The often-used phrase, 'just the receptionist', completely misrepresents the role. An excellent receptionist is a most valuable resource for any organisation. This programme has been designed specifically to deal with the essential skills necessary to represent the organisation to the best possible effect. It will also help you get the most out of your working day. There are six key reasons to take part in this workshop. It will help you: See your role in a new light Develop your communication skills Deal with different types of customer and situation Boost your confidence Cope in a pressurised environment Get more satisfaction from your working day 1 Introduction Workshop objectives and personal objectives The challenges of 21st century communication What makes an excellent point of Reception? And why is it so important? Who and where are our customers? As a customer, how do you like to be treated? What makes people feel valued? Objective and subjective aspects of customer service 'Micro moments' that shape the relationship 2 Communication on reception Definition of communication Barriers to good communication The 'recipe' of verbal, vocal and visual aspects of communication Differences between communicating face-to-face and on the telephone Communication 'leaks' The primitive human response The impact of visual communication - body language, gesture and facial expression Voice - tone, speed, volume, pitch, clarity, inflection, pacing Words - positive words and phrases compared with negative terminology Professional greetings face-to-face Steering the conversation with effective questioning 3 Telephone excellence How we use the telephone Qualities of the telephone Non-verbal communication on the telephone - what aspects can be 'seen' by the other person? Professional telephone etiquette Taking and leaving messages - key points that can help customers, colleagues and the organisation Clarifying information 4 Listening skills for accuracy and relationship building How accurate are your listening skills? What are the challenges for accurate listening? Active / empathetic listening 5 Creating a rapport by 'style flexing' Understanding how different people communicate Shaping our message to the other person so that they feel understood How changing situations can alter communication needs 6 Confidence and assertiveness Recognising different styles of behaviour - aggressive, passive and assertive Qualities of assertive communication - verbal, vocal and visual Assertive techniques - basic, persistence, negotiation / empathetic Demonstrating confidence 7 Coping in a pressurised environment Words - the most useful ones to use with stressed people and identifying the 'red rag' words Challenging situations - what do you find difficult and how do you respond? Dealing with outbursts of anger Bringing non-stop talkers back from their tangent Constructive ways to say 'no' 8 Pulling it all together Action plans Summary of key learning points
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With our course, 'Learn the Basics of Microsoft Visio in Only 30 minutes,' take a revolutionary step into the world of visual communication. You may discover a world of creativity and efficiency with Microsoft Visio by solving its mysteries in just thirty minutes. This isn't your ordinary tutorial; it's a creative expedition designed to captivate and empower learners in record time. From understanding the fundamentals of Visio to crafting intricate cross-functional flowcharts, each unit is a step towards mastery, ensuring you grasp the essence of this powerful tool effortlessly. Discover the art of adding shapes, texts, and connectors with finesse, enhance your diagrams with vibrant colors and styles, and explore advanced features like Containers and Themes. Whether you're a student, professional, or an enthusiast looking to enhance your visual storytelling skills, this course provides a concise and engaging roadmap to becoming a Microsoft Visio virtuoso in just 30 minutes. Don't miss the chance to elevate your communication game-enroll now and transform your understanding of visual representation! Learning Outcomes Visio Fundamentals Mastery: Grasp the core concepts of Microsoft Visio, from its purpose to the variety of templates available. Efficient Diagram Creation: Learn to start cross-functional flowcharts seamlessly, mastering the art of titles, swimlanes, and structured diagrams. Creative Element Integration: Explore the intricacies of adding shapes, texts, and connectors, enhancing your ability to craft visually appealing and informative diagrams. Advanced Features Utilization: Dive into the world of Containers, Themes, and Presentation Mode, unlocking the full potential of Visio for dynamic and professional diagramming. Web Collaboration Proficiency: Understand how to leverage Visio Web, enabling seamless collaboration and sharing of your visual creations. Why choose this Learn the Basics of Microsoft Visio in Only 30 minutes! course? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards and CIQ after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Unlock career resources for CV improvement, interview readiness, and job success. Who is this Learn the Basics of Microsoft Visio in Only 30 minutes! course for? Students looking to enhance their diagramming skills efficiently. Professionals seeking a quick and engaging introduction to Microsoft Visio. Enthusiasts interested in visual communication and storytelling. Project managers aiming to streamline communication through visual representation. Individuals wanting to boost their efficiency in creating structured and visually appealing diagrams. Career path Project Coordinator: £25,000 - £35,000 Technical Writer: £28,000 - £40,000 Graphic Designer: £22,000 - £35,000 Business Analyst: £30,000 - £45,000 Process Improvement Specialist: £35,000 - £50,000 Information Architect: £40,000 - £55,000 Prerequisites This Learn the Basics of Microsoft Visio in Only 30 minutes! does not require you to have any prior qualifications or experience. You can just enrol and start learning. This Learn the Basics of Microsoft Visio in Only 30 minutes! was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Certification After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Course Curriculum Learn The Basics Of Microsoft Visio In Only 30 Minutes! Unit 01: What is Microsoft Visio? 00:01:00 Unit 02: Where to get Microsoft Visio 00:02:00 Unit 03: Starting Visio and Templates 00:06:00 Unit 04: Starting a Cross-Functional Flowchart 00:03:00 Unit 05: Title and Swimlanes 00:02:00 Unit 06: Add Shapes, Texts and Connectors 00:09:00 Unit 07: Insert Containers 00:01:00 Unit 08: Shape Colors and Styles 00:02:00 Unit 09: Themes 00:01:00 Unit 10: Alignment and Spacing 00:01:00 Unit 11: Add Pages 00:01:00 Unit 12: Presentation Mode 00:01:00 Unit 13: Visio Web 00:03:00
In the dynamic realm of UK photography, a pervasive challenge beckons: the pursuit of timeless moments captured in a click. Our comprehensive "Photography Pro Series: Capturing Moments" course is designed to navigate this challenge, empowering enthusiasts with an arsenal of skills to master the art and science of photography. This Photography Pro Series: Capturing Moments series unveils the secrets behind creating captivating visual narratives, from digital basics to advanced techniques like astrophotography and drone imaging. With a curriculum meticulously curated to enhance both technical prowess and creative flair, participants will embark on a transformative journey, elevating their photographic proficiency to new heights. This Photography Pro Series: Capturing Moments Bundle Consists of the following Premium courses: Course 01: Photography : Digital Photography Course 02: Photoshop Training for Beginners Course 03: Portrait Photography Masterclass Course 04: Night Photography Course Course 05: Flash Photography: Off-Camera Flash Course 06: Advanced Photoshop CC Course 07: Drone Photography: Aerial Imaging and Cinematography Course 08: Outdoor Photography Course 09: Mastering the Art and Science of Astrophotography Course 10: Product Photography Course 11: Creating 360º Photos with Photoshop Course 12: Basic Food Photography Course 13: Family Portrait Photography Masterclass Course 14: Fashion Photography: Capturing Style and Elegance Course 15: Professional After Effect for Photography Course 16: Stage Lighting Course 17: iPhone Filmmaking Course 18: Customer Relationship Management Course 19: Workplace Health and Safety Advanced Diploma Course 20: Youtube and Instagram Video Production 10 Extraordinary Career Oriented courses that will assist you in reimagining your thriving techniques- Course 01: Effective Communication Skills Diploma Course 02: Business Networking Skills Course 03: Influencing and Negotiation Skills Course 04: Delegation Skills Training Course 05: Time Management Course 06: Leadership Skills Training Course 07: Decision Making and Critical Thinking Online Course Course 08: Emotional Intelligence and Social Management Diploma Course 09: Assertiveness Skills Course 10: Touch Typing Complete Training Diploma Learning Outcomes: Upon completion of this Photography Pro Series: Capturing Moments bundle, you should be able to: Grasp the essentials, from camera settings to composition. Unleash your creativity through basic and advanced Photoshop skills. Master portrait, night, drone, and astrophotography for diverse scenarios. Harness the power of off-camera flash for captivating results. Create immersive experiences using Photoshop for panoramic photos. Blend technical expertise with organisational and communication skills. Unlock the potential to freeze moments in time with precision and creativity. Through this Photography Pro Series: Capturing Moments course, you'll delve into digital photography, learn the magic of Photoshop, and master the nuances of various genres such as portrait, night, and