the tracing technology for birds Discover the scientific methods in ornithology Learn about the ethical considerations in avian research Why Take This Course From John Academy? Affordable, well-structured and high-quality e-learning study materials Meticulously crafted engaging and informative tutorial videos and materials Efficient exam systems for the assessment and instant result Earn UK & internationally recognised accredited qualification Easily access the course content on mobile, tablet, or desktop from anywhere, anytime Excellent career advancement opportunities Get 24/7 student support via email Who Should Take this Ornithology (Study of Birds) Course? Whether you're an existing practitioner or an aspiring professional, this course is an ideal training opportunity. It will elevate your expertise and boost your CV with key skills and a recognised qualification attesting to your knowledge. Are There Any Entry Requirements? This Ornithology (Study of Birds) Course is available to all learners of all academic backgrounds. But learners should be aged 16 or over to undertake the qualification. And a good understanding of the English language, numeracy, and ICT will be helpful. Certificate of Achievement After completing this course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates & Transcripts can be obtained either in Hardcopy at £14.99 or in PDF format at £11.99. Career Path​ Ornithology (Study of Birds) Course provides essential skills that will make you more effective in your role. It would be beneficial for any related profession in the industry, such as: Ornithologist Wildlife Biologist Ecologist Conservation Officer Environmental Consultant Science Educator Module 1: Introduction to Ornithology Introduction to Ornithology 00:18:00 Module 2: Bird Classification and Diversity Bird Classification and Diversity 00:20:00 Module 3: Anatomy, Physiology, and Behaviour Anatomy, Physiology, and Behaviour 00:20:00 Module 4: Bird Habitats and Ecology Bird Habitats and Ecology 00:16:00 Module 5: Bird Communication and Vocalisations Bird Communication and Vocalisations 00:18:00 Module 6: Bird Migration and Navigation Bird Migration and Navigation 00:17:00 Module 7: Bird Conservation and Citizen Science Bird Conservation and Citizen Science 00:19:00 Module 8: Avian Research and Techniques Avian Research and Techniques 00:19:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Overview Birds are among the most beautiful and fascinating creatures in the world. Learn about different species of birds, their behaviour and much more from our online Level 7 Ornithology course. This course is for bird lovers who want to explore the exciting world of birds. The course is broken down into easy-to-follow modules, and each module is packed with valuable information. Here, you will get a detailed understanding of topography. Then the course will focus on the biology and the behavioural pattern of birds. Furthermore, you will learn about nest building, migration and bird conservation. The course will also educate you on the reproduction of birds. So, if you want to enhance your knowledge, enrol now! Course Preview Learning Outcomes Educate yourself on the classification of birds Enhance your understanding of the topography Learn about the biology and the behaviour of birds Deepen your understanding of nests and nest building Know about bird reproduction and egg hatching Explore the vital areas of bird migration and conservation Why Take This Course From John Academy? Affordable, well-structured and high-quality e-learning study materials Meticulously crafted engaging and informative tutorial videos and materials Efficient exam systems for the assessment and instant result Earn UK & internationally recognised accredited qualification Easily access the course content on mobile, tablet, or desktop from anywhere, anytime Excellent career advancement opportunities Get 24/7 student support via email What Skills Will You Learn from This Course? Ornithology Who Should Take This Ornithology Course? Whether you're an existing practitioner or an aspiring professional, this course is an ideal training opportunity. It will elevate your expertise and boost your CV with key skills and a recognised qualification attesting to your knowledge. Are There Any Entry Requirements? This Level 7 Ornithology course is available to all learners of all academic backgrounds. But learners should be aged 16 or over to undertake the qualification. And a good understanding of the English language, numeracy, and ICT will be helpful. Ornithology Certification After completing and passing the Level 7 Ornithology course successfully, you will be able to obtain a Recognised Certificate of Achievement. Learners can obtain the certificate in hard copy at £14.99 or PDF format at £11.99. Career Path​ This exclusive Level 7 Ornithology course will equip you with effective skills and abilities and help you explore career paths such as  Ornithologist Teacher Researcher Wildlife Biologist Module 01: Introduction to Ornithology Introduction to Ornithology 00:40:00 Module 02: Classification of Birds Classification of Birds 00:25:00 Module 03: Diversity: Part-1 Diversity Part 1 00:25:00 Module 04: Diversity: Part-2 Diversity Part 2 00:25:00 Module 05: Topography Topography 00:35:00 Module 06: Feathers and Avian Flight Feathers and Avian Flight 00:40:00 Module 07: Activity and Behaviour Activity and Behaviou 00:30:00 Module 08: Bird Vocalisation Bird Vocalisation 00:25:00 Module 09: Nest and Nest-Building Nest and Nest Building 00:35:00 Module 10: Reproduction, Egg, Hatching Reproduction, Egg, Hatching 00:30:00 Module 11: Territory and Migration Territory and Migration 00:30:00 Module 12: Birds Conservation Birds Conservation 00:40:00 Assignment Assignment - Ornithology 00:00:00 Order Your Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Master Canine Behaviour with our comprehensive course. Dive deep into understanding dog communication, cognition, emotions, and more.

