Blooming Spring Deal of The Year is Live Now **Offer Ends Soon; Hurry Up!! ** 4 in 1 Bundle Learn from relevant industry professionals and quickly equip yourself with the specific knowledge and skills needed to excel in your chosen career through this bundle training. Study the Bundle and get an expertly designed training experience. Improve your knowledge and enhance the skills you need to succeed as a professional in any workplace with this Bundle. Designed to build your competent skill set and enable you to do the best job possible, the Bundle is ideal for those who aim to be the best in their fields. Our Bundle Contains 4 of Our Premium Courses for One Discounted Price: Course 01: Domestic Electrician Course Course 02: Basic Electricity Course Course 03: Smart Meter Installer Course Course 04: Portable Appliance Testing (PAT) - CPD Accredited Students can expect to complete this Bundle Program in around 24 hours. Get dedicated student support from our expert instructors if you need assistance or have any questions about the Bundle Package. All the courses under this Bundle are split into a number of expertly created modules to provide you with an in-depth and comprehensive learning experience. Upon successful completion of the Bundle, an instant e-certificate will be exhibited in your profile that you can order as proof of your new skills and knowledge. Stand out from the crowd and train for the job you want with the Bundle Package. With this comprehensive Bundle, you can achieve your dreams and train for your ideal career. The Bundle provides students with an in-depth learning experience that they can work through at their own pace to enhance their professional development. The Bundle covers everything you need in order to progress in your chosen career. Enrolling on the Bundle will ensure that you land your dream career faster than you thought possible. Stand out from the crowd and train for the job you want with the Bundle. Why Train with the Academy for Health & Fitness? All-in-one package of 4 Premium Course's Bundle Opportunity to earn a certificate accredited by CPD after completing this Bundle Course Interactive Bundle Courses material The online assessment included testing your knowledge Globally accepted standard structured lesson planning Innovative and engaging content and activities Assessments that measure higher-level thinking and skills Complete the program in your own time, at your own pace Each of our students gets full 24/7 tutor support Experts created the Domestic Electrician Bundle to provide a rich and in-depth training experience for all students who enrol in it. Enrol right now and you'll have immediate access to all of the Domestic Electrician Bundle materials. Then, from any internet-enabled device, access the Domestic Electrician materials and learn when it's convenient for you. Start your learning journey straight away with this Bundle and take a step toward a brighter future! *** Course Curriculum *** Our Bundle Courses consist of the following learning modules: Course 01: Course The 1st course of the Bundle contains the following: Module 1: Safety Precautions Module 2: Direct Current Module 3: Alternating Current Module 4: Voltage and Resistance Module 5: Capacitance and Capacitors Module 6: Working Safely with Electrical Equipment Module 7: Electrical Incidents Module 8: Risk Assessment Module 9: Reducing and Controlling Risks Module 10: Combined Inspection and Testing Course 02: Smart Meter Installer Course The 2nd course of the Bundle contains the following: Module 01: Introduction To Smart Meter Module 02: Designing Of Smart Metering System Module 03: Install A Smart Meter Module 04: Meter Installation Guidelines Module 05: Smart Meter Cost And Benefit Analysis Module 06: Smart Metering Policy Guidelines Module 07: Smart Meters Act In The UK Course 03: Portable Appliance Testing (PAT) - CPD Accredited The 3rd course of the Bundle contains the following: Introduction to PAT Relevant Statutory Provisions for PAT Risk Assessment Reducing and Controlling Risks Electrical Units and Appliance Classification Initial Visual Examination Instruments for Testing and Equipment Inspection Electrical Installation Testing Safety Precautions in Electrical Testing Reporting and Record-keeping Course 04: Heating, Ventilation & Air Conditioning (HVAC) Technician The 4th course of the Bundle contains the following: Module 01: Introduction to Heating, Ventilation & Air Conditioning (HVAC) Module 02: Heating Fundamentals and Psychometrics Module 03: HVAC Systems Module 04: Heating and Ventilation Module 05: Air Conditioning Systems for HVAC Technicians Module 06: Compressors, Water Chillers, and Fans Module 07: Piping for HVAC Technician Module 08: Duct System in HVAC Module 09: Refrigeration and Refrigerants Module 10: Special Applications Module 11: HVAC System Selection Module 12: Safety in the HVAC Industry Course 05: Ladder Safety The 5th course of the Bundle contains the following: Module 01: Introduction to Ladder Safety Module 02: Ladder Classifications and Uses Module 