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Achieving Sales on the Telephone
By Inovra Group
Overview This one day course is designed for anyone that deals with telephone sales in either an inbound or outbound call environment. Description The telephone has become a critical tool in obtaining sales in today’s competitive market, and yet it is often an area we pay little attention to, and consequently it becomes a negative aspect of our business rather than the highly positive one it can be. This course sets out to enable the attendees to sell effectively over the phone. The tools that are covered will help generate sales and whether they take inbound or receive outbound calls they will find that if they apply the techniques in this session, their success rate will increase immensely. Topics covered: Advantages and Disadvantages – A look at how the phone can work for and against us in a sales environment. An Introduction to Selling on the Telephone – Understanding the key points that encourage a customer to purchase from us. Structuring and the Sales Process – Defining a set process for structuring a sales call with a chance to demonstrate understanding. Why People Buy – A look at the reasoning behind people’s purchasing decisions. How People Buy – An insight into the emotional factors behind how people arrive at purchasing decisions. Turning Inbound Calls into Sales – Gauging the level of interest of a caller in order to establish the likelihood of a sale. Making Effective Outbound Calls – A set process of ensuring you gain the best advantage with this type of call. Getting Past the Gatekeeper – Understanding the role of the gatekeeper and developing methods of dealing with them in order to speak to the decision maker. Using scripts and techniques that are proven and effective. Sounds Interesting? – Studying three key communication factors when projecting the voice over the phone. Including a chance to review how the participant’s voice comes across over the phone. Methods of Improving the Way You Sound – 10 key tips on vocal improvement. Telephone Questioning Techniques – Giving the delegates the chance to fully understand the different questioning techniques that can be used during a sales call. Features and Benefits – How to practically apply them in a sales scenario. Logical and Emotional Purchasing – A further look at the reasons we buy. Overcoming Objections – Practical use of a set process and ways to apply it in the workplace. Closing the Sale – Clear methodology with a chance to practice the skills in a fun way. Post-course Assignment – A method of carrying the learning into the workplace and ensure continual review. Who should attend the course? Anyone who handles inbound or outbound sales calls over the telephone. Requirements for Attendance No prerequisites required.
Sales awareness for IT professionals (In-House)
By The In House Training Company
In the fast-changing world of business, and especially IT, everyone in the organisation should be involved in sales. One of the best ways is to give the customer an outstanding experience. The customer experience is the competitive battlefield of today. Sales may be won or lost here. You can either close a sale for a quick buck, or open a long-term relationship to create a high lifetime value customer. By developing excellent communication skills, rapport and, most of all, a desire to serve and listen to the needs of the customer to the best of their ability, both sales teams and other IT professionals will create trust, nurture relationships and develop awareness of other opportunities with the customer. By the end of this course, participants will be able to: Understand the power of a positive customer experience in developing sales opportunities Recognise and develop a sales opportunity when it arises Engage with customers and develop rapport and trust Use verbal and non-verbal communication skills and pick up on signals Ask powerful questions - and listen to the answers Create 'magic moments' for the customer Turn a complaint into an opportunity Know when to ask for referrals and testimonials Pass on leads to the relevant people 1 Introduction Aims and objectives Beliefs about sales 2 Building rapport First impressions Short cuts to rapport Finding common interests 3 Selling or serving? Managing emotions and behaviour - Transactional Analysis Moments of truth - creating 'magic moments' Speed sells - the follow-up 4 Meetings Planning a successful meeting Pre-meeting connection and assistance Sales meeting failure reasons Right v wrong mindset 5 Communication - verbal and non-verbal The 3 Vs - Visual, Verbal, Vocal Picking up on signals 7 power questions Questioning techniques LISTEN - 3 types of listening skills 6 Influencing 6 levels of influence Framing to change perspectives Turning complaints into opportunities 7 Referrals The power of referrals How and when to ask for a referral 5 steps from rapport to referral 8 Presentation and pitching (optional session) Basic presentation structure and delivery Creating powerful impressions Creating a 60-second pitch The elevator 10-second pitch - answering 'What do you do?' Sales presentations Emotion v Intellect - how to engage Using visuals
Transform Your Workplace with Corporate Wellbeing Workshops Boost your team's productivity and wellbeing with our tailored corporate workshops, including stress management, yoga, breathwork, and sound healing. Customisable sessions available for Central London locations. Mats available for hire. Contact us at info@numinity.co.uk or book a consultation via Calendly to discuss your needs. #WellbeingWorkshops #CorporateWellness #StressManagement #LondonEvents
Online Options
Show all 158Enrolment for the Women's Voice Medicine Journey & 3 x 1-1 Coaching Sessions
(39)By Sing for Your Soul
Welcome to the Women's Voice Medicine Journey. This is a female-designed, step-by-step programe, to teach you how you can truly activate and integrate some of the most essential Embodied Voicework tools to Free Your Voice and unleash your Creative Feminine Power.