Enjoy watching your dog grow into a healthy, happy one. Implement the learning from this course to provide a better environment & care for your pups with proper communication.

Identify your dog's voice to treat them best. Speak to your dog like a family member who understands your language. Learn Canine Psychology, Dog communication, and Body Language.

Decode pet behaviour and language. Forge a connection with pet animals like a true professional. Learn the Psychology of Dog Behaviour and the psychology of Cat Behaviour.

Overview of Ornithology (Study of Birds) The skies over Britain are home to more than 600 bird species, each with its own story. From the long journeys of Arctic terns to the clever nest-building of long-tailed tits, birds are full of surprises. Our Ornithology (Study of Birds) course helps you start learning how to spot and understand these amazing creatures. It's perfect for anyone curious about birds, whether you're just starting or looking to learn more. The UK bird conservation sector has grown by 18% in the last ten years. Organisations like the RSPB now have over 2,000 staff and 12,000 volunteers. Bird-related tourism brings around £300 million to the UK economy each year. More than 60,000 people take part in citizen science bird projects. This shows how important Ornithology (Study of Birds) has become for both science and nature lovers. This course takes you through the basics of Ornithology (Study of Birds) and moves into more advanced areas. You will learn bird classification, how to study their behaviour, and how to assess their habitats. The course also teaches key conservation skills. Whether you're listening to bird calls, looking at migration patterns, or helping with nature projects, you’ll gain useful skills. Ornithology (Study of Birds) helps you connect with nature and understand the role birds play in our world. This Ornithology (Study of Birds) course will help you to learn: Identify and name different bird species using scientific tools and methods Understand how bird anatomy connects to their actions and behaviours Study bird habitats and explain how birds fit into their ecosystems Recognise and understand bird calls and other ways they communicate Describe how and why birds migrate, and how they find their way Use basic conservation techniques and join in citizen science projects Who is this course for? Bird and nature lovers who want to learn more about birds and improve their spotting skills Conservation volunteers who want to support bird protection and monitoring work Biology students who are thinking about focusing on birds in their studies or future research Outdoor workers like park rangers, nature guides, or educators who want to know more about bird behaviour and habitats Citizen scientists who enjoy taking part in bird counts, tracking migrations, or helping protect bird habitats Process of Evaluation After studying the Ornithology (Study of Birds) Course, your skills and knowledge will be tested with an MCQ exam or assignment. You have to get a score of 60% to pass the test and get your certificate. Certificate of Achievement Certificate of Completion - Digital / PDF Certificate After completing the Ornithology (Study of Birds) Course, you can order your CPD Accredited Digital / PDF Certificate for £5.99. (Each) Certificate of Completion - Hard copy Certificate You can get the CPD Accredited Hard Copy Certificate for £12.99. (Each) Shipping Charges: Inside the UK: £3.99 International: £10.99 Career Path Completing this Ornithology (Study of Birds) course can help you start or grow in careers such as: Ornithological Researcher – £28K to £45K per year Conservation Officer – £22K to £35K per year Wildlife Consultant – £25K to £42K per year Environmental Educator – £20K to £32K per year Ecological Survey Specialist – £24K to £38K per year Course Curriculum Module 1: Introduction to Ornithology Introduction to Ornithology 00:18:00 Module 2: Bird Classification and Diversity Bird Classification and Diversity 00:20:00 Module 3: Anatomy, Physiology, and Behaviour Anatomy, Physiology, and Behaviour 00:20:00 Module 4: Bird Habitats and Ecology Bird Habitats and Ecology 00:16:00 Module 5: Bird Communication and Vocalisations Bird Communication and Vocalisations 00:18:00 Module 6: Bird Migration and Navigation Bird Migration and Navigation 00:17:00 Module 7: Bird Conservation and Citizen Science Bird Conservation and Citizen Science 00:19:00 Module 8: Avian Research and Techniques Avian Research and Techniques 00:19:00