03: Pre-use Safety Inspections and Risk Assessment Module 04: Setting Up and Safe Use of Ladders Module 05: Placement Considerations and Securing a Ladder Assessment Process Once you have completed all the modules in the Domestic Electrician Bundle, you can assess your skills and knowledge with an optional assignment. Our expert trainers will assess your assignment and give you feedback afterwards. Show off Your New Skills with a Certificate of Completion Upon passing the Domestic Electrician Bundle, you need to order to receive a Certificate for each of the courses inside this bundle as proof of your new skills that are accredited by CPD. On the other hand, it will help your continued professional development. You can order your PDF certificates at a cost of £10 (for each course) and £29 for a hard copy certificate or both for £39. Endorsement Certificate After completing the bundle learners will be able to order the endorsed certificate by the following prices: Ladder Safety (For UK Learners £89, For International Learners £99) CPD 50 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Domestic Electrician Bundle is ideal for anyone interested in this topic and who wants to learn more about it. This Domestic Electrician Bundle will help you gain a strong understanding of the core concepts and will allow you to gain in-depth knowledge of the subject matter. This Domestic Electrician Bundle is suitable for everyone. There are no specific entry requirements, and you can access the course materials from anywhere in the world. Requirements The Domestic Electrician Bundle does not require any prior knowledge; everyone may participate! This course is open to anyone who is interested in learning from anywhere in the world. Every student must be over the age of 16 and have a passion for learning and literacy. This 100% online can be accessed from any internet-connected device, such as a computer, tablet, or smartphone. This bundle allows you to study at your own speed and grow a quality skillset. Career path This Domestic Electrician Bundle will allow you to kickstart or take your career in the related sector to the next stage. Our whole Bundle will assist you in achieving a position of respect and dignity, as well as allowing you to gain an advantage over your competitors. The certificate will strengthen your CV and assist you in finding work in the related industry. Certificates CPD Accredited Digital certificate Digital certificate - Included CPD Accredited Hard copy certificate Hard copy certificate - £29 If you are an international student, you will be required to pay an additional fee of 10 GBP for international delivery, and 4.99 GBP for delivery within the UK, for each certificate
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24-Hour Knowledge Knockdown! Prices Reduced Like Never Before Do you dream of creating stunning floral arrangements, nurturing vibrant gardens, or even starting your own floral business? In the UK alone, the floristry industry is worth over £2 billion, with demand for skilled professionals constantly growing. But where do you begin? This comprehensive Floristry Bundle provides you with the knowledge and practical skills needed to turn your passion for flowers into a fulfilling career. Courses Are Included in this Floristry and Flower Arrangements Bundle: Course 01: Floristry Academy Diploma Course 02: Reproduction in Flowering Plants Course 03: Garden Design Course 04: Arboriculture Unleash your inner bloom expert with this comprehensive Floristry Bundle. Master the art of flower arranging, delve into plant science, design stunning gardens, and explore innovative hydroponics. Gain the knowledge and skills to launch a fulfilling floristry career or enhance your existing expertise. This Floristry training can help you to accomplish your ambitions and prepare you for a meaningful career. So, enrol in this Floristry course today and gear up for excellence! Learning Outcomes of Floristry and Flower Arrangements Bundle: To keep flowers fresh, take adequate care of them like a professional florist. Master essential floristry techniques and design principles. Follow the instructions to make a floral arrangement. Master the essential tasks of a professional wedding florist. Learn about the opportunities in the floral industry in the United Kingdom. Start a successful Floristry business. Why Choose Our Bundle? Get a Free CPD Accredited Certificate upon completion of Floristry Get a free student ID card with Floristry Training Get instant access to this Floristry course. Learn Floristry from anywhere in the world The Floristry is affordable and simple to understand The Floristry is an entirely online, interactive lesson with voiceover audio Lifetime access to the Floristry course materials The Floristry comes with 24/7 tutor support Start your learning journey straight away with this course and take a step toward a brighter future with Floristry Bundle! *** Course Curriculum of Floristry and Flower Arrangements*** Here is the curriculum breakdown of the Floristry course: Introduction to Floristry Services Provided by Florists Flowers and Plants Flower Care & Treatment Choosing Popular Flowers and Fillers Elements and Principles of Design How to Make Floral Arrangements Making Bouquet, Corsage, Fruit Basket & Basket Garden Wedding Floristry Making Funeral Flower Arrangements Beautiful Floral Designs Getting a Job in this Industry Starting Your Own Business Assessment Process of Floristry and Flower Arrangements Once you have completed all the modules in the Floristry Academy course, you can assess your skills and knowledge with an optional assignment. Our expert trainers will assess your assignment and give you feedback afterwards. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone interested in learning more about the topic is advised to take this Floristry and Flower Arrangements course. Requirements No prior background or expertise is required for this Floristry and Flower Arrangements bundle. Career path The Floristry and Flower Arrangements course aims to help you get the job or even the long-awaited promotion of your dreams. With the support and proper guidance, you will learn the skills and knowledge that will help sharpen your career at; Florist Assistant Owner/Florist Retail Florist Manager Landscape Gardener Head gardener Garden designer Flower arranging Florist Manager Florist Designer Certificates CPDQS Accredited PDF Certificate Digital certificate - Included CPDQS Accredited Hard copy Certificate - £29
This professional certificate course overviews economic integration and its implications, covering regional trade blocks such as the European Union (EU), Latin American Integration Association (LAIA), ASEAN, NAFTA, EFTA, and SAARC. Participants will gain a thorough understanding of the workings of these economic blocks, their activities, and their impact on global markets and regional economic integration in the Americas. By the end of the course, learners will be equipped with a comprehensive knowledge of the various trade blocks and their implications in the global economy. This professional certificate course covers the workings of major economic blocks and their impact on global markets and regional economic integration. After the successful completion of the course, you will be able to learn about the following, Economic Integration. European Union (EU): Activities of the European Union: Workings of the EU: Trade Blocks LATIN AMERICAN INTEGRATION ASSOCIATION (LAIA). Agreement on Free Trade in the North Americas (NAFTA). The South East Asian Nations Association (ASEAN) EUROPEAN FREE TRADE ASSOCIATION (EFTA) SOUTH ASIAN ASSOCIATION FOR REGIONAL CO-OPERATION (SAARC) Regional Economic Integration in the Americas. Global Markets This professional certificate course provides an overview of economic integration and its implications, covering regional trade blocks such as the European Union (EU), Latin American Integration Association (LAIA), ASEAN, NAFTA, EFTA, and SAARC. Participants will gain a thorough understanding of the workings of these economic blocks and the activities they undertake, as well as their impact on global markets and regional economic integration in the Americas. By the end of the course, learners will be equipped with a comprehensive knowledge of the various trade blocks and their implications in the global economy. VIDEO - Course Structure and Assessment Guidelines Watch this video to gain further insight. Navigating the MSBM Study Portal Watch this video to gain further insight. Interacting with Lectures/Learning Components Watch this video to gain further insight. Understanding Economic Blocks And Implication The course explore the nature and role of economic blocks and the way they have shaped the world. Understanding Economic Blocks And Implication Put your knowledge to the test with this quiz. Read each question carefully and choose the response that you feel is correct. All MSBM courses are accredited by the relevant partners and awarding bodies. Please refer to MSBM accreditation in about us for more details. There are no strict entry requirements for this course. Work experience will be added advantage to understanding the content of the course. The certificate is designed to enhance the learner's knowledge in the field. This certificate is for everyone eager to know more and get updated on current ideas in their respective field. We recommend this certificate for the following audience. Students in relevant academic fields Professionals in international trade, business development, and economic policy Government officials, policymakers, and diplomats Entrepreneurs and business owners Investors Journalists and analysts Scholars and researchers Non-governmental organizations (NGOs) and advocacy groups Educators and trainers General public with interest in global economy Average Completion Time 2 Weeks Accreditation 3 CPD Hours Level Advanced Start Time Anytime 100% Online Study online with ease. Unlimited Access 24/7 unlimited access with pre-recorded lectures. Low Fees Our fees are low and easy to pay online.