outdoor photography. The captivating blend of theoretical insights and hands-on experiences ensures a holistic understanding of the craft. With an emphasis on safety, organisational skills, and customer relations, this course equips you not just as a photographer but as a versatile professional prepared for the multifaceted demands of the industry. CPD 300 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Enthusiasts aspiring to elevate their photography skills. Professionals seeking to expand their visual communication toolkit. Creative minds keen on exploring diverse photographic genres. Please Note: Studyhub is a Compliance Central approved resale partner for Quality Licence Scheme Endorsed courses. Requirements To participate in this Photography Pro Series: Capturing Moments course, all you need is - A smart device A secure internet connection And a keen interest in Photography Pro Series: Capturing Moments Career path Freelance Photographer: •25,000 - •40,000 Photo Editor: •30,000 - •45,000 Drone Photographer: •28,000 - •45,000 Product Photographer: •25,000 - •35,000 Astrophotography Specialist: •30,000 - •50,000 Fashion Photographer: •25,000 - •40,000 Certificates CPD Accredited Certificate Digital certificate - Included CPD Accredited e-Certificate - Free CPD Accredited Hardcopy Certificate - Free Enrolment Letter - Free Student ID Card - Free
Dreaming of transforming ideas into captivating visuals? Ready to unlock your potential as a sought-after graphic designer? Look no further than the Level 5 Diploma in Adobe Graphics Design! This comprehensive program is your gateway to the exciting realm of graphic design. Dive into the captivating world of Adobe Graphics Design with our Level 5 Diploma course. Unleash your creativity and master the art of visual communication using industry-leading software. Explore the fundamentals and intricacies of graphic design, from the basics to advanced techniques. Elevate your designs to new heights and become proficient in Adobe Photoshop, Illustrator, and InDesign. Discover the secrets behind creating stunning logos, captivating typography, and professional print works. Join us on this exhilarating journey and unlock endless possibilities in the realm of design. Learning Outcomes: Confidently navigate the core principles of graphics design. Master industry-standard software: Photoshop, Illustrator, and InDesign. Craft captivating visuals for various design projects. Design impactful logos and branding elements. Develop a keen eye for detail and aesthetic balance. Gain the knowledge and skills to launch a successful graphics design career. Level 5 Diploma in Adobe Graphics Design Module 01: Basics of Graphic Design Module 02: Foundation in Design Module 03: Adobe Photoshop Basics Module 04: Designers go to Software Module 05: Adobe Illustrator Introduction and Typography Module 06: Creating Logos with Illustrator Module 07: Logo Design Basics Module 08: Adobe in Design and Print Work Introduction Certificate of Achievement Endorsed Certificate of Achievement from the Quality Licence Scheme Learners will be able to achieve an endorsed certificate after completing the course as proof of their achievement. You can order the endorsed certificate for Free to be delivered to your home by post. For international students, there is an additional postage charge of £10. Endorsement The Quality Licence Scheme (QLS) has endorsed this course for its high-quality, non-regulated provision and training programmes. The QLS is a UK-based organisation that sets standards for non-regulated training and learning. This endorsement means that the course has been reviewed and approved by the QLS and meets the highest quality standards. Who is this course for? Level 5 Diploma in Adobe Graphics Design The Level 5 Diploma in Adobe Graphics Design is designed for individuals seeking to enhance their skills and knowledge in the dynamic fields, like - Graphic Designer Logo Designer Branding Specialist Multimedia Designer Social Media Designer Web Designer Requirements Level 5 Diploma in Adobe Graphics Design To enrol in this Level 5 Diploma in Adobe Graphics Design course, all you need is a basic understanding of the English Language and an internet connection. Career path Level 5 Diploma in Adobe Graphics Design Graphic Designer: £20,000 to £40,000 per year Junior Art Director: £25,000 to £45,000 per year Multimedia Specialist: £22,000 to £45,000 per year Web Designer: £22,000 to £40,000 per year Digital Illustrator: £20,000 to £35,000 per year User Experience (UX) Designer: £25,000 to £50,000 per year Certificates CPD Accredited PDF Certificate Digital certificate - Included QLS Endorsed Hard Copy Certificate Hard copy certificate - Included CPD Accredited Hard Copy Certificate Hard copy certificate - £9.99 CPD Accredited Hard Copy Certificate Delivery Charge: Inside the UK: Free Outside of the UK: £9.99 each
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