10230 Trainers Course courses in Bradford delivered Online

Overview   With the ever-increasing demand for Business Analysis in personal & professional settings, this online training aims at educating, nurturing, and upskilling individuals to stay ahead of the curve - whatever their level of expertise in Business Analysis may be.   Learning about Business Analysis or keeping up to date on it can be confusing at times, and maybe even daunting! But that's not the case with this course from Compete High. We understand the different requirements coming with a wide variety of demographics looking to get skilled in Business Analysis. That's why we've developed this online training in a way that caters to learners with different goals in mind. The course materials are prepared with consultation from the experts of this field and all the information on Business Analysis is kept up to date on a regular basis so that learners don't get left behind on the current trends/updates.   The self-paced online learning methodology by Compete High in this Introduction to Business Analysis course helps you learn whenever or however you wish, keeping in mind the busy schedule or possible inconveniences that come with physical classes. The easy-to-grasp, bite-sized lessons are proven to be most effective in memorising and learning the lessons by heart. On top of that, you have the opportunity to receive a certificate after successfully completing the course!   Instead of searching for hours, enrol right away on this Introduction to Business Analysis course from Compete High and accelerate your career in the right path with expert-outlined lessons and a guarantee of success in the long run.   Who is this course for?   While we refrain from discouraging anyone wanting to do this Introduction to Business Analysis course or impose any sort of restrictions on doing this online training, people meeting any of the following criteria will benefit the most from it: Anyone looking for the basics of Business Analysis, Jobseekers in the relevant domains, Anyone with a ground knowledge/intermediate expertise in Business Analysis, Anyone looking for a certificate of completion on doing an online training on this topic, Students of Business Analysis, or anyone with an academic knowledge gap to bridge, Anyone with a general interest/curiosity   Career Path   This Introduction to Business Analysis course smoothens the way up your career ladder with all the relevant information, skills, and online certificate of achievements. After successfully completing the course, you can expect to move one significant step closer to achieving your professional goals - whether it's securing that job you desire, getting the promotion you deserve, or setting up that business of your dreams.    Course Curriculum Module 01 An Introduction to Business Analysis An Introduction to Business Analysis 00:00 Module 02 The Competencies Of A Business Analyst Draft Lesson 00:00 Module 03 The Strategic Context for Business Analysis The Strategic Context for Business Analysis 00:00 Module 04 The Business Analysis Service Framework The Business Analysis Service Framework 00:00 Module 05 Investigating The Business Situation Investigating The Business Situation 00:00 Module 06 Analysing and Managing Stakeholders Analysing and Managing Stakeholders 00:00 Module 07 Improving Business Services And Processes Improving Business Services And Processes 00:00 Module 08 Defining The Solution Defining The Solution 00:00 Module 09 Establishing The Requirements Establishing The Requirements 00:00

🛠️ Forge Innovation: Industrial Design Training Course! 🎨 Are you ready to shape the future of product design and innovation? Dive into our Industrial Design Training Course, a transformative program designed to nurture your creativity and technical skills in the dynamic field of industrial design. Join us on a journey where innovation meets functionality, and turn your passion into a career that leaves a lasting impact. 🌟 Module 1: Introduction to Industrial Design Embark on your design journey with Module 1, offering a comprehensive introduction to the captivating world of industrial design. Explore the historical context, fundamental principles, and the crucial role industrial designers play in shaping the aesthetics and functionality of products. Lay the foundation for your journey into the realm of innovative design. 💡 Module 2: Design Thinking Cultivate your creative mindset with Module 2, dedicated to design thinking. Uncover a human-centered approach to problem-solving and innovation. Learn how to empathize with users, ideate, prototype, and test solutions, ensuring your designs meet the needs and desires of the end-users. 🎨 Module 3: Sketching and Visualization Techniques Master the art of visual communication with Module 3, focusing on sketching and visualization techniques. Develop your ability to translate ideas from your mind onto paper. Explore various sketching methods, creating compelling visual narratives that bring your design concepts to life. 