This Professional Certificate Course in Diversity Management in Intercultural Management aims to provide a comprehensive understanding of diversity's pivotal role in organizational success. Participants will explore concepts of diversity management and its significance in intercultural contexts, examining strategies and ethical considerations in navigating cultural differences. The course delves into the impact of diversity on decision-making and business success, while also addressing practical aspects like managing intercultural teams, resolving conflicts, and fostering motivation. Furthermore, participants will explore the crucial role of emotional intelligence in effectively managing diversity and intercultural relations. After the successful completion of the course, you will be able to learn about the following: Explain the concept of diversity management and its role in intercultural management. Discuss the strategies and approaches used to manage cultural differences in organizations, including the ethical considerations involved. Analyze the impact of diversity management on intercultural decision-making and its impact on business success. Discuss the management of intercultural teams, including building effective teams, resolving conflicts, and motivating teams. Discuss the role of emotional intelligence in managing diversity and intercultural relations. This Professional Certificate Course in Diversity Management in Intercultural Management aims to provide a comprehensive understanding of diversity management's pivotal role in intercultural settings. Participants will delve into strategies and ethical considerations for managing cultural differences, gaining insights into their impact on decision-making and business success. The course also covers effective management of intercultural teams, addressing team building, conflict resolution, and motivation, while emphasizing the significance of emotional intelligence in fostering positive diversity and intercultural relations. This Professional Certificate Course in Diversity Management in Intercultural Management aims to provide a comprehensive understanding of diversity management's pivotal role in intercultural settings. Participants will delve into strategies for navigating cultural differences ethically, exploring their impact on decision-making and business success. The curriculum further encompasses effective management of intercultural teams, emphasizing team building, conflict resolution, and motivation, while highlighting the significance of emotional intelligence in fostering harmonious diversity and intercultural relations. Course Structure and Assessment Guidelines Watch this video to gain further insight. Navigating the MSBM Study Portal Watch this video to gain further insight. Interacting with Lectures/Learning Components Watch this video to gain further insight. Diversity Management in Intercultural Management Self-paced pre-recorded learning content on this topic. Diversity Management In Intercultural Management Put your knowledge to the test with this quiz. Read each question carefully and choose the response that you feel is correct. All MSBM courses are accredited by the relevant partners and awarding bodies. Please refer to MSBM accreditation in about us for more details. There are no strict entry requirements for this course. Work experience will be added advantage to understanding the content of the course.The certificate is designed to enhance the learner's knowledge in the field. This certificate is for everyone eager to know more and get updated on current ideas in their respective field. We recommend this certificate for the following audience, Human Resource Professionals Diversity and Inclusion Managers International Business Leaders Cross-Cultural Communication Practitioners Team Managers and Supervisors Organizational Development Specialists Professionals Engaged in Global Business Leadership and Management Trainees Ethical and Diversity Consultants Corporate Trainers and Educators Average Completion Time 2 Weeks Accreditation 3 CPD Hours Level Advanced Start Time Anytime 100% Online Study online with ease. Unlimited Access 24/7 unlimited access with pre-recorded lectures. Low Fees Our fees are low and easy to pay online.
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Learn in-demand Digital Marketing For Coaches & Trainers skills that are in high demand among UK employers, which will help you to kickstart your career. This Digital Marketing For Coaches & Trainers course covers everything you must know to stand against the tough competition in the Digital Marketing For Coaches & Trainers field. The future is truly yours to seize with this Digital Marketing For Coaches & Trainers. Enrol today and complete the course to achieve a Digital Marketing For Coaches & Trainers certificate that can change your professional career forever. Additional Perks of Buying a Course From Institute of Mental Health Study online - whenever and wherever you want. One-to-one support from a dedicated tutor throughout your course. Certificate immediately upon course completion 100% Money back guarantee Exclusive discounts on