This course empowers you to create interactive web applications using Shiny for Python. From fundamental concepts to advanced techniques, you will master web development with Python as your toolkit. Develop dynamic projects, learn diverse deployment methods, and embark on a journey to become a skilled Python web developer.
Master React and Redux with our comprehensive App Development Training course. Learn to build dynamic web applications, manage state, and integrate with backend services like Firebase. Ideal for aspiring UI/UX developers and frontend developers. Enroll now to start your journey in app development!
Learn how to use Figma, the collaborative interface design tool. This course introduces the features and concepts you’ll need to know to start your first user experience (UX) design project in Figma. Find out how to create new files, segment your project for multiple screens and devices, and start adding content, including shapes, images, drawing, effects, and text.
ð Elevate Your Customer Assistance with 'Optimizing Customer Assistance through Zendesk Excellence' ð Are you ready to revolutionize your customer support game and take it to new heights? Introducing our groundbreaking online course: 'Optimizing Customer Assistance through Zendesk Excellence.' ð ð Unleash the Power of Zendesk: In today's fast-paced digital world, exceptional customer support is the key to business success. Our comprehensive course is designed to empower you with the knowledge and skills needed to harness the full potential of Zendesk, the leading customer service platform. Whether you're a beginner or a seasoned professional, this course is your gateway to mastering Zendesk like never before. ð ï¸ What You'll Learn: â Zendesk Essentials: Navigate through the platform effortlessly and maximize its core features. â Ticket Management Mastery: Streamline your support workflow for quicker issue resolution. â Automation Awesomeness: Implement time-saving automations for a more efficient support process. â Reporting and Analytics: Extract valuable insights to enhance your support strategy. â Integration Wizardry: Seamlessly integrate Zendesk with other tools for a unified support experience. ð¼ Who Can Benefit: Customer Support Representatives Service Desk Managers IT Professionals Business Owners Anyone committed to delivering exceptional customer experiences ð Course Highlights: ð¥ Engaging Video Lessons: Learn at your own pace with expert-led video tutorials. ð Comprehensive Study Material: Access downloadable resources for offline learning. ð¬ Interactive Discussions: Connect with fellow learners and industry experts. ð§ Practical Assignments: Apply your knowledge in real-world scenarios. ð Certification of Completion: Showcase your expertise with our accredited certification. ð Why Choose Our Course: Proven Expertise: Our instructors are Zendesk certified professionals with years of hands-on experience. Practical Focus: Learn skills you can apply immediately to enhance your customer support operations. Flexible Learning: Access the course anytime, anywhere, and on any device. ð Don't miss out on this opportunity to transform your customer assistance strategy! Enroll now in 'Optimizing Customer Assistance through Zendesk Excellence' and elevate your customer support to unprecedented levels of success. Course Curriculum Basic Overview 00:00 Pricing 00:00 Account Set Up 00:00 E-Mail Set Up 00:00 The Customers Experience with E-Mail Submission 00:00 Setting Up the Guide Center 00:00 Customer Experience with the Guide Center 00:00 Admin - Customer Settings 00:00 Adding Agents - Agent Settings 00:00 Ticket Settings 00:00 Setting a Customer Schedule 00:00 Admin - Account Settings - Part 1 00:00 Admin - Account Settings - Part 2 00:00 Admin - Business Rules - Automation 00:00 Business Rules - Triggers 00:00 Website Widget 00:00 Admin Channels - E-Mail - Part 1 00:00 Admin Channels - E-Mail - Part 2 00:00 Managing Ticket Views 00:00 Conclusion 00:00 Advanced Overview - Research 00:00 Social Media Channels 00:00 Enable Live Chat Channel 00:00 Ticket Forms 00:00 Ticket Fields 00:00 Managing the Ticket View 00:00 Adding Support Agents and Team Members 00:00 Managing Help Participants 00:00 Managing Applications -Autoresponders 00:00 Adding Applications - Mailchimp 00:00 Adding Applications - Webinars 00:00 Extending Applications - Zapier 00:00 Extending Applications - Zoom 00:00 Extending Applications - Stripe 00:00 Extending Applications - PayPal 00:00 Live Example - Editing Settings 00:00 Extending Applications - Zoom 00:00 Live Example - Customer Experience 00:00 Live Example - Extending Applications 00:00 Conclusion 00:00
About UX Academy: UX Academy provides live online hands-on training to help you take the next step in your career no matter what level you’re at. Offering Beginner, Intermediate UX courses, Product Design, Strategy and Voice Design developed in collaboration with Amazon.
Artificial Intelligence brings exciting new opportunities to the field of Conversational User Interfaces (CUI). Learn key concepts and proven design methods to deliver cutting-edge experiences and reach better business outcomes. Silvia Podesta is a Designer in the Client Engineering Team at IBM Nordics. She leverages design thinking, service and UX design to help clients identify opportunities for innovation and pioneer transformational experiences through IBM technology.
What you'll learn Learn the fundamentals of digital marketing and e-commerce to gain the skills needed to land an entry-level job Attract and engage customers through digital marketing channels like search and email Measure marketing performance through analytics and present insights Build e-commerce stores, analyze online performance, and grow customer loyalty
Information architecture (IA) is the backbone of any successful website or application. This course takes you through the essential elements of structuring and organising content to ensure users can navigate with ease and find what they need, without frustration. By mastering IA, you'll be able to design and implement user-friendly systems that cater to both your business goals and user expectations, making your online presence more effective. In this course, we focus on the core principles of IA, such as content categorisation, site navigation, and usability. You’ll learn how to create intuitive structures, organise information logically, and ensure a seamless user journey. Whether you're designing a new website or revamping an existing one, this course equips you with the knowledge to build solid IA foundations that drive success. Ready to make your content easier to find and your websites more user-centric? This course is for you. Key Features CPD Accredited FREE PDF + Hardcopy certificate Fully online, interactive course Self-paced learning and laptop, tablet and smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum Module 1: Introduction to Information Architecture Module 2:User-Centred Design and Research Module 3: Organisational Strategy and Information Architecture Module 4: Navigation Design and Search Systems Module 5: Content Organisation and Information Design Module 6: Cross-Platform and Multi-Channel Experiences Module 7: Information Architecture Evaluation and Optimisation Module 8: Special Topics in Information Architecture Learning Outcomes: Design user-centric digital experiences for optimal engagement. Align information architecture with organisational strategies for impact. Create effective navigation systems and robust search functionalities. Organise and design content for maximum clarity and impact. Develop cross-platform expertise for seamless multi-channel experiences. Evaluate and optimise information architecture for peak performance. Accreditation This course is CPD Quality Standards (CPD QS) accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certificate After completing this course, you will get a FREE Digital Certificate from Training Express. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Digital designers seeking advanced information architecture skills. UX/UI professionals aiming to enhance their design strategies. Marketing professionals keen on optimising digital content organisation. Web developers interested in creating intuitive navigation systems. Product managers looking to align design with organisational goals. Content strategists eager to refine information architecture for impact. Graphic designers aspiring to master cross-platform design challenges. Anyone pursuing a career in digital design and user experience. Career path Information Architect UX/UI Designer Digital Marketing Specialist Web Developer Product Manager Content Strategist Certificates Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate. Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.