2136 Trust courses delivered Online

Catering to the demands of busy professionals, our virtual training programs are as effective as face-to-face learning. For more queries, reach out to us: info@mangates.com

Catering to the demands of busy professionals, our virtual training programs are as effective as face-to-face learning. For more queries, reach out to us: info@mangates.com

Catering to the demands of busy professionals, our virtual training programs are as effective as face-to-face learning. For more queries, reach out to us: info@mangates.com

Catering to the demands of busy professionals, our virtual training programs are as effective as face-to-face learning. For more queries, reach out to us: info@mangates.com

Duration 3 Days 18 CPD hours This course is intended for Team leaders, managers, executives, and other business and IT professionals who lead others as well as Individual contributors ready for transformational self-development as a leader. Overview Recognize vulnerability as the emotion we feel during times of uncertainty, risk, and emotional exposure. Explain why courage requires vulnerability. Establish a link between what I learned and behaviors I want to change. Recognize the critical role that self-awareness plays in daring leadership. Give examples to support how armor - not fear -is the greatest obstacle to daring leadership. Identify the four skill sets that make up courage: rumbling with vulnerability, living into our values, BRAVING trust, and learning to rise. Recognize that courage is a collection of four skill sets that are measurable, observable, and teachable. Recognize that vulnerability is the birthplace of many of the behaviors that define daring leadership, including creativity, accountability, and difficult conversations. Give examples of why daring leadership requires showing up for hard conversations and rumbles, including giving and receiving feedback. This workshop is all about your own leadership self-awareness, identifying your call to courage as a leader and the learning, practice and integration of the four courage skills sets so you can show up authentically in life and leadership. Dare to Lead? is the ultimate playbook for developing brave leaders and courageous cultures. The greatest barrier to daring leadership is not fear; the greatest obstacle is armor ? how we self-protect when we feel uncertainty, risk and emotional exposure. Learn the skills to move from armored leadership to daring leadership. Daring leaders are self-aware, know how to have hard conversations, hold themselves and others accountable, build trust, lead with empathy and connection, take smart risks that lead to innovation, reset quickly after disappointments and setbacks, and give and receive feedback. This interactive curriculum is delivered in five, half-day sessions and is based on the research by Bren‚ Brown. This course comes with a PDF workbook and an Amazon gift card to purchase the Dare to Lead? book in the version of your choice. You also have access to a series of leadership and personal development assessments and exclusive training videos led by Dr. Bren‚ Brown. At the end of the event, a digital badge is awarded to those who complete 24 hours of course content. The Heart of Daring Leadership Permission Slips Container Building Armored Leadership versus Daring Leadership Call to Courage Assembling Our Armor Building Grounded Confidence to Replace our Armor Aplying the 5Cs Self-Awareness & Emotional Literacy Developing Emotional Literacy Getting Curious About Emotions Exploring the Iceberg The Myths of Vulnerability Rumbling with Vulnerability The Six Myths of Vulnerability Exploring Your Arena Shame Resilience Shame 101 Defining Shame The Physiology of Shame Shame Shields How Shame Shows Up in Organizations How Shame Shows up at Work Empathy and Self-Compassion Attributes of Empathy What Does Empathy Look Like? Empathy Misses Comparative Suffering Self-Compassion Talk to Yourself the Way You Talk to Someone You Love Empathy & Self-Compassion Commitment Supplemental Exercise: Kristin Neff?s Self-Compassion Scale Supplemental Exercise: Putting Empathy, Curiosity, and Rumble Tools in Action Living Into Our Values Living Into Our Values Values Clarification Taking Values from Professing Words to Practicing Behaviors Grounded Confidence and Rumbling Skills Grounded Confidence and Rumbling Skills Rumble Starters The 5Cs of Strategic Thinking, Decision Making, and Delegation Using the 5Cs Supplemental Exercise ? Gritty Faith & Gritty Facts Supplemental Exercise ? Horizon Conflict Engaged Feedback Giving Engaged Feedback Recognizing Defensiveness in Feedback Conversations BRAVING Trust BRAVING Trust Square Squad Rumbling with Self-Trust Trust with Others Trust on Teams Rumbling with Living BIG Learning to Rise: The Reckoning Learning to Rise: The Rising Strong Process The Rising Strong Process Getting Emotionally Hooked Offloading Hurt: Barriers to Reckoning with Emotion Strategies for Reckoning with Emotion The Rumble and The Revolution Writing My SFD The Delta The Revolution: When the Process Becomes a Daily Practice Supplemental Exercise ? Reset and Resilience Practices Integration Dare to Lead Integration Plan

Take the first step towards mastering rapid trance inductions and transforming your practice. Enroll now and gain instant access to all course materials, plus lifetime updates and support. Don’t miss this opportunity to elevate your skills and achieve remarkable results with your clients!