your next course purchase from Institute of Mental Health Enrolling in the Digital Marketing For Coaches & Trainers course can assist you in getting into your desired career quicker than you ever imagined. So without further ado, start now. Process of Evaluation After studying the Digital Marketing For Coaches & Trainers course, your skills and knowledge will be tested with a MCQ exam or assignment. You must get a score of 60% to pass the test and get your certificate. Certificate of Achievement Upon successfully completing the Digital Marketing For Coaches & Trainers course, you will get your CPD accredited digital certificate immediately. And you can also claim the hardcopy certificate completely free of charge. All you have to do is pay a shipping charge of just £3.99. Who Is This Course for? This Digital Marketing For Coaches & Trainers is suitable for anyone aspiring to start a career in Digital Marketing For Coaches & Trainers; even if you are new to this and have no prior knowledge on Digital Marketing For Coaches & Trainers, this course is going to be very easy for you to understand. And if you are already working in the Digital Marketing For Coaches & Trainers field, this course will be a great source of knowledge for you to improve your existing skills and take them to the next level. Taking this Digital Marketing For Coaches & Trainers course is a win-win for you in all aspects. This course has been developed with maximum flexibility and accessibility, making it ideal for people who don't have the time to devote to traditional education. Requirements This Digital Marketing For Coaches & Trainers course has no prerequisite. You don't need any educational qualification or experience to enrol in the Digital Marketing For Coaches & Trainers course. Do note: you must be at least 16 years old to enrol. Any internet-connected device, such as a computer, tablet, or smartphone, can access this online Digital Marketing For Coaches & Trainers course. Moreover, this course allows you to learn at your own pace while developing transferable and marketable skills. Course Curriculum Introduction Introduction 00:03:00 Designing Your Coaching Offer & Finding Your Niche The Different Coaching Business Models Explained 00:04:00 The Secret: You Are The Product 00:03:00 Creating Your Ideal Coaching Persona 00:05:00 How To Understand Your Client's Pain Points 00:03:00 How To Find Your Coaching Niche 00:04:00 Defining your coaching offer 00:01:00 Describing your coaching offer 00:04:00 Structuring & differentiating your coaching offer 00:03:00 Your Marketing Game Plan Digital Marketing Game Plan 00:07:00 How To Set Smart Marketing Goals 00:07:00 How To Craft A Strong Marketing Message 00:06:00 How To Choose The Right Marketing Channel 00:08:00 Email Marketing For Coaches Email Marketing Introduction 00:03:00 How To Build An Email List As A Coach 00:03:00 Automated vs Manual Email Campaigns 00:04:00 Your First Autoresponder Series 00:10:00 The Best Subject Lines For Higher Open Rates 00:04:00 How To Create An Effective Lead Magnet 00:05:00 Wordpress For Coaches WordPress Introduction 00:01:00 How To Use WordPress As A Coach 00:08:00 How To Install WordPress 00:05:00 How To Create Your First Landing Page 00:06:00 How To Create A Thank You Page 00:03:00 General Social Media Strategies Your Social Media Plan 00:08:00 Create Content Your Audience Will Thank You For 00:06:00 How To Create Content That Gets Shares 00:05:00 10 Tactics To Get More Followers 00:05:00 More Ways To Get Shares & Likes 00:01:00 Youtube Marketing As A Coach How To Do Keyword Research The Right Way 00:04:00 My Youtube Content Strategy 00:04:00 More Youtube Marketing Tips 00:03:00 More Youtube Marketing Tips 00:03:00 Facebook The Pros And Cons Of Facebook Ads 00:05:00 How To Set Up Your Lead Ads In Facebook 00:06:00 Setting Up Your Facebook Pixel 00:04:00 Using Pixel Conversions For Cheaper Lead Ads 00:03:00 Bonus: Personal Branding Personal Branding Intro 00:03:00 Building A Personal Brand 00:07:00 Why Authenticity Is Key 00:04:00 Coming Up With A Website Name 00:06:00 Your Value Proposition 00:06:00 Designing A Logo 00:09:00
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Why Choose Teachers Training Some of our website features are: It is a dedicated website for teaching 24/7 tutor support Interactive Content Affordable price Courses accredited by the UK's top awarding bodies 100% online Flexible deadline Entry Requirements No formal entry requirements. You need to have: Have a passion for learning A good understanding of the English language Be motivated and hard-working over the age of 16. Assessment The assessment is straightforward, you need to complete the assignment questions that will be provided to you at the end of the course, you can complete the assignment anytime you want. After you complete and submit your assignment, our tutors will assess your assignment and give you feedback if needed. After your assignment has been assessed and you have passed, you will be qualified and will be able to apply for a course completion certificate. Certification CPD Certification from The Teachers Training Successfully completing the MCQ exam