1 to 1 Vocal coaching
By Gadd Music Vocal Studio
Gadd Music Vocal Studio Your Rock \ Pop singing teacher
Vocal Disorders Awareness
By The Teachers Training
Vocal Disorders Awareness is yet another 'Teacher's Choice' course from Teachers Training for a complete understanding of the fundamental topics. You are also entitled to exclusive tutor support and a professional CPD-accredited certificate in addition to the special discounted price for a limited time. Just like all our courses, this Vocal Disorders Awareness and its curriculum have also been designed by expert teachers so that teachers of tomorrow can learn from the best and equip themselves with all the necessary skills. Consisting of several modules, the course teaches you everything you need to succeed in this profession. The course can be studied part-time. You can become accredited within 01 hour studying at your own pace. Your qualification will be recognised and can be checked for validity on our dedicated website. Why Choose Teachers Training Some of our website features are: This is a dedicated website for teaching 24/7 tutor support Interactive Content Affordable price Courses accredited by the UK's top awarding bodies 100% online Flexible deadline Entry Requirements No formal entry requirements. You need to have: Passion for learning A good understanding of the English language Be motivated and hard-working Over the age of 16. Certification CPD Certification from The Teachers Training Successfully completing the MCQ exam of this course qualifies you for a CPD-accredited certificate from The Teachers Training. You will be eligible for both PDF copy and hard copy of the certificate to showcase your achievement however you wish. You can get your digital certificate (PDF) for £4.99 only Hard copy certificates are also available, and you can get one for only £10.99 You can get both PDF and Hard copy certificates for just £12.99! The certificate will add significant weight to your CV and will give you a competitive advantage when applying for jobs. Module 1: Physiology of Voice Production Physiology of Voice Production 00:22:00 Module 2: Causes of Voice Disorder Causes of Voice Disorder 00:16:00 Module 3: Functional Voice Disorders Functional Voice Disorders 00:23:00 Module 4: Voice Therapy Voice Therapy 00:12:00 Module 5: Principles of Diagnosis and Management Principles of Diagnosis and Management 00:14:00
Embark on a melodious journey with 'Voice Equipment Mastery: Effective Vocal Techniques', where the symphony of knowledge and technology harmoniously intertwines to elevate your vocal production skills. This course orchestrates a comprehensive exploration into the realm of voice-over equipment, ensuring that your vocal renditions are not just heard, but resonate with unparalleled clarity and impact. From the subtle whispers of an intimate narrative to the robust proclamation of an epic tale, your voice, amplified and refined through optimal equipment use, will traverse the airwaves with precision and emotion. Your expedition through the modules will guide you through the meticulous selection and utilisation of microphones, ensuring every nuance of your voice is captured with fidelity. The journey doesn't stop there; it further immerses you into the world of headphones, monitoring, and the pivotal role of audio interfaces and preamps in achieving sonic excellence. With each lesson, you'll unravel the secrets behind crafting a sound that is authentically yours, ensuring your vocal productions are both compelling and emotionally resonant. Learning Outcomes Identify and utilise optimal voice-over equipment, enhancing vocal recording quality. Implement effective microphone techniques to capture varied vocal performances. Establish a proficient studio setup, incorporating suitable acoustic treatments. Navigate voice-over software and editing tools to refine vocal recordings. Execute equipment maintenance and troubleshooting to ensure consistent audio quality. Why buy this Voice Equipment Mastery: Effective Vocal Techniques? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards and CIQ after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Unlock career resources for CV improvement, interview readiness, and job success. Who is this Voice Equipment Mastery: Effective Vocal Techniques for? Aspiring voice-over artists seeking technical mastery in vocal recording. Audio engineers desiring a focused understanding of vocal recording equipment. Podcasters looking to elevate the quality of their vocal productions. Narrators wishing to enhance the clarity and impact of their storytelling. Vocalists aiming to independently record and produce their performances. Career path Voice-Over Artist: £20,000 - £80,000 Audio Engineer: £25,000 - £50,000 Podcast Producer: £20,000 - £40,000 Audiobook Narrator: £20,000 - £45,000 Sound Designer: £25,000 - £55,000 Recording Engineer: £20,000 - £50,000 Prerequisites This Voice Equipment Mastery: Effective Vocal Techniques does not require you to have any prior qualifications or experience. You can just enrol and start learning. This course was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Certification After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Course Curriculum Module 1: Introduction to Voice Over Equipment Introduction to Voice Over Equipment 00:17:00 Module 2: Microphones for Voice Over Microphones for Voice Over 00:21:00 Module 3: Headphones and Monitoring Headphones and Monitoring 00:22:00 Module 4: Audio Interfaces and Preamps Audio Interfaces and Preamps 00:23:00 Module 5: Acoustic Treatment and Studio Setup Acoustic Treatment and Studio Setup 00:23:00 Module 6: Voice Over Software and Editing Tools Voice Over Software and Editing Tools 00:22:00 Module 7: Equipment Maintenance and Troubleshooting Equipment Maintenance and Troubleshooting 00:22:00
12 MORE Hours to Better Singing Teaching
By Vocal Process Ltd.
Build on your new singing teaching knowledge improve your vocal musicianship skills find answers to your questions in just 12 hours!Teaching across ages and stages of vocal development Teaching across music genres Teaching different resonances for different styles Understanding the root of vocal problemsPLUS Gillyanne and Jeremy in action in a live masterclass What you will discover Unit 1 - Teaching singers of all ages, practical tools to deal with adolescent stages of change, supporting the elderly voice Unit 2 - More than just sound! Analysing different music genres with examples, discovering vocal style features in context Unit 3 - Resonance explained. Finding different resonating shapes, working vowels, and the real power of vowel tuning Unit 4 - Identifying voice problems - an overview of vocal habilitation with real case histories from Gillyanne Unit 5 - Watch Gillyanne and Jeremy teach live masterclasses, then discuss why they chose particular instructions & exercises What is included? Over 60 targeted teaching videos (from 3 minutes to 22 minutes) Every video is subtitled for easy understanding Every video is available as a transcript Multiple course resources including articles on working with the adolescent voice Singer lifespan - hormones, development and ageing Breathing life into a song, with industry examples Harmonics, vowels and resonance shaping for singers Access is included to our two hour-long CPD Webinars on How We Diagnose (Webinar 4 - Finding the YOU in every song, and Webinar 18 - Taking Vocal Technique Into Song) Content and images from our #1 bestsellers "This Is A Voice" and "Singing and the Actor" Revealing videos taken using endoscopy, plus genuine case histories of singers going through vocal difficulty Exclusive "live" fly-on-the-wall videos of Jeremy ad Gillyanne using their methodology Examples of industry performances for analysis Cutting edge information and insights into M1 and M2 vocal fold vibration with industry examples A minimum of 12 hours of CPD Certificates included at no extra cost Who we are We are Dr Gillyanne Kayes (singing voice specialist) and Jeremy Fisher (vocal & performance coach). We're both avid tea drinkers (Gillyanne loves builder's tea and first flush Darjeeling, Jeremy's a black-tea-no-sugar Ceylon drinker, but his favourite tea-du-jour is Royal Blend from Fortnum and Mason in London. We've co-taught for more than 25 years all over the world. We've written 10 books on vocal technique, including five Amazon #1 bestsellers. We've been creating vocal training resources since 2004, including courses, DVDs, CDs, ebooks, the Build Your Own Larynx template and most recently the amazing online Learning Lounge with over 600 voice training resources. We love helping people find and share their truth as teachers and performers. Cheers!
12 Hours to Better Singing Teaching
By Vocal Process Ltd.