Discover the importance of fostering a team culture that can effectively withstand and overcome adversity. This involves developing strategies and practices to cultivate resilience among team members, such as promoting open communication, fostering mutual support, and providing resources for personal and professional development. By focusing on building trust, fostering collaboration, and empowering individuals to learn and grow from adversity, the goal is to create a resilient team capable of thriving amidst uncertainty and achieving collective success. Learning Objectives The following are some of the key outcomes in this course: Explore why traits associated with resilience give teams a competitive advantage , Learn strategies for developing a fearless and adaptable team, Discover tips and strategies for finding opportunities in challenging situations Target Audience Managers, Team Leaders, Young Professionals

ITIL® 4 Specialist: Drive Stakeholder Value: On-Demand The ITIL® 4 Specialist: Drive Stakeholder Value module is part of the Managing Professional stream for ITIL 4. Candidates need to pass the related certification exam for working towards the Managing Professional (MP) designation. This course is based on the ITIL® 4 Specialist: Drive Stakeholder Value exam specifications from AXELOS. With the help of ITIL® 4 concepts and terminology, exercises, and examples included in the course, candidates acquire the relevant knowledge required to pass the certification exam. What You Will Learn The learning objectives of the course are based on the following learning outcomes of the ITIL® 4 Specialist: Drive Stakeholder Value exam specification: Understand how customer journeys are designed Know how to target markets and stakeholders Know how to foster stakeholder relationships Know how to shape demand and define service offerings Know how to align expectations and agree on details of services Know how to onboard and offboard customers and users Know how to act together to ensure continual value co-creation (service consumption / provisioning) Know how to realize and validate service value Customer Journey Purpose of the Module Purpose of Mastering the Customer Journey Touchpoints and Service Interactions Module Topics Mapping the Customer Journey Designing the Customer Journey Measuring and Improving the Customer Journey Customer Journey Step 1: Explore Purpose of the Module Purpose of the Explore Step Module Topics Understanding Service Consumers Understanding Service Providers Understanding and Targeting Markets Customer Journey Step 2: Engage Purpose of the Module Purpose of the Engage Step Aspects of Service Value Module Topics Service Relationship Types Building Service Relationships Building and Sustaining Trust and Relationships Analyzing Customer Needs Managing Suppliers and Partners Customer Journey Step 3: Offer Purpose of the Module Purpose of Shaping Demand and Service Offerings Module Topics Managing Demand and Opportunities Specifying and Managing Customer Requirements Designing Service Offerings and User Experience Selling and Obtaining Service Offerings Customer Journey Step 4: Agree Purpose of the Module Purpose of Aligning Expectations and Agreeing on Services Module Topics Agreeing on and Planning Value Co-Creation Negotiating and Agreeing on a Service Customer Journey Step 5: Onboard Purpose of the Module Purpose of Onboarding and Offboarding ITIL® Management Practices Module Topics Planning Onboarding Fostering Relationships with Users Providing User Engagement and Delivery Channels Enabling Users for Service Elevating Mutual Capabilities Offboarding Customer Journey Step 6: Co-create Purpose of the Module Purpose of Service Provision and Consumption Module Topics Service Mindset Ongoing Service Interactions Nurturing User Communities Customer Journey Step 7: Realize Purpose of the Module Measuring Service Value Purpose of Value Capturing and Customer Journey Improvement Realizing Service Value in Different Settings Module Topics Tracking Value Realization Assessing and Reporting Value Realization Evaluating Value Realization and Improving Customer Journeys Realizing Value for the Service Provider

In a world where customer satisfaction is paramount, 'Complaints Handling for Customer Care: Best Practices' emerges as the beacon for those aiming to achieve service excellence. Embark on a transformative journey, where complaints become stepping stones to fostering loyalty. Discover the art of bridging understanding, ensuring each customer feels heard, valued, and appreciated. This course delves deep, blending principles of trust, effective communication, and state-of-the-art technology to turn challenges into rewarding experiences. Learning Outcomes Grasp the intrinsic link between complaints and augmenting customer value. Cultivate robust relationships through rapport-building techniques. Demonstrate mastery in tailoring communication styles to diverse customer types. Implement customer-focused solutions for resolving complaints seamlessly. Utilise advanced technology and tools for proactive service recovery and enhanced customer care. Why choose this Complaints Handling for Customer Care: Best Practices course? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments are designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Complaints Handling for Customer Care: Best Practices Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Who is this Complaints Handling for Customer Care: Best Practices course for? Customer service representatives aiming to elevate their problem-solving prowess. Managers overseeing customer care departments and seeking systemic improvements. Entrepreneurs wanting to instil a customer-centric culture within their startups. Complaints handling teams looking to optimise their approaches. Anyone passionate about transforming customer challenges into loyalty-building moments. Career path Customer Service Representative: £18,000 - £28,000 Complaints Handler: £20,000 - £33,000 Customer Experience Manager: £25,000 - £55,000 Customer Care Director: £55,000 - £80,000 Customer Retention Specialist: £23,000 - £40,000 Customer Support Technology Consultant: £30,000 - £60,000 Prerequisites This Complaints Handling for Customer Care: Best Practices does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Complaints Handling for Customer Care: Best Practices was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Certification After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Course Curriculum Module 01: Complaints & Customer Value Complaints & Customer Value 00:14:00 Module 02: Building Rapport & Trust Building Rapport & Trust 00:11:00 Module 03: Effective Communication Effective Communication 00:13:00 Module 04: Handling Various Customer Types Handling Various Customer Types 00:13:00 Module 05: Customer-Centric Complaint Resolution Customer-Centric Complaint Resolution 00:14:00 Module 06: Proactive Complaint Prevention and Service Recovery Proactive Complaint Prevention and Service Recovery 00:14:00 Module 07: Advanced Technology and Tools in Customer Care Advanced Technology and Tools in Customer Care 00:22:00

