4518 Trainer courses in Linlithgow delivered Online

Premium Bundle of all Time | Ofqual Regulation + NCFE Awards + QLS Endorsement | Assessment & Tutor Support Included

Premium Bundle of all Time | Ofqual Regulation + NCFE Awards + CPD Accreditation | Assessment & Tutor Support Included

Premium Bundle of all Time | Ofqual Regulation + NCFE Awards + CPD Accreditation | Assessment & Tutor Support Included

Premium Bundle of all Time | Ofqual Regulation + NCFE Awards + QLS Endorsement | Assessment & Tutor Support Included

Wouldn't sales be a 'walk in the park' without challenging customers? Why is it that some customers are so difficult to please, so quick to call 'foul' at the slightest blip and so mean with their gratitude after we've bent over backwards to accommodate them? Whether we are looking at prospective or existing customers, there is a toolkit for dealing with the most challenging of them. This course will help participants: Use broad open questions to give the customer a platform for their opinions or issues Improve listening skills to really understand what's behind the customer's challenging style Probe specific phrases to show listening and earn deeper disclosure Use silence to let challenging customers 'blow off steam' Understand the negative impact of certain phrases on a challenging customer Summarise effectively and reassure the customer of our understanding of their needs Recognise the 'behaviour cycle' and avoid emotional escalation Understand 'transactional analysis' and how to bring people from 'child' to 'adult' state Create loyalty in customers who are slow to give trust 1 What makes a customer 'challenging'? Why customers challenge us - understanding their drivers 'Wearing their shoes' - seeing things from their perspective Understanding our own personality style How to flex with a style that is different from our own Ways to quickly recognise a customer's style The benefits of flexing with a challenging customer's style 2 Practical exercise - forum theatre Participants take it in turns to deal with the trainer (who plays the role of the challenging customer) Observers stop the action when they hear or see something they deem wrong The participant in the seat gets a chance to use a suggested alternative line The participant who makes the suggestion has the chance to occupy the seat and deliver it themselves Frequent feedback from the trainer as to how the participant's words are making him feel Opportunities to rewind the action if an ill-advised line is suggested and delivered Flipchart for capturing what worked, what didn't work and why Mehrabian principle - the importance of body language and tone over words used 3 Questioning and listening skills How to use open questions to get the customer talking What questions to avoid and why The use of pauses and silence to reduce tension and build trust What listening is and what it isn't Question funnelling - how to earn deeper disclosure through probing The power of summary 4 Transactional analysis explained What is transactional analysis (TA)? Exploring the TA states and why people behave in that way under pressure How to bring challenging customers to 'adult' state to reduce tension How 'parent' or 'child' behaviours can be inadvertently triggered Understanding the 'behavioural cycle' and how to break it Mini-role play 'vignettes' to demonstrate real time impact of ill-chosen words 5 How to build trust with challenging customers Techniques for placating current challenging customers Methods that the participants have already used effectively - understanding why those methods worked and how other participants can model them Participants' experiences of trust having been lost - understanding why those experiences had that negative outcome How to 'go the extra mile' with challenging customers 6 Bringing a 'real' challenging customer to life Participants give the trainer a brief profile of a specific challenging customer of theirs 5-10 minute roleplay in which the trainer brings that individual to life Observing participants - without interrupting - make notes on what is and isn't working Trainer stops the action half-way through to give feedback on how he is feeling Participant goes back into the roleplay having recalibrated their approach based on feedback Observers give feedback on what did and didn't work Trainer comes out of character to explain the impact of the participant's words and behaviours 7 Wrap-up Key learnings from each participant Individual action planning - steps that can and will be implemented in the workplace