🖥️ Module 4: 3D Modeling and CAD Enter the digital realm with Module 4, where you'll delve into 3D modeling and Computer-Aided Design (CAD). Learn to create precise and detailed digital representations of your designs. Explore industry-standard software, honing your skills in turning concepts into tangible 3D models ready for prototyping and production. 🛠️ Module 5: Materials and Manufacturing Processes Understand the backbone of production with Module 5, dedicated to materials and manufacturing processes. Gain insights into different materials, their properties, and the manufacturing techniques that bring designs to life. Learn to make informed decisions on material selection, ensuring functionality, durability, and aesthetic appeal. 🌟 Why Choose Our Industrial Design Training Course? Industry-Experienced Instructors: Learn from professionals with years of hands-on experience in the industrial design field. Project-Based Learning: Engage in real-world design projects, applying your skills in a practical setting. Cutting-Edge Tools: Master the latest design software and technologies used in the industry. Portfolio Development: Craft a compelling portfolio showcasing your diverse design skills, ready to impress potential employers. Don't miss the chance to turn your passion for design into a dynamic and fulfilling career! Enroll now in the Industrial Design Training Course and embark on a journey where your creativity meets functionality, shaping the products of tomorrow. Your pathway to becoming an influential industrial designer begins here! 🛠️✨🎓 Course Curriculum Module 1_ Introduction to Industrial Design. Introduction to Industrial Design. 00:00 Module 2_ Design Thinking. Design Thinking. 00:00 Module 3_ Sketching and Visualization Techniques. Sketching and Visualization Techniques. 00:00 Module 4_ 3D Modeling and CAD. 3D Modeling and CAD. 00:00 Module 5_ Materials and Manufacturing Processes. Materials and Manufacturing Processes. 00:00

Overview With the ever-increasing demand for Mindfulness in personal & professional settings, this online training aims at educating, nurturing, and upskilling individuals to stay ahead of the curve - whatever their level of expertise in Mindfulness may be. Learning about Mindfulness or keeping up to date on it can be confusing at times, and maybe even daunting! But that's not the case with this course from Compete High. We understand the different requirements coming with a wide variety of demographics looking to get skilled in Mindfulness . That's why we've developed this online training in a way that caters to learners with different goals in mind. The course materials are prepared with consultation from the experts of this field and all the information on Mindfulness is kept up to date on a regular basis so that learners don't get left behind on the current trends/updates. The self-paced online learning methodology by compete high in this Mindfulness course helps you learn whenever or however you wish, keeping in mind the busy schedule or possible inconveniences that come with physical classes. The easy-to-grasp, bite-sized lessons are proven to be most effective in memorising and learning the lessons by heart. On top of that, you have the opportunity to receive a certificate after successfully completing the course! Instead of searching for hours, enrol right away on this Mindfulness course from Compete High and accelerate your career in the right path with expert-outlined lessons and a guarantee of success in the long run. Who is this course for? While we refrain from discouraging anyone wanting to do this Mindfulness course or impose any sort of restrictions on doing this online training, people meeting any of the following criteria will benefit the most from it: Anyone looking for the basics of Mindfulness , Jobseekers in the relevant domains, Anyone with a ground knowledge/intermediate expertise in Mindfulness , Anyone looking for a certificate of completion on doing an online training on this topic, Students of Mindfulness , or anyone with an academic knowledge gap to bridge, Anyone with a general interest/curiosity Career Path This Mindfulness course smoothens the way up your career ladder with all the relevant information, skills, and online certificate of achievements. After successfully completing the course, you can expect to move one significant step closer to achieving your professional goals - whether it's securing that job you desire, getting the promotion you deserve, or setting up that business of your dreams.    Course Curriculum Module 1 What is Mindfulness What is Mindfulness 00:00 Module 2 How to Start Using Mindfulness How to Start Using Mindfulness 00:00 Module 3 Cognitive Restructuring Cognitive Restructuring 00:00 Module 4 Using Cognitive Restructuring Using Cognitive Restructuring 00:00 Module 5 Stress and Flow States Stress and Flow States 00:00 Module 6 The Need to Visualize The Need to Visualize 00:00