of this course qualifies you for a CPD-accredited certificate from The Teachers Training. You will be eligible for both PDF copy and hard copy of the certificate to showcase your achievement however you wish. You can get your digital certificate (PDF) for £4.99 only Hard copy certificates are also available, and you can get one for only £10.99 You can get both PDF and Hard copy certificates for just £12.99! The certificate will add significant weight to your CV and will give you a competitive advantage when applying for jobs. **Professional Workplace Communication Skills Diploma** Business Communication Identifying Basic Communication Techniques 00:09:00 Formal and Informal Communication 00:02:00 Verbal and Non-verbal Communication Describing Verbal and Non-verbal Communication 00:04:00 Understanding Body Language 00:05:00 Making Effective Presentations 00:10:00 Fundamentals of Productive Meetings 00:08:00 Written Communication Written Communication 00:13:00 Electronic Communication Electronic Communication 00:19:00 Communicating with Graphics Creating Graphics for Business Communication 00:04:00 Communicating Static Information 00:03:00 Communicating Dynamic Information 00:03:00 Effectively Working for Your Boss Representing Your Boss 00:06:00 Communicating Your Boss's Decisions 00:03:00 Supporting Your Boss and Colleagues 00:04:00 Building a Partnership with Your Boss 00:13:00 **Negotiation Skills Training** Prepare The Train Driver - Self Development For The Sales Consultant The Mind Of A Consultant 00:03:00 Mastering Sales Is Mastering Life Skills 00:03:00 The Continuous Journey 00:02:00 Universal Laws Of Success 00:01:00 The Three Pillars Of Success 00:03:00 Personal Honesty 00:01:00 Diligence 00:02:00 Deferred Gratification 00:04:00 Suppression Of Principle 00:03:00 Emotional Intelligence 00:02:00 Core Principles Of Emotional Intelligence 00:04:00 The Problem Is Internal 00:02:00 The Two Motivational Forces 00:05:00 Product Confidence 00:03:00 Sales Consultant Activities To Complete 00:01:00 Negotiation Station - How To Negotiate Successfully The Negotiation Station 00:02:00 Core Principles Of Negotiation 00:01:00 Focusing On Them 00:02:00 Everyone Has To Win 00:04:00 Matching Values 00:03:00 The Path Of Least Resistance 00:02:00 Shifting The Weight 00:06:00 The Persuasion Secret 00:01:00 How To Persuade Someone 00:01:00 The Electric Car 00:02:00 The Fashionable Trainers 00:02:00 Competency Levels 00:03:00 Assessing Competency Levels 00:04:00 Features Benefits And Values 00:02:00 The Christmas Tree Negotiation 00:04:00 B2B Value Propositions 00:03:00 Deepening The Value 00:02:00 Over Decorating The Tree 00:03:00 The Big 12 00:01:00 Authority 00:04:00 Social Proof 00:03:00 Group Identity 00:02:00 Deflecting Fault 00:02:00 Ask For Advice 00:02:00 Compliment Their Negotiations 00:02:00 Reciprocity 00:02:00 Scarcity 00:02:00 Off Set Values 00:02:00 Stepped Commitments 00:02:00 Fear And Hope 00:02:00 Ranked Priorities 00:07:00 Negotiating A Price 00:01:00 The Market Price 00:02:00 The Anchor Price 00:02:00 The Walk Away Price 00:02:00 The First Offer 00:03:00 The Counter Offer 00:04:00 Activities To Complete Negotiation Skills 00:01:00 **Conflict Management Techniques Diploma** Module One: Getting Started Conflict Resolution 00:01:00 Getting Started 00:01:00 Module Two: An Introduction to Conflict Resolution An Introduction 00:04:00 Introduction Case Study 00:01:00 Module Three: The Thomas-Kilmann Instrument C R Styles with TKI 00:04:00 C R Styles with TKI Case Study 00:01:00 Module Four: Creating an Effective Atmosphere Creating an Effective Atmosphere 00:04:00 Creating an Effective Atmosphere Case Study 00:01:00 Module Five: Creating Mutual Understanding Creating a Mutual Understanding 00:03:00 Creating a Mutual Understanding Case Study 00:01:00 Module Six: Focusing on Individual Needs Focusing on Individual & Shared Needs Case Study 00:01:00 Focusing on Individual & Shared Needs Case Study 00:01:00 Module Seven: Getting to the Root Cause Getting to the Root Cause 00:05:00 Getting to the Root Cause Case Study 00:01:00 Module Eight: Generating Options Generating Options 00:03:00 Generating Options Case Study 00:01:00 Module Nine: Building a Solution Building a Solution 00:04:00 Building a Solution Case Study 00:01:00 Module Ten: the Short Version of the Process The Short Version of the Process 00:04:00 The Short Version of the Process Case Study 00:01:00 Module Eleven: Additional Tools Additional Tools 00:03:00 Additional Tools Case Study 00:01:00 Closing 00:01:00 **Managing Difficult Conversation Diploma** Introduction Introduction - Welcome from Alan Stevens 00:02:00 Difficult Conversations Why Are Some Conversations Difficult? 00:02:00 Preparation 00:02:00 Set-Up and Room Layout 00:03:00 How to Start the Conversation 00:02:00 Active Listening and Responding 00:02:00 Ask Open and Supportive Questions 00:02:00 Focus on Facts, Not Personalities 00:01:00 Use of Tone and Body Language 00:02:00 Exploring Alternative Solutions 00:01:00 Handling Challenge 00:03:00 Conclusions Summary - What We've Covered 00:01:00 Thank You and Next Steps 00:01:00
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