>>24 Hours Left! Don't Let the Winter Deals Slip Away - Enrol Now!<< Welcome to our outstanding Sports (Therapy, First Aid, and Nutrition) Bundle at QLS Level 5! This power-packed bundle includes eight comprehensive courses to propel your knowledge and understanding of sports therapy, first aid, nutrition, coaching, medicine, and much more. Three of these courses are QLS-endorsed, offering exclusive insights into Sports Therapy, Sports First Aid, and Sports Nutrition. After completion, you'll receive a hardcopy certificate to showcase your theoretical knowledge and dedication. Additionally, you're given access to five CPD QS accredited courses. These cover Sports Coaching & Fitness Training, Sports Medicine Fundamentals, Thai Massage Therapy for Pain Management, Hydrotherapy, and Sports Agent. Every course in this bundle offers a deep dive into their respective subjects, providing you with an enriched theoretical understanding of the sports field. Discover a world of sports learning today! Key Features of the Sports (Therapy, First Aid and Nutrition) at QLS Level 5 Bundle: 3 QLS-Endorsed Courses: We proudly offer 3 QLS-endorsed courses within our Sports (Therapy, First Aid and Nutrition) at QLS Level 5 bundle, providing you with industry-recognized qualifications. Plus, you'll receive a free hardcopy certificate for each of these courses. QLS Course 01: Sports Therapy QLS Course 02: Sports First Aid - Level 5 QLS Course 03: Sports Nutrition 5 CPD QS Accredited Courses: Additionally, our bundle includes 5 relevant CPD QS accredited courses, ensuring that you stay up-to-date with the latest industry standards and practices. Course 01: Sports Coaching & Fitness Training Course 02: Sports Medicine Fundamentals Course 03: Thai Massage Therapy for Pain Management - Online Diploma Course 04: Hydrotherapy Course 05: Sports Agent In Addition, you'll get Five Career Boosting Courses absolutely FREE with this Bundle. Course 01: Professional CV Writing Course 02: Job Search Skills Course 03: Self Esteem & Confidence Building Course 04: Professional Diploma in Stress Management Course 05: Complete Communication Skills Master Class Convenient Online Learning: Our Sports (Therapy, First Aid and Nutrition) at QLS Level 5 courses are accessible online, allowing you to learn at your own pace and from the comfort of your own home. Learning Outcomes of the Sports (Therapy, First Aid and Nutrition) at QLS Level 5 Bundle: Gain a thorough understanding of Sports Therapy and First Aid procedures. Understand the principles of Sports Nutrition for athletic performance. Learn the fundamentals of Sports Coaching and Fitness Training. Understand the basics of Sports Medicine. Learn about the Thai Massage Therapy for Pain Management Start your learning journey straightaway! This Sports's curriculum has been designed by Sports experts with years of experience behind them. This course is extremely dynamic and well-paced to help you understand Sports with ease. You'll discover how to master the skill while exploring relevant and essential topics. CPD 250 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This bundle is ideal for: Students seeking mastery in this field Professionals seeking to enhance their skills Anyone who is passionate about this topic Career path Sports Medicine Specialist: Salary Range - £32,000 - £102,000 Sports Coaching and Fitness Trainer: Salary Range - £20,000 - £35,000 Thai Massage Therapist: Salary Range - £18,000 - £30,000 Certificates Digital certificate Digital certificate - Included Hard copy certificate Hard copy certificate - Included