Overview With the ever-increasing demand for Chef in personal & professional settings, this online training aims at educating, nurturing, and upskilling individuals to stay ahead of the curve - whatever their level of expertise in Chef may be. Learning about Chef or keeping up to date on it can be confusing at times, and maybe even daunting! But that's not the case with this course from Compete High. We understand the different requirements coming with a wide variety of demographics looking to get skilled in Chef. That's why we've developed this online training in a way that caters to learners with different goals in mind. The course materials are prepared with consultation from the experts of this field and all the information on Chef is kept up to date on a regular basis so that learners don't get left behind on the current trends/updates. The self-paced online learning methodology by Compete High in this Chef Training course helps you learn whenever or however you wish, keeping in mind the busy schedule or possible inconveniences that come with physical classes. The easy-to-grasp, bite-sized lessons are proven to be most effective in memorising and learning the lessons by heart. On top of that, you have the opportunity to receive a certificate after successfully completing the course! Instead of searching for hours, enrol right away on this Chef Training course from Compete High and accelerate your career in the right path with expert-outlined lessons and a guarantee of success in the long run.   Who is this course for? While we refrain from discouraging anyone wanting to do this Chef Training course or impose any sort of restrictions on doing this online training, people meeting any of the following criteria will benefit the most from it: Anyone looking for the basics of Chef, Jobseekers in the relevant domains, Anyone with a ground knowledge/intermediate expertise in Chef, Anyone looking for a certificate of completion on doing an online training on this topic, Students of Chef, or anyone with an academic knowledge gap to bridge, Anyone with a general interest/curiosity   Career Path This Chef Training course smoothens the way up your career ladder with all the relevant information, skills, and online certificate of achievements. After successfully completing the course, you can expect to move one significant step closer to achieving your professional goals - whether it's securing that job you desire, getting the promotion you deserve, or setting up that business of your dreams.    Course Curriculum Module 1-Diploma in Professional Chef Diploma in Professional Chef 00:00 Module 2 Higher Technician in Cooking and Gastronomy Higher Technician in Cooking and Gastronomy 00:00 Module 3 - Food Hygiene, Health and Safety Diploma Food Hygiene, Health and Safety Diploma 00:00 Module 4- Food Allergen Awareness Food Allergen Awareness 00:00 Module 5-Nutrition and Diet Awareness Nutrition and Diet Awareness 00:00 Module 6- Italian Cooking Italian Cooking 00:00 Module 7-Chocolate Making Chocolate Making 00:00 Module 8-Mastering the art of Macarons Module 8-Mastering the art of Macarons 00:00

🌟 Abrasive Wheels Online Course: Mastering Safety and Efficiency 🌟   Welcome to the Abrasive Wheels Online Course, where safety meets efficiency in the world of industrial tools. This comprehensive program is designed to equip you with the knowledge and skills needed to handle abrasive wheels confidently and responsibly. Whether you're a beginner looking to understand the basics or a seasoned professional aiming to enhance your expertise, this course is tailored for you.   Course Overview:   Module 1: Introduction to Abrasive Wheels 🛠️ Dive into the fundamentals! Understand the history, types, and applications of abrasive wheels. Get a solid foundation on the importance of these tools in various industries.   Module 2: Abrasive Wheel Components and Selection 🔍 Explore the intricacies of abrasive wheel components. Learn how to choose the right wheel for different tasks, ensuring optimal performance and safety.   Module 3: Mounting and Storage of Abrasive Wheels 🧰 Master the art of proper mounting and storage techniques. Discover best practices to extend the life of your abrasive wheels while maintaining a safe working environment.   Module 4: Operation and Maintenance of Abrasive Wheels ️ Get hands-on knowledge of operating abrasive wheels efficiently. Learn maintenance tips to ensure longevity and prevent potential hazards. Practical insights for everyday use!   Module 5: Hazards and Risk Assessment 🚨 Safety first! Identify potential hazards associated with abrasive wheels and develop skills to conduct thorough risk assessments. Enhance your ability to create a safer working environment.   Course Features:   🎓 Interactive Learning: Engage with our user-friendly online platform that includes video lessons, quizzes, and real-life scenarios for practical application.   👨‍🏫 Expert Instructors: Benefit from the guidance of industry experts who bring their wealth of experience to the virtual classroom.   📚 Comprehensive Resources: Access a rich repository of downloadable materials, case studies, and reference guides to support your learning journey.   💻 Flexible Schedule: Learn at your own pace! Our online platform allows you to balance your professional commitments while advancing your knowledge.   Why Choose Our Abrasive Wheels Course?   ✅ Industry-Approved Content: Stay ahead with up-to-date information and practices approved by industry experts.   ✅ Risk Mitigation: Equip yourself with the skills to assess and mitigate risks associated with abrasive wheel usage, ensuring a safer workplace.   ✅ Career Advancement: Boost your professional profile and open up new opportunities by showcasing your expertise in abrasive wheel handling.   Don't miss out on the chance to elevate your skills and safety standards. Enroll in the Abrasive Wheels Online Course today and be at the forefront of industry best practices!   Course Curriculum Module 1_ Introduction to Abrasive Wheels Introduction to Abrasive Wheels 00:00 Module 2_ Abrasive Wheel Components and Selection Abrasive Wheel Components and Selection 00:00 Module 3_ Mounting and Storage of Abrasive Wheels Mounting and Storage of Abrasive Wheels 00:00 Module 4_ Operation and Maintenance of Abrasive Wheels Operation and Maintenance of Abrasive Wheels 00:00 Module 5_ Hazards and Risk Assessment Hazards and Risk Assessment 00:00

Introducing the Personal Trainer Online Course: Your Path to Professional Fitness Excellence Are you passionate about fitness and helping others achieve their health goals? Look no further than our comprehensive Personal Trainer Online Course. Designed by industry experts and fitness professionals, this course equips you with the knowledge, skills, and confidence to excel in the dynamic world of personal training.   Module 1: Introduction to Personal Training and Fitness Assessment Embark on your journey with a solid foundation in personal training principles. Learn the fundamentals of anatomy, physiology, and exercise science, setting the stage for your success as a personal trainer. Discover the art of conducting thorough fitness assessments and setting realistic goals tailored to individual needs. Module 2: Exercise Programming and Prescription Dive deep into the intricacies of exercise programming and prescription. Explore the principles of resistance training, cardiovascular conditioning, and flexibility exercises. Master the art of designing customized workout plans that optimize results while ensuring safety and effectiveness. Module 3: Proper Form and Technique in Exercises Form is everything! Gain insights into proper exercise form and technique to prevent injuries and maximize results. From squats to deadlifts, learn the nuances of each movement and how to coach clients to perform exercises with precision and control. Module 4: Nutrition for Fitness and Motivation for Fitness Nutrition is the cornerstone of fitness success. Explore the role of nutrition in achieving fitness goals and maintaining overall health. From macronutrients to meal planning, unlock the secrets to fueling your body for peak performance. Plus, discover strategies to keep yourself and your clients motivated throughout their fitness journey.   Why Choose Our Personal Trainer Online Course? Flexible Learning: Study at your own pace, anytime, anywhere, with 24/7 access to course materials. Expert Instruction: Learn from industry-leading fitness professionals with years of practical experience and expertise. Interactive Modules: Engage in interactive modules, quizzes, and practical assignments that reinforce learning and skill development. Comprehensive Curriculum: Gain a holistic understanding of personal training principles, from theory to practical application. Career Advancement: Whether you're starting a new career or enhancing your existing skills, our course sets you on the path to success in the rapidly growing fitness industry.   Take the first step towards a rewarding career as a certified personal trainer. Enroll in our Personal Trainer Online Course today and unlock your potential to inspire, motivate, and transform lives through fitness! Course Curriculum Module 1: Introduction to Personal Training and Fitness Assessment Introduction to Personal Training and Fitness Assessment 00:00 Module 2: Exercise Programming and Prescription Exercise Programming and Prescription 00:00 Module 3: Proper Form and Technique in Exercises Proper Form and Technique in Exercises 00:00 Module 4: Nutrition for Fitness and Motivation for Fitness Nutrition for Fitness and Motivation for Fitness 00:00

Overview With the ever-increasing demand for Coconut Oil in personal & professional settings, this online training aims at educating, nurturing, and upskilling individuals to stay ahead of the curve - whatever their level of expertise in Coconut Oil may be. Learning about Coconut Oil or keeping up to date on it can be confusing at times, and maybe even daunting! But that's not the case with this course from Compete High. We understand the different requirements coming with a wide variety of demographics looking to get skilled in Coconut Oil . That's why we've developed this online training in a way that caters to learners with different goals in mind. The course materials are prepared with consultation from the experts of this field and all the information on Coconut Oil is kept up to date on a regular basis so that learners don't get left behind on the current trends/updates. The self-paced online learning methodology by compete high in this Coconut Oil course helps you learn whenever or however you wish, keeping in mind the busy schedule or possible inconveniences that come with physical classes. The easy-to-grasp, bite-sized