Do you constantly fear for your life? Do you want to feel reassured about your safety and security? Or do you just want to learn self-defense? If so, then this Diploma in Self Defence course is for you. Description: Self-defense is more than an arrangement of physical procedures because it's about building your insight into the substances of violence, learning and rehearsing assertiveness abilities, and having a feeling of your own rights. This course doesn't ensure your security per se rather it will help you build your decisions, alternatives, and readiness in times of danger. This course incorporated information about bad elements or predator typologies into battling methodologies and strategies that incorporate vocalisation, assertiveness, setting boundaries verbal arrangement and distinguishing proof of predators' weaknesses. We make sheltered and functional full constraint situations that enable our self-defense students to rehearse their self-defense skills with full compel against our prepared cushioned attacker. You will ordinarily remark what a distinction it makes when hitting an attacker with full power. Who is the course for? Individuals who are prone to encountering different kinds of people and want to be secured and assured with their self-defense skills Anyone who is interested in Basic Personal Safety. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment:  At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: This Diploma in Self Defence will be very beneficial and helpful to everyone since everyone's concern these days is about safety and security. Self Defence Basics Introduction to Self Defence 00:15:00 Legal Aspects 00:15:00 Protecting Yourself 01:00:00 Self-Defence Basics 00:15:00 Advanced Self Defence Techniques 01:00:00 Krav Maga 00:30:00 Self Defence Techniques Self Defence Basics 01:00:00 Martial Arts Basics 01:00:00 Getting Away 01:00:00 A Look At Kung Fu 01:00:00 Using Your Body in The Right Way 00:30:00 Choosing A Style To Study 01:00:00 Wrapping Up 00:15:00 Mock Exam Mock Exam- Diploma in Self Defence 00:20:00 Final Exam Final Exam- Diploma in Self Defence 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Description: This course is directed at anyone employed in the service industry or those looking to begin a career in this field. It covers the key principles of customer service, such as effective communication techniques, how professionally trained call centre agents can improve your business, as well as dealing with dissatisfied customers. Customer service is the heart of any business. In our highly competitive business world, effective management of customer queries play a large role in how your business is perceived by the public, and it can determine the success or failure of your product or service. Because of this, trained customer service and contact centre agents are highly sought after in all industries. Entry Requirement This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment:  At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Module 01 Understanding Customer Service FREE 00:17:00 Identifying Customer Expectations 00:06:00 Providing Excellent Customer Service 00:07:00 Module 02 Focusing on the Customer 00:08:00 Customer Service and the Telephone 00:08:00 Handling Complaints 00:12:00 Enduring Stress 00:13:00 Module 03 Communication Skills 01:00:00 Dealing With Challenges Assertively 00:15:00 Dealing With Difficult People 00:30:00 Dealing With Stress 00:30:00 Meeting Expectations 00:15:00 Setting Goals 00:30:00 Seven Steps to Customer Problem Solving 00:30:00 Telephone Techniques 01:00:00 The Fifth Critical Element - Measure It 00:15:00 The Fourth Critical Element - Be a Problem Solver 01:00:00 The Second Critical Element - Defined in Your Organization 00:15:00 The Sixth Critical Element - Reinforce It 00:30:00 The Third Critical Element - Given Life by the Employees 00:15:00 What is Customer Service? 00:15:00 Who Are Your Customers? 00:15:00 Module 04 Six Critical Elements 00:30:00 Understanding Leadership 00:30:00 Five Practices of Leadership 00:45:00 Module 05 Asking the Right Questions 00:15:00 Close with Vocals 00:15:00 Closing Down the Voice 00:10:00 Cold and Warm Calls 00:15:00 Developing a Script 00:15:00 Did You Hear Me? 00:15:00 It's More Than Just a Phase 00:15:00 Negotiation Techniques 00:15:00 News from Within 00:15:00 Perfecting the Script 00:15:00 Phone Tag and Getting the Call Back 00:15:00 Sales by Phone 00:10:00 Saying No 00:05:00 Staying Out of Voice Mail Jail 00:05:00 Stress Busting 00:05:00 Taking Messages99 00:05:00 This is My Mentor 00:05:00 To Serve and Delight 00:05:00 Verbal Communication Techniques 00:15:00 What's Missing in Telephone Communication? 00:15:00 Who Are Your Customers? 00:15:00 Module 06 Building the Future 00:15:00 Checklist for Success 00:15:00 Considerations in Tool Selection 00:15:00 Customer Relationship Management 00:10:00 Evaluating and Reviewing Your Program 00:15:00 Homegrown vs. Application Service Provider 00:15:00 Requirement Driven Product Selection 00:15:00 Strategies for Customer Retention 00:15:00 The Development Team 00:15:00 What CRM Is and Who It Serves 00:15:00 Module 07 Getting Started 00:05:00 It Starts at the Top 00:20:00 Peer Training 00:20:00 How to Build Rapport 00:30:00 Learn to Listen 00:25:00 Manners Matter - Etiquette & Customer Service (I) 00:25:00 Manners Matter - Etiquette & Customer Service (II) 00:20:00 Handling Difficult Customers 00:25:00 Getting the Necessary Information 00:15:00 Performance Evaluations 00:20:00 Training Doesn't Stop 00:15:00 Wrapping Up 00:05:00 Mock Exam Mock Exam- Customer Service and Contact Centre Training Diploma 00:30:00 Final Exam Final Exam- Customer Service and Contact Centre Training Diploma 00:30:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00