Description: The Advanced Diploma in Health Fitness will help people in looking for nutritious guidance on staying healthy to help in upgrading well-being and wellness. Health Fitness is not just about weight loss, its main objective is to live healthily without sacrificing happiness in the duration of the course. You will be able to know the definition of what healthy is and how you can improve the status of your health in this course. You will be able to take the strategies, complemented by activity based worksheets and reasonable contextual analyses to be able to understand more about health and fitness. Lastly, you will be able to mind fitness and live a healthy emotional life. Who is the course for? Trainers, professionals and other busy people who are into health and fitness. Health conscious people who want to strengthen their bodies and maintain their wellness. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognised accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: The Advanced Diploma in Health Fitness will be very beneficial and helpful, especially to health and sport-related careers like: Athletes Fitness Instructor Personal Trainer Sports Administrator Sports Businessmen Sports Specialists Wellness Coach And Much More! Health and Fitness Introduction 00:30:00 Fitness And Where You Stand Right Now 01:00:00 Body Fitness And Its Effect On Your Life 00:30:00 Diet Fitness, You Are What You Eat, Really! 00:45:00 Mind Fitness, A Healthy Emotional Life 00:45:00 Lifestyle Fitness, You Are What You Do, Too 00:45:00 Conclusion 00:15:00 Fitness and Wellness Today's Concerns about Wellness and Fitness 01:00:00 The Blissful Union of Wellness and Fitness 00:30:00 The Interchangeability of Wellness, Fitness and Health 00:30:00 The Quality of Life: Is Health Important? 00:30:00 Wellness Terminology 00:30:00 What Makes Us Well? 00:30:00 Wellness 00:30:00 Information on Wellness 00:30:00 How Do We Evaluate Wellness? 00:30:00 What Are Your Wellness Needs? 00:30:00 Wellness of the Body 00:30:00 Wellness of the Spirit 00:30:00 Wellness of the Mind 00:30:00 Benefits of Meditation for the Wellness of Ourselves 00:30:00 Do We Need Meditation? 00:30:00 Are You Well? 00:30:00 Fitness Terminology 00:15:00 Fitness 00:30:00 Information on Fitness 00:30:00 What Are Your Fitness Needs? 00:30:00 Benefits from Being Fit 01:00:00 Metabolism: What Is It? 00:30:00 Metabolism for the Fit Individual 00:30:00 Metabolism: Can We Control It? 00:30:00 Obesity in Adolescents 00:30:00 Fitness of the Body 00:30:00 Fitness of the Spirit 00:30:00 Fitness of the Mind 00:30:00 Are You Fit? 00:30:00 Where You Live Affects Your Fitness 00:30:00 Fitness Centers: An Investigation 00:30:00 Does Your Income Affect Your Health? 00:30:00 What Role Does Our Intelligence Play in Our Health? 00:30:00 What Role Does Nutrition Play in Our Health? 00:30:00 Is There Health Without Water? 00:30:00 Vitamins: To Be or Not To Be? 00:30:00 How the Brain Affects Our Health 00:30:00 What Are Your Nutritional Needs? 00:30:00 Exercise and Play: What Do We Learn? 00:30:00 The Benefits of Walking 00:30:00 The Mind, Body and Soul Interconnectivity 00:30:00 Chiropractic Care: A Benefit to the Well Individual? 00:30:00 Acupuncture: A Benefit to the Well Individual? 00:30:00 The Benefits of Being Well 00:30:00 Where You Live Affects Your Wellness 00:30:00 The Benefits of Being Fit 00:30:00 Music: Our Connection to the Higher Conscious 00:30:00 The Yin and Yang of the Healthy Individual 00:30:00 Right Hand vs. Left Hand: Who's Healthier? 00:30:00 Is Your Mind Playing Tricks? 00:30:00 Diet and Nutrition Low Carb (No Carb) Diets 01:00:00 Women's Health Look Good Naked Diet 00:30:00 Prevention System's Flat Belly Diet 00:30:00 Weight Watchers International's Pro Points 01:00:00 Mike Geary's Truth about Abs Diet 00:30:00 HCG Diet 00:30:00 Diet Supplements and Weight Loss 00:30:00 Diets that Provide Food Supplements 00:30:00 Mock Exam Mock Exam- Advanced Diploma in Health & Fitness 00:20:00 Final Exam Final Exam- Advanced Diploma in Health & Fitness 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Premium Bundle of all Time | Ofqual Regulation + ATHE Awards + CPD Accreditation | Assessment & Tutor Support Included

10 QLS Endorsed Courses for Phonics Teacher - QLS Endorsed | 10 Endorsed Certificates Included | Life Time Access

PYTHON BOOTCAMP: This 12-week Python Data Analytics Data Boot Camp is designed to give you a complete skill set required by data analysts . You will be fully fluent and confident as a Python data analyst, with full understanding of Python Programming. From Data, databases, datasets, importing, cleaning, transforming, analysing to visualisation and creating awesome dashboards The course is a practical, instructor-lead program.