lessons are proven to be most effective in memorising and learning the lessons by heart. On top of that, you have the opportunity to receive a certificate after successfully completing the course! Instead of searching for hours, enrol right away on this Coconut Oil course from Compete High and accelerate your career in the right path with expert-outlined lessons and a guarantee of success in the long run. Who is this course for? While we refrain from discouraging anyone wanting to do this Coconut Oil course or impose any sort of restrictions on doing this online training, people meeting any of the following criteria will benefit the most from it: Anyone looking for the basics of Coconut Oil , Jobseekers in the relevant domains, Anyone with a ground knowledge/intermediate expertise in Coconut Oil , Anyone looking for a certificate of completion on doing an online training on this topic, Students of Coconut Oil , or anyone with an academic knowledge gap to bridge, Anyone with a general interest/curiosity Career Path This Coconut Oil course smoothens the way up your career ladder with all the relevant information, skills, and online certificate of achievements. After successfully completing the course, you can expect to move one significant step closer to achieving your professional goals - whether it's securing that job you desire, getting the promotion you deserve, or setting up that business of your dreams.  Course Curriculum Module 1- Coconut oil and your hair Coconut oil and your hair 00:00 Module 2- Effects of Coconut Oil in our body Effects of Coconut Oil in our body 00:00 Module 3- Can coconut oil helps fight infections Can coconut oil helps fight infections 00:00 Module 4- Coconut Oil Fighting against diseases Coconut Oil Fighting against diseases 00:00

🌟 Unlock Your Full Potential with 'Personal Development - Strategies and Tricks' Online Course! 🚀 Are you ready to transform your life and achieve your highest potential? Dive into our comprehensive online course, 'Personal Development - Strategies and Tricks,' designed to empower you with the tools and strategies needed to succeed in every aspect of your life!   🎯 What You'll Gain from this Course: Master Key Life Skills: Learn proven techniques to enhance your productivity, boost your confidence, and improve your time management. Self-Discovery & Growth: Uncover your strengths, conquer your weaknesses, and pave the way for personal growth and fulfillment. Effective Goal Setting: Develop a roadmap for success by setting clear, achievable goals and learn how to surpass them effortlessly. Mindset Mastery: Cultivate a positive mindset, overcome limiting beliefs, and harness the power of a winning attitude. Communication & Relationships: Elevate your communication skills and foster meaningful relationships both personally and professionally.   🌟 What Sets Us Apart: Expert Guidance: Led by industry experts, this course provides practical insights and real-life strategies that yield tangible results. Interactive Learning: Engage in dynamic video modules, interactive quizzes, and practical exercises for a truly immersive learning experience. Lifetime Access: Enjoy unlimited access to the course materials, enabling you to revisit and reinforce your newfound knowledge at your own pace.   🎓 Who Can Benefit: Professionals seeking personal and career growth Students aiming for academic excellence Individuals eager to unleash their full potential 🎁 Limited Time Offer: Enroll now and gain exclusive access to bonus materials and resources! 🚀 Don't miss this chance to invest in yourself and take charge of your future! Join the 'Personal Development - Strategies and Tricks' course today! Course Curriculum Module - 1 00:00 Module - 2 00:00 Module - 3 00:00 Module - 4 00:00 Module - 5 00:00 Module - 6 00:00 Module - 7 00:00 Module - 8 00:00 Module - 9 00:00 Module - 10 00:00

Overview With the ever-increasing demand for Creative Writing in personal & professional settings, this online training aims at educating, nurturing, and upskilling individuals to stay ahead of the curve - whatever their level of expertise in Creative Writing may be. Learning about Creative Writing or keeping up to date on it can be confusing at times, and maybe even daunting! But that's not the case with this course from Compete High. We understand the different requirements coming with a wide variety of demographics looking to get skilled in Creative Writing . That's why we've developed this online training in a way that caters to learners with different goals in mind. The course materials are prepared with consultation from the experts of this field and all the information on Creative Writing is kept up to date on a regular basis so that learners don't get left behind on the current trends/updates. The self-paced online learning methodology by compete high in this Creative Writing course helps you learn whenever or however you wish, keeping in mind the busy schedule or possible inconveniences that come with physical classes. The easy-to-grasp, bite-sized lessons are proven to be most effective in memorising and learning the lessons by heart. On top of that, you have the opportunity to receive a