Get real confidence in your own teaching, understand what exercises do and target problems with your students - in just 12 hours! Understanding vocal technique & voice science, understanding your students, and finally understanding what your own singing teacher was banging on about What you'll discover Unit 1 - Finding out what a vocal exercises does (and doesn't) do. Real life examples of exercises from real singing teachers Unit 2 - The breathing mechanism - what it does, how to control it, how to apply in singing. breath management, timing & so much more Unit 3 - How the vocal folds vibrate. Vibration modes, understanding vocal registers & breaks, analysing industry performances Unit 4 - Resonance! Nasality, mapping your tongue positions, finding your vowels & consonants, seeing examples with MRI video Unit 5 - The job of a singing teacher, creating accurate lesson plans, analysing real lessons, the "brain dump" method What is included? Over 60 targeted teaching videos (from 3 minutes to 22 minutes) Every video is subtitled for easy understanding Every video is available as a transcript Multiple course resources including the famous Build Your Own Larynx template Access is included to our two hour-long CPD Webinars on How We Diagnose (Webinar 1 - Client Profile, and Webinar 2 - Vocal Technique) Content and images from our #1 bestselling This Is A Voice book The vowel box cutout from Gillyanne's bestselling Singing and the Actor book Examples of MRI footage showing vowels and consonants from the inside Video of the soft palate from inside the nose, from Jeremy's How Does Your Voice Work video created for London's Science Museum Examples of industry performances for analysis Video footage of "breakout sessions" showing real singing teachers working through our exercises and sharing their thoughts and comments - relatable to your studio A minimum of 12 hours of CPD Certificates included at no extra cost Who we are We are Dr Gillyanne Kayes (singing voice specialist) and Jeremy Fisher (vocal & performance coach). We're both avid tea drinkers (Gillyanne loves builder's tea and first flush Darjeeling, Jeremy's a black-tea-no-sugar Ceylon drinker, but his favourite tea-du-jour is Royal Blend from Fortnum and Mason in London. We've co-taught for more than 25 years all over the world. We've written 10 books on vocal technique, including five Amazon #1 bestsellers. We've been creating vocal training resources since 2004, including courses, DVDs, CDs, ebooks, the Build Your Own Larynx template and most recently the amazing online Learning Lounge with over 600 voice training resources. We love helping people find and share their truth as teachers and performers. Cheers!
Singing coaching
By Dimitris Panagiotou
If you love singing you'll want to improve. And the truth is we all have something to improve when it comes to singing. I can help you find out what you can do differently so that using your voice will feel easier and then we will keep working towards your vocal development and repertoire expansion. This feeling of freeing your voice and reaching it's potentials is more than rewarding. Singing lessons can do that!
The Accreditation Gateway
By Vocal Process Ltd.
For serious singing professionals, teachers and coachesTake your communication and diagnosis skills to the next level Real life singing lessons for you to watch and analyseTeaching across music genres - lessons in classical, Musical Theatre and CCMTeaching across ages - from teen twins to retiredWatch Gillyanne and Jeremy coach the students in online masterclasses What you will discover Unit 1 - The focus mindmap. What you should be listening and watching for the first time you meet a student. Plus two masterclasses with male voice on a classic musical theatre song and a contemporary Indie pop song Unit 2 - The braindump Sorting your thoughts out when working with singers. Plus watching a "group" lesson with female twins, covering vocal warmups and classical repertoire (Purcell). Unit 3 - Coaching an avocational singer Working with a retired singer on classical and light classical repertoire (Quilter and Vivaldi). Legato line, diction and phrasing Units 4 and 5 are live with Gillyanne and Jeremy - dates will be arranged after purchase to suit the group Finding the key focus for each student in each lesson Discovering how the Brain Dump method can revolutionise your diagnostic skills, whether live in person or teaching online Using the Brain Dump method and filtering to create new exercises based on your student's needs that day Developing a robust process for teaching one student regularly, from first Brain Dump to future lesson planning, plus tracking progress and creating solutions Who we are We are Dr Gillyanne Kayes (singing voice specialist) and Jeremy Fisher (vocal & performance coach). We're both avid tea drinkers (Gillyanne loves builder's tea and first flush Darjeeling, Jeremy's a black-tea-no-sugar Ceylon drinker, but his favourite tea-du-jour is Royal Blend from Fortnum and Mason in London. We've co-taught for more than 25 years all over the world. We've written 10 books on vocal technique, including five Amazon #1 bestsellers. We've been creating vocal training resources since 2004, including courses, DVDs, CDs, ebooks, the Build Your Own Larynx template and most recently the amazing online Learning Lounge with over 600 voice training resources. We love helping people find and share their truth as teachers and performers. Cheers!