Every ticking clock in your business isn't measuring time, but potential risks waiting to explode. Scary, right? But you can become the rescuer, defusing those bombs before they even begin to tick! This Level 5 Diploma in compliance and risk management equips you with the skills to navigate the ever-changing landscape of compliance and regulations, safeguarding your business and thriving in any storm. No more sleepless nights worrying about fines, reputational damage, or operational failures. Immerse yourself in this comprehensive program and master the five pillars of compliance and risk management. Learn to identify, assess, and mitigate risks lurking in every corner, from legal compliance to financial threats to even data breaches. You'll build a robust Compliance and Risk Management System (CMS), conduct effective audits, and implement rock-solid risk management strategies - all while staying true to ethical principles. Become the guardian of your business, ensuring smooth operations, protecting your reputation, and ultimately, driving success. Don't let fear dictate your business! Ready to become the compliance and risk management genius? Enrol now and let's get started! Package Details Develop a comprehensive understanding of compliance and risk management principles and frameworks. Engage in exercises to develop effective compliance and risk management strategies. Study compliance and risk management at your own pace and schedule, with 24/7 access to course materials and dedicated support from industry experts. Learn from any smart device, anytime, anywhere, making compliance and risk management knowledge readily available. Equip yourself with the skills and knowledge to excel in compliance, risk management, and governance roles, advancing your career prospects. Learning Outcomes Navigate complex compliance regulations with ease. Mitigate & manage diverse risks effectively. Design & implement robust compliance and risk management programs. Drive ethical & accountable business practices. Become a compliance and risk management expert. Level 5 Diploma in Compliance and Risk Management Module 01: Introduction to Compliance Module 02: Five basic elements of compliance Module 03: Compliance Management System (CMS) Module 04: Compliance Audit Module 05: Compliance and Ethics Module 06: Risk and Types of Risk Module 07: Introduction to Risk Management Module 08: Risk Management Process Certificate of Achievement CPD Accredited Certificate Proactively safeguard your organisation and build trust with extensive knowledge of compliance and risk management. This CPD-accredited certificate equips you with the skills to identify, mitigate, and manage risks. Implement robust compliance systems, stay ahead of evolving regulations, and become a trusted advisor. Elevate your career with your £4.79 instant PDF download or £9.99 hard copy certificate. Safeguard your reputation and ensure ethical operations. Endorsed Certificate of Achievement from the Quality Licence Scheme Protect your organisation and build lasting trust with an endorsed certificate of achievement from the QLS. This recognised symbol of expertise, delivered free to your address (international postage £10), demonstrates your proficiency in identifying, mitigating, and managing risks. Advance your career in compliance and become a trusted advisor, ensuring ethical operations and a stable future for your organisation. Endorsement Become a trusted advisor in risk management with this QLS-endorsed Level 5 Diploma. The QLS acknowledges this course's commitment to high-quality training, equipping you with the skills to identify, mitigate, and manage risks effectively. Safeguard your organisation from internal and external threats, earn industry recognition, and advance your career with this esteemed endorsement. Who is this course for? Level 5 Diploma in Compliance and Risk Management Risk analysts and officers Compliance managers and specialists Internal auditors Project managers Business continuity professionals Requirements To enrol in this Level 5 Diploma in Compliance and Risk Management, Purchasing & Procurement course, all you need is a basic understanding of the English Language and an internet connection. Career path Level 5 Diploma in Compliance and Risk Management Compliance Officer: £25,000 to £55,000 per year Risk Analyst: £30,000 to £60,000 per year Regulatory Affairs Specialist: £35,000 to £70,000 per year Audit Manager: £45,000 to £80,000 per year Financial Crime Analyst: £40,000 to £65,000 per year Data Protection Officer: £40,000 to £75,000 per year Certificates CPD Accredited PDF Certificate Digital certificate - Included QLS Endorsed Hard Copy Certificate Hard copy certificate - Included CPD Accredited Hard Copy Certificate Hard copy certificate - £9.99 CPD Accredited Hard Copy Certificate Delivery Charge: Inside the UK: Free Outside of the UK: £9.99 each