certificate after successfully completing the course! Instead of searching for hours, enrol right away on this Creative Writing course from Compete High and accelerate your career in the right path with expert-outlined lessons and a guarantee of success in the long run. Who is this course for? While we refrain from discouraging anyone wanting to do this Creative Writing course or impose any sort of restrictions on doing this online training, people meeting any of the following criteria will benefit the most from it: Anyone looking for the basics of Creative Writing , Jobseekers in the relevant domains, Anyone with a ground knowledge/intermediate expertise in Creative Writing , Anyone looking for a certificate of completion on doing an online training on this topic, Students of Creative Writing , or anyone with an academic knowledge gap to bridge, Anyone with a general interest/curiosity Career Path This Creative Writing course smoothens the way up your career ladder with all the relevant information, skills, and online certificate of achievements. After successfully completing the course, you can expect to move one significant step closer to achieving your professional goals - whether it's securing that job you desire, getting the promotion you deserve, or setting up that business of your dreams. Course Curriculum Module 1- Introduction to Creative Writing Introduction to Creative Writing 00:00 Module 2- Getting Started Getting Started 00:00 Module 3- Creating Fictional Characters Creating Fictional Characters 00:00 Module 4- The Short Story The Short Story 00:00 Module 5- The Novel The Novel 00:00 Module 6- The Screenplay The Screenplay 00:00 Module 7- Poetry Poetry 00:00 Module 8- Organising Organising 00:00

Overview With the ever-increasing demand for Reservations Agent in personal & professional settings, this online training aims at educating, nurturing, and upskilling individuals to stay ahead of the curve - whatever their level of expertise in Reservations Agent may be. Learning about Reservations Agent or keeping up to date on it can be confusing at times, and maybe even daunting! But that's not the case with this course from Compete High. We understand the different requirements coming with a wide variety of demographics looking to get skilled in Reservations Agent . That's why we've developed this online training in a way that caters to learners with different goals in mind. The course materials are prepared with consultation from the experts of this field and all the information on Reservations Agent is kept up to date on a regular basis so that learners don't get left behind on the current trends/updates. The self-paced online learning methodology by compete high in this Reservations Agent course helps you learn whenever or however you wish, keeping in mind the busy schedule or possible inconveniences that come with physical classes. The easy-to-grasp, bite-sized lessons are proven to be most effective in memorising and learning the lessons by heart. On top of that, you have the opportunity to receive a certificate after successfully completing the course! Instead of searching for hours, enrol right away on this Reservations Agent course from Compete High and accelerate your career in the right path with expert-outlined lessons and a guarantee of success in the long run. Who is this course for? While we refrain from discouraging anyone wanting to do this Reservations Agent course or impose any sort of restrictions on doing this online training, people meeting any of the following criteria will benefit the most from it: Anyone looking for the basics of Reservations Agent , Jobseekers in the relevant domains, Anyone with a ground knowledge/intermediate expertise in Reservations Agent , Anyone looking for a certificate of completion on doing an online training on this topic, Students of Reservations Agent , or anyone with an academic knowledge gap to bridge, Anyone with a general interest/curiosity Career Path This Reservations Agent course smoothens the way up your career ladder with all the relevant information, skills, and online certificate of achievements. After successfully completing the course, you can expect to move one significant step closer to achieving your professional goals - whether it's securing that job you desire, getting the promotion you deserve, or setting up that business of your dreams. Course Curriculum Module 1 Introduction to the Travel Industry Introduction to the Travel Industry 00:00 Module 2 Customer Service Skills Customer Service Skills 00:00 Module 3 Marketing and Sales Techniques Marketing and Sales Techniques 00:00 Module 4 Financial Management and Legal and Ethical Considerations Financial Management and Legal and Ethical Considerations 00:00 Module 5 Effective Communication Strategies Effective Communication Strategies 00:00 Module 6 Phone Tone and Etiquette Phone Tone and Etiquette 00:00 Module 7 Relationship Building Relationship Building 00:00 Module 8 Turning Complaints into Opportunities Turning Complaints into Opportunities 00:00 Module 9 E-Mail Etiquette E-Mail Etiquette 00:00 Module 10 Customer Relationship Management (CRM) Customer Relationship Management (CRM) 00:00